5,658 IT Support Staff jobs in India
Technical Support
Greater Noida, Uttar Pradesh
Kyndryl
Posted 2 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
In Network & Automation, you will be critical in ensuring the smooth operation of our customers' IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, understanding Japanese work culture will be an added advantage.
**Your responsibilities will include:**
+ Good hands-on experience in Routing & Switching part, automation.
+ We are seeking an experienced Network & Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain along with automation part.
+ This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
+ Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
+ Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
+ Someone who has experience working for live projects and understanding customer requirements on-the-go.
+ Create and test the implementation plans (check execution results).
+ You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
+ Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
+ Ensure delivered solutions are realized in committed time frame and meet client expectation
+ Establish a quality management system: tracking of project milestones, quality and KPIs
+ Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
+ You will interact with the Account team and Customer, so you are expected to be fluent in your domain.
+ Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also can work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
+ You'll be at the forefront of new service preparation and changing management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
+ Your technical skills will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
+ You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
**Your future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ Good hands-on experience in Routing & Switching part along with automation (Python/VBA).
+ We are seeking an experienced Network & Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain and automation.
+ This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
+ Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
+ Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
+ Someone who has experience working for live projects and understanding customer requirements on-the-go.
+ Create and test the implementation plans (check execution results).
+ Experience: Minimum 2-5 years of experience in IT infrastructure management projects.
+ Certification: CCNA, CCNP, CCIE, Cloud, Security, Automation if any
+ IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects.
+ Incident Handling: Proficient in handling incidents, problems, and changes.
+ Technical Aptitude: Strong understanding of IT environments.
+ Communication: Effective communication with stakeholders in Japan and India.
+ System Administration: Administration knowledge of Linux and windows with deep dive of Routing & Switching
**Preferred Technical and Professional Experience:**
Growth Mindset: Keen on personal and professional development.
Customer Focus: Prioritizes customer success in their work.
Inclusivity: Naturally inclusive in working with others.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
In Network & Automation, you will be critical in ensuring the smooth operation of our customers' IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, understanding Japanese work culture will be an added advantage.
**Your responsibilities will include:**
+ Good hands-on experience in Routing & Switching part, automation.
+ We are seeking an experienced Network & Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain along with automation part.
+ This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
+ Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
+ Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
+ Someone who has experience working for live projects and understanding customer requirements on-the-go.
+ Create and test the implementation plans (check execution results).
+ You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
+ Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
+ Ensure delivered solutions are realized in committed time frame and meet client expectation
+ Establish a quality management system: tracking of project milestones, quality and KPIs
+ Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
+ You will interact with the Account team and Customer, so you are expected to be fluent in your domain.
+ Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also can work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
+ You'll be at the forefront of new service preparation and changing management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
+ Your technical skills will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
+ You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
**Your future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ Good hands-on experience in Routing & Switching part along with automation (Python/VBA).
+ We are seeking an experienced Network & Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain and automation.
+ This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
+ Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
+ Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
+ Someone who has experience working for live projects and understanding customer requirements on-the-go.
+ Create and test the implementation plans (check execution results).
+ Experience: Minimum 2-5 years of experience in IT infrastructure management projects.
+ Certification: CCNA, CCNP, CCIE, Cloud, Security, Automation if any
+ IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects.
+ Incident Handling: Proficient in handling incidents, problems, and changes.
+ Technical Aptitude: Strong understanding of IT environments.
+ Communication: Effective communication with stakeholders in Japan and India.
+ System Administration: Administration knowledge of Linux and windows with deep dive of Routing & Switching
**Preferred Technical and Professional Experience:**
Growth Mindset: Keen on personal and professional development.
Customer Focus: Prioritizes customer success in their work.
Inclusivity: Naturally inclusive in working with others.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support
Gurugram, Uttar Pradesh
Kyndryl
Posted 2 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
In Network & Automation, you will be critical in ensuring the smooth operation of our customers' IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, understanding Japanese work culture will be an added advantage.
**Your responsibilities will include:**
+ Good hands-on experience in Routing & Switching part, automation.
+ We are seeking an experienced Network & Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain along with automation part.
+ This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
+ Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
+ Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
+ Someone who has experience working for live projects and understanding customer requirements on-the-go.
+ Create and test the implementation plans (check execution results).
+ You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
+ Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
+ Ensure delivered solutions are realized in committed time frame and meet client expectation
+ Establish a quality management system: tracking of project milestones, quality and KPIs
+ Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
+ You will interact with the Account team and Customer, so you are expected to be fluent in your domain.
+ Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also can work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
+ You'll be at the forefront of new service preparation and changing management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
+ Your technical skills will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
+ You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
**Your future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ Good hands-on experience in Routing & Switching part along with automation (Python/VBA).
+ We are seeking an experienced Network & Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain and automation.
+ This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
+ Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
+ Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
+ Someone who has experience working for live projects and understanding customer requirements on-the-go.
+ Create and test the implementation plans (check execution results).
+ Experience: Minimum 2-5 years of experience in IT infrastructure management projects.
+ Certification: CCNA, CCNP, CCIE, Cloud, Security, Automation if any
+ IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects.
+ Incident Handling: Proficient in handling incidents, problems, and changes.
+ Technical Aptitude: Strong understanding of IT environments.
+ Communication: Effective communication with stakeholders in Japan and India.
+ System Administration: Administration knowledge of Linux and windows with deep dive of Routing & Switching
**Preferred Technical and Professional Experience:**
Growth Mindset: Keen on personal and professional development.
Customer Focus: Prioritizes customer success in their work.
Inclusivity: Naturally inclusive in working with others.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
In Network & Automation, you will be critical in ensuring the smooth operation of our customers' IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, understanding Japanese work culture will be an added advantage.
**Your responsibilities will include:**
+ Good hands-on experience in Routing & Switching part, automation.
+ We are seeking an experienced Network & Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain along with automation part.
+ This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
+ Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
+ Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
+ Someone who has experience working for live projects and understanding customer requirements on-the-go.
+ Create and test the implementation plans (check execution results).
+ You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
+ Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
+ Ensure delivered solutions are realized in committed time frame and meet client expectation
+ Establish a quality management system: tracking of project milestones, quality and KPIs
+ Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
+ You will interact with the Account team and Customer, so you are expected to be fluent in your domain.
+ Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also can work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
+ You'll be at the forefront of new service preparation and changing management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
+ Your technical skills will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
+ You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
**Your future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ Good hands-on experience in Routing & Switching part along with automation (Python/VBA).
+ We are seeking an experienced Network & Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain and automation.
+ This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
+ Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
+ Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
+ Someone who has experience working for live projects and understanding customer requirements on-the-go.
+ Create and test the implementation plans (check execution results).
+ Experience: Minimum 2-5 years of experience in IT infrastructure management projects.
+ Certification: CCNA, CCNP, CCIE, Cloud, Security, Automation if any
+ IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects.
+ Incident Handling: Proficient in handling incidents, problems, and changes.
+ Technical Aptitude: Strong understanding of IT environments.
+ Communication: Effective communication with stakeholders in Japan and India.
+ System Administration: Administration knowledge of Linux and windows with deep dive of Routing & Switching
**Preferred Technical and Professional Experience:**
Growth Mindset: Keen on personal and professional development.
Customer Focus: Prioritizes customer success in their work.
Inclusivity: Naturally inclusive in working with others.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support
Maharashtra, Maharashtra
Danaher Corporation
Posted 4 days ago
Job Viewed
Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Pall Corporation, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper-everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.
Learn about the Danaher Business System ( which makes everything possible.
The Technical Support Specialist is responsible for delivering state-of-the-art technical support to customers. This includes:
+ Technical involvement in filter sizing, defining technical requirements, and optimizing existing process parameters.
+ Providing expert guidance to internal associates.
+ Collaborating cross-functionally with Field Sales, Sales Managers, Customer Service, SLS, Supply Chain, Global Systems, and external suppliers.
This position reports to the Global Technical Support Manager and is part of our Food & Beverage SLS team located in Pune and will be an on-site role.
In this role, you will have the opportunity to:
+ Give technical advice and product recommendation to A/B customers and outside Sales associates as well as processing and answering technical requests related to base products
+ Selecting and sizing filters considering all technical requirements for A/B accounts
+ Directing inquiries and assignments of work to subcontractors
+ Checking/approval of technical drawings and compiling project-related technical documentation in consultation with the Manager
+ Solving straightforward technical problems and analyzing possible solutions using standard procedures
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel is expected by 10%
+ Must have a valid driver's license with an acceptable driving record
The essential requirements of the job include:
+ B.E/B.Tech (Food Science, Mechanical or equivalent)
+ Minimum 4-6 years' experience in a technical environment or proven experience in a similar technical sales-based role
+ Comprehensive commercial understanding of processes, sales objectives, and sales tools (e.g. SAP, Sales Force, Power Bi) is mandatory
+ Overall understanding of the supply-chain process
+ Proficient and fluent in English and German OR French language
It would be a plus if you also possess previous experience in:
+ Highly developed customer first mind-set
+ Excellent communication skills and being a team player
Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Pall Corporation, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper-everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.
Learn about the Danaher Business System ( which makes everything possible.
The Technical Support Specialist is responsible for delivering state-of-the-art technical support to customers. This includes:
+ Technical involvement in filter sizing, defining technical requirements, and optimizing existing process parameters.
+ Providing expert guidance to internal associates.
+ Collaborating cross-functionally with Field Sales, Sales Managers, Customer Service, SLS, Supply Chain, Global Systems, and external suppliers.
This position reports to the Global Technical Support Manager and is part of our Food & Beverage SLS team located in Pune and will be an on-site role.
In this role, you will have the opportunity to:
+ Give technical advice and product recommendation to A/B customers and outside Sales associates as well as processing and answering technical requests related to base products
+ Selecting and sizing filters considering all technical requirements for A/B accounts
+ Directing inquiries and assignments of work to subcontractors
+ Checking/approval of technical drawings and compiling project-related technical documentation in consultation with the Manager
+ Solving straightforward technical problems and analyzing possible solutions using standard procedures
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel is expected by 10%
+ Must have a valid driver's license with an acceptable driving record
The essential requirements of the job include:
+ B.E/B.Tech (Food Science, Mechanical or equivalent)
+ Minimum 4-6 years' experience in a technical environment or proven experience in a similar technical sales-based role
+ Comprehensive commercial understanding of processes, sales objectives, and sales tools (e.g. SAP, Sales Force, Power Bi) is mandatory
+ Overall understanding of the supply-chain process
+ Proficient and fluent in English and German OR French language
It would be a plus if you also possess previous experience in:
+ Highly developed customer first mind-set
+ Excellent communication skills and being a team player
Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
This advertiser has chosen not to accept applicants from your region.
2
Technical Support
600001 Chennai, Tamil Nadu
Sisco Jobs
Posted 393 days ago
Job Viewed
Job Description
Job Title: Technical Support - Dental EquipmentLocation: Pan India (Travel Required)Salary: Up to ₹35,000 Net per monthExperience: Minimum 2 - 5 years of experienceQualification: Graduate Job Responsibilities :Perform the installation of dental chairs and related equipment at various dental clinics and hospitals.Handle the regular maintenance and servicing of dental chairs to ensure optimal functioning.Conduct routine checks and troubleshoot any issues related to dental chairs.Provide service and repair for dental products such as dental engines, physio units, dental implant handpieces, implant motors, etc.Diagnose problems and implement effective repair solutions.Utilize expertise in Dental Cone Beam Computed Tomography (CBCT) to provide technical support and troubleshoot related issues.Be ready and available to travel across India for on-site installations, repairs, and service requests as per client needs.Be prepared to work on holidays or outside regular working hours as required by client demands.RequirementsStrong technical knowledge in dental equipment installation, repair, and maintenance.Proficiency in handling and repairing a wide range of dental products including dental engines, physio units, dental implant hand pieces, and motors.Expertise in Dental CBCT (X-ray) systems and ability to troubleshoot issues.Ability to work independently and manage multiple tasks in a fast-paced environment.Excellent problem-solving skills and attention to detail.Strong communication skills to interact with clients effectively and provide technical support. Additional Requirements :Willingness to travel Pan India as required.Flexibility to work on holidays and outside of regular business hours. Other Benefits :Provided for travel-related expenses.Coverage for business-related phone expenses.Provident Fund and Medical Insurance coverage included.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist - Technical Support
440001 Nagpur, Maharashtra
₹30000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Customer Support Specialists to join their fully remote team. This role is perfect for individuals passionate about providing exceptional technical assistance and customer service. You will be the first point of contact for customers experiencing issues with our client's software products, providing timely and effective solutions via phone, email, and chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting technical problems.
Key Responsibilities:
This role requires working from home in Nagpur or other suitable locations, ensuring connectivity and a productive environment.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues promptly and professionally.
- Provide comprehensive support for software applications, guiding users through setup, troubleshooting, and usage.
- Diagnose and resolve common technical problems related to software, hardware, and network connectivity.
- Escalate complex issues to senior technical staff when necessary, providing detailed documentation.
- Document all customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Identify trends in customer issues and provide feedback to the product development team.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Adhere to company policies and procedures for customer support.
- Participate in ongoing training to stay updated on product features and support best practices.
This role requires working from home in Nagpur or other suitable locations, ensuring connectivity and a productive environment.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Executive (Technical Support)
Chennai, Tamil Nadu
Sana Search International
Posted 15 days ago
Job Viewed
Job Description
Shift- Rotational
Working Days- 5 days /week , 2 days rotational week off.
Education- graduate or HSC with minimum 06 to more years of experience
Both way cab facilities
Only immediate joiners preferred.
Roles and Responsibilities
- Provide technical support to international clients through chat process.
- Handle customer queries related to software products and services.
- Offer solutions and upsell relevant products/services when necessary.
- Maintain accurate records of client interactions using CRM software.
- Collaborate with internal teams for issue resolution.
Desired Candidate Profile
- fresher or experience , Customer Support, or similar industry.
- Strong communication skills in English (written & spoken).
- Ability to work on rotational shifts including night shifts.
- Basic knowledge of computer applications and internet usage.
Package- Negotiable- 5days working ,Both ways Cabs/ Rotational shift and Rotational Off.
For more info contact@ / /
Experience Require- ( Minimum of 6 months or More Exp
NOTE : APPLY ONLY IF YOU MEET THE ABOVE REQUIREMENTS.
Contact Number - Hr
Marry @
Kindly share your resume -
Email ID - /
NO HIDDEN CHARGES
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Engineer-Platinum Support
Bangalore, Karnataka
Palo Alto Networks
Posted 4 days ago
Job Viewed
Job Description
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
**Your Career**
As a Platinum Support Engineer, you will work firsthand with our valued Platinum customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
The type of Customer purchasing our Platinum Service is those who manage critical infrastructures and do require guaranteed response times as well as enhanced services for their mission-critical systems. Platinum is the first step towards offering a truly differentiated level of support starting with our high profile and largest customers.
**Your Impact**
+ Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
+ Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customers
+ Meet enhanced response SLA's for customers who purchase our Platinum Support Offering
+ Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
+ Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
+ Work to reproduce customer issues and qualify critical issues
+ Work directly with ETAC and Engineering to get customer issues resolved
+ Have a thorough understanding of software release and bug cycles
+ Conduct multi-vendor troubleshooting
+ Has visibility across the entire organization and Executive Leadership
+ Publish Technical Support Bulletins and other user documentation in the Knowledge Base
+ Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
+ Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc
**Your Experience**
+ 5+ years related experience
+ Required experience with TCP IP
+ Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
+ In-depth experience in routing and switching (OSPF, BGP, VLAN)
+ Experience with security (IPSEC, SSL-VPN, NAT, GRE)
+ Prior experience in similar vendor Technical Support Centers
+ Experience with Authentication Protocols a plus (LDAP/SAML/Radius / TACACS)
+ Excellent written and verbal communication skills
+ Knowledge of VM and multi cloud environment is good to have
+ Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products, ZScaler a plus
+ Advanced certifications such as CCIE/JNCIE/PCNSE - an advantage
+ Flexibility to work shift hours as required, including afternoons, evenings, and weekends
+ Shift timings: 6:30 AM - 3:30 PM
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
**Your Career**
As a Platinum Support Engineer, you will work firsthand with our valued Platinum customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
The type of Customer purchasing our Platinum Service is those who manage critical infrastructures and do require guaranteed response times as well as enhanced services for their mission-critical systems. Platinum is the first step towards offering a truly differentiated level of support starting with our high profile and largest customers.
**Your Impact**
+ Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
+ Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customers
+ Meet enhanced response SLA's for customers who purchase our Platinum Support Offering
+ Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
+ Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
+ Work to reproduce customer issues and qualify critical issues
+ Work directly with ETAC and Engineering to get customer issues resolved
+ Have a thorough understanding of software release and bug cycles
+ Conduct multi-vendor troubleshooting
+ Has visibility across the entire organization and Executive Leadership
+ Publish Technical Support Bulletins and other user documentation in the Knowledge Base
+ Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
+ Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc
**Your Experience**
+ 5+ years related experience
+ Required experience with TCP IP
+ Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
+ In-depth experience in routing and switching (OSPF, BGP, VLAN)
+ Experience with security (IPSEC, SSL-VPN, NAT, GRE)
+ Prior experience in similar vendor Technical Support Centers
+ Experience with Authentication Protocols a plus (LDAP/SAML/Radius / TACACS)
+ Excellent written and verbal communication skills
+ Knowledge of VM and multi cloud environment is good to have
+ Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products, ZScaler a plus
+ Advanced certifications such as CCIE/JNCIE/PCNSE - an advantage
+ Flexibility to work shift hours as required, including afternoons, evenings, and weekends
+ Shift timings: 6:30 AM - 3:30 PM
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Technical Support Engineer-Platinum Support
Bengaluru, Karnataka
Palo Alto Networks
Posted 1 day ago
Job Viewed
Job Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description
Your Career
As a Platinum Support Engineer, you will work firsthand with our valued Platinum customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
The type of Customer purchasing our Platinum Service is those who manage critical infrastructures and do require guaranteed response times as well as enhanced services for their mission-critical systems. Platinum is the first step towards offering a truly differentiated level of support starting with our high profile and largest customers.
Your Impact
Your Experience
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description
Your Career
As a Platinum Support Engineer, you will work firsthand with our valued Platinum customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
The type of Customer purchasing our Platinum Service is those who manage critical infrastructures and do require guaranteed response times as well as enhanced services for their mission-critical systems. Platinum is the first step towards offering a truly differentiated level of support starting with our high profile and largest customers.
Your Impact
- Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
- Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customers
- Meet enhanced response SLA’s for customers who purchase our Platinum Support Offering
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Work to reproduce customer issues and qualify critical issues
- Work directly with ETAC and Engineering to get customer issues resolved
- Have a thorough understanding of software release and bug cycles
- Conduct multi-vendor troubleshooting
- Has visibility across the entire organization and Executive Leadership
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base
- Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
- Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc
Your Experience
- 5+ years related experience
- Required experience with TCP IP
- Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
- In-depth experience in routing and switching (OSPF, BGP, VLAN)
- Experience with security (IPSEC, SSL-VPN, NAT, GRE)
- Prior experience in similar vendor Technical Support Centers
- Experience with Authentication Protocols a plus (LDAP/SAML/Radius / TACACS)
- Excellent written and verbal communication skills
- Knowledge of VM and multi cloud environment is good to have
- Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products, ZScaler a plus
- Advanced certifications such as CCIE/JNCIE/PCNSE - an advantage
- Flexibility to work shift hours as required, including afternoons, evenings, and weekends
- Shift timings: 6:30 AM - 3:30 PM
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Manager - Technical Support
570001 Mysore, Karnataka
₹65000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a fast-growing technology company, is seeking a highly motivated and experienced Senior Customer Support Manager to lead their technical support operations in Mysuru, Karnataka, IN . This hybrid role requires a leader with a strong background in customer service, technical problem-solving, and team management. The ideal candidate will be passionate about delivering exceptional customer experiences and possess a deep understanding of troubleshooting complex technical issues across software and hardware products. You will be responsible for managing a team of support specialists, ensuring efficient ticket resolution, and maintaining high customer satisfaction ratings. Key responsibilities include developing and implementing support strategies, defining service level agreements (SLAs), and continuously improving support processes and tools. You will also be involved in training and mentoring support staff, handling escalated customer issues, and analyzing support metrics to identify trends and areas for improvement. The ability to collaborate effectively with engineering, product, and sales teams to provide feedback and drive product enhancements is crucial. Our client values proactive problem-solving, empathy, and a commitment to customer success. You will play a vital role in building and maintaining strong customer relationships and ensuring the smooth operation of our client's products and services. Experience with CRM systems, ticketing platforms, and knowledge base management is essential. The successful candidate will be an excellent communicator, a strong motivator, and possess a strategic mindset to drive operational excellence within the support department. This is an opportunity to make a significant impact on customer loyalty and retention.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of technical support specialists, providing coaching, training, and performance management.
- Oversee daily support operations, ensuring timely and effective resolution of customer issues.
- Develop, implement, and enforce customer support policies, procedures, and SLAs.
- Handle escalated customer complaints and complex technical problems.
- Analyze support metrics and KPIs to identify trends, areas for improvement, and implement corrective actions.
- Collaborate with engineering and product teams to provide customer feedback and drive product enhancements.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Ensure a high level of customer satisfaction through proactive support and excellent service delivery.
- Manage and optimize the use of CRM and ticketing systems.
- Contribute to the development of training programs for support staff.
- Stay updated on product knowledge and industry best practices in customer support.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 5 years of experience in customer support or technical support roles, with at least 2 years in a leadership or management capacity.
- Proven experience managing technical support teams and operations.
- Strong understanding of software and hardware troubleshooting methodologies.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and customer service skills.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
- Ability to work effectively in a hybrid work environment.
- Experience in defining and tracking support KPIs and SLAs.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist, Technical Support
600001 Chennai, Tamil Nadu
₹600000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dedicated technical support team in Chennai, Tamil Nadu . This role is essential for providing exceptional customer service and technical assistance to our diverse client base, ensuring satisfaction and fostering long-term relationships. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and guiding users through resolutions via phone, email, and chat. A key aspect of this position involves identifying recurring technical problems, documenting solutions, and collaborating with engineering and product teams to improve our offerings. You will also play a role in training and mentoring junior support staff, sharing your expertise and ensuring adherence to support protocols. The ideal candidate will possess a deep understanding of our products and services, coupled with excellent problem-solving skills and a patient, customer-centric approach. Strong communication and interpersonal abilities are crucial for effectively interacting with customers from various backgrounds and technical proficiencies. You should be adept at de-escalating challenging situations and finding effective solutions under pressure. This hybrid role offers the opportunity to work within a collaborative team environment, balancing on-site and remote work to provide optimal support. You will contribute significantly to the overall customer experience and the reputation of our client for outstanding service.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting to customers via multiple communication channels.
- Resolve complex customer issues efficiently and effectively, ensuring high levels of customer satisfaction.
- Document customer interactions, technical problems, and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
- Assist in the development and maintenance of knowledge base articles and support documentation.
- Mentor and train new and junior customer support specialists.
- Handle escalated customer complaints and sensitive issues with professionalism and empathy.
- Contribute to the continuous improvement of support processes and customer service standards.
- Collaborate with internal teams to ensure a seamless customer experience.
- Stay updated on product features, updates, and technical specifications.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical customer support or helpdesk roles.
- Proven ability to troubleshoot complex technical issues across software and hardware.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Experience with CRM software and ticketing systems.
- Ability to work effectively in a team environment and manage multiple priorities.
- Customer-focused attitude with a passion for delivering exceptional service.
- Familiarity with (Specific Product/Technology relevant to the fictional company) is a plus.
This advertiser has chosen not to accept applicants from your region.
9