13 IT Professionals jobs in Ludhiana

SR. TECHNICAL SUPPORT ENGINEER

Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability & Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.

JOB DESCRIPTION

GENERAL SCOPE & SUMMARY

Operating within a remote working environment, provide remote technical and application problem resolution and escalation assistance related to Alvaria products. Diagnose, troubleshoot, repair and debug complex Application issues related to our software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

PRIMARY ROLE & RESPONSIBILITIES

• Resolve technical issues of the Alvaria product suite for our Customers and Partners around the globe.
• Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary.
• Log/report issues on our CRM, provide effective and consistent communication to customers, peers and other teams
• Understand and set issue priority based upon urgency and business impact.
• Close issues by providing quick resolutions and document technical analysis and root cause wherever applicable

QUALIFICATIONS

SPECIALIZED KNOWLEDGE & SKILLS

• Mandatory hands-on experience in the following technologies:
• Networking
• CentOs Linux
• Windows OS

Mandatory hands-on experience in minimum of TWO to THREE from the below:

• Contact Center Technologies (including Automated Dialers & Telephony)
• Application Support
• Telephony experience / SIP
• XML scripting
• Object Oriented Programming

Secondary - Nice to have/Optional Skills to stand out:

• VXML
• CCML
• RDBMS
• Microsoft LUIS/CLU
• API ‘s
• SMS
• Demonstrated ability to learn complex software tools quickly.
• Strong customer service, problem solving, documentation and teamwork skills.
• Contributes to team effort by accomplishing related results as needed.
• Having good logical reasoning, analytical skills, thrive to learn and engage in additional responsibilities whenever needed
• Strong customer communication skills (verbal and written), including passing an English proficiency test
• Cloud technologies – AWS and/or Google knowledge will be an added advantage
• Basic Knowledge of Salesforce Service Cloud (Salesforce Communities a PLUS)

JOB REQUIREMENTS

• Ability to work in a technical and fast-paced environment
• Ability to achieve KPIs on a regular basis
• Flexibility to work hours outside of normal shift, to meet customer needs
• Flexibility to work during weekends.
• Technical Certifications and second or third language a plus but not mandatory

Alvaria is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans, or any other legally protected group.

Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – SCM

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.

Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Experience handling inbound/outbound interfaces, data extraction, and data loading.

Expertise in troubleshooting and resolving production issues across Oracle EBS layers.

Capable of managing issue resolutions and handling custom enhancements independently.

Mandatory Requirement:

Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.

Technical Stack:

Oracle EBS R12

Oracle Forms & Reports

SQL / PL/SQL

Oracle APEX (preferred)

Tech support experience in SCM modules for 4+ years minimum

Relevant Module Experience Required (Please Mention in Resume):

Order Management (OM)

Inventory (INV)

Accounts Receivable (AR)

Accounts Payable (AP)

General Ledger (GL)

Fixed Assets (FA)

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA documents for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
• Willing to work in flexible and varying shift times, including weekends and evenings
  

• More than 5 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent English written and verbal communication skills are required
• Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
• Willing to work in flexible and varying shift times including weekends and evenings is a plus
• Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus
  

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA documents for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
• Willing to work in flexible and varying shift times, including weekends and evenings
  

• More than 5 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent English written and verbal communication skills are required
• Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
• Willing to work in flexible and varying shift times including weekends and evenings is a plus
• Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus
  

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Oracle Technical Support – Sales & Distribution_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – Sales & Distribution

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Proven experience in Oracle EBS R12 Tech Support, especially across multiple modules in Supply Chain and Manufacturing domains.

Hands-on experience with SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Proficient in managing inbound/outbound interfaces, data extraction, and data load processes.

Ability to troubleshoot production issues across various Oracle EBS layers and implement effective resolutions.

Independently managed issue resolutions and customization enhancements in live Oracle EBS business flows.

Mandatory Skills:

Oracle EBS Technical Support (R12)

Oracle Forms & Reports

PL/SQL Development

Strong understanding of Sales & Distribution modules

Relevant Module Experience (Please Include in Resume):

Order Management (OM)

Advanced Pricing

Shipping Execution

Inventory (INV)

Accounts Receivable (AR)

Trading Community Architecture (TCA)

About CloudLabs:

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.

Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe.

As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.

With offices in the US, Canada & India and with the team of 200+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.

Please follow us here:

Website: cloudlabsit.com

LinkedIn: CloudLabs Inc

Email us :

What we offer:

• We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
• Competitive pay package.
• Attractive policy, medical insurance benefits, industry leading trainings.

Job Summary

We are looking for a Junior Technical Support Engineer to join our dynamic team. In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions—primarily built on Java and Python , with a strong focus on security technologies including PKI (Public Key Infrastructure).

This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities

• Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
• Troubleshoot and resolve issues related to Java and Python-based applications.
• Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
• Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
• Write and maintain support documentation, knowledge base articles, and diagnostic tools.
• Escalate complex technical issues to senior support engineers or development teams as needed.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in a technical support or engineering role.
• Proficient in Java and Python for debugging and scripting tasks.
• Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
• Familiarity with tools such as keytool, openssl, or similar.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience working with REST APIs, and tools like Postman.
• Exposure to Linux/Unix environments and command-line tools.
• Understanding of secure coding practices and security-first design.
• Experience with ticketing systems like Service Now, Jira.

Experience required: 2-3 years of Experience

Job type: Remote

Job Location: India

Job Description -

• C1-level proficiency in German (spoken and written).
• Good Business English skills (spoken and written).
• 2-3 years of experience in Remote technical support roles (L1/L2 preferred).
• Experience with remote technical support to end-users, troubleshooting and resolving hardware, software, and network issues on laptops, desktops, and mobile devices
• Good understanding of Windows operating systems, MS Office suite, basic networking, and common business applications.
• Familiarity with ITSM or ticketing systems (e.g., ServiceNow, Remedy, etc.).
• Excellent interpersonal and customer service skills; ability to communicate technical information to non-technical users.
• Strong problem-solving skills and the ability to work independently and as part of a distributed team.
• Experience supporting enterprise clients or working in a multilingual, multicultural environment will be an advantage

Job Overview: We are looking for a full-time, remote IT Operations Analyst to join our Managed Service Provider (MSP) team. In this role, you will be responsible for providing 24/7 monitoring and management of client server, network, and security systems. You will act as the first line of defense in detecting, troubleshooting, and resolving issues that affect system performance and security. This position involves working with multiple technologies, addressing technical incidents, performing routine maintenance tasks, and ensuring that client environments remain secure, optimized, and compliant with industry standards.

Location: Bengaluru, India (Remote)

Schedule:

• Monday to Friday
• 40 hours per week
• Day Shift
• Night Shift
• Weekend Availability*

Experience:

• Server: 2 years (Required)
• Monitoring: 2 years (Required)
• IT Support: 2 years (Required)

Key Responsibilities:

1. Server Operations & Management:

• Monitor Server Health: Continuously monitor the health and performance of client servers, both physical and virtual, including CPU, memory, disk space, and network utilization.
• Patch Management: Manage and apply operating system and application patches in a timely manner to mitigate security vulnerabilities and ensure system stability.
• Troubleshooting: Quickly diagnose and resolve issues related to server functionality, performance degradation, or hardware failures.

2. Network Operations & Management:

• Network Monitoring: Monitor client networks, including routers, switches, firewalls, and VPNs, ensuring optimal performance and minimal downtime.
• Incident Response: Respond to network issues such as outages, slow performance, or security threats, applying appropriate mitigation strategies.

3. Security Operations & Incident Management:

• Security Monitoring: Use security tools (SIEM, IDS/IPS, endpoint security) to monitor security incidents such as malware, unauthorized access, or vulnerabilities.
• Incident Detection & Response: Identify, investigate, and respond to security incidents, following established protocols to mitigate risks and minimize impact.
• Patch & Vulnerability Management: Ensure timely security patching and remediation of vulnerabilities across client networks, servers, and endpoints.

4. Monitoring & Alert Management:

• Proactive Monitoring: Use monitoring tools to identify and address performance or security issues before they impact end users.
• Alert Management: Manage and triage alerts, ensuring critical issues are resolved swiftly while non-critical items are handled within acceptable timeframes.
• Escalation Procedures: Follow proper escalation procedures for incidents that cannot be resolved within the NOC/SOC team, ensuring issues are addressed by appropriate teams or management.

5. Documentation & Reporting:

• Incident Documentation: Accurately document all incidents, issues, and resolutions within the ticketing system for future reference and tracking.
• Client Reporting: Generate regular reports on system performance, security status, and incident resolution for clients, providing recommendations for improvements or optimizations.
• Knowledge Base Maintenance: Contribute to the knowledge base by documenting common issues, troubleshooting steps, and best practices to improve internal efficiency.

6. Service Continuity:

• Backup Monitoring: Ensure regular backups are being performed for client systems and that recovery procedures are tested and documented.

7. Client Collaboration & Support:

• Client Communication: Provide clear and timely updates to clients about system performance, incidents, and resolution status.
• Collaboration with Internal Teams: Work closely with other MSP teams (e.g., support, engineering, security) to resolve complex issues and implement client solutions.
• Proactive Recommendations: Suggest improvements to client systems and security posture, enhance performance, scalability, and protection.

Qualifications, Education, Certification Requirements:

• Associate's Degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent professional experience.
• Relevant certifications such as: CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Associate (MCSA), or Certified Information Systems Security Professional (CISSP) are a plus.
• Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator) are beneficial.

Experience:

• 2+ years of experience in a SOC/NOC, systems administration, or IT support role, preferably in a managed service provider (MSP) environment.
• Experience with server management (Windows, Linux), network devices (firewalls, routers, switches), and security tools (SIEM, IDS/IPS, endpoint protection).
• Hands-on experience with cloud services (AWS, Azure) and virtual environments (VMware, Hyper-V) is a plus.

Skills & Competencies:

• Technical Knowledge: Strong understanding of server management, network protocols (TCP/IP, DNS, DHCP), and security measures.
• Security Awareness: Familiarity with security threats, vulnerabilities, and mitigation strategies.
• Troubleshooting Skills: Ability to identify, analyze, and resolve complex technical issues quickly and effectively.
• Analytical & Detail-Oriented: Strong analytical skills with a focus on accuracy and attention to detail.
• Communication: Excellent communication skills, both verbal and written, to interact effectively with clients and internal teams.
• Customer Service Orientation: Strong client-facing skills, providing timely updates and ensuring high level of customer satisfaction.
• Time Management: Ability to handle multiple priorities and manage time efficiently in a fast-paced environment.

Benefits:

• Paid sick time
• Paid time off
• Provident Fund
• Work from home