314 IT Support jobs in Nagpur

POSITION REPORTS TO: SENIOR IT MANAGER

POSITION LOCATION: VADODARA, GUJARAT, INDIA (On-site)

COMPANY BUDGET: 10,00,000 - 11,00,000 PA.

POSITION SUMMARY

We are seeking an experienced and highly skilled Senior System Administrator to assist with the design,

maintenance, and monitoring of Companies Infrastructure. This position will continually improve IT

Infrastructure standards, policies, and procedures for Company and ensure the confidentiality, integrity

and availability for all on-premises and cloud-based resources. The Senior System Administrator will

work closely with the US-based IT team to align infrastructure practices and standards across the

organization.

JOB RESPONSIBILITIES

The position responsibilities will include, but not limited to:

• Configure, deploy, and maintain Azure, AWS, and Hyper-V Server environments, ensuring

adherence to industry best practices and company standards.

• Administer and address user support tickets in alignment with ITIL principles, ensuring timely

resolutions and maintaining superior levels of user satisfaction.

• Configure, deploy, and maintain Active Directory services, such as Domain Controllers,

User/Group Management, and Group Policy Administration.

• Administer and maintain a hybrid Active Directory environment ensuring timely

synchronizations between On-Premises and Cloud Infrastructure.

• Administer and maintain Microsoft 365 services, such as Exchange Online, SharePoint,

Teams, and other tenant services.

• Collaborate closely with the IT Security team to implement security best practices and

controls, ensuring the confidentiality, integrity, and availability of our Infrastructure.

• Administer and maintain regular backups and disaster recovery strategies for all

Infrastructure services ensuring business continuity.

• Maintain detailed documentation of Infrastructure services, such as Asset Inventory and

Software/Hardware design and implementation.

• Generate regular reports on server performance, security and compliance metrics, and other

relevant reporting metrics as required.

• Proactively identify and mitigate potential risks and issues early in the process, developing

effective mitigation strategies.

• Prioritize and manage multiple tasks effectively in a fast-paced environment, adapting to

changing business needs and market conditions.

• Work independently and take ownership of assigned tasks while also being a strong team

player.

• Collaborate with cross-functional teams, including Development and Operations, to ensure

that infrastructure practices align with application requirements and operational needs.

• Stay up to date with emerging trends, technologies, and methodologies in system

administration and drive their adoption within the team as appropriate.

• Establish and maintain strong communication channels and processes to ensure seamless

collaboration with the US-based IT team, despite time zone differences.

• Continuously monitor and optimize the performance, capacity, and availability of

infrastructure components, ensuring that systems meet or exceed service level agreements

(SLAs).

• Identify opportunities for automation and implement solutions to streamline system

administration tasks, reduce manual effort, and improve overall efficiency.

• Communicate complex technical concepts and solutions effectively to both technical and

non-technical stakeholders, ensuring clear understanding and alignment across the

organization.

• Ensure that all system administration activities adhere to IT governance frameworks, industry

standards, and relevant compliance requirements, such as HIPAA.

• Proactively identify areas for improvement in the organization's infrastructure and propose

solutions to enhance performance, security, and scalability.

KNOWLEDGE, SKILLS AND ABILITIES

Required Skills/Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's

degree preferred.

• 5+ years of experience in system administration, with a focus on Windows Server

environments.

• MCSE or equivalent certification.

• Proficiency managing on-premises/cloud Windows server deployments in Hyper-V, Azure

and AWS.

• Proficiency in hybrid Active Directory environments.

• Proficiency in scripting languages (e.g., PowerShell, Bash)

• Excellent verbal, written, and interpersonal skills with a proven ability to communicate at

various levels within the organization and with external parties.

• Ability and confidence to take calculated risks in uncertain or ambiguous situations.

• Excellent organizational skills and demonstrated ability to manage multiple competing

priorities and assignments.

• Passion for delivering business value and willingness to perform other assigned tasks.

• Ability to deliver regular quick updates, system solutions, and communicate issues to

management

Preferred Skills/Experience:

• AZ-104T00-A: Microsoft Azure Administrator Certification

• Experience with NIST Cybersecurity Framework 1.1 and NYDFS 500.03

• Experience successfully working with remote or distributed teams, particularly in a global

context.

• Familiarity with IT service management tools, such as ServiceNow or Jira Service Desk.

• Experience in the legal services or healthcare industry is a plus.

POSITION REPORTS TO: SENIOR IT MANAGER

POSITION LOCATION: VADODARA, GUJARAT, INDIA (On-site)

COMPANY BUDGET: 10,00,000 - 11,00,000 PA.

POSITION SUMMARY

We are seeking an experienced and highly skilled Senior System Administrator to assist with the design,

maintenance, and monitoring of Companies Infrastructure. This position will continually improve IT

Infrastructure standards, policies, and procedures for Company and ensure the confidentiality, integrity

and availability for all on-premises and cloud-based resources. The Senior System Administrator will

work closely with the US-based IT team to align infrastructure practices and standards across the

organization.

JOB RESPONSIBILITIES

The position responsibilities will include, but not limited to:

• Configure, deploy, and maintain Azure, AWS, and Hyper-V Server environments, ensuring

adherence to industry best practices and company standards.

• Administer and address user support tickets in alignment with ITIL principles, ensuring timely

resolutions and maintaining superior levels of user satisfaction.

• Configure, deploy, and maintain Active Directory services, such as Domain Controllers,

User/Group Management, and Group Policy Administration.

• Administer and maintain a hybrid Active Directory environment ensuring timely

synchronizations between On-Premises and Cloud Infrastructure.

• Administer and maintain Microsoft 365 services, such as Exchange Online, SharePoint,

Teams, and other tenant services.

• Collaborate closely with the IT Security team to implement security best practices and

controls, ensuring the confidentiality, integrity, and availability of our Infrastructure.

• Administer and maintain regular backups and disaster recovery strategies for all

Infrastructure services ensuring business continuity.

• Maintain detailed documentation of Infrastructure services, such as Asset Inventory and

Software/Hardware design and implementation.

• Generate regular reports on server performance, security and compliance metrics, and other

relevant reporting metrics as required.

• Proactively identify and mitigate potential risks and issues early in the process, developing

effective mitigation strategies.

• Prioritize and manage multiple tasks effectively in a fast-paced environment, adapting to

changing business needs and market conditions.

• Work independently and take ownership of assigned tasks while also being a strong team

player.

• Collaborate with cross-functional teams, including Development and Operations, to ensure

that infrastructure practices align with application requirements and operational needs.

• Stay up to date with emerging trends, technologies, and methodologies in system

administration and drive their adoption within the team as appropriate.

• Establish and maintain strong communication channels and processes to ensure seamless

collaboration with the US-based IT team, despite time zone differences.

• Continuously monitor and optimize the performance, capacity, and availability of

infrastructure components, ensuring that systems meet or exceed service level agreements

(SLAs).

• Identify opportunities for automation and implement solutions to streamline system

administration tasks, reduce manual effort, and improve overall efficiency.

• Communicate complex technical concepts and solutions effectively to both technical and

non-technical stakeholders, ensuring clear understanding and alignment across the

organization.

• Ensure that all system administration activities adhere to IT governance frameworks, industry

standards, and relevant compliance requirements, such as HIPAA.

• Proactively identify areas for improvement in the organization's infrastructure and propose

solutions to enhance performance, security, and scalability.

KNOWLEDGE, SKILLS AND ABILITIES

Required Skills/Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's

degree preferred.

• 5+ years of experience in system administration, with a focus on Windows Server

environments.

• MCSE or equivalent certification.

• Proficiency managing on-premises/cloud Windows server deployments in Hyper-V, Azure

and AWS.

• Proficiency in hybrid Active Directory environments.

• Proficiency in scripting languages (e.g., PowerShell, Bash)

• Excellent verbal, written, and interpersonal skills with a proven ability to communicate at

various levels within the organization and with external parties.

• Ability and confidence to take calculated risks in uncertain or ambiguous situations.

• Excellent organizational skills and demonstrated ability to manage multiple competing

priorities and assignments.

• Passion for delivering business value and willingness to perform other assigned tasks.

• Ability to deliver regular quick updates, system solutions, and communicate issues to

management

Preferred Skills/Experience:

• AZ-104T00-A: Microsoft Azure Administrator Certification

• Experience with NIST Cybersecurity Framework 1.1 and NYDFS 500.03

• Experience successfully working with remote or distributed teams, particularly in a global

context.

• Familiarity with IT service management tools, such as ServiceNow or Jira Service Desk.

• Experience in the legal services or healthcare industry is a plus.

• Responding to customer inquiries via phone, email, and chat in a professional and timely manner.
• Diagnosing and troubleshooting technical problems related to software applications, operating systems, and hardware devices.
• Guiding customers through step-by-step solutions to resolve their technical issues.
• Escalating complex problems to higher-level support teams when necessary.
• Documenting customer interactions, issues, and resolutions in the support ticketing system.
• Creating and updating knowledge base articles and FAQs to assist users.
• Providing feedback to product development teams on common issues and user needs.
• Adhering to service level agreements (SLAs) for response and resolution times.
• Participating in training sessions to stay updated on product knowledge and support procedures.
• Assisting with remote user setup and troubleshooting.

• Proven experience in a technical support or customer service role.
• Strong understanding of computer hardware, software, and networking concepts.
• Familiarity with operating systems (Windows, macOS) and common applications.
• Excellent communication, listening, and problem-solving skills.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• A patient and empathetic approach to customer interaction.
• Ability to work effectively in both individual and team settings.
• A desire to learn and adapt to new technologies.

• Provide first and second-level technical support to customers via phone, email, and chat.
• Diagnose and resolve technical hardware and software issues.
• Guide end-users through problem-solving processes.
• Install, configure, and maintain software and hardware.
• Document all technical issues, steps taken, and resolutions in a CRM system.
• Create and maintain comprehensive knowledge base articles and FAQs.
• Identify recurring technical issues and suggest solutions for improvement.
• Escalate unresolved issues to senior technical staff or development teams.
• Monitor system performance and troubleshoot alerts.
• Assist in the testing and deployment of new software releases.
• Ensure a high level of customer satisfaction through effective communication and problem resolution.
• Stay updated on product updates and technical advancements.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Technical Support Engineer or similar role.
• Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Experience with troubleshooting methodologies and tools.
• Excellent analytical, problem-solving, and debugging skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Ability to work independently and manage time effectively in a remote environment.
• Experience with CRM and help desk software.
• Customer-oriented attitude and strong empathy.
• Familiarity with scripting languages is a plus.

About Eqvista

Eqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)

Please visit: to learn more about our company.

For more open position, please visit:

We are looking for a highly-driven and motivated Technical Support to join our team. They will be mainly responsible to provide technical support for users and instructions for internal use on our software system. High performance and capacity candidates would have an opportunity to expand their role.

Job Responsibilities & Duties:

· Preparation of Support Articles on software features for client

· Preparation of Instruction Manual for internal use

· System design and internal/external support guides

· Assisting for preparation of details for developing new features

· Liaising with different teams concerning product development or project details.

· Handling ad hoc assignments as required

Job Requirements:

· Degree in Finance/Accounting / Management / Business Administration

· 1 year of software/product related experience(preferred)

· Analytical with great attention to detail

· Good command of written and spoken English

· Good report writing and research skills

· Good interpersonal, communication and analytical skills

· Independent, self-motivated, responsible and diligent

· Passion for software products and researching newest technology

· Able to work independently and meet deadlines

· Able to handle remote work and setting own deadlines

· Excellent skills in Excel & Word

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative work environment that values creativity and innovation.
• Flexible work arrangements including remote work options.

Role Overview:

As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.

Key Responsibilities:

1. Customer Interaction:

• Troubleshooting : Diagnose and resolve technical issues reported by customers via phone, chat, or email.
• Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation.
• Effective Communication : Clearly explain technical concepts to non-technical users .

1. Product Knowledge:

• Microsoft Ecosystem : Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.
• Updates and Patches : Stay informed about product updates, patches, and known issues.
• Self-Service Guidance : Guide customers on using self-help resources and online documentation.

1. Issue Resolution:

• Tiered Support : Escalate complex issues to higher tiers when necessary.
• Remote Assistance : Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
• Case Management : Document interactions, solutions, and follow-up actions in the support system.

1. Customer Satisfaction:

• First-Contact Resolution : Strive for first-contact resolution whenever possible.
• Professionalism : Maintain a positive and professional demeanour even during challenging interactions.
• Customer Feedback : Collect feedback and identify areas for improvement.

1. Collaboration:

• Cross-Functional Teams : Collaborate with other teams (engineering, product management) to address recurring issues.
• Knowledge Sharing : Contribute to internal knowledge bases and share best practices.

1. Quality Assurance:

• Adherence to Policies : Follow Microsoft’s support policies and guidelines.
• Quality Metrics : Meet performance metrics related to response time, resolution time, and customer satisfaction.

Technical Support Skills:

• Assisting with delivering the appropriate post install technical support.
• Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
• Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions

Role: Technical Support Engineer.

Location:- 50032- HYD – Onsite (in-person interview)

Job Description

What you get to do in this role:

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies, including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them, but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Qualifications & Experience

• Must have a bachelor’s degree in computer science or a related field (or equivalent degree and experience)

• 2+ years providing customer-facing technical support (ITOM applications)

• Good Communication Skills

In order to be successful in this role, we need someone who has:

• Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting, and PowerShell.

• Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.

• Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.

• Strong troubleshooting/root cause isolation skills

• Demonstrated creative problem-solving approach and strong analytical skills

• Must be proficient with analyzing log files and standard debugging concepts.

• Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.

• Excellent communication skills (verbal and written).

Preferred:

• Solid understanding of object-oriented programming skills (Java strongly preferred)

A fundamental understanding of ITOM, CMDB and ITIL business process

• Experience providing web development support is highly desirable.

• Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)

• Understanding of JavaScript or any other scripting language with logical approach for given problem statement.

• Previous experience in software development(or) software consulting.

• Experience supporting and troubleshooting infrastructure level issues.

About the Company : 

BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.

Job Description : We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.

Key Responsibilities :

• Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
• Troubleshoot and resolve technical problems related to APIs and other system integrations.
• Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
• Document client interactions and maintain an accurate record of issue resolutions.
• Proactively identify areas for improvement in support processes to reduce escalation rates.
• Educate clients on best practices and assist them in optimizing their use of the company’s solutions.

Qualifications :

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in a client-facing tech support role, preferably handling API-related queries.
• Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
• Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
• Exceptional verbal and written communication skills.
• Ability to work collaboratively with teams and adapt to a fast-paced environment.

Preferred Skills :

• Experience with customer service tools and platforms.
• Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
• Basic coding or scripting knowledge (e.g., Python) is beneficial.

What We Offer :

• A collaborative and innovative work environment.
• Opportunities for professional growth and skill development.
• Competitive compensation and benefits package.

Job Summary:

The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.

Key Responsibilities

Administrative Services:

• Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
• Manage the associated service Outlook mailbox.
• Create and analyze performance and usage metrics.
• Open, update, and resolve service tickets related to AV and webcasting technologies.
• Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
• Escalate complex issues to third-level support or manufacturer/vendor support teams.
• Participate in meetings regarding current and future AV and webcasting systems.
• Maintain and update training and troubleshooting documentation.

Video Call and Webcast Support:

• Ensure video endpoints are online and operational.
• Manage incident response during active calls and webcasts.
• Prepare and support webcast events, including creating event webpages and conducting dry runs.
• Monitor live webcast events and troubleshoot issues as needed.
• Report viewer metrics during and after events.
• Trim, encode, and distribute recorded on-demand copies of webcast sessions.
• Coordinate technology scheduling to ensure successful meetings.
• Webcast Video on Demand Services:
• Create and manage streaming VOD directories for Ford users.
• Manage user groups and multimedia storage on Ford’s network.
• Troubleshoot issues related to uploaded VOD content.
• Assist users with training on new and existing video technologies.
• Provide streaming metrics and analytics for hosted videos.

Commissioning Services:

• Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
• Test endpoints and network devices.
• Review, verify, and backup configuration files to facilitate disaster recovery.
• Support the commissioning and decommissioning of conference rooms and AV devices.
• Conduct room testing, certification, and troubleshooting.

Application Support:

• Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
• Collaborate with Product Engineers to resolve application issues.
• Escalate critical issues to Level 3 engineering.
• Assist users with application usage and remote training.
• Manage support tickets within Ford’s ticketing system.
• Administer access requests and maintain support documentation.

Qualifications:

• Proven experience in AV support, video conferencing, and webcast management.
• Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Experience with ticketing systems and documentation management.

Preferred Skills:

• Knowledge of webcast and streaming platforms.
• Experience with AV commissioning and room setup.
• Ability to train end-users on AV technologies.