935 Itil Frameworks jobs in India
Director – Service Delivery Management.
Posted 1 day ago
Job Viewed
Job Description
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
Job Title: Director – Service Delivery Management.
Mode of work: WFO
Key Responsibilities
Client & Stakeholder Management
- Act as the primary point of contact for a large global client on all aspects of technology and service delivery.
- Build and maintain strategic client relationships, ensuring continuous engagement and satisfaction.
- Manage client expectations through clear communication, regular reviews, and proactive issue resolution.
Service Delivery Leadership
- Lead a large, cross-functional team to deliver consistent, high-performance IT services across multiple business units.
- Oversee incident, change, and problem management, ensuring adherence to ITIL/ISO2000 standards.
- Ensure SLA compliance and service quality across all client-facing operations.
Operational Excellence
- Drive timely and accurate reporting on SLA metrics, service availability, and uptime.
- Sponsor and lead daily/weekly/monthly service review meetings with internal teams and clients.
- Identify opportunities for continuous improvement and build service improvement plans.
Strategic & Tactical Oversight
- Develop and implement capacity plans, risk mitigation strategies, and IT continuity plans.
- Manage customer voice of the client (VOC) programs for feedback and continuous enhancement.
- Collaborate with internal leadership on account growth and operational transformation.
Team & Vendor Management
- Mentor and lead a large team of managers and support professionals across multiple locations.
- Manage relationships with external vendors and third-party service providers to ensure alignment with delivery goals.
- Foster a culture of accountability, high performance, and innovation.
Key Performance Indicators (KPIs)
- High client satisfaction and retention
- SLA and uptime performance
- Quality and timeliness of reporting
- Team engagement and performance
- Service improvement execution
- Change control and risk mitigation effectiveness
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Director – Service Delivery Management.
Posted today
Job Viewed
Job Description
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
Job Title: Director – Service Delivery Management.
Mode of work: WFO
Key Responsibilities
Client & Stakeholder Management
- Act as the primary point of contact for a large global client on all aspects of technology and service delivery.
- Build and maintain strategic client relationships, ensuring continuous engagement and satisfaction.
- Manage client expectations through clear communication, regular reviews, and proactive issue resolution.
Service Delivery Leadership
- Lead a large, cross-functional team to deliver consistent, high-performance IT services across multiple business units.
- Oversee incident, change, and problem management, ensuring adherence to ITIL/ISO2000 standards.
- Ensure SLA compliance and service quality across all client-facing operations.
Operational Excellence
- Drive timely and accurate reporting on SLA metrics, service availability, and uptime.
- Sponsor and lead daily/weekly/monthly service review meetings with internal teams and clients.
- Identify opportunities for continuous improvement and build service improvement plans.
Strategic & Tactical Oversight
- Develop and implement capacity plans, risk mitigation strategies, and IT continuity plans.
- Manage customer voice of the client (VOC) programs for feedback and continuous enhancement.
- Collaborate with internal leadership on account growth and operational transformation.
Team & Vendor Management
- Mentor and lead a large team of managers and support professionals across multiple locations.
- Manage relationships with external vendors and third-party service providers to ensure alignment with delivery goals.
- Foster a culture of accountability, high performance, and innovation.
Key Performance Indicators (KPIs)
- High client satisfaction and retention
- SLA and uptime performance
- Quality and timeliness of reporting
- Team engagement and performance
- Service improvement execution
- Change control and risk mitigation effectiveness
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Director – Service Delivery Management.
Posted today
Job Viewed
Job Description
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
Job Title: Director – Service Delivery Management.
Mode of work: WFO
Key Responsibilities
Client & Stakeholder Management
- Act as the primary point of contact for a large global client on all aspects of technology and service delivery.
- Build and maintain strategic client relationships, ensuring continuous engagement and satisfaction.
- Manage client expectations through clear communication, regular reviews, and proactive issue resolution.
Service Delivery Leadership
- Lead a large, cross-functional team to deliver consistent, high-performance IT services across multiple business units.
- Oversee incident, change, and problem management, ensuring adherence to ITIL/ISO2000 standards.
- Ensure SLA compliance and service quality across all client-facing operations.
Operational Excellence
- Drive timely and accurate reporting on SLA metrics, service availability, and uptime.
- Sponsor and lead daily/weekly/monthly service review meetings with internal teams and clients.
- Identify opportunities for continuous improvement and build service improvement plans.
Strategic & Tactical Oversight
- Develop and implement capacity plans, risk mitigation strategies, and IT continuity plans.
- Manage customer voice of the client (VOC) programs for feedback and continuous enhancement.
- Collaborate with internal leadership on account growth and operational transformation.
Team & Vendor Management
- Mentor and lead a large team of managers and support professionals across multiple locations.
- Manage relationships with external vendors and third-party service providers to ensure alignment with delivery goals.
- Foster a culture of accountability, high performance, and innovation.
Key Performance Indicators (KPIs)
- High client satisfaction and retention
- SLA and uptime performance
- Quality and timeliness of reporting
- Team engagement and performance
- Service improvement execution
- Change control and risk mitigation effectiveness
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Director – Service Delivery Management.
Posted 3 days ago
Job Viewed
Job Description
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
Job Title: Director – Service Delivery Management.
Mode of work: WFO
Key Responsibilities
Client & Stakeholder Management
- Act as the primary point of contact for a large global client on all aspects of technology and service delivery.
- Build and maintain strategic client relationships, ensuring continuous engagement and satisfaction.
- Manage client expectations through clear communication, regular reviews, and proactive issue resolution.
Service Delivery Leadership
- Lead a large, cross-functional team to deliver consistent, high-performance IT services across multiple business units.
- Oversee incident, change, and problem management, ensuring adherence to ITIL/ISO2000 standards.
- Ensure SLA compliance and service quality across all client-facing operations.
Operational Excellence
- Drive timely and accurate reporting on SLA metrics, service availability, and uptime.
- Sponsor and lead daily/weekly/monthly service review meetings with internal teams and clients.
- Identify opportunities for continuous improvement and build service improvement plans.
Strategic & Tactical Oversight
- Develop and implement capacity plans, risk mitigation strategies, and IT continuity plans.
- Manage customer voice of the client (VOC) programs for feedback and continuous enhancement.
- Collaborate with internal leadership on account growth and operational transformation.
Team & Vendor Management
- Mentor and lead a large team of managers and support professionals across multiple locations.
- Manage relationships with external vendors and third-party service providers to ensure alignment with delivery goals.
- Foster a culture of accountability, high performance, and innovation.
Key Performance Indicators (KPIs)
- High client satisfaction and retention
- SLA and uptime performance
- Quality and timeliness of reporting
- Team engagement and performance
- Service improvement execution
- Change control and risk mitigation effectiveness
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Director – Service Delivery Management.
Posted today
Job Viewed
Job Description
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
Job Title: Director – Service Delivery Management.
Mode of work: WFO
Key Responsibilities
Client & Stakeholder Management
- Act as the primary point of contact for a large global client on all aspects of technology and service delivery.
- Build and maintain strategic client relationships, ensuring continuous engagement and satisfaction.
- Manage client expectations through clear communication, regular reviews, and proactive issue resolution.
Service Delivery Leadership
- Lead a large, cross-functional team to deliver consistent, high-performance IT services across multiple business units.
- Oversee incident, change, and problem management, ensuring adherence to ITIL/ISO2000 standards.
- Ensure SLA compliance and service quality across all client-facing operations.
Operational Excellence
- Drive timely and accurate reporting on SLA metrics, service availability, and uptime.
- Sponsor and lead daily/weekly/monthly service review meetings with internal teams and clients.
- Identify opportunities for continuous improvement and build service improvement plans.
Strategic & Tactical Oversight
- Develop and implement capacity plans, risk mitigation strategies, and IT continuity plans.
- Manage customer voice of the client (VOC) programs for feedback and continuous enhancement.
- Collaborate with internal leadership on account growth and operational transformation.
Team & Vendor Management
- Mentor and lead a large team of managers and support professionals across multiple locations.
- Manage relationships with external vendors and third-party service providers to ensure alignment with delivery goals.
- Foster a culture of accountability, high performance, and innovation.
Key Performance Indicators (KPIs)
- High client satisfaction and retention
- SLA and uptime performance
- Quality and timeliness of reporting
- Team engagement and performance
- Service improvement execution
- Change control and risk mitigation effectiveness
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Service Delivery
Posted 5 days ago
Job Viewed
Job Description
**Location:** Bhopal, India
**Full/ Part-time:** Full time
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
This role is essential to improve Service delivery, TAT and service efficiency across Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur. It will ensure faster resolution of service calls, provide technical and delivery support to channel partners, and strengthen AMC execution. The position will directly contribute to improved customer satisfaction, reduced escalations, and better alignment with project timelines.
**Key Responsibilities:**
1. TAT (Turnaround Time) Improvement
- Current service delays are impacting on customer satisfaction and SLA compliance.
- The new role will ensure faster response and resolution times, especially for high-aging calls and preventive maintenance tasks.
2. Dealer & Channel Partner Support
- Our channel partners in Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur require consistent technical and delivery support.
- The executive will act as a direct liaison to resolve escalations, coordinate spares, and ensure service continuity.
3. Technical Support & Field Execution
- The role will provide on-ground troubleshooting, installation supervision, and quality assurance.
- It will also support AMC execution and complaint closures, reducing dependency on backend teams.
4. Delivery Coordination & Customer Engagement
- The executive will ensure timely delivery and installation coordination, improving first-time-right service metrics.
- This will also allow to focus on strategic customer meetings and project planning.
**Expected Outcomes**
- Improvement in TAT compliance across the region.
- Enhanced dealer satisfaction and reduced escalations.
- Improved AMC execution and billing realization.
- Better alignment with project timelines and customer expectations.
**Benefits**
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
+ Make yourself a priority with flexible schedules, parental leave
+ Drive forward your career through professional development opportunities
+ Achieve your personal goals with our Employee Assistance Programme
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_ .
Join us and make a difference.
**Apply Now!**
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
Service Delivery
Posted today
Job Viewed
Job Description
About the role
This role is essential to improve Service delivery, TAT and service efficiency across Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur. It will ensure faster resolution of service calls, provide technical and delivery support to channel partners, and strengthen AMC execution. The position will directly contribute to improved customer satisfaction, reduced escalations, and better alignment with project timelines.
Key Responsibilities:
1. TAT (Turnaround Time) Improvement
- Current service delays are impacting on customer satisfaction and SLA compliance.
- The new role will ensure faster response and resolution times, especially for high-aging calls and preventive maintenance tasks.
2. Dealer & Channel Partner Support
- Our channel partners in Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur require consistent technical and delivery support.
- The executive will act as a direct liaison to resolve escalations, coordinate spares, and ensure service continuity.
3. Technical Support & Field Execution
- The role will provide on-ground troubleshooting, installation supervision, and quality assurance.
- It will also support AMC execution and complaint closures, reducing dependency on backend teams.
4. Delivery Coordination & Customer Engagement
- The executive will ensure timely delivery and installation coordination, improving first-time-right service metrics.
- This will also allow to focus on strategic customer meetings and project planning.
Expected Outcomes
- Improvement in TAT compliance across the region.
- Enhanced dealer satisfaction and reduced escalations.
- Improved AMC execution and billing realization.
- Better alignment with project timelines and customer expectations.
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Make yourself a priority with flexible schedules, parental leave
Drive forward your career through professional development opportunities
Achieve your personal goals with our Employee Assistance Programme
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .
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Service Delivery
Posted today
Job Viewed
Job Description
Role: Service Delivery
Location: Bhopal, India
Full/ Part-time: Full time
Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About the role
This role is essential to improve Service delivery, TAT and service efficiency across Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur. It will ensure faster resolution of service calls, provide technical and delivery support to channel partners, and strengthen AMC execution. The position will directly contribute to improved customer satisfaction, reduced escalations, and better alignment with project timelines.
Key Responsibilities:
1. TAT (Turnaround Time) Improvement
- Current service delays are impacting on customer satisfaction and SLA compliance.
- The new role will ensure faster response and resolution times, especially for high-aging calls and preventive maintenance tasks.
2. Dealer & Channel Partner Support
- Our channel partners in Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur require consistent technical and delivery support.
- The executive will act as a direct liaison to resolve escalations, coordinate spares, and ensure service continuity.
3. Technical Support & Field Execution
- The role will provide on-ground troubleshooting, installation supervision, and quality assurance.
- It will also support AMC execution and complaint closures, reducing dependency on backend teams.
4. Delivery Coordination & Customer Engagement
- The executive will ensure timely delivery and installation coordination, improving first-time-right service metrics.
- This will also allow to focus on strategic customer meetings and project planning.
- Improvement in TAT compliance across the region.
- Enhanced dealer satisfaction and reduced escalations.
- Improved AMC execution and billing realization.
- Better alignment with project timelines and customer expectations.
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Make yourself a priority with flexible schedules, parental leave
Drive forward your career through professional development opportunities
Achieve your personal goals with our Employee Assistance Programme
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice
Service Delivery Manager
Posted today
Job Viewed
Job Description
Date: Jul 29, 2025
Req ID: 101727
Location:
Bengaluru, KA, IN
Workplace Type: Hybrid/Remote
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.
The Service Delivery Manager is responsible for supporting & managing the delivery and support of the managed services provider(s). This role ensures that AGCO DT Services operate efficiently, meet SLAs, and provide a satisfactory user experience and service excellence. The Service Delivery Manager oversees the provision of support services, maintains high levels of customer satisfaction, and promotes continuous improvement in service performance.
**Your Impact**
+ Service Management: Oversee the delivery of application support services, ensuring compliance with service level agreements (SLAs) and performance standards. Manage client expectations and ensure high levels of customer satisfaction
+ Vendor/Partner Management: Manage relationships with third-party vendors and service providers, ensuring they deliver high-quality services and meet contractual obligations. Include managing vendor relationships in a managed services context
+ Incident Management: Accountable for application-related incidents and problems, ensuring minimal disruption to client operations. Focus on proactive incident management and root cause analysis
+ Stakeholder Communication & Engagement: Act as the primary point of contact for stakeholders, providing regular updates on service performance and addressing any concerns or issues. Manage client relationships and ensure alignment with client business needs.
+ Reporting and Analysis: Monitor and report on service delivery performance, identifying areas for improvement and implementing corrective actions. Include reporting to clients and ensuring transparency in service delivery,and accountable for Service Delivery Metrics for applications in scope
**Your Experience and Qualifications**
+ Bachelor's degree or higher in computer science, information Systems, or related field.
+ Proven experience as a Service Delivery Manager or in a similar role, with a focus on Application Support and vendor management.
+ Experience with global or offshore AMS delivery models.
+ Ability to manage multiple priorities and work effectively in a fast-paced environment.
+ Experience with ITIL or other service management frameworks will be an advantage, Familiarity with enterprise applications such as SAP, Oracle, Salesforce and Customer Applications
**Your Benefits**
+ ?GLOBAL DIVERSITY - Diversity means many things to us, different brands, cultures, nationalities, genders, generations - even variety in our roles. You make us unique!
+ ?ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
+ ?POSITIVE IMPACT - Make it personal and help us feed the world.
+ ?INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence - and work alongside teams of people worldwide who share your enthusiasm
+ ?MAKE THE MOST OF YOU - Benefits include health care and wellness plans and flexible and virtual work option.
?
**Your Workplace**
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
**Join us as we bring agriculture into the future and apply now!**
Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.
**AGCO is proud to be an Equal Opportunity Employer**
**Job Segment:** ERP, Service Manager, Computer Science, Technical Support, Database, Technology, Customer Service
Service Delivery Executive
Posted 4 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Key Responsibilities:**
+ Leads and manages a virtual team of Service Delivery experts to manage the delivery governance and continual service improvement of Corporate IT into regions and service divisions.
+ Maintains a holistic position across regions and service divisions to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for Corporate IT.
+ Ensures that the standard governance model is implemented and adhered to across regions and service divisions.
+ Develops standardized frameworks, methodologies, tools, systems and reporting across regions and service divisions that is required to ensure successful governance and the performance of Corporate IT Service Delivery.
+ Develops and maintains digital real time reporting capabilities to ensure deep analytical and insights on operations to drive improvements.
+ Works closely with delivery Operations and Service Management teams to ensure operational reports are delivered and analysed to provide feedback on trends, exceptions and insights.
+ Drives optimization and lowers the cost of services through digitalization, standardisation, optimization, and centralization to meet the cost saving targets.
+ Drives and assists regions and service divisions to simplify, consolidate, modernize, and/or retire regional tier 2/3 platforms in line with Digital Blueprint.
+ Ensures information and communication is effectively flowing into regions, service divisions and end users from our parts of the Digital Office.
+ Establishes excellent working relationships with internal business stakeholders
**Knowledge and Attributes:**
+ Extended understanding of business strategy and the ability to align service delivery efforts with organizational goals is vital.
+ Extended proficiency in using data and analytics to make informed decisions, track the performance of service delivery, and identify areas for improvement.
+ Proven ability to collaborate and build relationships with executives, department heads, and other stakeholders to gain buy-in and support for service delivery transformation efforts.
+ Extended knowledge and understanding of IT industry environment and business needs.
+ Extended business awareness and solid analytical skills.
+ Extended financial management and commercial skills.
+ Excellent communication skills (verbal and written) coupled with excellent questioning skills.
+ Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
+ Good problem-solving skills and ability to understand new issues quickly and make wise decisions.
+ Excellent client relationship building and engagement skills.
+ Ability to persuade, negotiate and influence key stakeholders.
+ Excellent project management skills
**Academic Qualifications and Certifications:**
+ Relevant bachelor's degree or equivalent in Information Technology or a related field.
+ ITIL Foundation V4 or higher preferred.
+ SIAM - Service Integration and Management Foundation would be advantageous.
+ Project Management certification would be advantageous ?
+ **Required experience:**
+ Extended demonstrated experience in a similar role preferably gained within a global IT services organization.
+ Extended demonstrated experience in IT service delivery management for large multinational.
+ Extended demonstrated experience leading and managing a team of service delivery specialists.
+ Extended demonstrated continuous service improvement experience.
+ Extended demonstrated client satisfaction experience is essential?
+ Advanced demonstrated experience in Resource Coordination is beneficial.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.