1,666 IT Support Analyst jobs in India

Our client is seeking a highly skilled and customer-focused Technical Support Analyst to join their remote-first support team. In this fully remote position, you will be the primary point of contact for customers experiencing technical difficulties with our software products and services. Your role will involve diagnosing issues, providing effective solutions, and ensuring a seamless customer experience. The ideal candidate possesses strong analytical and problem-solving abilities, excellent communication skills, and a deep understanding of technical troubleshooting across various platforms. You will utilize a range of tools and resources to resolve customer inquiries efficiently and accurately, contributing to high levels of customer satisfaction and retention.

Key responsibilities include:

• Providing first-level technical support to customers via phone, email, and chat.
• Diagnosing and troubleshooting software and hardware issues, guiding users through step-by-step solutions.
• Escalating complex technical problems to higher-level support teams or engineering when necessary.
• Documenting customer interactions, troubleshooting steps, and resolutions accurately in the support ticketing system.
• Maintaining a comprehensive knowledge base of common issues and their solutions.
• Assisting in the testing and validation of software updates and new releases.
• Identifying trends in customer issues and providing feedback to product development teams for improvement.
• Ensuring customer satisfaction through timely, effective, and empathetic support.
• Adhering to service level agreements (SLAs) and key performance indicators (KPIs).
• Continuously learning and updating knowledge of company products and services.
• Contributing to a positive and collaborative team environment.
• Participating in training sessions and knowledge-sharing activities.

The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Proven experience in a technical support role, preferably with software products, is required. Excellent problem-solving skills and a methodical approach to troubleshooting are essential. Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users, are crucial. Familiarity with CRM software, helpdesk systems, and remote support tools is highly desirable. This is a 100% remote role, offering the flexibility to work from anywhere. If you are a technically adept individual with a passion for customer service and thrive in a remote, collaborative setting, we encourage you to apply.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Coimbatore".
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Coimbatore".
Position's General Duties and Tasks
We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for:
- Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
- Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
- Processing and logging incoming chats/emails into the CRM system.
- Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
- Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
- Coordinating training and mentoring activities for new team members.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
Required Skills for this role include:
Candidate should have a minimum of 3-5 years' experience in Voice/Chat support that required you to work regularly scheduled shifts.
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject.
Ability to sit at a desk/remote for extended periods.
Proficient with MS Office suites and leading CRM tools such as Salesforce
Preferred Skills include:
Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims.
Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Coimbatore".
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Coimbatore".
Position's General Duties and Tasks
We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for:
- Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
- Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
- Processing and logging incoming chats/emails into the CRM system.
- Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
- Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
- Coordinating training and mentoring activities for new team members.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
Required Skills for this role include:
Candidate should have a minimum of 3-5 years' experience in Voice/Chat support that required you to work regularly scheduled shifts.
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject.
Ability to sit at a desk/remote for extended periods.
Proficient with MS Office suites and leading CRM tools such as Salesforce
Preferred Skills include:
Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims.
Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

The Apps Support Sr Supervisor provides leadership and supervisory responsibility for medium-sized operational/administrative team(s)) of clerical/support employees. Good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other areas in order to understand how they relate to own area. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Improves process efficiencies in support of unit objectives. Requires a basic conceptual/ practical grounding in policies as they apply to the business. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Typically deals with variable issues with potentially broader business impact. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results. No direct responsibility for financial or resource planning. Work generally affects own team as well as other closely related work teams.Full supervisory responsibilities. including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
**Responsibilities:**
+ Ensures resource gaps are addressed as a priority to avoid business service disruption.
+ Performs damage risk assessments, testing and evaluation of changes to applications and their operating environments to ensure quality is maintained.
+ Utilizes good understanding of procedures and concepts within apps development and basic knowledge of other technical areas.
+ Improves process efficiencies in support of unit objectives; recommends new work procedures.
+ Applies basic understanding of how own area integrates within apps support.
+ Makes evaluative judgments to solve problems based on analysis of factual information.
+ Resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
+ Ensures the quality of tasks provided by self and others on team.
+ Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity.
+ Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results.
+ Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval
+ Performs other duties and functions as assigned
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
**Qualifications:**
+ 5+ years experience in application support
+ Consistently demonstrates clear and concise written and verbal communication skills
+ Good experience in SQL, Unix
+ Banking experience in plus
+ Basic to intermediate level experience in an Apps Support role with previous people management experience
**Education:**
+ Bachelor's/University degree or equivalent experience
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**Job Family Group:**
Technology
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**Job Family:**
Applications Support
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
+ Validating the SOM Billing Requests that come from ASMs
+ Assigning SOMs to respective billing team (GAM, CLA, APAC, NAMER, Europe and MEA)
+ Creating SitesNavigate all the questions between billing team and billing requesters (any concerns regarding data, clarifications and doubts)
+ Help with getting PIDs activated
+ Supporting cross functional teams (BOC, AR, Sales and CMO for Dispute Management)
+ Supporting and soliciting cross functional teams on any audit queries that may come from the Auditors
+ Scope: minimal or rare interaction with the customers
+ Managing and having hands on external and internal tools (NCDM, MAC, SLIAM, ERP Oracle, CFS Oracle, SAP Ariba etc)
#LI-SS1
#Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Chennai".
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Coimbatore".
**Position's General Duties and Tasks**
We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: - Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
- Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
- Processing and logging incoming chats/emails into the CRM system.
- Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
- Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
- Coordinating training and mentoring activities for new team members.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
**Required Skills for this role include:**
Candidate should have a minimum of 3-5 years' experience in Voice/Chat support that required you to work regularly scheduled shifts.
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject.
Ability to sit at a desk/remote for extended periods.
Proficient with MS Office suites and leading CRM tools such as Salesforce
**Preferred Skills include:**
Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims.
Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Chennai".
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Coimbatore".
**Position's General Duties and Tasks**
We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: - Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
- Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
- Processing and logging incoming chats/emails into the CRM system.
- Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
- Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
- Coordinating training and mentoring activities for new team members.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
**Required Skills for this role include:**
Candidate should have a minimum of 3-5 years' experience in Voice/Chat support that required you to work regularly scheduled shifts.
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject.
Ability to sit at a desk/remote for extended periods.
Proficient with MS Office suites and leading CRM tools such as Salesforce
**Preferred Skills include:**
Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims.
Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Chennai".
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Coimbatore".
**Position's General Duties and Tasks**
We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: - Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
- Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
- Processing and logging incoming chats/emails into the CRM system.
- Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
- Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
- Coordinating training and mentoring activities for new team members.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
**Required Skills for this role include:**
Candidate should have a minimum of 3-5 years' experience in Voice/Chat support that required you to work regularly scheduled shifts.
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject.
Ability to sit at a desk/remote for extended periods.
Proficient with MS Office suites and leading CRM tools such as Salesforce
**Preferred Skills include:**
Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims.
Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.