611 IT Professionals jobs in Kerala

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Diagnose and troubleshoot software, hardware, and network-related issues.
• Guide users through step-by-step solutions and provide remote support when required.
• Log, track, and document customer issues and solutions in the ticketing system.
• Escalate unresolved issues to higher-level support teams or developers.
• Provide technical guidance and training to customers regarding product usage.
• Ensure customer satisfaction through effective problem-solving and communication.
• Stay updated with product knowledge, new features, and industry trends.

Job Type: Fresher

Pay: From ₹15,000.00 per month

Language:

• English (Preferred)

Work Location: In person

We're Hiring: Technical Support – Software Development (Student Assistance)

 
Location:

Kochi - Onsite.

 
Company:

Brototype

 
Salary:

₹20,000 – ₹25,000/month 
(negotiable based on skills and experience)

 
Probation Period:

3 Months

 
Employment Type:

Full-time

Are you passionate about tech and love helping others grow? 
Brototype
 is looking for a 
Technical Support Specialist
 to assist our students with software development queries and guide them through their learning journey.

This role is perfect for someone with a 
basic understanding of any software stack (Web or Mobile)
 and a desire to explore more technologies while supporting aspiring developers.

 
What You'll Do:

• Assist students via phone, email, and chat with their technical queries
• Troubleshoot issues and provide real-time solutions
• Contribute to technical documentation and training resources
• Collaborate with our internal team to improve the student learning experience

 
What We're Looking For:

• Knowledge of at least one full-stack development area (e.g., MERN, MEAN, Flutter, etc.)
• Strong problem-solving and critical thinking skills
• Excellent communication in 
  English and Malayalam
   (written & spoken)
• Willingness to learn and grow in multiple tech stacks

Why Join Brototype?

At Brototype, we're not just teaching tech - we're building futures. Join a mission-driven team, work in a fast-paced environment, and grow your technical and interpersonal skills every day.

Responsibilities:

▪ Identifying hardware and software solutions.

▪ Troubleshooting technical issues.

▪ Diagnosing and repairing faults.

▪ Resolving network issues.

▪ Installing and configuring hardware and software.

▪ Speaking to customers to quickly get to the root of their problem.

▪ Providing timely and accurate customer feedback.

▪ Talking customers through a series of actions to resolve a problem.

▪ Following up with clients to ensure the problem is resolved.

▪ Replacing or repairing the necessary parts.

▪ Supporting the roll-out of new applications.

▪ Providing support in the form of procedural documentation.

▪ Managing multiple cases at one time.

▪ Testing and evaluating new technologies.

▪ Conducting electrical safety checks on equipment.

Technical Support Requirements:

▪ Degree in Computer Science or Information Technology.

▪ Certification in Microsoft, Linux, or Cisco is advantageous.

▪ Prior experience in tech support, desktop support, or a similar role.

▪ Proficiency in Windows/Linux/Mac OS.

▪ Experience with remote desktop applications and help desk software.

▪ Attention to detail and good problem-solving skills.

▪ Excellent interpersonal skills.

▪ Good written and verbal communication.

The Technical Support Executive will be responsible for providing technical assistance and support to end-users and clients, with a strong focus on SQL database operations. The ideal candidate will have a deep understanding of relational databases, query optimization, and troubleshooting techniques.

• Write, analyze, and optimize SQL queries to support reporting and troubleshooting activities.
• Monitor, maintain, and optimize database performance, including indexing, query tuning, and data integrity checks.
• Diagnose and resolve database-related issues such as connectivity, data inconsistency, and performance bottlenecks.
• Assist in database migration, backup, and restoration processes.
• Collaborate with development and QA teams to replicate and resolve technical issues.
• Document technical issues, solutions, and standard operating procedures.
• Provide guidance to non-technical users on best practices for data management.
• Participate in continuous improvement initiatives to enhance support processes.

Job Type: Full-time

Pay: ₹10, ₹30,000.00 per month

Work Location: In person

Company Description

ACIX Middle East is a professionally managed strategic partner for end-to-end security. Based in Dubai, UAE, ACIX has expanded to Doha, Muscat, Abu Dhabi, and Riyadh. The company assists resellers, system integrators, and installers with a wide range of technological solutions including access control systems, IP CCTV storage, and video management systems. Known as a strategic partner, ACIX supports projects throughout their lifecycle, providing distribution, supply, and technical support.

Role Description

This is a full-time remote role for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and offering solutions to customers. Daily tasks include responding to customer inquiries, resolving technical problems, and ensuring customer satisfaction. The role requires a strong understanding of ACIX products and a commitment to excellence in customer service.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical skills for problem-solving
• Customer Support and Customer Service skills
• Excellent communication skills
• Ability to work independently and remotely
• Experience in the security and AV solutions industry is a plus
• Bachelor's degree in a related field or equivalent experience

Description
We are looking for a skilled Technical Support Engineer PAM.

Location :
Thrissur, Kerala (Onsite).

Experience :
2 to 5 years.

Product Exposure :
Any PAM (Sectona preferred).

Responsibilities

• Provide hands-on technical support for PAM products, especially Sectona (preferred).
• Take ownership of customer issues : troubleshooting, root cause analysis & resolution.
• Ensure a smooth and timely support experience both technically and interpersonally.
• Act as the primary liaison between the customer and internal teams.
• Document issues, collect product feedback, and contribute to internal knowledge bases.
• Share feedback with training/documentation teams to improve future issue handling.

Required Skills

• 2 to 5 years of experience in technical support or product support roles.
• Experience with Privileged Access Management tools (Sectona preferred).
• Strong communication skills with a customer-first mindset.
• Ability to work independently and manage escalations effectively.

)

Job Overview

Damsure Expert Buildcare LLP is looking for a Technical Support Engineer (Civil) to join our team in the South Zone. The role involves providing field-level technical support, monitoring site operations and quality, handling warranty claims, and ensuring smooth execution of projects with proper documentation and compliance.

Key Responsibilities:

1. Warranty Claim Management

Process and validate warranty claims, assign teams, and monitor timely closure.

Maintain proper records for tracking and reporting

1. Field Level Technical Support Provide field-level technical support to Site Engineers & Project Executives Resolve technical challenges in waterproofing and construction execution.

2. Inspection and Certification Conduct final inspections and issue Work Completion Certificates (WCC).

3. Site Operation & Quality Control Monitor site operations, quality control, and DamApp updates. Report risks or issues to the Senior Project coordinator.

4. Documentation & Compliance Ensure documentation accuracy and compliance with technical standards. Maintain technical reports, inspection logs and client communication records.

5. Team Coordination & Support Perform additional tasks assigned by the reporting manager. Collaborate with engineers, contractors, and internal teams.

Requirements

· Btech or diploma in civil

· Minimum 2 years in project execution / construction / waterproofing / technical support.

Skills

· Strong knowledge of construction and waterproofing processes.

· Ability to conduct inspections and prepare technical reports.

· Good communication, problem solving, and coordination skills.

· Proficiency in MS office and site management applications.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time
• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• Construction management: 2 years (Required)

Language:

• English (Preferred)

License/Certification:

• LMV Licence (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Job Description

The primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide post Design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing.

Lets talk about the team

• Provide Technical support to ResMed customers.
• Work in 24/7 rotational shifts.
• Provide insights regarding Somnoware's platform and feature set to the product and engineering teams based on customer feedback, requirements, and observations. Become a Subject Matter Expert of your assigned accounts and their respective workflows, implementation policies/procedures, regulatory requirements.
• Maintains customer service and responsiveness standards in accordance with our SLAs.
• Effectively document and communicate customer deployment issues to product and engineering teams as needed.
• Participate in the planning process of enhancements and new features with our Product team. Deep understanding of customer workflows and technical requirements is essential.
• Work closely with Customer Success Team to ensure pending issues are resolved at certain customer locations prior to Go-live.
• Track and maintain all client communications and ticket documentation.

Let's talk about the role

The ideal candidate should be a technical graduate with excellent English-speaking skills and a natural customer support attitude. Knowledge of basic computer operations and experience in IT/product support is an added advantage. Proficiency in office tools such as Excel, Word, and PowerPoint are required. Strong customer service skills, the ability to excel under pressure, and proven multi-tasking and time management skills are essential. Taking initiatives, having a strong willingness to learn, and being open to work in 24x7 rotational shifts are also necessary.

Responsibilities include providing best-in-class customer service, technical troubleshooting, and problem resolution to customer queries over phone/email/chat. Providing technical assistance to users of software products through problem identification and resolution. Prioritizing support tickets, responding to inquiries in a timely manner, and collaborating with other departments to identify solutions.

Key Responsibilities include:

• Manage customer support requests daily.
• Respond, resolve, escalate tickets in accordance with our SLA standards.
• Maintain business relationships with your assigned accounts. Take a proactive approach to supporting your portfolio by anticipating potential issues and constantly communicating with your customers. Don't just close tickets.
• Conduct calls with customers to assess reported issues and troubleshoot.
• Create new customer entities, databases, and provision user accounts.
• Collaborate with the Marketing team on developing training guides for end users.
• Escalate technical issues as needed to facilitate rapid resolution.
• Identify gaps and communicate customer requirements to the product team.
• Contribute to knowledge base by identifying solutions and documenting them for future use.

Let's talk about you

• Bachelor's degree. Technical degree will be an added advantage.
• Minimum of 2 years of related experience.
• Basic experience in technology and technical support required.
• Experience supporting an enterprise application with customer-facing experience if highly desirable.
• Proficient in complex troubleshooting, problem solving, and root cause analysis.
• Experience with Microsoft Word, Excel, PowerPoint, Visio. Experience in Salesforce, Zendesk, JIRA is desirable.
• Good communication skills
• Follows standard practices and procedures and applies basic theories, concepts, principles and methodologies in analyzing situations or data.
• Ability to coordinate and oversee critical customer issues and deliver resolutions punctually.
• Work remotely with limited supervision.