861 IT Service Transition jobs in India

• Continuously enhance and refine the Operational Readiness (OR) Framework and Methodology to drive ongoing improvement and embed an Information Technology (IT) OR mindset across all activities.
• Ensure the scope of Operational Readiness aligns with the organization's strategic direction.
• Strengthen and streamline IT Change Management processes to support robust and efficient governance.
• Foster improved relationships with key business stakeholders by providing timely and relevant information, ensuring strong and collaborative partnerships.

• Proactively identify and address risks related to Operational Readiness.
• Monitor and track the delivery of operational requirements ahead of go-live dates.
• Facilitate meetings to define operational handover requirements for system initiatives, incorporating input from technology teams.
• Prepare and distribute weekly Operational Readiness status reports for ongoing projects.
• Escalate projects that fail to meet readiness criteria, including recommendations to delay production releases when necessary.
• Define and implement measurable critical success factors for Operational Readiness execution.
• Oversee the tools and processes supporting Operational Readiness activities.
• Provide stakeholders with guidance on change management policies and procedures.
• Review and assess IT changes across platforms to identify and mitigate potential impacts.
• Collaborate with change owners to manage enterprise application changes while maintaining service levels.
• Ensure all Requests for Change are thoroughly tested, documented, resourced, and scheduled appropriately.
• Escalate changes that do not meet readiness standards, with recommendations to halt production releases when required.
• Develop and maintain a comprehensive Forward Schedule of Change calendar.
• Facilitate and, when necessary, chair IT Change Advisory Board (CAB) meetings.
• Define key metrics and deliver regular performance and status reports.

• Comply with all MUFG Retirement Solutions standards, policies, and procedures.
• Ensure all changes adhere to established IT change management processes.

• Overall 12+ years of proven experience in project and systems implementation, including more than 8 years specializing in IT Service Transition and Change Control.
• Deep understanding and hands-on experience with Operational Readiness requirements, including the management, coordination, monitoring, and reporting of readiness activities.
• Strong expertise in technical Change Management practices, with a demonstrated track record of executing governance and leading Change Advisory Board (CAB) processes.
• Recognized for planning and organizing effective, efficient IT service delivery aligned with business goals.
• ITIL qualifications required:
• ITIL Foundation Certificate
• ITIL Service Transition Certificate
• ITIL Release Control & Validation
• ITIL Operational Support & Analysis

• Excellent interpersonal, communication, and facilitation skills, fostering collaboration and mutual understanding across diverse teams.
• Proficient in governing changes through the Change Advisory Board (CAB) and skilled in chairing change meetings with professionalism and clarity.
• Applies a practical, solution-oriented approach to problem-solving, addressing challenges with efficiency and insight.
• Demonstrates exceptional interpersonal and communication abilities, effectively navigating situations involving differing perspectives on completeness and next steps.
• Exhibits a strong sense of accountability and ownership for all IT changes implemented within the organization.

• Continuously enhance and refine the Operational Readiness (OR) Framework and Methodology to drive ongoing improvement and embed an Information Technology (IT) OR mindset across all activities.
• Ensure the scope of Operational Readiness aligns with the organization's strategic direction.
• Strengthen and streamline IT Change Management processes to support robust and efficient governance.
• Foster improved relationships with key business stakeholders by providing timely and relevant information, ensuring strong and collaborative partnerships.

• Proactively identify and address risks related to Operational Readiness.
• Monitor and track the delivery of operational requirements ahead of go-live dates.
• Facilitate meetings to define operational handover requirements for system initiatives, incorporating input from technology teams.
• Prepare and distribute weekly Operational Readiness status reports for ongoing projects.
• Escalate projects that fail to meet readiness criteria, including recommendations to delay production releases when necessary.
• Define and implement measurable critical success factors for Operational Readiness execution.
• Oversee the tools and processes supporting Operational Readiness activities.
• Provide stakeholders with guidance on change management policies and procedures.
• Review and assess IT changes across platforms to identify and mitigate potential impacts.
• Collaborate with change owners to manage enterprise application changes while maintaining service levels.
• Ensure all Requests for Change are thoroughly tested, documented, resourced, and scheduled appropriately.
• Escalate changes that do not meet readiness standards, with recommendations to halt production releases when required.
• Develop and maintain a comprehensive Forward Schedule of Change calendar.
• Facilitate and, when necessary, chair IT Change Advisory Board (CAB) meetings.
• Define key metrics and deliver regular performance and status reports.

• Comply with all MUFG Retirement Solutions standards, policies, and procedures.
• Ensure all changes adhere to established IT change management processes.

• Overall 12+ years of proven experience in project and systems implementation, including more than 8 years specializing in IT Service Transition and Change Control.
• Deep understanding and hands-on experience with Operational Readiness requirements, including the management, coordination, monitoring, and reporting of readiness activities.
• Strong expertise in technical Change Management practices, with a demonstrated track record of executing governance and leading Change Advisory Board (CAB) processes.
• Recognized for planning and organizing effective, efficient IT service delivery aligned with business goals.
• ITIL qualifications required:
• ITIL Foundation Certificate
• ITIL Service Transition Certificate
• ITIL Release Control & Validation
• ITIL Operational Support & Analysis

• Excellent interpersonal, communication, and facilitation skills, fostering collaboration and mutual understanding across diverse teams.
• Proficient in governing changes through the Change Advisory Board (CAB) and skilled in chairing change meetings with professionalism and clarity.
• Applies a practical, solution-oriented approach to problem-solving, addressing challenges with efficiency and insight.
• Demonstrates exceptional interpersonal and communication abilities, effectively navigating situations involving differing perspectives on completeness and next steps.
• Exhibits a strong sense of accountability and ownership for all IT changes implemented within the organization.

• Continuously enhance and refine the Operational Readiness (OR) Framework and Methodology to drive ongoing improvement and embed an Information Technology (IT) OR mindset across all activities.
• Ensure the scope of Operational Readiness aligns with the organization's strategic direction.
• Strengthen and streamline IT Change Management processes to support robust and efficient governance.
• Foster improved relationships with key business stakeholders by providing timely and relevant information, ensuring strong and collaborative partnerships.

• Proactively identify and address risks related to Operational Readiness.
• Monitor and track the delivery of operational requirements ahead of go-live dates.
• Facilitate meetings to define operational handover requirements for system initiatives, incorporating input from technology teams.
• Prepare and distribute weekly Operational Readiness status reports for ongoing projects.
• Escalate projects that fail to meet readiness criteria, including recommendations to delay production releases when necessary.
• Define and implement measurable critical success factors for Operational Readiness execution.
• Oversee the tools and processes supporting Operational Readiness activities.
• Provide stakeholders with guidance on change management policies and procedures.
• Review and assess IT changes across platforms to identify and mitigate potential impacts.
• Collaborate with change owners to manage enterprise application changes while maintaining service levels.
• Ensure all Requests for Change are thoroughly tested, documented, resourced, and scheduled appropriately.
• Escalate changes that do not meet readiness standards, with recommendations to halt production releases when required.
• Develop and maintain a comprehensive Forward Schedule of Change calendar.
• Facilitate and, when necessary, chair IT Change Advisory Board (CAB) meetings.
• Define key metrics and deliver regular performance and status reports.

• Comply with all MUFG Retirement Solutions standards, policies, and procedures.
• Ensure all changes adhere to established IT change management processes.

• Overall 12+ years of proven experience in project and systems implementation, including more than 8 years specializing in IT Service Transition and Change Control.
• Deep understanding and hands-on experience with Operational Readiness requirements, including the management, coordination, monitoring, and reporting of readiness activities.
• Strong expertise in technical Change Management practices, with a demonstrated track record of executing governance and leading Change Advisory Board (CAB) processes.
• Recognized for planning and organizing effective, efficient IT service delivery aligned with business goals.
• ITIL qualifications required:
• ITIL Foundation Certificate
• ITIL Service Transition Certificate
• ITIL Release Control & Validation
• ITIL Operational Support & Analysis

• Excellent interpersonal, communication, and facilitation skills, fostering collaboration and mutual understanding across diverse teams.
• Proficient in governing changes through the Change Advisory Board (CAB) and skilled in chairing change meetings with professionalism and clarity.
• Applies a practical, solution-oriented approach to problem-solving, addressing challenges with efficiency and insight.
• Demonstrates exceptional interpersonal and communication abilities, effectively navigating situations involving differing perspectives on completeness and next steps.
• Exhibits a strong sense of accountability and ownership for all IT changes implemented within the organization.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

What you'll be doing

Key Responsibilities:

Knowledge and Attributes:

Academic Qualifications and Certifications:

Required Experience:

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

The Service Transition Analyst, being a Service Management professional in India, is responsible for working along with project teams and providing consultation around the transition of new or modified IT services into the live environment. This role ensures that all projects adhere to Service Transition process and that service changes are effectively managed, documented, and handed over to the operations team with minimal disruption to business operations. The Service Transition Analyst will work closely with project teams, service owners, and other stakeholders to ensure a smooth and successful transition process.

As the business continues to develop, the Service Transition Analyst – Service Management will be an integral part of the team in India.

Stability & reliability in our Technology services supported by mature processes and clearly outlined compliance & governance frameworks will lead to reinforced business trust and establish Enterprise Technology Service & Integration Management as the heartbeat of Technology Service Provision, delivering End to End Service Management & Support and maintaining a SIAM (Service Integration & Management) multiple supplier model.

The Service Transition Analyst – Service Management will play a significant role in the delivery of (but would contribute to all Service disciplines):

The role holder must have experience of working with and providing recommendations to business stakeholders with the ability to demonstrate and enhance through living the values a culture of continuous service improvement underpinned by measures that deliver actionable insight and improvement taking account of the business perspective.

The role holder will be expected to be proactive, forward thinking working in an influential and collaborative manner right across the M&G organisation.

Purpose statements:

Knowledge Statements

Experience Statements

Qualifications:

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

Responsible for actioning tasks to make a given service ready to be supported operationally.

Qualifications

EXPERIENCE

Educational Background

Qualifications

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.