3,426 IT Supervisor jobs in India

Supervisor

Coimbatore, Tamil Nadu DPI India Pvt Ltd

Posted 16 days ago

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Job Description

full-time

Supervisor - LAND


Company Overview

DPI India Pvt Ltd, located in Coimbatore, is a distinguished player in the Coir Manufacturing industry With a workforce of 51-200 employees, the company prides itself on delivering quality solutions and innovation.


Job Overview

We are seeking a dedicated and experienced Supervisor to join DPI India Pvt Ltd. This full-time position is based in Vadasithur- (Coimbatore District), Taramangalam (Salem District). The Supervisor will oversee daily activities, Supplier Identification, Manage labours, Material Movement within the Land.


Qualifications and Skills .

  • Good at solving problems to quickly fix and manage work-related challenges.
  • Effective time management skills to prioritize tasks and meet deadlines.
  • Skilled at resolving conflicts to handle disagreements and keep a positive and peaceful workplace.
  • Skilled in Inward & Outward processes (Mandatory skill) for managing material movements.
  • Proficient in Manpower Management (Mandatory skill) to allocate and supervise workforce effectively.
  • Skilled in managing stock to keep inventory accurate and available.


Roles and Responsibilities

  • Manage daily work on the land to ensure everything runs smoothly.
  • Guide and support workers while supervising their tasks.
  • Handle incoming and outgoing materials to make the process efficient.
  • Organize and assign tasks to workers to meet production goals.
  • Keep accurate stock records and ensure enough inventory is available.
  • Spot problems and quickly find effective solutions.
  • Create and share regular reports on collections and stock.
  • Build a positive and productive workplace through good leadership.
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Supervisor- IBMS

Cochin, Kerala CBRE

Posted 2 days ago

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Job Description

Supervisor- IBMS
Job ID

Posted
06-Nov-2024
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Cochin - Kerala - India
**Roles and Responsibilities**
+ Review the daily trend reports and all alarms generated from the BMS of all sites.
+ Ensure that the BMS inventory is uploaded to AMS and all the complaints and inventory tracking happens through AMS.
+ Ensure all data points on the BMS are displaying properly (as per the Cognizant requirement) and are reported to the O&M in case of any failure.
+ Review the reports and alert the City E&M manager and the Facility Manager on the exceptions.
+ Check points which are overridden with temporary set point.
+ Report any deviation from the Cognizant workspace policy.
+ Verify operating schedules of equipment's based on building occupancy.
+ Bring any required changes to the attention of the City E&M manager and the Facility Manager Share the Daily exception report for facility with Admin.
+ Share the consolidated summary report with the Admin team on a daily basis.
+ **FAS & PAS** Review and record daily health checks and alarms generated from the systems of all sites.
**Key Deliverables:**
+ Consolidated daily Exception reporting
+ Weekly Equipment health check status and uptime reporting. Status of outstanding Exceptions
+ Monthly fire safety health check reporting & Uptime reporting. Status of outstanding Exceptions
+ Reports on BMS operation - Accuracy check, report and point availability.
+ Ensure PPM is done as per procedure by the OEM and certify after verification.
Qualifications - Degree / Diploma in Electrical/Mechanical instrumentation Engineering essential
O&M and Contract Administration experience of 3 years
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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BPO Supervisor

Chennai, Tamil Nadu NTT America, Inc.

Posted 1 day ago

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Job Description

**Position Overview** :
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA Services currently seeks a " **BPO SUPERVISOR** " to join our team in " **CHENNAI & COIMBATORE** ."
**Position General Duties:**
Supervisor to assist and drive Centene with Enrollment & Billing (EMB) Back Office activities for Medicaid LOB and drive the team from front.
**Role Responsibilities** :
+ In-depth knowledge and experience in the US healthcare (Non Voice) - Membership enrollment and billing.
+ Need to be a people centric supervisor who could articulate the employees challenge to the management and well as motivate the team towards desired project goals.
+ Monitor month performance of each associate and report the same with team members and providing a career path to each of the team members.
+ Monitor team production, SLA and KPI and ensure client deliverables are met as per the contract.
+ Keep the Standard operating procedure updated and establish due control mechanism.
+ Work with quality and business transformation team to identify, recommend and implement process improvement projects.
+ Monitoring and reporting team performance as needed set a right goal for all the team members.
+ Provide mentorship, coaching and training to the team on all process related updated.
+ Circulate productivity and quality dashboards at agreed periodic intervals to all relevant stakeholders.
+ Proven track record in managing processes, streamlining workflows and excellent people management skills.
+ Presenting the data and provide deep insights about the process to the clients as well as internal management
+ Calibrate with QA's to ensure process knowledge and variance are managed and under control.
+ Oversee data integrity of member enrollment records and remittance files transmitted from the state.
+ Provide timely, efficient support for the eligibility load process while coordinating with corporate IS department to resolve issues that arise during the process.
+ Provide research to correct errors in membership and Primary Care Physician data output within the provider information system.
**Required Skills** :
+ 8+ years of experience in US healthcare working with Enrollment and Billing process.
+ Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
+ University degree or equivalent that required 3+ years of formal studies.
+ Ability to work in a team environment.
+ Good logical thinking ability.
+ Good English Comprehension/written skills should have exposure to MS Office.
+ Good Communication Skills - Both Verbal and Written
+ Ability to interact with clients preferred.
**Required schedule availability for this position is Monday-Friday 6PM/4AM IST The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on wend's basis business requirement.
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BPO Supervisor

Chennai, Tamil Nadu NTT DATA North America

Posted 1 day ago

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Job Description

**Position Overview** :
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA Services currently seeks a " **BPO SUPERVISOR** " to join our team in " **CHENNAI & COIMBATORE** ."
**Position General Duties:**
Supervisor to assist and drive Centene with Enrollment & Billing (EMB) Back Office activities for Medicaid LOB and drive the team from front.
**Role Responsibilities** :
+ In-depth knowledge and experience in the US healthcare (Non Voice) - Membership enrollment and billing.
+ Need to be a people centric supervisor who could articulate the employees challenge to the management and well as motivate the team towards desired project goals.
+ Monitor month performance of each associate and report the same with team members and providing a career path to each of the team members.
+ Monitor team production, SLA and KPI and ensure client deliverables are met as per the contract.
+ Keep the Standard operating procedure updated and establish due control mechanism.
+ Work with quality and business transformation team to identify, recommend and implement process improvement projects.
+ Monitoring and reporting team performance as needed set a right goal for all the team members.
+ Provide mentorship, coaching and training to the team on all process related updated.
+ Circulate productivity and quality dashboards at agreed periodic intervals to all relevant stakeholders.
+ Proven track record in managing processes, streamlining workflows and excellent people management skills.
+ Presenting the data and provide deep insights about the process to the clients as well as internal management
+ Calibrate with QA's to ensure process knowledge and variance are managed and under control.
+ Oversee data integrity of member enrollment records and remittance files transmitted from the state.
+ Provide timely, efficient support for the eligibility load process while coordinating with corporate IS department to resolve issues that arise during the process.
+ Provide research to correct errors in membership and Primary Care Physician data output within the provider information system.
**Required Skills** :
+ 8+ years of experience in US healthcare working with Enrollment and Billing process.
+ Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
+ University degree or equivalent that required 3+ years of formal studies.
+ Ability to work in a team environment.
+ Good logical thinking ability.
+ Good English Comprehension/written skills should have exposure to MS Office.
+ Good Communication Skills - Both Verbal and Written
+ Ability to interact with clients preferred.
**Required schedule availability for this position is Monday-Friday 6PM/4AM IST The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on wend's basis business requirement.
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Training Supervisor

Hyderabad, Andhra Pradesh UnitedHealth Group

Posted 2 days ago

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Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Successful implementation and management of the training department
+ Training fresher, existing and experienced colleagues for all scope of work in backend business of RCM
+ Delivering training programs to employees using a variety of methods, including classroom instruction, e-learning and on-the-job training
+ Review training needs and performance monthly basis and perform focus group, conduct feedback and monitor progress of the batches till they become productive as 100%
+ Bottom quartile management
+ Plan and implement an effective training curriculum, content and automation
+ Collaborate with management to identify training needs (TNI/TNA) for all employees
+ Regular connects with ops, quality and training to enhance the training and identify the area of improvement
+ Maintaining up-to-date knowledge of best practices in training and development and making recommendations for changes to training programs as required
+ Be able to raise/track new hire process credentials
+ Be able to work on the accounts for the aligned process to have hands-on experience for better for experiential training
+ Learn new / existing business as end to end and prepare / modifier the training curriculum
+ Be able to align himself/herself with organization/ team / client culture and mission, vision and value
+ Be well equipped in handling in-person and virtual training
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ 8+ years of experience in the US healthcare industry with acute and ambulatory billing
+ 8+ years of experience in healthcare revenue cycle management services, with understanding on upstream and downstream
+ Worked as AR representative and effectively implemented the experiential learning in the new hire batches
+ Familiarity with insurance guidelines (Medicare, Medicaid, commercial payers) and their plans
+ In-depth knowledge of denial management and appeal writing for both administrative and clinical denials
+ Expertise in handling inpatient claims and understanding payment methodologies- DRG classifications, bundled payment models)
+ Comprehensive knowledge of UB04 claim form component, including proper inpatient coding, revenue codes, procedure codes, and regulatory requirement
+ In-depth knowledge of Acute and Ambulatory specialties with understanding of associated diagnosis, procedure and denials
+ Proficiency in understanding coding denials and code sets (ICD-10, CPT04, HCPCS) and understanding of medical record
+ Demonstrated ability to analyze AR claim as end to end and identify the root cause and faster resolution
+ Demonstrated ability to handle multiple geos- US/PR/PHL/IND
+ Proven solid analytical and problem-solving skills
+ Proven excellent communication and leadership abilities
**Preferred Qualification:**
+ Any certification in the field of coding and AR
+ Experiential knowledge of MS4/Cerner/Invision/EPIC/eFR will be added advantage
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
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Service Supervisor

Otis Elevator Company

Posted 2 days ago

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Job Description

**Date Posted:**

**Country:**
India
**Location:**
1st Floor (Part), H.No.6-2-30 / 1&2, S S Central, A.C. Guard Road, Lakidikapool, Hyderabad - , India
Instructions/Help Text:
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Apply today to join us and build what's next.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. 
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
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Supervisor-Spa

Goa, Goa Marriott

Posted 2 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Spa
**Location** The St. Regis Goa Resort, 438 1 34 Mobor, Goa, India, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.
Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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O2C Supervisor

Gurugram, Uttar Pradesh NTT DATA North America

Posted 2 days ago

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Job Description

AO - Business Operations Supervisor
The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization **Business Support Team** is responsible for overall contract setup and management support, account operations tracking, process compliance activities and client onboarding activities. The AO Operations Supervisor supports key processes for a portfolio of accounts reporting to the Operations Manager/Sr. Manager
**Job Responsibilities:** _The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity_
+ Resource who has strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash.
+ As part of daily production activities: -
+ Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities as and when required. This requires accurately understanding and interpreting supporting documents.
+ Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer
+ Constant reduction of unbilled items
+ Delivering upon the SLAs and KPIs of the team from production standpoint.
+ Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis.
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint.
+ Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations/escalations
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience / Exposure on with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ 10+ plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ 1+ years of Operations or Back-office Support Services experience is preferred
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
**Core Competencies**
+ Effective People Management skills with experience of independent team handling for at least 1-3 years.
+ Drive strong performance management within the team for achieving team targets, maintaining optimum production standards and driving efficiency within the team
+ Using Leadership skills and change management for advocacy of organisational objectives
+ Strong business acumen with ability to drive zero surprise operations and un-interrupted production.
+ Using innovation and initiative as tools for driving process improvements .
+ Driving a strong channel of communication for effective stakeholder management.
Location - Gurgaon/Bangalore
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Supervisor, WFM

Gurugram, Uttar Pradesh Concentrix

Posted 2 days ago

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Job Title:
Supervisor, WFM
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
**Role and Key Responsibilities:**
- Responsible for supporting, coaching, developing, and supervising a team of Real time associates and/or individual contributors within the Command Center environment.
- Responsible for ensuring that the organization's goals of cost control, labor utilization, and service level meets targets.
- Monitor a multitude of sites through various platforms, instituting timely and efficient communication to analyzing call volumes and trends, implementing appropriate strategies, verifying allocations, queue routing, overflow targets, media events, transcription campaigns etc.
- Manage labor utilization during low volume periods while maximizing revenue.
- Responsible for implementing BCP solutions and participating in business continuity and disaster recovery meetings.
- Partners with stakeholders on the development of service level agreement documents specific to the Command Center tasks and timelines.
- Collaborate with planning and scheduling for proactive decision making related to execution of command center tasks.
- Establish and maintain WFM real time (Intraday) processes that support the requirements for assigned program/client.
- Ensure development and consistent application of all Command Center related activities across a multi-center shared labor environment.
- Measure and trend individual program performance and leads the development of improvement plans as related to the program.
- Prepare various dashboards related to program/project performance and conduct review meetings with business stakeholders.
**Key skills & knowledge:**
- Bachelor's degree in related field from a college or university with two to four years of relevant experience preferred.
- Understanding of the financial impact of all decisions made within WFM.
- Solution driven and result oriented mindset.
- Strong communication skills, both written and verbal.
- Highly Proficient in Microsoft Office tools.
- Ready to work in a dynamic 24*7 environment handling international programs/clients.
- Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables.
- Self-starter, sense of urgency, and works well under pressure.
- Strong attention to detail.
- Highly professional and able to develop strong business partnerships.
- Hands on experience on any one or more WFM tools like IEX/eWFM/Avaya/Genesys is a must.
- Ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.
- Ability to mentor, coach and provide direction to team members.
- Ability to take initiative and ownership with focus on continuous improvement.
- Demonstrated ability to foster a customer service disposition and sense of professionalism for self and team.
- Solid understanding of the organization's business operations and industry. Demonstrated business acumen.
- Demonstrated ability to comprehend, analyze, and interpret.
Qualification : Graduate
Disclaimer:
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
IND Gurugram - RMZ Infinity, Plot No. 15, Phase IV, Udyog Vihar
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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O2C Supervisor

Gurugram, Uttar Pradesh NTT America, Inc.

Posted 2 days ago

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Job Description

AO - Business Operations Supervisor
The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization **Business Support Team** is responsible for overall contract setup and management support, account operations tracking, process compliance activities and client onboarding activities. The AO Operations Supervisor supports key processes for a portfolio of accounts reporting to the Operations Manager/Sr. Manager
**Job Responsibilities:** _The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity_
+ Resource who has strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash.
+ As part of daily production activities: -
+ Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities as and when required. This requires accurately understanding and interpreting supporting documents.
+ Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer
+ Constant reduction of unbilled items
+ Delivering upon the SLAs and KPIs of the team from production standpoint.
+ Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis.
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint.
+ Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations/escalations
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience / Exposure on with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ 10+ plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ 1+ years of Operations or Back-office Support Services experience is preferred
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
**Core Competencies**
+ Effective People Management skills with experience of independent team handling for at least 1-3 years.
+ Drive strong performance management within the team for achieving team targets, maintaining optimum production standards and driving efficiency within the team
+ Using Leadership skills and change management for advocacy of organisational objectives
+ Strong business acumen with ability to drive zero surprise operations and un-interrupted production.
+ Using innovation and initiative as tools for driving process improvements .
+ Driving a strong channel of communication for effective stakeholder management.
Location - Gurgaon/Bangalore
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