216 IT Services jobs in Pallavaram

JOB PURPOSE
Role Summary:
Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.

ROLE DESCRIPTION
Key Responsibilities:
Customer Engagement & Requirement Gathering
Engage with enterprise customers to understand their infrastructure, cloud, and managed services requirements.
Conduct discovery workshops and translate business needs into technical and service solutions.
Solution Design & Proposal Support
Design managed services solutions covering infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks .
Prepare solution proposals, SOWs, RFP/RFI responses, and presentations in collaboration with solution architects and delivery teams.
Map customer requirements to service catalog offerings , tailoring SLAs, KPIs, and pricing models.
Pre-Sales Collaboration
Partner with sales teams to position Managed Services offerings to enterprise and government clients.
Conduct demos, PoCs, and presentations showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.).
Work closely with OEMs/partners to integrate their capabilities into L&T’s service portfolio.
Commercials & Pricing
Work with finance and delivery teams to develop cost models, pricing structures, and business cases for managed services deals.
Support negotiation with customers by highlighting value differentiation, compliance, and ROI.
Governance & Handover
Ensure smooth handover from pre-sales to delivery teams with well-defined transition plans.
Provide inputs into service portfolio improvements based on market and customer feedback.

Experience & Educational Requirements
Qualifications and Experience
EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)
BE/B-Tech or equivalent with Computer Science or Electronics & Communication
RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)
10–15 years of overall IT experience with at least 5+ years in solution architecture for managed services.
Experience in designing managed services for multi-cloud and hybrid environments.
Certification(s) preferred:
ITIL Intermediate/Expert
Cloud Solution Architect
TOGAF or equivalent architecture framework
ISO 2000/27001 awareness
Strong track record of customer-facing solution presentations and winning managed services deals.

Key Skills & Competencies
Strong knowledge of cloud platforms and data center technologies.
Hands-on expertise with ITSM frameworks (ITIL, ISO 2000) and service delivery models.
Familiarity with AIOps, observability, automation, FinOps, DevSecOps.
Understanding of security & compliance frameworks relevant to regulated industries.
Strong financial acumen: pricing models, TCO/ROI analysis, managed services cost structures.
Excellent presentation, communication, and stakeholder management skills.
Ability to balance technical depth with business outcome focus.

JOB PURPOSE
Role Summary:
Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.

ROLE DESCRIPTION
Key Responsibilities:
Customer Engagement & Requirement Gathering
Engage with enterprise customers to understand their infrastructure, cloud, and managed services requirements.
Conduct discovery workshops and translate business needs into technical and service solutions.
Solution Design & Proposal Support
Design managed services solutions covering infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks.
Prepare solution proposals, SOWs, RFP/RFI responses, and presentations in collaboration with solution architects and delivery teams.
Map customer requirements to service catalog offerings , tailoring SLAs, KPIs, and pricing models.
Pre-Sales Collaboration
Partner with sales teams to position Managed Services offerings to enterprise and government clients.
Conduct demos, Po Cs, and presentations showcasing service capabilities (monitoring, automation, AIOps, Fin Ops, SOC, etc.).
Work closely with OEMs/partners to integrate their capabilities into L&T’s service portfolio.
Commercials & Pricing
Work with finance and delivery teams to develop cost models, pricing structures, and business cases for managed services deals.
Support negotiation with customers by highlighting value differentiation, compliance, and ROI.
Governance & Handover
Ensure smooth handover from pre-sales to delivery teams with well-defined transition plans.
Provide inputs into service portfolio improvements based on market and customer feedback.

Experience & Educational Requirements
Qualifications and Experience
EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)
BE/B-Tech or equivalent with Computer Science or Electronics & Communication
RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)
10–15 years of overall IT experience with at least 5+ years in solution architecture for managed services.
Experience in designing managed services for multi-cloud and hybrid environments.
Certification(s) preferred:
ITIL Intermediate/Expert
Cloud Solution Architect
TOGAF or equivalent architecture framework
ISO 2000/27001 awareness
Strong track record of customer-facing solution presentations and winning managed services deals.

Key Skills & Competencies
Strong knowledge of cloud platforms and data center technologies.
Hands-on expertise with ITSM frameworks (ITIL, ISO 2000) and service delivery models.
Familiarity with AIOps, observability, automation, Fin Ops, Dev Sec Ops.
Understanding of security & compliance frameworks relevant to regulated industries.
Strong financial acumen: pricing models, TCO/ROI analysis, managed services cost structures.
Excellent presentation, communication, and stakeholder management skills.
Ability to balance technical depth with business outcome focus.

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
The Managed Services Oracle Cloud Technical Manager will contribute to the delivery of managed services for our Oracle Cloud clients. This position requires providing support to the managed services team, addressing client concerns, and ensuring the delivery of exceptional quality service. The ideal candidate should possess a strong understanding of Oracle Fusion Cloud technical aspects and Oracle Cloud HCM/ERP, demonstrate strong problem-solving abilities, and exhibit a commitment to customer satisfaction
Proven expertise and hands-on experience in incidents and service requests, including configuration changes and enhancements.
+ 6 to 9 years of strong expertise in Fast Formulas for Payroll, Time and Labor, Absence, Compensation, and Benefits along with Oracle HCM/FSCM modules.
+ Strong expertise in technical components like BIP/OTBI Reports, Integrations, HCM Extracts, and Data Loaders.
+ In-depth understanding of Fusion HCM Architecture.
+ Proficiency in SQL and PL/SQL for querying and manipulating data in Oracle databases
+ Hands on technical experience on Fin and SCM modules
Candidates who have expertise in below skills will have an added advantage. (Good to have Skills)
+ Oracle Integration Cloud (OIC)
+ Visual Builder (Redwood pages)
+ Oracle Cloud Infrastructure (OCI)
+ Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
+ Provide support to the Oracle-managed services team, including troubleshooting and problem resolution.
+ Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
+ Monitor service performance metrics and assist in implementing strategies for continuous improvement.
+ Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
+ Stay up to date with the latest Oracle updates and industry trends to provide informed support to clients.
+ Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
+ Prepare and present regular reports on service performance and client satisfaction with senior team members.
+ Bachelor's degree in information technology, Business Administration, or a related field.
+ Good knowledge of Oracle ERP/HCM or ERP modules and functionalities, with at least one certification
+ Strong problem-solving and analytical skills.
+ Excellent communication and interpersonal skills.
+ Ability to work collaboratively in a team environment.
+ Strong organizational and time management skills.
+ A customer-focused mindset with a commitment to delivering high-quality service.
+ Knowledge of ITIL or other service management frameworks.
**Position Level**
Senior Associate
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an entry-level role focused on maintaining our clients' firewall infrastructures. Your main objective will be to ensure our Service Level Agreements (SLAs) are met with zero missed conditions. You'll be front-line support, handling standard and low-complexity incidents and service requests, as well as contributing to project work when needed.
Daily, you'll monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur. You'll provide telephonic, ITSM ticket or chat support to clients, ensuring efficient and comprehensive resolutions of incidents and requests. By scheduling maintenance activities like patching and configuration changes, you contribute to a proactive approach in managing and optimizing workflows.
You'll follow necessary handover procedures for shift changes to ensure service continuity and update existing knowledge articles-or create new ones. A key part of your role will be identifying opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements. You may also be involved in implementing and delivering disaster recovery functions and tests.
**To thrive in this role, you need to have:**
+ Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization.
+ Working knowledge of ITIL processes.
+ Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting.
+ Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's.
+ Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's.
+ Good understanding of using ITSM tools.
+ Ability to communicate and work across different cultures and social groups.
+ Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed.
+ Positive outlook and ability to perform well under pressure.
+ Eagerness to work diligently and extend hours when necessary.
+ Client-centric approach, always putting clients at the forefront of interactions.
+ Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an entry-level role focused on maintaining our clients' firewall infrastructures. Your main objective will be to ensure our Service Level Agreements (SLAs) are met with zero missed conditions. You'll be front-line support, handling standard and low-complexity incidents and service requests, as well as contributing to project work when needed.
Daily, you'll monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur. You'll provide telephonic, ITSM ticket or chat support to clients, ensuring efficient and comprehensive resolutions of incidents and requests. By scheduling maintenance activities like patching and configuration changes, you contribute to a proactive approach in managing and optimizing workflows.
You'll follow necessary handover procedures for shift changes to ensure service continuity and update existing knowledge articles-or create new ones. A key part of your role will be identifying opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements. You may also be involved in implementing and delivering disaster recovery functions and tests.
**To thrive in this role, you need to have:**
+ Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization.
+ Working knowledge of ITIL processes.
+ Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting.
+ Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's.
+ Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's.
+ Good understanding of using ITSM tools.
+ Ability to communicate and work across different cultures and social groups.
+ Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed.
+ Positive outlook and ability to perform well under pressure.
+ Eagerness to work diligently and extend hours when necessary.
+ Client-centric approach, always putting clients at the forefront of interactions.
+ Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.
Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems.
You will work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration. Your day may include updating existing knowledge articles or creating new ones, seeking opportunities for work optimization, and supporting project work as needed. Additionally, you will contribute to disaster recovery functions and tests, ensuring our clients' DATA is safe and sound.
Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do.
**To thrive in this role, you need to have:**
+ Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization.
+ Basic knowledge of management agents, redundancy concepts, and ITIL processes.
+ Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's.
+ Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's.
+ Good understanding of using ITSM tools.
+ Skill in planning activities and projects in advance and adapting to changing circumstances.
+ A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey.
+ Ability to communicate and work across different cultures and social groups.
+ Proficiency in active listening techniques and refraining from interrupting.
+ A positive outlook at work, even in pressurized environments.
+ Willingness to work hard and put in longer hours when necessary.
+ A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .