29,633 IT Support Staff jobs in India

Job Title - Helpdesk Support Engineer

Years of Experience Years

Level - Mid / Senior Level

Location - Bengaluru

About the Role

As global investment firms continue to expand their technology footprint, providing reliable, responsive, and high-quality end-user support has become mission-critical. The Helpdesk Support Engineer will play a key role in delivering outstanding customer service and technical support to a diverse global user base.

This position is part of a technology infrastructure team responsible for building and supporting the foundational platforms and end-user technologies that power critical business operations. The team thrives in a fast-paced, dynamic, and collaborative environment, continually innovating to improve the employee experience and productivity across regions.

What You'll Do

• Deliver outstanding remote customer service and technical support to employees globally.
• Utilize ticketing platforms (e.g., Jira Service Management) to log, track, and manage incidents, problems, and requests.
• Diagnose and resolve hardware, software, and connectivity issues efficiently, providing clear guidance and advice.
• Escalate complex issues to other support and engineering teams when necessary.
• Manage and prioritize support requests effectively to ensure timely resolution.
• Educate and empower users through self-service portals and training on new tools and processes.
• Create and maintain knowledge-base articles for recurring issues and solutions.
• Collaborate with local and off-site technology service providers to enhance service delivery.
• Provide clear documentation, updates, and root cause analysis on support issues to management as required.

What's Required

• Minimum 4 years of experience in client service, desktop support, or technical support roles.
• Bachelor's degree in Technology, Computer Science, or a related field.
• Proficiency in troubleshooting Microsoft Windows, Apple MacBook systems, and Microsoft Office tools.
• Familiarity with market data and electronic trading platforms (e.g., Bloomberg, Neovest) preferred.
• Ability to work independently and collaboratively across global teams, maintaining composure in high-pressure environments.
• Strong scripting and automation skills (PowerShell, Splunk) are advantageous.
• Commitment to the highest ethical standards.

Position Overview

The Help Desk Support Specialist will provide first-level IT support with a focus on international voice support. The role involves troubleshooting technical issues, handling escalations, and ensuring seamless communication with global customers. The position requires candidates to operate in a 24x7 shift from the Infosys Bangalore office.

Key Responsibilities

Technical Support

• Handle Tier 1 help desk queries through the internal ticketing system and international voice calls.
• Troubleshoot basic IT issues, including password resets, file/folder access, Windows administration, and internet connectivity.
• Escalate complex issues to Tier 2 support or relevant IT specialists.

Customer Interaction

• Provide exceptional customer service to global users via voice, email, and chat.
• Communicate technical solutions clearly to users with varying technical knowledge levels.
• Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction.

Documentation and Compliance

• Document all troubleshooting steps and create knowledgebase articles for common issues.
• Ensure compliance with IT policies, including password management and data protection.
• Maintain records of tickets and follow documentation standards for IT operations.

Operational Efficiency

• Minimize downtime impact on users by efficiently resolving issues and maintaining clear communication during unscheduled downtimes.
• Support continuous improvement by identifying trends in recurring issues and suggesting proactive solutions.

Team Collaboration

• Interact regularly with IT management for updates on operational activities.
• Collaborate with team members to assess support needs and improve processes.

Requirements

Experience and Skills

• 3–4 years of experience in customer service or a help desk environment, with international voice support experience.
• Strong command of English and excellent verbal and written communication skills.
• Hands-on experience with IT troubleshooting in areas such as password management, Windows administration, and basic networking.
• Familiarity with ticketing systems and standard IT operating procedures.

Attributes

• Ability to work in 24x7 shifts, including weekends and holidays.
• Strong problem-solving and multitasking skills.
• Customer-oriented approach with the ability to manage high-pressure situations effectively.

Role Description

This is a full-time, on-site role for a Help Desk Support Engineer located in Pune. The Help Desk Support Engineer will be responsible for providing technical support to clients, troubleshooting issues, offering help desk support, and assisting with printer and computer hardware support. Day-to-day tasks include responding to support tickets, diagnosing technical issues, and ensuring timely resolution to maintain client satisfaction.

Qualifications

• 3-5 years experience in Help Desk Support
• Good experience in managing tickets and triaging the issues
• Technical Support and Troubleshooting skills
• Experience in Help Desk Support and Printer Support
• Knowledge of Computer Hardware
• Excellent problem-solving abilities and communication skills
• Ability to work independently and in a team environment
• Certifications in relevant IT fields are a plus
• Bachelor's degree in Information Technology, Computer Science, or related field

Job Description – Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness.

For over 24 years, our focus on becoming a trusted partner to each client has allowed us to become a $230MM+ company with a pool of over 1900 associates who cover the full spectrum of IT expertise.

We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.

Why System Soft Technologies?

At System Soft Technologies, we are a family unit powered by diversity, inclusion, transparency, respect, integrity and passion for our clients and our people.

Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future.

By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals.

This keeps us nimble, ahead of the competition, and on top of our industry.

Our continued success begins with you.

Job Summary: We are looking for a competent Help Desk Support I to provide fast and useful technical assistance on computer systems.

You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Qualifications: Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field System Soft Technologies is a proud equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

We are committed to the full inclusion of all qualified individuals.

If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

You can request reasonable accommodations by contacting us at

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Title: Technical Support Engineer - Associate

Purpose of the Position:

Provide technical support to users for a wide range of computer-related issues.

Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support for the Local and Global Markets.

You will receive incoming calls and requests from users, and other GTS Personnel, and will be responsible for troubleshooting, analysing, and resolving user problems.

Run queries and tests to identify root causes of system errors.

Conduct research to identify known and emerging issues and write appropriate documentation for workarounds and fixes.

Recommend solutions to users to resolve their problem, help them implement the solution and confirm that problem has been resolved.

In case problem cannot be resolved, escalate problem to the next level.

Present relevant network support reports professionally and succinctly (both written and oral) to senior customer staff.

Plan and participate in Knowledge Transfer for services / system enhancements.

Interact with other technical staff to understand problems and relay information to less experienced agents and /or users;
set Users expectations about problem resolution.

What we are looking for

Qualifications:

Mandatory Certifications:

ITIL Foundation Certification – IT Service Management required.

Microsoft 365 Certified: Fundamentals

Microsoft 365 Certified: Modern Desktop Administrator Associate

Bachelor’s Degree or equivalent

Experience:

Proven experience 3-7 years working experience with Support Operations Microsoft Cloud Technologies, O365 suite, MS Azure.

Other technologies i.E., Service Now, RingCentral will be beneficiary.

Active Directory, setup, upgrades, and troubleshooting

Exchange on-premise upgrades, patching, and migration to Office 365

Azure WVD pool creation and updates

VMware and Hyper-V host patching

Microsoft Storage Replica setup

Shift- 5:30 pm to 2:30 AM

Required Candidate profile

2-4 years of experience in technical support or helpdesk roles (for L1).

4-6 years of experience in technical support or system administration roles (for L2).

Job Title: Receptionist

Job Summary

We are looking for a professional and personable Receptionist to manage our front desk and provide administrative support across the organization. As the first point of contact, you will represent the company to clients, visitors, and employees, ensuring a welcoming and efficient reception experience.

Key Responsibilities

Greet and welcome visitors, clients, and employees in a professional manner.

Answer, screen, and forward incoming calls, emails, and messages.

Manage visitor logs, issue badges, and maintain front desk security protocols.

Schedule and coordinate meeting rooms, appointments, and conference calls.

Handle courier services, incoming/outgoing mail, and deliveries.

Maintain a clean and organized reception area.Support administrative tasks such as filing, data entry, and document management.

Assist HR/Administration with onboarding, event coordination, and other tasks.

Coordinate with housekeeping and facilities teams to ensure smooth operations.

Provide information and assistance to visitors and staff as required.

Qualifications & Skills

Bachelors degree or equivalent preferred.

Excellent communication and interpersonal skills.

Proficiency in MS Office (Word, Excel, Outlook) and office equipment (phone systems, printers).

Strong organizational and multitasking abilities.

Professional appearance and customer service orientation.

Ability to handle confidential information with integrity.

Job Title: IT Support Lead (Helpdesk + L1 Network Engineer + Vendor Coordinator)

Location: Gurgaon

Experience Required: 5-8 years (Minimum-5)

Job Summary
We are seeking a dynamic and versatile IT professional who can handle a mix of responsibilities across IT helpdesk support, L1 network troubleshooting, and vendor coordination. The ideal candidate should be technically competent, customer-service oriented, and organized with strong communication skills.

Key Responsibilities
IT Helpdesk Support (60%)

• Provide first-level technical support for desktops, laptops, printers, and software applications.
• Handle ticketing system and respond to support requests (Windows/MacOS).
• Troubleshoot issues related to MS Office 365, Outlook, Teams, and common business applications.
• Manage user onboarding/offboarding including account creation, access control, and asset assignment.
• Install and configure systems and applications based on company policies.

L1 Network Engineer (25%)

• Monitor and troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN).
• Assist in basic firewall/router/modem configuration and health checks.
• Escalate complex network issues to L2/L3 or external service providers as required.
• Support IP telephony and video conferencing systems.
• Maintain logs and ensure uptime of basic infrastructure.

Vendor Coordination (15%)

• Act as point of contact for IT vendors (hardware suppliers, ISPs, AMC providers).
• Track and manage IT inventory, warranties, and AMC contracts.
• Coordinate service requests, quotes, and follow-ups for timely delivery and support.
• Assist in IT procurement processes and maintain asset registers.

Qualifications

• Bachelor's degree in IT/Computer Science or equivalent diploma.
• Industry certifications preferred: CompTIA A+ / Network+ / ITIL Foundation / CCNA (basic).
• Proven experience in Helpdesk/Support and basic network troubleshooting.
• Experience using ticketing tools like Freshservice, ServiceNow, or Zoho Desk.
• Knowledge of Office 365 administration, Active Directory, VPN, and endpoint protection EDR , DLP , Web Proxy

Skills

• Excellent problem-solving and multitasking skills.
• Strong communication and interpersonal abilities.
• Vendor management and basic procurement understanding.
• Ability to document SOPs and maintain service logs.

Employment Type: Full-time

Shift Timing: Day Shift (Monday to Friday)

Skills: ms office,outlook,vendor coordination,firewall,router configuration,troubleshooting

Technical Support / Help-desk Support Team Lead

Hyderabad(ONSITE)

Full Time Opportunity

Must Have Skills :

• Degree Certificate
• 1 - 2 years of experience as lead in an IT environment
• Excellent communication skills, should be able to hold a conversation
• Good customer service skills, multitasking and documentation skills
• Ability to adjust quickly to the changing priorities and implement the same per business requirements

People Management

• Shrinkage Management:
• Attrition Management:
• Conflict Resolution:
• Issue Mitigation

Process Management

• Monitoring and Control of Queues:
• Continuous Process Improvement:
• Implementation of Process Updates:

Team Development and Mentorship

• Regular Audits:
• Training Needs Identification:
• Key Focus Areas Evaluation:
• Conducting Huddles:.

Client Management

• Problem Determination:
• Resolution and Escalation:
• Client Communication:

Reporting and Feedback

• Capacity Planning:
• Data Analysis and Metrics:
• Feedback Mechanisms

Thanks & Regards

Ramdas Sakthivel | Sr.Technical Recruiter

Arthur Grand Technologies Inc

Job Type: Full-time

Pay: ₹600, ₹1,000,000.00 per year

Work Location: In person