278 IT Training jobs in India

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Are you interested in being part of an innovative and growing skilling and training organization in Microsoft? Are you looking for an exciting opportunity to apply your knowledge of learning and employee growth to improve learner experiences? Do you want to turn your great ideas into tangible results that make a difference? Do you have a passion for customer service? If that's the case, Microsoft has an amazing opportunity for you!
The Customer Services and Support (CSS) organization, which is a part of the Customer Experience & Success organization (CE&S), is on the front lines with our customers to achieve the most impactful customer experiences and enable them to make the most of their technology investments. Specifically, CSS serves Microsoft customers in 191 countries and 46 languages, providing best-in-class support for platforms and productivity services. We seek out people from diverse backgrounds who exhibit passion, professional competence, and experience in services delivery with complex projects or environments.
Specific to this role, we are seeking a dynamic and experienced Trainer to enable Microsoft new hire support professionals with the skills necessary to succeed in customer and support interactions. This role involves delivering high-quality learning experiences to learners with diverse educational and professional backgrounds. The Trainer will ensure consistent professional, technical, tools and process skill development across Microsoft employees and will be responsible for the onboarding and continued professional development of our learners.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Deliver and guide professional, technical, tools, and process customer service training for CSS through classroom, online and virtual experiences.
- Manage breakout sessions, including setting expectations, presenting content, managing activities, and daily close.
- Guide AI tooling as part of the learning experience, including coaching in the flow of work and skills simulator.
- Provide feedback on the effectiveness and improvement of AI tools used in training.
- Introduce new hires to support onboarding and learning resources, guiding them through curriculum and role requirements.
- Provide real-time feedback and assist with iterative program design improvements.
- Coach and track employees through online learning, enabling peer-to-peer and SME coaching.
- Report on KPIs and metrics, providing analytics to support program evaluation and improvement.
- Manage feedback surveys, provide insights by cohort and program, and support scorecard reporting.
- Improve service quality and ensure training programs are current and aligned with learner needs.
**Qualifications**
Bachelor's Degree Computer Science, Information Technologies, System Engineering, Information Systems.
4+ years experience in training, education, information technology (IT), cloud systems, datacenter environments, server environments, networking, cloud, or computer technologies OR equivalent experience.
CompTIA Certifications (e.g., Certified Technical Trainer+ (CTT+), Security+, Server+, Network+, Cloud+), Cisco Certified Network Associate (CCNA), Enterprise Product Integration (EPI) certifications (e.g., Certified Datacenter Professional (CDCP), Certified Datacenter Facilities Operations Management (CDFOM)), Certified Cloud Security Professional (CCSP), or equivalent.
Azure Certifications (e.g., Advanced Role Based, Fundamentals), Microsoft 365 Certifications, or equivalent.
Microsoft Certified Trainer (MCT) Certification
- Proven experience in training facilitation, preferably in a corporate or technical environment.
- Strong understanding of professional skills development and customer service excellence.
- Excellent communication and presentation skills.
- Ability to manage virtual training environments and breakout sessions effectively.
- Experience with onboarding programs and learning management systems.
- Analytical skills to report on KPIs and contribute to program enhancements.
- Ability to collaborate with cross-functional teams and subject matter experts.
- Experience working with diverse learner groups including interns and university hires.
- Demonstrated coaching and mentoring skills.
- Strong knowledge of adult learning theories, interactive training, instructor-led training, self-paced instruction, evaluation methods, and performance support systems.
- Proven experience in needs analysis, instructional design, content development, and learning technologies.
- Experience providing customer support in a technical support organization supporting Microsoft products.
- Ability to deal with ambiguity and complex, matrixed environments with minimal oversight.
- Demonstrated ability to prioritize, organize, and facilitate effectively to manage multiple projects to meet deadlines.
- Collaborative approach, able to work well with trainers, instructional designers, vendors, program managers, and business stakeholders.
- Excellent analytical skills and experience in identifying improvement opportunities, generating ideas, and implementing solutions.
- Medium/High Technical skills and understanding of Microsoft technologies.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Description
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
Preferred qualifications
- Knowledge of and proficiency in Excel & Usage of AI tools for data analysis & TNA.
- Experience with Lean or Six Sigma analytical techniques
- Proficiency in Kannada speaking
- Demonstrated ability in simplifying processes and operating procedures.
Basic Qualifications
- Preferred qualifications
- Knowledge of and proficiency in Excel & Usage of AI tools for data analysis & TNA.
- Experience with Lean or Six Sigma analytical techniques
- Proficiency in Kannada speaking
- Demonstrated ability in simplifying processes and operating procedures.
Preferred Qualifications
- 1. 2+ years of Learning & development, or 3+ years of experience in retail or eCommerce logistics business.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
Preferred qualifications
- Knowledge of and proficiency in Excel & Usage of AI tools for data analysis & TNA.
- Experience with Lean or Six Sigma analytical techniques
- Proficiency in Kannada speaking
- Demonstrated ability in simplifying processes and operating procedures.
Basic Qualifications
- Preferred qualifications
- Knowledge of and proficiency in Excel & Usage of AI tools for data analysis & TNA.
- Experience with Lean or Six Sigma analytical techniques
- Proficiency in Kannada speaking
- Demonstrated ability in simplifying processes and operating procedures.
Preferred Qualifications
- 1. 2+ years of Learning & development, or 3+ years of experience in retail or eCommerce logistics business.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization.
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
Preferred qualifications
- Knowledge of and proficiency in Excel & Usage of AI tools for data analysis & TNA.
- Experience with Lean or Six Sigma analytical techniques
- Proficiency in Kannada speaking
- Demonstrated ability in simplifying processes and operating procedures.
Basic Qualifications
- 1. 2+ years of Learning & development, or 3+ years of experience in retail or eCommerce logistics business.
Preferred Qualifications
- Experience with Lean or Six Sigma analytical techniques
- Experience leading process improvements
- Preferred qualifications
- Knowledge of and proficiency in Excel & Usage of AI tools for data analysis & TNA.
- Fluently in Kannada Speaking
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Job summary
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
9- Drive in quality & learning related metrics
10- Conducting chime sessions & class room training sessions to the stake holders
Key job responsibilities
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well old process through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
9.Drive Quality & Learning metrics
10.Conducting chime sessions & Class room sessions to the stake holders
A day in the life
- Track the day to day business metrics and plan to visit the mapped stations for metric improvement
- Daily Reporting's and progress updates
- Involve and engage well with mapped LA/LGs for daily L&D activities
Basic Qualifications
- Bachelor's degree
- 1+ years of customer support experience, or experience in MS Office, with an emphasis on Excel
Preferred Qualifications
- Role requirements: 1. Proven 3+ years of experience as a Training Specialist/ Trainer in a similar role.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Marriott Executive Apartments Navi Mumbai, D-33 TTC Area, Navi Mumbai, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
**Roles and Responsibilities**
+ Develops new computer-based activities, custom online learning interactions, online courses, and interactive assessments with minimal technical supervision using writing, graphic design, branding, image editing, document formatting, animation, video, audio, eLearning authoring, web, portal, and assessment develop skills and tools.
+ Utilizes communication skills to accurately understand the education needs and goals of others.
+ Partners with content experts to select learning strategies, media, implementation methods and evaluation methods that engage employees and promote meaningful learning.
+ Acts as a project lead and mentor to encourage the development of eLearning skills other associates.
+ Manages time, resources, and priorities to meet quality standards, project timelines, and learning outcomes.
+ Utilizes communication, technical and reporting skills to implement and track online materials using a learning management system and related websites technologies.
+ Provides support for existing educational materials, courses, websites, and systems as directed.
+ Perform physical preparation of eLearning training including production and maintenance of course materials and evaluations inside the R1 digital platform, the learning management system, and other platforms.
+ Understands workflow, policies and procedures related to end user role and work with Subject Matter Experts to ensure the most current information is being conveyed.
**Qualifications**
+ Experience of minimum 4 Years in AR , Denials, Cash posting, RCM cycle, billing (U.S Healthcare)
+ Worked on designations like Trainer, Process Coach, SME, QA Analyst, Sr. AR executive.
+ Graduate in any discipline from a recognized educational institute (Except B.Pharma, M.Pharma, Regular MBA, MCA B.Tech Freshers)
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: .

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
**Roles and Responsibilities**
+ Develops new computer-based activities, custom online learning interactions, online courses, and interactive assessments with minimal technical supervision using writing, graphic design, branding, image editing, document formatting, animation, video, audio, eLearning authoring, web, portal, and assessment develop skills and tools.
+ Utilizes communication skills to accurately understand the education needs and goals of others.
+ Partners with content experts to select learning strategies, media, implementation methods and evaluation methods that engage employees and promote meaningful learning.
+ Acts as a project lead and mentor to encourage the development of eLearning skills other associates.
+ Manages time, resources, and priorities to meet quality standards, project timelines, and learning outcomes.
+ Utilizes communication, technical and reporting skills to implement and track online materials using a learning management system and related websites technologies.
+ Provides support for existing educational materials, courses, websites, and systems as directed.
+ Perform physical preparation of eLearning training including production and maintenance of course materials and evaluations inside the R1 digital platform, the learning management system, and other platforms.
+ Understands workflow, policies and procedures related to end user role and work with Subject Matter Experts to ensure the most current information is being conveyed.
**Qualifications**
+ Experience of minimum 4 Years in AR , Denials, Cash posting, RCM cycle, billing (U.S Healthcare)
+ Worked on designations like Trainer, Process Coach, SME, QA Analyst, Sr. AR executive.
+ Graduate in any discipline from a recognized educational institute (Except B.Pharma, M.Pharma, Regular MBA, MCA B.Tech Freshers)
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: .

Job Description
**Who we are:**
R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
**Designation** : Specialist - Training (4I)
**Role Objective:**
Key Performance Indicators (KPI) What are the measurable indicators for the role?
Measurable Deliverables
- Training Throughput - Weightage (30%)
- First Pass Attempt - Weightage (25%)
- Production & Quality - Weightage (10%)
- Accurate & Time Data/MIS Reporting (15%)
- Basic Hygiene (Schedule Adherence, Responsiveness, Self-Conduct) - Weightage
(10%)
- Trainee feedback - Weightage (5%)
- Projects (content development, any cost/ time/ FTE saving projects) - Weightage (5%)
TNI / BQM management
**Essential Duties and Responsibilities:**
Role type: Individual Contributor
Conduct new hire, refresher training on aligned process, domain, and tools
Conduct process knowledge tests, analyse results and publish findings
Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance
Achieve set targets on various training effectiveness parameters (level I, level II)
Be responsible for training batch management:
o Adherence to learning plan
o Maintain all batch data and reporting as per the pre-set process
o Manage batch logistics - training invites, ID Request & Management
o Take care of people issues in the batch (performance, disciplinary, schedule adherence, EWS
etc.)
o On time referred to HR cases alignment (absconding, NCNS, training rejects)
Be an active and effective contributor in assigned projects (e.g., new work transition, any process content
creation and dissemination, etc.)
Continue with hands-on work processing for aligned processes for minimum 12 hours a month
Participate in client calls, understand process/tools changes or upgrades, prepare required
documentation for roll-out to the aligned process teams
Be accountable for self-development/learning, create & complete individual development plan for self,
continuously stay invested to be a subject matter expert
Stay compliant with the HIPAA and other company policies/compliance
**Job Description:**
- Effective giving and taking feedback, coaching, and mentoring skills
- Strong interpersonal skills and ability to manage varied trainee personality types
- Excellent verbal and written communication skills (esp. email communication)
- Self-motivated and self-driven with a knack for continuously upskilling self
- Team-player
**Certification:** NA
**Skill Set:**
Qualification and technical skills required to execute the role. Candidate should be graduated and 3 years of exp in AR follow up role
**Technical Skills :**
**-** Experience in Revenue Cycle Management for U.S. Healthcare & Expertise in AR Follow up end to end processes
- Understanding of Online Payer Portals
- Hands on in MS Office like: PowerPoint, Excel, and Word
- Ability to use virtual communication platforms effectively like: Teams, Zoom, WebEx
Experience levels required to execute this role
- Minimum of 3 years' experience in RCM of U.S. healthcare industry (frontend,
middle, backend - as per role alignment)
Overall experience Maximum 5 years
Behavioral skills / competencies required for this role. E.g. Attention to detail Functional & Behavioral Skills
- Strong facilitation & presentation skills for both in-person & virtual environments
- Understanding of basics of content creation
**Pre-requisite:**
+ Should have overall 7+ years of experience in RCM Operations
+ Should have analytical skills & exhibit clear thinking/reasoning
+ Should be able to comprehend & well-articulated to present his/her thought process well
+ Should have excellent feedback and coaching skills
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: .