210 IT Support Specialists jobs in Bhopal

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

• Assign and manage support tickets using a ticketing system
• Provide first-level IT support for:
• Servers, firewalls, desktops, laptops, and peripherals
• Network connections, printers, and Microsoft Office applications
• Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
• Perform system administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred but not mandatory)
• Escalate unresolved issues to next-level support or hardware vendors
• Handle other ad-hoc IT support tasks as needed

Requirements:

• Degree in Computer Science, Information Technology, or a related field
• Hands-on experience with ticketing tools and remote support software
• Prior experience in a helpdesk or technical support role is advantageous
• Strong problem-solving skills and the ability to work independently
• Good verbal and written communication skills in English

Preferred Candidate Profile:

• Based in Kollam
• Self-driven with a customer-focused mindset
• Comfortable working with international teams across time zones
• Urgent Requirement, immediate joiners preferred

• Respond to customer inquiries and resolve technical issues via phone, email, and live chat.
• Diagnose and troubleshoot software, hardware, and network problems.
• Guide users through step-by-step solutions and provide clear instructions.
• Document all customer interactions, issues, and resolutions in the support ticketing system.
• Escalate unresolved issues to higher-level support technicians or relevant departments.
• Assist in the creation and maintenance of support documentation and knowledge base articles.
• Identify recurring issues and provide feedback to the product and development teams.
• Ensure a high level of customer satisfaction through prompt and effective support.
• Adhere to established support protocols and service level agreements.
• Stay updated on product features and technical advancements.

• High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
• 1-2 years of experience in a technical support or customer service role.
• Familiarity with common operating systems (Windows, macOS) and software applications.
• Basic understanding of computer hardware and networking concepts.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Patience and a customer-centric attitude.
• Experience with helpdesk software is advantageous.
• Ability to learn new technologies quickly.

• Providing first-level technical support to customers via phone, email, and chat.
• Troubleshooting and diagnosing software issues, identifying root causes, and implementing solutions.
• Guiding customers through step-by-step solutions to resolve technical problems.
• Escalating complex issues to senior support staff or development teams when necessary.
• Documenting all support interactions, issues, and resolutions in the ticketing system.
• Creating and updating knowledge base articles and FAQs to assist customers.
• Identifying recurring issues and providing feedback to the product development team for improvements.
• Ensuring customer satisfaction by providing timely, accurate, and professional support.
• Maintaining a high level of product knowledge and technical expertise.
• Assisting with user training and onboarding processes.

Role: Technical Support Engineer.

Location:- 50032- HYD – Onsite (in-person interview)

Job Description

What you get to do in this role:

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies, including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them, but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Qualifications & Experience

• Must have a bachelor’s degree in computer science or a related field (or equivalent degree and experience)

• 2+ years providing customer-facing technical support (ITOM applications)

• Good Communication Skills

In order to be successful in this role, we need someone who has:

• Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting, and PowerShell.

• Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.

• Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.

• Strong troubleshooting/root cause isolation skills

• Demonstrated creative problem-solving approach and strong analytical skills

• Must be proficient with analyzing log files and standard debugging concepts.

• Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.

• Excellent communication skills (verbal and written).

Preferred:

• Solid understanding of object-oriented programming skills (Java strongly preferred)

A fundamental understanding of ITOM, CMDB and ITIL business process

• Experience providing web development support is highly desirable.

• Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)

• Understanding of JavaScript or any other scripting language with logical approach for given problem statement.

• Previous experience in software development(or) software consulting.

• Experience supporting and troubleshooting infrastructure level issues.

About the Company : 

BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.

Job Description : We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.

Key Responsibilities :

• Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
• Troubleshoot and resolve technical problems related to APIs and other system integrations.
• Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
• Document client interactions and maintain an accurate record of issue resolutions.
• Proactively identify areas for improvement in support processes to reduce escalation rates.
• Educate clients on best practices and assist them in optimizing their use of the company’s solutions.

Qualifications :

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in a client-facing tech support role, preferably handling API-related queries.
• Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
• Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
• Exceptional verbal and written communication skills.
• Ability to work collaboratively with teams and adapt to a fast-paced environment.

Preferred Skills :

• Experience with customer service tools and platforms.
• Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
• Basic coding or scripting knowledge (e.g., Python) is beneficial.

What We Offer :

• A collaborative and innovative work environment.
• Opportunities for professional growth and skill development.
• Competitive compensation and benefits package.

About Eqvista

Eqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)

Please visit: to learn more about our company.

For more open position, please visit:

We are looking for a highly-driven and motivated Technical Support to join our team. They will be mainly responsible to provide technical support for users and instructions for internal use on our software system. High performance and capacity candidates would have an opportunity to expand their role.

Job Responsibilities & Duties:

· Preparation of Support Articles on software features for client

· Preparation of Instruction Manual for internal use

· System design and internal/external support guides

· Assisting for preparation of details for developing new features

· Liaising with different teams concerning product development or project details.

· Handling ad hoc assignments as required

Job Requirements:

· Degree in Finance/Accounting / Management / Business Administration

· 1 year of software/product related experience(preferred)

· Analytical with great attention to detail

· Good command of written and spoken English

· Good report writing and research skills

· Good interpersonal, communication and analytical skills

· Independent, self-motivated, responsible and diligent

· Passion for software products and researching newest technology

· Able to work independently and meet deadlines

· Able to handle remote work and setting own deadlines

· Excellent skills in Excel & Word

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative work environment that values creativity and innovation.
• Flexible work arrangements including remote work options.

Role Overview:

As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.

Key Responsibilities:

• Customer Interaction:

• Troubleshooting : Diagnose and resolve technical issues reported by customers via phone, chat, or email.
• Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation.
• Effective Communication : Clearly explain technical concepts to non-technical users .

• Product Knowledge:

• Microsoft Ecosystem : Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.
• Updates and Patches : Stay informed about product updates, patches, and known issues.
• Self-Service Guidance : Guide customers on using self-help resources and online documentation.

• Issue Resolution:

• Tiered Support : Escalate complex issues to higher tiers when necessary.
• Remote Assistance : Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
• Case Management : Document interactions, solutions, and follow-up actions in the support system.

• Customer Satisfaction:

• First-Contact Resolution : Strive for first-contact resolution whenever possible.
• Professionalism : Maintain a positive and professional demeanour even during challenging interactions.
• Customer Feedback : Collect feedback and identify areas for improvement.

• Collaboration:

• Cross-Functional Teams : Collaborate with other teams (engineering, product management) to address recurring issues.
• Knowledge Sharing : Contribute to internal knowledge bases and share best practices.

• Quality Assurance:

• Adherence to Policies : Follow Microsoft’s support policies and guidelines.
• Quality Metrics : Meet performance metrics related to response time, resolution time, and customer satisfaction.

Technical Support Skills:

• Assisting with delivering the appropriate post install technical support.
• Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
• Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions

About Us:

HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.

Responsibilities:

• Responsible for technical support of the product Implementation for various clients
• Own the Tickets resolution by debugging the issue and provide resolution.
• Troubleshooting Cloud UAT environment related technical issues.
• Development of tools and utility to help in reduction of technical issues.
• Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
• Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.
• Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
• Provide accurate information about our products, services, policies, and procedures.
• Contribute to a team environment focused on achieving customer satisfaction goals.

Requirements:

• 3-5 years of Java development/ Java Support experience using Java
• Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university)
• Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.
• Technical Consultant to have experience in technically mentoring and guiding new team members.
• Technology Stack: Java, Hibernate, Spring, Struts, Micro Services

What You’ll Get

• Competitive salary.
• Fun-filled work culture (
• Equal employment opportunities.
• Opportunity to build with a pre-IPO Global SaaS Centaur.