3,715 l1 Support jobs in India
L1 Support Engineer
Posted today
Job Viewed
Job Description
Who we are
Zinier is a global company headquartered in San Mateo, California, with offices in Latin America, Singapore, Bengaluru, Australia, and Portugal and backed by leading investors including Accel Partners and Founders Fund.
We are passionate about our Vision
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.
At Zinier, we are on a mission to enable these 3 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.
Why we exist
Services shape how we live. Electricity lights up our homes. The Internet opens up our worlds. Cellular phones keep us connected no matter where we are. We take for granted the things we can turn on with the flip of a switch. But when even one of the services we depend on isn't available, the day can quickly start to go sideways.
For organizations that provide these services, some of the most important work happens in the field — in neighborhoods, across open spaces, and along millions of last miles that criss-cross the country. Every moment of downtime matters, which is why Zinier exists. Zinier empowers organizations to work smarter — from the main office to the field — to solve problems quickly, fix things before they break, and keep people in the rhythm of their days.
To do this, Zinier has created a scalable platform powered by AI-driven insights and intelligent automation that helps field service teams work smarter, better, faster, and more efficiently. We help organizations automate routine tasks so the people in the field can focus on putting their expertise to work. We work with customers in telecom and energy.
What we are looking for
Delivering Awesome is one of our leadership principles. Going beyond awesome is the norm. We are in love with solving our customers' problems. We walk in our customers' shoes. We sweat the details and get scrappy to delight our customers with experiences they love. We are proud of the products and solutions we build and the impact we generate.
The Customer Support engineer will be the front-line custodian of this principle. S/he will provide technical support and assistance to customers, both internal and external. S/he will work closely with internal teams as well as with customers to help investigate and resolve their issues. The work will extend over all areas of the product with specialized knowledge in one or two areas as a Subject Matter Expert (SME).
Responsibilities:
- Responsible for overall customer experience related to support organization. Courteous and customer centric alignment for a global customer base.
- Provide advanced technical support to resolve complex and critical issues.
- Analyze and diagnose escalated incidents, identifying root causes and implementing solutions.
- Lead investigations into recurring problems, identify trends, and implement long-term solutions.
- Collaborate with other teams, and stakeholders to address intricate technical challenges.
- Participate in on-call rotations for critical issue resolution outside regular business hours.
- Contribute to the development and maintenance of technical documentation.
- Collaborate with other teams to share expertise and resolve issues efficiently.
- Document and maintain knowledge base articles for issue resolution.
- Participate in the development and improvement of support processes and workflows.
- Escalate issues to appropriate teams when necessary.
- Responsible for tickets from creation to resolution and ensuring SLAs are met for all tickets.
Requirements:
- Bachelor's degree in a related field and 2+ years of experience in support or a relevant role.
- Strong knowledge of advanced troubleshooting methodologies.
- Excellent communication and leadership skills.
- Strong analytical and problem-solving skills.
- Knowledge of operating systems, cloud services, and server administration.
- Experience with ticketing systems and remote support tools.
- Willingness to work on a 24/7 on-call rotation
L1 Support Specialist
Posted 24 days ago
Job Viewed
Job Description
Role: L1 Support
Location: All PWC Locations
Exp: 3-8 Years
Skills: L1 Support
NP: Immediate- 30 Days
L1 Support & Client Solutions
Posted today
Job Viewed
Job Description
**Responsibilities**
The individual in this role will provide daily business-side system and user support:
- Provide daily system support operations including, issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc.
- Monitor the support tools, mailbox for user Tickets/Issues
- Prioritize and schedule tickets; escalate tickets/issues to the L2/L3 teams as required
- Provide technology troubleshooting support as basic user issues, system issues such as data problems
- Flexibility in working for rotational (APAC, EMEA and U.S). shifts are desirable
- Be part of existing projects and participate in new projects
- Application testing/validation support - on need basis
- Be a strong team player and support the team in delivering the tasks accurately and timely manner.
**Qualifications**
- 4-5 years of relevant experience
- Knowledge of risk management and control principles
- Strong written and verbal communication skills
- Customer service oriented
- Ability to converse with both Technical and Business Partners in Technical or Business terms as needed
- Strong organizational, documentation, and multi-tasking skills with demonstrated ability to manage expectations and deliver results
- High-level of professionalism, self-motivation, and sense of urgency
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
IT Networking L1 support Engineer
Posted 2 days ago
Job Viewed
Job Description
Job Description:
Job Title: IT Networking L1 support Engineer
Shift Timings :8 AM IST to 5 PM IST
Location: Pune, Work from Office
Experience Required:5 - 10 Years
- Act as the initial point of contact for users seeking technical assistance via phone, email, or service desk system.
- Log and track all support requests using the IT ticketing system, ensuring timely updates and resolutions.
- Diagnose and resolve basic hardware, software, printer, and network issues.
- Escalate unresolved issues to 2nd or 3rd level support, providing clear documentation of troubleshooting steps taken.
- Set up and configure desktops, laptops, mobile devices, and peripherals for new and existing users.
- Assist with user account management, including password resets, account unlocks, and access requests.
- Provide support for common applications such as Microsoft Office, Windows, and email clients.
- Follow IT policies, procedures, and security best practices.
- Maintain a knowledge base and contribute to support documentation and FAQs.
- Deliver excellent customer service and maintain a positive user experience.
- Have knowledge of CCTV camera systems, including configuration and installation.
- Configure Windows/servers and resolve end-user device issues.
- Possess knowledge of LAN, WAN, ISP, routers, network switches, and wireless networking.
- Contact ISP/UPS/Camera support in case of any failures or alerts.
- Have a basic understanding of virtualization and end-user experience.
Requirement
- No Work from home.
- PUNE office site address – Gate no. 319/1&319/2, Vilege Kuruli Talkhed, Dist, Maharashtra 410501
- Office timing – 8 AM IST to 5 PM IST
About Programmers.io:
Programmers.io is an ISO 27001 - certified tech company that has been serving Fortune 100 clients globally for over a decade. With 1000 dedicated professionals, we offer comprehensive technological solutions, delivering value and customer satisfaction.
We are an IBM registered business partner with Microsoft Gold and ISO/IEC 27001 certification, We are experts in both legacy (IBMi/AS400) and modern platforms.
Mission and Vision - Empower IT initiatives and expedite digital transformation with our on-demand software developers. Address challenges with tried-and-tested techniques honed through extensive global enterprise experiences. Count on us to kickstart projects promptly using proven methodologies for swift launches within a week.
At Programmers.io, our vision is to foster a global environment where developers collaborate remotely, cultivating a culture of continuous growth and success. Our diverse team excels in over 100 development skills, spanning Full Stack development, IBM i/AS400, Cloud Services, Shift Left Testing, DevOps, low-code, and AI/ML. We align software solutions with client needs, offering an industry-exclusive Happiness Guarantee with 24/7 support.
Solid Expertise - Programmers.io excels in IBM i/AS400 development, ensuring robust solutions tailored to IBM Power Systems requirements. Our certified professionals bring extensive experience and proficiency to deliver scalable software solutions across diverse industries focusing on digital transformation. Key sectors include:
- Retail: We collaborate with retail giants to enhance their digital presence and transition into the digital sphere.
- Insurance: We support insurance companies with intricate calculators, legacy system cloud migration, and real-time edge computing for timely insights and claims processing.
- Manufacturing: We can help drive manufacturing innovation with predictive maintenance strategies to Industry 4.0 initiatives, optimizing core processes.
At a glimpse:
#Headquester: Dallas, TX
#India offices –Jaipur, Pune, Hyderabad
#We are honored to be recognized and ranked 59th on this year's 2022 SMU Cox School of Business Dallas 100 list of the fastest-growing companies in Dallas-Ft. Worth.
# We ranked 895 on the Inc. 5000 list of the fastest-growing private companies in the US for the second time in 2022
# We ranked 1052 on the Inc. 5000 list of the fastest-growing private companies in the US for the second time in 2023
#We are Great Place to Work Certified in 2023
#We ranked 1259 on the Inc. 5000 list of the fastest-growing private companies in the US for the third consecutive year in 2024
#We are Great Place to Work Certified in 2024
#For the third year in a row, we are honored to be recognized in the prestigious Dallas 100 list, ranking among the fastest-growing privately held companies in the Dallas-Fort Worth area in 2024
For more details: please visit our website:
LinkedIn:
IT Networking L1 support Engineer
Posted today
Job Viewed
Job Description
Job Description:
Job Title: IT Networking L1 support Engineer
Shift Timings :8 AM IST to 5 PM IST
Location: Pune, Work from Office
Experience Required:5 - 10 Years
- Act as the initial point of contact for users seeking technical assistance via phone, email, or service desk system.
- Log and track all support requests using the IT ticketing system, ensuring timely updates and resolutions.
- Diagnose and resolve basic hardware, software, printer, and network issues.
- Escalate unresolved issues to 2nd or 3rd level support, providing clear documentation of troubleshooting steps taken.
- Set up and configure desktops, laptops, mobile devices, and peripherals for new and existing users.
- Assist with user account management, including password resets, account unlocks, and access requests.
- Provide support for common applications such as Microsoft Office, Windows, and email clients.
- Follow IT policies, procedures, and security best practices.
- Maintain a knowledge base and contribute to support documentation and FAQs.
- Deliver excellent customer service and maintain a positive user experience.
- Have knowledge of CCTV camera systems, including configuration and installation.
- Configure Windows/servers and resolve end-user device issues.
- Possess knowledge of LAN, WAN, ISP, routers, network switches, and wireless networking.
- Contact ISP/UPS/Camera support in case of any failures or alerts.
- Have a basic understanding of virtualization and end-user experience.
Requirement
- No Work from home.
- PUNE office site address – Gate no. 319/1&319/2, Vilege Kuruli Talkhed, Dist, Maharashtra 410501
- Office timing – 8 AM IST to 5 PM IST
About Programmers.io:
Programmers.io is an ISO 27001 - certified tech company that has been serving Fortune 100 clients globally for over a decade. With 1000 dedicated professionals, we offer comprehensive technological solutions, delivering value and customer satisfaction.
We are an IBM registered business partner with Microsoft Gold and ISO/IEC 27001 certification, We are experts in both legacy (IBMi/AS400) and modern platforms.
Mission and Vision - Empower IT initiatives and expedite digital transformation with our on-demand software developers. Address challenges with tried-and-tested techniques honed through extensive global enterprise experiences. Count on us to kickstart projects promptly using proven methodologies for swift launches within a week.
At Programmers.io, our vision is to foster a global environment where developers collaborate remotely, cultivating a culture of continuous growth and success. Our diverse team excels in over 100 development skills, spanning Full Stack development, IBM i/AS400, Cloud Services, Shift Left Testing, DevOps, low-code, and AI/ML. We align software solutions with client needs, offering an industry-exclusive Happiness Guarantee with 24/7 support.
Solid Expertise - Programmers.io excels in IBM i/AS400 development, ensuring robust solutions tailored to IBM Power Systems requirements. Our certified professionals bring extensive experience and proficiency to deliver scalable software solutions across diverse industries focusing on digital transformation. Key sectors include:
- Retail: We collaborate with retail giants to enhance their digital presence and transition into the digital sphere.
- Insurance: We support insurance companies with intricate calculators, legacy system cloud migration, and real-time edge computing for timely insights and claims processing.
- Manufacturing: We can help drive manufacturing innovation with predictive maintenance strategies to Industry 4.0 initiatives, optimizing core processes.
At a glimpse:
#Headquester: Dallas, TX
#India offices –Jaipur, Pune, Hyderabad
#We are honored to be recognized and ranked 59th on this year's 2022 SMU Cox School of Business Dallas 100 list of the fastest-growing companies in Dallas-Ft. Worth.
# We ranked 895 on the Inc. 5000 list of the fastest-growing private companies in the US for the second time in 2022
# We ranked 1052 on the Inc. 5000 list of the fastest-growing private companies in the US for the second time in 2023
#We are Great Place to Work Certified in 2023
#We ranked 1259 on the Inc. 5000 list of the fastest-growing private companies in the US for the third consecutive year in 2024
#We are Great Place to Work Certified in 2024
#For the third year in a row, we are honored to be recognized in the prestigious Dallas 100 list, ranking among the fastest-growing privately held companies in the Dallas-Fort Worth area in 2024
For more details: please visit our website:
LinkedIn:
IT Networking L1 support Engineer
Posted 2 days ago
Job Viewed
Job Description
Job Title: IT Networking L1 support Engineer
Shift Timings :8 AM IST to 5 PM IST
Location: Pune, Work from Office
Experience Required:5 - 10 Years
Act as the initial point of contact for users seeking technical assistance via phone, email, or service desk system.
Log and track all support requests using the IT ticketing system, ensuring timely updates and resolutions.
Diagnose and resolve basic hardware, software, printer, and network issues.
Escalate unresolved issues to 2nd or 3rd level support, providing clear documentation of troubleshooting steps taken.
Set up and configure desktops, laptops, mobile devices, and peripherals for new and existing users.
Assist with user account management, including password resets, account unlocks, and access requests.
Provide support for common applications such as Microsoft Office, Windows, and email clients.
Follow IT policies, procedures, and security best practices.
Maintain a knowledge base and contribute to support documentation and FAQs.
Deliver excellent customer service and maintain a positive user experience.
Have knowledge of CCTV camera systems, including configuration and installation.
Configure Windows/servers and resolve end-user device issues.
Possess knowledge of LAN, WAN, ISP, routers, network switches, and wireless networking.
Contact ISP/UPS/Camera support in case of any failures or alerts.
Have a basic understanding of virtualization and end-user experience.
Requirement
No Work from home.
PUNE office site address – Gate no. 319/1&319/2, Vilege Kuruli Talkhed, Dist, Maharashtra 410501
Office timing – 8 AM IST to 5 PM IST
About Programmers.io:
Programmers.io is an ISO 27001 - certified tech company that has been serving Fortune 100 clients globally for over a decade. With 1000 dedicated professionals, we offer comprehensive technological solutions, delivering value and customer satisfaction.
We are an IBM registered business partner with Microsoft Gold and ISO/IEC 27001 certification, We are experts in both legacy (IBMi/AS400) and modern platforms.
Mission and Vision - Empower IT initiatives and expedite digital transformation with our on-demand software developers. Address challenges with tried-and-tested techniques honed through extensive global enterprise experiences. Count on us to kickstart projects promptly using proven methodologies for swift launches within a week.
At Programmers.io, our vision is to foster a global environment where developers collaborate remotely, cultivating a culture of continuous growth and success. Our diverse team excels in over 100 development skills, spanning Full Stack development, IBM i/AS400, Cloud Services, Shift Left Testing, DevOps, low-code, and AI/ML. We align software solutions with client needs, offering an industry-exclusive Happiness Guarantee with 24/7 support.
Solid Expertise - Programmers.io excels in IBM i/AS400 development, ensuring robust solutions tailored to IBM Power Systems requirements. Our certified professionals bring extensive experience and proficiency to deliver scalable software solutions across diverse industries focusing on digital transformation. Key sectors include:
Retail: We collaborate with retail giants to enhance their digital presence and transition into the digital sphere.
Insurance: We support insurance companies with intricate calculators, legacy system cloud migration, and real-time edge computing for timely insights and claims processing.
Manufacturing: We can help drive manufacturing innovation with predictive maintenance strategies to Industry 4.0 initiatives, optimizing core processes.
At a glimpse:
#Headquester: Dallas, TX
#India offices –Jaipur, Pune, Hyderabad
#We are honored to be recognized and ranked 59th on this year's 2022 SMU Cox School of Business Dallas 100 list of the fastest-growing companies in Dallas-Ft. Worth.
# We ranked 895 on the Inc. 5000 list of the fastest-growing private companies in the US for the second time in 2022
# We ranked 1052 on the Inc. 5000 list of the fastest-growing private companies in the US for the second time in 2023
#We are Great Place to Work Certified in 2023
#We ranked 1259 on the Inc. 5000 list of the fastest-growing private companies in the US for the third consecutive year in 2024
#We are Great Place to Work Certified in 2024
#For the third year in a row, we are honored to be recognized in the prestigious Dallas 100 list, ranking among the fastest-growing privately held companies in the Dallas-Fort Worth area in 2024
For more details: please visit our website:
Manager - Application Development & L1 Support
Posted today
Job Viewed
Job Description
Be The First To Know
About the latest L1 support Jobs in India !
Manager - Application Development & L1 Support
Posted today
Job Viewed