1461 IT Manager jobs in Nagpur

Job Description -

• C1-level proficiency in German (spoken and written).
• Good Business English skills (spoken and written).
• 2-3 years of experience in Remote technical support roles (L1/L2 preferred).
• Experience with remote technical support to end-users, troubleshooting and resolving hardware, software, and network issues on laptops, desktops, and mobile devices
• Good understanding of Windows operating systems, MS Office suite, basic networking, and common business applications.
• Familiarity with ITSM or ticketing systems (e.g., ServiceNow, Remedy, etc.).
• Excellent interpersonal and customer service skills; ability to communicate technical information to non-technical users.
• Strong problem-solving skills and the ability to work independently and as part of a distributed team.
• Experience supporting enterprise clients or working in a multilingual, multicultural environment will be an advantage

Job Description -

• C1-level proficiency in German (spoken and written).
• Good Business English skills (spoken and written).
• 2-3 years of experience in Remote technical support roles (L1/L2 preferred).
• Experience with remote technical support to end-users, troubleshooting and resolving hardware, software, and network issues on laptops, desktops, and mobile devices
• Good understanding of Windows operating systems, MS Office suite, basic networking, and common business applications.
• Familiarity with ITSM or ticketing systems (e.g., ServiceNow, Remedy, etc.).
• Excellent interpersonal and customer service skills; ability to communicate technical information to non-technical users.
• Strong problem-solving skills and the ability to work independently and as part of a distributed team.
• Experience supporting enterprise clients or working in a multilingual, multicultural environment will be an advantage

Job Overview: We are looking for a full-time, remote IT Operations Analyst to join our Managed Service Provider (MSP) team. In this role, you will be responsible for providing 24/7 monitoring and management of client server, network, and security systems. You will act as the first line of defense in detecting, troubleshooting, and resolving issues that affect system performance and security. This position involves working with multiple technologies, addressing technical incidents, performing routine maintenance tasks, and ensuring that client environments remain secure, optimized, and compliant with industry standards.

Location: Bengaluru, India (Remote)

Schedule:

• Monday to Friday
• 40 hours per week
• Day Shift
• Night Shift
• Weekend Availability*

Experience:

• Server: 2 years (Required)
• Monitoring: 2 years (Required)
• IT Support: 2 years (Required)

Key Responsibilities:

1. Server Operations & Management:

• Monitor Server Health: Continuously monitor the health and performance of client servers, both physical and virtual, including CPU, memory, disk space, and network utilization.
• Patch Management: Manage and apply operating system and application patches in a timely manner to mitigate security vulnerabilities and ensure system stability.
• Troubleshooting: Quickly diagnose and resolve issues related to server functionality, performance degradation, or hardware failures.

2. Network Operations & Management:

• Network Monitoring: Monitor client networks, including routers, switches, firewalls, and VPNs, ensuring optimal performance and minimal downtime.
• Incident Response: Respond to network issues such as outages, slow performance, or security threats, applying appropriate mitigation strategies.

3. Security Operations & Incident Management:

• Security Monitoring: Use security tools (SIEM, IDS/IPS, endpoint security) to monitor security incidents such as malware, unauthorized access, or vulnerabilities.
• Incident Detection & Response: Identify, investigate, and respond to security incidents, following established protocols to mitigate risks and minimize impact.
• Patch & Vulnerability Management: Ensure timely security patching and remediation of vulnerabilities across client networks, servers, and endpoints.

4. Monitoring & Alert Management:

• Proactive Monitoring: Use monitoring tools to identify and address performance or security issues before they impact end users.
• Alert Management: Manage and triage alerts, ensuring critical issues are resolved swiftly while non-critical items are handled within acceptable timeframes.
• Escalation Procedures: Follow proper escalation procedures for incidents that cannot be resolved within the NOC/SOC team, ensuring issues are addressed by appropriate teams or management.

5. Documentation & Reporting:

• Incident Documentation: Accurately document all incidents, issues, and resolutions within the ticketing system for future reference and tracking.
• Client Reporting: Generate regular reports on system performance, security status, and incident resolution for clients, providing recommendations for improvements or optimizations.
• Knowledge Base Maintenance: Contribute to the knowledge base by documenting common issues, troubleshooting steps, and best practices to improve internal efficiency.

6. Service Continuity:

• Backup Monitoring: Ensure regular backups are being performed for client systems and that recovery procedures are tested and documented.

7. Client Collaboration & Support:

• Client Communication: Provide clear and timely updates to clients about system performance, incidents, and resolution status.
• Collaboration with Internal Teams: Work closely with other MSP teams (e.g., support, engineering, security) to resolve complex issues and implement client solutions.
• Proactive Recommendations: Suggest improvements to client systems and security posture, enhance performance, scalability, and protection.

Qualifications, Education, Certification Requirements:

• Associate's Degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent professional experience.
• Relevant certifications such as: CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Associate (MCSA), or Certified Information Systems Security Professional (CISSP) are a plus.
• Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator) are beneficial.

Experience:

• 2+ years of experience in a SOC/NOC, systems administration, or IT support role, preferably in a managed service provider (MSP) environment.
• Experience with server management (Windows, Linux), network devices (firewalls, routers, switches), and security tools (SIEM, IDS/IPS, endpoint protection).
• Hands-on experience with cloud services (AWS, Azure) and virtual environments (VMware, Hyper-V) is a plus.

Skills & Competencies:

• Technical Knowledge: Strong understanding of server management, network protocols (TCP/IP, DNS, DHCP), and security measures.
• Security Awareness: Familiarity with security threats, vulnerabilities, and mitigation strategies.
• Troubleshooting Skills: Ability to identify, analyze, and resolve complex technical issues quickly and effectively.
• Analytical & Detail-Oriented: Strong analytical skills with a focus on accuracy and attention to detail.
• Communication: Excellent communication skills, both verbal and written, to interact effectively with clients and internal teams.
• Customer Service Orientation: Strong client-facing skills, providing timely updates and ensuring high level of customer satisfaction.
• Time Management: Ability to handle multiple priorities and manage time efficiently in a fast-paced environment.

Benefits:

• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.

Schedule

• 9am - 5pm EST
• Monday to Friday
• Fully remote

Experience

• 2 years (minimum) in a technical support role
• Experience providing customer support
• Experience in 24x7x365 Managed Services preferred
• Experience using ITSM and Monitoring toolsets

Qualifications, Education, and Training

• High school diploma required; college degree strongly preferred
• Microsoft Teams: 2 years (Required)
• Microsoft 365: 2 years (Required)
• Windows: 2 years (Required)
• Google IT Support Professional (Preferred)
• CompTIA A+, Network+, Security+ (Preferred)
• Microsoft MTA (Preferred)
• ITIL v4 Foundation (Preferred)
• Mac OS: 2 years (Preferred)

Skills

• Highly analytical thinker and troubleshooter
• Detail oriented with excellent documentation and communication skills
• Self-motivated, passionate about technology, with the desire to learn new things
• Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS
• Foundational understanding of operating systems and servers, both physical and virtual.
• Experience working with active directory to perform basic tasks, such as user creation and password resets

Responsibilities

• Triage tickets per specified severity levels
• Refer/ escalate customer issues to the appropriate level of support, as needed
• Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
• Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems
• Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
• Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs)
• Perform account management services – User Account creates/disables/terminations/name changes, etc.
• Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
• Distribute scheduled reports to customers as required
• Supporting end-users by diagnosing and resolving computer hardware, network, and application issues
• Assist with cross-training of other team members, as needed
• Perform other tasks as assigned by management

Benefits:

• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Department: Managed Services

Job Title: Senior Analyst-JD Edwards

Work mode-Night shift & Remote

Position: Full-time

Department: Annalect Engineering

Position Overview

Annalect is currently seeking a lead developer to join our technology team. In this role, you will contribute to the design and development of intuitive front-end applications and distributed backend microservices. We are passionate about modular reusable software architecture. We are looking for people who have a shared passion for developing and building cool reusable user interfaces and services. In this role you will contribute to the technical architecture of the product as well as research and evaluation of new technical solutions while coordinating between interdisciplinary teams to help shape the perfect solution for us and our agencies.

Qualifications:

• 3+ years using JD Edwards running on an IBM I
• Functional knowledge of JD Edwards (Sales Order, Distribution, Purchasing, Financials, World Writers)
• Functional knowledge of the JD Edwards database
• Functional knowledge of standard ecommerce shopping cart applications
• 1-3 years’ experience in creating test plans and executing them against software enhancements
• Thorough knowledge of Microsoft Office (Excel, Word, Power Point, Outlook)
• Demonstrated success of establishing, managing, and maintaining effective working relationships at the management level, internal and external to an organization
• Professional who is passionate, motivated, straightforward, ethical and solution oriented
• Strong leadership, teaching and mentoring skills
• Excellent organizational skills

About the Role:

• We are looking for a creative, analytical, and result-oriented Marketing lead to help drive the growth and engagement of Miko Max subscription. The person will work with business owners and cross-functional teams to plan coordinate and execute innovative marketing and communication initiatives to drive adoption among Miko's users

• The ideal candidate will need to be detail-oriented and organized, have strong creative skills, capable of handling multiple projects and priorities at once, comfortable with ambiguity.

Responsibilities :

• Lead the marketing strategy, messaging, and go-to-market for Miko Max subscription across multiple channels including but not limited to email, push, website, and app to drive conversions and exceed business goals.

• Design and execute strategies for New User Acquisition as well as user retention.

• Design and execute the CLM journeys to improve conversions, subscription renewals

• Working with a team of content writers, designers, and web developers to build a compelling discovery experience for Miko users

• Develop co-branded marketing strategies with our content partners to showcase success and milestones.

• Building content around new content partners to drive user engagement

• Directing, planning, and assisting creative production with budget management.

• Work with teams across functions (such as Product, Engineering, Content, etc.) in evaluating and implementing optimal marketing automation solutions

• Develop and drive the CRM strategy; bring the over-arching Digital Activation ambition to life via a progressive CRM strategy, ensuring that the brand takes a more consumer-centric approach to key activations

• Develop a personalized communication strategy for Miko customers using email, Push Notifications, SMS notifications, etc.

• Create seasonal plans; working in partnership with the global CRM team on strategy and seasonal plan development. Utilize local CRM/global's existing tools and agencies, supplementing when necessary

• Work with key technologies and tools to help in planning, activation, and analysis

• Act as an evangelizer for the dynamic content/personalization initiatives in the Indian market, assuring an appropriate level of market buy-in and contributing to successfully drive personalization forward, by connecting content, data/analytical models, and all relevant front-end channels.

Technical Responsibilities :

• Plan and deliver CRM strategies to increase loyalty and retention.

• Monitor and maximize customer lifetime value strategies ensuring maximum profitability.

• Formulate CRM strategy, Communication calendar & Engagement policy, and CRM programs/campaigns and ensure to stay aligned with business objectives.

• Collaborate with online, offline channels & IT to get customer data.

• Strategize, Design, and implement cross-sell, and up-sell models

• Use data and testing to optimize and improve the content and targeting for all customer communications.

• Define, report on, and optimize key metrics

Requirements :

• Min 3+ years of marketing experience with a strong understanding of marketing channels, CRM marketing, and customer life cycle management

• Experience building content strategies for brands

• Experience building, executing, and scaling cross-functional marketing programs

• Experience using data and metrics to measure impact, determine improvements, and ability to communicate success metrics

• Consumer tech start-up background preferred

• Past experience with marketing to international customers is a big plus

• Any experience in CRM tools such as clevertap, MoEngage, airship, etc.

• Solid understanding of consumer messaging and brand reputation.

• Strong interpersonal/communication skills and a high level of strategic thinking.

• Superior writing, research, presentation, and project management skills.

• Broad understanding of and passion for the sports and fashion/entertainment industry.

• Strong written and verbal, presentation and organizational skills

• Good data analytics hands-on experience with consumer analytics tools

• Accomplished a range of skills from strategic thinking to creative and detailed execution

• Experience in re-engagement and remarketing

• Familiar with Retail & E-Commerce process & systems