7,040 IT Support Technician jobs in India

Desktop Support Technician

**Roles and Responsibilities**:

- Provide tier 1 support, analysis and resolution planning for detected issues and seeks appropriate resolution of issues. (Desktop & Laptop, Application, Network, & Server Platform troubleshooting)
- Responsible for receiving / logging calls from customers as per specified norms.
- Responsible for 24x7 shift operations in Global Helpdesk for supporting all internal & external clients.
- Responsible for handling all tickets across sites locally/remotely (Using remote tool) as per Global shift roster and guidelines.
- Escalate and track the trouble-ticket progress with other support/next level teams to make sure the tickets are being resolved within agreed SLA time frame.
- Responsible for proper shift handholding and handover process, all pending tasks/tickets should be given to next shift engineer with proper communication.
- Responsible for support users from home whenever required to WFH
- Ready to work in different shifts including Night shift. (24x7 shifts)

**Experience**:

- Responsible for 24x7 shift operations in Global Helpdesk for supporting all internal & external clients.
- Responsible for desktop, laptop, network, server level1 troubleshooting & fix.
- Patch and security configuration compliance (includes virus detection for server and client and latest definition update)
- Escalating the calls to vendor whenever required, analyse reports & recommend changes to process/technology wherever required
- Documentation of the problems to support solution database for diagnostics and solution implementation. - E2E Case Management
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
- Establishes and maintains excellent customer rapport.
- Handling of monitoring tools and first level analysis of alerts generated
- Handling Service request such has Create/ Delete/ Modify mailbox & mailbox properties.
- Handling mailbox movement, mailbox size increase, AD account creation, Backup monitoring.
- Responsible for multiple rollouts/release management whenever required.
- Need to take customer calls when required.
- Should be able work in different projects of IT.
- High priority & E2E support to VIP users.
- WFH support experience will be added advantage.

**Skills Required**:

- Escalation and liaison both within TTEC Internal & external Support Teams both.
- Patch and security configuration compliance (includes virus detection for server and client and latest definition update)
- Escalating the calls to vendor whenever required, analyse reports & recommend changes to process/technology wherever required,
- Documentation of the problems to support solution database for diagnostics and solution implementation.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
- Establishes and maintains excellent customer rapport.
- Handling of monitoring tools and first level analysis of alerts generated
- Handling Service request such has Create/ Delete/ Modify mailbox & mailbox properties.
- Handling mailbox movement, mailbox size increase, AD account creation, Backup monitoring.
- Responsible for multiple rollouts/release management whenever required.
- Need to take customer calls when required.
- Should be able work in different projects of IT.
- Should be having good understanding of new technologies and products.
- Provide update to any issue whenever asked.
- High priority & E2E support to VIP users.
- Should be capable to support users from home whenever required to WFH

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

**Primary Location**: : India-Gujarat-Ahmedabad
** Job**: : Information Technology

JSGYM-TE

Desktop support technician having good knowledge of desktop, laptop repairing and its hardware & software troubleshooting. Should have knowledge of passbook printer, scanner, laser printer etc. Technician should have a bike and android mobile phone having internet. Engineer will be working in field and he will support customers in field.

**Salary**: ₹8,500.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time

Day range:

- Weekend availability

Shift:

- Day shift

Ability to commute/relocate:

- Jamshedpur, Jharkhand: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Diploma (preferred)

**Experience**:

- IT: 1 year (preferred)
- total work: 1 year (preferred)

**Speak with the employer**
+91

Working with hardware vendors on fixing Hardware issues
- Order or buy computer systems and liaise with purchase and supplies department.
- Maintain computer peripheral devices like printers and resolve associated problems.
- Working experience of network security practices and anti-virus programs.
- VPN Configuration Troubleshooting, Remote Support
- Dialer Maintenance
- Monitoring of the all LAN and WAN network

**Job Types**: Full-time, Permanent

**Salary**: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift
- Morning shift

**Education**:

- Diploma (required)

**Experience**:

- IT: 1 year (required)
- Monitoring of the all LAN and WAN network: 1 year (required)

Work Location: In person

**Speak with the employer**

+91

About Blackhawk Network:
At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies, and networks that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!

So, what are you waiting for? Shape your career and join our global network.

Overview:
In this customer service focused role, the Onsite IT Support Specialist puts the customers, Blackhawk Network employees, first and provides an excellent customer experience to each employee. In this role, you will ensure proper computer operation and system access, so employees can accomplish business tasks.

**Responsibilities**:

- Project assignments with mínimal supervision.
- Desktop computing environment consists of Windows 7/10, MAC OS, and iOS.
- Provide Tier 2 support for escalated requests from Remote Service Desk Technicians in a courteous and professional manner.
- Manage escalated incidents and resolve the incidents working with Remote Service Desk team to capture details in knowledgebase articles for future reference.
- Access software updates, drivers, knowledge bases, diagnostics utilities, and frequently asked question resources on the Internet and internal knowledge base to aid in problem resolution.
- Build rapport and elicit problem details from employees.
- Perform post-resolution follow-ups to all help requests.
- Record, track, and document incident requests to final resolution.
- Asset Management tracking as equipment is deployed / returned to stock/ retired.
- Active Directory administration.
- Provide VPN connectivity support for remote personnel.
- Support all network printers and desktop peripherals.
- Experience with supporting VLANS, DHCP, DNS, Security policies, Layer 7 firewalls, and site to site VPN’s.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Develop an understanding of how the IT Services that currently exist can be uniquely applied to the customer base.
- Develop an understanding of the unique technology requirements that exist within the business unit(s).
- Suggest and advocate technology solutions and enhancements that meet the need of the business unit(s).

Qualifications:
- College degree preferred; equivalent and relevant experience considered.
- 3+ years relevant End User support work experience.
- 3+ years with LANWAN networking.
- Excellent customer service skills.
- Experience working in a team-oriented, collaborative environment.
- Knowledge of computer hardware, including laptops, desktops and peripherals (PC & Mac).
- Experience with desktop (PC & Mac), server, and mobile operating systems (Windows 7/10, MAC OS, Windows Server, Android and iOS).
- Application support experience with Office 365 Business Applications and Services, MS Office, Outlook, One Drive, SharePoint, Teams, etc.
- Experience supporting Global Protect, Symantec Endpoint Protection, and various Adobe products.
- Experience using ServiceNow for Incident tracking and Asset management.
- Experience with utilizing JAMF for Mac management and imaging.
- Experience with utilizing Microsoft SCCM for PC management and imaging.
- Working knowledge of a range of computer diagnostic tools utilities and support tools including Windows Performance Monitor, Windows Resource Monitor, and Beyond Trust Bomgar.
- Able to maintain and track stock inventory.
- Excellent written and oral communication skills.
- Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Strong documentation skills.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb information quickly and retain this knowledge for future reference.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Perceptive attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.

GLDR

Desktop Support Associate Technician

**Roles and Responsibilities**:

- Provide tier 1 support, analysis and resolution planning for detected issues and seeks appropriate resolution of issues. (Desktop & Laptop, Application, Network, & Server Platform troubleshooting)
- Responsible for receiving / logging calls from customers as per specified norms.
- Responsible for 24x7 shift operations in Global Helpdesk for supporting all internal & external clients.
- Responsible for handling all tickets across sites locally/remotely (Using remote tool) as per Global shift roster and guidelines.
- Escalate and track the trouble-ticket progress with other support/next level teams to make sure the tickets are being resolved within agreed SLA time frame.
- Responsible for proper shift handholding and handover process, all pending tasks/tickets should be given to next shift engineer with proper communication.
- Responsible for support users from home whenever required to WFH
- Ready to work in different shifts including Night shift. (24x7 shifts)

**Experience**:

- Responsible for 24x7 shift operations in Global Helpdesk for supporting all internal & external clients.
- Responsible for desktop, laptop, network, server level1 troubleshooting & fix.
- Patch and security configuration compliance (includes virus detection for server and client and latest definition update)
- Escalating the calls to vendor whenever required, analyse reports & recommend changes to process/technology wherever required
- Documentation of the problems to support solution database for diagnostics and solution implementation. - E2E Case Management
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
- Establishes and maintains excellent customer rapport.
- Handling of monitoring tools and first level analysis of alerts generated
- Handling Service request such has Create/ Delete/ Modify mailbox & mailbox properties.
- Handling mailbox movement, mailbox size increase, AD account creation, Backup monitoring.
- Responsible for multiple rollouts/release management whenever required.
- Need to take customer calls when required.
- Should be able work in different projects of IT.
- High priority & E2E support to VIP users.
- WFH support experience will be added advantage.

**Skills Required**:

- Escalation and liaison both within TTEC Internal & external Support Teams both.
- Patch and security configuration compliance (includes virus detection for server and client and latest definition update)
- Escalating the calls to vendor whenever required, analyse reports & recommend changes to process/technology wherever required,
- Documentation of the problems to support solution database for diagnostics and solution implementation.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
- Establishes and maintains excellent customer rapport.
- Handling of monitoring tools and first level analysis of alerts generated
- Handling Service request such has Create/ Delete/ Modify mailbox & mailbox properties.
- Handling mailbox movement, mailbox size increase, AD account creation, Backup monitoring.
- Responsible for multiple rollouts/release management whenever required.
- Need to take customer calls when required.
- Should be able work in different projects of IT.
- Should be having good understanding of new technologies and products.
- Provide update to any issue whenever asked.
- High priority & E2E support to VIP users.
- Should be capable to support users from home whenever required to WFH

**Primary Location**: : India-Gujarat-Ahmedabad
** Job**: : Information Technology

JSGYM-TE

Urgent Opening for **Desktop Support-Dialer Technician**

**Ivan** is a family of professionals formed with passionate and dedicated thoughts, dreams and determination. We were formed with a vision to offer startups and enterprises the opportunity to take their business to a new height with something unique, which helped us in shaping up Ivan. Our dream was to pump up global and national businesses with the rare combination of expert strategies, ultimate IT solutions, creative designs, and development solutions, which we achieved with excellence. There is no looking back since then. Today, we are an ultimate technology destination delivering 360° IT consulting solutions, globally.

**CONTACT - HR:

- ** SANDIP DAS-

Experience: - 1 to 1.5 years

**Joining**:

- Immediate or at least 30 days Notice period

**Requirements**:

- Experience in Soft phone **Dialer
- VICI DIALER or others**:

- Experienced in **IT/Computer **hardware problem solving
- Sound Knowledge in **LAN Configuration**:

- **Skype & Outlook **Set up Experience
- Sound Knowledge on hardware and new technologies ITI / technical or Equivalent degree

**Salary**:

- Negotiable upto 2000/Month

**BENEFITS**
- Five Days Working in a week
- Saturday & Sunday fixed off
- Ample scope for growth opportunities

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹9,059.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Paid time off
- Provident Fund

Day range:

- Monday to Friday

Shift:

- Rotational shift

Ability to commute/relocate:

- Sech Bhavan - 700091, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Application Question(s):

- Need to join with 30 days notice period.

**Experience**:

- VICI DIALER: 1 year (preferred)
- LAN & WAN setup: 2 years (preferred)
- Computer hardware: 2 years (preferred)

**Speak with the employer**
+91

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.  ABOUT THIS JOB: Nielsen is a tech company backed by over a century of forward momentum to show the world what’s next while continuing to deliver world-class technical support to our clients and colleagues — and we couldn’t do it without our support technicians.In Nielsen, we are the market leader that drives content ratings across virtually all viewing platforms including local and national TV, streaming, digital advertising, and more. This role is in Media Platform & Core Services. Nielsen clients span the globe and require technology support technicians who can connect the dots for their technology needs. As a Support Technician at Nielsen, you will be responsible for helping your colleagues and our clients receive current offerings per contracted commitments. You will work cross-functionally to solve client technology problems. Your clients may cut across time zones, datasets and technologies and it will be your responsibility to keep track of all the moving parts, bring people together across multiple teams and communicate with various stakeholders, including senior management. We are looking for motivated, analytical, dynamic individuals with a passion for data and technology to join our Platform & Core Services team. If you thrive in high-energy environments and if you love the idea of working across every business function, you would be a great fit for our team!

RESPONSIBILITIES

Support our Daily, Monthly and Quarterly deliverables for clients

Become an expert in using our Platform tools in order to better understand multiple client needs

Identify data discrepancies and trend breaks within our deliverables before clients see it

Manage assigned client workload and work with teammates to satisfy client technology requests and respond to client technology inquiries

Help organize the competing deliveries

Work across Product, Operations, Technology, and Client Services teams to meet client and platform objectives

Identify and communicate systems and process enhancements and defect fixes 

Ensure issues are identified in a timely and appropriate manner 

Suggest and implement best practices

Document processes and procedures

QUALIFICATIONS

Multiple years of experience in a customer service-oriented role in Operations, Technology or Engineering

Experience an interest in data analysis (preferably with the ability to query data using SQL)

Ability to prioritize, manage, and deliver on multiple work streams simultaneously; highly motivated and able to work within aggressive schedules 

Ability to analyze and evaluate problems, offer solutions and determine when more help is required or when escalation is necessary

Superior communication skills (interpersonal, verbal, presentation, written, email)

Action-oriented, flexible, resourceful, and able to operate effectively within a dynamic, fast-paced environment

Time management skills and attention to detail

Ability to work as part of a team and interact effectively with others

Positive attitude, team player, self-starter; takes initiative, ability to work independently

We are seeking a dedicated Desktop Support Technician to provide essential first and second-level application and hardware support to both internal users and external clients. This role is crucial for ensuring the smooth operation of our multimedia platforms by efficiently resolving technical issues, maintaining system performance, and upholding documentation standards in a fast-paced environment.

Primary Responsibilities:

• Technical Support: Provide comprehensive first and second-level application and hardware support to internal users and external clients, addressing a wide range of technical issues.
• Ticket Resolution: Field incoming problem tickets from end-users, diligently working to resolve application and software issues within servers, databases, and other mission-critical systems.
• Documentation: Accurately document all pertinent end-user identification information, including name, department, contact information, and the nature of the problem or issue for tracking and resolution.
• Performance Maintenance: Maintain and enhance the performance of all new and existing software and applications across the organization through proactive measures and timely interventions.
• Hands-on Fixes: Perform hands-on fixes at the desktop level, which includes installing and upgrading software, installing hardware components, implementing file backups, and configuring systems and applications according to established protocols.
• Testing & Follow-ups: Thoroughly test fixes and perform post-resolution follow-ups to ensure that problems have been adequately and completely resolved, confirming user satisfaction.
• Ticket Management: Independently manage the resolution of trouble tickets from start to finish, escalating to third-level support as required to ensure timely and effective problem-solving.
• Preventative Maintenance: Conduct preventative maintenance activities, including the installation of service packs, patches, hotfixes, anti-virus software, and other updates to ensure system stability and security.
• Standard Development: Participate actively in the development and deployment of desktop management standards, contributing to best practices and operational efficiency.

Required Skills:

• Knowledge of multiple operating systems , Microsoft Office applications , and web browser tools.
• Understanding of LAN & WAN network topologies and practices .
• Familiarity with Macintosh systems.
• Strong customer service orientation.
• Ability to balance and shift priorities and deadlines effectively in a fast-paced, demanding environment.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Ability to present complex technical ideas in user-friendly language.
• Highly self-motivated and directed.

Skills Required
Technical Support, Testing, Operating Systems, Microsoft Office

We are seeking a skilled and reliable IT Support Technician to provide technical assistance and support related to computer systems, hardware, and software. This role is essential for maintaining our IT infrastructure and ensuring smooth operations.

Responsibilities:

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues in a timely manner.
• Provide end-user support, responding to support requests via ticketing system, email, and phone.
• Assist with network troubleshooting, including connectivity issues and basic network configuration.
• Manage user accounts, permissions, and access rights.
• Perform routine system maintenance, updates, and security checks.
• Document all support activities, resolutions, and configurations in the knowledge base.
• Install and maintain company-specific applications and software.
• Assist in setting up new employee workstations and onboarding IT equipment.
• Troubleshoot and resolve issues with mobile devices and peripherals.
• Escalate complex technical issues to senior IT staff or specialized teams.
• Ensure all IT equipment is properly maintained and inventory is kept up-to-date.
• Provide technical guidance and support to end-users on best practices.
• Collaborate with the IT team on various projects and system upgrades.
• Maintain a high level of customer service and user satisfaction.

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Minimum of 2-3 years of experience in IT support or helpdesk roles.
• Proven experience with hardware and software troubleshooting.
• Knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with Microsoft Office Suite and common business applications.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple support tickets simultaneously.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
• Experience with remote support tools is beneficial.
• Customer-focused attitude with a commitment to providing excellent service.
• Ability to work effectively in an on-site environment.

Join our team in **Chandigarh, Chandigarh, IN** and support our technological needs.