5,018 l2 Support jobs in India
L2 support
Posted today
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Job Description
- Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams.
- Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs.
- Support users (clinical and administrative) with application usage, configurations, and minor enhancements.
- Coordinate with vendors and technical teams for complex problem resolution.
- Document solutions, contribute to knowledge base articles, and provide training where needed.
- Support system updates, patches, and validation activities under IT governance.
- Ensure compliance with healthcare regulations and data privacy standards.
These are some of the medical tools the client had mentioned (they dont need to know all of them):
- Insignia / Intellirad PACS (Picture Archiving and Communication System)
- IMS Maxims (Electronic Diagnosis Orders & Patient Administration Systems)
- Magentus RIS (Radiology Information System)
- Medilogik EMS (Clinical & Cardiology Reporting Solutions)
- CIMAR (Cloud-based Medical Image Exchange Platform)
- iQemo (Oncology Treatment Workflow Solution)
- IEP (Image Exchange Portal)
- eRS (Electronic Referral System)
L2 Support
Posted today
Job Viewed
Job Description
This is a challenging role requiring the successful individual to partner, coordinate and drives progress across global teams and different business areas as well as partner closely with key stakeholders and colleagues around the firm. This also presents an excellent opportunity to join a market leading organisation and business area and play an active part in driving the long-term development of the function in an area that is key to the future success of the financial services sector and at the heart of industry development and regulatory focus.
What we’re looking for:
L2 Support with java and Linux experience.
Roles and Responsibilities:
- Experience should be 4- 9 Years.
- Should have good communication skills
**Where will you be working?**
Hyderabad
L2 Support
Posted today
Job Viewed
Job Description
C3
STS
Experience
Minimum of 5 to 10 years of experience in TELECOM Sector
Technical Skills
Good experience with understanding Java and PHP coding languages
- Strong experience with Datadog
- Strong experience with Splunk
- Experience managing UI/ frontend environment
- Experience managing API calls and call sequences
- Strong experience with observability tools in planning and implementation
- Has strong analytics skills to perform Data Analysis
Good to Have Skills
Experience in Telecom sector
Excellent oral and written communication
Strong skills in managing escalation and client expectation as part of delivery
SRE skillset in handling UI/Infra
Be able analyze and provide gap analysis
Has L2 Support project experience
**About Virtusa**
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
L2 support
Posted 24 days ago
Job Viewed
Job Description
- Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams.
- Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs.
- Support users (clinical and administrative) with application usage, configurations, and minor enhancements.
- Coordinate with vendors and technical teams for complex problem resolution.
- Document solutions, contribute to knowledge base articles, and provide training where needed.
- Support system updates, patches, and validation activities under IT governance.
- Ensure compliance with healthcare regulations and data privacy standards.
These are some of the medical tools the client had mentioned (they dont need to know all of them):
- Insignia / Intellirad PACS (Picture Archiving and Communication System)
- IMS Maxims (Electronic Diagnosis Orders & Patient Administration Systems)
- Magentus RIS (Radiology Information System)
- Medilogik EMS (Clinical & Cardiology Reporting Solutions)
- CIMAR (Cloud-based Medical Image Exchange Platform)
- iQemo (Oncology Treatment Workflow Solution)
- IEP (Image Exchange Portal)
- eRS (Electronic Referral System)
L2 Support Engineer
Posted 10 days ago
Job Viewed
Job Description
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
We are seeking a skilled back-end developer to join our IBM Software team. As part of our team, you will be responsible for developing and maintaining high-quality software products, working with a variety of technologies and programming languages.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
*
Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills.
*
Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
*
Communicates action plans to the client or IBM representative as appropriate.
*
Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
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Provide world class customer services to large enterprise users.
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Investigate and resolve support issues independently and productively.
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Handle critical customer issues and hot-line support issues independently.
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Handle urgent customer situation and provide emergency solutions or fixes to customers.
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Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently.
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Develop Knowledge-Base, procedures and support tools to improve services efficiency
**Required technical and professional expertise**
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System-level knowledge on Unix/Linux/Windows
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Communication and inter-personal skills
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Experience in problem troubleshooting, analysis, and resolution.
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Demonstrated productivity and quality results at customer issue handling
**Preferred technical and professional experience**
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Knowledge of High Performance Computing (HPC), Cluster management, cloud computing.
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Enterprise level Software experience in Support or Product Development
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
L2 Support Engineer
Posted 2 days ago
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Job Description
Job Summary
Flynaut is seeking skilled Level 2 Technical Support Engineers to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint. You will troubleshoot complex issues, guide Level 1 technicians, and drive successful Exchange and SharePoint migrations while ensuring best-practice IT asset management and preventive maintenance.
Key Responsibilities
Microsoft 365 & Collaboration
• Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Work with an Architect for Exchange Online and SharePoint Online migrations , including cut-over and hybrid scenarios.
Device & Endpoint Management
• Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.Active Directory / Azure AD
• Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
Troubleshooting & Monitoring
• Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
• Proactively monitor infrastructure via RMM tools and escalate systemic issues.Support & Triage Leadership • Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.
Customer Engagement
• Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.
Compliance & Documentation
• Maintain precise records of incidents, fixes, and system configurations.
• Uphold asset-management and preventive-maintenance standards.
Collaboration & Escalation
• Partner with Level 3 / Engineering teams on complex problems and root-cause analysis.
• Contribute to continuous improvement of knowledge bases and SOPs.
Qualifications & Requirements
- 4+ years in IT support, including at least 2 years in a Level 2 capacity.
- Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online , with hands-on migration experience.
- Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies .
- Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.
- (Optional) Familiarity with Remote Monitoring & Management (RMM) platforms and ITSM/ticketing systems (ConnectWise, ServiceNow, etc.).
- Broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles.
- Excellent analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users.
Flynaut offers a collaborative environment, continuous upskilling, and opportunities to work with the latest Microsoft cloud technologies. If you’re passionate about solving problems, mentoring others, and driving cloud-first solutions, we’d love to hear from you.
ETL L2 support
Posted 24 days ago
Job Viewed
Job Description
Hi
Greetings from Zensar!
We are looking for ETL L2 Support role for Hyderabad location.
Exp - 3-6 Years
Notice - Immediate to 15 Days
- 3-5 years of production support experience on Informatica/Python/AWS Technologies and applications.
- Must have good understanding and technical knowledge on Informatica architecture/client components such as Workflow Manager, Mapping Designer, workflow monitor and Repo manager.
- Excellent knowledge on AWS/Python concepts. Informatica to Cloud Migration.
- Hands-on expertise in debugging Informatica ETL Mapping to narrow down the Issue.
- Hands-on experience in ETL transformation such as lookup/joiners/source qualifier/normalizer.
- Hands-on experience in dealing with various types of sources such as Flat files/Mainframes/XML files and Databases.
- Experience on AWS environment, Data Pipelines, RDS, Reporting tools.
- Hands-on experience in Unix scripting/file operations.
- Strong knowledge of SQL/PL-SQL and oracle Databases. Able to debug complex queries.
- Good understanding on scheduling tool such as TWS/TIDAL/Others
- Worked at least 2 years on ServiceNow for application incident management, problem management in a 24*7 model.
- Strong communication skills both written and verbal with the ability to follow the processes
If interested, pls share resumes to
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Java L2 Support
Posted 24 days ago
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Job Description
Job Title: Java L2 Support*
*Location: Hyderabad, India*
*Experience Required: 5+ Years*
*Work Model: Rotation-based 24x5 coverage*
*Job Summary:*
We are seeking a highly skilled and self-motivated Java L2 Support Engineer to join our offshore team in Hyderabad. This role involves providing Level 2 application support, participating in development and maintenance activities, and collaborating with both offshore and onshore teams. Excellent communication, ownership, and problem-solving skills are essential.
*Key Responsibilities:*
*L2 Support (Core Services):*
* Provide Level 2 support for core services during rotating 24x5 shifts.
* Handle support requests independently; escalate to onshore L3 team only when necessary.
* rack and document all issues, including resolution steps and follow-ups.
* ad weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.
* ndoff unresolved issues to the next shift at end of day.
*Development:*
* Collaborate with onshore developers for development-related tasks.
* rticipate in scrum meetings and project discussions during US overlap hours.
* ke ownership of assigned development tasks and ensure seamless cross-shift communication.
*Maintenance:*
* Execute LCM (Lifecycle Management) and maintenance tasks as required.
* ordinate and communicate effectively with onshore points of contact.
*Business Knowledge:*
* Develop familiarity with Client’s business model, terminology, and acronyms.
* J business discussions during overlap with US first shift when appropriate.
*Key Skills:*
*Primary Technical Skills:*
* Java, Spring Boot
* lational Databases (e.g., MySQL, PostgreSQL)
* tHub (version control and collaboration)
*Secondary/Preferred Skills:*
* Python, JavaScript
* fka, MongoDB
* owflake (optional)
*Soft Skills:*
* Strong verbal and written communication
* lf-starter with the ability to work independently
* oactive issue resolution and collaborative approach
* ganized with attention to detail
*Shift Requirements:*
* Must be willing to work in a rotating 24x5 support schedule
* exibility to adjust to shift hand-offs and overlap meetings with US-based teams
ETL L2 support
Posted today
Job Viewed
Job Description
Hi
Greetings from Zensar!
We are looking for ETL L2 Support role for Hyderabad location.
Exp - 3-6 Years
Notice - Immediate to 15 Days
- 3-5 years of production support experience on Informatica/Python/AWS Technologies and applications.
- Must have good understanding and technical knowledge on Informatica architecture/client components such as Workflow Manager, Mapping Designer, workflow monitor and Repo manager.
- Excellent knowledge on AWS/Python concepts. Informatica to Cloud Migration.
- Hands-on expertise in debugging Informatica ETL Mapping to narrow down the Issue.
- Hands-on experience in ETL transformation such as lookup/joiners/source qualifier/normalizer.
- Hands-on experience in dealing with various types of sources such as Flat files/Mainframes/XML files and Databases.
- Experience on AWS environment, Data Pipelines, RDS, Reporting tools.
- Hands-on experience in Unix scripting/file operations.
- Strong knowledge of SQL/PL-SQL and oracle Databases. Able to debug complex queries.
- Good understanding on scheduling tool such as TWS/TIDAL/Others
- Worked at least 2 years on ServiceNow for application incident management, problem management in a 24*7 model.
- Strong communication skills both written and verbal with the ability to follow the processes
If interested, pls share resumes to