19,186 Junior Support jobs in India

• Handle customer queries via phone, email, and chat, providing technical assistance and product support.
• Troubleshoot hardware, software, network, or account-related issues as per process guidelines.
• Guide customers through step-by-step solutions and escalate complex cases to advanced teams.
• Log and update customer interaction details accurately in CRM/support tools.
• Meet defined SLAs for response time, resolution, and customer satisfaction.
• Educate customers on product features, usage tips, and best practices.
• Collaborate with other teams (development, sales, QA) to improve service quality.

• Any graduate (B.A., B.Com, B.Sc., B.Tech, or equivalent).
• Strong communication skills in English (spoken and written) with a clear accent.
• Basic technical knowledge of computers, mobile devices, software applications, and networking concepts.
• Problem-solving attitude and patience in dealing with customers.
• Ability to multitask and use CRM/helpdesk tools (e.g., Zendesk, Freshdesk, Jira).
• Experience in customer service or technical support is a plus but freshers with a learning mindset are welcome.

• Empathy and active listening
• Clear and effective communication
• Time management and multitasking
• Adaptability to changing processes and tools

Company Overview

TeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience through cutting-edge technology. Headquartered in Bangalore, we are committed to driving success in the software development industry.

Job Overview

We are seeking a dedicated Junior Customer Support professional to join our team in Coimbatore. The role requires 1 to 3 years of relevant work experience in customer support and is a full-time position. As a Junior Customer Support representative, you will be the first point of contact for our clients, ensuring they receive exceptional service and support for our products.

Qualifications and Skills

• Excellent verbal and written communication skills, adaptable to different customer situations.
• Active Listening (Mandatory skill) to effectively understand customer needs and issues.
• Strong problem-solving skills, with the ability to think quickly and provide appropriate solutions.
• Conflict Resolution (Mandatory skill) capabilities to handle challenging situations calmly and effectively.
• Proficiency in using customer support software and tools to record and manage customer interactions efficiently.
• Communication (Mandatory skill) skills to explain complex technical concepts in simple terms to non-technical users.
• A detail-oriented mindset, ensuring accuracy in logging and resolving customer issues.
• An empathetic approach to customer service, understanding the importance of building positive relationships.

Roles and Responsibilities

• Serve as the first point of contact for customers seeking assistance with product-related inquiries and issues.
• Identify and assess customers needs to achieve satisfaction, providing timely and accurate information.
• Handle customer complaints by providing appropriate solutions and alternatives promptly.
• Follow up with customers to ensure their technical issues are fully resolved.
• Maintain detailed records of customer interactions and process customer accounts using support system tools.
• Collaborate with internal teams to share insights and ensure continuous product improvement.
• Stay updated with industry knowledge to provide the best possible service to customers.
• Ensure customer feedback is captured and reported to improve the overall customer experience.

Company Overview

GOVIAFLY CARGO AND LOGISTICS PRIVATE LIMITED is a dynamic company headquartered in Bangalore, operating within the transportation, logistics, supply chain, and storage industry. With a workforce of 11-50 employees, the company is committed to providing exceptional services in cargo and logistics. Learn more at viaflylogistics.com .

Job Overview

We are seeking a motivated Customer Support professional to join our team in Bangalore Urban. This is a full-time position with opportunities for internships as well. The ideal candidate is a fresher with 0 to 1 year of experience, ready to contribute immediately in a dynamic work environment. You will work from our Banaswadi or Indiranagar office during the dayshift hours.

Qualifications and Skills

• Customer service skills are mandatory as they are essential for addressing and resolving customer inquiries effectively.
• Strong problem-solving skills to quickly identify and resolve issues that arise in operations or customer service.
• Experience with order processing to efficiently handle customer orders and ensure fulfillment.
• Proficiency in data entry for maintaining accurate and detailed records of transactions and interactions.
• Skills in logistics coordination to effectively manage and streamline the movement of goods and services.
• Experience in onboarding, ensuring new customers or clients are well integrated into our processes and systems.
• Ability to communicate effectively in English, Kannada, and Hindi to cater to a diverse customer base.
• Familiarity with HR operations is beneficial for supporting daily activities and contributing to team success.

Roles and Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Process customer orders accurately and efficiently, coordinating with other departments as necessary.
• Maintain organized records of customer interactions, transactions, and other relevant information.
• Coordinate logistics by managing shipments, tracking orders, and ensuring timely delivery.
• Assist in the customer onboarding process to ensure a smooth and positive experience for new clients.
• Support HR operations, including data management and employee relations, to enhance workplace effectiveness.
• Engage in continuous communication with team members and departments to ensure alignment and service quality.
• Contribute to team-building events and initiatives to promote a positive work environment and employee engagement.

contact at

Company: Microvista Technologies Pvt Ltd.

Job Title: Support Executive

Job Location: 909-910, Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat 380054

Job Type: Full Time

Role Overview:

As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Troubleshoot technical issues and assist customers in resolving product/service concerns.
• Ensure timely resolution of customer complaints, escalating issues when necessary.
• Maintain records of customer interactions, transactions, and issues.
• Assist in improving customer service processes and solutions.
• Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery.
• Follow up with customers to ensure their issues have been resolved to satisfaction.
• Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets.

Skills & Qualifications:

• Proven customer support experience or experience as a client service representative.
• Strong communication skills (both verbal and written).
• Excellent problem-solving skills.
• Patience and empathy when dealing with customers.
• Basic technical knowledge, depending on the industry or service offered.
• Ability to work effectively in a team-oriented environment.
• Time management and multitasking abilities.

Educational Requirements:

• Bachelors degree or equivalent experience (preferred).

Hiring for Customer Support Analyst

With Good communication skills

Interviews will conducted Face to Face

6 days of working and 1 week off

rotational shifts and rotational week off's

work from office

Contact Number -

Email id - (HIDDEN TEXT)

• Respond to and resolve all customer inquiries (via phone, e-mail, WebEx). Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues
• Act as knowledge champion helping improve the quality of Knowledge Base.
• Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient.
• Act as a resource of knowledge in your area(s) of expertise, whether it is an BMC Module, solution knowledge, or other experience.
• Positively impacting high value account(s) / customers through working on critical issues.
• Identifies areas of business improvements and thus solving them with minimum direction
• Shares knowledge as a process, mentors team members and invests time in helping the whole team perform better

QUALIFICATION:

• Bachelor s Degree (BE/B.Tech/BCA/MCA/B.Sc) with 3-5 years of hands-on experience in IT. Minimum 3 years in a Technical Support Role with software product.
• Linux/Unix Certification is a plus
• Strong knowledge on one of the UNIX/Linux operating systems.
• Basic knowledge of windows and experience on application/production server.
• Knowledge and understanding of basic networking concepts and Shell Scripting
• Have exposure in handling global enterprise customers.
• Added Advantage
• Database (Basics of PL SQL, DB-log analysis, system activity report, etc)
• Windows Administration Active Directory, Domain controllers.
• Knowledge of Cloud, Dockers, Kubernetes
• Virtualization (VM Hypervisors, VM Administration, HyperV, LDOM)
• Powershell and Kerberos Authentication
• Hands-on experience of troubleshooting on operating systems.
• Excellent Communication skills experience on working with global customers.
• Good troubleshooting skills and Flexible with work hours.
• Ready to work in rotational shift and/or weekend shift.

DESIRED AND REQUIRED SKILLS:

• Experience in BMC Discovery/ADDM 11.x, 12.x., 21.x, 22.x, 23.x, 24.x
• Basic knowledge of TPL Programming and Application Modelling
• Experience integrating BMC Discovery with CMDB and/or ServiceNow.
• ITIL Foundation Certification is a plus
• Bmc Discovery, Networking, Customer Queries

Roles & Responsibilities: 

 - Managing end to end bookings, service and operations 

 - Responsible for supply generation by onboarding and training new partners 

 - Accountable for ensuring a consistent pipeline and development of partners in the designated region

 - Handling customer queries and complaints in a timely manner 

 - Call potential partners to explain business product and service offerings 

 - Coordinate with clients, vendors and supply team 

 - Collaborating with other departments to enhance the company's products and processes

 - Define and analyze metrics and KPIs to efficiently track progress 

Perks: 

- Rewards, Incentives & Bonuses 

- Special Meals & Food Trials 

- Full of Learning’s 

Other Details: 

- Seeking individuals who are energetic, confident, and possess strong street smarts

- Great communication and soft skills 

- Foodies are preferred

Job Role: 

·   Answer inbound calls and assist customers with their Queries/Request/Complains.

·   Raise Request & Complaints on behalf of the customer in the CRM tool.

·   Generate leads and educate customers about new products & their benefits.

·   Maintain and adhere to compliance guidelines

·   Capture problem indicators, highlight and suggest improvement

·   Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

·   Maintain adequate knowledge levels on products, processes and systems used

·   Ensure sales target are met

·   Skills Required:

o  Excellent verbal communication skills

o  Ability to comprehend, capture as well as interpret basic customer information

o  Strong customer service focus

o  Knowledge of Banking / Credit cards preferred

Languages Required: English + Hindi (compulsory). 

Education: Graduates (Any stream)

For more info contact to

Kanmani.S