IT Help Desk /Technical Help Desk

Bhopal, Madhya Pradesh Qtek Systems

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Description

:
  • Main function of Service desk agent will be to answer customer calls received on helpdesk ,so agent should be flexible in taking large number of customer query calls
  • They act as a Single point of contact for users- they are responsible for direct interactions with client either by phone or by email
  • Focal point for making service requests and reporting Incidents that is making an initial assessment of requests, attempting to resolve them or refer them to incident team, based on agreed service level
  • Responsible for managing the request life-cycle, including closure and verification
  • Responsible for coordinating second-line and third party (vendor)support groups
  • Responsible for closing interactions after confirmation with the Customer
  • Eligibility:

  • Should be flexible with week offs and timings (shift can be anytime between 7:30AM to 8PM and on any day Mon to Sunday)
  • Since Helpdesk Agent will be interacting directly with client hence should have good Voice and Accent skills
  • Qualification : B.Tech preferable
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    Help Desk Associate

    Bhopal, Madhya Pradesh Olive Green Consulting

    Posted 4 days ago

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    We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

    Location: Pune, India (Remote)

    Shifts: 24/7 Rotational (including night shifts)

    Work Days: 5 days/week

    We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!


    Role Overview:

    As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.


    Key Responsibilities:

    • Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
    • Troubleshoot mobile device and connectivity issues
    • Log and manage service tickets accurately and efficiently
    • Liaise with telecom providers and internal teams to resolve service-related issues
    • Ensure adherence to SLAs and KPIs
    • Act as a liaison between end-users and technical teams for complex queries


    Ideal Candidate Profile:

    • 2–6 years of experience in international voice process / technical support
    • Excellent communication skills in Portuguese,Spanish & English
    • Ability to work in a 24/7 rotational shift environment (including night shifts)
    • Strong troubleshooting and problem-solving skills
    • Experience with mobile technologies and ticketing tools is a plus
    • Self-starter with a collaborative mindset and attention to detail


    Ready to take the next step in your support career?

    Send your resume to:


    #HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

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    Technical Support Engineer

    Bhopal, Madhya Pradesh Dover India

    Posted 4 days ago

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    Roles & Responsibilities:


    Relevant Experience Looking for 2-5 Yrs


    Education: B.E/B.Tech/B.Sc (Computers/Electronics) / BCA / BBA


    Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,


    1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues

    2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers

    3:Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.

    4:Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.

    5:Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.

    Must Have skills:


    1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others

    2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly

    3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism

    4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases

    Minimum Qualification

    Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.

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    Remote Technical Support Specialist

    462001 Bhopal, Madhya Pradesh ₹40000 Monthly WhatJobs

    Posted 6 days ago

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    full-time
    Our client is looking for a highly motivated and customer-centric Remote Technical Support Specialist to provide exceptional support to users of their innovative software products. This is a fully remote position, offering the flexibility to work from anywhere within India. You will be the first point of contact for customers experiencing technical difficulties, guiding them through troubleshooting processes with patience and expertise. Your primary goal will be to resolve issues efficiently, ensuring customer satisfaction and contributing to a positive user experience.

    Key Responsibilities:
    • Provide first-level technical support to customers via phone, email, and chat.
    • Diagnose and resolve hardware, software, and network issues for end-users.
    • Guide customers through step-by-step solutions to complex technical problems.
    • Escalate unresolved issues to appropriate internal teams, ensuring timely follow-up and resolution.
    • Document customer interactions, technical issues, and resolutions accurately in the CRM system.
    • Create and update knowledge base articles and FAQs to empower users and internal teams.
    • Identify trends in customer issues and provide feedback to the product development team for improvement.
    • Maintain a high level of customer satisfaction by delivering timely, effective, and empathetic support.
    • Adhere to service level agreements (SLAs) and internal support metrics.
    • Stay updated with product updates, new features, and troubleshooting techniques.
    • Proactively engage with customers to ensure their needs are met and to gather feedback.
    • Contribute to a positive and collaborative remote team environment.

    Qualifications:
    • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
    • Minimum of 3 years of experience in technical support or a similar customer-facing IT role.
    • Proven experience troubleshooting common operating systems (Windows, macOS) and software applications.
    • Familiarity with network protocols and basic network troubleshooting.
    • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
    • Strong problem-solving and analytical skills.
    • Ability to work independently and manage time effectively in a remote setting.
    • Experience with remote support tools (e.g., TeamViewer, AnyDesk) is a plus.
    • Customer-focused mindset with a passion for helping others.
    • Available to work flexible hours, including evenings and weekends, if required by operational needs.
    This role offers a unique opportunity to work remotely while making a significant impact on customer success and product enhancement.
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    Senior Technical Support Specialist

    462001 Bhopal, Madhya Pradesh ₹65000 Annually WhatJobs

    Posted 9 days ago

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    full-time
    Our client, a dynamic technology solutions provider, is looking for a seasoned Senior Technical Support Specialist to join their customer-centric team in Bhopal, Madhya Pradesh, IN . This role is pivotal in delivering exceptional technical assistance and resolving complex issues for our diverse client base. You will be responsible for providing first-line and escalated support for a wide range of hardware, software, and network issues, ensuring minimal disruption to client operations. The Senior Technical Support Specialist will diagnose problems, troubleshoot effectively, and guide users through step-by-step solutions. Key responsibilities include documenting support interactions, maintaining a knowledge base, and identifying trends in support requests to suggest product or service improvements. You will also play a role in training junior support staff and contributing to the development of support documentation and best practices. The ideal candidate possesses a deep understanding of IT systems, operating systems, and common application software, along with outstanding problem-solving and communication skills. A patient and empathetic demeanor is essential when interacting with clients. This position requires the ability to work under pressure, manage multiple priorities, and escalate issues appropriately when necessary. You will be an integral part of ensuring client satisfaction and maintaining our client's reputation for reliable technical support. This hybrid role offers the flexibility to work remotely on certain days while maintaining essential in-office collaboration and access to resources. Your expertise will directly impact the user experience and the successful adoption of our client's technologies. The opportunity to work with cutting-edge technology and contribute to a growing support infrastructure makes this a highly attractive position.

    Key Responsibilities:
    • Provide advanced technical support to end-users via phone, email, and chat.
    • Diagnose and resolve complex hardware, software, and network-related issues.
    • Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
    • Create and maintain technical documentation, FAQs, and knowledge base articles.
    • Identify recurring technical issues and propose solutions or workarounds.
    • Escalate unresolved issues to appropriate engineering or development teams.
    • Mentor and train junior technical support staff.
    • Assist in the onboarding and configuration of new user systems.
    • Contribute to the continuous improvement of support processes and tools.

    Qualifications:
    • Bachelor's degree in Computer Science, Information Technology, or a related field.
    • Minimum of 4 years of experience in technical support or helpdesk roles.
    • Strong knowledge of operating systems (Windows, macOS, Linux) and common applications.
    • Experience with networking concepts (TCP/IP, DNS, DHCP) is essential.
    • Proficiency in troubleshooting hardware and software issues.
    • Excellent analytical, problem-solving, and critical-thinking skills.
    • Outstanding communication, interpersonal, and customer service skills.
    • Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
    • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
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    Lead Technical Support Engineer

    462001 Bhopal, Madhya Pradesh ₹80000 Annually WhatJobs

    Posted 13 days ago

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    full-time
    Join our dynamic team as a Lead Technical Support Engineer in Bhopal, Madhya Pradesh, IN ! We are looking for a highly skilled and customer-focused individual to manage and mentor our technical support team. This hybrid role offers the flexibility to work both remotely and from our office, fostering a collaborative and productive environment. You will be the primary point of contact for complex technical issues, providing expert-level assistance to our clients across various platforms. Your responsibilities will include diagnosing and resolving intricate hardware and software problems, developing and maintaining comprehensive knowledge base articles, and escalating critical issues to higher-level support or engineering teams when necessary. You will also be tasked with training junior support staff, identifying recurring issues and proposing permanent solutions, and contributing to the continuous improvement of our support processes and tools. The ideal candidate will have a proven track record in technical support, with a strong understanding of operating systems, networking protocols, and common business applications. Excellent troubleshooting, analytical, and problem-solving skills are essential. Strong communication and interpersonal skills are required to effectively interact with customers and team members. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred. Experience with CRM software and ticketing systems is a plus. If you are passionate about technology and dedicated to providing exceptional customer service, we encourage you to apply.
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    Technical Support Lead - Cybersecurity

    462001 Bhopal, Madhya Pradesh ₹700000 Annually WhatJobs

    Posted 16 days ago

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    full-time
    Our client is searching for a proactive and skilled Technical Support Lead with a specialization in Cybersecurity to oversee their support operations in Bhopal, Madhya Pradesh, IN . This role demands a leader capable of managing a team of technical support engineers, ensuring the swift and effective resolution of customer issues related to our cybersecurity products and services. You will be responsible for setting high standards for customer service, developing troubleshooting guides, and managing the escalation of complex technical problems. Key responsibilities include training and mentoring support staff, monitoring ticket queues, analyzing support trends to identify systemic issues, and implementing solutions to improve customer satisfaction. The ideal candidate will have a strong understanding of cybersecurity principles, threat detection, and mitigation strategies, along with hands-on experience with network security, endpoint protection, and cloud security solutions. This hybrid role offers a combination of on-site work at our Bhopal, Madhya Pradesh, IN office for team collaboration and strategic planning, with the flexibility to work remotely for specific tasks. You will collaborate closely with the product development and engineering teams to provide feedback on product enhancements and bug fixes. A crucial aspect of this role is ensuring compliance with security protocols and data privacy regulations. Excellent communication skills, both written and verbal, are essential for interacting with customers and internal stakeholders. You should be adept at managing critical incidents and maintaining calm under pressure. This position offers a challenging and rewarding opportunity to lead a vital function within a growing organization, contributing directly to customer success and product security in Bhopal, Madhya Pradesh, IN .
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    Sr Technical Support Engineer

    Bhopal, Madhya Pradesh Alvaria CX

    Posted 4 days ago

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    SR. TECHNICAL SUPPORT ENGINEER

    Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability & Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.


    JOB DESCRIPTION

    GENERAL SCOPE & SUMMARY

    Operating within a remote working environment, provide remote technical and application problem resolution and escalation assistance related to Alvaria products. Diagnose, troubleshoot, repair and debug complex Application issues related to our software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.


    PRIMARY ROLE & RESPONSIBILITIES

    • Resolve technical issues of the Alvaria product suite for our Customers and Partners around the globe.
    • Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary.
    • Log/report issues on our CRM, provide effective and consistent communication to customers, peers and other teams
    • Understand and set issue priority based upon urgency and business impact.
    • Close issues by providing quick resolutions and document technical analysis and root cause wherever applicable


    QUALIFICATIONS

    SPECIALIZED KNOWLEDGE & SKILLS

    • Mandatory hands-on experience in the following technologies:
    • Networking
    • CentOs Linux
    • Windows OS


    Mandatory hands-on experience in minimum of TWO to THREE from the below:

    • Contact Center Technologies (including Automated Dialers & Telephony)
    • Application Support
    • Telephony experience / SIP
    • XML scripting
    • Object Oriented Programming


    Secondary - Nice to have/Optional Skills to stand out:

    • VXML
    • CCML
    • RDBMS
    • Microsoft LUIS/CLU
    • API ‘s
    • SMS
    • Demonstrated ability to learn complex software tools quickly.
    • Strong customer service, problem solving, documentation and teamwork skills.
    • Contributes to team effort by accomplishing related results as needed.
    • Having good logical reasoning, analytical skills, thrive to learn and engage in additional responsibilities whenever needed
    • Strong customer communication skills (verbal and written), including passing an English proficiency test
    • Cloud technologies – AWS and/or Google knowledge will be an added advantage
    • Basic Knowledge of Salesforce Service Cloud (Salesforce Communities a PLUS)


    JOB REQUIREMENTS

    • Ability to work in a technical and fast-paced environment
    • Ability to achieve KPIs on a regular basis
    • Flexibility to work hours outside of normal shift, to meet customer needs
    • Flexibility to work during weekends.
    • Technical Certifications and second or third language a plus but not mandatory


    Alvaria is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans, or any other legally protected group.

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    Oracle Technical Support – SCM

    Bhopal, Madhya Pradesh Best Infosystems Ltd.

    Posted 4 days ago

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    Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)


    Job Title: Oracle Technical Support – SCM

    Duration : 6 Months (Contract)

    Experience: 7+ Years

    Location: Pan India

    Mode of work: Remote


    Job Description:


    Must-Have Skills:


    Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.

    Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.

    Experience handling inbound/outbound interfaces, data extraction, and data loading.

    Expertise in troubleshooting and resolving production issues across Oracle EBS layers.

    Capable of managing issue resolutions and handling custom enhancements independently.


    Mandatory Requirement:


    Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.

    Technical Stack:

    Oracle EBS R12

    Oracle Forms & Reports

    SQL / PL/SQL

    Oracle APEX (preferred)

    Tech support experience in SCM modules for 4+ years minimum


    Relevant Module Experience Required (Please Mention in Resume):


    Order Management (OM)

    Inventory (INV)

    Accounts Receivable (AR)

    Accounts Payable (AP)

    General Ledger (GL)

    Fixed Assets (FA)

    This advertiser has chosen not to accept applicants from your region.

    Customer Support

    Bhopal, Madhya Pradesh Technotask Business Solutions Pvt Ltd

    Posted today

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    Job Description

    Company Overview

    Technotask Business Solutions Pvt Ltd (TTBS) is a prominent player in the BPO-BPM field, specializing in contact center services through voice, email, and chat. Founded by Manoj Kumar Biswas, a veteran in the outsourcing sector, TTBS focuses on dynamic sectors like ECom, Fintech, and Fashion. With its headquarters in Bhopal, TTBS is known for its expertise in customer support, IT-enabled services, and business analytics, serving leading startups and brands across India and beyond.


    Job Overview

    We are seeking highly motivated individuals for the role of Customer Support at Technotask Business Solutions Pvt Ltd. This is a full-time position suitable for freshers with 0 to 1 year of experience. The job location spans across Bhopal, Vidisha, Sehore, Raisen, Hoshangabad, Ashta, and Dewas. The ideal candidate will play a critical role in supporting our customer service processes and ensuring satisfaction in line with our commitment to excellence.


    Qualifications and Skills

    • Must have excellent customer service skills to handle inquiries and provide solutions efficiently (Mandatory skill).
    • Strong problem-solving skills to troubleshoot and resolve customer issues swiftly and effectively.
    • Proficient in verbal communication to convey information clearly and build rapport with customers.
    • Active listening skills to ensure understanding and address customer concerns accurately.
    • Experience or capability in using CRM software to manage customer information and interactions effectively.
    • Conflict resolution skills to de-escalate situations and maintain customer satisfaction.
    • Email support experience to handle customer queries and manage communication via electronic mail.
    • Ability to work independently and as part of a team to achieve targets and contribute to company objectives.


    Roles and Responsibilities

    • Respond promptly and professionally to incoming inquiries via phone, email, or chat.
    • Provide accurate, valid, and comprehensive information to resolve customer queries and enhance satisfaction.
    • Identify and assess customers' needs to achieve satisfaction and improve customer experience.
    • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
    • Maintain records of customer interactions, process accounts, and file documents meticulously.
    • Communicate effectively with team members to share insights and collaborate on customer service strategies.
    • Participate in training sessions to stay updated on product knowledge and customer service protocols.
    • Contribute to the company's reputation by maintaining a professional and positive demeanor during interactions.
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