Help Desk Technician
Posted today
Job Viewed
Job Description
***Are you a Seasoned Helpdesk Technician looking for your next challenge in a progressive role to develop in your career? ***
If so, then this is the perfect role for you!
About The Company
You will be part of a highly approachable team of fun-loving IT experts. As part of our exciting expansion plans, we are looking for Helpdesk Technician/Engineers to join our growing team.
This is a fantastic opportunity to become an integral part of an innovative, down-to-earth and rapidly growing in-house IT company, part of a larger multi million-pound enterprise group.
Responsibilities:
- Support the wider business with reporting, including testing and maintenance of their software and implementing IT systems and applications.
- Administer and support various systems such as Windows Server and various Linux O/S.
- Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction.
- Maintaining systems and processes within IT
- Assist the Helpdesk function of the wider group
Essential Skills
- Previous Helpdesk experience
- Excellent interpersonal, communication skills and phone etiquette
- Enthusiasm for helping others
- Excellent English speaking skills
- Windows Server (all versions)
- Microsoft Exchange
- Linux OS
- Remote Support
- Experience with SQL
- Very good understanding of Networks (DHCP, DNS, etc)
- Fortinet experience desirable but not necessary
Please only apply if you have the right skills and certifications, this is a Senior Role reporting to IT Manager.
Help Desk Support Specialist (English and French)
Posted today
Job Viewed
Job Description
Position: Associate-Helpdesk
Job Location: Pune, India (Hybrid)
Shift Time- Rotational Shifts including night shifts.
About Sakon:
Sakon ( ) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.
About the Job:
The Mobility Support Desk is the centralized support hub that bridges the gap between client
employees and technical solutions. It’s the first point of contact for users facing issues with
technology, software, or services.
Role Overview:
1) This role will handle and take ownership of multiple customer support activities to
include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical
and general support resolution to the end user.
2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.
3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint
operations document.
4) Ensuring SLA’s and KRA’smeet day to day, month to month.
What will you do:
We are looking for French & English-speaking candidate to support our SaaS
product (Mobility Practice)
1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues
2) Answer incoming calls & chats.
3) Troubleshooting device and networking issues reported by the users, acting as a liaison
between customers, mobile carriers, client policy and internal Sakon teams to provide
accurate and timely resolution.
4) Working customer service/tech support via incoming phone calls, email and chat.
5) Identify and assist to resolve all issues identified during regular operations. No scripts
are used. You must be able to think on your feet and ask the appropriate questions to
identify and resolve the issue as it arises.
6) Ticketing all calls, chats and email support in English and Portuguese/Spanish
7) Review deliverables ofsupport team members and provide the required support and
guidance to ensure timely deliverables to client.
8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all
communications are professional and accurate.
9) Act as a single point of contact for managing the communications with the client.
Skill set & Qualifications:
1) We are looking for French & English-speaking candidate to support our
SaaS product (Mobility Practice)
2) Candidate should be willing to work in 24/7 rotationalshift.
3) Extremely organized with an appreciation for process and documentation
4) A team player who thrives in a kind and collaborative environment.
5) Ability to quickly learn how to troubleshoot devices and step by step instructions.
6) Identification, prioritization and resolution ofreported problemsthrough various
7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with
the specified SLA.
8) Working closely with the international telecom carriers/ service providersto resolve the
requests and incidents raised by customers.
9) Technical Support experienced highly regarded.
Benefits and Perks
• Flexible Holiday Policy (choose your own holidays)
• Hybrid Working Options
• Life & Medical Insurance
• Focus on Skill Development, Re-imbursement for Certifications
• Wifi-Mobile bill reimbursement
• Employee well-being activities
How to Apply and Interview Process:
To apply, kindly share the resume with
Interview Process:
Level 1 operations/ Technical Round
Level 2 operations/ Technical Round
Level 3 operations/ Technical Round
HRBP Round – Salary discussion & Cultural fitment check
Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.
Help Desk Support Specialist (English,Portuguese andSpanish)
Posted today
Job Viewed
Job Description
Position: Associate-Helpdesk
Job Location: Pune, India (Hybrid)
Shift Time- Rotational Shifts including night shifts.
About Sakon:
Sakon ( ) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.
About the Job:
The Mobility Support Desk is the centralized support hub that bridges the gap between client
employees and technical solutions. It’s the first point of contact for users facing issues with
technology, software, or services.
Role Overview:
1) This role will handle and take ownership of multiple customer support activities to
include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical
and general support resolution to the end user.
2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.
3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint
operations document.
4) Ensuring SLA’s and KRA’smeet day to day, month to month.
What will you do:
We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS
product (Mobility Practice)
1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues
2) Answer incoming calls & chats.
3) Troubleshooting device and networking issues reported by the users, acting as a liaison
between customers, mobile carriers, client policy and internal Sakon teams to provide
accurate and timely resolution.
4) Working customer service/tech support via incoming phone calls, email and chat.
5) Identify and assist to resolve all issues identified during regular operations. No scripts
are used. You must be able to think on your feet and ask the appropriate questions to
identify and resolve the issue as it arises.
6) Ticketing all calls, chats and email support in English and Portuguese/Spanish
7) Review deliverables ofsupport team members and provide the required support and
guidance to ensure timely deliverables to client.
8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all
communications are professional and accurate.
9) Act as a single point of contact for managing the communications with the client.
Skill set & Qualifications:
1) We are looking for Portuguese/Spanish & English-speaking candidate to support our
SaaS product (Mobility Practice)
2) Candidate should be willing to work in 24/7 rotationalshift.
3) Extremely organized with an appreciation for process and documentation
4) A team player who thrives in a kind and collaborative environment.
5) Ability to quickly learn how to troubleshoot devices and step by step instructions.
6) Identification, prioritization and resolution ofreported problemsthrough various
7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with
the specified SLA.
8) Working closely with the international telecom carriers/ service providersto resolve the
requests and incidents raised by customers.
9) Technical Support experienced highly regarded.
Benefits and Perks
• Flexible Holiday Policy (choose your own holidays)
• Hybrid Working Options
• Life & Medical Insurance
• Focus on Skill Development, Re-imbursement for Certifications
• Wifi-Mobile bill reimbursement
• Employee well-being activities
How to Apply and Interview Process:
To apply, kindly share the resume with
Interview Process:
Level 1 operations/ Technical Round
Level 2 operations/ Technical Round
Level 3 operations/ Technical Round
HRBP Round – Salary discussion & Cultural fitment check
Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.
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