3,975 l2 Support jobs in India

L2 Support for our Healthcare products.

Responsibilities

debug issues, answer client queries on product, Monitor and Suport product availability

Qualifications

2+ years of L2 Support experience. Experince using tools like SOAP UI, Postman etc for testing APIS, etc. Basic knowledge of Linux, SQL, shell scripts. Eager to learn new products. Open to supporting in US Timezone. Excellent verbal and written communication skills

L2 Support for our Healthcare products.

Responsibilities

debug issues, answer client queries on product, Monitor and Suport product availability

Qualifications

2+ years of L2 Support experience. Experince using tools like SOAP UI, Postman etc for testing APIS, etc. Basic knowledge of Linux, SQL, shell scripts. Eager to learn new products. Open to supporting in US Timezone. Excellent verbal and written communication skills

• Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams.
• Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs.
• Support users (clinical and administrative) with application usage, configurations, and minor enhancements.
• Coordinate with vendors and technical teams for complex problem resolution.
• Document solutions, contribute to knowledge base articles, and provide training where needed.
• Support system updates, patches, and validation activities under IT governance.
• Ensure compliance with healthcare regulations and data privacy standards.

These are some of the medical tools the client had mentioned (they dont need to know all of them):

• Insignia / Intellirad PACS (Picture Archiving and Communication System)
• IMS Maxims (Electronic Diagnosis Orders & Patient Administration Systems)
• Magentus RIS (Radiology Information System)
• Medilogik EMS (Clinical & Cardiology Reporting Solutions)
• CIMAR (Cloud-based Medical Image Exchange Platform)
• iQemo (Oncology Treatment Workflow Solution)
• IEP (Image Exchange Portal)
• eRS (Electronic Referral System)

L2 Support for our Healthcare products.

Responsibilities

debug issues, answer client queries on product, Monitor and Suport product availability

Qualifications

2+ years of L2 Support experience. Experince using tools like SOAP UI, Postman etc for testing APIS, etc. Basic knowledge of Linux, SQL, shell scripts. Eager to learn new products. Open to supporting in US Timezone. Excellent verbal and written communication skills

• Provide Level 2 support  for clinical systems, resolving incidents, service requests, and escalations from L1 teams.
• Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs.
• Support users (clinical and administrative) with application usage, configurations, and minor enhancements.
• Coordinate with vendors and technical teams for complex problem resolution.
• Document solutions, contribute to knowledge base articles, and provide training where needed.
• Support system updates, patches, and validation activities under IT governance.
• Ensure compliance with healthcare regulations and data privacy standards.

 These are some of the medical tools the client had mentioned (they dont need to know all of them):

• Insignia / Intellirad PACS (Picture Archiving and Communication System)
• IMS Maxims (Electronic Diagnosis Orders & Patient Administration Systems)
• Magentus RIS (Radiology Information System)
• Medilogik EMS (Clinical & Cardiology Reporting Solutions)
• CIMAR (Cloud-based Medical Image Exchange Platform)
• iQemo (Oncology Treatment Workflow Solution)
• IEP (Image Exchange Portal)
• eRS (Electronic Referral System)

Hi

Greetings from Zensar!

We are looking for ETL L2 Support role for Hyderabad location.

Exp - 3-6 Years

Notice - Immediate to 15 Days

• 3-5 years of production support experience on Informatica/Python/AWS Technologies and applications.
• Must have good understanding and technical knowledge on Informatica architecture/client components such as Workflow Manager, Mapping Designer, workflow monitor and Repo manager.
• Excellent knowledge on AWS/Python concepts. Informatica to Cloud Migration.
• Hands-on expertise in debugging Informatica ETL Mapping to narrow down the Issue.
• Hands-on experience in ETL transformation such as lookup/joiners/source qualifier/normalizer.
• Hands-on experience in dealing with various types of sources such as Flat files/Mainframes/XML files and Databases.
• Experience on AWS environment, Data Pipelines, RDS, Reporting tools.
• Hands-on experience in Unix scripting/file operations.
• Strong knowledge of SQL/PL-SQL and oracle Databases. Able to debug complex queries.
• Good understanding on scheduling tool such as TWS/TIDAL/Others
• Worked at least 2 years on ServiceNow for application incident management, problem management in a 24*7 model.
• Strong communication skills both written and verbal with the ability to follow the processes

If interested, pls share resumes to

Job Title: Java L2 Support*

*Location: Hyderabad, India*

*Experience Required: 5+ Years*

*Work Model: Rotation-based 24x5 coverage*

*Job Summary:*

We are seeking a highly skilled and self-motivated Java L2 Support Engineer to join our offshore team in Hyderabad. This role involves providing Level 2 application support, participating in development and maintenance activities, and collaborating with both offshore and onshore teams. Excellent communication, ownership, and problem-solving skills are essential.

*Key Responsibilities:*

*L2 Support (Core Services):*

* Provide Level 2 support for core services during rotating 24x5 shifts.

* ⁠Handle support requests independently; escalate to onshore L3 team only when necessary.

* ⁠rack and document all issues, including resolution steps and follow-ups.

* ad weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.

* ndoff unresolved issues to the next shift at end of day.

*Development:*

* Collaborate with onshore developers for development-related tasks.

* rticipate in scrum meetings and project discussions during US overlap hours.

* ke ownership of assigned development tasks and ensure seamless cross-shift communication.

*Maintenance:*

* Execute LCM (Lifecycle Management) and maintenance tasks as required.

* ordinate and communicate effectively with onshore points of contact.

*Business Knowledge:*

* Develop familiarity with Client’s business model, terminology, and acronyms.

* ⁠J business discussions during overlap with US first shift when appropriate.

*Key Skills:*

*Primary Technical Skills:*

* Java, Spring Boot

* lational Databases (e.g., MySQL, PostgreSQL)

* tHub (version control and collaboration)

*Secondary/Preferred Skills:*

* Python, JavaScript

* fka, MongoDB

* owflake (optional)

*Soft Skills:*

* Strong verbal and written communication

* lf-starter with the ability to work independently

* oactive issue resolution and collaborative approach

* ganized with attention to detail

*Shift Requirements:*

* Must be willing to work in a rotating 24x5 support schedule

* exibility to adjust to shift hand-offs and overlap meetings with US-based teams

Hi

Greetings from Zensar!

We are looking for ETL L2 Support role for Hyderabad location.

Exp - 3-6 Years

Notice - Immediate to 15 Days

• 3-5 years of production support experience on Informatica/Python/AWS Technologies and applications.
• Must have good understanding and technical knowledge on Informatica architecture/client components such as Workflow Manager, Mapping Designer, workflow monitor and Repo manager.
• Excellent knowledge on AWS/Python concepts. Informatica to Cloud Migration.
• Hands-on expertise in debugging Informatica ETL Mapping to narrow down the Issue.
• Hands-on experience in ETL transformation such as lookup/joiners/source qualifier/normalizer.
• Hands-on experience in dealing with various types of sources such as Flat files/Mainframes/XML files and Databases.
• Experience on AWS environment, Data Pipelines, RDS, Reporting tools.
• Hands-on experience in Unix scripting/file operations.
• Strong knowledge of SQL/PL-SQL and oracle Databases. Able to debug complex queries.
• Good understanding on scheduling tool such as TWS/TIDAL/Others
• Worked at least 2 years on ServiceNow for application incident management, problem management in a 24*7 model.
• Strong communication skills both written and verbal with the ability to follow the processes

If interested, pls share resumes to