5,895 Lead Noc jobs in India

The NOC Manager is responsible for overseeing the daily operations of the Network Operations Center, ensuring optimal performance, availability, and security of network systems. This role involves managing a team of NOC engineers, coordinating incident response, and implementing proactive monitoring strategies to minimize downtime and maintain service command over enterprise-grade NOC operations, network monitoring, escalation handling, ISP/cloud coordination, and resilience ence managing hybrid network infrastructure with high availability and performance SLAs.

Key Responsibilities:

Lead and manage the NOC team to monitor, troubleshoot, and resolve network and system issues.

Ensure 24/7 operational coverage and timely response to incidents and outages.

Develop and maintain standard operating procedures (SOPs) for incident management and escalation.

Collaborate with IT, cybersecurity, and infrast ructure teams to ensure network reliability and security.

Analyze performance metrics and generate reports on network health and incident trends.

Implement automation and monitoring tools to improve operational efficiency.

Conduct regular training and skill develo pment for NOC staff.

Manage vendor relationships and coordinate with service providers for issue resolution.

Ensure compliance with SLAs and internal policies

About the Role:

This is an experienced and highly technical position that provides trouble analysis and resolution to iBASIS global customers and network as part of the operation of a 24x7x365 Network Operations Center (NOC) in Hyderabad, India. The successful NOC Shift Lead will lead a team of front-line technical staff who monitor and troubleshoot issues within iBASIS global VOIP and Mobile networks and associated services. Responsibilities:

Provide technical, operational and management guidance for a team of network controllers and front-line technical staff. Actions include recruiting, hiring, managing, scheduling, mentoring and training a diverse technical staff of NOC engineers.

Additional responsibilities include:

• Leading staff responsible for acting on customer trouble reports, generating trouble tickets and performing follow-ups with customers, by tracking activity and productivity through KPI report monitoring
• Overseeing 24x7x365 NOC Floor Operations schedule and troubleshoot the network alarms using industry standard monitoring tools
• Managing the day-to-day NOC Floor Operations and ensuring proper shift handover is happening within the rotational shifts
• Responding to customer inquiries and issues by recording details of events in the Remedy ticketing system, keeping the customer up-to-date on problem resolution
• Ensuring all Faults / Abnormal Behavior in the networks are tracked through Trouble Ticket / Fault Ticket, assigned to the Right Person at Right Time and resolved within SLA / OLA
• Providing leadership and management across 3 shifts of coverage, where employees will:
• Monitor network performance and its component systems
• Lead efforts to reconfigure and restore network equipment
• Review network problems through real time monitoring; initiate repair work and reconfigurations
• Communicating technical concepts and define projects and maintenance efforts in written as well as verbal presentation formats; coordinate large number of activities and assignments.
• Creating tickets using Remedy for the symptoms and affected network elements per defined procedures
• Organizing, documenting troubleshooting processes into standard operating procedures and be a point of contact for escalations
• Working closely with customers, vendors and peers to gather information, report progress and close tickets per defined procedures
• Opening up Bridges during any Calamity / Critical Issues in the network and sending Incidence Communication to all relevant stakeholders
• Ensuring all Tickets are closed with proper and realistic closure code within agreed timeline
• Responsible for flashing timely Incidence Update Message / Mail to all relevant stakeholders
• Assigning each new NOC Engineer a mentor to ensure they receive guidance and training on a personal level
• Coordinating contingency plan implementation activities for the NOC
• Ensuring all on-duty NOC Engineers on properly trained and equipped to perform their roles
• Monitoring the MTTR trend and owning actions to reduce it

Youll Bring:

Educational Background:

• Ideal candidate holds a BE / B. Technology degree in CSE / ECE / EE / IT with equivalent Telecom Industry work experience; MSc/MA is a plus
• CCNA / CCNP Certifications and other related certifications are plus

Experience and Industry Background:

iBASIS India Pvt Ltd, 6th Floor, The Prestige Phoenix, Uma Nagar, Begumpet, Hyderabad,

• 8+ years of experience in a Network Operations Center (NOC), Call Center (CC), Support Center (SC), ISP and Networking Company
• Preferred work experience in Telecom Industry ( Core / STP / NGN) /Telephony/VoIP Network Operations is desired
• Proven ability for learning technology by means of industry recognized certifications like Cisco CCNA, CVOICE (VoIP) certifications or related discipline strongly preferred
• Thorough Understanding of IP and PSTN network concepts and components such as T1, DS3, IP addresses, routers, switches, LAN and WAN and 2G, 3G, 4G and 5G cellular networks
• Must possess ability to troubleshoot problems by following procedures, work under pressure and respond quickly in a crisis-centered, business-critical environment; the ideal candidate should enjoy working on a problem and seeing it to resolution
• Experience working with and understanding using web based applications and tools
• Understanding of network access and troubleshooting tools such as Telnet, FTP, Ping and trace route
• Knowledge of SS7 / SIGTRAN and VOIP (SIP and H323) call control protocol, IP routing protocols (OSPF, BGP) desired
• Knowledge Cisco Gateways, Gatekeepers, Routers, switches and other VoIP products like Ribbon SBCs
• Working experience with Windows and Unix working experience and understanding file system and structure desired and Remedy ticketing system is desired
• ITIL V4 Foundation certification will be a plus

Soft Skills / Competencies:

• Excellent verbal and written English communication skills are a must
• Good people, customer and vendor management skills, and one who embraces a collaborative approach to solving problems
• Extremely focused and attentive to details when under pressure
• Ability to approach problem solving both analytically and intuitively
• Ability to build good relationship with team members and be an excellent team player
• Must be mature in working approach and be able enforce process discipline when and where appropriate
• Must have experience working with a variety of MIS applications including MS Excel / MS Word / MS Outlook and MS Teams, and related productivity tools
• Must have recent experience in managing NOC Floor Operations for a 24x7x365 Shift Operation
• Must be flexible to work in any working hour as needed and is comfortable with a 24x7x365 Environment
• When required, must be flexible to rotate between different shifts and be willing to work additional shifts, sometimes on very short notice

Lead the Network Operations Center team, optimizing monitoring systems and coordinating 24x7 alert management. Drive improvements in monitoring, incident handling, escalation processes and documentation. Ensure SLA targets are met. 

Responsibilities: 

• Lead NOC operations and teams across shifts; manage escalations and act as technical escalation point for critical incidents. 
• Optimize monitoring systems and implement automation to reduce alert noise. 
• Coordinate major incident response, stakeholder communications and post-incident reviews. 
• Oversee onboarding, training, and mentoring of NOC staff; develop runbooks and SOPs. 
• Produce daily/weekly status reports and trend analysis for leadership. 
• Collaborate with engineering teams and vendors to resolve recurring infrastructure issues. 
• Maintain compliance and support audits. 

• Bachelor’s Degree in IT or related field preferred. 
• 2-5 years in NOC, IT support, or application support with team leadership experience.  
• Strong troubleshooting, documentation, and communication skills. 
• Experience with network monitoring and incident response. 
• Basic knowledge of Data centers, VOIP and Virtualization.  
• Familiarity with Networking protocols (TCP/IP, SSH, SFTP, HTTP, etc.) and Monitoring tools (SolarWinds, Pingdom, StatusPage).  
• Familiarity with ticketing systems and compliance practices. 
• Strong analytical, prioritization, and leadership skills with ability to multitask 

Description
Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

As a Network Operations Engineer to develop and maintain functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users. In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you're also passionate about security and data protection, we'd like to meet you. Also, we can say that L1 Network Engineers' roles and responsibilities include the following.

Key Responsibilities.

• 24x7 Service Operation. Rotational shifts.
• Monitoring of IT infrastructure – Servers, Storage, Backup, Network (Switch, Router, Firewall), Security Devices such as IPS, IDS etc.
• Categorization and Qualification of alerts from monitoring platform and enagaging the respective teams
• Proficient in multiple monitoring tools preferable ScienceLogic , Zabbix, Manage Engine etc.
• Proficient in ticketing tool preferably in ServiceNow, Manage Engine , Ivanti etc.
• Able to perform initial trouble shooting on the ticket so as to resolve the simple issues quickly
• Able to perform Major Incident Management and participate in Bridge call
• Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies. (VLAN, STP, Routing protocol like OSPF, BGP, IP/MPLS, L3VPN, Carrier Ethernet, Transport Network (Ciena, SDH/ Native Packet Transport) and testing and monitoring.
• Eager to learn new age technologies (Routing and switching, BGP, MPLS, OSPF, VLAN, SDWAN, CC, Security)
• Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR.
• Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time.
• Fault handling and escalation (identifying and responding to faults on client's systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
• Maintain high level of vigilance for any major incidents or widespread network or service impacting events.

What You Will Bring To The Team

• Excellent English communication skills
• A minimum of 2 /3 + years' experience in a similar role
• Good at working under high pressure situation.
• Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
• Team Player

Zones offers a comprehensive Benefits package.

While we're committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

In this role you will:

• Identifying actionable incidents using a monitoring system, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors.
• Join major events/incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer/service, coordinate with SMEs, and provide RCA.
• Fault handling and escalation (identifying and responding to faults on OCI's systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
• Development of knowledge and skills in network and system administration, particularly with regard to OCI's own architecture and platforms.
• You will leverage automation to execute work and develop scripts for routine tasks.
• Executing network changes following the defined Oracle change management process.
• Maintain records of equipment failure and liaise with engineers and suppliers as necessary.
• Contribute to team documentation (runbooks, operations guides, technical documentation) and assist in the onboarding of new hires to the team.
• Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met.

Work with a world-class team located across the world - the OCI Global Network Operations team who supports the network infrastructure environment across the globe.

Career Level - IC2

Detailed Description and Job Requirement

Supports the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI). Primarily focused on the development and support of network fabric and systems through a combination of a strong understanding of networking at the protocol level coupled with programming skills to support the intensive automation required to operate a production environment. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure and the Internet.

Participate in Network lifecycle management through network build and/or upgrade projects. Using existing procedures and tooling, develop and safely execute network changes. Attend and contribute to the related projects and sprint planning. Develop and improve runbooks and methods of procedures. Assist in the onboarding of new team members. Regularly participate in network solution design review and provide feedback. Participate in operational rotations in either primary or secondary positions. Provide break-fix support for events. Triage event tickets and remediate or escalate as needed. Support root causes analysis as required. Leverage existing tooling and automation to execute critical tasks, such as device upgrades. Preference for individuals with experience in scripting and network automation - Python, Puppet, and/or Ansible.

Have worked with large enterprise network infrastructure supporting 24/7 and willing to work in rotational shifts in a network operations role. Provide on-call support services as needed and aid others. Job duties are varied and complex, needing independent judgment. Ability to act in a project lead role, as needed. Possess analytical skills in resolving network issues with advanced troubleshooting and coordination with onsite support teams and vendors. Experience in using monitoring tools to assist with incident management to identify actionable incidents. Highly motivated and self-starter.

Bachelor's degree is preferred with at least 3 to 5+ years of network-related experience. Experience working in a large ISP or cloud provider environment. Exposure to commodity Ethernet hardware (Broadcom/Mellanox), protocol experience with BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS. Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, and SSL. Experience supporting network technologies, especially Juniper, Cisco, Arista, and switches. Strong analytical skills and ability to collate and interpret data from various sources. Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly. Strong oral and written communication skills. Experience with Incident Response plans and strategies. Excellent time management and organization skills. Comfortable and able to deal with a wide range of issues in a fast-paced environment. Cisco and Juniper certifications are desired. Excellent organizational, verbal, and written communication skills.