IT Help Desk /Technical Help Desk

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Bhopal, Madhya Pradesh Qtek Systems

Posted today

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Job Description

Description

:
  • Main function of Service desk agent will be to answer customer calls received on helpdesk ,so agent should be flexible in taking large number of customer query calls
  • They act as a Single point of contact for users- they are responsible for direct interactions with client either by phone or by email
  • Focal point for making service requests and reporting Incidents that is making an initial assessment of requests, attempting to resolve them or refer them to incident team, based on agreed service level
  • Responsible for managing the request life-cycle, including closure and verification
  • Responsible for coordinating second-line and third party (vendor)support groups
  • Responsible for closing interactions after confirmation with the Customer
  • Eligibility:

  • Should be flexible with week offs and timings (shift can be anytime between 7:30AM to 8PM and on any day Mon to Sunday)
  • Since Helpdesk Agent will be interacting directly with client hence should have good Voice and Accent skills
  • Qualification : B.Tech preferable
  • This advertiser has chosen not to accept applicants from your region.

    Application Support Specialist

    Bhopal, Madhya Pradesh Star Software

    Posted 8 days ago

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    Job Description

    Company Description

    Star Software is an AI-powered automation company that revolutionises document processing and workflows. Our expertise lies in processing complex documents and reports to enable precise data extraction. Our technology stack, driven by AI, OCR, and RPA, ensures accuracy, efficiency, and seamless integration into existing workflows.


    Role Description

    This is a full-time on-site role for an Application Support Specialist located in Bhopal. The Application Support Specialist will be responsible for providing technical support and troubleshooting for various software applications. Daily tasks include diagnosing and resolving application issues, maintaining communication with users, and collaborating with technical teams to ensure optimal functionality of software solutions.


    Qualifications

    • Application Support and Technical Support skills.
    • Strong Analytical Skills and Troubleshooting abilities.
    • Excellent Communication skills in English.
    • Ability to work effectively in a team-oriented environment.
    • Experience with ERP.
    • Minimum 2 years of experience.
    • Experience with finance operations and automation technologies is a plus.
    • Basic knowledge of scripting (e.g., Shell, Python) is a plus.
    • Experience in documenting support processes and troubleshooting steps.
    • Willingness to work in rotational shifts.
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    Application Support Specialist

    Bhopal, Madhya Pradesh Star Software

    Posted 6 days ago

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    Job Description

    Company Description
    Star Software is an AI-powered automation company that revolutionises document processing and workflows. Our expertise lies in processing complex documents and reports to enable precise data extraction. Our technology stack, driven by AI, OCR, and RPA, ensures accuracy, efficiency, and seamless integration into existing workflows.

    Role Description
    This is a full-time on-site role for an Application Support Specialist located in Bhopal. The Application Support Specialist will be responsible for providing technical support and troubleshooting for various software applications. Daily tasks include diagnosing and resolving application issues, maintaining communication with users, and collaborating with technical teams to ensure optimal functionality of software solutions.

    Qualifications
    Application Support and Technical Support skills.
    Strong Analytical Skills and Troubleshooting abilities.
    Excellent Communication skills in English.
    Ability to work effectively in a team-oriented environment.
    Experience with ERP.
    Minimum 2 years of experience.
    Experience with finance operations and automation technologies is a plus.
    Basic knowledge of scripting (e.g., Shell, Python) is a plus.
    Experience in documenting support processes and troubleshooting steps.
    Willingness to work in rotational shifts.
    This advertiser has chosen not to accept applicants from your region.

    Application Support Specialist

    Bhopal, Madhya Pradesh Star Software

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Company Description

    Star Software is an AI-powered automation company that revolutionises document processing and workflows. Our expertise lies in processing complex documents and reports to enable precise data extraction. Our technology stack, driven by AI, OCR, and RPA, ensures accuracy, efficiency, and seamless integration into existing workflows.


    Role Description

    This is a full-time on-site role for an Application Support Specialist located in Bhopal. The Application Support Specialist will be responsible for providing technical support and troubleshooting for various software applications. Daily tasks include diagnosing and resolving application issues, maintaining communication with users, and collaborating with technical teams to ensure optimal functionality of software solutions.


    Qualifications

    • Application Support and Technical Support skills.
    • Strong Analytical Skills and Troubleshooting abilities.
    • Excellent Communication skills in English.
    • Ability to work effectively in a team-oriented environment.
    • Experience with ERP.
    • Minimum 2 years of experience.
    • Experience with finance operations and automation technologies is a plus.
    • Basic knowledge of scripting (e.g., Shell, Python) is a plus.
    • Experience in documenting support processes and troubleshooting steps.
    • Willingness to work in rotational shifts.
    This advertiser has chosen not to accept applicants from your region.

    Associate- Customer Support

    Bhopal, Madhya Pradesh Sutherland

    Posted today

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    Job Description

    Job Description

    • Be the primary point of contact for our Business-to-Business customers through Calls.
    • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
    • Take full ownership of each interaction with proactive problem-solving and excellent customer service.
    • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
    • Maintain customer records and call documentation in our systems with precision.
    • Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.

    Suggest process improvements and flag recurring customer issues through proper channels


    Qualifications

    • Good verbal and written communication skills in English.
    • Strong customer service mindset with good communication skills.
    • Ability to empathize with customers, manage time effectively, and work independently.
    • High school diploma or equivalent and above.
    • 0–2 years of experience (freshers welcome!).


    Additional Information

    • Working Location: Mumbai, Hyderabad, Cochin, Chennai or Bhopal.
    • Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week.
    • Perks: Cab facilities available (within 25 Kms of office location).
    • “Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “ ” 
    • Working Location: Bhopal
    • Timings: 8 Hours plus 1 Hour break
    • Perks: Cab facilities available (within 25 Kms of office location).
    This advertiser has chosen not to accept applicants from your region.

    Customer Support Executive

    Bhopal, Madhya Pradesh Amanzi Logistics

    Posted today

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    Job Description

    **Experience of transportation, Documentation in import & export(Preferable).**

    **Roles and Responsibilities**:

    - Understanding of International Trade to be able to adapt and deliver required task for execution of given activities.
    - Maintain and update systems with latest information provided by customer / vendor
    - Timelines are important to meet and strictly followed as guided by supervisors.
    - Answering calls and resolving queries about services of company.
    - Maintains operations by following policies and methodology and functional changes.
    - Keeps up quality service by adhering to organization guidelines.
    - Reaching potential or existing clients to advise them about product/services or administration utilizing pre-defined scripts.
    - Responding to inquiries concerning things or the organization or escalate if required
    - Considering the details of each services and staying side by the side of updates to these documents.
    - Acquiring and updating required documents for execution of given job.

    **Salary**: From ₹8,000.00 per month

    Schedule:

    - Day shift

    Application Question(s):

    - Will you be able to reliably commute or relocate to Opp. Sage International School, Danish Kunj, Kolar., Bhopal - 462042, Madhya Pradesh for this job?

    **Education**:

    - Bachelor's (preferred)

    **Experience**:

    - total work: 1 year (preferred)
    - Customer support: 1 year (preferred)
    - Logistics: 1 year (preferred)

    **Language**:

    - Hindi (preferred)
    - English (preferred)

    Work Location: One location
    This advertiser has chosen not to accept applicants from your region.

    Customer Support Associate

    Bhopal, Madhya Pradesh Magnum group

    Posted today

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    Job Description

    Magnum Group is Hiring! Job Profile - Chat support Associate Qualification - 12th Pass, Any Graduate/Undergraduates Location - Bhopal Walk-in-Interview: 10 am to 6 pm Contact:

    - ,9109292685Drop your Address
    - Magnum Group, Chinar Incube Business Center - 4th floor, Nearby Aashima Mall, Hoshangabad Road, Bhopal (MP)

    **Salary**: ₹15,000.00 per month

    Schedule:

    - Morning shift
    - Rotational shift
    This advertiser has chosen not to accept applicants from your region.
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    Customer Support Associate

    Bhopal, Madhya Pradesh Magnum group

    Posted today

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    Job Description

    Magnum Group is Hiring! Job Profile - Chat support Associate Qualification - 12th Pass, Any Graduate/Undergraduates Location - Bhopal Walk-in-Interview: 10 am to 6 pm Contact:

    - ,9109292685Drop your Address
    - Magnum Group, Chinar Incube Business Center - 4th floor, Nearby Aashima Mall, Hoshangabad Road, Bhopal (MP)

    **Salary**: ₹15,000.00 per month

    Schedule:

    - Morning shift
    - Rotational shift
    This advertiser has chosen not to accept applicants from your region.

    Chat Support Executive

    Bhopal, Madhya Pradesh Magnum Group Bhopal

    Posted today

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    Job Description

    We are Hiring chat support executive as well as voice support executive with Good communication skill.

    Education Required:

    - = Minimum 12th

    Language:

    - English Mandatory and any other regional language.

    Experiance:

    - Fresher and experiance both can apply.

    For Part Time Work From Home

    Contact no.:

    - , ,

    Regards,

    Rishabh Sen,

    HR Magnum Group

    **Job Types**: Full-time, Regular / Permanent, Fresher

    **Salary**: ₹7,500.00 per month

    **Benefits**:

    - Paid sick time

    Schedule:

    - Day shift
    - Evening shift
    - Flexible shift
    - Rotational shift

    Supplemental pay types:

    - Performance bonus
    - Shift allowance

    COVID-19 considerations:
    Ability to commute/relocate:

    - Bhopal, Bhopal - 462043, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

    **Education**:

    - Higher Secondary(12th Pass) (preferred)

    **Language**:

    - English (required)

    **Speak with the employer**
    +91
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    Customer Support Executive

    Bhopal, Madhya Pradesh Triedge Solution

    Posted today

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    Job Description

    Position **:Customer Support Executive**

    Salary : 7000 Monthly

    Location : Bhopal

    Job Role:
    Good communication skills with computer knowledge.

    Training period salary 5000/m.

    **Salary**: Up to ₹7,000.00 per month

    **Benefits**:

    - Cell phone reimbursement

    Schedule:

    - Day shift

    Supplemental pay types:

    - Performance bonus

    Ability to commute/relocate:

    - Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

    **Education**:

    - Bachelor's (preferred)

    **Experience**:

    - Customer service (preferred)
    - total work (preferred)

    **Language**:

    - Hindi (preferred)
    - English (preferred)
    This advertiser has chosen not to accept applicants from your region.
     

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