1,867 Language Support jobs in India
Spanish language Support analyst
Maharashtra, Maharashtra
LTIMindtree
Posted 5 days ago
Job Viewed
Job Description
Role: Spanish language Support analyst
Experience: 5-10 years
Location : Mumbai and Pune
Notice Period : Immediate to 30 days
Job Description:
Should have Spanish language proficiency
Good to have Spanish language proficiency
Should have experience of ITIL process and support
Identifying and resolving technical issues related to applications
Collaborating Working with cross functional teams to solve problems
Supporting users Providing support to end users and addressing their concerns
Communicating Ensuring effective communication and coordination with stakeholders
Should have good communication skills
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Engineer (German Language)
Bengaluru, Karnataka
TECEZE
Posted 5 days ago
Job Viewed
Job Description
Job Title: Technical Support Engineer (German Language)
Client: HCL
Payroll: TECEZE
Work Type: Remote / Full-time
Service Hours: German Business Hours (8:00 AM – 5:00 PM CET / 11:30 AM – 8:30 PM IST)
Job Summary:
We are seeking a skilled and customer-oriented Remote Technical Support Engineer with C1-level proficiency in German and strong English communication skills. The ideal candidate will have experience providing technical support to end-users in a remote setup, ensuring quick and effective resolution of hardware, software, and network-related issues.
Key Responsibilities:
- Provide L1/L2 remote technical support to end-users across global locations.
- Troubleshoot and resolve hardware, software, and networking issues on laptops, desktops, and mobile devices.
- Manage and resolve support tickets efficiently using ITSM or ticketing systems (e.g., ServiceNow, Remedy).
- Assist users with issues related to Windows OS, MS Office Suite, and common business applications .
- Communicate technical information clearly to non-technical users, ensuring high customer satisfaction.
- Collaborate with cross-functional teams to escalate and resolve complex issues promptly.
- Maintain detailed documentation of technical issues and solutions provided.
- Contribute to knowledge base updates and process improvements.
Required Skills and Qualifications:
- C1-level proficiency in German (spoken and written).
- Good Business English communication skills (spoken and written).
- 2–3 years of experience in remote technical support roles (L1/L2 preferred).
- Strong understanding of Windows operating systems , MS Office , and basic networking concepts .
- Familiarity with ITSM tools such as ServiceNow, Remedy, etc.
- Excellent interpersonal and customer service skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a distributed global team.
- Experience working with enterprise clients or in a multilingual, multicultural environment is an added advantage.
Additional Details:
- MSA/SOW Status: MSA signed
- Shift Timing: 11:30 AM – 8:30 PM IST (aligned to German business hours)
This advertiser has chosen not to accept applicants from your region.
1
IT Support - German Language Specialist
Bengaluru, Karnataka
Sonata Software
Posted 5 days ago
Job Viewed
Job Description
Hi,
We are looking for IT Support - German Language
Exp: 4+ yrs
Provide Level 1 and Level 2 IT support to German-speaking users via phone, email, and chat.
Troubleshoot hardware, software, and network issues.
Translate technical documentation and user guides from English to German and vice versa.
Collaborate with global IT teams to resolve escalated issues.
Maintain records of support requests and resolutions in ticketing systems.
Assist in localization and testing of software applications for German-speaking markets.
Conduct linguistic quality assurance for translated IT content.
Participate in training sessions and contribute to knowledge base articles in German.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Service Team Lead - Multilingual Support
800001 Patna, Bihar
₹800000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Senior Customer Service Team Lead to manage and motivate a team of customer support professionals. This role, based in **Patna, Bihar, IN**, operates on a hybrid model, requiring some on-site presence for team leadership and collaboration, alongside remote flexibility.
The ideal candidate will have a proven ability to enhance customer satisfaction, streamline support processes, and develop a high-performing customer service team. You will be responsible for overseeing daily operations, coaching team members, and ensuring that exceptional service standards are consistently met across multiple communication channels. A strong understanding of customer service best practices and excellent leadership qualities are essential.
Key Responsibilities:
Qualifications:
This is an exciting opportunity to lead a dedicated team and enhance the customer experience for a growing organization in **Patna, Bihar, IN**. If you are a motivated leader passionate about delivering outstanding customer service, we invite you to apply.
The ideal candidate will have a proven ability to enhance customer satisfaction, streamline support processes, and develop a high-performing customer service team. You will be responsible for overseeing daily operations, coaching team members, and ensuring that exceptional service standards are consistently met across multiple communication channels. A strong understanding of customer service best practices and excellent leadership qualities are essential.
Key Responsibilities:
- Lead, mentor, and coach a team of customer service representatives to achieve performance goals and maintain high service levels.
- Oversee daily operations, including scheduling, workload distribution, and issue escalation.
- Monitor customer interactions (calls, emails, chats) to ensure quality, accuracy, and adherence to company policies.
- Identify trends in customer inquiries and feedback to propose improvements in products, services, or processes.
- Develop and implement training programs to enhance the skills and knowledge of the customer service team.
- Handle complex customer issues and complaints, resolving them efficiently and effectively.
- Collaborate with other departments to ensure seamless customer support and problem resolution.
- Contribute to the development and refinement of customer service policies and procedures.
- Prepare performance reports, analyze key metrics (e.g., response time, resolution rate, CSAT), and present findings to management.
- Foster a positive and productive team environment, encouraging teamwork and professional development.
- Manage team performance, including setting goals, providing feedback, and conducting performance reviews.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4-6 years of experience in customer service, with at least 2 years in a supervisory or team lead role.
- Proven experience in managing and motivating customer service teams.
- Strong understanding of customer service principles, CRM systems, and support tools.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Ability to work effectively in a hybrid environment, balancing team leadership on-site with remote work responsibilities.
- Proficiency in data analysis and reporting on key customer service metrics.
- Experience with multilingual customer support is a significant advantage.
- Ability to train and develop team members.
- Strong problem-solving skills and a customer-centric mindset.
This is an exciting opportunity to lead a dedicated team and enhance the customer experience for a growing organization in **Patna, Bihar, IN**. If you are a motivated leader passionate about delivering outstanding customer service, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
3
Client Support Relations - Japanese Language Services
Greater Noida, Uttar Pradesh
Kyndryl
Posted today
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.
You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That's the kind of impact you can have!
This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience
+ Certified JLPT N2-N3 Japanese language speaking & writing resources along with proficiency in English.
+ Drive to deliver exceptional Customer Service.
+ Experience on using MS excel & ppt for reporting & presentations
+ A can-do attitude. No task is too small.
+ Demonstrable knowledge of Jira Service Desk and Confluence or equivalent ITSM tooling.
+ Good troubleshooting and problem-solving skills.
+ Strong verbal and written communication, robust interaction with stakeholders and other members of the team.
+ Ability to manage expectations, deal with complex customer concerns and improve customer service.
+ Accountability and ownership, prioritizing own workload.
+ Work well with others and actively contribute toward team objectives.
+ Demonstrate a proactive approach and get things done.
+ Ability to apply learned skills, awareness beyond the immediate area/role.
+ Ability to work under pressure, flexible, positive, and focused during times of change.
Preferred Technical and Professional Experience
+ Ability to adapt and change and learn new tools and skills.
+ Self-motivated, able to deliver under deadlines and multi-task under pressure.
+ Self-starter with a passion for personal development and continuous improvement.
+ Team oriented Excellent verbal and written communications skills.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.
You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That's the kind of impact you can have!
This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience
+ Certified JLPT N2-N3 Japanese language speaking & writing resources along with proficiency in English.
+ Drive to deliver exceptional Customer Service.
+ Experience on using MS excel & ppt for reporting & presentations
+ A can-do attitude. No task is too small.
+ Demonstrable knowledge of Jira Service Desk and Confluence or equivalent ITSM tooling.
+ Good troubleshooting and problem-solving skills.
+ Strong verbal and written communication, robust interaction with stakeholders and other members of the team.
+ Ability to manage expectations, deal with complex customer concerns and improve customer service.
+ Accountability and ownership, prioritizing own workload.
+ Work well with others and actively contribute toward team objectives.
+ Demonstrate a proactive approach and get things done.
+ Ability to apply learned skills, awareness beyond the immediate area/role.
+ Ability to work under pressure, flexible, positive, and focused during times of change.
Preferred Technical and Professional Experience
+ Ability to adapt and change and learn new tools and skills.
+ Self-motivated, able to deliver under deadlines and multi-task under pressure.
+ Self-starter with a passion for personal development and continuous improvement.
+ Team oriented Excellent verbal and written communications skills.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
4
Client Support Relations - Japanese Language Services
Gurugram, Uttar Pradesh
Kyndryl
Posted today
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.
You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That's the kind of impact you can have!
This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience
+ Certified JLPT N2-N3 Japanese language speaking & writing resources along with proficiency in English.
+ Drive to deliver exceptional Customer Service.
+ Experience on using MS excel & ppt for reporting & presentations
+ A can-do attitude. No task is too small.
+ Demonstrable knowledge of Jira Service Desk and Confluence or equivalent ITSM tooling.
+ Good troubleshooting and problem-solving skills.
+ Strong verbal and written communication, robust interaction with stakeholders and other members of the team.
+ Ability to manage expectations, deal with complex customer concerns and improve customer service.
+ Accountability and ownership, prioritizing own workload.
+ Work well with others and actively contribute toward team objectives.
+ Demonstrate a proactive approach and get things done.
+ Ability to apply learned skills, awareness beyond the immediate area/role.
+ Ability to work under pressure, flexible, positive, and focused during times of change.
Preferred Technical and Professional Experience
+ Ability to adapt and change and learn new tools and skills.
+ Self-motivated, able to deliver under deadlines and multi-task under pressure.
+ Self-starter with a passion for personal development and continuous improvement.
+ Team oriented Excellent verbal and written communications skills.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.
You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That's the kind of impact you can have!
This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience
+ Certified JLPT N2-N3 Japanese language speaking & writing resources along with proficiency in English.
+ Drive to deliver exceptional Customer Service.
+ Experience on using MS excel & ppt for reporting & presentations
+ A can-do attitude. No task is too small.
+ Demonstrable knowledge of Jira Service Desk and Confluence or equivalent ITSM tooling.
+ Good troubleshooting and problem-solving skills.
+ Strong verbal and written communication, robust interaction with stakeholders and other members of the team.
+ Ability to manage expectations, deal with complex customer concerns and improve customer service.
+ Accountability and ownership, prioritizing own workload.
+ Work well with others and actively contribute toward team objectives.
+ Demonstrate a proactive approach and get things done.
+ Ability to apply learned skills, awareness beyond the immediate area/role.
+ Ability to work under pressure, flexible, positive, and focused during times of change.
Preferred Technical and Professional Experience
+ Ability to adapt and change and learn new tools and skills.
+ Self-motivated, able to deliver under deadlines and multi-task under pressure.
+ Self-starter with a passion for personal development and continuous improvement.
+ Team oriented Excellent verbal and written communications skills.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
5
Client Support Relations - Japanese Language Services
Greater Noida, Uttar Pradesh
Kyndryl
Posted 2 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
**Your Future at Kyndryl**
Kyndryl's focus on providing innovative IT solutions to its customers. This means that you will be working with the latest technology and will have the opportunity to learn and grow your skills.
You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.
+ Certified JLPT N2-N3 Japanese language speaking & writing resources along with proficiency in English.
+ Drive to deliver exceptional Customer Service.
+ A can-do attitude. No task is too small.
+ Demonstrable knowledge of Jira Service Desk and Confluence or equivalent ITSM tooling.
+ Good troubleshooting and problem-solving skills.
+ Strong verbal and written communication, robust interaction with stakeholders and other members of the team.
+ Ability to manage expectations, deal with complex customer concerns and improve customer service.
+ Accountability and ownership, prioritizing own workload.
+ Work well with others and actively contribute toward team objectives.
+ Demonstrate a proactive approach and get things done.
+ Ability to apply learned skills, awareness beyond the immediate area/role.
+ Ability to work under pressure, flexible, positive, and focused during times of change.
**Who You Are**
Required Professional and Technical Expertise:
+ Ability to analyse and troubleshoot in large-scale distributed systems.
+ Ability to understand, explain and enhance internal tooling processes.
+ Ability to learn, understand and explain business processes.
+ Demonstrable knowledge of application support at an Enterprise level.
+ Experience in supporting Major Incident and Problem Management gained in an ITIL-based organization.
+ Candidate should have 2 to 5 years of experience.
Preferred Professional and Technical Expertise:
+ Ability to adapt and change and learn new tools and skills.
+ Self-motivated, able to deliver under deadlines and multi-task under pressure.
+ Self-starter with a passion for personal development and continuous improvement.
+ Team oriented Excellent verbal and written communications skills.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
**Your Future at Kyndryl**
Kyndryl's focus on providing innovative IT solutions to its customers. This means that you will be working with the latest technology and will have the opportunity to learn and grow your skills.
You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.
+ Certified JLPT N2-N3 Japanese language speaking & writing resources along with proficiency in English.
+ Drive to deliver exceptional Customer Service.
+ A can-do attitude. No task is too small.
+ Demonstrable knowledge of Jira Service Desk and Confluence or equivalent ITSM tooling.
+ Good troubleshooting and problem-solving skills.
+ Strong verbal and written communication, robust interaction with stakeholders and other members of the team.
+ Ability to manage expectations, deal with complex customer concerns and improve customer service.
+ Accountability and ownership, prioritizing own workload.
+ Work well with others and actively contribute toward team objectives.
+ Demonstrate a proactive approach and get things done.
+ Ability to apply learned skills, awareness beyond the immediate area/role.
+ Ability to work under pressure, flexible, positive, and focused during times of change.
**Who You Are**
Required Professional and Technical Expertise:
+ Ability to analyse and troubleshoot in large-scale distributed systems.
+ Ability to understand, explain and enhance internal tooling processes.
+ Ability to learn, understand and explain business processes.
+ Demonstrable knowledge of application support at an Enterprise level.
+ Experience in supporting Major Incident and Problem Management gained in an ITIL-based organization.
+ Candidate should have 2 to 5 years of experience.
Preferred Professional and Technical Expertise:
+ Ability to adapt and change and learn new tools and skills.
+ Self-motivated, able to deliver under deadlines and multi-task under pressure.
+ Self-starter with a passion for personal development and continuous improvement.
+ Team oriented Excellent verbal and written communications skills.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Language support Jobs in India !
6
Client Support Relations - Japanese Language Services
Gurgaon, Haryana
Kyndryl
Posted 2 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
**Your Future at Kyndryl**
Kyndryl's focus on providing innovative IT solutions to its customers. This means that you will be working with the latest technology and will have the opportunity to learn and grow your skills.
You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.
+ Certified JLPT N2-N3 Japanese language speaking & writing resources along with proficiency in English.
+ Drive to deliver exceptional Customer Service.
+ A can-do attitude. No task is too small.
+ Demonstrable knowledge of Jira Service Desk and Confluence or equivalent ITSM tooling.
+ Good troubleshooting and problem-solving skills.
+ Strong verbal and written communication, robust interaction with stakeholders and other members of the team.
+ Ability to manage expectations, deal with complex customer concerns and improve customer service.
+ Accountability and ownership, prioritizing own workload.
+ Work well with others and actively contribute toward team objectives.
+ Demonstrate a proactive approach and get things done.
+ Ability to apply learned skills, awareness beyond the immediate area/role.
+ Ability to work under pressure, flexible, positive, and focused during times of change.
**Who You Are**
Required Professional and Technical Expertise:
+ Ability to analyse and troubleshoot in large-scale distributed systems.
+ Ability to understand, explain and enhance internal tooling processes.
+ Ability to learn, understand and explain business processes.
+ Demonstrable knowledge of application support at an Enterprise level.
+ Experience in supporting Major Incident and Problem Management gained in an ITIL-based organization.
+ Candidate should have 2 to 5 years of experience.
Preferred Professional and Technical Expertise:
+ Ability to adapt and change and learn new tools and skills.
+ Self-motivated, able to deliver under deadlines and multi-task under pressure.
+ Self-starter with a passion for personal development and continuous improvement.
+ Team oriented Excellent verbal and written communications skills.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
**Your Future at Kyndryl**
Kyndryl's focus on providing innovative IT solutions to its customers. This means that you will be working with the latest technology and will have the opportunity to learn and grow your skills.
You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.
+ Certified JLPT N2-N3 Japanese language speaking & writing resources along with proficiency in English.
+ Drive to deliver exceptional Customer Service.
+ A can-do attitude. No task is too small.
+ Demonstrable knowledge of Jira Service Desk and Confluence or equivalent ITSM tooling.
+ Good troubleshooting and problem-solving skills.
+ Strong verbal and written communication, robust interaction with stakeholders and other members of the team.
+ Ability to manage expectations, deal with complex customer concerns and improve customer service.
+ Accountability and ownership, prioritizing own workload.
+ Work well with others and actively contribute toward team objectives.
+ Demonstrate a proactive approach and get things done.
+ Ability to apply learned skills, awareness beyond the immediate area/role.
+ Ability to work under pressure, flexible, positive, and focused during times of change.
**Who You Are**
Required Professional and Technical Expertise:
+ Ability to analyse and troubleshoot in large-scale distributed systems.
+ Ability to understand, explain and enhance internal tooling processes.
+ Ability to learn, understand and explain business processes.
+ Demonstrable knowledge of application support at an Enterprise level.
+ Experience in supporting Major Incident and Problem Management gained in an ITIL-based organization.
+ Candidate should have 2 to 5 years of experience.
Preferred Professional and Technical Expertise:
+ Ability to adapt and change and learn new tools and skills.
+ Self-motivated, able to deliver under deadlines and multi-task under pressure.
+ Self-starter with a passion for personal development and continuous improvement.
+ Team oriented Excellent verbal and written communications skills.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist - Multilingual
302001 Jaipur, Rajasthan
₹400000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Join our dynamic team as a Technical Support Specialist, where you will be the first point of contact for customers seeking assistance with our diverse range of software products. This role involves providing exceptional customer service and technical guidance to resolve inquiries promptly and efficiently. As part of our Customer Service & Helpdesk team, you will handle technical issues via phone, email, and chat, diagnosing problems, and offering effective solutions. The ideal candidate possesses excellent communication skills, a strong aptitude for technology, and a patient, problem-solving attitude. Responsibilities include troubleshooting software bugs, guiding users through product features, escalating complex issues to higher-level support teams, and documenting customer interactions and resolutions. You will also contribute to building our knowledge base by creating helpful articles and FAQs. Fluency in multiple languages is a significant asset, as we serve a global customer base. This position offers a hybrid work model, allowing you to combine remote work with in-office collaboration at our Jaipur, Rajasthan, IN location. We are looking for individuals who are passionate about technology, enjoy helping people, and thrive in a fast-paced support environment. A commitment to customer satisfaction and continuous learning is paramount. You will receive comprehensive training on our products and support tools, empowering you to deliver outstanding service. This is an excellent opportunity to grow your career in technical support within a supportive and innovative company.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve software-related issues and user inquiries.
- Guide customers through product functionalities and troubleshooting steps.
- Escalate unresolved issues to appropriate internal teams.
- Document all support interactions and resolutions accurately in the CRM system.
- Contribute to the development and maintenance of the knowledge base.
- Maintain a high level of customer satisfaction.
- Identify trends in customer issues and provide feedback to product development teams.
- Adhere to service level agreements (SLAs) and support protocols.
- Continuously enhance technical knowledge and customer service skills.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 1-3 years of experience in technical support or customer service.
- Strong understanding of software applications and operating systems.
- Excellent troubleshooting and problem-solving skills.
- Outstanding communication and interpersonal abilities.
- Fluency in English and at least one other major language (e.g., Hindi, Spanish, French) is highly preferred.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
8
Remote Multilingual Customer Support Specialist
700007 Kolkata, West Bengal
₹45000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is looking for highly empathetic and skilled Remote Multilingual Customer Support Specialists to provide outstanding assistance to their global customer base. This is a fully remote position where you will be the primary point of contact for customers, resolving inquiries, troubleshooting issues, and providing information via various channels including phone, email, and live chat. The ideal candidate possesses exceptional communication skills in multiple languages, a patient and problem-solving attitude, and a strong commitment to customer satisfaction. You will play a vital role in maintaining our client's reputation for excellent customer service.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels.
- Provide accurate information regarding products, services, and policies.
- Troubleshoot technical problems and guide customers through solutions.
- Escalate complex issues to appropriate departments while ensuring timely follow-up.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Identify customer needs and proactively offer solutions or additional services.
- Maintain a high level of product knowledge and stay updated on company offerings.
- Adhere to customer service standards and contribute to team goals.
- Gather customer feedback and relay it to relevant teams for service improvement.
- Contribute to building customer loyalty and satisfaction through exceptional support.
Qualifications:
- Fluency in English and at least one other language (e.g., Hindi, Bengali, Tamil, Telugu, French, Spanish) is required.
- Previous experience in customer service, technical support, or a related field.
- Excellent verbal and written communication skills in all supported languages.
- Strong problem-solving and analytical abilities.
- Patience, empathy, and a customer-centric approach.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
- Reliable internet connection and a dedicated workspace.
- Flexibility to work various shifts, including evenings and weekends, as needed.
- A passion for helping people and a commitment to delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
9