9,423 IT Supervisor jobs in India
Front Desk Supervisor
Surat, Gujarat
Hilton
Posted 2 days ago
Job Viewed
Job Description
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided.
**What will I be doing?**
As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift.
- Communicate effectively both verbally and in writing to provide clear directions to staff.
- Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.
- Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
- Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
- Listen to and understand requests, issues and situations from both guests and team members.
- Regular attendance in conformance with the standards established by Hilton from time to time.
- Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry.
- Support and motivate front desk team members by leading by example and employing competent and consistent management practices.
- Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard.
- Attend training where and when required.
- Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
- Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines.
- Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured.
- Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate.
- Follows-up with all guests to ensure satisfaction with problem resolutions.
- Maintain awareness of guests' profiles and specific preferences, ensuring that they are acted upon for each reservation.
- Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Allocate room in accordance to the guests' reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management.
- Ensure that guests' profiles and information is input into the Police Report system in a timely and accurate way.
- Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
- Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
- Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
- Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.
- Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way.
- Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
- Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
- Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members.
- Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues.
- Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager's checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.
- Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon.
- Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties.
- Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked.
- Keep up to date and aware of competitor activities in order to be proactive and create market advantage.
- Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
- Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly.
- Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
- Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
- Maintain safety deposit boxes, ensuring that guests' valuables are safe and secure at all times.
- Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
- Maintain the efficiency of departure by checking all guests' folios to ensure accuracy of charges.
- Manage costs effectively by minimizing and controlling expenses.
- Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money.
- Handle guest relocations as required.
- Familiar with and master the Front Desk system.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Front Desk Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Able to read, write, speak and understand the English language to communicate effectively with guests and employees.
- Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems.
- Good interpersonal skills to provide overall guest satisfaction.
- Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts.
- Able to work under pressure and deal with stressful situations during busy periods.
- 2 to 3 years of related working experience preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Desk Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BVYV_
**EOE/AA/Disabled/Veterans**
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided.
**What will I be doing?**
As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift.
- Communicate effectively both verbally and in writing to provide clear directions to staff.
- Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.
- Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
- Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
- Listen to and understand requests, issues and situations from both guests and team members.
- Regular attendance in conformance with the standards established by Hilton from time to time.
- Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry.
- Support and motivate front desk team members by leading by example and employing competent and consistent management practices.
- Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard.
- Attend training where and when required.
- Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
- Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines.
- Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured.
- Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate.
- Follows-up with all guests to ensure satisfaction with problem resolutions.
- Maintain awareness of guests' profiles and specific preferences, ensuring that they are acted upon for each reservation.
- Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Allocate room in accordance to the guests' reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management.
- Ensure that guests' profiles and information is input into the Police Report system in a timely and accurate way.
- Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
- Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
- Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
- Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.
- Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way.
- Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
- Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
- Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members.
- Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues.
- Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager's checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.
- Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon.
- Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties.
- Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked.
- Keep up to date and aware of competitor activities in order to be proactive and create market advantage.
- Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
- Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly.
- Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
- Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
- Maintain safety deposit boxes, ensuring that guests' valuables are safe and secure at all times.
- Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
- Maintain the efficiency of departure by checking all guests' folios to ensure accuracy of charges.
- Manage costs effectively by minimizing and controlling expenses.
- Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money.
- Handle guest relocations as required.
- Familiar with and master the Front Desk system.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Front Desk Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Able to read, write, speak and understand the English language to communicate effectively with guests and employees.
- Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems.
- Good interpersonal skills to provide overall guest satisfaction.
- Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts.
- Able to work under pressure and deal with stressful situations during busy periods.
- 2 to 3 years of related working experience preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Desk Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BVYV_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
0
Front Desk Supervisor
Surat, Gujarat
Confidential
Posted today
Job Viewed
Job Description
As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift.
- Communicate effectively both verbally and in writing to provide clear directions to staff.
- Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.
- Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
- Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
- Listen to and understand requests, issues and situations from both guests and team members.
- Regular attendance in conformance with the standards established by Hilton from time to time.
- Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry.
- Support and motivate front desk team members by leading by example and employing competent and consistent management practices.
- Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard.
- Attend training where and when required.
- Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
- Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines.
- Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured.
- Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate.
- Follows-up with all guests to ensure satisfaction with problem resolutions.
- Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation.
- Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Allocate room in accordance to the guests reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management.
- Ensure that guests profiles and information is input into the Police Report system in a timely and accurate way.
- Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
- Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
- Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
- Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, FB and Accounts.
- Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way.
- Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
- Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
- Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members.
- Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues.
- Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.
- Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon.
- Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties.
- Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked.
- Keep up to date and aware of competitor activities in order to be proactive and create market advantage.
- Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
- Comply with Health Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly.
- Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
- Adhere to the company s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, FB and any other charges that may be incurred by guests.
- Maintain safety deposit boxes, ensuring that guests valuables are safe and secure at all times.
- Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
- Maintain the efficiency of departure by checking all guests folios to ensure accuracy of charges.
- Manage costs effectively by minimizing and controlling expenses.
- Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money.
- Handle guest relocations as required.
- Familiar with and master the Front Desk system.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for
A Front Desk Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.
Skills Required
Guest Satisfaction, Guest Relations, Guest Service, Property Management, Operations, Service Quality
This advertiser has chosen not to accept applicants from your region.
1
Service Desk Supervisor
Jalalabad, Uttar Pradesh
AHEAD
Posted today
Job Viewed
Job Description
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Service Desk Supervisor is a member of the Managed Services Operations team whose primary function is to provide daily operational support, workflow management and supervision for the 24x7 Service Desk team. The Team Supervisor is responsible for continual improvement, critical incident process management, delivery of quality program and knowledge base maintenance.
- Responsible for communicating, leading and managing all high severity outage situations.
- Assist in the Delivery and Execution of Staff Development/ Action Plans.
- Participate in design discussions for Operations tools and technology.
- Coach and mentor Service Desk Analysts on technical skills, call, and ticket quality etc.
- Ticket workflow delegation to the Service Desk Analysts.
- Work closely with other Managed Services team members to create/update process and Knowledge Base documentation for new and existing customers and communicate changes to the Service Desk teams.
- Identify gaps in process and procedure and initiate service improvement plans.
- Participate in internal Managed Services focused continual service improvement projects.
- Assist with the onboarding of new analysts.
- Lead morning operations call, and distribution of morning turnover as requested.
- Run daily reports as needed to support customer requirements.
- The qualities of an effective team leader inspire the trust and respect of the team and stimulate production within the environment.
- Maintain emotional balance and self-control in dealing with difficult personnel situations.
- Possess strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical people.
- Respect and safeguard confidential information as required.
- Utilize negotiation skills to achieve results.
- Affinity for and successful experience with small to medium size business environments.
- Ability to adapt and thrive in a constantly changing work environment.
- Must be able to balance tasks back-to-back against specific timeframes.
- Great organizational skills.
- Ensure work schedules for both teams are sufficiently covered for each workday.
- Reschedule personnel to cover for vacations, emergencies, and/or sick time.
- Conduct written warnings, as needed, when processes/policies are not followed.
- Attend performance review meetings with the Operations Manager as needed.
- Update the Operations Manager on any personnel issues that may arise.
- Represent AHEAD in a professional manner in all forms of communication with our customers.
- Ensure that daily issues of a complex scope receive the urgency and escalation necessary to support the overall business and customer support objectives.
- Ensure appropriate technical resources are assigned and incidents are being addressed in all ticket queues for Service Desk.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits for additional details.
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
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This advertiser has chosen not to accept applicants from your region.
2
Front Desk Supervisor
Hyderabad, Andhra Pradesh
SilvertonCasino
Posted today
Job Viewed
Job Description
General Summary of Job Duties
At Hyatt Place Silverton Village in partnership with Silverton Casino, LLC, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Front Desk Supervisor should possess a minimum of one year previous hotel experience, excellent verbal/written communication skills, as well as basic computer skills. Food and Beverage cost control experience is helpful. Open availability based upon the operational need – will vary weekly but may include nights, weekends, holidays and possibly overnight.
Principle Responsibilities and Duties
General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following Silverton Values:
Skills, Education & Other Requirements
Required Work Cards
Machinery, Work Equipment, Programs, Software, Hardware Used
DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Front Desk Supervisor
411001 Pune, Maharashtra
₹30000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a reputable hotel in Pune, Maharashtra, IN , is seeking an experienced and guest-focused Hotel Front Desk Supervisor to oversee daily front office operations. This role is crucial in ensuring a seamless and welcoming experience for all guests, from check-in to check-out. The ideal candidate will possess strong leadership skills, excellent customer service abilities, and a comprehensive understanding of hotel operations.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Supervise and coordinate the activities of the front desk team, ensuring efficient check-in and check-out processes.
- Manage guest inquiries, requests, and complaints, ensuring prompt and satisfactory resolution.
- Train and mentor front desk agents, providing ongoing feedback and performance management.
- Ensure all front desk staff adhere to hotel policies, procedures, and service standards.
- Handle guest billing, reservations, and special requests accurately.
- Oversee the management of the hotel's reservation system and front desk software.
- Monitor front desk operations to ensure guest satisfaction and address any operational issues proactively.
- Collaborate with other hotel departments, such as housekeeping, F&B, and maintenance, to ensure seamless guest experiences.
- Maintain the appearance and cleanliness of the front desk area.
- Prepare daily reports on occupancy, revenue, and guest feedback.
- Implement upselling strategies to enhance guest stays and revenue.
Qualifications:
- High school diploma or equivalent; a degree or diploma in Hospitality Management is preferred.
- Minimum of 3-5 years of experience in front office operations, with at least 1-2 years in a supervisory role.
- Proven experience in customer service within the hospitality industry.
- Familiarity with Property Management Systems (PMS) and reservation software.
- Strong leadership, communication, and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Excellent problem-solving skills and a guest-centric approach.
- Knowledge of Pune's hospitality market is an advantage.
- Flexibility to work shifts, including weekends and holidays.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Supervisor
Bengaluru, Karnataka
The Cigna Group
Posted 3 days ago
Job Viewed
Job Description
Role title - Technical Support Supervisor
**Organization**
Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.
You'll be joining a global team with offices located in India. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malaysia.
**Role**
The Technical Support Supervisor role will join our Production Support team to Supervise and coach a team of Support Engineers focused on Web Applications and Cloud-based Services related to React-based frontends, Java backends and AWS infrastructure. Responsible for managing a portfolio of Applications, Databases, Services and an oversight of Production Support teams' day-to-day delivery and activities.
The Production Support team provides several services for International Health (IH) including:
+ Application Support
+ 24/7 Production Support
+ Monitoring, triage, defect identification and remediation
+ Configuration updates, data fixes, ad-hoc reporting requests
+ Incident Response & Management
+ Release Management
+ Change Management
+ Collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents
The successful candidate must have experience leading an IT team, along with an appetite to drive a Production Support team to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. Will also set priorities for the team to ensure task completion and coordination of work activities with other Supervisors/Managers. Also have the motivation to drive change towards modernisation and automation across the team's processes and practices.
The role will be responsible for working with business and IT Partners across the company to manage the services and provide management support to the teams.
Must be comfortable dealing with Audits and other IT control processes taking ownership of the controls for the Web Applications and Cloud-based Services and supporting the Production Release process. Work collaboratively with Enterprise teams and maintain good CMDB hygiene practices.
This role requires a good balance between providing technical leadership for a team and embedding Cigna best practices ways of working to exceed SLAs.
**Candidate profile**
Cigna is specifically looking for a dynamic, highly skilled & experienced Technical Support Supervisor with broad technical experience and the ability to coach team members. An IT professional with strong skills in Service Delivery, Application Management, Support Processes and drive Continuous Improvement.
Insurance or Financial Services background would be a strong advantage.
Must have confidence to quickly learn the technical and functional aspects of a complex service.
Must be willing to drive change in a team to use more modern toolsets to improve efficiencies in the delivery process.
Ability to communicate with technical and operations (non-technical) team members.
**Behaviours**
Strong Communication Skills
Self-Motivated
Problem Solver
Autonomous
Process Minded
Continuous Improvement Driven
Lead with an Enterprise Mindset
**Skills and Experience**
Candidates must have strong experience in the following areas:
+ Supervisorial experience
+ Team leadership skills (Mentoring/Coaching)
+ Assist in hiring, onboarding, and performance evaluations of support staff
+ Conduct regular training sessions to upskill the team on new technologies and best practices
+ Stakeholder relationship, Communication skills and Organisational skills
+ Incident, Release, Change and Problem Management Skills
+ Collaborating with Development, DevOps, QA teams and Audit
+ Proven track record in day-to-day Production Support
+ Act as an escalation point for complex technical issues, aiding assistance to resolution
+ Knowledge of Automation
+ Knowledge/Hands-on experience with React, Java, AWS, SQL, Web Technologies and Cloud-based Services
+ Monitor Support/Development of SLA's and Performance Monitoring
+ Implement strategies to Improve Performance and Customer Satisfaction
+ Ensures process and troubleshooting technical documentation compliant for the team
+ Strong analytical and troubleshooting skills
+ Managing third party resources
Advantages in having knowledge of the following:
+ ServiceNow
+ AWS Cloud Watch
+ Dynatrace & Splunk
+ OKTA
+ Confluence
+ Application Integrations
+ Windows & RHEL server technologies
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
**Organization**
Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.
You'll be joining a global team with offices located in India. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malaysia.
**Role**
The Technical Support Supervisor role will join our Production Support team to Supervise and coach a team of Support Engineers focused on Web Applications and Cloud-based Services related to React-based frontends, Java backends and AWS infrastructure. Responsible for managing a portfolio of Applications, Databases, Services and an oversight of Production Support teams' day-to-day delivery and activities.
The Production Support team provides several services for International Health (IH) including:
+ Application Support
+ 24/7 Production Support
+ Monitoring, triage, defect identification and remediation
+ Configuration updates, data fixes, ad-hoc reporting requests
+ Incident Response & Management
+ Release Management
+ Change Management
+ Collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents
The successful candidate must have experience leading an IT team, along with an appetite to drive a Production Support team to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. Will also set priorities for the team to ensure task completion and coordination of work activities with other Supervisors/Managers. Also have the motivation to drive change towards modernisation and automation across the team's processes and practices.
The role will be responsible for working with business and IT Partners across the company to manage the services and provide management support to the teams.
Must be comfortable dealing with Audits and other IT control processes taking ownership of the controls for the Web Applications and Cloud-based Services and supporting the Production Release process. Work collaboratively with Enterprise teams and maintain good CMDB hygiene practices.
This role requires a good balance between providing technical leadership for a team and embedding Cigna best practices ways of working to exceed SLAs.
**Candidate profile**
Cigna is specifically looking for a dynamic, highly skilled & experienced Technical Support Supervisor with broad technical experience and the ability to coach team members. An IT professional with strong skills in Service Delivery, Application Management, Support Processes and drive Continuous Improvement.
Insurance or Financial Services background would be a strong advantage.
Must have confidence to quickly learn the technical and functional aspects of a complex service.
Must be willing to drive change in a team to use more modern toolsets to improve efficiencies in the delivery process.
Ability to communicate with technical and operations (non-technical) team members.
**Behaviours**
Strong Communication Skills
Self-Motivated
Problem Solver
Autonomous
Process Minded
Continuous Improvement Driven
Lead with an Enterprise Mindset
**Skills and Experience**
Candidates must have strong experience in the following areas:
+ Supervisorial experience
+ Team leadership skills (Mentoring/Coaching)
+ Assist in hiring, onboarding, and performance evaluations of support staff
+ Conduct regular training sessions to upskill the team on new technologies and best practices
+ Stakeholder relationship, Communication skills and Organisational skills
+ Incident, Release, Change and Problem Management Skills
+ Collaborating with Development, DevOps, QA teams and Audit
+ Proven track record in day-to-day Production Support
+ Act as an escalation point for complex technical issues, aiding assistance to resolution
+ Knowledge of Automation
+ Knowledge/Hands-on experience with React, Java, AWS, SQL, Web Technologies and Cloud-based Services
+ Monitor Support/Development of SLA's and Performance Monitoring
+ Implement strategies to Improve Performance and Customer Satisfaction
+ Ensures process and troubleshooting technical documentation compliant for the team
+ Strong analytical and troubleshooting skills
+ Managing third party resources
Advantages in having knowledge of the following:
+ ServiceNow
+ AWS Cloud Watch
+ Dynatrace & Splunk
+ OKTA
+ Confluence
+ Application Integrations
+ Windows & RHEL server technologies
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Supervisor
Bengaluru, Karnataka
Confidential
Posted today
Job Viewed
Job Description
Responsibilities
Skills Required
Service Delivery, Automation, Semiconductor, Employee Development
- Balance managing a team engaged in calibration and repair activities while contributing hands-on to production work.
- Provide technical guidance and direction during unit troubleshooting; assist the team with issue escalation and cross-functional collaboration for problem resolution.
- Allocate tasks based on individual skills and workload; conduct performance evaluations; identify development needs; provide constructive feedback; and mentor team members for success.
- Manage attrition in alignment with Service team requirements; conduct interviews and participate in hiring.
- Participate in business reviews; lead, assist, and present project status updates.
- Provide robust, timely solutions to operational and technical challenges.
- Assist in the development and execution of team plans aligned with India service delivery objectives.
- Report operational performance metrics (e.g., BFT, Dashboards) per schedule; ensure targets are met or exceeded and initiate corrective actions as needed.
- Conduct ongoing coaching and review sessions with employees to ensure alignment with organizational goals, accountability, and motivation, utilizing the VCP framework.
- Ensure team adherence to organizational policies and guidelines.
- Drive process improvements, automation, and productivity gains.
- Serve as the first point of escalation for customers and internal partners; take ownership to resolve issues through collaboration, communication, and innovative problem-solving.
- Understand and enforce KGSO Quality norms.
- Develop team members' technical skills aligned with KGSO India's future business plans; maintain and update the KGSO India Skill Matrix.
- Implement structured training calendars including assessments and sign-offs to close skill gaps.
- Bachelor's degree in Electronics Engineering or equivalent.
- Proven experience balancing team management with hands-on technical contribution.
- Strong leadership and mentoring skills.
- Excellent problem-solving and decision-making abilities.
- Familiarity with quality standards such as KGSO.
- Experience driving process improvements and operational excellence.
Skills Required
Service Delivery, Automation, Semiconductor, Employee Development
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Supervisor
Gurugram, Uttar Pradesh
Confidential
Posted today
Job Viewed
Job Description
Responsibilities
Skills Required
Service Delivery, Automation, Semiconductor, Employee Development
- Balance managing a team engaged in calibration and repair activities while contributing hands-on to production work.
- Provide technical guidance and direction during unit troubleshooting; assist the team with issue escalation and cross-functional collaboration for problem resolution.
- Allocate tasks based on individual skills and workload; conduct performance evaluations; identify development needs; provide constructive feedback; and mentor team members for success.
- Manage attrition in alignment with Service team requirements; conduct interviews and participate in hiring.
- Participate in business reviews; lead, assist, and present project status updates.
- Provide robust, timely solutions to operational and technical challenges.
- Assist in the development and execution of team plans aligned with India service delivery objectives.
- Report operational performance metrics (e.g., BFT, Dashboards) per schedule; ensure targets are met or exceeded and initiate corrective actions as needed.
- Conduct ongoing coaching and review sessions with employees to ensure alignment with organizational goals, accountability, and motivation, utilizing the VCP framework.
- Ensure team adherence to organizational policies and guidelines.
- Drive process improvements, automation, and productivity gains.
- Serve as the first point of escalation for customers and internal partners; take ownership to resolve issues through collaboration, communication, and innovative problem-solving.
- Understand and enforce KGSO Quality norms.
- Develop team members' technical skills aligned with KGSO India's future business plans; maintain and update the KGSO India Skill Matrix.
- Implement structured training calendars including assessments and sign-offs to close skill gaps.
- Bachelor's degree in Electronics Engineering or equivalent.
- Proven experience balancing team management with hands-on technical contribution.
- Strong leadership and mentoring skills.
- Excellent problem-solving and decision-making abilities.
- Familiarity with quality standards such as KGSO.
- Experience driving process improvements and operational excellence.
Skills Required
Service Delivery, Automation, Semiconductor, Employee Development
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Supervisor
Confidential
Posted today
Job Viewed
Job Description
Responsibilities
Skills Required
Service Delivery, Automation, Semiconductor, Employee Development
- Balance managing a team engaged in calibration and repair activities while contributing hands-on to production work.
- Provide technical guidance and direction during unit troubleshooting; assist the team with issue escalation and cross-functional collaboration for problem resolution.
- Allocate tasks based on individual skills and workload; conduct performance evaluations; identify development needs; provide constructive feedback; and mentor team members for success.
- Manage attrition in alignment with Service team requirements; conduct interviews and participate in hiring.
- Participate in business reviews; lead, assist, and present project status updates.
- Provide robust, timely solutions to operational and technical challenges.
- Assist in the development and execution of team plans aligned with India service delivery objectives.
- Report operational performance metrics (e.g., BFT, Dashboards) per schedule; ensure targets are met or exceeded and initiate corrective actions as needed.
- Conduct ongoing coaching and review sessions with employees to ensure alignment with organizational goals, accountability, and motivation, utilizing the VCP framework.
- Ensure team adherence to organizational policies and guidelines.
- Drive process improvements, automation, and productivity gains.
- Serve as the first point of escalation for customers and internal partners; take ownership to resolve issues through collaboration, communication, and innovative problem-solving.
- Understand and enforce KGSO Quality norms.
- Develop team members' technical skills aligned with KGSO India's future business plans; maintain and update the KGSO India Skill Matrix.
- Implement structured training calendars including assessments and sign-offs to close skill gaps.
- Bachelor's degree in Electronics Engineering or equivalent.
- Proven experience balancing team management with hands-on technical contribution.
- Strong leadership and mentoring skills.
- Excellent problem-solving and decision-making abilities.
- Familiarity with quality standards such as KGSO.
- Experience driving process improvements and operational excellence.
Skills Required
Service Delivery, Automation, Semiconductor, Employee Development
This advertiser has chosen not to accept applicants from your region.
8
Front Desk Supervisor - Luxury Hotel
201305 Noida, Uttar Pradesh
₹45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a premier luxury hotel, is seeking a polished and professional Front Desk Supervisor to manage the guest reception area in **Noida, Uttar Pradesh, IN**. This vital role is responsible for ensuring an exceptional arrival and departure experience for all guests, embodying the highest standards of hospitality and service. You will lead a team of front desk agents, providing training, guidance, and supervision to guarantee seamless check-in and check-out processes, accurate billing, and prompt resolution of guest inquiries and issues. Key responsibilities include managing reservations, coordinating with housekeeping and room service, handling guest complaints with empathy and efficiency, and maintaining the overall appearance and functionality of the front desk. You will also be involved in guest satisfaction surveys, training new staff, and implementing service standards. The ideal candidate will have a diploma or degree in Hospitality Management or a related field, with a minimum of 3-5 years of experience in front office operations, preferably in a supervisory role within the luxury hotel sector. Excellent interpersonal skills, a warm and welcoming demeanor, and strong communication abilities are essential. You should be proficient in hotel property management systems (PMS) and possess strong problem-solving skills. The ability to remain calm and professional under pressure, manage multiple tasks simultaneously, and lead by example are crucial for success in this position. This is a fantastic opportunity to advance your career in the hospitality industry in a renowned establishment located in **Noida, Uttar Pradesh, IN**.
Responsibilities:
Responsibilities:
- Supervise front desk operations, ensuring efficient check-in and check-out processes.
- Manage guest reservations and room assignments.
- Train, mentor, and schedule front desk staff.
- Handle guest inquiries, requests, and complaints professionally and courteously.
- Ensure accurate billing and payment processing.
- Coordinate with other hotel departments to meet guest needs.
- Maintain the cleanliness and organization of the front desk area.
- Implement and uphold hotel service standards and policies.
- Monitor guest satisfaction and address any issues promptly.
- Diploma or Degree in Hospitality Management or a related field.
- Minimum of 3-5 years of experience in front office operations.
- Previous supervisory experience in a hotel is highly desirable.
- Proficiency in Hotel Property Management Systems (PMS).
- Excellent customer service and communication skills.
- Strong problem-solving abilities and composure under pressure.
- Professional and welcoming demeanor.
This advertiser has chosen not to accept applicants from your region.
9