2 IT jobs in Bhubaneshwar
Help Desk Associate
Posted 2 days ago
Job Viewed
Job Description
We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)
Location: Pune, India (Remote)
Shifts: 24/7 Rotational (including night shifts)
Work Days: 5 days/week
We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!
Role Overview:
As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.
Key Responsibilities:
- Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in Portuguese,Spanish & English
- Ability to work in a 24/7 rotational shift environment (including night shifts)
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
Ready to take the next step in your support career?
Send your resume to:
#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity
Domestic IT Help Desk Trainer
Posted today
Job Viewed
Job Description
- Full Time
Jetsmart IT Services
Bhubaneswar, Odisha
**Job Summary**
As a Domestic IT Help Desk Trainer, you will play a crucial role in ensuring our help desk team members are equipped with the knowledge and skills needed to provide top-notch technical support to our clients. You will be responsible for developing and delivering training programs, assessing team members’ performance, and continuously improving our support processes.
**Key Responsibilities**:
- **Training Development**:
- Design, develop, and maintain training materials, including manuals, presentations, and online resources.
- Create training modules and courses that cover technical skills, customer service, and company-specific procedures.
- **Training Delivery**:
- Conduct engaging training sessions for new and existing help desk team members.
- Utilize various training methods, including classroom instruction, workshops, webinars, and hands-on exercises.
- **Skill Assessment**:
- Evaluate the performance of trainees through assessments, quizzes, and practical tests.
- Provide constructive feedback and guidance to help team members improve their skills.
- **Content Updates**:
- Stay up-to-date with industry trends and technology advancements to ensure training materials remain current.
- Revise and update training content as needed.
- **Mentoring and Support**:
- Act as a mentor and resource for help desk team members, offering assistance and guidance in challenging situations.
- **Feedback and Improvement**:
- Gather feedback from trainees and team leaders to enhance training programs.
- Identify areas for improvement within the help desk team and recommend additional training or process changes.
Qualification
- IT graduate (Preferred Masters) +
- Relevant diploma in IT, additional certification in Customer Orientation
- Strong communication skill, ability to work as a part of the team,
- 2 Years Industry Experience +
- 2 Years of Teaching Experience.
Company Profile
- JETSMART was founded in 2015 and constitutes a pioneering, independent, Business Consulting, Workforce Management, Staffing Solution, Digital Marketing, Global Certifications and other IT Services in the sector of technology, Regional Development, Employement, Innovation Solution and International Collaborations. Jetsmart IT Services provides innovative staffing solutions, digital marketing expertise, business consulting, global certifications, and workforce management services to help transform your business. Our team of experts has the skills and knowledge to take your business to the next level. Explore our services and see how we can help you achieve your goals.
**Company Size**:
10-50 Employees
**Industry**:
IT Services
**Benefits**:
Not mentioned
**Website**:
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