5,698 l3 Support jobs in India
L3 Support Engineer
Posted 4 days ago
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Job Description
As a Level 3 (L3) Support Engineer within IBM's ISDL Power team, you will serve as a key technical expert responsible for resolving the most complex and critical technical issues faced by enterprise customers running IBM Power Systems. You will act as the final escalation point within the support organization, collaborating with cross-functional teams including product engineering, test organization, operations team and field support to deliver best-in-class customer experiences. Your role will involve diagnosing and resolving complex customer issues, collaborating with development and lab teams, and acting as a trusted advisor to IBM clients in mission-critical environments.
This is a customer-facing, technically intensive position that requires deep product knowledge and strong problem-solving skills.
**Your role and responsibilities**
· Serve as a primary technical contact for advanced customer support cases on IBM Power Systems.
· Troubleshoot and resolve complex issues related to hardware, virtualization (PowerVM), operating systems (AIX/Linux), and system firmware.
· Provide advanced troubleshooting and root cause analysis for IBM Power Systems hardware and firmware issues.
· Analyze system dumps, traces, and logs to diagnose and isolate root causes of system failures or performance issues.
· Collaborate closely with L2, Product development and QA teams to drive timely resolution of critical issues and implement long-term fixes or design changes.
· Reproduce and debug customer-reported issues in lab environments using diagnostic tools and logs.
· Document and communicate technical solutions, including the creation of knowledge base articles.
· Contribute to product quality and supportability through code reviews, design feedback, and validation of hot patches , interim fixes or new features.
· Interface directly with enterprise clients, maintaining a high level of professionalism and technical depth to build trust and ensure satisfaction.
· Participate in on-call rotations for high-priority customer incidents and provide mentorship to junior engineers.
· Contribute to training sessions or technical workshops
**Required technical and professional expertise**
· Bachelor's or Master's degree in Computer Science, Electrical Engineering, or related field.
· 4+ years of experience in enterprise technical support, systems engineering, or a related role, preferably with Power Systems.
· Strong experience with AIX, Linux on Power (RHEL/SLES), and system diagnostics tools.
· Solid understanding of virtualization (PowerVM), storage subsystems, and networking in a Power environment.
· Python /Linux /Cloud Exp (AWS, Openstack), REST API , Basic Ansible
· Proven ability to manage customer escalations and communicate complex technical solutions clearly.
· Experience with debugging tools, scripting (Python, Bash), and log analysis.
· Familiarity with Agile methodologies, Salesforce and defect tracking tools.
**Preferred technical and professional experience**
· In-depth knowledge of IBM Power architecture (POWER9, POWER10), HMC, VIOS, and firmware stack.
· IBM Certified Advanced Technical Expert - Power Systems.
· Experience working directly with IBM Development and Lab Services teams.
· Exposure to cloud environments such as IBM Cloud or hybrid Power solutions.
· Contributions to open source or technical publications in the Power ecosystem.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Cyberark l3 support
Posted 1 day ago
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Job Description
Cyber Solve is a fastest growing IAM Specialist firm in the US with aspirations of becoming the world's largest company in the IAM space.Cyber Solve’s 350+ specialists solve interesting puzzles in Non-Employee IAM, Rapid App onboarding, access certifications, etc. for some of the largest retailers, banks, pharma giants, governments and airlines.On offer is a role with one of the most powerful IAM teams in the industry, solid projects, competitive salary, ability to expand into other areas of IAM etc. We invite you to join this team.A brief on this role is as under:Experience in deployment & implementation of Privileged Identity Management using Cyber Ark solution for large scale customers across various industry verticalsPlay active role in the execution of the project and demonstrate strong technical leadershipHave a strong knowledge of the Cyber Ark privileged account security suite – Cyber Ark version 7.x, 8.x, 9.x and 10.x.Experience in the use of Cyber Ark PACLI to automate tasks related to user and safe management.Capture detailed requirements for the Cyber Ark solution based on input from platform owners, eco-system owners, the target architecture and high-level requirements.Design and Architecture of the overall Cyber Ark implementation.Performing compliance checks on Cyber Ark for IT security safes and to Provide alerts and reports appropriately. Investigate, Provide RCA and resolve Incidents.Open to travel as and when required for deployment at customer sitesBe a strong team playerAdvanced knowledge of windows/VMware administration.Advanced knowledge of Windows Cluster ServerStrong grasp of network design, application/infrastructure security concepts, techniques, technologies, and toolsExperience in working in an on/offshore environment and proven track record of delivering quality outcomesCustomer service background – able to empathize with customer and own the issues raised to resolutionLeading team contribution to any queries requiring technical specialist input
Cyberark l3 support
Posted 2 days ago
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Job Description
L2/L3 Support Engineer
Posted today
Job Viewed
Job Description
Job Summary:
We are seeking experienced L2/L3 Support Engineers to join our technical support team. The L2/L3 Support Engineer will be responsible for providing second and third-level technical support to our customers, resolving complex technical issues, and collaborating with other teams to deliver exceptional customer service. The successful candidate will have a strong technical background, excellent troubleshooting skills, and a customer-focused approach.
Responsibilities:
- Provide second and third-level technical support to customers, resolving complex issues and ensuring customer satisfaction.
- Collaborate with other teams, including L1 support, engineering, and product teams, to identify and resolve technical issues.
- Manage and prioritize support tickets, ensuring timely and effective resolution of customer issues.
- Document and communicate technical solutions and best practices to customers and internal teams.
- Continuously monitor and improve support processes, tools, and systems to enhance the customer experience.
- Be willing to work on the technical side of the project and support customers with their technical queries.
- Participate in on-call rotations and provide after-hours support as needed.
Requirements:
- Bachelor's degree in computer science, Information Technology, or related field
- 1-2 years of experience in technical support, with a focus on providing L2/L3 support.
- Strong technical background, with expertise in one or more of the following areas: ETLs, databases, AWS cloud technologies such as CloudWatch, S3.
- Excellent problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues.
- Strong customer service skills, with the ability to communicate technical solutions effectively to customers and internal teams.
- Experience with support ticket management tools and processes such as JIRA or Azure DevOps (ADO)
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Willingness to work on-call and provide after-hours support as needed.
(Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Health Catalyst, where employment is based upon personal capabilities and qualification without discrimination or harassment on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. Health Catalyst is committed to a work environment where all individuals are treated with respect and dignity.)
L3 Support (Hedge Funds)
Posted 10 days ago
Job Viewed
Job Description
Monitoring and Incident Management:
- Serve as the primary contact responsible for the overall application like front office, Middle office applications into Investment Banking.
- Respond promptly to system alerts, incidents, and user-reported issues.
- Investigate and analyse incidents to determine their root causes. Troubleshooting and Issue Resolution:
- Diagnose and resolve technical issues related to applications, databases, and integrations.
- Coordinate with development teams to implement fixes and enhancements.
- Provide timely updates to stakeholders on the status of ongoing incidents.
Documentation and Knowledge Management:
- Maintain accurate records of incidents, solutions, and changes in the production environment.
- Create and update support documentation, knowledge base articles, and standard operating procedures (SOPs). Change Management and Release Support:
- Assist in the planning and execution of application releases and updates.
- Conduct impact assessments for proposed changes to production systems.
- Ensure adherence to change management processes and policies.
Education & Experience:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 8+ years of experience in supporting business applications.
- Good to have experience in AWS
- Proven experience in a similar role, providing technical support for enterprise-level software applications.
- Strong understanding of software development lifecycle and ITIL processes.
- Experience with ticketing systems such as Jira.
- Proficiency in troubleshooting Unix/Linux environments.
- Experience with database technologies such as SQL Server
- Knowledge of programming languages scripting languages (Shell, Python etc.)
- Excellent communication skills, with the ability to explain technical concepts to nontechnical users.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills
L3 Support (Hedge Funds)
Posted today
Job Viewed
Job Description
Monitoring and Incident Management:
- Serve as the primary contact responsible for the overall application like front office, Middle office applications into Investment Banking.
- Respond promptly to system alerts, incidents, and user-reported issues.
- Investigate and analyse incidents to determine their root causes. Troubleshooting and Issue Resolution:
- Diagnose and resolve technical issues related to applications, databases, and integrations.
- Coordinate with development teams to implement fixes and enhancements.
- Provide timely updates to stakeholders on the status of ongoing incidents.
Documentation and Knowledge Management:
- Maintain accurate records of incidents, solutions, and changes in the production environment.
- Create and update support documentation, knowledge base articles, and standard operating procedures (SOPs). Change Management and Release Support:
- Assist in the planning and execution of application releases and updates.
- Conduct impact assessments for proposed changes to production systems.
- Ensure adherence to change management processes and policies.
Education & Experience:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 8+ years of experience in supporting business applications.
- Good to have experience in AWS
- Proven experience in a similar role, providing technical support for enterprise-level software applications.
- Strong understanding of software development lifecycle and ITIL processes.
- Experience with ticketing systems such as Jira.
- Proficiency in troubleshooting Unix/Linux environments.
- Experience with database technologies such as SQL Server
- Knowledge of programming languages scripting languages (Shell, Python etc.)
- Excellent communication skills, with the ability to explain technical concepts to nontechnical users.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills
L3 support (hedge funds)
Posted today
Job Viewed
Job Description
Monitoring and Incident Management:Serve as the primary contact responsible for the overall application like front office, Middle office applications into Investment Banking.Respond promptly to system alerts, incidents, and user-reported issues.Investigate and analyse incidents to determine their root causes. Troubleshooting and Issue Resolution:Diagnose and resolve technical issues related to applications, databases, and integrations.Coordinate with development teams to implement fixes and enhancements.Provide timely updates to stakeholders on the status of ongoing incidents.Documentation and Knowledge Management:Maintain accurate records of incidents, solutions, and changes in the production environment.Create and update support documentation, knowledge base articles, and standard operating procedures (SOPs). Change Management and Release Support:Assist in the planning and execution of application releases and updates.Conduct impact assessments for proposed changes to production systems.Ensure adherence to change management processes and policies. Education & Experience:Bachelor’s degree in computer science, Information Technology, or a related field.8+ years of experience in supporting business applications.Good to have experience in AWSProven experience in a similar role, providing technical support for enterprise-level software applications.Strong understanding of software development lifecycle and ITIL processes.Experience with ticketing systems such as Jira.Proficiency in troubleshooting Unix/Linux environments.Experience with database technologies such as SQL ServerKnowledge of programming languages scripting languages (Shell, Python etc.)Excellent communication skills, with the ability to explain technical concepts to nontechnical users.Ability to work independently and collaboratively in a fast-paced environment.Strong analytical and problem-solving skills
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L3 Support (Hedge Funds)
Posted today
Job Viewed
Job Description
Monitoring and Incident Management:
- Serve as the primary contact responsible for the overall application like front office, Middle office applications into Investment Banking.
- Respond promptly to system alerts, incidents, and user-reported issues.
- Investigate and analyse incidents to determine their root causes. Troubleshooting and Issue Resolution:
- Diagnose and resolve technical issues related to applications, databases, and integrations.
- Coordinate with development teams to implement fixes and enhancements.
- Provide timely updates to stakeholders on the status of ongoing incidents.
Documentation and Knowledge Management:
- Maintain accurate records of incidents, solutions, and changes in the production environment.
- Create and update support documentation, knowledge base articles, and standard operating procedures (SOPs). Change Management and Release Support:
- Assist in the planning and execution of application releases and updates.
- Conduct impact assessments for proposed changes to production systems.
- Ensure adherence to change management processes and policies.
Education & Experience:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 8+ years of experience in supporting business applications.
- Good to have experience in AWS
- Proven experience in a similar role, providing technical support for enterprise-level software applications.
- Strong understanding of software development lifecycle and ITIL processes.
- Experience with ticketing systems such as Jira.
- Proficiency in troubleshooting Unix/Linux environments.
- Experience with database technologies such as SQL Server
- Knowledge of programming languages scripting languages (Shell, Python etc.)
- Excellent communication skills, with the ability to explain technical concepts to nontechnical users.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills
L2/L3 Support Engineer
Posted today
Job Viewed
Job Description
Job Summary:
We are seeking experienced L2/L3 Support Engineers to join our technical support team. The L2/L3 Support Engineer will be responsible for providing second and third-level technical support to our customers, resolving complex technical issues, and collaborating with other teams to deliver exceptional customer service. The successful candidate will have a strong technical background, excellent troubleshooting skills, and a customer-focused approach.
Responsibilities:
- Provide second and third-level technical support to customers, resolving complex issues and ensuring customer satisfaction.
- Collaborate with other teams, including L1 support, engineering, and product teams, to identify and resolve technical issues.
- Manage and prioritize support tickets, ensuring timely and effective resolution of customer issues.
- Document and communicate technical solutions and best practices to customers and internal teams.
- Continuously monitor and improve support processes, tools, and systems to enhance the customer experience.
- Be willing to work on the technical side of the project and support customers with their technical queries.
- Participate in on-call rotations and provide after-hours support as needed.
Requirements:
- Bachelor's degree in computer science, Information Technology, or related field
- 1-2 years of experience in technical support, with a focus on providing L2/L3 support.
- Strong technical background, with expertise in one or more of the following areas: ETLs, databases, AWS cloud technologies such as CloudWatch, S3.
- Excellent problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues.
- Strong customer service skills, with the ability to communicate technical solutions effectively to customers and internal teams.
- Experience with support ticket management tools and processes such as JIRA or Azure DevOps (ADO)
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Willingness to work on-call and provide after-hours support as needed.
(Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Health Catalyst, where employment is based upon personal capabilities and qualification without discrimination or harassment on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. Health Catalyst is committed to a work environment where all individuals are treated with respect and dignity.)