3697 IT Support Specialists jobs in Bangalore South

Job Title - Helpdesk Support Engineer

Years of Experience Years

Level - Mid / Senior Level

Location - Bengaluru

About the Role

As global investment firms continue to expand their technology footprint, providing reliable, responsive, and high-quality end-user support has become mission-critical. The Helpdesk Support Engineer will play a key role in delivering outstanding customer service and technical support to a diverse global user base.

This position is part of a technology infrastructure team responsible for building and supporting the foundational platforms and end-user technologies that power critical business operations. The team thrives in a fast-paced, dynamic, and collaborative environment, continually innovating to improve the employee experience and productivity across regions.

What You'll Do

• Deliver outstanding remote customer service and technical support to employees globally.
• Utilize ticketing platforms (e.g., Jira Service Management) to log, track, and manage incidents, problems, and requests.
• Diagnose and resolve hardware, software, and connectivity issues efficiently, providing clear guidance and advice.
• Escalate complex issues to other support and engineering teams when necessary.
• Manage and prioritize support requests effectively to ensure timely resolution.
• Educate and empower users through self-service portals and training on new tools and processes.
• Create and maintain knowledge-base articles for recurring issues and solutions.
• Collaborate with local and off-site technology service providers to enhance service delivery.
• Provide clear documentation, updates, and root cause analysis on support issues to management as required.

What's Required

• Minimum 4 years of experience in client service, desktop support, or technical support roles.
• Bachelor's degree in Technology, Computer Science, or a related field.
• Proficiency in troubleshooting Microsoft Windows, Apple MacBook systems, and Microsoft Office tools.
• Familiarity with market data and electronic trading platforms (e.g., Bloomberg, Neovest) preferred.
• Ability to work independently and collaboratively across global teams, maintaining composure in high-pressure environments.
• Strong scripting and automation skills (PowerShell, Splunk) are advantageous.
• Commitment to the highest ethical standards.

Position Overview

The Help Desk Support Specialist will provide first-level IT support with a focus on international voice support. The role involves troubleshooting technical issues, handling escalations, and ensuring seamless communication with global customers. The position requires candidates to operate in a 24x7 shift from the Infosys Bangalore office.

Key Responsibilities

Technical Support

• Handle Tier 1 help desk queries through the internal ticketing system and international voice calls.
• Troubleshoot basic IT issues, including password resets, file/folder access, Windows administration, and internet connectivity.
• Escalate complex issues to Tier 2 support or relevant IT specialists.

Customer Interaction

• Provide exceptional customer service to global users via voice, email, and chat.
• Communicate technical solutions clearly to users with varying technical knowledge levels.
• Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction.

Documentation and Compliance

• Document all troubleshooting steps and create knowledgebase articles for common issues.
• Ensure compliance with IT policies, including password management and data protection.
• Maintain records of tickets and follow documentation standards for IT operations.

Operational Efficiency

• Minimize downtime impact on users by efficiently resolving issues and maintaining clear communication during unscheduled downtimes.
• Support continuous improvement by identifying trends in recurring issues and suggesting proactive solutions.

Team Collaboration

• Interact regularly with IT management for updates on operational activities.
• Collaborate with team members to assess support needs and improve processes.

Requirements

Experience and Skills

• 3–4 years of experience in customer service or a help desk environment, with international voice support experience.
• Strong command of English and excellent verbal and written communication skills.
• Hands-on experience with IT troubleshooting in areas such as password management, Windows administration, and basic networking.
• Familiarity with ticketing systems and standard IT operating procedures.

Attributes

• Ability to work in 24x7 shifts, including weekends and holidays.
• Strong problem-solving and multitasking skills.
• Customer-oriented approach with the ability to manage high-pressure situations effectively.

Designation - Help Desk Support Specialist (L1)

Qualification - Graduation

Experience - 2–4
years in help desk/IT support with SQL & basic scripting , Postman, Basic python Coding and SFTP.

Special Requirements - Understanding of SaaS/software products, Zendesk and Freshdesk .

Shift - Rotational shift

Salary K

Work Mode - WFO

Location - Bangalore

Notice period - Immediate

Interview Mode- F2F

Weekoff - weekly off

Job purpose:

This is an entry level position, and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). The successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools.

Key job responsibilities include the following:

• Provide personalized customer service by responding to the needs of the customers
• Enter contacts into call tracking system and manage those issues to resolution
• Function in a close team environment and communicate within the team as a single unit
• Knowledge sharing and work flexibility in a close team environment
• Consistently meet client expectations and project deadlines
• Work to develop customer service, probing, and research skills
• Evaluate problems of the customers and provide logical lasting solutions
• Adhering to the project and departmental standards as necessary. Contribution to the development of such standards where required
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
• Refer more complex issues or reconfigurations to senior specialists
• Demonstrate capability of handling high work pressure during peak seasons

• Help Desk Reception Executive (Knowledge of Mygate app is necessary. Experience as helpdesk in any apartment or villa complex required.) Female preferred.
• Customer service: Greeting clients and visitors, answering phones, and providing directions
• Administrative tasks: Copying, taking notes, and sorting mail
• Booking and scheduling: Managing bookings for amenities and part halls, and scheduling appointments and meetings
• Wanted for a residential Villa Project in Whitefield:
• Helpdesk executives - 2 nos salary to 28000 / Month
• Knowledge of Mygate app is necessary. Experience as helpdesk in any apartment or villa complex required.

Job Type: Full-time

Pay: ₹26, ₹28,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Responsibilities:

* Lead help desk team, optimize processes

* Ensure customer satisfaction through timely resolutions

* Collaborate with IT departments on system improvements

* Manage help desk operations, train staff

Food allowance

Raising tickets, following up with the concerned teams, escalations, closure of tickets, user permission/role-related issues, missing master data-related issues, support to call centre tickets, support to tickets raised by the Employees and Customers

Experience Level : 2 to 4 years

Work Mode : Work from Office

Shifts : Quarterly Rotational 2 PM to11 PM, 6 PM to 3 AM, 9 PM to 6 AM

Work Mode : Work From Office

Interview Mode : Face to Face

Experience

2 to 4 years of Tier 2 experience in a technician, help desk, or desktop support role.

Technical Skills:

* Proficient in macOS and Apple hardware/software troubleshooting.

* Strong Windows installation and troubleshooting skills (Windows 10 and 11).

* Experience supporting devices including MacBooks, iPhones, iPads, Androids, and Windows laptops/desktops (HP, Lenovo, Dell).

* Microsoft Office 365 Administration and application support.

* Familiarity with Active Directory.

Communication & Professionalism:

* Must communicate effectively in a fast-paced team environment.

* Ability to think critically and troubleshoot beyond KB articles or scripted responses.

* Familiar with IT terminology and best practices, including SLA, KPI, CSAT, and ITIL v4.

Help Desk Competencies:

* Experience handling T1/T2/T3-level issues with strong time management and prioritization.

* Knowledge of when and how to escalate tickets appropriately.

* Capable of triaging, categorizing, and prioritizing tickets accurately.

* Consistently provides detailed documentation and ticket notes.

* Proven ability to maintain quality service under high ticket and call volumes, in alignment with Penumbras IT standards and SLAs.

Preferred Skills

* Experience troubleshooting printers (Zebra, HP, Canon, Konica).

* Familiarity with Intune, SCCM and JAMF (JAMF 100 certification preferred).

* Remote support experience with RDP and Bomgar.

* Experience using ServiceNow or similar ticketing systems.

* Basic asset management knowledge.

* Tier 1 networking troubleshooting (e.g., IP configuration, ping, Wi-Fi issues).

* Understanding of DHCP, DNS, RDP, and other network fundamentals.

* Ability to create and maintain knowledge base articles and troubleshooting documentation

Interested candidates can share their updated resumes to

For more than two decades, Telestream has been at the forefront of innovation in the digital video industry, pioneering file-based video transcoding and high-quality media exchange over IP networks. Telestream provides world-class live and on-demand digital video tools and workflow solutions that allow businesses and consumers to transform video on the desktop and across the enterprise. Many of the world's most demanding media and entertainment companies such as CBS, BBC, CNN, FOX, CBC, Comcast, Direct TV, Time Warner, MTV, Discovery and Lifetime, as well as a growing number of users in a broad range of business environments, rely on Telestream products to streamline operations, reach broader audiences, and generate more revenue from their media. If you're looking for an industry leader in the high growth area of video, Telestream is for you.

Help Desk Technician

Location: Bangalore, India (Hybrid)

Hours: GMT (UK Hours)

Position Summary : In this role, you will be part of our Information Technology Group, supporting our internal users and services. You will be responsible for providing end-user support, hardware and software troubleshooting, and workstation lifecycle management.

Responsibilities:

• Technical Support: Provide technical assistance and support to end-users via phone, email, or in-person. Address user inquiries, troubleshoot hardware and software issues, and resolve technical problems promptly to minimize downtime.
• Problem Diagnosis: Diagnose and identify hardware, software, and network issues by analyzing symptoms and troubleshooting steps. Utilize diagnostic tools and methodologies to isolate and resolve problems effectively.
• Issue Resolution: Resolve technical issues related to desktops, laptops, printers, peripherals, and software applications. Escalate complex issues to senior technicians or system administrators when necessary, and follow up to ensure timely resolution.
• Software Installation and Configuration: Install, configure, and maintain software applications, operating systems, and device drivers on end-user devices.
• User Provisioning: End user provisioning and access rights management.
• Hardware Provisioning: End-user workstation provisioning and setup.

Qualifications:

• Previous experience in a technical support role or helpdesk environment.
• Proficiency in troubleshooting hardware, software, and network issues.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with ticketing systems and remote support tools.
• Ability to work independently and collaborate effectively within a team.
• Windows and MacOS end-user support experience
• IT certifications such as CompTIA A+, Network+, or Google IT Support Professional Certificate are a plus.