1,276 Lead Management jobs in India

Description

The Digital Lead Management Coordinator is responsible for operations in support of digital lead management capabilities globally. This role supports business outcomes including customer expansion, demand creation and customer value @ scale through reach and scale across the digital ecosystem and digital enablement of the business.

What You Will Be Doing

What We Are Looking For

What’s In It for You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That is why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. 

About Arrow

Arrow Electronics, Inc. (NYSE: ARW),  Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at . 
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Job Description

Are you passionate about B2B marketing, CRM, digital transformation, and customer experience? Do you thrive in a collaborative, fast-paced environment, balancing strategic thinking with hands-on execution? This could be the opportunity you’ve been looking for. We are seeking a manager – Lead Management, CRM & VOC to join our customer excellence - marketing & Strategy team in the IMEA region. In this pivotal role, you will manage and execute CRM initiatives, marketing automation processes, and end-to-end service cloud and enquiry management operations. Additionally, you will lead the Voice of the Customer (VOC) program to capture and share customer insights across business units, ensuring these findings help shape future strategies. You will also be instrumental in the future deployment of service cloud and VOC programs across other IMEA countries, aligning with global teams and local SBUs to ensure consistent execution and continuous improvement. This role is critical to Henkel’s digital transformation efforts, where you will oversee B2B platform operations, manage relationships with agencies, and collaborate with cross-functional teams to drive business growth and enhance customer experience across the region.

Roles & Responsibilities:

• Service Cloud & Enquiry Management:

1. Oversee the end-to-end Enquiry Management process, ensuring inquiries are handled efficiently and providing excellent customer service.
2. Manage the Service Cloud system to ensure customer inquiries are tracked, resolved, and fed back into the CRM and VOC systems to improve future experiences.
3. Work with cross-functional teams to ensure smooth integration between CRM, Service Cloud, and other customer experience tools.

• RM Strategy & Execution:

1. Develop and execute a comprehensive B2B CRM strategy for India, aligned with business objectives such as lead engagement, customer retention, repeat purchases, and improved funnel velocity.
2. Oversee the B2B CRM campaign calendar, collaborating with internal stakeholders and agencies to ensure efficient and impactful campaign execution.
3. Lead the future deployment of CRM strategies and campaigns across other IMEA countries, ensuring consistency and adapting to regional needs.

• V C Program Management:

1. Lead the Voice of the Customer (VOC) program in aliment with global VOC team, gathering customer feedback, analyzing trends, and identifying opportunities for improvement.
2. Conduct VOC sessions with local SBUs in India to share insights and findings, facilitating conversations on customer pain points and expectations.
3. Work with the Global Customer Experience team to ensure alignment of VOC activities across regions, sharing key insights and contributing to broader customer experience strategies.
4. Although the role does not own improvement areas, you will play a key role in facilitating feedback sessions and ensuring actionable insights are shared with relevant teams.

• M rketing Automation & Campaign Management:

1. Use Marketo and other marketing automation tools to create, execute, and optimize lead nurturing campaigns that drive customer engagement and conversion.
2. Ensure the seamless integration of CRM, automation, and VOC data to drive personalized and effective campaigns across all customer touchpoints.
3. Continuously test and optimize campaigns to improve lead qualification, engagement, and ROI.

• O erations Management in India:

1. Lead and manage CRM and VOC operations in India, ensuring that all campaigns, processes, and tools are aligned with Henkel’s regional and global standards.
2. Oversee daily operations, ensuring optimal performance of CRM campaigns, lead management, enquiry handling, and VOC initiatives within India.

• Cro s-Functional Collaboration:

1. Align with local SBUs and the Global Customer Experience team to ensure consistent execution of CRM and VOC strategies across regions.
2. Work closely with internal teams (Marketing, Sales, Customer Service, Product Divisions, eCommerce, Tech) and external agencies to ensure seamless campaign execution and alignment on business objectives.

• A ency and Stakeholder Management:

1. Manage relationships with external agencies, ensuring timely delivery and high-quality execution of CRM campaigns and VOC reporting.
2. Lead cross-functional teams to ensure alignment on objectives, tracking, and performance measurement.

• C stomer Segmentation & Insights:

1. Develop and implement advanced customer segmentation strategies that leverage VOC insights, CRM data, and market trends to create personalized campaigns.
2. Use data-driven insights to continuously refine customer journeys, optimize lead conversion, and improve overall campaign effectiveness.

Skill & Qualification:

• 5+years of experience in digital transformation and customer experience, preferably in the B2B or manufacturing sector.
• Hands-on experience with Salesforce Service Cloud, enquiry management systems, and CRM platforms.
• Proficient in marketing automation tools (Marketo, Adobe, Salesforce).
• Proven ability to lead VOC programs, analyse feedback, and present strategic insights.
• Strong background in B2B marketing, with experience influencing both tech and business stakeholders.
• Excellent project management and agency handling capabilities.
• Demonstrated experience in multi-country roles with adaptability to regional market needs.
• Strong communication and presentation skills for engagement with senior leadership.
• Experience leading teams and driving cross-functional marketing programs.
• Self-motivated with strong multi-tasking, budget management, and timeline adherence.

Job Title: Tele caller

Location: Chennai 

Department: Sales & Customer Engagement

Job Type: Full-time

Position Summary

The Tele caller will serve as the first point of contact for prospective parents, playing a critical role in explaining Able Aura’s offerings, guiding them through the onboarding journey, and ensuring timely follow-ups. This role requires clear communication, empathy, and a structured approach to lead conversion and engagement.

Eligibility Criteria

• Bachelor’s degree in any discipline
• Minimum 1–2 years of experience in tele calling, customer engagement, or counselling preferred
• Prior experience in educational institutions, sports programs, wellness centers, or therapy setups is advantageous
• Freshers with strong communication and a passion for child development may also be considered
• Required Skills and Competencies
• Excellent spoken and written communication skills in English and Hindi
• Strong interpersonal skills with the ability to connect and build trust with parents
• Professional phone etiquette, clarity in voice, and active listening
• Highly organized with the ability to manage follow-ups without supervision
• Proficiency in using Google Sheets, WhatsApp Business, and basic CRM tools
• Ability to handle objections, clarify doubts, and remain calm under pressure

Key Responsibilities

• Initiate timely follow-up calls to prospective leads generated.
• Explain the academy’s programs, session formats, fee structures, and value proposition to parents.
• Assess parent interest levels and update lead status accurately.
• Guide parents through the trial session process and ensure completion of payment links and evaluation forms.
• Drive conversions by maintaining a warm and professional relationship with each lead.
• Act as a liaison between parents and internal teams (Franchise Leads, Empowerment Team, Coaches).
• Share relevant information on center timings, locations, session structures, and event details.
• Assist parents with onboarding steps, including registration, profile creation, and confirmation of start dates.
• Ensure communication is aligned with Able Aura’s tone of empathy, clarity, and professionalism.
• Maintain up-to-date and accurate lead trackers/CRM entries after every interaction.
• Record key insights from conversations and escalate any concerns to relevant team members.
• Submit weekly reports detailing call status, conversion numbers, pending follow-ups, and challenges.
• Reconnect with older leads when new programs/events are launched.
• Collect verbal feedback post-first session to support the quality control and engagement cycle.
• Encourage satisfied parents to refer others or participate in community events.