1,670 IT Troubleshooting jobs in India

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
"General Duties and Responsibilities:
In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance.
Engage in discovering new IT business tools to support our business users and our internal IT Team.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas
Requirements for this role include:
Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)"
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
"General Duties and Responsibilities:
In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance.
Engage in discovering new IT business tools to support our business users and our internal IT Team.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas
Requirements for this role include:
Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)"
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
"General Duties and Responsibilities:
In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance.
Engage in discovering new IT business tools to support our business users and our internal IT Team.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas
Requirements for this role include:
Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)"
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

Join our growing customer service team as a Customer Support Specialist, focusing on technical troubleshooting. This role offers a hybrid work arrangement, combining the flexibility of remote work with the collaborative environment of our **Lucknow, Uttar Pradesh, IN** office.

You will be the primary point of contact for customers seeking assistance with our products and services. Your core responsibility will be to provide timely, accurate, and empathetic support through various channels, including phone, email, and chat. This involves diagnosing technical issues, guiding users through troubleshooting steps, resolving complex problems, and escalating issues when necessary to higher-tier support or engineering teams. A deep understanding of our product suite is essential, coupled with the ability to explain technical concepts in a clear and understandable manner to a diverse customer base.

Key Responsibilities:

• Respond to customer inquiries and resolve technical issues promptly and professionally.
• Effectively troubleshoot software and hardware problems, providing step-by-step guidance.
• Document all customer interactions, issues, and resolutions accurately in our CRM system.
• Identify and report recurring technical issues and product bugs to the relevant teams.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Proactively identify opportunities to improve customer satisfaction and retention.
• Meet and exceed key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
• Stay up-to-date with product updates and new features to provide informed support.
• Participate in team meetings and training sessions, both remotely and in-office.

Required Qualifications:

• High school diploma or equivalent; Bachelor's degree in a related field is a plus.
• Proven experience (2+ years) in a customer support or technical helpdesk role.
• Strong understanding of common operating systems and software applications.
• Excellent verbal and written communication skills.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with CRM software and ticketing systems.
• Willingness to work flexible hours, including occasional evenings or weekends.
• Ability to commute to the **Lucknow, Uttar Pradesh, IN** office for designated in-office days as part of the hybrid model.

This role requires a blend of independent work and team collaboration, offering the best of both remote and in-office experiences. We are committed to fostering a supportive and engaging work environment for all our employees.

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Systems Administration Senior Associate - troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
**General Duties and Responsibilities:**
In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Engage in discovering new IT business tools to support our business users.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas
1. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives.
2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
3. Shift: Rotational shift. Qualification: Graduate with minimum 3+ years of experience in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
4. Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.
5. Central Point of Coordination for all end-user service requests related to device monitoring, IMAC support, break-fix resolution, and asset lifecycle management.
6. Remote Resolution First - Attempt to resolve software/hardware issues before field dispatch.
7. Field tech and OEM CO-ordination - Warrantly checks, process replacements, Co-ordinate logistics, remote contact for Field Services.
8. Proactive Endpoint Monitoring - Laptops/desktops: uptime, CPU/memory/disk usage, network latency, performance drops, patch compliance.
9. Threshold Management - Detect anomalies, open tickets, and attempt scripted remediation.
10. Remote Desktop Support - Application Installations/Configuration - Handle failed automated installs and configure business apps per SOP.
11. Device Provisioning/Deprovisioning - Apply profiles, policies, patches, and applications via Intune/SCCM.
**Requirements for this role include:**
Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
24/7 rotational shifts and week offs
Work from Office is mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
Knowledge of Field Services, Desktop Engineering, Asset management, MAC would be a winner.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Systems Administration Senior Associate - troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
**General Duties and Responsibilities:**
In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Engage in discovering new IT business tools to support our business users.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas
1. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives.
2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
3. Shift: Rotational shift. Qualification: Graduate with minimum 3+ years of experience in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
4. Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.
5. Central Point of Coordination for all end-user service requests related to device monitoring, IMAC support, break-fix resolution, and asset lifecycle management.
6. Remote Resolution First - Attempt to resolve software/hardware issues before field dispatch.
7. Field tech and OEM CO-ordination - Warrantly checks, process replacements, Co-ordinate logistics, remote contact for Field Services.
8. Proactive Endpoint Monitoring - Laptops/desktops: uptime, CPU/memory/disk usage, network latency, performance drops, patch compliance.
9. Threshold Management - Detect anomalies, open tickets, and attempt scripted remediation.
10. Remote Desktop Support - Application Installations/Configuration - Handle failed automated installs and configure business apps per SOP.
11. Device Provisioning/Deprovisioning - Apply profiles, policies, patches, and applications via Intune/SCCM.
**Requirements for this role include:**
Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
24/7 rotational shifts and week offs
Work from Office is mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
Knowledge of Field Services, Desktop Engineering, Asset management, MAC would be a winner.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

This is a remote position.

Job Title: Huawei IMS Operation & Troubleshooting Engineer

Location:  Remote Job Type:  Freelance Experience:  10+ Years Job Description: We are seeking an experienced Huawei IMS Operation & Troubleshooting Engineer to manage, monitor, and troubleshoot IMS networks. The candidate will ensure smooth network operations, perform fault analysis, and work closely with cross-functional teams to maintain service quality.

Key Responsibilities:

Operate and monitor Huawei IMS network elements (TAS, CSCF, MRFP, SBC, PCRF, ePDG, etc.)

Troubleshoot and resolve IMS-related issues, including call setup failures, registration issues, and network alarms

Analyze network performance and identify potential improvements

Coordinate with vendors and internal teams for issue resolution

Maintain network documentation and generate operational reports

Support configuration and upgrades of IMS network elements

Required Skills:

Strong knowledge of Huawei IMS architecture and network elements (TAS, CSCF, MRFP, SBC, PCRF, ePDG, etc.)

Hands-on experience with IMS operations, monitoring, and troubleshooting

Understanding of SIP, Diameter, IMS signaling, and VoLTE services

Experience with network fault detection tools and alarms

Knowledge of ENUM/DNS, AAA, and provisioning gateways

Strong problem-solving and analytical skills

Ability to work independently and in a team environment

Excellent communication skills

Our client is looking for a dedicated and empathetic Senior Customer Support Specialist to join their fully remote support team. This role is essential for providing exceptional technical assistance to customers, resolving complex issues, and ensuring a positive user experience. You will be a first point of contact for customer inquiries, offering solutions via phone, email, and chat. This fully remote position allows you to work from the comfort of your home, offering flexibility and work-life balance.

Responsibilities:

• Respond promptly and professionally to customer inquiries via multiple communication channels.
• Diagnose and troubleshoot technical issues related to software and hardware products.
• Guide customers through step-by-step solutions and provide clear, concise instructions.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) and follow up to ensure resolution.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Develop and maintain a comprehensive knowledge base of product information and troubleshooting guides.
• Identify trends in customer issues and provide feedback to product and engineering teams for continuous improvement.
• Assist in training new customer support representatives.
• Proactively identify opportunities to enhance the customer experience.
• Achieve and exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Minimum of 3-5 years of experience in customer support, preferably in a technical support role.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Excellent problem-solving and critical-thinking skills.
• Outstanding communication, active listening, and interpersonal skills.
• Patience and empathy when dealing with frustrated customers.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote environment.
• Demonstrated ability to handle complex technical issues.
• A genuine passion for helping customers and providing excellent service.

This is a fantastic opportunity for a customer-focused individual to advance their career in a supportive and flexible remote work environment. We are seeking individuals who are resilient, adaptable, and committed to delivering outstanding customer care.
Location: Remote (Bhopal, Madhya Pradesh, IN)

Our client, a rapidly expanding technology solutions provider, is seeking a highly skilled and motivated Senior Customer Support Specialist to join their dedicated team in **Ahmedabad, Gujarat**. This role focuses on providing exceptional technical support to a diverse customer base, resolving complex issues with efficiency and professionalism. The ideal candidate will possess a strong aptitude for troubleshooting, excellent communication skills, and a deep understanding of software and hardware systems.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat, addressing complex hardware and software issues.
• Diagnose and troubleshoot technical problems, identify root causes, and implement effective solutions.
• Guide customers through step-by-step solutions in a clear and concise manner.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
• Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior customer support representatives, sharing expertise and best practices.
• Monitor customer support queues and ensure timely resolution of all tickets.
• Gather customer feedback and provide insights to product development and quality assurance teams to improve product usability and reliability.
• Stay up-to-date with product updates, new features, and technical advancements.
• Ensure a high level of customer satisfaction through proactive and empathetic support.
• Contribute to the development and refinement of support processes and procedures.
• Handle customer complaints and ensure effective resolution, maintaining customer loyalty.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in a customer support role, with at least 2 years focusing on technical troubleshooting.
• Proven ability to diagnose and resolve complex technical issues related to software applications, operating systems, and hardware.
• Excellent understanding of common operating systems (Windows, macOS, Linux) and network protocols.
• Proficiency in using CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
• Exceptional problem-solving, analytical, and critical thinking skills.
• Outstanding verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation and a passion for helping others.
• Ability to work independently and manage multiple priorities effectively.
• Experience in documenting technical solutions and creating support content.
• Familiarity with scripting languages or basic programming concepts is a plus.

This is an excellent opportunity for an experienced technical support professional to contribute to a growing company in **Ahmedabad, Gujarat**. Our client offers a competitive salary, comprehensive benefits, and opportunities for career advancement within their customer service department.