Help Desk Associate
Posted 3 days ago
Job Viewed
Job Description
We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)
Location: Pune, India (Remote)
Shifts: 24/7 Rotational (including night shifts)
Work Days: 5 days/week
We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!
Role Overview:
As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.
Key Responsibilities:
- Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in Portuguese,Spanish & English
- Ability to work in a 24/7 rotational shift environment (including night shifts)
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
Ready to take the next step in your support career?
Send your resume to:
#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity
Help Desk Associate
Posted 3 days ago
Job Viewed
Job Description
We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)
Location: Pune, India (Remote)
Shifts: 24/7 Rotational (including night shifts)
Work Days: 5 days/week
We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!
Role Overview:
As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.
Key Responsibilities:
- Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in Portuguese,Spanish & English
- Ability to work in a 24/7 rotational shift environment (including night shifts)
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
Ready to take the next step in your support career?
Send your resume to:
#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity
Help Desk Support
Posted 1 day ago
Job Viewed
Job Description
- Management of assigned IT Service Desk tickets, prioritizing and sharing tickets with other IT employees when necessary
- Help the team with ensuring the security of the network and the uptime of servers and systems
- Access the impact of technical changes and manage implementation if appropriate
- Ensure assigned tickets meet SLAs
- Incident Management - Take ownership of and resolve incidents within SLAs and ensure all incidents and requests for work are logged into the Service Desk system
- Diagnose and rectify hardware, operating system and file system faults
- Troubleshoot problems and make recommendations for modification to rectify faults
- Record time spent on tickets and other associated tasks in the ticketing system
- Meet the team’s response to resolution time targets
- Escalate incidents and problems for resolution by appropriate employees and vendors
- Provide Telephone support as required
- Onsite Support as required.
- Other duties as directed by the Service Delivery Manager/Team Leader
- Part of the after-hours support team rotation
**Skills and Experience**
- Relevant Industry university/tertiary qualification or equivalent in data networking / IT/ Computer studies essential
- Minimum of three (3) years relevant experience either in a similar role working with a managed services provider or in a Microsoft Windows-based environment
- Experience supporting Mac devices, including mobile devices
- Understanding of O365 solutions and migration and support experience
- Experience in Azure Administration
- Basic understanding of networking technologies such as TCP/IP, DNS, DHCP, routing/subnetting, Wi-Fi and firewall technologies
- Experience working with Linux/Windows, Citrix environments and CISCO/Juniper/ProCurve & Ruckus networking hardware is highly desirable
- Working knowledge of Virtualized Server Environments, including VMWare and Hyper-V
- Experience supporting Veeam backup solutions.
- Experience with ConnectWise or similar ticketing system
- Excellent technical diagnostics and resolution skills
**Summary of the above items**:
- Monitor the tickets
- Take care of the Office 365-related issues.
- Understanding the Tools in scope and performing Troubleshooting on the Issues.
**Job Types**: Full-time, Permanent
**Salary**: ₹12,658.14 - ₹40,609.54 per month
**Benefits**:
- Provident Fund
Schedule:
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Mohali, Punjab (preferred)
Work Location: In person
**Speak with the employer**
+91
L1/l2 - Global IT Help Desk Support
Posted 1 day ago
Job Viewed
Job Description
**Primarily focused on**:
- Ensuring smooth IT support operations
- Contributing to help desk policies, procedures and ensure their implementation
- Enrichment of IT support knowledge base and training
**Fulfilling the below roles and responsibilities**:
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
**Bringing in the below education and experience**:
- Bachelors degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
**Technically sound in**:
- **Ticketing tools**: ServiceNow, Zendesk, etc.
- **Property Management systems**:Yardi, Entrata, and RealPage
- **IT Service Management modules**: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- **Microsoft Suite of Applications**:Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.
**Job Location**:
- Mohali
**Reporting to**:
- Manager global IT help desk
L1/l2 - Global IT Help Desk Support
Posted 1 day ago
Job Viewed
Job Description
Primarily focused on:
- Ensuring smooth IT support operations
- Contributing to help desk policies, and procedures and ensuring their implementation
- Enrichment of IT support knowledge base and training
Fulfilling the below roles and responsibilities:
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
Bringing in the below education and experience:
- Bachelor's degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
Technically sound in:
- Ticketing tools: ServiceNow, Zendesk, etc.
- Property Management systems: Yardi, Entrata, and RealPage
- IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- Microsoft Suite of Applications: Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.
Job Location:
- Mohali
L1/l2 - Global IT Help Desk Support
Posted 1 day ago
Job Viewed
Job Description
Primarily focused on:
- Ensuring smooth IT support operations
- Contributing to help desk policies, and procedures and ensuring their implementation
- Enrichment of IT support knowledge base and training
Fulfilling the below roles and responsibilities:
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
Bringing in the below education and experience:
- Bachelor's degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
Technically sound in:
- Ticketing tools: ServiceNow, Zendesk, etc.
- Property Management systems: Yardi, Entrata, and RealPage
- IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- Microsoft Suite of Applications: Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.
Job Location:
- Mohali
Be The First To Know
About the latest It Jobs in Panchkula !