91 IT Support Specialist jobs in Nagpur

Job description

Company Description

NetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.

Role Description

Customer Service Representative - Work on-site (AHMEDABAD)

This is a full-time role for a Customer Service Representative in AHMEDABAD. As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and maintaining positive customer relationships.

Note - Work Location will be Ahmedabad

Qualifications

• Customer Service Representatives
• Customer Support
• Customer Satisfaction
• Customer Service
• Customer Experience
• Excellent communication and interpersonal skills
• Ability to problem-solve and multitask
• Attention to detail
• Positive and patient attitude
• Experience in a customer service role is a plus
• Fluency in multiple languages is a plus
• High school diploma or equivalent

Salary and Benefits:

• Starting CTC: INR 26,000 per month
• Maximum CTC: INR 36,000 per month
• All above 40 per hour night shift allowance will be extra
• Food will be office when you are in shift
• Cab will be there 9 PM- 6 AM
• Stay will be given for 5 days once you relocate

Job Location - Ahmedabad

Thanks & Regards,

HR Team.

Simran)

Job Type: Full-time

• Respond to customer inquiries and provide assistance via phone, email, and live chat.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Educate customers on product features, services, and troubleshooting steps.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments or senior support staff.
• Identify opportunities to improve the customer experience.
• Contribute to building a knowledge base of common issues and solutions.
• Maintain a high level of customer satisfaction through professional and empathetic service.
• Adhere to company policies and procedures.
• Participate in team meetings and training sessions to enhance skills and knowledge.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to multitask and manage time effectively.
• Proficiency with CRM software and helpdesk systems.
• Adaptability to learn new products and processes quickly.
• Team player with a positive attitude.
• Familiarity with basic technical troubleshooting is a plus.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction.
• Provide information about products, services, and company policies.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to the relevant departments or supervisors.
• Maintain customer records and update account information.
• Identify and report trends in customer inquiries to management.
• Proactively seek solutions to common customer problems.
• Adhere to company service level agreements (SLAs).
• Contribute to team goals and initiatives.
• Provide feedback to improve customer service processes and product offerings.

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Proficiency in using customer support software and CRM systems.
• Ability to work independently and manage time effectively in a remote setting.
• Patient, empathetic, and customer-focused attitude.
• Ability to multitask and manage multiple communication channels simultaneously.
• Adaptable to changing processes and customer needs.
• Comfortable working with technology and learning new software quickly.

• Responding to customer inquiries and resolving issues promptly and professionally.
• Providing technical support and troubleshooting for product-related problems.
• Educating customers on product features and functionalities.
• Documenting customer interactions and feedback in our CRM system.
• Collaborating with internal teams to escalate and resolve complex issues.
• Gathering customer feedback to identify areas for service improvement.
• Maintaining a high level of customer satisfaction.
• Adhering to company policies and procedures.

ServiceNow Support Specialist

FedTec is seeking a ServiceNow Support Specialist to provide technical support, perform system maintenance, and assist end-users with ServiceNow-related issues. The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations. This role involves troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the ServiceNow environment.

Title: ServiceNow Support Specialist

Location: India (100% Remote)

Shift: Night Shift (6:30 PM IST – 4:00 AM IST) to align with U.S. time zones

Key Responsibilities:

• Troubleshoot and resolve issues related to the ServiceNow platform.
• Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
• Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
• Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
• Ensure all support activities comply with IT security policies and federal regulations.

Qualifications:

• ServiceNow Certified System Administrator (CSA) required
• 5 years of experience in Information Technology operations.
• Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
• Familiarity with IT security policies.
• Bachelor’s degree in Information Technology or Computer Science is preferred. Strong problem-solving and customer service skills.

When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family, we prioritize your safety, health, and happiness. That is why we've created the FedTec Total Well-Being program, offering benefits like:

• Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
• Time to Recharge: Generous paid time off to relax and rejuvenate.
• Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
• Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.
• Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth.
• Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.

Visit fedtec.com to learn more about who we are and where you can make an impact!

Commitment to Non-Discrimination.

As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions.

If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!

No Agencies Please

Position Summary

Join our dynamic team working with cutting-edge legal tech products such as AXDRAFT and ContractWorks Premium, both powerful CLM solutions designed to streamline contract lifecycle management. In this role, you will provide professional services by creating and maintaining tailored setups for our clients, transforming complex legal document drafting into a simple, efficient Q&A process. This opportunity is ideal for candidates with some legal experience who are keen to explore innovative solutions beyond traditional legal practice, while engaging in extensive oral and written communication with international clients.

Key Responsibilities:

• Work with diverse legal tech products to set up and customize CLM solutions for clients
• Create, manage, and refine automated templates of legal documents by building logical trees that simplify the drafting process into a Q&A format
• Discover and analyze client requirements and lead projects to deliver tailored professional services
• Provide ongoing support for users and ensure smooth automation of legal processes, including building approval flows, e-signing processes, and managing repository structures
• Collaborate with leading corporations across the US and globally, contributing to high-profile projects with Fortune 500 customers.

Required Skills

• Fluency in English with excellent oral and written communication skills (C1-2)
• 2- 3 years of legal experience, either through work or education, with a willingness to explore non-traditional legal career paths
• Advanced proficiency in MS Word with a strong grasp of document formatting techniques
• Excellent analytical skills and logical thinking, with attention to detail in developing efficient logical trees
• Ability to manage multiple tasks, coordinate with international clients, and adapt to evolving client requirements
• A customer service mindset with the ability to effectively manage client relationships and provide timely support
• Strong problem-solving skills and the ability to troubleshoot technical or process issues as they arise
• Familiarity with CLM (Contract Lifecycle Management) systems or similar legal tech platforms
• Experience working with automated workflow and process mapping tools
• Knowledge of legal drafting standards and document management best practices
• Comfortable with Excel, Jira, Confluence, AI tools, support ticketing systems

About Onit

We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.

We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.

If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.

ServiceNow Support Specialist

FedTec is seeking a ServiceNow Support Specialist to provide technical support, perform system maintenance, and assist end-users with ServiceNow-related issues. The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations. This role involves troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the ServiceNow environment.

Title: ServiceNow Support Specialist

Location: India (100% Remote)

Shift: Night Shift (6:30 PM IST – 4:00 AM IST) to align with U.S. time zones

Key Responsibilities:

• Troubleshoot and resolve issues related to the ServiceNow platform.
• Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
• Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
• Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
• Ensure all support activities comply with IT security policies and federal regulations.

Qualifications:

• ServiceNow Certified System Administrator (CSA) required
• 5 years of experience in Information Technology operations.
• Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
• Familiarity with IT security policies.
• Bachelor’s degree in Information Technology or Computer Science is preferred. Strong problem-solving and customer service skills.

When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family, we prioritize your safety, health, and happiness. That is why we've created the FedTec Total Well-Being program, offering benefits like:

• Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
• Time to Recharge: Generous paid time off to relax and rejuvenate.
• Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
• Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.
• Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth.
• Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.

Visit fedtec.com to learn more about who we are and where you can make an impact!

Commitment to Non-Discrimination.

As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions.

If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!

No Agencies Please

Position: Client Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.

Position Overview

We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.

Key Responsibilities

Client Engagement & Support

• Act as the first point of contact for client inquiries, providing timely and professional responses.
• Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
• Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.

Relationship Management

• Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
• Proactively identify client challenges and provide solutions or escalate appropriately.
• Gather client feedback to influence product improvements and roadmap priorities.

Documentation & Reporting

• Maintain accurate records of client interactions, issue resolutions, and support tickets.
• Create and update knowledge base articles, FAQs, and training materials to empower clients.
• Generate regular reports on client health, support metrics, and recurring issues.

Collaboration

• Partner with product managers, engineers, and sales teams to deliver client success.
• Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.

Qualifications

• Bachelor’s degree in Business, Computer Science, or related field.
• 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
• Strong understanding of enterprise software and ability to learn technical details quickly.
• Excellent communication, problem-solving, and relationship-building skills.
• Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
• Ability to manage multiple client accounts in a fast-paced environment.

What We Offer

• Work at the forefront of AI innovation in high-impact industries.
• A client-facing role with opportunities to build long-term relationships with global enterprises.
• Competitive compensation and performance incentives.
• Professional development opportunities in AI, enterprise technology, and client success management.

Tip for candidates

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• Provide advanced technical support for our software products via email, chat, and phone.
• Troubleshoot and diagnose complex technical issues reported by clients.
• Escalate unresolved issues to appropriate engineering or development teams.
• Document technical solutions and create comprehensive knowledge base articles.
• Analyze support trends to identify recurring issues and suggest product improvements.
• Manage and prioritize a queue of incoming support requests.
• Assist in training and mentoring junior support team members.
• Collaborate with QA and development teams to test bug fixes and new features.
• Ensure timely and effective resolution of customer issues.
• Contribute to improving support processes and customer satisfaction metrics.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in technical support or customer service for software products.
• Strong troubleshooting and problem-solving skills related to software applications.
• Excellent written and verbal communication skills.
• Proficiency with CRM/ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Familiarity with operating systems (Windows, macOS, Linux) and networking concepts.
• Ability to explain technical information clearly to non-technical users.
• Experience working in a remote or distributed team environment is essential.
• Customer-focused mindset and a commitment to delivering excellent service.