21,429 IT Support Staff jobs in India
Help Desk - Technical Support
Pune, Maharashtra
Confidential
Posted today
Job Viewed
Job Description
Job Responsibilities :
- The help desk service will serve for all ICT related incidents and service requests.
- The service will provide a Single Point of Contact (SPOC) and also resolution of all the incidents with root cause analysis that may arise during the Operations phase.
- The team should have adequate knowledge to resolve basic problems on their own.
- If a person or team is not able to resolve the problem within stipulated time frame then needs to escalate accordingly to the concerned user/administrator.
- This helpdesk system should align with ITIL based incident and problem management applications.
The Help Desk shall undertake the following activities:
- Log issues / complaints related to ICT infrastructure at the Data Centre under the scope of work and issue an ID number against the issue / complaint in the CA service-desk.
- Assign severity level to each issue / complaint so as to maintain categorization and differentiate the criticality of the incident via the priority levels, severity levels and impact levels.
- Track each issue / complaint to resolution.
- Provide feedback to the callers.
- Analyze the issue / complaint statistics.
- Escalate the problems to the 3rd party Vendors / concerned Service in-charge if necessary as per defined escalation matrix.
Skills/Expertise:
- Knowledge of operating systems i.e. Windows (all server versions), Red Hat Linux and Red Hat Advance Server etc.
- Knowledge of clustering technology (Linux & Windows),
- basic knowledge of backup operations.
- Knowledge of Networking protocols such as FTP, HTTP, HTTPS, SSH, DNS etc.
- Work experience on CA Service-desk.
- Should have good communication skills.
- Handling L1 / L2 level escalations on windows and linux servers.
- L2 desktop engineer.
- L1 Server troubleshooting.
- Experience on ticketing tool.
- Group policy, hardware, networking, firewall, trunk and access port.
Skills Required
Ftp, Dns Server, Ssh, Http
This advertiser has chosen not to accept applicants from your region.
0
Help Desk Technical Support
Chennai, Tamil Nadu
Confidential
Posted today
Job Viewed
Job Description
Your Title: IS Help Desk Technician
Job Location: Chennai, India
Our Department: Corporate Information Systems
Do you enjoy helping others and working in a close-knit team environment
What You Will Do
You will be responsible for the day-to-day operational activities of Help Desk support covering first
line support for all worldwide Trimble offices. You'll be responsible for screening, referring,
diagnosing, troubleshooting, and resolving internal inquiries and work requests as they relate to the
maintenance and support of personal computers, basic networking, and software applications. You
will work on troubleshooting, identifying, and resolving problems for PCs, Macs, mobile devices,
software applications and workstation/network communications interfaces.
- Attending telephone support requests from worldwide Trimble employees.
- Monitoring and responding to Trimble internal employee requests for help in the Jira Service
- Maintenance of diagnostic & user information in the Help Desk database.
- Gather customer information and determine the issue by elevating and analyzing symptoms.
- Follow standard processes, procedures and policies.
- Resolve user problems independently or in conjunction with other Help Desk staff, and when
- Responsible for Help Desk ticket response and resolution time.
- Fulfills ticket requests by completing the transaction or forwarding the requests.
- Ensure that any faults associated with desktop computers are remedied in the shortest time
operating system problems, supported application configurations and basic network
connectivity issues.
- Attend meetings with peers, other IS staff, IS management and business group managers
- Create knowledge base documents.
- Follow up and make scheduled callbacks with the customer where necessary.
- A customer service focus with solid phone skills and excellent written communications
- Exemplary attendance and punctuality.
- Customer Service: demonstrate the ability to respond with a high degree of urgency to the
others.
- Personable and able to deal with a wide range of customers with different skill levels in a
- Understand safety policies and actively promote safe practices in the workplace.
- Maintain constructive relationships and demonstrate respect for everyone contacted.
- Deal constructively with conflict, focus on the situation, issue or behavior, and not on the
actively promoting and gaining cooperation from others.
- Consistently provide ideas, opinions, or information in an articulate, professional way.
- Actively listen to others and demonstrate understanding of other points of view.
- Willingness and ability to adjust to changing conditions or priorities.
- Take the initiative to identify and act on problems and lead by example.
- Consistently make decisions that resolve problems.
- Must have a demonstrated track record of excellent customer service delivery.
- Must have the ability to work successfully with little supervision.
- Update knowledge by participating in educational opportunities.
- Willing to work on shifts including a night shift.
- Position requires use of a Headset / Microphones.
- 1-3 years of experience or fresh graduate in computer science.
- Excellent English language skills, both written and verbal.
- Ability to speak and write clearly and accurately in English.
- Multilingual ability with the European language is a plus.
- Effective listening skills.
- Basic knowledge on computer hardware and its operating systems.
- Basic knowledge on Microsoft office and mail clients.
- Must be able to solve problems by exploring alternatives and selecting the appropriate
- Certification in Windows / Mac / Linux is an added advantage.
- Basic Networking knowledge.
- Basic Knowledge on electronic equipment, and computer hardware and software, including
- High level of analytical thinking to solve problems with an understanding of technology and
- Does well with minimal "hands on" training and can pick up new skills quickly and can "take
- Ability to multi-task and can handle frequent interruptions.
- Can consistently follow protocol and instructions.
- Can work independently with little management direction.
- Actively looking for ways to help people.
- Touch Type keyboarding skills required.
- Any certification on Operating systems, hardware, or IT process is a plus.
Trimble Chennai has just opened a new 300,000 square feet state-of-the-art facility that has a
seating capacity of nearly 2,000 staff. The Chennai facility is one of Trimble's largest R&D centers
outside of the US. The building features an open office design, with a minimum of six feet between
employees' seating arrangements. The office was designed to provide beautiful, landscaped views
on every floor. It has various facilities such as internet-enabled collaborative spaces, a gym, play
areas, creche, a health food cafe and lobby areas on two floors.
About Our Corporate Information Systems Division
The Corporate Information Systems team supports Trimble employees&apos work technology to keep
them productive. Our global team is located across the world to provide fast response times and to
efficiently diagnose issues and personalize our customers' experience. Our team is cohesive,
supportive, and we are proud of what we do.
Trimble's Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means
actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our
current success while also moving our desire to improve. We actively seek to add members to our
community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most
importantly that they know they belong, no matter who they are or where they are coming from.
Skills Required
Basic Networking Knowledge
This advertiser has chosen not to accept applicants from your region.
1
Help Desk Support
Confidential
Posted today
Job Viewed
Job Description
Job Summary:
Skills Required
It Troubleshooting, Windows Os, Macos, Microsoft Office Suite, Inventory Control
We are seeking a detail-oriented and proactive IT Support Specialist to provide first-level technical support and manage hardware asset operations. This role requires a mix of user support, troubleshooting, asset lifecycle management, and coordination with internal teams to ensure seamless IT hardware services in alignment with project timelines (e.g., Noida Expansion Project).
Key Responsibilities: Technical Support:- Provide first- and second-level support for hardware, software, and application issues.
- Troubleshoot and resolve issues related to Windows, macOS, Office Suite, and standard enterprise applications.
- Use ticketing systems to track, manage, and escalate incidents per SOPs.
- Maintain effective verbal and written communication with project leads and stakeholders.
- Assist with hardware installation, imaging, re-imaging, and upgrades.
- Staff the IT Walk-Up Center; assist customers with hardware and software needs.
- Maintain accurate asset inventory using an Asset Management Tool.
- Perform IT asset receiving, deployment, tracking, and disbursement.
- Coordinate periodic audits (monthly/yearly) and physical verification of all IT assets.
- Ensure compliance with STPI & SEZ processes.
- Manage procurement coordination and vendor interactions.
- Maintain IT stockroom hygiene and availability of devices (loaners, laptops, peripherals, etc.).
- Support timely readiness of HWAM operations for project delivery schedules (e.g., Noida Expansion).
- High School Diploma or equivalent
- 1+ years experience in IT Support or Engineering Support
- 1+ years in OS or application troubleshooting
- Bachelor's degree in Information Technology or related field
- 3–5 years experience in Hardware Asset Management
- Knowledge of IT hardware configurations and enterprise environments
Skills Required
It Troubleshooting, Windows Os, Macos, Microsoft Office Suite, Inventory Control
This advertiser has chosen not to accept applicants from your region.
2
Help Desk Support
Mumbai, Maharashtra
SS Consultancy Pvt Ltd
Posted today
Job Viewed
Job Description
Good communication skills, documentation skills, ability to handle end users and situations
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹200,000.00 - ₹300,000.00 per year
Schedule:
- Day shift
**Speak with the employer**
+91
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹200,000.00 - ₹300,000.00 per year
Schedule:
- Day shift
**Speak with the employer**
+91
This advertiser has chosen not to accept applicants from your region.
3
Help Desk Support
Nashik, Maharashtra
Minitek Systems India pvt ltd
Posted today
Job Viewed
Job Description
**Designation** : Call Co-Ordinator / Helpdesk Support
- Ensure the daily attendance of all location engineer and onsite Engineers availability during service window
- Monitor and respond quickly to incoming requests related to IT issues from Factory users
- follow up with engineer and users to ensure complete resolution of issues
- Identify and escalate situations requiring urgent attention
- Prepare daily, weekly, monthly reports and send it to the reporting managers
- Keep inventory of all equipment, software, and license and provide data when required
**Age below** - 28 years
**Salary**:
- 15k to 17k
**Gender** - male only
**Experience** -1-3 years
**Job location** - Nashik
**Salary**: ₹15,000.00 - ₹17,000.00 per month
Shift:
- Day shift
Ability to commute/relocate:
- Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91-XXX
- Ensure the daily attendance of all location engineer and onsite Engineers availability during service window
- Monitor and respond quickly to incoming requests related to IT issues from Factory users
- follow up with engineer and users to ensure complete resolution of issues
- Identify and escalate situations requiring urgent attention
- Prepare daily, weekly, monthly reports and send it to the reporting managers
- Keep inventory of all equipment, software, and license and provide data when required
**Age below** - 28 years
**Salary**:
- 15k to 17k
**Gender** - male only
**Experience** -1-3 years
**Job location** - Nashik
**Salary**: ₹15,000.00 - ₹17,000.00 per month
Shift:
- Day shift
Ability to commute/relocate:
- Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91-XXX
This advertiser has chosen not to accept applicants from your region.
4
Help Desk Support
Mumbai, Maharashtra
Quess IT Staffing
Posted today
Job Viewed
Job Description
**About Us**
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”
**About Company**
**Roles and Responsibility**
job Description
Help desk
Skill - Customer service
Exp - 1 - 2 Years
Location - Mumbai
Np
- 15days to Immediate
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”
**About Company**
**Roles and Responsibility**
job Description
Help desk
Skill - Customer service
Exp - 1 - 2 Years
Location - Mumbai
Np
- 15days to Immediate
This advertiser has chosen not to accept applicants from your region.
5
Help Desk Support
Gandhidham, Gujarat
Bloom Electronics Pvt Ltd
Posted today
Job Viewed
Job Description
1.Overall maintenance of desktops, thin clients, peripherals, printers, scanners which are currently available and will be installed under envisaged solution with users including L1 support,
2.Desktop and Laptop Installing/Configuring/Trouble shooting of Operating Systems (OS), Office automation Products and Printers & a. To repair / replace faulty components with standard spares excluding consumables like, Ink Cartridges, Toner etc.
3.VENDOR Coordinate is responsible for all type of L-1 support with respect to Hardware, Software,
4. To maintain the PC’s, Servers, Printers, scanner, laptops and other hardware equipment L1 Support,.
5. To repair / replace faulty components with standard spares excluding consumables like, Ink Cartridges, Toner etc.
**Salary**: From ₹10,000.00 per month
Day range:
- Monday to Friday
Shift:
- Day shift
Ability to commute/relocate:
- Gandhidham, Gujarat: Reliably commute or planning to relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 84899 11899
2.Desktop and Laptop Installing/Configuring/Trouble shooting of Operating Systems (OS), Office automation Products and Printers & a. To repair / replace faulty components with standard spares excluding consumables like, Ink Cartridges, Toner etc.
3.VENDOR Coordinate is responsible for all type of L-1 support with respect to Hardware, Software,
4. To maintain the PC’s, Servers, Printers, scanner, laptops and other hardware equipment L1 Support,.
5. To repair / replace faulty components with standard spares excluding consumables like, Ink Cartridges, Toner etc.
**Salary**: From ₹10,000.00 per month
Day range:
- Monday to Friday
Shift:
- Day shift
Ability to commute/relocate:
- Gandhidham, Gujarat: Reliably commute or planning to relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 84899 11899
This advertiser has chosen not to accept applicants from your region.
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Help Desk Support
Nashik, Maharashtra
Minitek Systems India pvt ltd
Posted today
Job Viewed
Job Description
**Designation** : Call Co-Ordinator / Helpdesk Support
- Ensure the daily attendance of all location engineer and onsite Engineers availability during service window
- Monitor and respond quickly to incoming requests related to IT issues from Factory users
- follow up with engineer and users to ensure complete resolution of issues
- Identify and escalate situations requiring urgent attention
- Prepare daily, weekly, monthly reports and send it to the reporting managers
- Keep inventory of all equipment, software, and license and provide data when required
**Age below** - 30 years
**Salary**:
- 12- 17k
**Gender** - male only
**Experience** -2-4 years
**Job location** - Nashik
**Salary**: ₹12,000.00 - ₹17,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91
- Ensure the daily attendance of all location engineer and onsite Engineers availability during service window
- Monitor and respond quickly to incoming requests related to IT issues from Factory users
- follow up with engineer and users to ensure complete resolution of issues
- Identify and escalate situations requiring urgent attention
- Prepare daily, weekly, monthly reports and send it to the reporting managers
- Keep inventory of all equipment, software, and license and provide data when required
**Age below** - 30 years
**Salary**:
- 12- 17k
**Gender** - male only
**Experience** -2-4 years
**Job location** - Nashik
**Salary**: ₹12,000.00 - ₹17,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91
This advertiser has chosen not to accept applicants from your region.
7
Help Desk Support Specialist
Ahmedabad, Gujarat
Relay Human Cloud India
Posted 4 days ago
Job Viewed
Job Description
Job Title: Helpdesk Support Engineer
Location: Ahmedabad, Gujarat
Experience Required: 6 months - 2 years (Fresher's are also welcomed)
Job Description:
We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.
Key Responsibilities:
- Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
- Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
- Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
- Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
- Assets Management : Manage the inventory of All the IT Assets.
- Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
- Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
- Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.
Skills & Qualifications:
- Educational Background: Diploma/Degree in IT, Computer Science, or a related field.
Technical Skills:
- Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
- Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
- Familiarity with helpdesk ticketing tools and remote desktop support.
Soft Skills:
- Strong verbal and written communication skills.
- Excellent problem-solving and analytical abilities.
- Ability to multitask and prioritize tasks effectively.
Experience: 6 months -2 years in a helpdesk or IT support role.
This advertiser has chosen not to accept applicants from your region.
8
Help Desk Support Specialist
Ahmedabad, Gujarat
Relay Human Cloud India
Posted today
Job Viewed
Job Description
Job Title: Helpdesk Support Engineer
Location: Ahmedabad, Gujarat
Experience Required: 6 months - 2 years (Fresher's are also welcomed)
Job Description:
We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.
Key Responsibilities:
- Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
- Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
- Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
- Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
- Assets Management: Manage the inventory of All the IT Assets.
- Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
- Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
- Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.
Skills & Qualifications:
- Educational Background: Diploma/Degree in IT, Computer Science, or a related field.
Technical Skills:
- Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
- Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
- Familiarity with helpdesk ticketing tools and remote desktop support.
Soft Skills:
- Strong verbal and written communication skills.
- Excellent problem-solving and analytical abilities.
- Ability to multitask and prioritize tasks effectively.
Experience: 6 months -2 years in a helpdesk or IT support role.
This advertiser has chosen not to accept applicants from your region.
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