39 IT Infrastructure Management jobs in India

OPE Operation monitoring Engineer-Infrastructure Management

Noida, Uttar Pradesh SBS

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Job Description

Job Description

SBS are recruiting for a Technical Operator to work with our Managed Services team. This is a key service, working within live production environments, and attention to detail, quality and getting things right first time are essential.

The Technical Operator role is to provide scheduling and monitoring of automated batch jobs, setting up new schedules and managing changes for our customers normal business activity as well as projects.

After an initial training period, due to the nature of the work there is a shift pattern.

For UK colleagues , there are 2 shifts working Mon-Fri, UK early shift 07:00 – 15:30 and day shift 09:30 – 18:00. There is a night shift working Mon-Sat, Mon-Fri 17:30 – 01:00 and Sat 16:30 – 01:00. This is currently structured as 1 week early shift, 1 week night shift followed by 3 weeks of day shift. This pattern can be subject to change as per business requirements

For Noida colleagues there are 2 shifts working Mon – Fri, Indian day shift 04:30 – 13:30 (UK time). UK day shift 09:00 – 18:00. There is a night shift working Mon-Sat, Mon -Fri 17:30 – 01:00 and Saturday 16:30 – 01:00 (UK time). This is currently structured as 1 week night shift, 1 week UK day shift and 2 weeks Indian day shift. This pattern can be subject to change as per business requirements.

As the ideal candidate you will:

  1. Have minimum of 2 years working in an IT Operations role
  2. Be an excellent team player, but able to work independently when required
  3. Ability to manage own workload
  4. Flexibility in working hours, and prepared to work on a rolling rota
  5. Meticulous attention to detail
  6. Strong verbal and written communication skills, with both internal and external clients
  7. Positive attitude to trying out different things and offering innovative solutions

The roles key responsibilities are:

  1. Working with the Service Management tool, to ensure the workload is monitored and actioned when required
  2. Resolving, progressing or escalating calls appropriately and in line with customer SLA’s
  3. Using the Batch Scheduling System to configure and define customer batch jobs in line with customer and regulatory requirements and maintaining documentation accordingly
  4. Assist the smooth transition from testing to production support mode
  5. Adhere to the company’s change process whenever a modification is required on customer systems
  6. Working in conjunction with other Sopra teams as per customer and workload requirements
  7. Provide regular updates, escalating where applicable, to the Operations Team Leader and customers on urgent issues, following the Critical Incident Management process
  8. Provide feedback into quality initiatives and service improvements to ensure the quality of product or service is maintained and improved upon
  9. Supporting the team WIKI, producing knowledge articles and updating and maintaining documentation and procedures
  10. On a rota basis, ensure all Operations reports and statistics are kept up to date and issued accordingly
  11. Ensuring day to day jobs are executed and communicated accordingly

Total Experience Expected: 01-02 years


Qualifications

SBS are recruiting for a Technical Operator to work with our Managed Services team. This is a key service, working within live production environments, and attention to detail, quality and getting things right first time are essential.

The Technical Operator role is to provide scheduling and monitoring of automated batch jobs, setting up new schedules and managing changes for our customers normal business activity as well as projects.

After an initial training period, due to the nature of the work there is a shift pattern.

For UK colleagues , there are 2 shifts working Mon-Fri, UK early shift 07:00 – 15:30 and day shift 09:30 – 18:00. There is a night shift working Mon-Sat, Mon-Fri 17:30 – 01:00 and Sat 16:30 – 01:00. This is currently structured as 1 week early shift, 1 week night shift followed by 3 weeks of day shift. This pattern can be subject to change as per business requirements

For Noida colleagues there are 2 shifts working Mon – Fri, Indian day shift 04:30 – 13:30 (UK time). UK day shift 09:00 – 18:00. There is a night shift working Mon-Sat, Mon -Fri 17:30 – 01:00 and Saturday 16:30 – 01:00 (UK time). This is currently structured as 1 week night shift, 1 week UK day shift and 2 weeks Indian day shift. This pattern can be subject to change as per business requirements.

As the ideal candidate you will:

  1. Have minimum of 2 years working in an IT Operations role
  2. Be an excellent team player, but able to work independently when required
  3. Ability to manage own workload
  4. Flexibility in working hours, and prepared to work on a rolling rota
  5. Meticulous attention to detail
  6. Strong verbal and written communication skills, with both internal and external clients
  7. Positive attitude to trying out different things and offering innovative solutions

The roles key responsibilities are:

  1. Working with the Service Management tool, to ensure the workload is monitored and actioned when required
  2. Resolving, progressing or escalating calls appropriately and in line with customer SLA’s
  3. Using the Batch Scheduling System to configure and define customer batch jobs in line with customer and regulatory requirements and maintaining documentation accordingly
  4. Assist the smooth transition from testing to production support mode
  5. Adhere to the company’s change process whenever a modification is required on customer systems
  6. Working in conjunction with other Sopra teams as per customer and workload requirements
  7. Provide regular updates, escalating where applicable, to the Operations Team Leader and customers on urgent issues, following the Critical Incident Management process
  8. Provide feedback into quality initiatives and service improvements to ensure the quality of product or service is maintained and improved upon
  9. Supporting the team WIKI, producing knowledge articles and updating and maintaining documentation and procedures
  10. On a rota basis, ensure all Operations reports and statistics are kept up to date and issued accordingly
  11. Ensuring day to day jobs are executed and communicated accordingly


Additional Information

Shifts are applicable as mentioned in the JD

Secondary Location:Noida Campus

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

This advertiser has chosen not to accept applicants from your region.

Infrastructure business management central, AS

Pune, Maharashtra Deutsche Bank

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Job Description

Description

  • The mandate for the IBMC associate is to create a center of excellence across business management processes enabling delivery of effective services to support business objectives, drive effectiveness by establishing standards, frameworks and scaling up the best practices and drive efficiency by implementing standards, cross functional collaboration, simplification and automation thereby creating capacity to re-invest.
  • The Techno-BM role incumbent will take responsibility for participation in centralized tasks, supporting the IBMC, CAO and functional COO’s.
  • What we’ll offer you

    As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

  • Best in class leave policy
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above
  • Your key responsibilities

    Your key responsibilities as a BM

  • Work on central processes including but not limited to: Performance Review deck preparation; Hiring Review; FTE tracking; Financial Planning; consolidation of operational KPI’s; Org chart and position description maintenance and approval chain management.
  • Collaborate with other team members and IBMC management to deliver on the IBMC objectives of process optimization, automation and centralization agenda.
  • Your key responsibilities as a Digital specialist

  • Incumbent will develop application code, implement technical solutions, and configure applications in different environments; in response to business problems and in accordance with provided requirements and agreed design principles.
  • Design, develop, test, deploy, maintain and improve the software.
  • Design and develop new applications with low/no-code tools (Google Appsheet, Microsoft PowerPlatform, Tableau).
  • Develop strong data back ends using SQL.
  • Identifies dependencies between software product components, between technical components, and between applications and interfaces.
  • Help build a team and cultivate innovation by driving cross-collaboration and execution of projects across multiple teams.
  • Manage individual projects priorities, deadlines and deliverables with your technical expertise.
  • Mentor and train other team members on design techniques, and coding standards
  • Ability to work with business stakeholders to clarify ambiguous requirements and rapidly build proof of concepts to refine ideas and deliver solutions.
  • Leading and collaborating across teams
  • Mentoring and teaching
  • Discovering new techniques and helping others to adopt them
  • You are a team player but comfortable to share ideas, challenge and ask questions
  • You are a continuous learner, innovative and with a positive attitude
  • In-depth knowledge of Python programming language, MS Office products including Microsoft 365 platforms and SQL
  • Familiarity with any one BI tool such as Tableau
  • Familiarity with Agile ways of working, JIRA and Confluence
  • Knowledge of low/no-code tools (Google Appsheet, Microsoft Powerplatform) and how to use them is a plus
  • Familiarity with Google Cloud would be a plus
  • Your skills and experience

  • Extensive working experience in the financial services industry and a clear understanding of Risk and Financial services
  • Expert knowledge and experience with Microsoft products (e.g. Excel, Word, PowerPoint)
  • Knowledge and experience of financial planning processes and people processes
  • Knowledge of Workday a benefit but not essential
  • Team management
  • Ability to work in a fast-paced environment and problem solve
  • How we’ll support you

  • Training and development to help you excel in your career
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs
  • This advertiser has chosen not to accept applicants from your region.

    Senior Executive Network Management

    Chandigarh, Chandigarh Allianz

    Posted today

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    Job Description

    Job Description:

    Not available at the moment

    Skills Required:

    Strong communication skills (Verbal as well as written) Should possess excellent soft and negotiation Marketing skills Thorough knowledge of MS-Office especially MS-Excel & MS power point Strong in calculations & logical thinking . Willing to travel is must.

    Desirable Skills:

    Not available at the moment
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    Team Leader – Network Management

    Navi Mumbai, Maharashtra IDBI Intech

    Posted today

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    Job Description

    • Install, configure, maintain, and troubleshoot network devices such as routers, switches, load balancers, wireless APs, etc.
    • Knowledge of any two technologies is mandatory: SD-WAN, NSX, ISE, Cisco ACI (Application Centric Infrastructure), Load Balancer
    • Hands-on experience with any three OEM technologies: Cisco ACI, Array/Radware LB, VMware-NSX, Cisco Viptela SD-WAN, Fortinet SD-WAN, Juniper Devices
    • Strong understanding of subnetting and experience with networking protocols like BGP, OSPF, EIGRP
    • Basic knowledge of Linux OS preferred
    • Experience with network monitoring and ticketing tools
    • Good troubleshooting and problem-solving skills
    • Analyze network traffic to identify potential threats and vulnerabilities
    • Experience in BFSI sector will be an advantage
    • Experience working in Data Centre environments preferred
    • Provide technical support to Application teams for joint issue resolution
    • Proficient in SOP preparation and documentation
    • Configure and install new equipment in the network infrastructure
    • Maintain network services and security policies
    • Implement and enforce acceptable user policies
    • Monitor and control user access to network resources
    • Ensure compliance with organizational standards and regulations
    • Evaluate network designs and provide improvement recommendations
    • Develop and implement disaster recovery plans
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    Senior Executive Network Management

    Delhi, Delhi Allianz

    Posted today

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    Job Description

    Job Description:

    Not available at the moment

    Skills Required:

    Strong communication skills (Verbal as well as written) Should possess excellent soft and negotiation Marketing skills Thorough knowledge of MS-Office especially MS-Excel & MS power point Strong in calculations & logical thinking . Willing to travel is must.

    Desirable Skills:

    Not available at the moment
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    Global Network Management, NCT

    Karnataka, Karnataka Deutsche Bank

    Posted today

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    Job Description

    Description

    Global Network Management (GNM) is responsible for managing external entity relationships (DB branches, Central Securities Depositories and Third parties) on behalf of Deutsche Bank entities globally, across all major business lines. GNM aims to provide a competitive network management service, balancing agent network cost, quality, and risk factors in line with business requirements.

    The GNM India Team is an account setup and control hub that act on behalf of the global team, responsibilities include:

  • Manage and perform BAU for cash and securities maintained by Deutsche Bank globally.
  • Liaise with agent bank network and various DB business lines to ensure timely setup of account and for any setup related documentation.
  • Host and join relationship forums with internal DB Stakeholders
  • Responsible for working on projects around process optimisation.
  • Oversight, control, and reporting ensuring adherence to multiple regulatory obligations, not limited to MiFID II and CASS.
  • The GNM India Team manage the opening and closing of all nostro and depot accounts under all the external entity relationships globally, as well as supporting control and monitoring of the account network. We have a strong relationship and work closely with the GNM Recertification, Due Diligence who support the agent network by ensuring accuracy of information and timely due diligence on the agent bank network.

    Due to the different workstreams, the GNM India team welcome flexible and adaptable candidates who will gain a range of experience.

    What we’ll offer you

    As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

  • Best in class leave policy.
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above
  • Your key responsibilities

  • You will work with the global external entity network, internal DB Business Owners, and internal Operations teams, to ensure successful completion of account setup and maintenance activity in line with the agreed schedule, establishing strong relationships and effectively managing escalations.
  • You will help to ensure the team meet all regulatory obligations and reporting requirements (particularly CASS and MiFID II).
  • You will also work in close collaboration with the Global GNM team, Global Reconciliation Group (GRG), Nostro Management (NM) and the Treasury Team to investigate and resolve any control discrepancies, to ensure the successful completion of the recertifications in line with the agreed SLA and to address ad hoc queries.
  • You will respond promptly and effectively to adhoc queries and investigations focused on resolving account related discrepancies.
  • As a team member, you will look at the control and governance aspect of the process and collaborate with different teams.
  • Your skills and experience

  • Prior experience of working with Agent Banks, Custodian operations and network management teams.
  • Experience of working on nostro and Depot account set ups and maintenance.
  • High and consistent attention to detail, strong excel and presentation skills preferred.
  • Understanding of CASS and SCAF regulations prefered.
  • Excellent organisational skills with the ability to prioritise and effectively manage workload independently and proactively, working within tight time frames.
  • Prompt escalation and ability to articulate to right issue upward and downstream.
  • Ability to produce concise and accurate tracking and reporting to show on-going progress on various work.
  • Good team player, including strong communication and ability to build relationships with team members across multiple locations.
  • How we’ll support you

  • Training and development to help you excel in your career
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs
  • This advertiser has chosen not to accept applicants from your region.

    PHI - Manager – Provider Network Management

    Mumbai, Maharashtra Prudential plc

    Posted today

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    Job Description

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

    Prudendial (UK) in partnership with HCL group plans to set-up a stand-alone Indian health insurance company to address the growing healthcare needs of the Indian consumer.

    This join venture will combine Prudential’s global expertise in insurance and financial services with HCL Group’s experience in technology and healthcare solutions.

    Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India’s first World Cup Victory!

    Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience.

    To partner with us in this mission, we are looking for a talented Zonal Manager – Provider Network Management (North and East) to join our Experience team in Delhi

    Zonal Manager – Provider Network Management (North and East)

    As a Zonal Manager of Provider Network & Operations, your typical week might include the following

  • Implement and manage a robust provider network management function at zonal level by creating negotiation framework, processes, and systems factoring in provider and customer experience deliverables.
  • Lead in building trust and long-term relationships with the network hospitals for creating competitive advantage for Prudential Health India.
  • Collaborate with functions including but not limited to Claims, Technology, Product & Actuarial, Compliance, Risk Management, and Finance; represent Claims Management Function in cross-functional implementations
  • Develop digital hospital (Provider) onboarding journey and agreements and maintain relationship, continue analyzing provider and competitor landscape & Market intelligence
  • Engaging provider network through effective communication, Data led analytics aka utilization patterns, recognition and continuous training interactions.
  • Lead for creating preferred set of hospitals for executing differentiated services for PHI customers.
  • Continuous monitoring of performance and utilization patterns to generate feedback loop and data analytics.
  • Lead in effectively repricing and re-negotiations of the Tariff / Packages / Discounts with healthcare providers
  • You could be the right candidate if you

  • Have a degree or a management degree (healthcare management is preferred)
  • Have 8-10yrs exp in Hospital/Insurance industry with at least 5+ years’ experience in leading provider network teams
  • Have experience with developing provider networks from a scratch
  • Able to make quick decisions and have good judgment and analytical skills
  • Have excellent verbal and written communication skills and strong negotiation skills.
  • Always open to embracing change and be able to manage it
  • Passionate about building highly engaged teams
  • This could be the gig for you if you…

  • Are passionate about consumer behavior and culture; enjoy spending time with customers/providers to understand what they really want. Have an attentive ear listen to new ideas.
  • Thrive in environments that celebrate co-creation and collaboration
  • Are passionate about leveraging digital tools to transform customer experience
  • Like to work in a culture where everyone can see what others are doing
  • Take help from others when stuck and encourage others when there are setbacks
  • Take full responsibility for your team’s contribution while thinking wing to wing across the organization; to solve for the customer
  • What can make you extra special

  • It’s great if you have already read books like Never Split the difference: Negotiating as if your life depended on it.
  • You have real stories to tell about how your team, and you challenged convention and took the path less travelled.
  • We are keen to listen to your story; it doesn’t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly.
  • Location: – Delhi

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    Network Management Associate & Specialist Care

    Mumbai, Maharashtra Third Bridge

    Posted today

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    Job Description

    Job Description

    Position Overview 

    You will be managing relationships with new, existing and tenured Consultants (Experts) using our Internal tools. You will have to comply with strict Compliance procedures (GDPR and PII) to ensure the highest quality of response and resolution, whilst collaborating with other Customer Care and Network Management Team members across the globe.

    Responsibilities

    In this role you will act as a mediator between Third Bridge and external experts through:

  • Managing specialist relationships to effectively provide their services to clients

  • Resolving and addressing customer questions and complaints, provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution

  • Ensure data is up to date and accurate

  • Ensure positive experience for our internal/external stakeholders 

  • Answer and respond to queries through various forms of communication (, phone and email) 

  • Listen and respond to internal/external stakeholder needs, feedback and concerns 

  • Ensure smooth handover between internal departments and teams where needed

  • Work in a collaborative environment to meet and exceed assigned goals

  • Qualifications

    Skills
    A successful candidate will have: 

  • 1+ years relevant administrative and/or customer service experience 

  • Excellent interpersonal, written and verbal (over the phone) communication skills

  • Ability to handle stringent deadlines/multi-tasking

  • Ability to cultivate and manage strong relationships with senior executives 

  • Adept at conflict management and resolution

  • Flexibility in time management, particularly when working across international time zones and working hours

  • Motivated self-starter, organized, detailed-oriented and ability to work independently 

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    Executive / Sr. Executive – Network Management

    Navi Mumbai, Maharashtra IDBI Intech

    Posted today

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    Job Description

    • Install, configure, maintain & troubleshoot network devices such as routers, switches, load balancer, wireless AP, etc.
    • Network Monitoring & ticketing tool
    • Troubleshoot & problems solving
    • Analyse network traffic to identify potential threats & vulnerabilities.
    • Technical support to application support
    • SOP documentation & preparation
    • Configure & install new equipment in an organization’s network infrastructure.
    • Maintain existing network services & network security policies.
    • Implement & enforce acceptable user policies
    • Monitor & control user access to network resources
    • Ensure compliance with organizational standards & regulations
    • Evaluate network designs & provide recommendations for improvement
    • Develop & implement a comprehensive disaster recovery plan
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    Infrastructure Security Engineer (Vulnerability management)

    Bengaluru, Karnataka reqroo

    Posted today

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    Job Description

    At Reqroo, we specialize in providing flexible, high-quality recruitment solutions tailored to meet the unique hiring needs of businesses across the United States. With access to a vast network of expert recruiters and cutting-edge AI-powered matching, we streamline the talent acquisition process, helping you quickly find interview-ready candidates in industries like tech, healthcare, supply chain, and more. Whether you're looking for contract or permanent hires, we offer a seamless recruitment experience with no upfront costs and a commitment to delivering top talent.

    The Role

    Key Responsibilities:

    • Vulnerability Assessment:  Perform regular scans using BigFix and Qualys to identify security risks in servers and applications.
    • Impact Analysis:  Assess the potential risks and provide detailed analysis for critical non-OS vulnerabilities.
    • Remediation Support:  Collaborate with support teams to resolve identified vulnerabilities and guide remediation efforts.
    • Documentation:  Keep accurate records of vulnerability assessments, remediation actions, and impact analyses.
    • Monitoring:  Track security alerts and emergency vulnerabilities to ensure timely responses.
    • Reporting:  Prepare reports on vulnerability status, trends, and remediation effectiveness.
    • Continuous Improvement:  Stay up to date on emerging threats and recommend improvements to processes and tools.


    Ideal Profile

    Desired Skills:

    • Strong analytical skills to effectively assess risks.
    • Excellent communication skills to convey technical concepts to both technical and non-technical stakeholders.
    • A problem-solving mindset with a proactive approach to identifying vulnerabilities.

    Preferred Certifications:

    • CompTIA Security+
    • Certified Ethical Hacker (CEH)
    • Certified Information Systems Security Professional (CISSP)


    Expertise:

    IBM BigFix - 3 years

    Application Security - 3 years

    ISO 27001 - 3 years

    Qualys Guard - 3 years

    IBM BigFix - 3 years

    Application Security - 3 years

    ISO 27001 - 3 years

    Qualys Guard - 3 years

    Qualifications:

    • Education : Bachelor’s degree in Cybersecurity, Information Technology, or a related field.
    • Experience : Over 10 years of experience in a security analyst role, focusing on vulnerability management.

    Technical Skills :

    • Proficient in BigFix for patch management and vulnerability remediation.
    • Experienced with Qualys for vulnerability scanning and assessment.
    • Strong knowledge of Windows and Linux operating systems and application security.
    • Familiarity with security frameworks and compliance standards (e.g., NIST, ISO).


    What's on Offer?

    • Work within a company with a solid track record of success
    • Leadership Role
    • Flexible working options
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