33 IT jobs in Bangalore South

Responsibilities:

* Lead help desk team, optimize processes

* Ensure customer satisfaction through timely resolutions

* Collaborate with IT departments on system improvements

* Manage help desk operations, train staff

Food allowance

Raising tickets, following up with the concerned teams, escalations, closure of tickets, user permission/role-related issues, missing master data-related issues, support to call centre tickets, support to tickets raised by the Employees and Customers

Experience Level : 2 to 4 years

Work Mode : Work from Office

Shifts : Quarterly Rotational 2 PM to11 PM, 6 PM to 3 AM, 9 PM to 6 AM

Work Mode : Work From Office

Interview Mode : Face to Face

Experience

2 to 4 years of Tier 2 experience in a technician, help desk, or desktop support role.

Technical Skills:

* Proficient in macOS and Apple hardware/software troubleshooting.

* Strong Windows installation and troubleshooting skills (Windows 10 and 11).

* Experience supporting devices including MacBooks, iPhones, iPads, Androids, and Windows laptops/desktops (HP, Lenovo, Dell).

* Microsoft Office 365 Administration and application support.

* Familiarity with Active Directory.

Communication & Professionalism:

* Must communicate effectively in a fast-paced team environment.

* Ability to think critically and troubleshoot beyond KB articles or scripted responses.

* Familiar with IT terminology and best practices, including SLA, KPI, CSAT, and ITIL v4.

Help Desk Competencies:

* Experience handling T1/T2/T3-level issues with strong time management and prioritization.

* Knowledge of when and how to escalate tickets appropriately.

* Capable of triaging, categorizing, and prioritizing tickets accurately.

* Consistently provides detailed documentation and ticket notes.

* Proven ability to maintain quality service under high ticket and call volumes, in alignment with Penumbras IT standards and SLAs.

Preferred Skills

* Experience troubleshooting printers (Zebra, HP, Canon, Konica).

* Familiarity with Intune, SCCM and JAMF (JAMF 100 certification preferred).

* Remote support experience with RDP and Bomgar.

* Experience using ServiceNow or similar ticketing systems.

* Basic asset management knowledge.

* Tier 1 networking troubleshooting (e.g., IP configuration, ping, Wi-Fi issues).

* Understanding of DHCP, DNS, RDP, and other network fundamentals.

* Ability to create and maintain knowledge base articles and troubleshooting documentation

Interested candidates can share their updated resumes to

For more than two decades, Telestream has been at the forefront of innovation in the digital video industry, pioneering file-based video transcoding and high-quality media exchange over IP networks. Telestream provides world-class live and on-demand digital video tools and workflow solutions that allow businesses and consumers to transform video on the desktop and across the enterprise. Many of the world's most demanding media and entertainment companies such as CBS, BBC, CNN, FOX, CBC, Comcast, Direct TV, Time Warner, MTV, Discovery and Lifetime, as well as a growing number of users in a broad range of business environments, rely on Telestream products to streamline operations, reach broader audiences, and generate more revenue from their media. If you're looking for an industry leader in the high growth area of video, Telestream is for you.

Help Desk Technician

Location: Bangalore, India (Hybrid)

Hours: GMT (UK Hours)

Position Summary : In this role, you will be part of our Information Technology Group, supporting our internal users and services. You will be responsible for providing end-user support, hardware and software troubleshooting, and workstation lifecycle management.

Responsibilities:

• Technical Support: Provide technical assistance and support to end-users via phone, email, or in-person. Address user inquiries, troubleshoot hardware and software issues, and resolve technical problems promptly to minimize downtime.
• Problem Diagnosis: Diagnose and identify hardware, software, and network issues by analyzing symptoms and troubleshooting steps. Utilize diagnostic tools and methodologies to isolate and resolve problems effectively.
• Issue Resolution: Resolve technical issues related to desktops, laptops, printers, peripherals, and software applications. Escalate complex issues to senior technicians or system administrators when necessary, and follow up to ensure timely resolution.
• Software Installation and Configuration: Install, configure, and maintain software applications, operating systems, and device drivers on end-user devices.
• User Provisioning: End user provisioning and access rights management.
• Hardware Provisioning: End-user workstation provisioning and setup.

Qualifications:

• Previous experience in a technical support role or helpdesk environment.
• Proficiency in troubleshooting hardware, software, and network issues.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with ticketing systems and remote support tools.
• Ability to work independently and collaborate effectively within a team.
• Windows and MacOS end-user support experience
• IT certifications such as CompTIA A+, Network+, or Google IT Support Professional Certificate are a plus.

For more than two decades, Telestream has been at the forefront of innovation in the digital video industry, pioneering file-based video transcoding and high-quality media exchange over IP networks. Telestream provides world-class live and on-demand digital video tools and workflow solutions that allow businesses and consumers to transform video on the desktop and across the enterprise. Many of the world's most demanding media and entertainment companies such as CBS, BBC, CNN, FOX, CBC, Comcast, Direct TV, Time Warner, MTV, Discovery and Lifetime, as well as a growing number of users in a broad range of business environments, rely on Telestream products to streamline operations, reach broader audiences, and generate more revenue from their media. If you're looking for an industry leader in the high growth area of video, Telestream is for you.

Help Desk Technician

Location: Bangalore , India (Hybrid)

Hours: GMT (UK Hours)

Position Summary : In this role, you will be part of our Information Technology Group, supporting our internal users and services.  You will be responsible for providing end-user support, hardware and software troubleshooting, and workstation lifecycle management.

Responsibilities:

• Technical Support: Provide technical assistance and support to end-users via phone, email, or in-person. Address user inquiries, troubleshoot hardware and software issues, and resolve technical problems promptly to minimize downtime.

• Problem Diagnosis: Diagnose and identify hardware, software, and network issues by analyzing symptoms and troubleshooting steps. Utilize diagnostic tools and methodologies to isolate and resolve problems effectively.

• Issue Resolution: Resolve technical issues related to desktops, laptops, printers, peripherals, and software applications. Escalate complex issues to senior technicians or system administrators when necessary, and follow up to ensure timely resolution.

• Software Installation and Configuration: Install, configure, and maintain software applications, operating systems, and device drivers on end-user devices. 

• User Provisioning :  End user provisioning and access rights management.

• Hardware Provisioning :  End -user workstation provisioning and setup.

Qualifications:

• Previous experience in a technical support role or helpdesk environment.

• Proficiency in troubleshooting hardware, software, and network issues.

• Strong knowledge of Windows and/or macOS operating systems.

• Familiarity with ticketing systems and remote support tools.

• Ability to work independently and collaborate effectively within a team.

• Windows and MacOS end-user support experience

• IT certifications such as CompTIA A+, Network+, or Google IT Support Professional Certificate are a plus.

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

HIRING FOR HELP DESK SUPPORT SPECILAIST

Location -Kothanur

Graduation mandatory

2- 3 yrs of exp

package upto 45ctc

contact - Gopika

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

We are looking for a bright and motivated
Help Desk Engineer
to deliver enterprise-level technical support to our internal customers. You'll be the first point of contact for troubleshooting and resolving IT issues via phone, email, chat, and ticketing systems.

This is a high-impact role where your technical expertise and customer-first mindset will directly contribute to the productivity of our global teams.

Responsibilities

• Provide Tier 1 support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot issues related to Microsoft 365, Windows OS, Exchange Admin, Google Workspace, and VPN/Wi-Fi connectivity.
• Resolve incidents and service requests using ITSM tools and follow ITIL best practices.
• Maintain accurate documentation of issues and resolutions in the help desk system.
• Escalate complex issues to appropriate teams while ensuring timely follow-up.
• Collaborate with global IT teams to support onboarding/offboarding and hardware provisioning.

Requirements:

• 1–3 years of experience in a Help Desk or IT Support role.
• Strong knowledge of Microsoft domain environments, Active Directory, Windows and Mac OS.
• Familiarity with ITSM tools and ticketing systems.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Certifications like CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate.
• Experience supporting global teams across multiple time zones.

Join the Kaseya growth rocket ship and see how we are #ChangingLives

Additional Information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Job Title - Helpdesk Support Engineer

Years of Experience Years

Level - Mid / Senior Level

Location - Bengaluru

About the Role

As global investment firms continue to expand their technology footprint, providing reliable, responsive, and high-quality end-user support has become mission-critical. The Helpdesk Support Engineer will play a key role in delivering outstanding customer service and technical support to a diverse global user base.

This position is part of a technology infrastructure team responsible for building and supporting the foundational platforms and end-user technologies that power critical business operations. The team thrives in a fast-paced, dynamic, and collaborative environment, continually innovating to improve the employee experience and productivity across regions.

What You'll Do

• Deliver outstanding remote customer service and technical support to employees globally.
• Utilize ticketing platforms (e.g., Jira Service Management) to log, track, and manage incidents, problems, and requests.
• Diagnose and resolve hardware, software, and connectivity issues efficiently, providing clear guidance and advice.
• Escalate complex issues to other support and engineering teams when necessary.
• Manage and prioritize support requests effectively to ensure timely resolution.
• Educate and empower users through self-service portals and training on new tools and processes.
• Create and maintain knowledge-base articles for recurring issues and solutions.
• Collaborate with local and off-site technology service providers to enhance service delivery.
• Provide clear documentation, updates, and root cause analysis on support issues to management as required.

What's Required

• Minimum 4 years of experience in client service, desktop support, or technical support roles.
• Bachelor's degree in Technology, Computer Science, or a related field.
• Proficiency in troubleshooting Microsoft Windows, Apple MacBook systems, and Microsoft Office tools.
• Familiarity with market data and electronic trading platforms (e.g., Bloomberg, Neovest) preferred.
• Ability to work independently and collaboratively across global teams, maintaining composure in high-pressure environments.
• Strong scripting and automation skills (PowerShell, Splunk) are advantageous.
• Commitment to the highest ethical standards.