573 Job Scheduling jobs in India

Job description

As a Scheduling/Planning Analyst, you’ll be the master of schedules and forecasts, ensuring resources are perfectly aligned with business demand. Your work will keep operations running smoothly while supporting employee satisfaction through well-planned shifts. This role is ideal for someone who combines analytical thinking with exceptional organizational skills.

Responsibilities

• Create, maintain, and optimize staff schedules that align with forecasted workloads.
• Collaborate with workforce management teams to review forecasts and adjust schedules proactively.
• Manage schedule changes, shift swaps, and time-off requests while ensuring service coverage.
• Serve as the primary point of contact for scheduling queries, conflicts, and adjustments.
• Ensure compliance with labor laws, organizational policies, and employee contracts in scheduling.
• Continuously evaluate and improve scheduling processes for greater efficiency and accuracy.
• Coordinate with Real-Time Analysts and Operations Managers to ensure alignment between planned schedules and live operations.

Requirements

• 2–5 years of experience working as a Planning Analyst or in a workforce scheduling/forecasting role within a contact center.
• Strong knowledge of workforce planning, scheduling, and forecasting processes in a contact center environment.
• Hands-on experience with workforce management (WFM) tools such as Aspect, Alvaria, JEX, NICE, Verint, or Calabrio.
• Proficiency in data analysis and reporting, including strong skills in Excel (pivot tables, formulas) or similar tools.
• Solid understanding of contact center operations and performance metrics (e.g., Service Level, Occupancy, ASA).
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong communication, negotiation, and conflict resolution abilities.
• Preferred: experience in scenario modeling, understanding staffing cost implications, and planning across multiple channels.

What we offer

• Annual Salary 6.5-8.5 Lakh
• Health insurance
• A positive atmosphere with excellent work-life balance
• You’ll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.

Scheduling Coordinator/Booking Clerk - Chemotherapy Day Unit

We are seeking a highly motivated Scheduling coordinator join our busy Chemotherapy Day Unit. This is a rewarding opportunity to support patients and staff in a professional, compassionate environment.

About the Role:

As our Scheduling coordinator, your primary responsibility will be to effectively manage and coordinate patient bookings for our Day Therapy Unit (DTU). You will play a crucial role in ensuring the smooth operation of our clinic, maintaining exceptional patient experiences, and supporting the nursing and clinical team. You will manage all triage enquiries whilst also efficiently managing booking, registration, and billing processes. You will be liaising daily with clinical staff, and provide friendly, professional support to patients and their families.

Key Responsibilities:

• Triage booking enquiries and patient requests, efficiently managing booking, registration, and billing processes.
• Provide clerical support and assist with reception duties within the DTU.
• Collaborate closely with DTU nursing team and various departmental teams, including outpatient clinics, finance, health information services, and patient services.
• Communicate with patients in person, over the phone, or via email to assess and process treatment booking requests.
• Work within KPI’s to ensure highest level of patient flow, management of nursing workloads and decreased wait times for patients.
• Grow and develop in depth knowledge of treatment regimes and an understanding of the systems to support your role.
• Prepare accurate financial estimates and quotations for patients, including Medicare and health fund checks.
• Ensure clear and informative communication of treatment plans and costs to patients.
• Work both independently and collaboratively within the DTU team to manage workload efficiently.

About You:

We are looking for someone with a can-do attitude, who brings positivity and professionalism to the team every day. You will be an excellent communicator, highly organised, and able to remain calm and approachable in a busy healthcare environment.

Qualifications:

• Outstanding communication skills, both verbal and written.
• Previous experience in reception, high-level communication, patient liaison, and schedule coordination.
• Experience within the healthcare industry is highly desirable.
• Familiarity with patient administration systems and customer service best practices.
• Excellent organizational skills and the ability to manage multiple tasks efficiently.
• If you are a health care worker looking to transfer into a health administration role, this position would be ideal to integrate your practical health knowledge.
• Compliance with Category A immunisation requirements

Benefits

• Fitness passport for you and your family
• Access to e-Learning programs
• Social and wellbeing events
• CBHS Corporate Health
• Workplace banking benefits
• Access EAP

Culture

We are committed to providing a working environment where everyone is valued, respected, and supported to progress. Our priority is to ensure culture, policies, and processes are truly inclusive and that no one is disadvantaged because of their Indigenous identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion.

We encourage everyone who meets the selection criteria and shares Chris O`Brien Lifehouse values to apply.

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Scheduling Coordinator

The Role

We are seeking a Scheduling Coordinator required to support the operational planning of our Sydney and Melbourne teams. Based in our Smithfield office , in this role you will be the central point of coordination for our field teams, ensuring efficient scheduling, resource allocation and project readiness.

This is a fantastic opportunity for someone with strong planning experience and a passion for working in a technical services environment. In addition, you will actively promote SRG values through positive interactions with staff and clients.

 Key Responsibilities:

• Coordinate the daily schedules of Sydney and Melbourne Technicians using our in-house coordination software.
• Support key internal stakeholders by managing mobilisation planning for both personnel and equipment.
• Support managers where applicable with client and site related actions particularly around team onboarding before projects.
• Monitor and manage maintenance and compliance for our fleet vehicles.
• Help ensure all necessary project equipment is serviceable and available.
• Maintain regular communication with staff, especially during peak periods, to ensure scheduling is run efficiency.
• Engage with other branches to ensure required resources to meet power project/outage workloads.
• Assist with scheduling of radioactive isotopes and ensure relevant safety and licensing protocols are upheld.

The successful applicant will ideally have:

• Previous experience in a Scheduling or Coordination role (must have).
• Strong written and verbal communication skills.
• Strong computer and systems skills and knowledge.
• Valid Driver’s License (must have).
• Ability to pass a pre-employment medical, inclusive of Drug & Alcohol screen.
• A keen eye for detail and ability to handle multiple priorities with a proactive approach.

About Us:

SRG Global is a diversified industrial services company. We bring an engineering mindset to deliver critical services for major industry through our asset maintenance, mining services, engineering, and construction businesses to solve complex problems across the entire asset lifecycle.

We Offer:

• Mobile + Laptop
• Competitive salary package commensurate with experience.
• Corporate discounts for travel and health insurance.
• Novated leases.
• Professional development opportunities to enhance your skills and knowledge.
• A collaborative and inclusive work environment.

SRG Global fully support and promote organic growth within our organisation. This is an opportunity to gain further experience and career progression. 

SRG Global are dedicated to achieving a diverse workforce and strongly encourage applications from women, Aboriginal and Torres Strait Islanders.

Apply Now:

If you would like to join our team please click the “apply” button now.

No Agency contact please – We do not accept unsolicited Agency CV’s.

*By submitting your personal information to SRG Global you consent to such information being collected, held, used and disclosed in accordance with the Privacy Act 1988

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Scheduling Analyst

Support the senior management team in maintaining the optimal agent schedule design and profile to meet business demands.  Work with offshore teams to ensure schedules are accurate and as per WFM processes.

Accountability & Activities

Results Focused:

• Perform analysis on the schedule fit / efficiency to ensure optimum solutions through working with and managing offshore activities and workloads,
li>Optimisation of schedules to create the best possible deviation/intraday plan in readiness for handover to the tactical planning team
• Coordinate offline planning with offshore
• Bank holiday scheduling

Communication:  

li>Ensure relationships are maintained to ensure communication is maximised with key areas of the business.  Set up and maintain regular contact with all planning teams at all sites.  Attend all relevant business planning meeting < i>Run effective handover meeting to communicate the plan to tactical planning and operations

Projects & Change:

• Take responsibility for other adhoc projects.  Ensuring high levels of communication with all planning teams and sites throughout, engaging all relevant to deliver.

Professional Know-how:

Qualification : Matric required

Experience:

li>3 - 4 years planning/scheduling experience li>Expertise in using all essential applications and systems for line management (e.g Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI Webview, Sharepoint)
• Experience with the Marks & Spencer (M&S) account

Knowledge

Skills and abilities:

• Experience at working to challenging deadlines.
li>Self-motivated, enthusiastic, professional individual
• Basic commercial awareness
• Advanced use and understanding of Workforce management systems
• Good organisational skills
• Excellent Communication Skills both verbally and written.
• The ability to analyse data and make valuable business decisions
• Excellent MS office application knowledge including Excel & Access

Further requirements:

The role-holder will be required to work on occasion, during Out-of-Hours periods, to reach all operational areas.

Working Relationships

Internal:

• Operations/functional lines

As a Scheduling Analyst, you’ll be the master of schedules and forecasts, ensuring resources are perfectly aligned with business demand. Your work will keep operations running smoothly while supporting employee satisfaction through well-planned shifts. This role is ideal for someone who combines analytical thinking with exceptional organizational skills.

Responsibilities

• Create, maintain, and optimize staff schedules that align with forecasted workloads.
• Collaborate with workforce management teams to review forecasts and adjust schedules proactively.
• Manage schedule changes, shift swaps, and time-off requests while ensuring service coverage.
• Serve as the primary point of contact for scheduling queries, conflicts, and adjustments.
• Ensure compliance with labor laws, organizational policies, and employee contracts in scheduling.
• Continuously evaluate and improve scheduling processes for greater efficiency and accuracy.
• Coordinate with Real-Time Analysts and Operations Managers to ensure alignment between planned schedules and live operations.

Requirements

• 2–3 years of experience working as a Scheduling Analyst or in a workforce scheduling/forecasting role within a contact center.
• Strong knowledge of workforce planning, scheduling, and forecasting processes in a contact center environment.
• Hands-on experience with workforce management (WFM) tools such as Aspect, Alvaria, JEX, NICE, Verint, or Calabrio.
• Proficiency in data analysis and reporting, including strong skills in Excel (pivot tables, formulas) or similar tools.
• Solid understanding of contact center operations and performance metrics (e.g., Service Level, Occupancy, ASA).
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong communication, negotiation, and conflict resolution abilities.
• Preferred: experience in scenario modeling, understanding staffing cost implications, and planning across multiple channels.

What we offer

• Annual salary 6.5-8.5 Lakh
• Health insurance
• A positive atmosphere with excellent work-life balance
• You’ll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.

Job description

As a Scheduling/Planning Analyst, you’ll be the master of schedules and forecasts, ensuring resources are perfectly aligned with business demand. Your work will keep operations running smoothly while supporting employee satisfaction through well-planned shifts. This role is ideal for someone who combines analytical thinking with exceptional organizational skills.

Responsibilities

• Create, maintain, and optimize staff schedules that align with forecasted workloads.
• Collaborate with workforce management teams to review forecasts and adjust schedules proactively.
• Manage schedule changes, shift swaps, and time-off requests while ensuring service coverage.
• Serve as the primary point of contact for scheduling queries, conflicts, and adjustments.
• Ensure compliance with labor laws, organizational policies, and employee contracts in scheduling.
• Continuously evaluate and improve scheduling processes for greater efficiency and accuracy.
• Coordinate with Real-Time Analysts and Operations Managers to ensure alignment between planned schedules and live operations.

Requirements

• 2–5 years of experience working as a Planning Analyst or in a workforce scheduling/forecasting role within a contact center.
• Strong knowledge of workforce planning, scheduling, and forecasting processes in a contact center environment.
• Hands-on experience with workforce management (WFM) tools such as Aspect, Alvaria, JEX, NICE, Verint, or Calabrio.
• Proficiency in data analysis and reporting, including strong skills in Excel (pivot tables, formulas) or similar tools.
• Solid understanding of contact center operations and performance metrics (e.g., Service Level, Occupancy, ASA).
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong communication, negotiation, and conflict resolution abilities.
• Preferred: experience in scenario modeling, understanding staffing cost implications, and planning across multiple channels.

What we offer

• Annual Salary 6.5-8.5 Lakh
• Health insurance
• A positive atmosphere with excellent work-life balance
• You’ll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.