1,701 Itsm Consultant jobs in India

You will be designing and leading implementation / enhancement of ITSM practices using ServiceNow. Collaborating with IT Leadership, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.

How You ll Make an Impact / Responsibilities Maintain deep, comprehensive knowledge of ServiceNow s capabilities and constraints.

Understand the requirements from multiple stakeholders and advise on design and strategy of Service Now Portal by providing technical inputs

Ensure to minimize the degree of platform customization and utilize Out of the box features to accomplish user requirements

Work closely and provide governance to the development team (internal / external) to get the requirements implemented within the committed timeframe and desired quality

Continuously explore new features provided in the platform with every new release and accordingly strive for improvements in the existing set-up

Coordinate the management of complex issues that may arise as the Portal service seeks to deliver benefits.

Define technical solutions aligned with client business problems at an architectural and design level of detail

Advise on integration of ServiceNow with other applications and toolsets

Provide strategic guidance to teams and project managers.

• Your opportunities for personal growth be part of an international, multicultural and diverse team
• work independently
• work creatively
• Qualifications: Masters or Bachelor s degree in IT / Computer Science
• Detailed knowledge of ServiceNow at an architectural level. Knowledge of other ITSM tools at a similar level would be an advantage.
• Superior written and oral communication skills.
• 7-9 years of experience in a similar role with hands-on experience in:
• ServiceNow Integration with different systems
• CMDB design principles with a focus on CSDM model
• Agile Service Management (release and deployment strategies)
• ServiceNow architecture understanding and technical support documentation skills
• Understands ServiceNow coding and design standards
• Demonstrate ability to evaluate constraints, risks and dependencies
• Proactive on reporting issues and risks, take part in team meetings, share ideas and work towards improving platform
• Strong interpersonal communication and consultation skills with an ability to present ideas in user-friendly language.
• ServiceNow Certifications (Administrator and Implementation Specialist) preferred
• Implement according to business/process requirements, based on good design principles, with evaluation of potential issues and possible solutions
• Expected to research, self-study and attain/retain accreditations on ServiceNow
• Experience working in a team-oriented, collaborative global environment

Black And White Business Solutions is actively seeking an experienced and driven Principal Lead - ServiceNow ITSM Consultant at an Architect Level . This pivotal role demands specialized expertise in the IT Service Management (ITSM) module of ServiceNow. The ideal candidate will play a crucial role in driving the strategic direction, meticulous configuration, and continuous improvement of the ServiceNow platform. You will be responsible for leading the strategy, roadmap, and execution of our ServiceNow ITSM platform, collaborating closely with stakeholders across IT, business units, and external partners to deliver scalable, user-centric solutions aligned with our enterprise service management goals.

We are seeking an experienced and driven ServiceNow ITSM Product Owner with specialized expertise in the IT Service Management (ITSM) module . The ideal candidate will play a pivotal role in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform, and will be responsible for leading the strategy, roadmap, and execution of our ServiceNow ITSM platform. This role will collaborate closely with stakeholders across IT, business units, and external partners to deliver scalable, user-centric solutions that align with our enterprise service management goals.

Strategic Planning :

• Collaborate with key stakeholders to deeply understand business objectives and translate them into actionable ServiceNow platform initiatives .
• Develop and maintain a comprehensive roadmap for the ITSM module , ensuring strong alignment with organizational goals and adherence to industry best practices.

Module Configuration and Customization :

• Lead the design and implementation of ITSM solutions , including detailed configuration, necessary customization, and seamless integration with other critical enterprise systems.
• Stay abreast of ServiceNow updates and new features to continuously leverage the latest capabilities for improved efficiency and enhanced user experience.

User Story Definition and Prioritization :

• Work closely with business units to gather precise requirements and define clear user stories for both enhancements and new features within the ITSM module.
• Prioritize backlog items strategically based on business value, alignment with strategic goals, and critical user needs.

Cross-functional Collaboration :

• Collaborate with diverse cross-functional teams , including IT, HR, and other business units, to ensure the ServiceNow platform effectively meets varied and evolving needs.
• Function as a key liaison between technical teams and end-users to facilitate effective communication, mutual understanding, and smooth project execution.

Change Management :

• Implement effective change management strategies to ensure the smooth adoption of new features and processes across the organization.
• Provide comprehensive training and documentation for end-users to maximize platform utilization and empower self-sufficiency.

Release Planning and Execution :

• Plan and manage product releases , coordinating meticulously with development, testing, and deployment teams to ensure seamless transitions.
• Monitor release progress and proactively resolve any roadblocks or issues that may arise during the implementation phase.

User Acceptance Testing (UAT) :

• Define clear acceptance criteria for user stories and work closely with ServiceNow teams to ensure comprehensive testing of solutions.
• Coordinate and support user acceptance testing , actively gathering feedback and ensuring the delivered solution fully meets defined business needs.

Continuous Improvement :

• Proactively identify opportunities for process improvements , user experience enhancements, and efficiency gains within the ITSM landscape.
• Stay up to date with ServiceNow platform capabilities and evolving industry best practices, driving innovation.

Stakeholder Engagement and Communication :

• Communicate project statuses, updates, and progress transparently to stakeholders at various levels of the organization.
• Address questions, concerns, and feedback constructively to ensure strong alignment and complete transparency throughout projects.

Vendor Management :

• Manage relationships with ServiceNow vendors and stay informed about platform updates, new releases, and emerging best practices.
• Evaluate and recommend third-party applications or integrations to further enhance the platform's capabilities and extend its value.

• BE / B.Tech
• ServiceNow Expertise : Deep understanding of ServiceNow architecture, data model, and development best practices .
• Development Skills : Proficiency in JavaScript, Glide APIs, Flow Designer, and UI development .
• Integration Knowledge : Experience with REST, SOAP, JSON, LDAP, OAuth , and various integration middleware solutions.
• Cloud & Security : Strong understanding of cloud infrastructure, IT security, and compliance frameworks .
• Certifications :
• ServiceNow Certified Technical Architect (Must have) .
• ServiceNow Certified System Administrator (CSA) .
• Certified Implementation Specialist (CIS) .
• Certified Application Developer (CAD) .

• Experience in working in Agile/Scrum environments .
• Familiarity with ITIL framework and best practices .
• Strong problem-solving, analytical, and communication skills .

• As per market standards

• Immediate

Contact: Bhuvaneshwari S Senior Specialist Black and White Outsourcing Pvt Ltd Bangalore, Karnataka, INDIA. Email: (HIDDEN TEXT) | Website:

Key Responsibilities

Strategic Planning:

Module Configuration and Customization:

User Story Definition and Prioritization:

Cross-functional Collaboration:

Change Management:

Release Planning and Execution:

Continuous Improvement:

Vendor Management:

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Timings

India Business Unit

Job Family Group

Black And White Business Solutions is actively seeking an experienced and driven Principal Lead - ServiceNow ITSM Consultant at an Architect Level . This pivotal role demands specialized expertise in the IT Service Management (ITSM) module of ServiceNow. The ideal candidate will play a crucial role in driving the strategic direction, meticulous configuration, and continuous improvement of the ServiceNow platform. You will be responsible for leading the strategy, roadmap, and execution of our ServiceNow ITSM platform, collaborating closely with stakeholders across IT, business units, and external partners to deliver scalable, user-centric solutions aligned with our enterprise service management goals.

We are seeking an experienced and driven ServiceNow ITSM Product Owner with specialized expertise in the IT Service Management (ITSM) module . The ideal candidate will play a pivotal role in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform, and will be responsible for leading the strategy, roadmap, and execution of our ServiceNow ITSM platform. This role will collaborate closely with stakeholders across IT, business units, and external partners to deliver scalable, user-centric solutions that align with our enterprise service management goals.

Strategic Planning :

• Collaborate with key stakeholders to deeply understand business objectives and translate them into actionable ServiceNow platform initiatives .
• Develop and maintain a comprehensive roadmap for the ITSM module , ensuring strong alignment with organizational goals and adherence to industry best practices.

Module Configuration and Customization :

• Lead the design and implementation of ITSM solutions , including detailed configuration, necessary customization, and seamless integration with other critical enterprise systems.
• Stay abreast of ServiceNow updates and new features to continuously leverage the latest capabilities for improved efficiency and enhanced user experience.

User Story Definition and Prioritization :

• Work closely with business units to gather precise requirements and define clear user stories for both enhancements and new features within the ITSM module.
• Prioritize backlog items strategically based on business value, alignment with strategic goals, and critical user needs.

Cross-functional Collaboration :

• Collaborate with diverse cross-functional teams , including IT, HR, and other business units, to ensure the ServiceNow platform effectively meets varied and evolving needs.
• Function as a key liaison between technical teams and end-users to facilitate effective communication, mutual understanding, and smooth project execution.

Change Management :

• Implement effective change management strategies to ensure the smooth adoption of new features and processes across the organization.
• Provide comprehensive training and documentation for end-users to maximize platform utilization and empower self-sufficiency.

Release Planning and Execution :

• Plan and manage product releases , coordinating meticulously with development, testing, and deployment teams to ensure seamless transitions.
• Monitor release progress and proactively resolve any roadblocks or issues that may arise during the implementation phase.

User Acceptance Testing (UAT) :

• Define clear acceptance criteria for user stories and work closely with ServiceNow teams to ensure comprehensive testing of solutions.
• Coordinate and support user acceptance testing , actively gathering feedback and ensuring the delivered solution fully meets defined business needs.

Continuous Improvement :

• Proactively identify opportunities for process improvements , user experience enhancements, and efficiency gains within the ITSM landscape.
• Stay up to date with ServiceNow platform capabilities and evolving industry best practices, driving innovation.

Stakeholder Engagement and Communication :

• Communicate project statuses, updates, and progress transparently to stakeholders at various levels of the organization.
• Address questions, concerns, and feedback constructively to ensure strong alignment and complete transparency throughout projects.

Vendor Management :

• Manage relationships with ServiceNow vendors and stay informed about platform updates, new releases, and emerging best practices.
• Evaluate and recommend third-party applications or integrations to further enhance the platform's capabilities and extend its value.

• BE / B.Tech
• ServiceNow Expertise : Deep understanding of ServiceNow architecture, data model, and development best practices .
• Development Skills : Proficiency in JavaScript, Glide APIs, Flow Designer, and UI development .
• Integration Knowledge : Experience with REST, SOAP, JSON, LDAP, OAuth , and various integration middleware solutions.
• Cloud & Security : Strong understanding of cloud infrastructure, IT security, and compliance frameworks .
• Certifications :
• ServiceNow Certified Technical Architect (Must have) .
• ServiceNow Certified System Administrator (CSA) .
• Certified Implementation Specialist (CIS) .
• Certified Application Developer (CAD) .

• Experience in working in Agile/Scrum environments .
• Familiarity with ITIL framework and best practices .
• Strong problem-solving, analytical, and communication skills .

• As per market standards

• Immediate

Contact: Bhuvaneshwari S Senior Specialist Black and White Outsourcing Pvt Ltd Bangalore, Karnataka, INDIA. Email: (HIDDEN TEXT) | Website:

Black And White Business Solutions is actively seeking an experienced and driven Principal Lead - ServiceNow ITSM Consultant at an Architect Level . This pivotal role demands specialized expertise in the IT Service Management (ITSM) module of ServiceNow. The ideal candidate will play a crucial role in driving the strategic direction, meticulous configuration, and continuous improvement of the ServiceNow platform. You will be responsible for leading the strategy, roadmap, and execution of our ServiceNow ITSM platform, collaborating closely with stakeholders across IT, business units, and external partners to deliver scalable, user-centric solutions aligned with our enterprise service management goals.

We are seeking an experienced and driven ServiceNow ITSM Product Owner with specialized expertise in the IT Service Management (ITSM) module . The ideal candidate will play a pivotal role in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform, and will be responsible for leading the strategy, roadmap, and execution of our ServiceNow ITSM platform. This role will collaborate closely with stakeholders across IT, business units, and external partners to deliver scalable, user-centric solutions that align with our enterprise service management goals.

Strategic Planning :

• Collaborate with key stakeholders to deeply understand business objectives and translate them into actionable ServiceNow platform initiatives .
• Develop and maintain a comprehensive roadmap for the ITSM module , ensuring strong alignment with organizational goals and adherence to industry best practices.

Module Configuration and Customization :

• Lead the design and implementation of ITSM solutions , including detailed configuration, necessary customization, and seamless integration with other critical enterprise systems.
• Stay abreast of ServiceNow updates and new features to continuously leverage the latest capabilities for improved efficiency and enhanced user experience.

User Story Definition and Prioritization :

• Work closely with business units to gather precise requirements and define clear user stories for both enhancements and new features within the ITSM module.
• Prioritize backlog items strategically based on business value, alignment with strategic goals, and critical user needs.

Cross-functional Collaboration :

• Collaborate with diverse cross-functional teams , including IT, HR, and other business units, to ensure the ServiceNow platform effectively meets varied and evolving needs.
• Function as a key liaison between technical teams and end-users to facilitate effective communication, mutual understanding, and smooth project execution.

Change Management :

• Implement effective change management strategies to ensure the smooth adoption of new features and processes across the organization.
• Provide comprehensive training and documentation for end-users to maximize platform utilization and empower self-sufficiency.

Release Planning and Execution :

• Plan and manage product releases , coordinating meticulously with development, testing, and deployment teams to ensure seamless transitions.
• Monitor release progress and proactively resolve any roadblocks or issues that may arise during the implementation phase.

User Acceptance Testing (UAT) :

• Define clear acceptance criteria for user stories and work closely with ServiceNow teams to ensure comprehensive testing of solutions.
• Coordinate and support user acceptance testing , actively gathering feedback and ensuring the delivered solution fully meets defined business needs.

Continuous Improvement :

• Proactively identify opportunities for process improvements , user experience enhancements, and efficiency gains within the ITSM landscape.
• Stay up to date with ServiceNow platform capabilities and evolving industry best practices, driving innovation.

Stakeholder Engagement and Communication :

• Communicate project statuses, updates, and progress transparently to stakeholders at various levels of the organization.
• Address questions, concerns, and feedback constructively to ensure strong alignment and complete transparency throughout projects.

Vendor Management :

• Manage relationships with ServiceNow vendors and stay informed about platform updates, new releases, and emerging best practices.
• Evaluate and recommend third-party applications or integrations to further enhance the platform's capabilities and extend its value.

• BE / B.Tech
• ServiceNow Expertise : Deep understanding of ServiceNow architecture, data model, and development best practices .
• Development Skills : Proficiency in JavaScript, Glide APIs, Flow Designer, and UI development .
• Integration Knowledge : Experience with REST, SOAP, JSON, LDAP, OAuth , and various integration middleware solutions.
• Cloud & Security : Strong understanding of cloud infrastructure, IT security, and compliance frameworks .
• Certifications :
• ServiceNow Certified Technical Architect (Must have) .
• ServiceNow Certified System Administrator (CSA) .
• Certified Implementation Specialist (CIS) .
• Certified Application Developer (CAD) .

• Experience in working in Agile/Scrum environments .
• Familiarity with ITIL framework and best practices .
• Strong problem-solving, analytical, and communication skills .

• As per market standards

• Immediate

Contact: Bhuvaneshwari S Senior Specialist Black and White Outsourcing Pvt Ltd Bangalore, Karnataka, INDIA. Email: (HIDDEN TEXT) | Website:

Description

a. Change Management

i.End-to-end ownership & responsibility ofday-to-day Change Management support

ii.Coordinate with respective support group’sChange Owners/Implementers to ensure completeness of change records fordifferent inputs like implementation plan, roll back plan, Risk & ImpactAssessment, required approvals etc.

iii.Lead and manage Change Advisory Board (CAB) orE-CAB

iv.Lead Post Implementation Reviews (PIRs) forvarious critical changes

v.Participate or lead required reviews,discussions related to change management

b. Release Management

i.Take the ownership to oversee the day to dayoperations relating to Release Management

ii.Ensure Release Requests are assessed properlyand effective Risk assessment and review of Release across teams

iii.Ensure Release Process compliance, audit process,provide necessary feedback to Service Providers for improvement

iv.Forward Plan the release windows and cyclesacross Service Providers.

v.Manage risks and resolves issues that affectrelease scope, schedule and quality.

vi.Measure and monitor progress to ensure releasesare delivered on time and that they meet or exceed expectations

vii.Communicate all key project plans, commitments,and changes including requirements, QA plans, schedule, and scope changes

viii.Manage relationships and coordinate work betweendifferent teams, suppliers at different locations

ix.Conduct Release Readiness reviews, MilestoneReviews, and Business Go/No-Go reviews.

x.Negotiate, plan and manage all releaseactivities.

xi.Participate in CAB meetings to discuss releasescope and/or roadblocks.

xii.Maintain the release schedule for all coreservices and ensure alignment across teams

c. Hardware Asset & ConfigurationManagement

i.End-to-end ownership & responsibility ofday-to-day Hardware & Configuration Management support

ii.The IT Asset & Configuration Manager manages,controls, and protects the organization’s IT assets & their relationship(., hardware, virtual throughout their life cycle, from acquisitionthrough final disposition. In addition, the IT Asset Manager designs, develops,and implements the organization’s asset management d be responsible to manage/oversee Asset/CI updates across thetechnology tracks for a customer in a multi service provider scenario

iii.Develop and maintain company policies andprocesses.

iv.Coordinate with respective Service Provider’s& Internal teams like Procurement for Hardware & Configuration Items toensure updates to Asset Database & CMDB using controls like audits, reviewsetc.

v.Manage the CI to CI relationship with propercontrol.

vi.Collect information for budgeting, inventory,contract summaries and cost comparisons.

vii.Ensure process adherence & compliance alongwith process/tool level integrations with other key processes like change,incident management etc.

viii.Manage acquisition, deployment, utilization,tracking, security, and final disposition of IT assets.

d. For All Process Areas

i.Maintain in-depth understanding of overall ITenvironment of customer as well as services provided by respective supportgroups with good command over various technology areas from functionalityperspective

ii.Regularly assess & identify gaps in currentprocess and suggest improvements

iii.Prepare/update training material & conductoperational trainings/refreshers whenever required

iv.Utilize implemented KPIs/SLAs for regular measurements& reporting

2. DesiredSkills:

a.ITSM Change Management with deep technologyexposure

b.ITIL® Foundation certified, Intermediate ispreferred

c.Strong customer service orientation

d.Passion for analyzing problems, drivingcontinuous performance improvement

e.Comfortable with and effective using MS Officeapplications

f.Close attention to detail and accuracy

g.Deadline driven and results oriented

h.Flexible attitude and ability to interact with adiverse business user community and changing environment

3. EssentialRequirements:

a.Graduate (minimum), BE/B. Tech preferred

b.Practical experience as Change Manager alongwith any other 2-3 ITIL® processes

c.Hands-on work experience on at least one ServiceManagement tools like ServiceNow, BMC Remedy, HPSM or any other equivalentindustry standard ITSM tool (ServiceNow is preferred)

d.Excellent English communication skills, bothwritten and verbal, including business writing skills

e.Experience of performance data analysis of ITIL®processes

f.Ability to work with all levels of client andinternal resources

g.Positive learning attitude and willing to workin team environment

Description

a. Change Management

i.End-to-end ownership & responsibility ofday-to-day Change Management support

ii.Coordinate with respective support group’sChange Owners/Implementers to ensure completeness of change records fordifferent inputs like implementation plan, roll back plan, Risk & ImpactAssessment, required approvals etc.

iii.Lead and manage Change Advisory Board (CAB) orE-CAB

iv.Lead Post Implementation Reviews (PIRs) forvarious critical changes

v.Participate or lead required reviews,discussions related to change management

b. Release Management

i.Take the ownership to oversee the day to dayoperations relating to Release Management

ii.Ensure Release Requests are assessed properlyand effective Risk assessment and review of Release across teams

iii.Ensure Release Process compliance, audit process,provide necessary feedback to Service Providers for improvement

iv.Forward Plan the release windows and cyclesacross Service Providers.

v.Manage risks and resolves issues that affectrelease scope, schedule and quality.

vi.Measure and monitor progress to ensure releasesare delivered on time and that they meet or exceed expectations

vii.Communicate all key project plans, commitments,and changes including requirements, QA plans, schedule, and scope changes

viii.Manage relationships and coordinate work betweendifferent teams, suppliers at different locations

ix.Conduct Release Readiness reviews, MilestoneReviews, and Business Go/No-Go reviews.

x.Negotiate, plan and manage all releaseactivities.

xi.Participate in CAB meetings to discuss releasescope and/or roadblocks.

xii.Maintain the release schedule for all coreservices and ensure alignment across teams

c. Hardware Asset & ConfigurationManagement

i.End-to-end ownership & responsibility ofday-to-day Hardware & Configuration Management support

ii.The IT Asset & Configuration Manager manages,controls, and protects the organization’s IT assets & their relationship(., hardware, virtual throughout their life cycle, from acquisitionthrough final disposition. In addition, the IT Asset Manager designs, develops,and implements the organization’s asset management d be responsible to manage/oversee Asset/CI updates across thetechnology tracks for a customer in a multi service provider scenario

iii.Develop and maintain company policies andprocesses.

iv.Coordinate with respective Service Provider’s& Internal teams like Procurement for Hardware & Configuration Items toensure updates to Asset Database & CMDB using controls like audits, reviewsetc.

v.Manage the CI to CI relationship with propercontrol.

vi.Collect information for budgeting, inventory,contract summaries and cost comparisons.

vii.Ensure process adherence & compliance alongwith process/tool level integrations with other key processes like change,incident management etc.

viii.Manage acquisition, deployment, utilization,tracking, security, and final disposition of IT assets.

d. For All Process Areas

i.Maintain in-depth understanding of overall ITenvironment of customer as well as services provided by respective supportgroups with good command over various technology areas from functionalityperspective

ii.Regularly assess & identify gaps in currentprocess and suggest improvements

iii.Prepare/update training material & conductoperational trainings/refreshers whenever required

iv.Utilize implemented KPIs/SLAs for regular measurements& reporting

2. DesiredSkills:

a.ITSM Change Management with deep technologyexposure

b.ITIL® Foundation certified, Intermediate ispreferred

c.Strong customer service orientation

d.Passion for analyzing problems, drivingcontinuous performance improvement

e.Comfortable with and effective using MS Officeapplications

f.Close attention to detail and accuracy

g.Deadline driven and results oriented

h.Flexible attitude and ability to interact with adiverse business user community and changing environment

3. EssentialRequirements:

a.Graduate (minimum), BE/B. Tech preferred

b.Practical experience as Change Manager alongwith any other 2-3 ITIL® processes

c.Hands-on work experience on at least one ServiceManagement tools like ServiceNow, BMC Remedy, HPSM or any other equivalentindustry standard ITSM tool (ServiceNow is preferred)

d.Excellent English communication skills, bothwritten and verbal, including business writing skills

e.Experience of performance data analysis of ITIL®processes

f.Ability to work with all levels of client andinternal resources

g.Positive learning attitude and willing to workin team environment