1,002 Itil jobs in India
ITIL
Posted today
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Job Description
We are seeking an experienced professional for the ITIL role at KVC Consultants Ltd. In this position, you will be responsible for applying ITIL best practices to enhance our IT service management processes, ensuring efficient delivery and continuous improvement across various IT services.
Roles and Responsibilities:
- Apply in-depth knowledge of ITIL (Information Technology Infrastructure Library) frameworks and principles to optimize IT service management processes.
- Contribute to the design, implementation, and improvement of IT services, including Incident Management, Problem Management, Change Management, Release Management, and Service Level Management.
- Ensure adherence to ITIL best practices and established procedures across all IT operations.
- Participate in process audits and identify areas for improvement in service delivery.
- Develop and maintain documentation for ITIL processes, policies, and procedures.
- Collaborate with various IT teams to ensure seamless service operation and alignment with ITIL standards.
- Facilitate training and awareness programs on ITIL concepts for relevant stakeholders.
- Monitor key performance indicators (KPIs) related to IT service management and generate reports for continuous service improvement.
Skills Requirement:
- Strong knowledge and practical experience with ITIL frameworks and principles .
- Understanding of key ITIL processes (e.g., Incident, Problem, Change, Release, Service Level Management).
- Ability to identify process gaps and recommend improvements.
- Excellent communication skills, both verbal and written, for documentation and stakeholder interaction.
- Strong analytical and problem-solving abilities.
- Experience in IT service delivery environments.
- ITIL certification (e.g., ITIL Foundation, ITIL Intermediate) is highly desirable.
QUALIFICATION:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Skills Required
itil implementation , Incident Management, Problem Management, Change Management, Release management
ITIL (Incident Management)
Posted today
Job Viewed
Job Description
What you will be doing:
- Acts as focal point for incident review and escalation if necessary.
- Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets. Works across a wide array of product lines and engages various levels of management on a day to day basis.
- familiar with the ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.
- Develops, coordinates and promotes incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.
- Manages and directs technical and functional specialists and computer operations staff in restoration of service during an incident. Acts as liaison between inter or intra-datacenter teams for high severity incidents.
What you bring:
- 6 to 12 yrs of considerable knowledge of incident management principles, procedures and techniques
- Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL
- Strong knowledge of issue resolution and escalation practices, FIS products and services and IT infrastructure
- Ability to apply analysis and creative thinking when solving problems and conflict. Ability to provide acute attention to detail. Ability to communicate effectively to all levels within the organization
- Skilled at identifying and implementing process improvements. Ability to effectively establish and maintain relationships across the organization
Skills Required
Problem Solving, Incident Management, Itil, Aws
Helpdesk Associate - ITIL
Posted 3 days ago
Job Viewed
Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
-Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role
-basic MS troubleshooting.
-Basic computer knowledge.
-Basic TS on networking.
-Basic technical skills for troubleshooting on issues related to computers.
Requirements :
- 6 Months of experience.
- Good Communication Skills.
- rotational shift.
- Basic Technical TS skills.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Helpdesk Associate - ITIL
Posted 3 days ago
Job Viewed
Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
-Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role
-basic MS troubleshooting.
-Basic computer knowledge.
-Basic TS on networking.
-Basic technical skills for troubleshooting on issues related to computers.
Requirements :
- 6 Months of experience.
- Good Communication Skills.
- rotational shift.
- Basic Technical TS skills.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Angular + Azure + ITIL
Posted 4 days ago
Job Viewed
Job Description
Job Title: Angular + Azure + ITIL
Experience: 3–5 Years
Location: Bangalore
Job Summary:
We are seeking a dynamic and detail-oriented IT Operations Engineer with 3–5 years of experience in managing cloud-based applications and infrastructure. The ideal candidate will have hands-on experience with Angular for front-end development, Microsoft Azure for cloud services, and a strong understanding of ITIL processes to ensure efficient IT service management.
Key Responsibilities:
- Develop and maintain front-end applications using Angular .
- Manage and monitor cloud infrastructure on Microsoft Azure .
- Implement and support CI/CD pipelines and DevOps practices.
- Ensure adherence to ITIL processes (Incident, Problem, Change Management).
- Collaborate with cross-functional teams for deployment and support.
- Monitor system performance and troubleshoot issues proactively.
- Maintain documentation for systems, processes, and configurations.
- Participate in on-call support rotation and handle operational escalations.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, IT, or related field.
- 3–5 years of experience in IT operations or DevOps roles.
- Proficiency in Angular (v8 or above) .
- Strong experience with Microsoft Azure services (App Services, Azure DevOps, Azure Monitor, etc.).
- Solid understanding of ITIL framework and its practical application.
- Experience with monitoring tools and incident management platforms.
- Excellent problem-solving and communication skills.
Angular + Azure + ITIL
Posted today
Job Viewed
Job Description
Job Title: Angular + Azure + ITIL
Experience: 3–5 Years
Location: Bangalore
Job Summary:
We are seeking a dynamic and detail-oriented IT Operations Engineer with 3–5 years of experience in managing cloud-based applications and infrastructure. The ideal candidate will have hands-on experience with Angular for front-end development, Microsoft Azure for cloud services, and a strong understanding of ITIL processes to ensure efficient IT service management.
Key Responsibilities:
- Develop and maintain front-end applications using Angular.
- Manage and monitor cloud infrastructure on Microsoft Azure.
- Implement and support CI/CD pipelines and DevOps practices.
- Ensure adherence to ITIL processes (Incident, Problem, Change Management).
- Collaborate with cross-functional teams for deployment and support.
- Monitor system performance and troubleshoot issues proactively.
- Maintain documentation for systems, processes, and configurations.
- Participate in on-call support rotation and handle operational escalations.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, IT, or related field.
- 3–5 years of experience in IT operations or DevOps roles.
- Proficiency in Angular (v8 or above).
- Strong experience with Microsoft Azure services (App Services, Azure DevOps, Azure Monitor, etc.).
- Solid understanding of ITIL framework and its practical application.
- Experience with monitoring tools and incident management platforms.
- Excellent problem-solving and communication skills.
Angular + Azure + ITIL
Posted 4 days ago
Job Viewed
Job Description
Experience: 3–5 Years
Location: Bangalore
Job Summary:
We are seeking a dynamic and detail-oriented IT Operations Engineer with 3–5 years of experience in managing cloud-based applications and infrastructure. The ideal candidate will have hands-on experience with Angular for front-end development, Microsoft Azure for cloud services, and a strong understanding of ITIL processes to ensure efficient IT service management.
Key Responsibilities:
Develop and maintain front-end applications using Angular .
Manage and monitor cloud infrastructure on Microsoft Azure .
Implement and support CI/CD pipelines and DevOps practices.
Ensure adherence to ITIL processes (Incident, Problem, Change Management).
Collaborate with cross-functional teams for deployment and support.
Monitor system performance and troubleshoot issues proactively.
Maintain documentation for systems, processes, and configurations.
Participate in on-call support rotation and handle operational escalations.
Required Skills & Qualifications:
Bachelor’s degree in Computer Science, IT, or related field.
3–5 years of experience in IT operations or DevOps roles.
Proficiency in Angular (v8 or above) .
Strong experience with Microsoft Azure services (App Services, Azure DevOps, Azure Monitor, etc.).
Solid understanding of ITIL framework and its practical application.
Experience with monitoring tools and incident management platforms.
Excellent problem-solving and communication skills.
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Angular + Azure + ITIL
Posted today
Job Viewed
Job Description
Job Title: Angular + Azure + ITIL
Experience: 3–5 Years
Location: Bangalore
Job Summary:
We are seeking a dynamic and detail-oriented IT Operations Engineer with 3–5 years of experience in managing cloud-based applications and infrastructure. The ideal candidate will have hands-on experience with Angular for front-end development, Microsoft Azure for cloud services, and a strong understanding of ITIL processes to ensure efficient IT service management.
Key Responsibilities:
- Develop and maintain front-end applications using Angular .
- Manage and monitor cloud infrastructure on Microsoft Azure .
- Implement and support CI/CD pipelines and DevOps practices.
- Ensure adherence to ITIL processes (Incident, Problem, Change Management).
- Collaborate with cross-functional teams for deployment and support.
- Monitor system performance and troubleshoot issues proactively.
- Maintain documentation for systems, processes, and configurations.
- Participate in on-call support rotation and handle operational escalations.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, IT, or related field.
- 3–5 years of experience in IT operations or DevOps roles.
- Proficiency in Angular (v8 or above) .
- Strong experience with Microsoft Azure services (App Services, Azure DevOps, Azure Monitor, etc.).
- Solid understanding of ITIL framework and its practical application.
- Experience with monitoring tools and incident management platforms.
- Excellent problem-solving and communication skills.
Helpdesk Associate - ITIL
Posted today
Job Viewed
Job Description
Job Description
Req ID: 300902
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - ITIL to join our team in Banglore, Karnātaka (IN-KA), India (IN).
Senior Service Desk Associate - EnglishCompetitive Salary & Benefits
Role Overview
The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Role Responsibilities
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions.
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Good communication and customer service skills
Fluency in English language
Flexibility to work shifts if required
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority.
You will enjoy a comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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