512 IT Professionals jobs in Kerala

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Diagnose and troubleshoot software, hardware, and network-related issues.
• Guide users through step-by-step solutions and provide remote support when required.
• Log, track, and document customer issues and solutions in the ticketing system.
• Escalate unresolved issues to higher-level support teams or developers.
• Provide technical guidance and training to customers regarding product usage.
• Ensure customer satisfaction through effective problem-solving and communication.
• Stay updated with product knowledge, new features, and industry trends.

Job Type: Fresher

Pay: From ₹15,000.00 per month

Language:

• English (Preferred)

Work Location: In person

Company Description

ACIX Middle East is a professionally managed strategic partner for end-to-end security. Based in Dubai, UAE, ACIX has expanded to Doha, Muscat, Abu Dhabi, and Riyadh. The company assists resellers, system integrators, and installers with a wide range of technological solutions including access control systems, IP CCTV storage, and video management systems. Known as a strategic partner, ACIX supports projects throughout their lifecycle, providing distribution, supply, and technical support.

Role Description

This is a full-time remote role for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and offering solutions to customers. Daily tasks include responding to customer inquiries, resolving technical problems, and ensuring customer satisfaction. The role requires a strong understanding of ACIX products and a commitment to excellence in customer service.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical skills for problem-solving
• Customer Support and Customer Service skills
• Excellent communication skills
• Ability to work independently and remotely
• Experience in the security and AV solutions industry is a plus
• Bachelor's degree in a related field or equivalent experience

We are looking to add product specialists to our growing support team at LithosPOS. As a SaaS company, our support is 24/7 and is required to be instant. We take pride in our excellent customer service and are looking for individuals who can adapt to and maintain our high standards.

The job will require that you provide immediate support to our users via Chat/Phone/Email. So most of your day will be spent responding to and following up on questions raised on Chat/Phone/Email. You might be required to occasionally get on a call with users to help onboard or troubleshoot issues.

Responsibilities

• Responsible for the customer support experience with LithosPOS
• Troubleshoot issues and provide efficient and prompt resolution to customers within timelines.
• Provide support to customers through Live Chat, Email / Phone
• Ensure quality resolution to avoid escalations from customers and reopening of an issue
• tickets.
• Escalate critical issues to cross-functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
• Assume responsibility for developing detailed knowledge about specific products.
• Ensure internal knowledge reference pages are updated.
• Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.
• Provide ramp activities, knowledge sharing, technical coaching, and mentoring
• Work in rotational shifts, including nights, to support our global customer base

Qualifications

Language Qualification

English Language: fluent in reading, writing, and speaking.

• Strong problem-solving and troubleshooting skills, and the ability to use various data collection tools and methodologies to analyze problems, determine root causes, and develop solutions
• Excellent Communication Skills – verbal, listening, and written (including technical writing).
• Passion for technology, lifelong learning, and professional development.
• Experience in one or more of these areas is desirable
• Experience troubleshooting Open Source Databases like MySQL,
• Experience troubleshooting SAAS applications
• Basic Networking, Storage, and Platform troubleshooting skills.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Are you comfortable working in 24/7 rotational shifts, including night shifts?
• We must fill this position urgently. Can you start immediately?

Experience:

• Technical Support: 1 year (Required)
• Point of Sale (POS) Systems: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

We are looking for a proactive & highly skilled Technical Support Engineer to provide exceptional technical support to overseas projects, working in rotational shifts to ensure 24/7 availability. This role involves troubleshooting complex issues across cloud platforms, networking, application architectures, and DevOps toolchains. The ideal candidate should be self motivated, a collaborator, agile and a continuous learner.

Key Responsibilities

1. Provide technical support and troubleshoot issues related to cloud platforms and services such as Fargate, ECS, DynamoDB, BigQuery, SNS etc.
2. Understand the problems by consuming logs and metrics from various sources using the services such as CloudWatch, Prometheus, Grafana, Loki, Alert Managers and Splunk etc.
3. Analyze and resolve networking challenges, including load balancers, API gateways, reverse proxies, ingress controllers, and service-to-service communications.
4. Work on issues related to client-server communications, firewalls, and virtual machines.
5. Collaborate with DevOps teams to manage and troubleshoot toolchains like Docker, Kubernetes, Jenkins, Ingress Controllers etc.
6. Act as the first point of contact for technical queries and escalate issues when necessary.
7. Liaise with development and operations teams to identify root causes and resolve incidents effectively.
8. Document troubleshooting steps, solutions, and maintain a knowledge base for recurring issues.
9. Collaborate with cross-functional teams to implement best practices for monitoring and incident response.
10. Participate in shift handovers and provide timely updates on ongoing issues.

Preferred Skills

Technical Skills

Cloud Platforms and Services

1. Hands on knowledge working with Fargate and ECS for managing and troubleshooting containerized workloads.
2. Proficiency with DynamoDB and BigQuery for analyzing data and take decisions based on the analysis.
3. Hands-on knowledge of SNS for debugging message delivery issues and integration workflows.

Monitoring and Logging Tools

1. Proficiency in CloudWatch Logs, Loki, and Splunk for consuming and analyzing logs to identify and resolve issues.
2. Hands-on knowledge with Prometheus and Grafana for analysing metrics using dashboards and monitoring system health.
3. Knowledge of Alert Manager for configuring and managing alert escalation.
4. Ability to interpret metrics from various sources and create actionable insights.

Networking and Security

1. Understanding of load balancers (e.g., ALB, NLB) for distributing traffic and troubleshooting connectivity issues.
2. Knowledge in API Gateways like AWS API Gateway or NGINX for managing API traffic.
3. Knowledge of reverse proxies and ingress controllers (e.g., NGINX Ingress, Traefik) for managing internal/external traffic.
4. Understanding service-to-service communications, including DNS, HTTP/HTTPS, and gRPC protocols.
5. Hands-on knowledge with firewalls, security groups, and IAM roles for secure communications.
6. Troubleshooting skills for VM-related issues in platforms like AWS EC2 or equivalent.

DevOps Toolchains

1. Proficiency with Docker for managing container images and runtime debugging.
2. Understanding of Kubernetes concepts of managing deployments, ingress setups, and pod-related issues and related troubleshooting commands and mechanisms.
3. Knowledge of CI/CD pipeline building tools such as Jenkins, GitHub Actions, ArgoCD for building, deploying, and managing automated pipelines.
4. Understanding of Ingress controllers (e.g., NGINX, Traefik) and SSL termination for secure routing.

Troubleshooting and Incident Management

1. Strong problem-solving skills to identify root causes using logs, metrics, and system-level debugging.
2. Ability to document detailed troubleshooting steps and solutions for recurring issues.

Collaboration and Communication

1. Ability working with cross-functional teams (DevOps, development, and operations) to resolve incidents.
2. Skills in effective and proactive communication to escalate issues and provide updates during shift handovers.
3. Proficiency with tools like Slack, JIRA, Confluence, or Google Workspace for collaboration and issue tracking.

Salary Package- 4-6 LPA

Experience Required

Work from office

Technical Support Engineer with years of experience

Responsibilities:

• Serve as the first point of contact for clients seeking technical assistance over the phone.
• Listen attentively to client issues and inquiries, providing accurate information and solutions.
• Guide clients through technical processes and resolutions.
• Understand client issues and discuss with technical team.
• Effectively handle risky client interactions by remaining calm, empathetic, and composed.
• Keep up-to-date with product knowledge, services, and technical aspects.
• Provide exceptional customer service while maintaining a friendly and professional demeanor.

Qualifications:

• Strong communication skills, both verbal and written.
• Patience, empathy, and the ability to explain technical details clearly.
• Basic understanding of technical concepts and problem-solving techniques.
• Previous experience of 1 years or more in customer service or technical support is a plus.
• Ability to handle and manage risky client interactions in a fast-paced environment.
• Good organizational skills and attention to detail.
• Familiarity with support ticketing systems is advantageous.

Job Types: Full-time, Internship

Pay: ₹10,000.00 per month

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Work Location: In person

We are looking to add product specialists to our growing support team at
LithosPOS
. As a SaaS company, our support is 24/7 and is required to be instant. We take pride in our excellent customer service and are looking for individuals who can adapt to and maintain our high standards.

The job will require that you provide immediate support to our users via Chat/Phone/Email. So most of your day will be spent responding to and following up on questions raised on Chat/Phone/Email. You might be required to occasionally get on a call with users to help onboard or troubleshoot issues.

Responsibilities include being able to answer questions about the product, help new users with onboarding, and troubleshoot issues. Support reps are expected to be product experts and double up as pre-sales engineers. You will be the voice of the customer and the face of LithosPOS. As such, you will listen between the customer and engineering, and product teams. You will also represent the customer and provide the right insights to the product team.

Responsibilities

• Responsible for the customer support experience with LithosPOS
• Troubleshoot issues and provide efficient and prompt resolution to customers within timelines.
• Provide support to customers through Live Chat, Email / Phone
• Ensure quality resolution to avoid escalations from customers and reopening of an issue
• tickets.
• Escalate critical issues to cross-functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
• Assume responsibility for developing detailed knowledge about specific products.
• Ensure internal knowledge reference pages are updated.
• Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.
• Provide ramp activities, knowledge sharing, technical coaching, and mentoring
• Work in rotational shifts, including nights, to support our global customer base

Qualifications

Language Qualification

English Language: fluent in reading, writing, and speaking.

• Strong problem-solving and troubleshooting skills, and the ability to use various data collection tools and methodologies to analyze problems, determine root causes, and develop solutions
• Excellent Communication Skills – verbal, listening, and written (including technical writing).
• Passion for technology, lifelong learning, and professional development.
• Experience in one or more of these areas is desirable
• Experience troubleshooting Open Source Databases like MySQL,
• Experience troubleshooting SAAS applications
• Basic Networking, Storage, and Platform troubleshooting skills.

Roles & Responsibilities:Relevant Experience Looking for 2-5 YrsEducation: B. E/B. Tech/B. Sc (Computers/Electronics) / BCA / BBA Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers3: Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.4: Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.5: Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.Must Have skills:1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge basesMinimum QualificationMust have completed B. Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24 X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.

Roles & Responsibilities:Relevant Experience Looking for 2-5 YrsEducation: B. E/B. Tech/B. Sc (Computers/Electronics) / BCA / BBA Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers3: Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.4: Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.5: Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.Must Have skills:1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge basesMinimum QualificationMust have completed B. Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24 X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.

Roles & Responsibilities:Relevant Experience Looking for 2-5 YrsEducation: B. E/B. Tech/B. Sc (Computers/Electronics) / BCA / BBA Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers3: Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.4: Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.5: Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.Must Have skills:1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge basesMinimum QualificationMust have completed B. Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24 X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.