4,107 IT Implementation jobs in India
Manager, Implementation Consulting (Blackline Implementation)
Posted today
Job Viewed
Job Description
The Implementation Manager is a leadership role responsible for overseeing a high-performing team of Implementation Consultants and Project Managers who deliver successful BlackLine implementations to our customers. This role requires strong leadership, operational discipline, and client management expertise to ensure project excellence, client satisfaction, and attainment of business goals. The Implementation Manager plays a key role in driving team performance, process improvement, and cross-functional collaboration across the organization. The Implementation Manager reports to the Director of Professional Services, supporting the Global Professional Services Team.
You'll Get To:
· Lead, manage, and develop a team of Implementation Consultants and Project Managers to achieve departmental goals, including utilization, delivery excellence, customer satisfaction, and adherence to internal processes
· Oversee the successful delivery of multiple concurrent client implementation projects, ensuring they are completed on time, within scope, and on budget
· Monitor and manage team performance, utilization, and key financial and operational metrics
· Serve as an escalation point for customer or partner issues, providing leadership guidance and ensuring timely resolution
· Foster a high-performing, collaborative, and client-focused culture
· Collaborate cross-functionally with Sales, Product, Support, and other teams to improve customer outcomes and the overall implementation process
· Champion continuous improvement by identifying and implementing process enhancements, tools, and templates to increase efficiency and quality
· Develop and maintain strong client relationships, ensuring client needs are met and expectations are managed throughout the engagement lifecycle
· Recruit, onboard, and retain top talent, providing coaching, mentoring, and professional development opportunities
· Ensure team members are properly trained on BlackLine products, project management methodologies, and best practices
What You'll Bring:
· Bachelor’s degree in Business, Accounting, or related field, or equivalent work experience
· 9+ years of experience in professional services, consulting, or software/SaaS implementation
· 3+ years of experience in a management or supervisory capacity, including leading consulting and project management teams
· Proven ability to drive results and accountability across a team
· Strong organizational and leadership skills, including experience developing and mentoring high-performing teams
· Excellent verbal and written communication skills with ability to engage effectively with senior executives, clients, partners, and internal stakeholders
· Deep understanding of accounting and financial close processes; CPA preferred
· Proven track record of managing multiple, complex projects concurrently
· Strong business acumen and customer orientation
· Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and CRM/project management tools (e.g., Salesforce, MS Project)
· Experience managing billable services resources and meeting or exceeding utilization targets
· Ability to thrive in a fast-paced, dynamic, and ambiguous environment
We’re Even More Excited If You Have:
· Experience with large scale ERP systems including SAP and Oracle preferred
· Domain experience with Invoice to Cash, Collections Management, e-Invoicing, and Payments
· Experience leading offshore teams or shared services centers
· Experience supporting global customers and collaborating across regions and time zones
· Proven ability to scale operational processes for offshore services teams
· Demonstrated success driving process improvement and operational excellence in a services organization
Manager, Implementation Consulting (Blackline Implementation)
Posted today
Job Viewed
Job Description
You'll Get To:
· Lead, manage, and develop a team of Implementation Consultants and Project Managers to achieve departmental goals, including utilization, delivery excellence, customer satisfaction, and adherence to internal processes
· Oversee the successful delivery of multiple concurrent client implementation projects, ensuring they are completed on time, within scope, and on budget
· Monitor and manage team performance, utilization, and key financial and operational metrics
· Serve as an escalation point for customer or partner issues, providing leadership guidance and ensuring timely resolution
· Foster a high-performing, collaborative, and client-focused culture
· Collaborate cross-functionally with Sales, Product, Support, and other teams to improve customer outcomes and the overall implementation process
· Champion continuous improvement by identifying and implementing process enhancements, tools, and templates to increase efficiency and quality
· Develop and maintain strong client relationships, ensuring client needs are met and expectations are managed throughout the engagement lifecycle
· Recruit, onboard, and retain top talent, providing coaching, mentoring, and professional development opportunities
· Ensure team members are properly trained on BlackLine products, project management methodologies, and best practices
What You'll Bring:
· Bachelor’s degree in Business, Accounting, or related field, or equivalent work experience
· 9+ years of experience in professional services, consulting, or software/SaaS implementation
· 3+ years of experience in a management or supervisory capacity, including leading consulting and project management teams
· Proven ability to drive results and accountability across a team
· Strong organizational and leadership skills, including experience developing and mentoring high-performing teams
· Excellent verbal and written communication skills with ability to engage effectively with senior executives, clients, partners, and internal stakeholders
· Deep understanding of accounting and financial close processes; CPA preferred
· Proven track record of managing multiple, complex projects concurrently
· Strong business acumen and customer orientation
· Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and CRM/project management tools (e.g., Salesforce, MS Project)
· Experience managing billable services resources and meeting or exceeding utilization targets
· Ability to thrive in a fast-paced, dynamic, and ambiguous environment
We’re Even More Excited If You Have:
· Experience with large scale ERP systems including SAP and Oracle preferred
· Domain experience with Invoice to Cash, Collections Management, e-Invoicing, and Payments
· Experience leading offshore teams or shared services centers
· Experience supporting global customers and collaborating across regions and time zones
· Proven ability to scale operational processes for offshore services teams
· Demonstrated success driving process improvement and operational excellence in a services organization
Manager, Implementation Consulting (Blackline Implementation)
Posted today
Job Viewed
Job Description
The Implementation Manager is a leadership role responsible for overseeing a high-performing team of Implementation Consultants and Project Managers who deliver successful BlackLine implementations to our customers. This role requires strong leadership, operational discipline, and client management expertise to ensure project excellence, client satisfaction, and attainment of business goals. The Implementation Manager plays a key role in driving team performance, process improvement, and cross-functional collaboration across the organization. The Implementation Manager reports to the Director of Professional Services, supporting the Global Professional Services Team.
You'll Get To:
· Lead, manage, and develop a team of Implementation Consultants and Project Managers to achieve departmental goals, including utilization, delivery excellence, customer satisfaction, and adherence to internal processes
· Oversee the successful delivery of multiple concurrent client implementation projects, ensuring they are completed on time, within scope, and on budget
· Monitor and manage team performance, utilization, and key financial and operational metrics
· Serve as an escalation point for customer or partner issues, providing leadership guidance and ensuring timely resolution
· Foster a high-performing, collaborative, and client-focused culture
· Collaborate cross-functionally with Sales, Product, Support, and other teams to improve customer outcomes and the overall implementation process
· Champion continuous improvement by identifying and implementing process enhancements, tools, and templates to increase efficiency and quality
· Develop and maintain strong client relationships, ensuring client needs are met and expectations are managed throughout the engagement lifecycle
· Recruit, onboard, and retain top talent, providing coaching, mentoring, and professional development opportunities
· Ensure team members are properly trained on BlackLine products, project management methodologies, and best practices
What You'll Bring:
· Bachelor’s degree in Business, Accounting, or related field, or equivalent work experience
· 9+ years of experience in professional services, consulting, or software/SaaS implementation
· 3+ years of experience in a management or supervisory capacity, including leading consulting and project management teams
· Proven ability to drive results and accountability across a team
· Strong organizational and leadership skills, including experience developing and mentoring high-performing teams
· Excellent verbal and written communication skills with ability to engage effectively with senior executives, clients, partners, and internal stakeholders
· Deep understanding of accounting and financial close processes; CPA preferred
· Proven track record of managing multiple, complex projects concurrently
· Strong business acumen and customer orientation
· Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and CRM/project management tools (e.g., Salesforce, MS Project)
· Experience managing billable services resources and meeting or exceeding utilization targets
· Ability to thrive in a fast-paced, dynamic, and ambiguous environment
We’re Even More Excited If You Have:
· Experience with large scale ERP systems including SAP and Oracle preferred
· Domain experience with Invoice to Cash, Collections Management, e-Invoicing, and Payments
· Experience leading offshore teams or shared services centers
· Experience supporting global customers and collaborating across regions and time zones
· Proven ability to scale operational processes for offshore services teams
· Demonstrated success driving process improvement and operational excellence in a services organization
Manager, Implementation Consulting (Blackline Implementation)
Posted 7 days ago
Job Viewed
Job Description
The Implementation Manager is a leadership role responsible for overseeing a high-performing team of Implementation Consultants and Project Managers who deliver successful BlackLine implementations to our customers. This role requires strong leadership, operational discipline, and client management expertise to ensure project excellence, client satisfaction, and attainment of business goals. The Implementation Manager plays a key role in driving team performance, process improvement, and cross-functional collaboration across the organization. The Implementation Manager reports to the Director of Professional Services, supporting the Global Professional Services Team.
You'll Get To:
· Lead, manage, and develop a team of Implementation Consultants and Project Managers to achieve departmental goals, including utilization, delivery excellence, customer satisfaction, and adherence to internal processes
· Oversee the successful delivery of multiple concurrent client implementation projects, ensuring they are completed on time, within scope, and on budget
· Monitor and manage team performance, utilization, and key financial and operational metrics
· Serve as an escalation point for customer or partner issues, providing leadership guidance and ensuring timely resolution
· Foster a high-performing, collaborative, and client-focused culture
· Collaborate cross-functionally with Sales, Product, Support, and other teams to improve customer outcomes and the overall implementation process
· Champion continuous improvement by identifying and implementing process enhancements, tools, and templates to increase efficiency and quality
· Develop and maintain strong client relationships, ensuring client needs are met and expectations are managed throughout the engagement lifecycle
· Recruit, onboard, and retain top talent, providing coaching, mentoring, and professional development opportunities
· Ensure team members are properly trained on BlackLine products, project management methodologies, and best practices
What You'll Bring:
· Bachelor’s degree in Business, Accounting, or related field, or equivalent work experience
· 9+ years of experience in professional services, consulting, or software/SaaS implementation
· 3+ years of experience in a management or supervisory capacity, including leading consulting and project management teams
· Proven ability to drive results and accountability across a team
· Strong organizational and leadership skills, including experience developing and mentoring high-performing teams
· Excellent verbal and written communication skills with ability to engage effectively with senior executives, clients, partners, and internal stakeholders
· Deep understanding of accounting and financial close processes; CPA preferred
· Proven track record of managing multiple, complex projects concurrently
· Strong business acumen and customer orientation
· Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and CRM/project management tools (e.g., Salesforce, MS Project)
· Experience managing billable services resources and meeting or exceeding utilization targets
· Ability to thrive in a fast-paced, dynamic, and ambiguous environment
We’re Even More Excited If You Have:
· Experience with large scale ERP systems including SAP and Oracle preferred
· Domain experience with Invoice to Cash, Collections Management, e-Invoicing, and Payments
· Experience leading offshore teams or shared services centers
· Experience supporting global customers and collaborating across regions and time zones
· Proven ability to scale operational processes for offshore services teams
· Demonstrated success driving process improvement and operational excellence in a services organization
Manager, Implementation Consulting (Blackline Implementation)
Posted today
Job Viewed
Job Description
The Implementation Manager is a leadership role responsible for overseeing a high-performing team of Implementation Consultants and Project Managers who deliver successful BlackLine implementations to our customers. This role requires strong leadership, operational discipline, and client management expertise to ensure project excellence, client satisfaction, and attainment of business goals. The Implementation Manager plays a key role in driving team performance, process improvement, and cross-functional collaboration across the organization. The Implementation Manager reports to the Director of Professional Services, supporting the Global Professional Services Team.
You'll Get To:
· Lead, manage, and develop a team of Implementation Consultants and Project Managers to achieve departmental goals, including utilization, delivery excellence, customer satisfaction, and adherence to internal processes
· Oversee the successful delivery of multiple concurrent client implementation projects, ensuring they are completed on time, within scope, and on budget
· Monitor and manage team performance, utilization, and key financial and operational metrics
· Serve as an escalation point for customer or partner issues, providing leadership guidance and ensuring timely resolution
· Foster a high-performing, collaborative, and client-focused culture
· Collaborate cross-functionally with Sales, Product, Support, and other teams to improve customer outcomes and the overall implementation process
· Champion continuous improvement by identifying and implementing process enhancements, tools, and templates to increase efficiency and quality
· Develop and maintain strong client relationships, ensuring client needs are met and expectations are managed throughout the engagement lifecycle
· Recruit, onboard, and retain top talent, providing coaching, mentoring, and professional development opportunities
· Ensure team members are properly trained on BlackLine products, project management methodologies, and best practices
What You'll Bring:
· Bachelor’s degree in Business, Accounting, or related field, or equivalent work experience
· 9+ years of experience in professional services, consulting, or software/SaaS implementation
· 3+ years of experience in a management or supervisory capacity, including leading consulting and project management teams
· Proven ability to drive results and accountability across a team
· Strong organizational and leadership skills, including experience developing and mentoring high-performing teams
· Excellent verbal and written communication skills with ability to engage effectively with senior executives, clients, partners, and internal stakeholders
· Deep understanding of accounting and financial close processes; CPA preferred
· Proven track record of managing multiple, complex projects concurrently
· Strong business acumen and customer orientation
· Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and CRM/project management tools (e.g., Salesforce, MS Project)
· Experience managing billable services resources and meeting or exceeding utilization targets
· Ability to thrive in a fast-paced, dynamic, and ambiguous environment
We’re Even More Excited If You Have:
· Experience with large scale ERP systems including SAP and Oracle preferred
· Domain experience with Invoice to Cash, Collections Management, e-Invoicing, and Payments
· Experience leading offshore teams or shared services centers
· Experience supporting global customers and collaborating across regions and time zones
· Proven ability to scale operational processes for offshore services teams
· Demonstrated success driving process improvement and operational excellence in a services organization
Implementation Consultant
Posted 5 days ago
Job Viewed
Job Description
**Duties & Responsibilities**
Installing, configuring, training, transitioning, and supporting Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and procedures
Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement
The management of, entry, tracking and first line escalation of Service Requests in MOS, Oracle Service Cloud tickets and enhancement requests
The first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope, deliverables, and timeline within a consulting engagement for the tasks assigned
Timely and accurate filing of project status reports and other project deliverables, and timecards and expenses reports
Remaining current and familiar with Oracle product new releases and new features
Obtaining and maintaining current certification in products and Major Account accreditations
**Necessities**
Able to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base office
Willing to work overtime, overnight, weekends and public holidays as requested
Commitment to adhere to company standards, policies, and procedures
Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors from a wide variety of cultures and backgrounds
Currently hold a valid passport
**Knowledge, Skills and Abilities - Fundamentals**
More than one years' experience installing/configuring/supporting Property Management Systems software products OR more than one years' experience in Hospitality I.T. position or similar OR more than one years' hospitality management experience working with Oracle Hospitality product/s
Tertiary qualification Information Systems or similar, Hospitality, Business or Event Management field
Knowledge of hotel front office management procedures
Professional written and spoken English (and any applicable local language, e.g., Chinese/Thai/Korean)
Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint
**Knowledge, Skills and Abilities - Desirable**
Previous training experience in theoretical/conceptual training
Knowledge of broader hotel operating procedures (events management, housekeeping, or Finance)
Previous experience in supporting hospitality software products
Knowledge of other similar PMS systems
Basic working knowledge of Networks, PC's, and related peripherals
Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity Applications
Experience with Zoom Meetings or similar video conferencing software
**Responsibilities**
Installing, configuring, training, transitioning, and supporting Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and procedures
Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement
The management of, entry, tracking and first line escalation of Service Requests in MOS, Oracle Service Cloud tickets and enhancement requests
The first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope, deliverables, and timeline within a consulting engagement for the tasks assigned
Timely and accurate filing of project status reports and other project deliverables, and timecards and expenses reports
Remaining current and familiar with Oracle product new releases and new features
Obtaining and maintaining current certification in products and Major Account accreditations
Career Level - IC1
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Implementation Consultant
Posted 5 days ago
Job Viewed
Job Description
**Duties & Responsibilities**
Installing, configuring, training, transitioning, and supporting Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and procedures
Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement
The management of, entry, tracking and first line escalation of Service Requests in MOS, Oracle Service Cloud tickets and enhancement requests
The first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope, deliverables, and timeline within a consulting engagement for the tasks assigned
Timely and accurate filing of project status reports and other project deliverables, and timecards and expenses reports
Remaining current and familiar with Oracle product new releases and new features
Obtaining and maintaining current certification in products and Major Account accreditations
**Necessities**
Able to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base office
Willing to work overtime, overnight, weekends and public holidays as requested
Commitment to adhere to company standards, policies, and procedures
Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors from a wide variety of cultures and backgrounds
Currently hold a valid passport
**Knowledge, Skills and Abilities - Fundamentals**
More than one years' experience installing/configuring/supporting Property Management Systems software products OR more than one years' experience in Hospitality I.T. position or similar OR more than one years' hospitality management experience working with Oracle Hospitality product/s
Tertiary qualification Information Systems or similar, Hospitality, Business or Event Management field
Knowledge of hotel front office management procedures
Professional written and spoken English (and any applicable local language, e.g., Chinese/Thai/Korean)
Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint
**Knowledge, Skills and Abilities - Desirable**
Previous training experience in theoretical/conceptual training
Knowledge of broader hotel operating procedures (events management, housekeeping, or Finance)
Previous experience in supporting hospitality software products
Knowledge of other similar PMS systems
Basic working knowledge of Networks, PC's, and related peripherals
Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity Applications
Experience with Zoom Meetings or similar video conferencing software
**Responsibilities**
Installing, configuring, training, transitioning, and supporting Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and procedures
Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement
The management of, entry, tracking and first line escalation of Service Requests in MOS, Oracle Service Cloud tickets and enhancement requests
The first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope, deliverables, and timeline within a consulting engagement for the tasks assigned
Timely and accurate filing of project status reports and other project deliverables, and timecards and expenses reports
Remaining current and familiar with Oracle product new releases and new features
Obtaining and maintaining current certification in products and Major Account accreditations
Career Level - IC1
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Implementation Manager
Posted 5 days ago
Job Viewed
Job Description
Microsoft Business Operations (MBO) is the business operations team for Microsoft and is responsible for the launch, deploy, transact and optimization activities for all programs supporting the Original Equipment Manufacturer (OEM), Volume Licensing, Dynamics, Services, Procurement and Logistics Services (P&LS) and Enterprise Data and Strategy Group (EDSG) organizations out of the different regions worldwide. The Operations Service Centre (OSC) team (part of Microsoft Business Operations) support field engagement and regional revenue processing and strive to be the trusted advisors to our stakeholders delivering value to both Microsoft and our Customers.
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners.
We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.
We make doing business with Microsoft easy.
Implementation Managers provide input to design, execute delivery & operationalize launch plan (identifying issues/risks, driving mitigation and resolution, E2E co-ordination etc), and ultimately sign off, or not, on Launch go-live. This is a critical role influencing design and responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect. Implementation Managers also help in Identification and ownership of optimization opportunities on behalf of the Operations Service Center. This includes aspects of prioritization, design & tracking business benefits across policy, program, and process.
The ideal candidate should be comfortable working within a matrix-driven multinational organization, exhibit solid organizational, communication, planning, judgement skills, uses data and analytics to drive performance insights and improvements and has strong customer obsession and compliance focus.
**Position Summary:**
The Global Transact Services Team is part of Microsoft Business Operations (MBO) and the Operations Service Centre (OSC). We are hiring for an Implementation Manager (IM) that This team supports Implementation, working across multiple stakeholders from Operations, Finance, Trade, Compliance, etc.
This team supports Implementation, working across multiple stakeholders from Operations, Finance, Trade, Compliance, etc. Implementation Managers provide input to design, execute delivery & operationalize launch plan (identifying issues/risks, driving mitigation and resolution, E2E co-ordination etc), and ultimately sign off, or not, on Launch go-live.
This is a critical role influencing design and responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect. Implementation Managers also help in Identification and ownership of optimization opportunities on behalf of the Operations Service Center. This includes aspects of prioritization, design & tracking business benefits across policy, program, and process.
The ideal candidate should be comfortable working within a highly matrix-driven multinational organization, exhibit solid organizational, communication, planning, judgement skills, uses data and analytics to drive performance insights and improvements and has strong customer obsession and compliance focus.
**Shift: This role will be supporting global projects with focus on America's time zone. This role will be operating in Eastern Time Zone business hours.**
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Responsibilities:**
· Ensure all launches land successfully in region/globally, on time, delivering experience customers/partners expect.
· Provide input to launch design, engage with Corporate launch team across the globe to ensure regional requirements are incorporated into design.
· Manage the E2E regional/global deployment, establish regional/global structure, build plan, identify risks, influence to ensure these are mitigated, or escalate to resolve.
· Represent our Customers, Partners and Field throughout the launch process. Conduct experience mapping sessions ensuring that the experience we deliver is in line with customer and partner expectations.
· Ensure all regional/global stakeholders understand the impact the launch will have for their organisations, be it transaction volumes, query support, resource impact, etc, and establish plan to manage.
· Build strong engagement with corporate launch teams and regional implementation managers located in other Regions. Ensuring consistency in launch execution and adherence to launch framework.
· Provide regional/global approval for transition through launch tollgates and recommend launch "Go/No Go" decision.
· Conduct a structured launch post-mortem ensuring learnings are incorporated into future launches.
· Contribute to development of launch processes and frameworks, ensuring we continually develop how we manage launches given dynamic launch environment.
· Identify Automation opportunities and work closely with leadership teams to operationalize
· Skilled in the identification, documentation and communication of key business and customer needs to create future, high quality experiences solving key business scenarios, including success measurement and execution management
**Qualifications**
**Required Qualifications;**
+ Bachelor's Degree in Business, Operations, Finance or related field AND 2+ years relevant work experience in program management, process management, process improvement
+ OR equivalent experience
+ 2+ years of demonstrated Project Management and Process Management experience preferably in an Operations environment.
**Preferred Qualifications;**
+ Strong operations acumen with understanding of how operations ecosystems work
+ Ideal candidate will have demonstrated experience in complex stakeholder engagement, negotiation and conflict management; project management including aspects of risk management, governance and decision making. Analytical and business judgement in complex scenario
+ Demonstrated experience in working effectively in cross-functional, international teams (often virtual) with change and project management skills
+ Ability to thrive in a fast-paced multinational environment, working across multiple lines of business
+ Outstanding attention to detail combined with an ability to see the big picture (be both broad and deep)
+ Excellent written and verbal communication skills (open, confident communicator effective in senior levels of engagement)
+ Be a Change Leader, have a good understanding of change management, the importance of it, approaches, key tasks and timelines.
+ Direct experience in working with international stakeholders and driving process improvements in highly complex and rapidly changing environment
+ Flexibility to maintain focus through change and ambiguity, navigate uncertain situations, and drive for clarity
+ Attention to detail combined with an ability to see the big picture
+ Excellent communication skills with ability to build allyship with individuals at all levels.
+ Experience in Business Process Outsourcing, managing outsourcing partners in a managed service model is a plus
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Specialist, Implementation
Posted 5 days ago
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Specialist, Implementation
- The Customer Implementation System (CIS) Team works in partnership with the Customer Delivery, Global Products & Services and Account Teams in the AP region focusing on providing expert consultation, leading implementation and post production project support on all of MasterCard Core and Emerging Products for our existing & new customers in the region
- Team members are based throughout Asia Pacific offices from Gurgaon, Cyberjaya, Singapore, Tokyo & Sydney
Role
- Managing multiple projects and initiatives as a Implementation Project Manager working through standard and complex projects, manage the technical quality of MasterCard's customers and their processor's transaction processing host interfaces with MasterCard's processing networks
- Through discussion with customers, translates the needs into implementation activities, and guides customers with the established implementation procedures, standard specification and required documentation to provide end-to-end project execution throughout processing implementation projects.
- Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology
- Be the subject matter expert on MasterCard products and services for internal and external customers
All About You
- EMV/Contactless or Mobile Payment with understanding of OAuth protocol or any APIs that is used for authentication or authorization is a big plus
- Experience with MasterCard services in the past (dual-message/single-message) is a plus
- Your previous role includes Implementation Project Manager or Project Manager managing multiple complex/key project in a fast-ever changing environment
- Communicates well and clearly with internal teams & customers both on technical and the business aspects on various levels of engagement through conference calls or emails or face to face meeting
- You constantly provide and request input/feedback to make your work more efficient and improve the team's performance & processes overall
- You work well with other team members to support our customer during and after implementation
- You are highly motivated, enterprising team player
- Proficiency in Microsoft Excel, Word, PowerPoint, and MS Project
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Specialist, Implementation
Posted 5 days ago
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Specialist, Implementation
Overview
- In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both Mastercard and our customer
- Deliver standard through complex implementation activities ensuring quality and reliability of the implementations.
- Are you motivated to be a part of driving a world beyond cash?
- Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?
- Are you able to cope with a fast changing and ambiguous environment?
Role
- Act as central point of contact for customers and/ or Mastercard customer representatives throughout processing implementation project end-to-end execution.
- Assess and document customer needs and according implementation impacts on customers' and Mastercard's core and non-core processing systems and platforms.
- Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.
- Handle multiple customer processing implementation projects in parallel
All About You
- Experience in "Information Technology" system knowledge, with good understanding of network technology, applications, and project management
- Strong knowledge of payment transaction processing and industry business knowledge
- Good understanding of Mastercard's payment processing systems, formats and associated customer host interface testing services and principles
- Good understanding of the 4 party model and the full transaction lifecycle for Mastercard brands
- Ability to interact well with the customer
- Good verbal and written communication skills
- Self starter with a desire to learn independently
- Ability to work in a matrixed organizations and cross functional teams
- Ability to manage change in a technical work environment
-Expertise on Web application and e-commerce through the life cycles of the product conception (requirements / analysis, development, testing & implementation) is an asset
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.