1,569 l2 Support jobs in India

• Provide Level 2 support  for clinical systems, resolving incidents, service requests, and escalations from L1 teams.
• Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs.
• Support users (clinical and administrative) with application usage, configurations, and minor enhancements.
• Coordinate with vendors and technical teams for complex problem resolution.
• Document solutions, contribute to knowledge base articles, and provide training where needed.
• Support system updates, patches, and validation activities under IT governance.
• Ensure compliance with healthcare regulations and data privacy standards.

 These are some of the medical tools the client had mentioned (they dont need to know all of them):

• Insignia / Intellirad PACS (Picture Archiving and Communication System)
• IMS Maxims (Electronic Diagnosis Orders & Patient Administration Systems)
• Magentus RIS (Radiology Information System)
• Medilogik EMS (Clinical & Cardiology Reporting Solutions)
• CIMAR (Cloud-based Medical Image Exchange Platform)
• iQemo (Oncology Treatment Workflow Solution)
• IEP (Image Exchange Portal)
• eRS (Electronic Referral System)

Hi

Greetings from Zensar!

We are looking for ETL L2 Support role for Hyderabad location.

Exp - 3-6 Years

Notice - Immediate to 15 Days

• 3-5 years of production support experience on Informatica/Python/AWS Technologies and applications.
• Must have good understanding and technical knowledge on Informatica architecture/client components such as Workflow Manager, Mapping Designer, workflow monitor and Repo manager.
• Excellent knowledge on AWS/Python concepts. Informatica to Cloud Migration.
• Hands-on expertise in debugging Informatica ETL Mapping to narrow down the Issue.
• Hands-on experience in ETL transformation such as lookup/joiners/source qualifier/normalizer.
• Hands-on experience in dealing with various types of sources such as Flat files/Mainframes/XML files and Databases.
• Experience on AWS environment, Data Pipelines, RDS, Reporting tools.
• Hands-on experience in Unix scripting/file operations.
• Strong knowledge of SQL/PL-SQL and oracle Databases. Able to debug complex queries.
• Good understanding on scheduling tool such as TWS/TIDAL/Others
• Worked at least 2 years on ServiceNow for application incident management, problem management in a 24*7 model.
• Strong communication skills both written and verbal with the ability to follow the processes

If interested, pls share resumes to

Job Title: L2 Support Engineer

Location: Pune

Position Type: Full Time

Experience: 3-5 Years

Job Overview:

We are seeking an experienced L2 Support Engineer to join our team. The candidate will provide advanced technical support, manage IT infrastructure, and ensure smooth daily operations across networks, servers, and end-user systems.

Key Responsibilities:

• Provide L2 troubleshooting and support for hardware, software, server, control systems, and networking issues.
• Manage and maintain LAN, network devices, connectivity, and firewall configuration/monitoring.
• Administer and monitor Windows Server, Active Directory, IIS, DNS, DHCP ensuring uptime, performance, and security.
• Support and maintain 120 desktops/laptops, including OS installation, configuration, upgrades, and Microsoft Server/Desktop OS.
• Manage peripherals including printers, backup devices, and print server management.
• Maintain 10 NAS devices, ensuring data availability, storage, and backups.
• Administer computer systems and operating system management practices.
• Handle software installation, user accounts & password management, and virus prevention.
• Oversee asset management of systems, spares, licensed software, and media.
• Maintain documentation of incidents, resolutions, IT infrastructure, reports, and SOPs.
• Use IT call management systems efficiently, ensuring SLA compliance.
• Manage and coordinate support engineer teams across locations.
• Coordinate IT projects and task completion through the support team.
• Maintain inventory of IT spares, laptops, and other materials.
• Escalate unresolved issues to vendors and ensure prompt resolution.
• Assist in implementing IT policies, procedures, and best practices.
• Analyze & document IT system and process requirements.
• Communicate complex technical issues effectively, with strong diagnostic and problem-solving skills.
• Prioritize and manage multiple tasks while serving a diverse group of internal and external customers.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field.
• 3–5 years of experience in IT support, system administration, or networking (L2 level preferred).
• Strong knowledge of LAN/WAN, TCP/IP, DHCP, DNS, VPN, and firewall technologies.
• Hands-on experience with Windows/Linux server administration.
• Familiarity with NAS storage management and backup solutions.
• Good knowledge of desktop OS (Windows/Mac), troubleshooting, and patch management.
• Relevant certifications (CCNA, MCSA, CompTIA Network+/Security+) are a plus.
• Working hours: 9 AM to 6 PM, Monday to Saturday (2nd & 4th Saturday off).

Act as the primary escalation point for the L1 support team or direct end-users.

Manage and resolve customer issues efficiently through support cases and various communication channels.

Troubleshoot and resolve advanced technical issues promptly, ensuring minimal service disruption.

Collaborate with development teams to identify and resolve software defects.

Document resolutions, create knowledge base articles, and suggest process improvements to enhance support operations.

Monitor and optimize the performance of customer-facing infrastructure hosted on AWS.

Reproduce customer issues in staging environments to validate and test fixes.

Support customer onboarding by providing technical guidance and ensuring successful product adoption

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

2+ years of experience in technical support, system administration, or a similar role.

Strong understanding of:

Python Flask applications

React-based user interfaces

MySQL databases

Apex, Aura Framework/LWC, HTML, CSS, and JavaScript

Salesforce Admin knowledge

Hands-on experience with AWS services (e.g., EC2, S3, RDS, CloudWatch).

Proficiency in reading logs, querying databases, and working with REST APIs.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills with a customer-first mindset.

Ability to multitask and prioritize tasks in a fast-paced environment.

Flexibility to work in US/APAC/rotational shifts.

Experience with CRM platforms such as Salesforce, Zoho, or HubSpot.

Familiarity with logging and monitoring tools like BetterStack, ELK Stack, or New Relic.

Knowledge of CI/CD pipelines and debugging deployment issues

At SMS Magic, we believe that the growth of our people is directly linked to the growth of our company. Our culture fosters high-performance teaming, allowing individuals to reach their full potential while contributing to a world-class CRM messaging company.

We offer:

The freedom and flexibility to manage your role in a way that works best for you.

Exposure to a dynamic and expanding global business environment.

Access to innovative and cutting-edge technology and tools.

Opportunities to apply analytical capabilities and make a significant impact on business teams.

A competitive compensation package, with rewards based on performance and contributions.

A work environment that promotes balance, ensuring employees maintain an active, healthy, and fulfilling life inside and outside of work.

Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime.

Job Title: L2 Support Engineer

Experience: 3 to 5 Years

Location: Thane

Job Type: Full-time

Job Description:

We are looking for a skilled L2 Support Engineer with 3 to 4 years of experience to join our dynamic team in Thane. The ideal candidate should have strong expertise in Java, JSP, Spring Boot, Hibernate, and JPA along with experience in handling application support and troubleshooting.

Key Responsibilities:

• Provide Level 2 (L2) support for enterprise applications, ensuring minimal downtime and quick resolution of issues.
• Troubleshoot and debug application issues in Java, JSP, Spring Boot, Hibernate, and Spring MVC .
• Work with Kafka for real-time messaging and event-driven architectures.
• Deploy and manage applications on Tomcat and containerized environments using Docker .
• Handle database-related issues and queries on MS-SQL and PostgreSQL .
• Utilize Git for version control and collaborate with development teams for bug fixes and enhancements.
• Track and resolve incidents efficiently using JIRA .
• Collaborate with cross-functional teams to identify root causes and implement long-term solutions.
• Ensure application performance optimization and proactive monitoring.
• Document troubleshooting procedures and create knowledge base articles for common issues.

Required Skills & Qualifications:

• 3 to 4 years of experience in L2 application support with a strong background in Java, JSP, Spring Boot, Hibernate, JPA, and Spring MVC .
• Proficiency in working with Kafka for event-driven applications.
• Hands-on experience with Docker and Tomcat for deployment and application management.
• Strong knowledge of databases like MS-SQL and PostgreSQL .
• Experience in Git for version control and Agile methodologies using JIRA .
• Strong problem-solving skills with the ability to troubleshoot and debug application issues effectively.
• Ability to work in a fast-paced environment and collaborate with different teams.

Preferred Qualifications:

• Experience with monitoring tools and performance optimization techniques.
• Understanding of cloud-based deployment and microservices architecture.
• Exposure to CI/CD pipelines and DevOps practices.

If you are passionate about application support and looking for an opportunity to work in a dynamic and innovative environment, we would love to hear from you!

Job Title: L2 Support Engineer

Experience: 3 to 5 Years

Location: Thane

Job Type: Full-time

Job Description:

We are looking for a skilled L2 Support Engineer with 3 to 4 years of experience to join our dynamic team in Thane. The ideal candidate should have strong expertise in Java, JSP, Spring Boot, Hibernate, and JPA along with experience in handling application support and troubleshooting.

Key Responsibilities:

• Provide Level 2 (L2) support for enterprise applications, ensuring minimal downtime and quick resolution of issues.
• Troubleshoot and debug application issues in Java, JSP, Spring Boot, Hibernate, and Spring MVC .
• Work with Kafka for real-time messaging and event-driven architectures.
• Deploy and manage applications on Tomcat and containerized environments using Docker .
• Handle database-related issues and queries on MS-SQL and PostgreSQL .
• Utilize Git for version control and collaborate with development teams for bug fixes and enhancements.
• Track and resolve incidents efficiently using JIRA .
• Collaborate with cross-functional teams to identify root causes and implement long-term solutions.
• Ensure application performance optimization and proactive monitoring.
• Document troubleshooting procedures and create knowledge base articles for common issues.

Required Skills & Qualifications:

• 3 to 4 years of experience in L2 application support with a strong background in Java, JSP, Spring Boot, Hibernate, JPA, and Spring MVC .
• Proficiency in working with Kafka for event-driven applications.
• Hands-on experience with Docker and Tomcat for deployment and application management.
• Strong knowledge of databases like MS-SQL and PostgreSQL .
• Experience in Git for version control and Agile methodologies using JIRA .
• Strong problem-solving skills with the ability to troubleshoot and debug application issues effectively.
• Ability to work in a fast-paced environment and collaborate with different teams.

Preferred Qualifications:

• Experience with monitoring tools and performance optimization techniques.
• Understanding of cloud-based deployment and microservices architecture.
• Exposure to CI/CD pipelines and DevOps practices.

If you are passionate about application support and looking for an opportunity to work in a dynamic and innovative environment, we would love to hear from you!

Role: LIMS Labvantage - L2 Support

Experience: 4- 10 years

Location: Pan India

Notice Period: Immediate to 15 days

• Good Knowledge on LabVantage application should have experience in implementing LIMS application for Life Science domain
• Extensive knowledge of LIMS installation and support
• Should be able to provide L2 support and general trouble shooting for User Service Incidents and User Service Request tickets created through Incident management tool ie Service Now
• Should be well versed with User access management activation modification revoke inactivation
• Should have handle Data migration for LIMS
• Review and update documentation associated with incidents and service requests
• Managing Data Packaging with CMT and CTT
• Thorough with Problem Management ability and provide innovative solutions
• Monitoring of application review logs identify and exceptions
• Minor Enhancements associated with the application
• Good in written and verbal communication
• experience with directly working with client

Job Description-

Finacle L2 support candidate with min 4+ years of experience and with

• Good knowledge of modules like Assets, Liabilities, Payments etc.
• Good Knowledge of Finacle Scripting, PL-SQL query & UNIX shell scripting
• Resolution of issues related to API / FI.
• Resolving Production environment issues
• Finacle trouble shooting like debug issues / service start stop
• Knowledge of managing the Ticketing tool and analysis of the issues
• Co-ordination with Bank’s Technical team for analysis & simulation of the reported issues
• Providing clarifications / workarounds as restoration measures
• Escalate relevant issues to L3 team of OEM (TOL) for resolution with follow-up till resolution
• Support Bank users during Acceptance testing
• Coordinate with Bank’s team for approvals to move the patch
• Close ticket after confirmation from the requestor
• Support for audit related queries raised by Bank’s auditors
• Download of patches from OEM and deployment in test environment
• Testing and confirmation of Patches
• Support related to set-up / parameterization for launch of new products
• Finacle application related support and issue resolution during DC-DR Drills
• Simulating Interest runs and cross checking to check if interest is calculated for all accounts, deposits, advances, loans, bills, TDS application, interest provision in scope, with accuracy check to be done by Bank.
• Parameter tuning for any functional requirement changes that could be achieved through product configuration
• Providing SQL extracts on need basis
• Deployment in UAT Pre-prod, development & Production environments.
• Simulate EOM / EOQ / EOY in UAT before Live run
• Candidate will work in shifts including night shift.

Java L2 Support:

• 5 to 7 years of experience in Java, core java concepts and technologies.
• Software development experience.
• Application Monitoring Experience.
• Willing to learn new technologies and enjoys working in a dynamic fast paced environment.
• Have an engineering and consulting mind-set to help clients reach their transformation goals.
• Solid understanding of Agile methodology.
• Has highly collaborative working style.
• Strong communication skills and participates actively in discussions with business customers, architects, and the team members.