4,339 IT Representative jobs in India

Job Title: Customer Support Representative

Location: Bengaluru, Karnataka (Work from Office)

Employment Type: Full-time

Contact number: /

About Us:

Shape My Garden is dedicated to delivering outstanding customer experiences through clear communication and efficient support. Join our passionate team at our Bengaluru office.

Responsibilities:

• Respond to customer queries via phone, email, and chat.
• Resolve issues efficiently and maintain customer satisfaction.
• Document all interactions accurately in CRM.
• Collaborate with internal teams for timely resolutions.

Requirements:

• 1–2 years of experience in customer support or similar roles.
• Strong communication and problem-solving skills.
• Proficiency in CRM tools and MS Office.
• Willingness to work from office (no remote option).

What We Offer:

• Competitive salary and performance incentives.
• Supportive, inclusive workplace culture.
• Training and career growth opportunities.

Equal Opportunity Employer:

We value diversity and are committed to providing an inclusive environment for all employees.

Who are we?

Gain.pro is on a mission to provide global private market visibility. Our industry-leading platform combines advanced AI tech with local-for-local research. It delivers the highest quality information on the companies that matter to you most.

We serve 100% of MBB/Big-4 advisories, clients representing >$500bn of private equity capital and more than 70% of the top-20 global M&A houses. Examples include Blackstone, Goldman Sachs and McKinsey. We lead the market on customer satisfaction, as validated by external research (User Evidence survey 2023). Gain.pro has been named as one of Europe’s top 50 fastest growing businesses, operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, and Bangalore.

Global Research Center in Bangalore is set to drive the company's ambitions to become the leading global market player. We are looking to scale up our team with high caliber, experienced individuals, motivated for a high growth career path at a leading international Fintech player.

What will be your responsibilities?

You will be the backbone of our customer support service, supporting our Customer Success team across regions. As Customer Support Representative you will work independently and act as the key contact for customer support. This entails:

• Customer Support – You maintain a positive, empathetic and professional attitude toward customers at all times, resolving customer queries from a customer-centric perspective
• Being the voice of the customer - You gather and structure intel and feedback from customers that is used by the entire organization to improve our product and develop new features
• Driving cross team collaboration – You act as the operational link between our Private Equity Team and clients to assist in the ‘request a profile’ process.
• Using digital tools in your daily work – You efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs
• Optimizing our ways of working – You can actively shape our processes and structures as we grow and drive the future of Customer Success at Gain.pro

Above all, as an early member of our overarching Go-to-Market team, you will have plenty of room to shape your role. Depending on your spike, you can further grow within the Customer Success team or develop into roles in our Sales and Marketing teams.

Who are you?

We are looking for someone who is passionate about supporting and exciting our customer group of PEs, M&A Advisors and Consultancies. You like to roll up your sleeves and are excited about the tech-enabled future of deal making. Moreover, we are looking for the following:

• Relevant experience – You have excelled in a client facing role, ideally in the PE/M&A industry, for at least 4 years.
• Education – Graduation from any stream should suffice for this role
• Customer-centric – You have a value-driven customer-first mindset and are keen to deliver top customer experience.
• Structured – You are well organized and like to plan ahead.
• Communication – You are able to manage customer satisfaction through active listening and problem-solving. You have excellent communication skills, both verbal and written.
• Languages – You are fluent in English.

Nice to have skills:

• Experience with customer-centric approaches
• Experience within a high-growth (SaaS) scale-ups
• Experience within the PE/M&A industry

A few other requirements for context:

• Flexible schedule: able to cater to UK/European time zones
• Hybrid working style allowed: Yes

What we offer:

• Flexibility and freedom
• Excellent compensation
• Company-wide outings and event
• A supportive and collaborative team culture
• Well-funded company that is healthy and fast-growing

Gain.pro B.V. with its registered seat in Apollolaan 151, 1077 AR Amsterdam, The Netherlands, or another Gain.pro entity which runs the recruitment process, further called „Gain.pro", is the controller of personal data you submit as part of the job application. Your personal data will be processed for the purpose of conducting a recruitment process for the job position you apply for. If you provide Gain.pro with explicit consent, your personal data will be also processed for the purpose of conducting future recruitment processes. Please read the Gain.pro Privacy Policy to acquaint yourself with how Gain.pro processes your personal data: .

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:

Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.

Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.

What are we looking for?

We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!

Pay: ₹30,000.00 - ₹50,000.00 per month

Dear Candidates,

We hope this message finds you well!

We are hiring for International Voice Process for Hyderabad (HITEC City).

About Client

One of the largest banking and financial services organization catering to 40 million customers with offices in 63 countries. Their customers base spans from individual savers and investors to some of the world’s biggest companies and government.

Role Description

As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to clients or customers. Your primary objective will be to ensure customer satisfaction, resolve queries, and maintain a positive image of the company. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.

Required Skills & Qualification

• Excellent communication skills (verbal and written)
• Empathy and patience when dealing with customers.
• Understanding on CSAT and FCR ( Customer satisfaction survey & First call resolution)
• Strong interpersonal skills and ability to work in a team.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in a customer service role is beneficial but not mandatory.
• Bachelor's degree/ If you are an undergraduate (10+2), 1 year of work experience is preferred.
• Flexible to work in UK/US shifts.
• Maximum CTC we can offer up to 6 LPA.
• Maximum work exp is 0 to 7yrs

Interview Mode: Face-to-Face ( R2 )

ONLY WORK FROM OFFICE candidates looking for work from home kindly do not apply

Job Timing

Multiple shifts available details will be shared during initial screening if you are shortlisted.

Job Brief

Customer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best Customer Support Representative are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Customer Support Representatives can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Key Responsibilities

· Manage large amounts of incoming calls

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

• Reporting to the line manager

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Strong hold on using computer and learning new software
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Graduation in any field
• 1-3 years of experience

Work from Office only and Candidates should be in Baroda or willing to relocate

Contact Ms. Komal Shejekan-

• Respond to customer inquiries and provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Process customer orders, returns, and exchanges as needed.
• Document customer interactions and maintain detailed records.
• Escalate complex issues to the appropriate department or supervisor.
• Build and maintain strong customer relationships.
• Follow communication procedures, guidelines, and policies.
• Identify opportunities to improve the customer service process.
• Collaborate with internal teams to ensure customer needs are met.
• Maintain a positive and professional attitude at all times.

• High school diploma or equivalent.
• 1-2 years of experience in customer service or a related field.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in basic computer operations and common office software.
• Ability to adapt to different customer personalities and situations.
• Experience with CRM or helpdesk software is beneficial.
• Willingness to work a hybrid schedule.

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information regarding products, services, and company policies.
• Troubleshoot and resolve customer issues in a timely and effective manner.
• Process customer requests, orders, or returns accurately.
• Maintain detailed and organized records of customer interactions and transactions.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Adhere to all customer service standards and company protocols.
• Contribute to team efforts by achieving individual and team performance goals.
• Identify opportunities to improve customer service processes and customer satisfaction.
• Handle customer complaints with empathy and professionalism.

• High school diploma or equivalent; a degree in a related field is a plus.
• Proven experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Proficiency in using computer systems and basic office software.
• Ability to multitask and manage time effectively.
• A positive attitude and a genuine desire to help customers.
• Patience and the ability to remain calm under pressure.
• Familiarity with CRM software is an advantage.

• Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, complaints, and concerns effectively.
• Process orders, forms, applications, and requests as needed.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and escalate priority issues or recurring problems to management.
• Participate in training to stay updated on product knowledge and company services.
• Contribute to team efforts and assist colleagues when needed.
• Follow communication procedures, guidelines, and policies.
• Seek opportunities to enhance customer satisfaction and loyalty.
• Assist with administrative tasks related to customer service operations.

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Previous experience in customer service, call center, or a related role is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to multitask and manage time effectively.
• Proficiency in using computer systems and basic software applications.
• A positive attitude and a strong customer-centric approach.
• Ability to work effectively in a team environment.
• Familiarity with customer relationship management (CRM) software is an advantage.

Job Role: Process Associate Customer Service Representative (CSR)

Company Overview:

Vserve Ebusiness Solution is a leading ISO 27001:2013 certified provider of e-commerce solutions and product catalog management services. We offer comprehensive industry-specific solutions and strive to help enterprises transform and grow in the ever-changing world of technology. Our customer-centric approach ensures that we deliver sustainable solutions and strategies tailored to meet our clients needs.

Job Overview:

• We are seeking a detail-oriented and motivated individual to join our team.
• The ideal candidate should possess a basic understanding of SAP transaction codes (T-Codes), proficiency in order management processes, and effective communication skills for vendor correspondence.
• This role will play a crucial part in ensuring seamless order processing, resolving past-due issues, and maintaining positive relationships with customers.

Responsibilities:

• Utilize SAP transaction codes to process orders accurately and efficiently.
• Enter and update customer orders in the SAP system via phone and email requests, ensuring timely and accurate data entry through necessary communication.
• Monitor order shipments using ADSI software and carrier websites.
• Manage document requests including invoices, credits, debits, packing slips, order confirmations, and proof of delivery.
• Provide customers and sales representatives with an update on orders, quotes, returns, product audits, credit, and invoice rebill statuses.
• Inform customers and sales representatives about the progress of open items such as quote and order processing, product audits, and line routes.
• Supply customers and sales representatives with essential account balance details regarding invoices awaiting payment.
• Handle credit and debit memo requests per departmental policies.
• Assist in resolving transactional discrepancies and addressing customer complaints to achieve resolution.
• Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and research to furnish proof of delivery upon request.
• Respond to typical product inquiries as the initial point of contact. May be tasked with handling customer credit card payments.
• Manage and resolve at least 40 calls daily within an inbound call center setting, engaging with sales representatives, customers, and various internal departments.
• Attend and actively participate in departmental training sessions and communication meetings.
• Promptly brings concerns and intricate issues to the attention of the leadership team. Sustain consistent performance levels in adherence to established KPIs concerning phone and system usage, while also upholding the quality of work to acceptable standards.

Qualifications and Skills:

• A basic understanding of SAP transaction codes (Tcodes) related to order management processes is an added advantage.
• Excellent communication skills, both written and verbal, with an ability to interact professionally with vendors and internal teams.
• Strong organizational skills and attention to detail, particularly in tracking and managing orderrelated data.
• Problem-solving mindset, capable of identifying issues and implementing effective solutions.
• Prior experience in order management, vendor communication, or a related field is preferred.
• Ability to work independently and collaborate within a team-oriented environment.
• High level of reliability and integrity in handling sensitive vendor information.
• Adaptability to evolving processes and a willingness to learn new systems and tools.

Education and Certification

• Basic Degree Experience/degree related to Supply Chain Management is a plus.

Reporting:

• Night shift from 6:00 PM to 3:00 AM / 06:30 pm to 03:30 am. During daylight saving: 07:00 pm to 04:00 am / 07:30 pm to 04:30 am .
• (Shift timing may vary based on project requirements) Week offs: Saturday and Sunday)

Location:

Coimbatore, India Work from the office.