1,496 IT Service Management jobs in India
Service Management
Posted today
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Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Your day at NTT DATA
Service Management, Incident Management, Problem Management, Capacity Management,What you'll be doing
.Service Management, Incident Management, Problem Management, Capacity Management,
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Skills Required
Service Management, Incident Management
Director – Service Delivery Management.
Posted 4 days ago
Job Viewed
Job Description
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
Job Title: Director – Service Delivery Management.
Mode of work: WFO
Key Responsibilities
Client & Stakeholder Management
- Act as the primary point of contact for a large global client on all aspects of technology and service delivery.
- Build and maintain strategic client relationships, ensuring continuous engagement and satisfaction.
- Manage client expectations through clear communication, regular reviews, and proactive issue resolution.
Service Delivery Leadership
- Lead a large, cross-functional team to deliver consistent, high-performance IT services across multiple business units.
- Oversee incident, change, and problem management, ensuring adherence to ITIL/ISO2000 standards.
- Ensure SLA compliance and service quality across all client-facing operations.
Operational Excellence
- Drive timely and accurate reporting on SLA metrics, service availability, and uptime.
- Sponsor and lead daily/weekly/monthly service review meetings with internal teams and clients.
- Identify opportunities for continuous improvement and build service improvement plans.
Strategic & Tactical Oversight
- Develop and implement capacity plans, risk mitigation strategies, and IT continuity plans.
- Manage customer voice of the client (VOC) programs for feedback and continuous enhancement.
- Collaborate with internal leadership on account growth and operational transformation.
Team & Vendor Management
- Mentor and lead a large team of managers and support professionals across multiple locations.
- Manage relationships with external vendors and third-party service providers to ensure alignment with delivery goals.
- Foster a culture of accountability, high performance, and innovation.
Key Performance Indicators (KPIs)
- High client satisfaction and retention
- SLA and uptime performance
- Quality and timeliness of reporting
- Team engagement and performance
- Service improvement execution
- Change control and risk mitigation effectiveness
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Director – Service Delivery Management.
Posted today
Job Viewed
Job Description
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
Job Title: Director – Service Delivery Management.
Mode of work: WFO
Key Responsibilities
Client & Stakeholder Management
- Act as the primary point of contact for a large global client on all aspects of technology and service delivery.
- Build and maintain strategic client relationships, ensuring continuous engagement and satisfaction.
- Manage client expectations through clear communication, regular reviews, and proactive issue resolution.
Service Delivery Leadership
- Lead a large, cross-functional team to deliver consistent, high-performance IT services across multiple business units.
- Oversee incident, change, and problem management, ensuring adherence to ITIL/ISO2000 standards.
- Ensure SLA compliance and service quality across all client-facing operations.
Operational Excellence
- Drive timely and accurate reporting on SLA metrics, service availability, and uptime.
- Sponsor and lead daily/weekly/monthly service review meetings with internal teams and clients.
- Identify opportunities for continuous improvement and build service improvement plans.
Strategic & Tactical Oversight
- Develop and implement capacity plans, risk mitigation strategies, and IT continuity plans.
- Manage customer voice of the client (VOC) programs for feedback and continuous enhancement.
- Collaborate with internal leadership on account growth and operational transformation.
Team & Vendor Management
- Mentor and lead a large team of managers and support professionals across multiple locations.
- Manage relationships with external vendors and third-party service providers to ensure alignment with delivery goals.
- Foster a culture of accountability, high performance, and innovation.
Key Performance Indicators (KPIs)
- High client satisfaction and retention
- SLA and uptime performance
- Quality and timeliness of reporting
- Team engagement and performance
- Service improvement execution
- Change control and risk mitigation effectiveness
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Director – Service Delivery Management.
Posted 3 days ago
Job Viewed
Job Description
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
Job Title: Director – Service Delivery Management.
Mode of work: WFO
Key Responsibilities
Client & Stakeholder Management
- Act as the primary point of contact for a large global client on all aspects of technology and service delivery.
- Build and maintain strategic client relationships, ensuring continuous engagement and satisfaction.
- Manage client expectations through clear communication, regular reviews, and proactive issue resolution.
Service Delivery Leadership
- Lead a large, cross-functional team to deliver consistent, high-performance IT services across multiple business units.
- Oversee incident, change, and problem management, ensuring adherence to ITIL/ISO2000 standards.
- Ensure SLA compliance and service quality across all client-facing operations.
Operational Excellence
- Drive timely and accurate reporting on SLA metrics, service availability, and uptime.
- Sponsor and lead daily/weekly/monthly service review meetings with internal teams and clients.
- Identify opportunities for continuous improvement and build service improvement plans.
Strategic & Tactical Oversight
- Develop and implement capacity plans, risk mitigation strategies, and IT continuity plans.
- Manage customer voice of the client (VOC) programs for feedback and continuous enhancement.
- Collaborate with internal leadership on account growth and operational transformation.
Team & Vendor Management
- Mentor and lead a large team of managers and support professionals across multiple locations.
- Manage relationships with external vendors and third-party service providers to ensure alignment with delivery goals.
- Foster a culture of accountability, high performance, and innovation.
Key Performance Indicators (KPIs)
- High client satisfaction and retention
- SLA and uptime performance
- Quality and timeliness of reporting
- Team engagement and performance
- Service improvement execution
- Change control and risk mitigation effectiveness
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Director – Service Delivery Management.
Posted 2 days ago
Job Viewed
Job Description
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
Job Title: Director – Service Delivery Management.
Mode of work: WFO
Key Responsibilities
Client & Stakeholder Management
- Act as the primary point of contact for a large global client on all aspects of technology and service delivery.
- Build and maintain strategic client relationships, ensuring continuous engagement and satisfaction.
- Manage client expectations through clear communication, regular reviews, and proactive issue resolution.
Service Delivery Leadership
- Lead a large, cross-functional team to deliver consistent, high-performance IT services across multiple business units.
- Oversee incident, change, and problem management, ensuring adherence to ITIL/ISO2000 standards.
- Ensure SLA compliance and service quality across all client-facing operations.
Operational Excellence
- Drive timely and accurate reporting on SLA metrics, service availability, and uptime.
- Sponsor and lead daily/weekly/monthly service review meetings with internal teams and clients.
- Identify opportunities for continuous improvement and build service improvement plans.
Strategic & Tactical Oversight
- Develop and implement capacity plans, risk mitigation strategies, and IT continuity plans.
- Manage customer voice of the client (VOC) programs for feedback and continuous enhancement.
- Collaborate with internal leadership on account growth and operational transformation.
Team & Vendor Management
- Mentor and lead a large team of managers and support professionals across multiple locations.
- Manage relationships with external vendors and third-party service providers to ensure alignment with delivery goals.
- Foster a culture of accountability, high performance, and innovation.
Key Performance Indicators (KPIs)
- High client satisfaction and retention
- SLA and uptime performance
- Quality and timeliness of reporting
- Team engagement and performance
- Service improvement execution
- Change control and risk mitigation effectiveness
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Service Management Lead
Posted 3 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· 5+ Years of Exp in IPC(Incident, Problem & Change Management).
. Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs.
. Bachelor's Degree
Preferred Skills and Experience
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IT Service Management
Posted 3 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise
+ 7-8 years of experience in Change Management
+ Change Management Process Oversight:
+ Vendor Coordination and Change Integration:
+ Change Risk Management:
+ Change Planning and Scheduling
Preferred Technical and Professional Experience
+ Communication and Stakeholder Management:
+ Post-Change Review and Continuous Improvement:
+ Change Performance Reporting
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Lead - Service Management
Posted today
Job Viewed
Job Description
Role Responsibilities:
- Oversee and mentor a team of service staff, ensuring efficient and effective service operations.
- Coordinate service delivery, including task assignments, progress tracking, and SLA adherence.
- Manage customer relationships by addressing escalations and ensuring high satisfaction.
- Monitor service quality and implement continuous improvements through audits and feedback.
Job Requirements:
- Bachelor's degree in any discipline (UG); Postgraduate preferred.
- Proven experience in service management, with expertise in team and resource coordination.
- Strong communication, problem-solving, and organizational skills.
- Ability to analyze service metrics and implement performance-enhancing strategies.
Skills Required
Customer Relationship Management, Resource Allocation, Team Leadership, Quality Assurance, Service Management
Service Management Lead
Posted today
Job Viewed
Job Description
Project Role Description:
As the Service Management Lead, you will lead the delivery of programs, projects, or managed services. Your role involves coordinating projects through contract management and shared service coordination. You will develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda.
Must Have Skills:
- Service Integration and Management (SIAM)
Good to Have Skills:
- Infrastructure Service Management
Minimum Experience Required:
- 5 years
Educational Qualification:
- 15 years full-time education
- Own the development of differentiated service offers to meet business needs.
- Ensure that the Service Catalogue is available, complete, accurate, and meets stakeholder needs.
- Engage with Service Owners to ensure services are adequately described and conform to guidelines.
- Approve content for publication in the Service Catalogue.
- Recommend and initiate continuous improvement programs for the Service Catalogue.
- Work with Demand Engagement to capture business demand for IT&S services.
- Collaborate with the Consumption Lead to develop and present consumption metrics to stakeholders.
- Drive the introduction of new operational services into the Service Catalogue.
- Provide transparency regarding costs associated with services offered.
- Understand and comply with data privacy regulations.
- Build strong relationships with stakeholders and operate successfully at all levels.
- Analyze complex data, identify trends, and simplify processes for delivery.
- Must Have Skills:
- Proficiency in Service Integration and Management (SIAM).
- Good to Have Skills:
- Infrastructure Service Management.
- Additional Skills:
- Strong analytical skills with the ability to correlate information from various sources.
- Excellent communication and interpersonal skills.
- Experience in service operations and management.
- Self-confident, results-oriented, persuasive, and influential.
- Strong management of performance and a drive for continuous improvement.
- Ability to organize IT services and products into differentiated offerings with clear cost transparency.
- Bachelor's degree in Computer Science or related field preferred.
- 3+ years of experience with the ServiceNow IT Service Management tool preferred.
- 4+ years of experience as a process owner preferred.
- Proficient in rolling out methodologies, processes, standards, and policies.
- Minimum of ITIL foundation certification; advanced ITIL certifications desired.
- Proven track record of leading successful change across functional and organizational boundaries.
- Certification in ITIL (V3) / ITIL Intermediate is preferred.
Skills Required
Itil
Service Management Lead
Posted today
Job Viewed
Job Description
Company Description
Technicolor Creative Studios is a creative technology company driven by one purpose: The realization of ambitious and extraordinary ideas. We inspire creative companies across the world to produce their most iconic work. Our award-winning teams of artists and technologists’ partner with the creative community across film, television, animation, gaming, brand experience and advertising to bring the universal art of storytelling to audiences everywhere.
No idea is too ambitious for us to create to an incredibly high standard. Technicolor Creative Studios provides World Class production expertise in Film, Episodic, Gaming, Advertising and Experiential Marketing
Job Description
Qualifications
Familiar with high level procurement process and ability managing RFIRFP processes for new suppliers.