7,967 IT Program Management jobs in India
Technical Program Management/ Software Engineering/ Program Management
Pune, Maharashtra
Mastercard
Posted 2 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Technical Program Management/ Software Engineering/ Program Management
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
- We are inviting applications for all the below roles across our functions and divisions. If you possess any of the matching skill sets & are interested in the opportunities, please send us your application by applying to this role.
- You will work in our Mastercard technology location Pune, that provides a state-of-the-art environment for technology teams to thrive in our collaborative, Agile engineering culture. You will be a contributor in how Mastercard transforms the B2B space to standardize, automate, and optimize digital payment efficiency for Buyers and Sellers.
Job Posting Title
Technical Program Manager
As a Senior Technical Program Manager in Commercial Solutions at Mastercard, you'll partner with engineers to build world-class microservices and web applications. We're building a global business-to-business (B2B) technology platform to help businesses of all sizes streamline how they manage payments when buying or selling products and services.
You will work in our Mastercard technology location in Pune, India, which provides a state-of-the-art environment for technology teams to thrive in our collaborative, Agile engineering culture. You will play a key role in how Mastercard transforms the B2B space to standardize, automate, and optimize digital payment efficiency for buyers and sellers.
Required Experience:
- Bachelor's degree in Project Management, Information Technology, Computer Science or comparable field
- Knowledge and demonstrated experience in the areas of planning and project management
- Looking for up to 5 years of relevant experience in Project Management
- Some previous experience working on a large scale, multiple scrum team projects
- Experience with agile project management methodology preferred
- Advanced communication skills required, including writing, listening and verbal
- Strong leadership with a solid track record for building and maintaining strong relationships
- Proficient in PowerPoint, Excel, Word, Jira and Rally Tools
Job Posting Title
Lead Technical Program Manager
Overview -
The Prepaid team is looking for a Lead Technical Program Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role -
In this position, you will need to:
-Be a Release Train Engineer for a SAFe Agile Train
-Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program
-Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery
-Build and maintain integrated project schedules that account for internal/external dependencies, differing delivery approaches, numerous constraints, and adequately factor in contingency for unplanned delays
-Learn how to negotiate features and associated priority and help the team and their customers reach consensus
-Collaborate with engineering managers to secure resources, scope efforts, set priorities and establish delivery milestones
-Figure out the sequencing of the work so that engineering execution can be optimized
-Identify blocking issues and manage their resolution
-Manage project communications, and may be the first point of contact for the team
-Run effective meetings
-Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations
-Own project communications and ensure the right information about the status of a project is delivered to the right audience at the right time
-Have good working relationships with engineers, managers, and peers
Job Posting Title
Lead Project Manager
Overview
The ONE Service Delviery team is looking for a Lead Project Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
- Leads leading complex initiatives and projects
- Applies technical capabilities within own discipline to coach and develop junior employees
- Provides input into performance appraisal process for some junior employees or team members
- Responsible for planning, developing, and executing schedules, ensuring methodology compliance
- Manage complex resolutions, and help develop solutions to complex problems
- Regularly communicate to senior management regarding the status of specific project deliverables, and interact with client to set and manage expectations
- Consults on new products, processes, standards or plans in support of the business.
All About You
In this section, list essential responsibilities and education desired. Customize based on the role and feel free to add intrinsic values. Add bullet points to:
- Be skilled at explaining technical problems succinctly and clearly
- Be a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders
- Always look for potential solutions to solve problems
- Worked with Cloud Providers AWS and Azure
- Advanced project skill with ability to organize and run large scale projects that run 6 -12 months
- PMP certification preferred
Software Engineer:
- Are you passionate about building innovative software solutions? Join our team of talented engineers and contribute to developing cutting-edge (product/service) that impacts millions of users. In this role, you'll design, develop, and test high-quality code, collaborating with cross-functional teams to bring groundbreaking ideas to life.
Product Management:
- Become a champion for our users! Join our Product Management team and shape the future of (product/service). You'll conduct user research, define product strategy, and drive the development of features that delight users and fuel business growth.
Data Analytics:
- Unlock the power of data! We're seeking a passionate Data Analyst to join our team and translate complex data into actionable insights. You'll utilize your expertise in data mining, modeling, and visualization to inform strategic decisions and drive business innovation.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Technical Program Management/ Software Engineering/ Program Management
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
- We are inviting applications for all the below roles across our functions and divisions. If you possess any of the matching skill sets & are interested in the opportunities, please send us your application by applying to this role.
- You will work in our Mastercard technology location Pune, that provides a state-of-the-art environment for technology teams to thrive in our collaborative, Agile engineering culture. You will be a contributor in how Mastercard transforms the B2B space to standardize, automate, and optimize digital payment efficiency for Buyers and Sellers.
Job Posting Title
Technical Program Manager
As a Senior Technical Program Manager in Commercial Solutions at Mastercard, you'll partner with engineers to build world-class microservices and web applications. We're building a global business-to-business (B2B) technology platform to help businesses of all sizes streamline how they manage payments when buying or selling products and services.
You will work in our Mastercard technology location in Pune, India, which provides a state-of-the-art environment for technology teams to thrive in our collaborative, Agile engineering culture. You will play a key role in how Mastercard transforms the B2B space to standardize, automate, and optimize digital payment efficiency for buyers and sellers.
Required Experience:
- Bachelor's degree in Project Management, Information Technology, Computer Science or comparable field
- Knowledge and demonstrated experience in the areas of planning and project management
- Looking for up to 5 years of relevant experience in Project Management
- Some previous experience working on a large scale, multiple scrum team projects
- Experience with agile project management methodology preferred
- Advanced communication skills required, including writing, listening and verbal
- Strong leadership with a solid track record for building and maintaining strong relationships
- Proficient in PowerPoint, Excel, Word, Jira and Rally Tools
Job Posting Title
Lead Technical Program Manager
Overview -
The Prepaid team is looking for a Lead Technical Program Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role -
In this position, you will need to:
-Be a Release Train Engineer for a SAFe Agile Train
-Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program
-Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery
-Build and maintain integrated project schedules that account for internal/external dependencies, differing delivery approaches, numerous constraints, and adequately factor in contingency for unplanned delays
-Learn how to negotiate features and associated priority and help the team and their customers reach consensus
-Collaborate with engineering managers to secure resources, scope efforts, set priorities and establish delivery milestones
-Figure out the sequencing of the work so that engineering execution can be optimized
-Identify blocking issues and manage their resolution
-Manage project communications, and may be the first point of contact for the team
-Run effective meetings
-Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations
-Own project communications and ensure the right information about the status of a project is delivered to the right audience at the right time
-Have good working relationships with engineers, managers, and peers
Job Posting Title
Lead Project Manager
Overview
The ONE Service Delviery team is looking for a Lead Project Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
- Leads leading complex initiatives and projects
- Applies technical capabilities within own discipline to coach and develop junior employees
- Provides input into performance appraisal process for some junior employees or team members
- Responsible for planning, developing, and executing schedules, ensuring methodology compliance
- Manage complex resolutions, and help develop solutions to complex problems
- Regularly communicate to senior management regarding the status of specific project deliverables, and interact with client to set and manage expectations
- Consults on new products, processes, standards or plans in support of the business.
All About You
In this section, list essential responsibilities and education desired. Customize based on the role and feel free to add intrinsic values. Add bullet points to:
- Be skilled at explaining technical problems succinctly and clearly
- Be a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders
- Always look for potential solutions to solve problems
- Worked with Cloud Providers AWS and Azure
- Advanced project skill with ability to organize and run large scale projects that run 6 -12 months
- PMP certification preferred
Software Engineer:
- Are you passionate about building innovative software solutions? Join our team of talented engineers and contribute to developing cutting-edge (product/service) that impacts millions of users. In this role, you'll design, develop, and test high-quality code, collaborating with cross-functional teams to bring groundbreaking ideas to life.
Product Management:
- Become a champion for our users! Join our Product Management team and shape the future of (product/service). You'll conduct user research, define product strategy, and drive the development of features that delight users and fuel business growth.
Data Analytics:
- Unlock the power of data! We're seeking a passionate Data Analyst to join our team and translate complex data into actionable insights. You'll utilize your expertise in data mining, modeling, and visualization to inform strategic decisions and drive business innovation.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
0
Manager, Technical Program Management
Pune, Maharashtra
Mastercard
Posted 1 day ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Technical Program Management
RESPONSIBILITIES:
- Define and organize the work, outline tenets, analyze data, drive performance improvements, and influence resource allocation for all stages of execution
- Trusted to operate with complete independence and focus on ambiguous areas. Creates the correct sense of urgency for delivery. Identifies and fills gaps between regions, architectures, and organizations. Work sets the example for others to follow. Manages escalations (is escalated to).
- Manages across the portfolio assessing business/technical trade-offs while working across organizations for ways to align teams, technologies (i.e. the infrastructure used to build/deploy/operate services), and organizations into approaches that optimize organizational structures and operating mechanisms. Adept at building consensus and leading resolution of contentious issues.
- Communicates complex issue and decision in clear and concise summaries to all types of audiences. Communications are instructional (i.e. provide insights and lessons learned). Drive mindful discussion with business and technical stakeholders that lead to timely decisions
- Drives simplification in complex architectures/integrations to enable speed of delivery within a program area. Knows when additional technical guidance is required (i.e. from principal engineers and SMEs). May be considered an expert in a particular technology, product, or domain.
- Business outcome may be defined, program/product/technical strategy is not. Embraces ambiguity and confusion as an opportunity to step up and drive clarity of execution across the board.
- Decomposes complex processes into simple straight forward solutions. Force multiplier - educates the larger TPM and engineering community on best practices within (organization, location, program). Contributions are noteworthy and recognized across Mastercard (i.e. bottleneck reduction, engineer efficiency, product quality)
- May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and roadmaps identifying opportunities to be faster, better and cheaper.
- Influence dependent organization's roadmaps by contributing to their planning documents and goal setting exercises
- Active participant in the community sharing your Mastercard program management knowledge within your organization and more broadly presenting at both internal and external events
- Plays active role in mentoring and recruiting others
JOB SPECIFIC EXPERIENCES
- Drive and influence transformational change in the evolution of our end to end product delivery using agile development methodology
- Drive clarity and work with complete independence where business and/or strategy is not defined
- Comprehensive understanding of the business domain, the systems, and the products in your space, and understand their accountabilities, boundaries, limitations, scale factors
- Understand the reasons behind architectural decisions
- Use technical judgment to challenge and validate assumptions and enlist Sr. engineering support to vet architecture as required
- Understand technical program management and engineering best practices and apply best practices to delivery using a number of agile and blended approaches, as well effectively coordinating the implementations across using very different approaches
- Recognize prior failure patterns and help teams avoid repeating these mistakes
- Expert with scrum delivery
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Technical Program Management
RESPONSIBILITIES:
- Define and organize the work, outline tenets, analyze data, drive performance improvements, and influence resource allocation for all stages of execution
- Trusted to operate with complete independence and focus on ambiguous areas. Creates the correct sense of urgency for delivery. Identifies and fills gaps between regions, architectures, and organizations. Work sets the example for others to follow. Manages escalations (is escalated to).
- Manages across the portfolio assessing business/technical trade-offs while working across organizations for ways to align teams, technologies (i.e. the infrastructure used to build/deploy/operate services), and organizations into approaches that optimize organizational structures and operating mechanisms. Adept at building consensus and leading resolution of contentious issues.
- Communicates complex issue and decision in clear and concise summaries to all types of audiences. Communications are instructional (i.e. provide insights and lessons learned). Drive mindful discussion with business and technical stakeholders that lead to timely decisions
- Drives simplification in complex architectures/integrations to enable speed of delivery within a program area. Knows when additional technical guidance is required (i.e. from principal engineers and SMEs). May be considered an expert in a particular technology, product, or domain.
- Business outcome may be defined, program/product/technical strategy is not. Embraces ambiguity and confusion as an opportunity to step up and drive clarity of execution across the board.
- Decomposes complex processes into simple straight forward solutions. Force multiplier - educates the larger TPM and engineering community on best practices within (organization, location, program). Contributions are noteworthy and recognized across Mastercard (i.e. bottleneck reduction, engineer efficiency, product quality)
- May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and roadmaps identifying opportunities to be faster, better and cheaper.
- Influence dependent organization's roadmaps by contributing to their planning documents and goal setting exercises
- Active participant in the community sharing your Mastercard program management knowledge within your organization and more broadly presenting at both internal and external events
- Plays active role in mentoring and recruiting others
JOB SPECIFIC EXPERIENCES
- Drive and influence transformational change in the evolution of our end to end product delivery using agile development methodology
- Drive clarity and work with complete independence where business and/or strategy is not defined
- Comprehensive understanding of the business domain, the systems, and the products in your space, and understand their accountabilities, boundaries, limitations, scale factors
- Understand the reasons behind architectural decisions
- Use technical judgment to challenge and validate assumptions and enlist Sr. engineering support to vet architecture as required
- Understand technical program management and engineering best practices and apply best practices to delivery using a number of agile and blended approaches, as well effectively coordinating the implementations across using very different approaches
- Recognize prior failure patterns and help teams avoid repeating these mistakes
- Expert with scrum delivery
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
1
Technical Program Management IC3
Bangalore, Karnataka
Microsoft Corporation
Posted 2 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Delivery Excellence Leader, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your delivery leadership and subject matter expertise, you will drive the team to ensure customers get value from their Azure investments. Microsoft aspires to help our customers transform their business and operations with AI solutions built on Azure. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market.
This role is flexible in that you can work up to 100% from home other than required travel for customer, employee, business meetings as needed.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
As a Delivery Excellence Technical Program Manager within the Global Cloud & AI Platforms Customer Success organization, you will drive Technical Migration and Modernization programs through the Cloud Accelerate Factory and have accountability for overall program goals and objectives.
- You will oversee programmatic engagements with the Factory as the Technical Program Manager with overall accountability for achieving the revenue, delivery excellence, and other KPIs defined for the program
- You will lead the team in designing scalable processes for enabling operational efficiencies and driving effective communications with stakeholders. Your team will be the single source of truth for ACR tracking, analysis, and reporting aligned with Finance for the assigned programs
- You will own accountability for the driving the highest levels of Delivery Excellence across all Factory engagements for the programs - aligned with CE&S standards, processes, and tools for Customer Experience. This includes accountability for driving quality of execution for the Factory PM and Delivery Management functions
- You will manage and drive effective weekly communications from leadership to field and Corp stakeholders as needed for the program. You will drive impactful Winwire practices, content management for Factory collateral, through effective integration with Marketing stakeholders.
- You will serve as an effective thought leader along with your team to gather the Voice of the Customer and Field and leverage those insights to shape Delivery offerings for the Cloud & AI Platforms business. You will provide Delivery Excellence SME and thought leadership to stakeholders across the GCS and CE&S organizations.
- You will foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement, sharing learnings and best practices, and coach inclusivity.
**Qualifications**
Required Qualifications:
- Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
o OR equivalent experience
- 2+ years experience managing cross-functional and/or cross-team projects
- Experience in Program Management and Technical Delivery roles driving cloud solutions for customers in the Enterprise segment
Preferred Qualifications:
- Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
o OR equivalent experience
- 6+ years experience managing cross-functional and/or cross-team projects
- 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).
- Hands-on experience with delivery and technical knowledge of migration and modernization to Azure or other cloud platforms for the Windows Server, SQL Server, Linux, PostgreSQL, .NET/Java technical stack
- Working knowledge of tools, platforms, and practices for this execution
- 5+ years experience working in a customer-facing role (e.g., internal and/or external)
- 5+ years experience leading or key contributor to technical projects, teams, or functions
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Delivery Excellence Leader, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your delivery leadership and subject matter expertise, you will drive the team to ensure customers get value from their Azure investments. Microsoft aspires to help our customers transform their business and operations with AI solutions built on Azure. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market.
This role is flexible in that you can work up to 100% from home other than required travel for customer, employee, business meetings as needed.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
As a Delivery Excellence Technical Program Manager within the Global Cloud & AI Platforms Customer Success organization, you will drive Technical Migration and Modernization programs through the Cloud Accelerate Factory and have accountability for overall program goals and objectives.
- You will oversee programmatic engagements with the Factory as the Technical Program Manager with overall accountability for achieving the revenue, delivery excellence, and other KPIs defined for the program
- You will lead the team in designing scalable processes for enabling operational efficiencies and driving effective communications with stakeholders. Your team will be the single source of truth for ACR tracking, analysis, and reporting aligned with Finance for the assigned programs
- You will own accountability for the driving the highest levels of Delivery Excellence across all Factory engagements for the programs - aligned with CE&S standards, processes, and tools for Customer Experience. This includes accountability for driving quality of execution for the Factory PM and Delivery Management functions
- You will manage and drive effective weekly communications from leadership to field and Corp stakeholders as needed for the program. You will drive impactful Winwire practices, content management for Factory collateral, through effective integration with Marketing stakeholders.
- You will serve as an effective thought leader along with your team to gather the Voice of the Customer and Field and leverage those insights to shape Delivery offerings for the Cloud & AI Platforms business. You will provide Delivery Excellence SME and thought leadership to stakeholders across the GCS and CE&S organizations.
- You will foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement, sharing learnings and best practices, and coach inclusivity.
**Qualifications**
Required Qualifications:
- Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
o OR equivalent experience
- 2+ years experience managing cross-functional and/or cross-team projects
- Experience in Program Management and Technical Delivery roles driving cloud solutions for customers in the Enterprise segment
Preferred Qualifications:
- Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
o OR equivalent experience
- 6+ years experience managing cross-functional and/or cross-team projects
- 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).
- Hands-on experience with delivery and technical knowledge of migration and modernization to Azure or other cloud platforms for the Windows Server, SQL Server, Linux, PostgreSQL, .NET/Java technical stack
- Working knowledge of tools, platforms, and practices for this execution
- 5+ years experience working in a customer-facing role (e.g., internal and/or external)
- 5+ years experience leading or key contributor to technical projects, teams, or functions
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
2
Technical Program Management - ML [T500-20919]
Bengaluru, Karnataka
Albertsons Companies India
Posted 5 days ago
Job Viewed
Job Description
About Albertsons Companies Inc. (ACI):
As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the United States, including Albertsons, Safeway, Vons, Jewel-Osco and others, serve more than 36 million U.S customers each week.
We build and shape technology solutions that solve customers’ problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.
Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging.
About Albertsons India Capability Center:
At Albertsons India Capability Center, we're not just pushing the boundaries of technology and retail innovation, we're cultivating a space where ideas flourish and careers thrive. Our workplace in India is a vital extension of the Albertsons Companies Inc. workforce and important to the next phase in the company’s technology journey to support millions of customers’ lives every day.
At the Albertsons India Capability Center, we are raising the bar to grow across Technology & Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer. At Albertsons India Capability Center, associates collaborate directly with international teams, enhancing decision-making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well-being.
Position Title: Technical Program Management
Job Description:
Roles & responsibilities:
- Works cross functionally with a broad set of technical and business partners, to create quarterly roadmaps for Program/Projects planned for the year
- Identify cross-team dependencies to incorporate them into the program planning process
- Oversee the program development, delivery and integration process (if necessary) and ensure it is within budget and timeframe
- Manage programs progress via Jira, Confluence, Microsoft Project and other Program management tools.
- Take note of certain relevant metrics and develop reports to communicate the development progress to senior managers, product managers, and cross-functional stakeholders.
- Identify how to resolve technical issues by diagnosing them with the team and providing potential solutions.
- Make necessary adjustments to development processes based on performance metrics
- Clearly communicate escalations with program stakeholders
- Ensure complete compliance according to industry standards by documenting all the processes and adjusting them, if necessary.
Experience:
- 7 + years of project management experience, with an emphasis on information systems and technical project Management.
- 4+ years of Technical Program Management Experience in Data and Analytics area
- Experience working with or within Project Management Office (PMO).
- Experience doing project planning, budget estimation and management, resource planning and assessment, financial planning, and risk assessment.
- Experience in via Jira, Confluence, Microsoft project or any other project management tools, financial management, scheduling, risk management capabilities.
- Experience in working with offshore / onshore model.
- Great ability to understand client expectations and recognize and escalate issues that may affect delivery.
- Excellent verbal and written communication skills.
- Great customer service aptitude and ability to follow through to resolve customer issues.
- Experience leading ambiguous and complex situations to clear measurable plans.
- Experience and ability to work with people across the organization and skilled at managing cross-functional relationships and communicating with leadership across multiple organizations.
- Strong ability to mentor and lead
Competencies:
- Compassionate and kind, showing courtesy, dignity, and respect. They show sincere interest and empathy for all others.
- Foster innovation through creativity to get to a workable solution. Use analytical thinking through issues using logic and reason
- Show integrity in what is done and how it is done - without sacrificing personal/business ethics.
- Embrace an inclusion-focused mindset, seeking input from others on their work and encouraging the open expression of diverse ideas and opinions
- Team-oriented, positively contributing to team morale and willing to help.
- Learning-Focused, finding ways to improve in their field and use positive constructive feedback to grow personally and professionally
- Think strategically and proactively anticipate future problems, needs or changes in the work
Must Have Skills:
- Agile and Waterfall methodologies, and program/project lifecycle management
- Strong leadership, team management and communication skills
- Project management tools (e.g., Oracle PPM, Microsoft Project, JIRA, Confluence)
- Ability to manage budgets, timelines, and resources effectively
- Strong problem-solving, decision-making and risk management abilities
- Stakeholder and cross-functional dependency management
- Technical background in software development, systems architecture, or related fields
- Software development lifecycle (SDLC), CI/CD processes and DevOps practices
- Understanding of ML concepts or experience working in ML related technical projects.
Additional Skills:
- PMP (Project Management Professional) or similar certification
- Lean, Six Sigma or SaFe methodologies
- Change management principles
- Knowledge of cloud computing platforms (e.g., Azure, GCP)
- Understanding of business analysis and requirements gathering
- Skills in conflict resolution and negotiation
- Familiarity with data analysis and reporting tools (e.g., SQL, Python)
- Knowledge of industry-specific regulations and standards
This advertiser has chosen not to accept applicants from your region.
3
Manager-Program Management
Bengaluru, Karnataka
Walmart
Posted 5 days ago
Job Viewed
Job Description
Walmart Cross Border Trade (CBT) India team is hiring Manager, Program Management to setup the training and upskilling charter for India CBT. The role holder is responsible for designing, implementing, and overseeing training programs that enhance the skills, performance, and professional development of associates. S/He is expected to conduct workshops and classroom training sessions for the associates as per their training needs. This role holder collaborates with leadership to identify training needs, develop curriculum, and ensure alignment with organizational goals. S/He should be adept at working with multiple stakeholders including business teams to deliver on the upskilling goals of the organization. This is an individual contributor role, and the role holder is expected to work autonomously
About the Team
The Walmart India Cross Border team provides an opportunity for Indian brands, manufacturers, MSMEs and other potential sellers sell their products across global Walmart online marketplaces helping them expand their business internationally as cross-border sellers on Walmart Marketplace (Cross Border Trade), where they could reach a growing market of more than 120 million U.S. consumers each month. This is part of Walmart’s efforts to expand its sourcing from India to $10 billion a year by 2027
What you'll do
- Assess training and development needs through surveys, interviews, and consultation with managers.
- Design, develop, and deliver effective training programs and materials for associates at all levels.
- Oversee onboarding programs for new hires and ongoing development for current employees.
- Evaluate the effectiveness of training programs and make improvements as needed.
- Collaborate with department leaders to ensure training aligns with business objectives.
- Track training participation and maintain accurate records.
Stay current with industry trends and best practices in learning and development
What you'll bring
- Masters / Post Graduate Degree
- 5+ years of experience in training, learning and development, or a related field.
- Strong knowledge of instructional design and adult learning principles.
- Excellent communication, presentation, and organizational skills.
- Proficiency with learning management systems (LMS) and training software.
- Understanding of eCommerce and cross border trade space.
- Certification in training or development (e.g., CPTD, ATD, SHRM-CP).
- Experience in retail or large-scale operations.
- Ability to analyze data and report on training effectiveness.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people.
Walmart doesn’t charge any recruitment or similar fee in the recruitment process, including but not limited to interview, offering, and onboarding
This advertiser has chosen not to accept applicants from your region.
4
Non-Technical Project/Program Management
Bangalore, Karnataka
Applied Materials
Posted 2 days ago
Job Viewed
Job Description
**Who We Are**
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
**What We Offer**
Location:
Bangalore,IND
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
**Primary Responsibilities:**
Work with Buyers, System Project Managers (PMs), Materials Project Managers (MPMs), Pre-Stock Quality Inspection (PSQI), Planning, Engineering, Program Management and Production to ensure material requirements are communicated correctly based on changing priorities to help scale efficiencies in supply line.
+ Daily management of Roll up Report for Production meetings and Business United (BU) Material Requirement meetings.
+ Shortage Snapshot on System tools and Non- System Orders (NSOs)
+ Identify and escalate Critical shortages, provide history and reasons, and provide current up to date status to System PMs, BU stakeholders and Ops PMs via email and NSO meetings.
+ Involve and assist SCLA, AUS, and SGP Buyers regarding prioritization of Purchase Orders (POs) and cross Org Inventory availability. Escalations handled by NPI PM
+ Assist Pre- Stock Quality Inspection (PSQI) team with prioritizing parts to be inspected based upon System and Non- System schedules.
+ Return to Stock (RTS) Engineer owned expense inventory. Fill out Return to Stock (RTS) form for Engineering BU approval and signature.
+ Instruct Logistics on material movement and Discreet Job (DJ) allocation of material with Planner approval.
+ Create Customer Service Request (CSR) / ZRWRK for engineering lab after making sure we don't compromise system and Non- System Orders (NSO) demand.
+ Highlight/Identify BU allocation when there are allocation parts between Austin & SCLA. Escalations handled by NPI PM
+ Requests expedite Material receipt.
+ Create CSRs to prioritize PO receipt.
+ Review SCLA Buyers Hot List comments
+ Approve expedite fees within $500 limit.
+ Chair Material Task Force for Key Projects with CBM's, MPM, Buyers/Buyer Managements
**Functional Knowledge**
+ Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
**Business Expertise**
+ Understands key business drivers; uses this understanding to accomplish own work
**Leadership**
+ No supervisory responsibilities but provides informal guidance to new team members
**Problem Solving**
+ Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
**Impact**
+ Impacts quality of own work and the work of others on the team; works within guidelines and policies
**Interpersonal Skills**
+ Explains complex information to others in straightforward situations
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
Yes, 10% of the Time
**Relocation Eligible:**
Yes
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
**What We Offer**
Location:
Bangalore,IND
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
**Primary Responsibilities:**
Work with Buyers, System Project Managers (PMs), Materials Project Managers (MPMs), Pre-Stock Quality Inspection (PSQI), Planning, Engineering, Program Management and Production to ensure material requirements are communicated correctly based on changing priorities to help scale efficiencies in supply line.
+ Daily management of Roll up Report for Production meetings and Business United (BU) Material Requirement meetings.
+ Shortage Snapshot on System tools and Non- System Orders (NSOs)
+ Identify and escalate Critical shortages, provide history and reasons, and provide current up to date status to System PMs, BU stakeholders and Ops PMs via email and NSO meetings.
+ Involve and assist SCLA, AUS, and SGP Buyers regarding prioritization of Purchase Orders (POs) and cross Org Inventory availability. Escalations handled by NPI PM
+ Assist Pre- Stock Quality Inspection (PSQI) team with prioritizing parts to be inspected based upon System and Non- System schedules.
+ Return to Stock (RTS) Engineer owned expense inventory. Fill out Return to Stock (RTS) form for Engineering BU approval and signature.
+ Instruct Logistics on material movement and Discreet Job (DJ) allocation of material with Planner approval.
+ Create Customer Service Request (CSR) / ZRWRK for engineering lab after making sure we don't compromise system and Non- System Orders (NSO) demand.
+ Highlight/Identify BU allocation when there are allocation parts between Austin & SCLA. Escalations handled by NPI PM
+ Requests expedite Material receipt.
+ Create CSRs to prioritize PO receipt.
+ Review SCLA Buyers Hot List comments
+ Approve expedite fees within $500 limit.
+ Chair Material Task Force for Key Projects with CBM's, MPM, Buyers/Buyer Managements
**Functional Knowledge**
+ Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
**Business Expertise**
+ Understands key business drivers; uses this understanding to accomplish own work
**Leadership**
+ No supervisory responsibilities but provides informal guidance to new team members
**Problem Solving**
+ Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
**Impact**
+ Impacts quality of own work and the work of others on the team; works within guidelines and policies
**Interpersonal Skills**
+ Explains complex information to others in straightforward situations
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
Yes, 10% of the Time
**Relocation Eligible:**
Yes
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
This advertiser has chosen not to accept applicants from your region.
5
Program Management Analyst
Chennai, Tamil Nadu
Citigroup
Posted 2 days ago
Job Viewed
Job Description
The Third Party Management Program Execution provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party management life cycle.
The Program Management Analyst will be responsible for executing day-to-day activities in support of Citi's Third-Party Management Program, including the implementation of key, standardized processes related to compliance with Citi's policies and standards; guiding internal stakeholders; Strong communication and diplomacy skills is required. Takes overall responsibility for volume, quality, timeliness of end results; Provide guidance to internal stakeholders; monitoring the timely and effective completion of activities related to Third Party lifecycle; and ensuring data accuracy for the reporting of third-party related metrics.
Responsibilities:
+ Looks for ways to improve the current process and share best practices with management team.
+ Participates in team meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
+ Assists management group in gathering data and information for supervisors reporting and to take ownership of specified projects and tasks.
+ Demonstrate Strong knowledge about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
+ Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements and set up periodical review meeting with all the stakeholders.
+ Facilitating and coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
+ Provide guidance to junior TPU analysts on the process execution.
+ Act as Level 2 Reviewer in the team and guide the team members as needed.
+ Verify if third parties' policies and procedures are complaint to Citi's policies and procedures. Identify and report gaps if any, to senior management.
+ Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations.
+ Analyzing the data and forecast trends with respect to inherent risk associated with third parties and build controls to mitigate such risks
+ Work with Operations standards team to identify the process gaps and take measures in mitigating the same.
+ Provide all data related to management team for Internal and external Auditors and ensure timely and accurate submission of all deliverables and ensure that all comments are addressed, observations are reported correctly, and corrective action is taken accordingly
+ Initiate process changes in line with new emerging risks and regulatory requirements.
Qualifications:
+ Minimum 8+ years of working experience in financial services / Banking industry
+ Preferred 3+ years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
+ Knowledge of third-party management risk and control methodologies and best practices
+ Team management skills preferred
+ Supply chain management experience preferred
Education:
+ Bachelor's degree required.
+ Master's Degree preferred.
+ Professional Qualifications including CA/ICWA/ACS etc
---
**Job Family Group:**
Project and Program Management
---
**Job Family:**
Program Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
The Program Management Analyst will be responsible for executing day-to-day activities in support of Citi's Third-Party Management Program, including the implementation of key, standardized processes related to compliance with Citi's policies and standards; guiding internal stakeholders; Strong communication and diplomacy skills is required. Takes overall responsibility for volume, quality, timeliness of end results; Provide guidance to internal stakeholders; monitoring the timely and effective completion of activities related to Third Party lifecycle; and ensuring data accuracy for the reporting of third-party related metrics.
Responsibilities:
+ Looks for ways to improve the current process and share best practices with management team.
+ Participates in team meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
+ Assists management group in gathering data and information for supervisors reporting and to take ownership of specified projects and tasks.
+ Demonstrate Strong knowledge about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
+ Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements and set up periodical review meeting with all the stakeholders.
+ Facilitating and coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
+ Provide guidance to junior TPU analysts on the process execution.
+ Act as Level 2 Reviewer in the team and guide the team members as needed.
+ Verify if third parties' policies and procedures are complaint to Citi's policies and procedures. Identify and report gaps if any, to senior management.
+ Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations.
+ Analyzing the data and forecast trends with respect to inherent risk associated with third parties and build controls to mitigate such risks
+ Work with Operations standards team to identify the process gaps and take measures in mitigating the same.
+ Provide all data related to management team for Internal and external Auditors and ensure timely and accurate submission of all deliverables and ensure that all comments are addressed, observations are reported correctly, and corrective action is taken accordingly
+ Initiate process changes in line with new emerging risks and regulatory requirements.
Qualifications:
+ Minimum 8+ years of working experience in financial services / Banking industry
+ Preferred 3+ years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
+ Knowledge of third-party management risk and control methodologies and best practices
+ Team management skills preferred
+ Supply chain management experience preferred
Education:
+ Bachelor's degree required.
+ Master's Degree preferred.
+ Professional Qualifications including CA/ICWA/ACS etc
---
**Job Family Group:**
Project and Program Management
---
**Job Family:**
Program Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.
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6
Business Program Management
Microsoft Corporation
Posted 2 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Dedicated to resolving and preventing the most complex and high-impact customer issues. provide escalation excellence, driving customer satisfaction and loyalty through deep strategic insight and cross-functional orchestration.
Owning and resolving critical customer escalations that exceed standard support pathways. Requires a strong technical foundation, customer empathy, and the ability to influence internal stakeholders to drive resolution. Empowered to act decisively on behalf of the customer, ensuring their experience with Microsoft is enganced through expert intervention and strategic problem-solving.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Voice of Customer
- Gather a broad and deep understanding of customer feedback and trends.
- Develop and drive customer/partner listening plans and techniques.
- Analyze customer-related data and engage in critical conversations with stakeholders.
- Build actionable customer insights and employ storytelling for internal stakeholders.
- Prepare materials for Senior Leadership Teams (SLTs) and shape data-driven processes.
- Lead the development of problem statements and identify customer problems that need to be addressed.
Customer Satisfaction
- Assess top opportunities for change in customer/partner processes, systems, and products.
- Develop and drive actionable improvements through relevant business groups.
- Navigate complex areas of the Microsoft organization and influence stakeholders.
- Shape stakeholder engagement approaches and capture feedback on improvement plans.
- Cultivate strategic partnerships and drive meaningful relationships across the customer landscape.
- Engage with senior leadership and influence them to drive customer and partner improvements.
- Participate in strategic and complex business planning and execution projects.
Customer/Partner Obsession
- Act as chief customer and partner advocate in key business forums.
- Represent customer/partner interests and drive a customer-obsessed culture.
- Own accountability for customer loyalty and apply best practices.
- Cultivate broad understanding of customer experience, industry trends, and competitor knowledge.
- Become an expert on customers' and partners' business and share this knowledge with internal stakeholders.
- Shape processes and tools for knowledge gathering and sharing.
Program Management
- Own and support critical programs impacting customer satisfaction (e.g., segmentation, account management).
- Ensure customer voice is included in planning and decision-making.
- Drive field awareness on escalation paths and involve leadership as needed.
- Collaborate across the organization for role clarity and cross-team synergies.
- Prepare customers for changes to products/services.
**Qualifications**
Bachelor's Degree (or equivalent) in Sales, Marketing, Computer Science, Computer Engineering, IT, or related field AND 8+ years' experience in change management, project management, customer engagement, organizational development, sales/business engagement, relationship management, analytics, or customer feedback/intelligence program management
OR equivalent experience
- Solid technical understanding of Applications/Data scenarios and workloads
- Ability to stay up to date on new/improved Azure scenarios and workloads
- Demonstrated technical leadership through prior coaching/leadership roles
- Ability to act on customer escalation needs and orchestrate resources
- Project Management Professional (PMP)
- Incident Management Training
- Experience in customer-facing roles with technical expertise in escalation management
Master's Degree (or equivalent) AND 12+ years' experience in relevant fields
OR equivalent experience
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Dedicated to resolving and preventing the most complex and high-impact customer issues. provide escalation excellence, driving customer satisfaction and loyalty through deep strategic insight and cross-functional orchestration.
Owning and resolving critical customer escalations that exceed standard support pathways. Requires a strong technical foundation, customer empathy, and the ability to influence internal stakeholders to drive resolution. Empowered to act decisively on behalf of the customer, ensuring their experience with Microsoft is enganced through expert intervention and strategic problem-solving.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Voice of Customer
- Gather a broad and deep understanding of customer feedback and trends.
- Develop and drive customer/partner listening plans and techniques.
- Analyze customer-related data and engage in critical conversations with stakeholders.
- Build actionable customer insights and employ storytelling for internal stakeholders.
- Prepare materials for Senior Leadership Teams (SLTs) and shape data-driven processes.
- Lead the development of problem statements and identify customer problems that need to be addressed.
Customer Satisfaction
- Assess top opportunities for change in customer/partner processes, systems, and products.
- Develop and drive actionable improvements through relevant business groups.
- Navigate complex areas of the Microsoft organization and influence stakeholders.
- Shape stakeholder engagement approaches and capture feedback on improvement plans.
- Cultivate strategic partnerships and drive meaningful relationships across the customer landscape.
- Engage with senior leadership and influence them to drive customer and partner improvements.
- Participate in strategic and complex business planning and execution projects.
Customer/Partner Obsession
- Act as chief customer and partner advocate in key business forums.
- Represent customer/partner interests and drive a customer-obsessed culture.
- Own accountability for customer loyalty and apply best practices.
- Cultivate broad understanding of customer experience, industry trends, and competitor knowledge.
- Become an expert on customers' and partners' business and share this knowledge with internal stakeholders.
- Shape processes and tools for knowledge gathering and sharing.
Program Management
- Own and support critical programs impacting customer satisfaction (e.g., segmentation, account management).
- Ensure customer voice is included in planning and decision-making.
- Drive field awareness on escalation paths and involve leadership as needed.
- Collaborate across the organization for role clarity and cross-team synergies.
- Prepare customers for changes to products/services.
**Qualifications**
Bachelor's Degree (or equivalent) in Sales, Marketing, Computer Science, Computer Engineering, IT, or related field AND 8+ years' experience in change management, project management, customer engagement, organizational development, sales/business engagement, relationship management, analytics, or customer feedback/intelligence program management
OR equivalent experience
- Solid technical understanding of Applications/Data scenarios and workloads
- Ability to stay up to date on new/improved Azure scenarios and workloads
- Demonstrated technical leadership through prior coaching/leadership roles
- Ability to act on customer escalation needs and orchestrate resources
- Project Management Professional (PMP)
- Incident Management Training
- Experience in customer-facing roles with technical expertise in escalation management
Master's Degree (or equivalent) AND 12+ years' experience in relevant fields
OR equivalent experience
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
7
Program Management Analyst
Chennai, Tamil Nadu
Citigroup
Posted 2 days ago
Job Viewed
Job Description
The Third Party Management Operations (TPM Ops) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party management life cycle.
The Program Management Analyst will be responsible for executing day-to-day activities in support of Citi's Third-Party Management Program, including the implementation of key, standardized processes related to compliance with Citi's policies and standards; guiding internal stakeholders; Strong communication and diplomacy skills is required. Takes overall responsibility for volume, quality, timeliness of end results; Provide guidance to internal stakeholders; monitoring the timely and effective completion of activities related to Third Party lifecycle; and ensuring data accuracy for the reporting of third-party related metrics.
**Responsibilities:**
+ Looks for ways to improve the current process and share best practices with management team.
+ Participates in team meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
+ Assists management group in gathering data and information for supervisors reporting and to take ownership of specified projects and tasks.
+ Demonstrate Strong knowledge about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
+ Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements and set up periodical review meeting with all the stakeholders.
+ Facilitating and coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
+ Provide guidance to junior TPU analysts on the process execution.
+ Act as Level 2 Reviewer in the team and guide the team members as needed.
+ Verify if third parties' policies and procedures are complaint to Citi's policies and procedures. Identify and report gaps if any, to senior management.
+ Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations.
+ Analyzing the data and forecast trends with respect to inherent risk associated with third parties and build controls to mitigate such risks
+ Work with Operations standards team to identify the process gaps and take measures in mitigating the same.
+ Provide all data related to management team for Internal and external Auditors and ensure timely and accurate submission of all deliverables and ensure that all comments are addressed, observations are reported correctly, and corrective action is taken accordingly
+ Initiate process changes in line with new emerging risks and regulatory requirements.
**Qualifications:**
+ Minimum 8+ years of working experience in financial services / Banking industry
+ Preferred 3+ years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
+ Knowledge of third-party management risk and control methodologies and best practices
+ Team management skills preferred
+ Supply chain management experience preferred
**Education:**
+ Bachelor's degree required.
+ Master's Degree preferred.
+ Professional Qualifications including CA/ICWA/ACS etc
---
**Job Family Group:**
Project and Program Management
---
**Job Family:**
Program Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
The Program Management Analyst will be responsible for executing day-to-day activities in support of Citi's Third-Party Management Program, including the implementation of key, standardized processes related to compliance with Citi's policies and standards; guiding internal stakeholders; Strong communication and diplomacy skills is required. Takes overall responsibility for volume, quality, timeliness of end results; Provide guidance to internal stakeholders; monitoring the timely and effective completion of activities related to Third Party lifecycle; and ensuring data accuracy for the reporting of third-party related metrics.
**Responsibilities:**
+ Looks for ways to improve the current process and share best practices with management team.
+ Participates in team meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
+ Assists management group in gathering data and information for supervisors reporting and to take ownership of specified projects and tasks.
+ Demonstrate Strong knowledge about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
+ Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements and set up periodical review meeting with all the stakeholders.
+ Facilitating and coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
+ Provide guidance to junior TPU analysts on the process execution.
+ Act as Level 2 Reviewer in the team and guide the team members as needed.
+ Verify if third parties' policies and procedures are complaint to Citi's policies and procedures. Identify and report gaps if any, to senior management.
+ Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations.
+ Analyzing the data and forecast trends with respect to inherent risk associated with third parties and build controls to mitigate such risks
+ Work with Operations standards team to identify the process gaps and take measures in mitigating the same.
+ Provide all data related to management team for Internal and external Auditors and ensure timely and accurate submission of all deliverables and ensure that all comments are addressed, observations are reported correctly, and corrective action is taken accordingly
+ Initiate process changes in line with new emerging risks and regulatory requirements.
**Qualifications:**
+ Minimum 8+ years of working experience in financial services / Banking industry
+ Preferred 3+ years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
+ Knowledge of third-party management risk and control methodologies and best practices
+ Team management skills preferred
+ Supply chain management experience preferred
**Education:**
+ Bachelor's degree required.
+ Master's Degree preferred.
+ Professional Qualifications including CA/ICWA/ACS etc
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**Job Family Group:**
Project and Program Management
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**Job Family:**
Program Management
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.
8
Program Management Specialist
PI Health Sciences Ltd
Posted today
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Job Description
About the job
Key Responsibilities:
- Manage and execute CDMO projects from initiation to delivery, ensuring adherence to timelines, budgets, and quality standards.
- Act as the primary point of contact for internal stakeholders, ensuring smooth communication and alignment on project objectives.
- Collaborate closely with the Site Head, R&D, Manufacturing, Quality, Supply Chain, and Regulatory teams to ensure project milestones are achieved.
- Monitor project progress, identify risks, and implement mitigation plans to ensure on-time and in-full delivery.
- Prepare and present regular status reports and updates to senior management.
- Drive process improvements to enhance project efficiency and client satisfaction.
Required Qualifications & Skills:
- Bachelor’s/Master’s degree in life sciences, pharmacy, chemical engineering, or a related field.
- 4-6 years of experience in managing projects in CDMO/pharmaceutical companies is a must.
- Strong understanding of CDMO operations , including R&D, tech transfer, and manufacturing processes.
- Excellent stakeholder management, communication, and problem-solving skills.
- Ability to work in a fast-paced, matrixed environment with multiple internal teams.
This advertiser has chosen not to accept applicants from your region.
9