5,768 IT Services jobs in India

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Manager, Technical Services is a management role, responsible for providing a service to clients ensuring that their IT infrastructure and systems remain operational through coordinating the proactive identification and resolution of technical incidents and problems that will restore service to clients.
This role ensures zero missed service level agreement conditions and the achievement of client satisfaction through assisting with the planning, building and supporting of technology solutions.
The Manager, Technical Services focuses on ensuring all lines of support for complex incidents, requests, events and/or problems through the effective management and leadership of a team of Engineers and/or Specialists.
This role works closely with a variety of cross functions teams to ensure the highest level of client satisfaction and the successful continuance of business operations within the organization, operating within one or more lines of business.
This is a people management role responsible for providing guidance, mentorship, and fostering a collaborative and high-performing work environment.
**Key responsibilities:**
+ May contribute to strategy development and manages the implementation of strategy to achieve revenue and expense targets.
+ Collaborates with internal stakeholders to set the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients.
+ Manages and coordinates initiatives to solve client problems.
+ Assists with complaint handling or any major incidents that require intervention and ensures the prompt resolution of these incidents.
+ Ensures that assigned infrastructure at the client site is configured, installed, tested and operational.
+ Ensures the identification and development of a feedback; complaints and problem-solving procedure for clients to use thereby ensuring proactive incident management at client sites.
+ Takes full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence.
+ Manages resource capacity to achieve service level agreements.
+ Participates in client reviews to proactively manage client service level requirements and fulfilment.
+ Provides information for the operational plan and works with internal stakeholders to execute the strategy.
+ Provides business advice and technical consultation to clients when required.
**To thrive in this role, you need to have:**
+ Advanced business and commercial orientation and with a supporting interest in technology.
+ Advanced knowledge of technical services, IT service management, and related technologies.
+ Ability to stay up to date with industry trends, emerging technologies, and best practices.
+ Advanced knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices.
+ Advanced understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.
+ Excellent client-facing and communication skills, with the ability to build and maintain strong client relationships.
+ Advanced management qualities, including the ability to inspire and mentor a team.
+ Ability to facilitate presentation of technical and complex matters to a diverse audience.
+ Ability to analyze data and produce reports on issues and recommend resolutions.
+ Ability to multi-task, set priorities and meet deadlines.
+ Advanced knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable.
+ Ability to work collaboratively with cross-functional teams and stakeholders.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Business or Information Technology or related field.
+ Master's degree or equivalent in Information Technology or Business Administration preferred.
+ ITIL certification is desirable.
**Required experience:**
+ Advanced level of relevant experience in similar role within a related global technology environment.
+ Advanced previous experience operationally managing a technical team.
+ Advanced level of experience dealing with clients and managing service levels.
+ Advanced stakeholder engagement experience at all levels in the organization.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
MongoDB Technical Services Engineering Team uses their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems like:
+ Consulting on application or schema design
+ Optimizing performance and solving scalability issues
+ Resolving production outages
+ Designing and reviewing operational procedures like business continuity plans
+ Explaining the internals of MongoDB
We need an experienced team lead who is able to mentor, train and coach a diverse crew in Gurugram/Bengaluru. You will be expected to ensure caseload is addressed accurately, quickly and professionally while maintaining focus on customers' success. You will also collaborate with Customer Success Management, Solutions Architects and other internal stakeholders on high profile customers as we migrate and support business-critical applications.
The Technical Services Team Lead will report into the regional manager and will be primarily supervising the core TSEs in the Gurugram location.
**If You're Passionate About The Opportunity To**
+ Manage a fast growing team of engineers focused on troubleshooting production systems
+ Champion customer's needs and contribute to the evolution of our Developer Data Platform
**Responsibilities**
+ Drive customer success by guiding the team to solve fascinating technical problems, all the way from design through to production operations. This includes managing their team's workflow, assisting on hands-on customer issues and managing both internal and external escalations
+ Work in conjunction with the team Manager, assuming day-to-day operational responsibilities for the team. This includes tasks such as hiring, training, mentoring, meetings and performance evaluations
+ Contribute to internal technical projects which can include software development, benchmarking, building documentation and training guides and providing oversight on other engineers' project work
+ Ensure we are investing the right resources, addressing the right problems and scaling the organization properly to fuel our hyper-growth. This means you'll also be expected to drive monthly and quarterly pain and bug reports to Engineering, improve operational workflows with internal teams at MongoDB, coordinate regional trainings, summits and conferences as well as focus on how we address market demand for our product and services more broadly
**Requirements**
+ 2+ years of prior experience leading teams either directly or indirectly
+ Patience, empathy and a genuine desire to help others
+ Strong background in one or more of the following (ideally with some experience in the rest)
+ Software development/design
+ Systems Administration, Linux preferred
+ Database administration
+ Performance tuning and benchmarking
+ Providing technical support to internal and/or external customers
+ Configuration and usage of common cloud providers (AWS, GCP, Azure)
+ Networking knowledge, including firewalls and load balancers
+ ~10 years of Experience managing large-scale databases (RDBMS or NoSQL or both)
+ Excellent communication skills, both written and verbal
+ The ability to think on your feet, remain calm under pressure and find solutions to challenges in real-time
+ Strong diagnostic/troubleshooting process with significant experience troubleshooting end-to-end technical issues in production environments
Nice to have
+ Experience using or managing MongoDB
+ Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, Javascript
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB ( , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Requisition ID

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.
We are looking to speak to candidates who are based in Bangalore for our hybrid working model.
**Cool things you'll do**
You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
This role specifically follows a weekend support model (Sunday to Thursday, with Friday and Saturday as the week-off) and requires adherence to EMEA Hours (2pm to 10pm IST). If you're passionate about being a Technical Services Engineer - Core and are open to flexible, weekend-oriented scheduling, we encourage you to apply!
**As an ideal candidate, you will have**
We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. Our ideal TSE candidate should also have:
+ 5+ years of relevant experience
+ Strong technical experience in one (or more) of the following areas
+ Systems administration
+ Scalable and Highly available distributed systems
+ Network Administration
+ Database architecture and administration
+ Application Architecture
+ Data architecture and design
+ Performance tuning and benchmarking
+ A B.Tech / B.S. or equivalent work experience
**Nice to have**
+ Basic understanding of AI, including ML, LLMs, and RAG principles.
+ Experience on one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
It's crucial for every candidate that they can check off all of these boxes
+ Excellent communication skills, both written and verbal
+ Genuine desire to help people
+ Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
+ Ability to think on your feet, remain calm under pressure and solve problems in real-time
+ Desire and ability to rapidly learn a wide variety of new technical skills
+ Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
**Success Measures**
+ **In 3 months** , you'll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
+ **In 6 months** , you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam.
+ **In 12 months** , you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB ( , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Requisition ID

Job Summary

The Technical Service Manager will provide comprehensive technical support across Coating, Packaging, Carpet, and Adhesive segments within the Polymer business. The hired incumbent will drive customer solutions, support sales, and guide product development by bridging market needs with internal functions, including R&D, production, and regulatory affairs.

Key Responsibilities

• Deliver technical services and formulation support for targeted segments
• Develop and adapt formulations for local market requirements
• Conduct technical training for customers, distributors, and internal teams
• Perform competitive analysis and recommend strategies
• Ensure compliance with statutory and internal standards
• Manage lab operations efficiently and uphold EHS and ISO requirements
• Support customer complaint resolution and application troubleshooting
• Maintain lab equipment, calibrate instruments, and document results
• Participate in field trials and on-site customer visits as needed
• Contribute to technical papers, exhibitions, and industry seminars

Job Requirements

• MSc or Bachelor of Engineering or Master's of Engineering in Chemistry preferred
• At least 8 years of formulation experience in Polymer dispersions/coatings with at least 2 years in a supervisory/people leadership role
• Sound understanding of polymer science and standard test methods
• Strong customer focus with the ability to provide prompt, practical solutions
• Deep knowledge of core markets, competitors, and emulsion polymer technology

Job Summary

The Technical Service Manager will provide comprehensive technical support across Coating, Packaging, Carpet, and Adhesive segments within the Polymer business. The hired incumbent will drive customer solutions, support sales, and guide product development by bridging market needs with internal functions, including R&D, production, and regulatory affairs.

Key Responsibilities

• Deliver technical services and formulation support for targeted segments
• Develop and adapt formulations for local market requirements
• Conduct technical training for customers, distributors, and internal teams
• Perform competitive analysis and recommend strategies
• Ensure compliance with statutory and internal standards
• Manage lab operations efficiently and uphold EHS and ISO requirements
• Support customer complaint resolution and application troubleshooting
• Maintain lab equipment, calibrate instruments, and document results
• Participate in field trials and on-site customer visits as needed
• Contribute to technical papers, exhibitions, and industry seminars

Job Requirements

• MSc or Bachelor of Engineering or Master's of Engineering in Chemistry preferred
• At least 8 years of formulation experience in Polymer dispersions/coatings with at least 2 years in a supervisory/people leadership role
• Sound understanding of polymer science and standard test methods
• Strong customer focus with the ability to provide prompt, practical solutions
• Deep knowledge of core markets, competitors, and emulsion polymer technology

About Sonepar

Sonepar is an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions and related services. Through a dense network of 100 brands spanning 40 countries, the Group has an ambitious transformation agenda to become the first global B-to-B electrical distributor to provide a fully digitalized and synchronized omnichannel experience to all customers. Drawing on the skill and passion of its 45,000 associates, Sonepar had sales of €23 billion in 2020. Sonepar makes its customers’ lives easier, over the counter, visiting customers, by phone or online, – however we’re needed. Sonepar’s ambition is to become “La Référence” - the standard-setter for all its stakeholders.

Core Responsibilities

Visiting On-site customers, understanding & execution of automation application.

Must have Knowledge of Ladder Logic; PLC; HMI; VFD; Stand Alone Servo.

Experience on Motion product will be an advantage.

Open to travel frequently.

Experience on Visual Basic Language will also be considered as an advantage.

Measurable Deliverables

Qualifications

B.Tech/Diploma in ECE/IC/EEE

Experience

Upto 2-4 years of relevant work experience

Technical Skills

Sound computer skills – MS Office, Internet, e mail etc.

PLC

VVF Drive

DCS

Soft Starter

HMI /SCADA

Motion Application

Location  : Gurgaon

We are interested in knowing you more. Start an exciting new career and enjoy many employee benefits by applying online. Sonepar HQ is thankful for your interest in joining the team, only individuals selected for interview will be contacted.

More information on Sonepar:

Website:

Twitter:

Check out Sonepar on Facebook!

To apply, you must use a computer and one of the following browsers: Safari, Chrome, Mozilla Firefox or even EDGE.

- Empanelment and Specification inclusion of product in Govt Organisation, PMC and Design Architects- Relationship building with Govt Organisation, PMC and Design Architects
- To create Project Prospect bandwidth/Pipeline for various Infrastructure and Building projects for Specification Empanelment of products.
- Identifying prospective clients, mapping their requirements and conducting technical presentations for new customer acquisitions.
- Identify new business opportunities: Segment of Construction, Product Gaps, and New Influencers for product penetration.
- Promotion and inclusion of blended cement in key projects
- To create opportunities for High contribution product in Key projects.
- Provide solution to customer by fine in mix design
- Conducting mix-design trials for product approval across prospective customers and projects
- Product approvals at major project sites through trials at site and at third party labs
- Resolution and retention of customers through optimization of concrete trials
- Resolution of quality complaints

JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Manager, Technical Services is a management role, responsible for providing a service to clients ensuring that their IT infrastructure and systems remain operational through coordinating the proactive identification and resolution of technical incidents and problems that will restore service to clients.

This role ensures zero missed service level agreement conditions and the achievement of client satisfaction through assisting with the planning, building and supporting of technology solutions.

The Manager, Technical Services focuses on ensuring all lines of support for complex incidents, requests, events and/or problems through the effective management and leadership of a team of Engineers and/or Specialists.

This role works closely with a variety of cross functions teams to ensure the highest level of client satisfaction and the successful continuance of business operations within the organization, operating within one or more lines of business.

This is a people management role responsible for providing guidance, mentorship, and fostering a collaborative and high-performing work environment.Key responsibilities:

May contribute to strategy development and manages the implementation of strategy to achieve revenue and expense targets.

Collaborates with internal stakeholders to set the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients.

Manages and coordinates initiatives to solve client problems.

Assists with complaint handling or any major incidents that require intervention and ensures the prompt resolution of these incidents.

Ensures that assigned infrastructure at the client site is configured, installed, tested and operational.

Ensures the identification and development of a feedback; complaints and problem-solving procedure for clients to use thereby ensuring proactive incident management at client sites.

Takes full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence.

Manages resource capacity to achieve service level agreements.

Participates in client reviews to proactively manage client service level requirements and fulfilment.

Provides information for the operational plan and works with internal stakeholders to execute the strategy.

Provides business advice and technical consultation to clients when required.

To thrive in this role, you need to have:

Advanced business and commercial orientation and with a supporting interest in technology.

Advanced knowledge of technical services, IT service management, and related technologies.

Ability to stay up to date with industry trends, emerging technologies, and best practices.

Advanced knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices.

Advanced understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.

Excellent client-facing and communication skills, with the ability to build and maintain strong client relationships.

Advanced management qualities, including the ability to inspire and mentor a team.

Ability to facilitate presentation of technical and complex matters to a diverse audience.

Ability to analyze data and produce reports on issues and recommend resolutions.

Ability to multi-task, set priorities and meet deadlines.

Advanced knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable.

Ability to work collaboratively with cross-functional teams and stakeholders.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Business or Information Technology or related field.

Master’s degree or equivalent in Information Technology or Business Administration preferred.

ITIL certification is desirable.

Required experience:

Advanced level of relevant experience in similar role within a related global technology environment.

Advanced previous experience operationally managing a technical team.

Advanced level of experience dealing with clients and managing service levels.

Advanced stakeholder engagement experience at all levels in the organization.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

MongoDB Technical Services Engineering Team uses their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems like:

Consulting on application or schema design

Optimizing performance and solving scalability issues

Resolving production outages

Designing and reviewing operational procedures like business continuity plans

Explaining the internals of MongoDB

We need an experienced team lead who is able to mentor, train and coach a diverse crew in Gurugram/Bengaluru. You will be expected to ensure caseload is addressed accurately, quickly and professionally while maintaining focus on customers’ success. You will also collaborate with Customer Success Management, Solutions Architects and other internal stakeholders on high profile customers as we migrate and support business-critical applications.

The Technical Services Team Lead will report into the regional manager and will be primarily supervising the core TSEs in the Gurugram location.

If You’re Passionate About The Opportunity To

Manage a fast growing team of engineers focused on troubleshooting production systems

Champion customer’s needs and contribute to the evolution of our Developer Data Platform

Responsibilities

Drive customer success by guiding the team to solve fascinating technical problems, all the way from design through to production operations. This includes managing their team’s workflow, assisting on hands-on customer issues and managing both internal and external escalations

Work in conjunction with the team Manager, assuming day-to-day operational responsibilities for the team. This includes tasks such as hiring, training, mentoring, meetings and performance evaluations

Contribute to internal technical projects which can include software development, benchmarking, building documentation and training guides and providing oversight on other engineers’ project work

Ensure we are investing the right resources, addressing the right problems and scaling the organization properly to fuel our hyper-growth. This means you’ll also be expected to drive monthly and quarterly pain and bug reports to Engineering, improve operational workflows with internal teams at MongoDB, coordinate regional trainings, summits and conferences as well as focus on how we address market demand for our product and services more broadly

Requirements

2+ years of prior experience leading teams either directly or indirectly

Patience, empathy and a genuine desire to help others

Strong background in one or more of the following (ideally with some experience in the rest)

Software development/design

Systems Administration, Linux preferred

Database administration

Performance tuning and benchmarking

Providing technical support to internal and/or external customers

Configuration and usage of common cloud providers (AWS, GCP, Azure)

Networking knowledge, including firewalls and load balancers

~10 years of Experience managing large-scale databases (RDBMS or NoSQL or both)

Excellent communication skills, both written and verbal

The ability to think on your feet, remain calm under pressure and find solutions to challenges in real-time

Strong diagnostic/troubleshooting process with significant experience troubleshooting end-to-end technical issues in production environments

Nice to have

Experience using or managing MongoDB

Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, Javascript