3,155 IT Systems Administrator jobs in India
Systems Administrator
Posted 17 days ago
Job Viewed
Job Description
Overview
The Managed Services System Administrator will work with a team of managed services administrators and engineers to deliver excellent support and management of our customers’ environment. They will field issues and requests escalated directly by customer IT personnel, end users, and monitoring tools. Our managed services team focuses on providing the comprehensive expertise our customers need to manage and operate their infrastructure. This role will have broad exposure across a range of cloud, server, virtualization, and security platforms, working issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter with a broad technical background, the ability to learn quickly, and exceptional customer service skills.
Responsibilities
System Operations:
- Document processes, procedures, and reporting to ensure our customer environments are operating efficiently and in line with best practices
- Participate in projects and customer onboardings
- Regularly upgrade server, virtualization, backup, and storage systems as needed
- Manage system infrastructure including, databases, testing computer equipment, firewalls, malware and other software and hardware
Operations:
- Communicate clearly with customers both in writing and over the phone
- Execute change requests and address issues escalated from other technical teams
- Perform mid-level and advanced troubleshooting of issues across a wide range of technical platforms including Linux/Windows servers, network devices, hypervisors, and storage systems
- Respond to automated alerts performing troubleshooting and resolution of issues
- Use ticketing systems to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
- Research technical issues, using internal and publicly available documentation
- Work with OEM and 3rd party support providers to resolve issues
- Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
- Ability to work independently and proactively to identify and resolve issues without direct instruction
- Act as an escalation point during both business and non-business hours, as required
- Configure system backups and verify that backups have been completed
- Provide mentorship, guidance, and technical expertise to others
- Perform other tasks as assigned by management
Qualifications
Education and Training
- High school diploma required; college degree strongly preferred
- Relevant certifications strongly preferred:
- Azure Certified Fundamentals
- AWS Certified SysOps Administrator
- Microsoft MCSA
- Red Hat RHCSA
- ITIL 4 Foundation
- VCP Data Center Virtualization
Experience
- 3-5 years in a technical field
- Experience providing customer support
- Experience in 24x7x365 Managed Services or SaaS organization
- Experience using ITSM and Monitoring tool sets
Skills
- Highly analytical thinker and troubleshooter
- Detail oriented with excellent documentation and communication skills
- Self-motivated, passionate about technology, with the desire to learn new things
- Ability to administer online collaboration platforms such as M365 or G Suite
- Ability to administer and manage Cloud Solution Providers native solutions strongly preferred
- Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
- Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls preferred
- Ability to administer unified communications platforms preferred
- Ability to mentor and train others
- Ability to manage and track time independently
- Familiarity with centralized patching and RMM solutions ideal
- Strong knowledge of IT security principles
Systems Administrator
Posted today
Job Viewed
Job Description
Overview
The Managed Services System Administrator will work with a team of managed services administrators and engineers to deliver excellent support and management of our customers’ environment. They will field issues and requests escalated directly by customer IT personnel, end users, and monitoring tools. Our managed services team focuses on providing the comprehensive expertise our customers need to manage and operate their infrastructure. This role will have broad exposure across a range of cloud, server, virtualization, and security platforms, working issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter with a broad technical background, the ability to learn quickly, and exceptional customer service skills.
Responsibilities
System Operations:
- Document processes, procedures, and reporting to ensure our customer environments are operating efficiently and in line with best practices
- Participate in projects and customer onboardings
- Regularly upgrade server, virtualization, backup, and storage systems as needed
- Manage system infrastructure including, databases, testing computer equipment, firewalls, malware and other software and hardware
Operations:
- Communicate clearly with customers both in writing and over the phone
- Execute change requests and address issues escalated from other technical teams
- Perform mid-level and advanced troubleshooting of issues across a wide range of technical platforms including Linux/Windows servers, network devices, hypervisors, and storage systems
- Respond to automated alerts performing troubleshooting and resolution of issues
- Use ticketing systems to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
- Research technical issues, using internal and publicly available documentation
- Work with OEM and 3rd party support providers to resolve issues
- Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
- Ability to work independently and proactively to identify and resolve issues without direct instruction
- Act as an escalation point during both business and non-business hours, as required
- Configure system backups and verify that backups have been completed
- Provide mentorship, guidance, and technical expertise to others
- Perform other tasks as assigned by management
Qualifications
Education and Training
- High school diploma required; college degree strongly preferred
- Relevant certifications strongly preferred:
- Azure Certified Fundamentals
- AWS Certified SysOps Administrator
- Microsoft MCSA
- Red Hat RHCSA
- ITIL 4 Foundation
- VCP Data Center Virtualization
Experience
- 3-5 years in a technical field
- Experience providing customer support
- Experience in 24x7x365 Managed Services or SaaS organization
- Experience using ITSM and Monitoring tool sets
Skills
- Highly analytical thinker and troubleshooter
- Detail oriented with excellent documentation and communication skills
- Self-motivated, passionate about technology, with the desire to learn new things
- Ability to administer online collaboration platforms such as M365 or G Suite
- Ability to administer and manage Cloud Solution Providers native solutions strongly preferred
- Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
- Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls preferred
- Ability to administer unified communications platforms preferred
- Ability to mentor and train others
- Ability to manage and track time independently
- Familiarity with centralized patching and RMM solutions ideal
- Strong knowledge of IT security principles
Systems Administrator
Posted today
Job Viewed
Job Description
Overview
The Managed Services System Administrator will work with a team of managed services administrators and engineers to deliver excellent support and management of our customers’ environment. They will field issues and requests escalated directly by customer IT personnel, end users, and monitoring tools. Our managed services team focuses on providing the comprehensive expertise our customers need to manage and operate their infrastructure. This role will have broad exposure across a range of cloud, server, virtualization, and security platforms, working issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter with a broad technical background, the ability to learn quickly, and exceptional customer service skills.
Responsibilities
System Operations:
- Document processes, procedures, and reporting to ensure our customer environments are operating efficiently and in line with best practices
- Participate in projects and customer onboardings
- Regularly upgrade server, virtualization, backup, and storage systems as needed
- Manage system infrastructure including, databases, testing computer equipment, firewalls, malware and other software and hardware
Operations:
- Communicate clearly with customers both in writing and over the phone
- Execute change requests and address issues escalated from other technical teams
- Perform mid-level and advanced troubleshooting of issues across a wide range of technical platforms including Linux/Windows servers, network devices, hypervisors, and storage systems
- Respond to automated alerts performing troubleshooting and resolution of issues
- Use ticketing systems to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
- Research technical issues, using internal and publicly available documentation
- Work with OEM and 3rd party support providers to resolve issues
- Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
- Ability to work independently and proactively to identify and resolve issues without direct instruction
- Act as an escalation point during both business and non-business hours, as required
- Configure system backups and verify that backups have been completed
- Provide mentorship, guidance, and technical expertise to others
- Perform other tasks as assigned by management
Qualifications
Education and Training
- High school diploma required; college degree strongly preferred
- Relevant certifications strongly preferred:
- Azure Certified Fundamentals
- AWS Certified SysOps Administrator
- Microsoft MCSA
- Red Hat RHCSA
- ITIL 4 Foundation
- VCP Data Center Virtualization
Experience
- 3-5 years in a technical field
- Experience providing customer support
- Experience in 24x7x365 Managed Services or SaaS organization
- Experience using ITSM and Monitoring tool sets
Skills
- Highly analytical thinker and troubleshooter
- Detail oriented with excellent documentation and communication skills
- Self-motivated, passionate about technology, with the desire to learn new things
- Ability to administer online collaboration platforms such as M365 or G Suite
- Ability to administer and manage Cloud Solution Providers native solutions strongly preferred
- Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
- Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls preferred
- Ability to administer unified communications platforms preferred
- Ability to mentor and train others
- Ability to manage and track time independently
- Familiarity with centralized patching and RMM solutions ideal
- Strong knowledge of IT security principles
Systems Administrator
Posted today
Job Viewed
Job Description
About Business Unit:
At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through pioneering technology across Epsilon's platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments. By adopting the newest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of redefining our digital business and capturing new opportunities.
Why We're Looking for You:
- You understand and apply best practices in IT infrastructure.
- You enjoy working in complex, enterprise-scale environments.
- You're ready to collaborate across global teams and stakeholders.
- You bring deep expertise in system administration, automation, and infrastructure operations.
What You'll Enjoy in This Role:
- Exposure to diverse, global infrastructure environments.
- Deep hands-on experience with Microsoft Windows Server, cloud (Azure/AWS), and automation tools.
- Opportunity to code, script, and drive platform-level innovation and modern DevOps practices
- Direct impact on infrastructure strategy, reliability, and service delivery.
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.
Responsibilities
- Build, scale, secure, and support Windows-based infrastructure services using innovative solutions.
- Automate infrastructure configuration, deployments, and patching using tools like Ansible, Terraform, PowerShell, etc.
- Develop, manage, and maintain CI/CD pipelines using tools like Jenkins, ArgoCD, Buildkite, etc.
- Deploy and maintain Windows Server, Workspace/AppStream, and related core infrastructure components.
- Manage and support services including Active Directory, DNS, WSUS, GPOs.
- Collaborate with developers and business users to diagnose, resolve, and document system issues.
- Design and implement monitoring and logging solutions (e.g., Splunk, SumoLogic, Elastic, New Relic).
- Integrate and support internal and third-party RESTful APIs and web services.
- Provide performance metrics and reporting using tools like PowerBI for capacity planning and business insight.
- Participate in 24x7 on-call rotation and incident response duties.
- Work with InfoSec teams to conduct security audits and apply compliance/hardening measures.
- Coordinate and implement system changes, updates, and configuration improvements across environments.
- Expand configuration management infrastructure to support rapid service deployment.
- Maintain infrastructure documentation, SOPs, and change control records.
Qualifications
- 3+ years of experience in systems administration or DevOps within Windows Server 2019+ environments.
- Strong scripting/programming experience with PowerShell, Bash & Python
- Hands-on experience with Infrastructure as Code (Ansible & Terraform).
- Experience with Active Directory, DNS, WSUS, GPOs, and server patching methodologies.
- Exposure to Workspace/AppStream deployment and administration.
- Comfortable working in continuous integration/deployment environments.
- Experience with Git, GitHub, Bitbucket or other version control tools.
- Monitoring/log collection experience with Splunk, Elastic, Grafana, Prometheus, etc.
- Knowledge of infrastructure fundamentals including Backup, Storage, and Networking.
- Strong analytical thinking and a dedicated, problem-solving approach.
- Passion for learning new tools and staying up to date with industry trends.
- Bonus: Experience in Docker & Kubernetes
Preferred Qualifications:
- B.E in Computer Science & Engineering
- Industry certifications: Microsoft Certified, AWS/Azure, Site Reliability/DevOps Engineer, etc.
- Experience in hybrid cloud environments and infrastructure-as-code practices.
Additional Information
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon has a core set of 5 values that define our culture and guide us to bring value for our clients, our people and consumers. We are seeking candidates that align with our values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
YOUniverse. A work-world with you at the heart of it!
At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That's why our work-world, aptly named 'YOUniverse' is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do.
Take a trip to YOUniverse and explore our unique benefits, here
Epsilon is an Equal Opportunity Employer.
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.
Systems Administrator
Posted today
Job Viewed
Job Description
Overview
Clinton Health Access Initiative India Private Limited (CIPL) is a private entity, majority-owned by the Clinton Health Access Initiative (CHAI), a US-based non-profit organization. CIPL operates independently and exclusively provides export-based services, contributing to CHAI’s goals of improving healthcare access, delivery, and outcomes in underserved populations. CIPL serves as a Global Shared Service (GSS) or Global Capability Center (GCC) harnessing technical expertise and innovative solutions to address global health challenges.
CIPL is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CIPL values diversity, inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.
About the Position:
The Systems Administrator is part of a cohesive, high-performing IT team supporting 1800 users in over 30 countries. Our goal is to ensure that our systems are reliable, secure, and robust to support CHAI staff, volunteers, and partners fulfill their mission of expanding access and care to health care services in underserved areas.
Located at the CIPL office in New Delhi, India, the Systems Administrator will play a key role in the global IT team, managing cloud-based systems and local servers in support of global operations. The person in this position is focused on cloud-based file sharing and collaboration services and will lead our efforts in this area. SSO integration between Active Directory and cloud-based systems is a critical component of the role. The Systems Administrator will manage all cloud-based system backups, updates, growth, user accounts and security groups. They will provide in depth training to the Helpdesk Engineers as well as creating end-user training for staff. This position requires a self-starter who is knowledgeable, meticulous, and resourceful to be successful and effective in a fast-moving and entrepreneurial environment. Must be excited by the challenge of tackling projects in new areas, quickly building knowledge and skills and effectively applying them.
Responsibilities
Maintain Microsoft Windows 2012 and 2019 servers in the corporate data center and remote sites in virtual and physical environments.
Create and maintain updated documentation for all technical aspects of operations.
Must be excited about learning new things, patient in dealing with complex and sometimes high-pressure situations, and must have excellent attention to detail.
Provide tier 2 support to the helpdesk engineers utilizing our helpdesk system.
Collaborate well in a small team environment.
Qualifications
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Systems Administrator
Posted today
Job Viewed
Job Description
About the Role:
We are looking for a Systems Administrator based in India to join our globally distributed IT infrastructure team. This individual will play a key role in supporting and managing our cloud infrastructure, enterprise endpoints, and security platforms. The role requires technical hands-on experience, a problem-solving mindset, and the ability to work collaboratively with teams across time zones.
You’ll work in a modern, cloud-first environment using platforms such as AWS, Azure, GCP, and support a diverse endpoint environment of Windows, macOS, and Chrome OS. The ideal candidate brings attention to detail, ownership, and willingness to learn and grow with emerging technologies.
Key Responsibilities:
Cloud & Server Operations:
Support provisioning and maintenance of resources in AWS, Azure, and GCP.
Manage Windows Server and Linux-based systems in both cloud and on-premise environments.
Assist with scripting and automation of infrastructure tasks using PowerShell, Bash, or Python.
Endpoint Management:
Configure and support end-user devices running Windows, macOS, and Chrome OS.
Utilize tools like Microsoft Intune, Jamf, WorkspaceOne, Automox, and Google Admin Console to enforce policies, deploy applications, and manage compliance.
SaaS & Identity Access Management:
Administer SaaS platforms, including Google Workspace, Zoom, Slack, and internal tools.
Support user access management using Entra ID, Okta, and Active Directory.
Implement and support Single Sign-On (SSO), MFA, and access controls.
Security & Patch Management:
Apply patches and updates across endpoints and servers to ensure compliance and maintain system stability.
Work closely with InfoSec to remediate vulnerabilities and establish secure configuration baselines.
Maintain detailed system documentation and standard operating procedures.
Incident Response & Support:
Provide Level 2 and Level 3 support, resolving escalated issues related to infrastructure and systems.
Participate in on-call rotation for global support coverage, including triage and incident response for critical systems.
Follow defined SLAs and contribute to post-incident reviews and process improvements.
Team Collaboration:
Work closely with infrastructure teams in other regions (US, EMEA) and support cross-functional initiatives.
Participate in global projects involving Networking, Security, and DevOps teams.
Contribute to knowledge-sharing sessions and process standardization across regions.
Qualifications:
3–5 years of experience in Systems Administration or IT Infrastructure roles.
Strong experience in public cloud environments (Azure, AWS, or GCP).
Hands-on with Windows/Linux servers, identity platforms, and enterprise endpoint management.
Familiarity with scripting (PowerShell, Python, or Bash) and automation tools.
Ability to troubleshoot complex technical issues across multiple platforms.
Comfortable working in a remote and global team environment, with flexibility in work hours.
Preferred (Not Mandatory):
Experience with international enterprise environments.
Exposure to security frameworks and compliance (ISO 27001, SOC 2, etc.).
Certifications such as Microsoft Certified: Azure Administrator, AWS SysOps, or Google Associate Cloud Engineer.
We have ambitious goals and need people that are dynamic, desire to be part of something greater than they are, and are passionate about having secure technology. You have a chance to be part of a company that is changing how people think about IT and security. Your creativity will be highly valued and your nerdiness will seem normal. If you want a place where you can grow and make an impact, this is it.
Systems Administrator
Posted 1 day ago
Job Viewed
Job Description
About Zerodha Fund House
At Zerodha fund house, we are enabling the next generation of Indian investors. We feel mutual funds as a product needs to be reimagined to build simple & relevant investment solutions for the next 10 crore individuals to participate in and grow the capital markets in India.
Built by the team behind Zerodha & smallcase, Zerodha fund house brings the principles of simplicity, cost-effectiveness, and transparency to the mutual funds.
Serve as the Single Point of Contact (SPOC) for internal IT support and system-related issues.
Deploy and troubleshoot operating systems, firmware, and application updates.
Maintain the office network and resolve LAN/Wi-Fi, DHCP, and DNS issues.
Manage endpoint devices using MDM tools such as JumpCloud.
Perform first-level troubleshooting for laptops from HP, Apple, Lenovo, etc.
Act as the subject matter expert in macOS, Windows, Linux, and related technologies.
Provide user and admin support for Google Workspace and Microsoft 365.
Troubleshoot issues related to network printers, CCTV, access control systems, and file/storage servers.
Assist in maintaining compliance with internal IT policies and company security standards.
3–5 years of first-level IT support experience in a fast-paced environment.
Hands-on experience managing IT assets using a cloud-based ITAM tool.
Must be able to communicate technical issues clearly in English to both technical and non-technical stakeholders.
Prior experience working with a ticketing system such as Jira or Zendesk.
Strong understanding of Google Workspace and cloud-based infrastructure.
Solid knowledge of IP networking (wired/wireless), DHCP, DNS, firewalls, and virtualization.
Proficiency in Windows, macOS, and Linux is required.
Experience with Fortinet or similar firewalls, scripting (PowerShell/Bash), and awareness of SEBI/RBI compliance practices is preferred.
We’re looking for someone who thrives in a self-directed environment and enjoys learning new tools and technologies independently.
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Systems Administrator
Posted 14 days ago
Job Viewed
Job Description
Overview
The Managed Services System Administrator will work with a team of managed services administrators and engineers to deliver excellent support and management of our customers’ environment. They will field issues and requests escalated directly by customer IT personnel, end users, and monitoring tools. Our managed services team focuses on providing the comprehensive expertise our customers need to manage and operate their infrastructure. This role will have broad exposure across a range of cloud, server, virtualization, and security platforms, working issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter with a broad technical background, the ability to learn quickly, and exceptional customer service skills.
Responsibilities
System Operations:
- Document processes, procedures, and reporting to ensure our customer environments are operating efficiently and in line with best practices
- Participate in projects and customer onboardings
- Regularly upgrade server, virtualization, backup, and storage systems as needed
- Manage system infrastructure including, databases, testing computer equipment, firewalls, malware and other software and hardware
Operations:
- Communicate clearly with customers both in writing and over the phone
- Execute change requests and address issues escalated from other technical teams
- Perform mid-level and advanced troubleshooting of issues across a wide range of technical platforms including Linux/Windows servers, network devices, hypervisors, and storage systems
- Respond to automated alerts performing troubleshooting and resolution of issues
- Use ticketing systems to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
- Research technical issues, using internal and publicly available documentation
- Work with OEM and 3rd party support providers to resolve issues
- Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
- Ability to work independently and proactively to identify and resolve issues without direct instruction
- Act as an escalation point during both business and non-business hours, as required
- Configure system backups and verify that backups have been completed
- Provide mentorship, guidance, and technical expertise to others
- Perform other tasks as assigned by management
Qualifications
Education and Training
- High school diploma required; college degree strongly preferred
- Relevant certifications strongly preferred:
- Azure Certified Fundamentals
- AWS Certified SysOps Administrator
- Microsoft MCSA
- Red Hat RHCSA
- ITIL 4 Foundation
- VCP Data Center Virtualization
Experience
- 3-5 years in a technical field
- Experience providing customer support
- Experience in 24x7x365 Managed Services or SaaS organization
- Experience using ITSM and Monitoring tool sets
Skills
- Highly analytical thinker and troubleshooter
- Detail oriented with excellent documentation and communication skills
- Self-motivated, passionate about technology, with the desire to learn new things
- Ability to administer online collaboration platforms such as M365 or G Suite
- Ability to administer and manage Cloud Solution Providers native solutions strongly preferred
- Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
- Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls preferred
- Ability to administer unified communications platforms preferred
- Ability to mentor and train others
- Ability to manage and track time independently
- Familiarity with centralized patching and RMM solutions ideal
- Strong knowledge of IT security principles
Systems Administrator
Posted today
Job Viewed
Job Description
Overview
The Managed Services System Administrator will work with a team of managed services administrators and engineers to deliver excellent support and management of our customers’ environment. They will field issues and requests escalated directly by customer IT personnel, end users, and monitoring tools. Our managed services team focuses on providing the comprehensive expertise our customers need to manage and operate their infrastructure. This role will have broad exposure across a range of cloud, server, virtualization, and security platforms, working issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter with a broad technical background, the ability to learn quickly, and exceptional customer service skills.
Responsibilities
System Operations:
- Document processes, procedures, and reporting to ensure our customer environments are operating efficiently and in line with best practices
- Participate in projects and customer onboardings
- Regularly upgrade server, virtualization, backup, and storage systems as needed
- Manage system infrastructure including, databases, testing computer equipment, firewalls, malware and other software and hardware
Operations:
- Communicate clearly with customers both in writing and over the phone
- Execute change requests and address issues escalated from other technical teams
- Perform mid-level and advanced troubleshooting of issues across a wide range of technical platforms including Linux/Windows servers, network devices, hypervisors, and storage systems
- Respond to automated alerts performing troubleshooting and resolution of issues
- Use ticketing systems to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
- Research technical issues, using internal and publicly available documentation
- Work with OEM and 3rd party support providers to resolve issues
- Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
- Ability to work independently and proactively to identify and resolve issues without direct instruction
- Act as an escalation point during both business and non-business hours, as required
- Configure system backups and verify that backups have been completed
- Provide mentorship, guidance, and technical expertise to others
- Perform other tasks as assigned by management
Qualifications
Education and Training
- High school diploma required; college degree strongly preferred
- Relevant certifications strongly preferred:
- Azure Certified Fundamentals
- AWS Certified SysOps Administrator
- Microsoft MCSA
- Red Hat RHCSA
- ITIL 4 Foundation
- VCP Data Center Virtualization
Experience
- 3-5 years in a technical field
- Experience providing customer support
- Experience in 24x7x365 Managed Services or SaaS organization
- Experience using ITSM and Monitoring tool sets
Skills
- Highly analytical thinker and troubleshooter
- Detail oriented with excellent documentation and communication skills
- Self-motivated, passionate about technology, with the desire to learn new things
- Ability to administer online collaboration platforms such as M365 or G Suite
- Ability to administer and manage Cloud Solution Providers native solutions strongly preferred
- Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
- Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls preferred
- Ability to administer unified communications platforms preferred
- Ability to mentor and train others
- Ability to manage and track time independently
- Familiarity with centralized patching and RMM solutions ideal
- Strong knowledge of IT security principles
Systems Administrator
Posted today
Job Viewed
Job Description
Come and join an innovative and collaborative team and be challenged to do the best work of your career!
The Systems Administrator assists in supporting all technical operations of our studio locations. Day-to-day tasks include basic help desk support via a ticketing system supporting over a thousand global users, quickly and effectively responding to alerts and emergencies as well as the general preparation and maintenance of critical and periphery infrastructure. This is a Hybrid opportunity based in London.
**KEY RESPONSIBILITIES**:
- Provides organization-wide help desk and server support
- Assists in addressing business and technical needs
- Works independently and in teams on administrative and technical projects
- Provisions and maintains employee equipment
- Monitors and maintains a variety of physical and logical systems
- Collects and analyzes data to report on the health of systems
- Responds to and assists in resolving incidents and emergencies
- Timely completion of tasks assigned primarily through a ticketing system
- Learn open and proprietary hardware and software systems
- Stays current with industry standards and emerging technologies
**QUALIFICATIONS & EXPERIENCE**:
- Bachelor’s Degree or higher in computer science, engineering, physics, and/or mathematics
- Previous experience in a systems administration role preferred, ideally in the VFX/Gaming industry
- Windows, Mac OS X, and Linux desktop and server systems
- Networking theory and practice (e.g. TCP/IP, VLANs, link aggregation, routing)
- Knowledge of common network services/protocols (e.g. DNS, DHCP, SMTP, SMB, NFS)
- Knowledge of common network services (e.g. RFC, ISO, IEEE)
- Knowledge of common network services (e.g. Microsoft Office/Excel, E-mail Clients)
- Experience with server rooms/data centers
- Team player with the ability to work individuality
- Learns quickly and independently
- Strong organizational skills
- Quickly and methodically troubleshoots and solves problems
- Effectively communicates technical ideas to non-technical people
- Able to lift and move items up to 25 lbs and to work flexible hours