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Do you want to be part of a team that is driving Microsoft's worldwide technical skills enablement, strategy and execution? The WW Learning (WWL) team is learner obsessed, and our mission is to build an enthusiastic learning culture based on industry-leading innovation and aligned for measurable business impact.
Learning is a critical lever to accelerate Microsoft's growth as a Cloud and AI leader, and to enable our customers, partners and our people to develop, achieve success, and thrive. Skilling is key to help customers accelerate digital transformation and achieve their business outcomes-through scaled skilling on AI and deep technical skilling across Microsoft Cloud and Security.
As a **Training Program Manager** - Worldwide Learning (WWL), you will develop and execute skilling plans that empower the global workforce and reach new learners-especially those in emerging roles and evolving industries-ensuring they are equipped with the skills needed to thrive in the AI era. You will work closely with sales teams and internal stakeholders to ensure training and enablement are key differentiators in customer adoption of Microsoft platforms. Your leadership will guide customers on their AI journey, enabling them to build the skills needed to succeed.
**Responsibilities**
+ **Collaborate with Customers:** Work closely with customers to **analyze their training needs and create comprehensive skilling plans** focused on AI and Microsoft technologies. Align training solutions with strategic business goals to accelerate adoption and transformation.
+ **Customer Relationship Building:** Cultivate strong relationships with customers throughout their AI journey. **Engage with C-suite and senior stakeholders** to demonstrate the value of skilling and translate business requirements into actionable strategies.
+ **Pipeline Management:** Maintain a robust pipeline of training opportunities to support our business. Regularly **forecast and track training engagements** , ensuring they are aligned with the strategic priorities of field sales teams and customer needs. Proactively communicate status and adjust plans to meet demand.
+ **Orchestrate Resources for Execution:** Execute skilling plans by orchestrating resources **across digital platforms, training partners, and Microsoft trainers** . Ensure excellence in execution by driving consistency, quality, and impact across delivery motions.
+ **Strategic Insights and Thought Leadership:** Provide thought leadership on developing technical capabilities within our customer base. Your vision should emphasize **scalable and high-impact skilling approaches** .
+ **Effective Communication:** Bridge technical and business audiences. Clearly **articulate the value of AI skilling** and adapt communication styles to resonate across diverse stakeholder groups.
+ **Innovation and Opportunity Development:** Stay abreast of industry trends, emerging technologies, and market demands. Collaborate with cross-functional teams to pilot **novel learning initiatives that enhance AI adoption** and drive organizational growth.
**Qualifications**
+ **10+ years broad business experience** in learning & development, technical training, program/project management, sales, or a related field.
+ **Familiarity with Microsoft offerings** (products and cloud and AI services), processes, and tools preferred along with prior experience in crafting or delivering training across diverse technical domains.
+ **Experience in driving large-scale enablement programs** , with a track record of meeting or exceeding skilling targets and business impact metrics.
+ **Demonstrated thought leadership in learning & development** , such as developing new training content, implementing innovative learning tools, or contributing to industry forums on skilling.
+ **Proven ability to collaborate** with senior stakeholders, both externally and internally. Demonstrated experience engaging with customer executives and cross-functional internal teams to drive initiatives forward.
+ **Strong communication skills** , with the ability to translate complex technical concepts into clear business benefits. Excellent presentation, writing, and interpersonal skills are a must.
+ **Project management and organizational skills** - capable of managing multiple training projects or engagements simultaneously, with attention to forecasting and pipeline management.
+ **High adaptability and problem-solving ability** , including navigating change, ambiguity and adjusting plans to meet evolving needs. Self-driven and effective in a remote/virtual team environment.
+ **A growth mindset** with a passion for continuous learning, and a collaborative approach that aligns with Microsoft's values of respect, integrity, and accountability.
+ Education: Bachelor's Degree required with master's degree preferred.
+ English language fluency
+ Estimated up to 25% travel required (Local and international)
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Description

Are you ready to take on a multifaceted role that requires intimate knowledge and personal experience working with commercial channels? We're seeking a dedicated individual with a passion for driving sales success to join our team!

The Training & Enablement team delivers programs and enablement solutions across all field training areas: operational, technical/product, sales, professional and sales management.

You will be responsible for leading and optimizing the commercial training program.

Using your specialized knowledge, you will design, curate, and implement programs that deliver high value, feedback, and return on investment in a mostly remote, virtual environment. Partnering with front-line sales managers, marketing, global partners, HR business partners, vendors, senior sales managers, and the regional sales VPs, you will drive initiatives and programs forward in a collaborative and mutually beneficial manner.

You will play a key role in the overall intent to build organizational capability to support our critical initiatives. This role is highly visible within the organization. We are looking for a driven and motived teammate with strong project management skills, familiarity with sales enablement technologies and ability to influence others.

Responsibilities:

Collaborate with the commercial org, marketing, and product teams to develop and implement training materials and resources.

Conduct needs analysis and execute findings.

Build and curate courses and curriculum to create online and in-person learning experiences and environments.

Design learning activities, assignments, and assessments.

Collaborate with subject matter experts to develop course content.

Deliver and facilitate training sessions.

Manage program logistics including scheduling, producing webinars, managing logistics for face-to-face sessions.

Manage vendor relationships.

Manage online learning communities.

Monitor training, capture metrics and provide regular reports on effectiveness.

Analyse and continuously improve content working with the relevant subject matter experts.

Stay current on best practices in instructional design.

Qualifications

Qualifications/Skills:

Experience working in a Matrix organization.

Strong interest in learning and development.

Knowledge of instructional theory, adult learning principles, and needs assessment.

Proficiency with learning management systems (LMS).

Understanding of website design best practices.

Excellent project management and organizational skills.

Experience with development platforms, including Articulate 360 and Vyond.

Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients.

Strong critical thinking skills.

Ability to prioritize and manage multiple simultaneous deadlines.

Experience facilitating/teaching over web-based technologies and large face-to-face audiences.

Education, Experience & Licensing Requirements:

Bachelor’s degree or equivalent experience in instructional design, education, or related field preferred.

Experience as an instructor.

Previous experience in instructional design, learning, or training.

Experience in a sales operations or sales enablement role a plus.

Strong understanding of sales processes and methodologies, including sales enablement platforms and technologies.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Marketing

Overview

Do you want to be part of a team that is driving Microsoft’s worldwide technical skills enablement, strategy and execution? The WW Learning (WWL) team is learner obsessed, and our mission is to build an enthusiastic learning culture based on industry-leading innovation and aligned for measurable business impact.

Learning is a critical lever to accelerate Microsoft’s growth as a Cloud and AI leader, and to enable our customers, partners and our people to develop, achieve success, and thrive. Skilling is key to help customers accelerate digital transformation and achieve their business outcomes—through scaled skilling on AI and deep technical skilling across Microsoft Cloud and Security.

As a Training Program Manager – Worldwide Learning (WWL), you will develop and execute skilling plans that empower the global workforce and reach new learners—especially those in emerging roles and evolving industries—ensuring they are equipped with the skills needed to thrive in the AI era. You will work closely with sales teams and internal stakeholders to ensure training and enablement are key differentiators in customer adoption of Microsoft platforms. Your leadership will guide customers on their AI journey, enabling them to build the skills needed to succeed.

Qualifications

10+ years broad business experience in learning & development, technical training, program/project management, sales, or a related field.

Familiarity with Microsoft offerings (products and cloud and AI services), processes, and tools preferred along with prior experience in crafting or delivering training across diverse technical domains.

Experience in driving large-scale enablement programs , with a track record of meeting or exceeding skilling targets and business impact metrics.

Demonstrated thought leadership in learning & development , such as developing new training content, implementing innovative learning tools, or contributing to industry forums on skilling.

Proven ability to collaborate with senior stakeholders, both externally and internally. Demonstrated experience engaging with customer executives and cross-functional internal teams to drive initiatives forward.

Strong communication skills , with the ability to translate complex technical concepts into clear business benefits. Excellent presentation, writing, and interpersonal skills are a must.

Project management and organizational skills – capable of managing multiple training projects or engagements simultaneously, with attention to forecasting and pipeline management.

High adaptability and problem-solving ability , including navigating change, ambiguity and adjusting plans to meet evolving needs. Self-driven and effective in a remote/virtual team environment.

A growth mindset with a passion for continuous learning, and a collaborative approach that aligns with Microsoft’s values of respect, integrity, and accountability.

Education: Bachelor’s Degree required with master’s degree preferred.

English language fluency

Estimated up to 25% travel required (Local and international)

Responsibilities

Collaborate with Customers: Work closely with customers to analyze their training needs and create comprehensive skilling plans focused on AI and Microsoft technologies. Align training solutions with strategic business goals to accelerate adoption and transformation.

Customer Relationship Building: Cultivate strong relationships with customers throughout their AI journey. Engage with C-suite and senior stakeholders to demonstrate the value of skilling and translate business requirements into actionable strategies.

Pipeline Management: Maintain a robust pipeline of training opportunities to support our business. Regularly forecast and track training engagements , ensuring they are aligned with the strategic priorities of field sales teams and customer needs. Proactively communicate status and adjust plans to meet demand.

Orchestrate Resources for Execution: Execute skilling plans by orchestrating resources across digital platforms, training partners, and Microsoft trainers . Ensure excellence in execution by driving consistency, quality, and impact across delivery motions.

Strategic Insights and Thought Leadership: Provide thought leadership on developing technical capabilities within our customer base. Your vision should emphasize scalable and high-impact skilling approaches .

Effective Communication: Bridge technical and business audiences. Clearly articulate the value of AI skilling and adapt communication styles to resonate across diverse stakeholder groups.

Innovation and Opportunity Development: Stay abreast of industry trends, emerging technologies, and market demands. Collaborate with cross-functional teams to pilot novel learning initiatives that enhance AI adoption and drive organizational growth.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

Description

Are you ready to take on a multifaceted role that requires intimate knowledge and personal experience working with commercial channels? We're seeking a dedicated individual with a passion for driving sales success to join our team!

The Training & Enablement team delivers programs and enablement solutions across all field training areas: operational, technical/product, sales, professional and sales management.

You will be responsible for leading and optimizing the commercial training program.

Using your specialized knowledge, you will design, curate, and implement programs that deliver high value, feedback, and return on investment in a mostly remote, virtual environment. Partnering with front-line sales managers, marketing, global partners, HR business partners, vendors, senior sales managers, and the regional sales VPs, you will drive initiatives and programs forward in a collaborative and mutually beneficial manner.

You will play a key role in the overall intent to build organizational capability to support our critical initiatives. This role is highly visible within the organization. We are looking for a driven and motived teammate with strong project management skills, familiarity with sales enablement technologies and ability to influence others.

Responsibilities:

Collaborate with the commercial org, marketing, and product teams to develop and implement training materials and resources.

Conduct needs analysis and execute findings.

Build and curate courses and curriculum to create online and in-person learning experiences and environments.

Design learning activities, assignments, and assessments.

Collaborate with subject matter experts to develop course content.

Deliver and facilitate training sessions.

Manage program logistics including scheduling, producing webinars, managing logistics for face-to-face sessions.

Manage vendor relationships.

Manage online learning communities.

Monitor training, capture metrics and provide regular reports on effectiveness.

Analyse and continuously improve content working with the relevant subject matter experts.

Stay current on best practices in instructional design.

Qualifications

Qualifications/Skills:

Experience working in a Matrix organization.

Strong interest in learning and development.

Knowledge of instructional theory, adult learning principles, and needs assessment.

Proficiency with learning management systems (LMS).

Understanding of website design best practices.

Excellent project management and organizational skills.

Experience with development platforms, including Articulate 360 and Vyond.

Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients.

Strong critical thinking skills.

Ability to prioritize and manage multiple simultaneous deadlines.

Experience facilitating/teaching over web-based technologies and large face-to-face audiences.

Education, Experience & Licensing Requirements:

Bachelor’s degree or equivalent experience in instructional design, education, or related field preferred.

Experience as an instructor.

Previous experience in instructional design, learning, or training.

Experience in a sales operations or sales enablement role a plus.

Strong understanding of sales processes and methodologies, including sales enablement platforms and technologies.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Marketing

**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Courtyard by Marriott Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Human Resources Coordinator**
Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Le Meridien Jaipur Resort & Spa, Number 1, RIICO, Jaipur, Rajasthan, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Assisting with Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Assisting with Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Assisting with Developing Training Program Plans and Budgets**
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Assists with establishing guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Assisting with Managing Training Budgets**
- Assists with the development of the Training budget as required.
- Assists with managing budget in alignment with Human Resources and property financial goals.
- Assists with managing department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Le Meridien Jaipur Resort & Spa, Number 1, RIICO, Jaipur, Rajasthan, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Are you interested in being part of an innovative and growing skilling and training organization in Microsoft? Are you looking for an exciting opportunity to apply your knowledge of learning and employee growth to improve learner experiences? Do you want to turn your great ideas into tangible results that make a difference? Do you have a passion for customer service? If that's the case, Microsoft has an amazing opportunity for you!
The Customer Services and Support (CSS) organization, which is a part of the Customer Experience & Success organization (CE&S), is on the front lines with our customers to achieve the most impactful customer experiences and enable them to make the most of their technology investments. Specifically, CSS serves Microsoft customers in 191 countries and 46 languages, providing best-in-class support for platforms and productivity services. We seek out people from diverse backgrounds who exhibit passion, professional competence, and experience in services delivery with complex projects or environments.
Specific to this role, we are seeking a dynamic and experienced Trainer to enable Microsoft new hire support professionals with the skills necessary to succeed in customer and support interactions. This role involves delivering high-quality learning experiences to learners with diverse educational and professional backgrounds. The Trainer will ensure consistent professional, technical, tools and process skill development across Microsoft employees and will be responsible for the onboarding and continued professional development of our learners.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Deliver and guide professional, technical, tools, and process customer service training for CSS through classroom, online and virtual experiences.
- Manage breakout sessions, including setting expectations, presenting content, managing activities, and daily close.
- Guide AI tooling as part of the learning experience, including coaching in the flow of work and skills simulator.
- Provide feedback on the effectiveness and improvement of AI tools used in training.
- Introduce new hires to support onboarding and learning resources, guiding them through curriculum and role requirements.
- Provide real-time feedback and assist with iterative program design improvements.
- Coach and track employees through online learning, enabling peer-to-peer and SME coaching.
- Report on KPIs and metrics, providing analytics to support program evaluation and improvement.
- Manage feedback surveys, provide insights by cohort and program, and support scorecard reporting.
- Improve service quality and ensure training programs are current and aligned with learner needs.
**Qualifications**
Bachelor's Degree Computer Science, Information Technologies, System Engineering, Information Systems.
4+ years experience in training, education, information technology (IT), cloud systems, datacenter environments, server environments, networking, cloud, or computer technologies OR equivalent experience.
CompTIA Certifications (e.g., Certified Technical Trainer+ (CTT+), Security+, Server+, Network+, Cloud+), Cisco Certified Network Associate (CCNA), Enterprise Product Integration (EPI) certifications (e.g., Certified Datacenter Professional (CDCP), Certified Datacenter Facilities Operations Management (CDFOM)), Certified Cloud Security Professional (CCSP), or equivalent.
Azure Certifications (e.g., Advanced Role Based, Fundamentals), Microsoft 365 Certifications, or equivalent.
Microsoft Certified Trainer (MCT) Certification
- Proven experience in training facilitation, preferably in a corporate or technical environment.
- Strong understanding of professional skills development and customer service excellence.
- Excellent communication and presentation skills.
- Ability to manage virtual training environments and breakout sessions effectively.
- Experience with onboarding programs and learning management systems.
- Analytical skills to report on KPIs and contribute to program enhancements.
- Ability to collaborate with cross-functional teams and subject matter experts.
- Experience working with diverse learner groups including interns and university hires.
- Demonstrated coaching and mentoring skills.
- Strong knowledge of adult learning theories, interactive training, instructor-led training, self-paced instruction, evaluation methods, and performance support systems.
- Proven experience in needs analysis, instructional design, content development, and learning technologies.
- Experience providing customer support in a technical support organization supporting Microsoft products.
- Ability to deal with ambiguity and complex, matrixed environments with minimal oversight.
- Demonstrated ability to prioritize, organize, and facilitate effectively to manage multiple projects to meet deadlines.
- Collaborative approach, able to work well with trainers, instructional designers, vendors, program managers, and business stakeholders.
- Excellent analytical skills and experience in identifying improvement opportunities, generating ideas, and implementing solutions.
- Medium/High Technical skills and understanding of Microsoft technologies.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Description
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements.
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
9- Drive in quality & learning related metrics
10- Conducting chime sessions & class room training sessions to the stake holders
Key job responsibilities
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
9.Drive Quality & Learning metrics
10.Conducting chime sessions & Class room sessions to the stake holders
A day in the life
- Track the day to day business metrics and plan to visit the mapped stations for metric improvement
- Daily Reporting's and progress updates
- Involve and engage well with mapped LA/LGs for daily L&D activities
-This job requires traveling as per business requirements
Basic Qualifications
Role requirements: 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate and add voice over for the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement)
Preferred Qualifications
Role requirements: Minimum 2+ years experience in Training Field OR Last Mile Operations. Person should be qualified in Soft skills, such as communication and problem solving, as well as preferred experience and qualifications for a successful hire.
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