10,064 Lead Operations jobs in India

Strategic and planning

• Identify yearly Improvement areas and accordingly plan projects for the plant
• Create an assessment structure to measure the effectiveness of CI initiatives vis-a-vis the envisaged project outcome

Functional

Core

• Facilitate and develop detailed project plans along with project leaders for all identified CI projects in the plant including DMAIC activity plan for each project
• Analyse project data and conduct observation studies in every project
• Coordinate action plans for project delivery (for every CI project at the plant)
• Monitor and communicate project status periodically to all stakeholders
• Support in execution of 6 sigma (Black Belt/Green Belt/Yellow Belt) Training Calendar.
• Facilitate implementation of Kaizen Mechanisms to drive small improvements across the plant
• Facilitate Small Group Activity teams / Quality Circle Teams for Problem Solving.
• Conduct Value Stream Mapping/ Bottleneck and Cycle Time studies for Process Improvements
• Monitor daily project wise actionable/observation studies/trials and the project participation of the stakeholders through various systemic methods
• Support Manufacturing/Production Project Leaders to conduct trials as per protocols
• Creation of training module for various CI skill sets (TPM, Six Sigma, etc.)

Internal process

• Facilitate weekly Project Reviews with Plant Project team, Plant Head and Functional CIC Head
• Facilitate monthly Plant Steering committee reviews
• Escalate delays and non-compliances to CI Manager and plant head.
• Creation of Projects Dashboard for Plant Heads Review
• Conduct GEMBA walks with Mfg. Head to regularly identify potential areas of improvements and track the implementation of the same.
• Conduct Kaizen Idea Workshops across the plant

People development

• Train the identified people by respective process owners for Kaizen. Identify & develop project teams for analytics and sustenance of improvements

Support in design and execution of Quarterly Kaizen Events, yearly Six Sigma Project competitions for employees.

About Patra

Patra Corporation is a worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.

About this job

This role will serve as the internal force pushing the boundaries of what’s possible in operational efficiency, leveraging both traditional and emergency technologies – especially AI – to optimize our transaction lifecycle. Responsibilities include identifying opportunities, challenging existing practices, and implementing sustainable, tech-enabled and non-technology process improvements across operations while partnering with product, technical and operations teams, ultimately driving meaningful changes to existing processes.

Patra Core Competencies:

• Knows the Business
• Leads Others
• Accountable
• Team Player

Core Duties by Competency:

Knows the Business

• Prepare and present performance improvement outcomes to executive leadership
• Develop and implement standardized processes and best practices across teams
• Identify and eliminate inefficiencies throughout the insurance transaction lifecycle throughout all levels of processing teams
• Lead evaluation, implementation, and integration of new technologies (including AI) into our core processes with both internal technology teams as well as potential third-party partners
• Using a thorough and deep commercial & personal insurance transactional knowledge, look for and drive process improvement initiatives that strengthen the overall customer experience while driving efficiency

Leads Others

• Serve as the “challenger” within the business; question assumptions, identify risk areas, and promote a culture of constant improvement

Accountable

• Manage projects end-to-end, holding stakeholders accountable for results
• Own and drive measurable operational efficiency initiatives across the organization with a primary focus within the operations unit

Team Player

• Liaison between technology innovation and frontline operational processing
• Partner with operations, product, and technology teams to embed scalable solutions that strengthen both bottom line and customer relations
• Challenge the status quo

Minimum Requirements

• 10+ years in P&C insurance processing operations experience at various levels, with a focus on process optimization
• Experience driving technology and AI integration & adoption in operational settings
• Experience delivering measurable cost savings or efficiency gains in a timely manner
• Deep knowledge of insurance processing procedures, systems, workflows, and transaction processes across all types of insurance operations including Brokers, MGA’s and Carriers. Exceptional project management skills with a “bulldog-driven for results” mentality
• Experience in stakeholder management: peers, execs, cross-functional teams
• Strong written and verbal communication skills; experience with global teams, preferred
• Experience in or working with other insurance outsourcing firms in driving measurable results
• Lean/Six Sigma, preferred
• India-based candidates must be in a senior level position at which they can drive ownership and communicate with U.S. stakeholders effectively and frequently
• Experience in tech-savvy focused insurance operations in MGAs, carriers, or brokers, preferred
• Experience as a Senior Consultant or Transformation Leader in an insurtech firm, preferred
• Experience as a transformation expert within BPO’s or offshore tech delivery centers, preferred

Work Location

• India - Based candidates need to be located on-site in Vizag or Coimbatore, working U.S. Hours - CST/EST
• India-based candidates must be senior enough to drive ownership and communicate with U.S. stakeholders effectively

Working Conditions

• Work from Vizag or Coimbatore on - site, flexible to work U.S. Hours

Work Standards

• Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organizations
• Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned
• Subject to and expected to comply with all applicable Patra Corp policies and procedures

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

Hi,

We are hiring for a Deputy Manager role into Operational Excellence for Chennai location.

Key tasks and responsibilities:

Exp- 5 to 8years

• Should have experience in Baselining; Benchmarking; Load Balancing; Resource Utilization/Cross Utilization; BA; SLA revision etc
• Design, develop and deploy Quality (QMS) framework in line with customer expectation and business requirements (SLA Management, Metric Management; Targets; post transition performance evaluation, reporting, sampling techniques, error definition (Critical & Non Critical), FMEA etc)
• Schedule and govern customer interactions (VoC -> CTQ) and drive relevant projects with a view to enhance end customer journey, thereby providing a hassle-free engagement for HCL Clients.
• Should also be able to facilitate calibration sessions with client and internal stakeholders
• Should be good at operations & business process management fundamentals like process reengineering (BPR), staffing, capacity planning, utilization, forecasting, scheduling, volume handling, process mapping, BCP handling, team handling, huddles, CAPA, RCA, rebuttals, reporting, data analysis, inferential statistics, performance handling, attrition management, career planning, hiring and training management etc
• Should be able to creatively and productivity engage with parallel Ops Support teams , like MIS, Automation, AppsDev, in driving large scale functional projects.
• Ensure projects meet the required standards, contractual & regulatory requirements , and performance measures to ensure our service meets or exceeds customer expectations
• Create & drive continuous improvements by identifying problem & opportunity statements & converting them into solid projects at all scales (Kaizen, lean, SS, Analytics, automation ).
• Coordinate with internal leadership and client stakeholders to address top quality concerns and drive strategic initiatives , as required.
• Train & manage training , basis need assessments & process requirements.
• Build a robust complaints handling , investigation and reporting process.
• Drive & implement ISO 9001:2015 recommended standard practices , as required (auditing, audit management, NC closures and action reviews)

• Oversee and manage daily operations, ensuring efficiency and productivity.
• Develop, implement, and refine operational strategies and processes to meet organizational goals.
• Lead, mentor, and manage a team of operational staff, fostering a culture of collaboration and high performance.
• Monitor key performance indicators (KPIs) and operational metrics, providing regular reports to senior leadership.
• Identify areas for improvement and implement innovative solutions to enhance operational effectiveness.
• Manage budgets and resources effectively to ensure cost efficiency.
• Develop and maintain strong relationships with internal stakeholders and external partners.
• Ensure compliance with all relevant regulations and company policies.
• Drive continuous improvement initiatives across all operational functions.
• Contribute to strategic planning and decision-making processes.

• Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.
• 8+ years of progressive experience in operations management, with a proven track record of success.
• Demonstrated leadership and team management skills.
• Strong understanding of operational best practices and process improvement methodologies (e.g., Lean, Six Sigma).
• Excellent analytical, strategic thinking, and problem-solving abilities.
• Proficiency in project management and operational software.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to manage multiple priorities and deliver results in a fast-paced, remote environment.

• Oversee and manage all day-to-day operational aspects of the business, ensuring smooth and efficient workflows.
• Develop, implement, and refine operational policies and procedures to improve efficiency and effectiveness.
• Lead, mentor, and develop a team of operational staff, fostering a culture of high performance and accountability.
• Manage budgets, resources, and vendor relationships to ensure cost-effectiveness and quality.
• Identify operational bottlenecks and implement solutions to enhance productivity and reduce waste.
• Collaborate with other departments (e.g., Sales, Marketing, Finance) to ensure alignment of operational activities with overall business goals.
• Monitor key performance indicators (KPIs) and generate regular reports on operational performance, identifying areas for improvement.
• Ensure compliance with all relevant regulations and industry standards.
• Drive continuous improvement initiatives through the adoption of Lean principles and other methodologies.
• Contribute to strategic planning and decision-making processes related to operational expansion and development.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 7 years of progressive experience in operations management, with a demonstrated ability to lead teams and manage complex processes.
• Proven track record of successfully implementing operational improvements and achieving efficiency gains.
• Strong understanding of supply chain management, logistics, and quality control principles.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in project management and operational software.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Ability to thrive in a dynamic and challenging work environment.
• Experience with hybrid work models and fostering team cohesion in such settings.

• Develop and implement operational strategies to enhance efficiency and productivity.
• Oversee daily operations, ensuring seamless execution of business processes.
• Drive process improvement initiatives and best practice adoption.
• Manage operational budgets and resource allocation effectively.
• Monitor key performance indicators (KPIs) and operational metrics.
• Lead and mentor a remote team of operational staff.
• Ensure compliance with all relevant policies, procedures, and regulations.
• Collaborate with other departments to align operational goals with business objectives.
• Identify and mitigate operational risks and challenges.
• Foster a culture of continuous improvement and innovation.
• Develop and maintain operational documentation and standard operating procedures.
• Onboard and train new team members on operational procedures.

• Proven experience in operations management, with a track record of success in improving efficiency and reducing costs.
• Strong leadership and team management skills, with experience managing remote teams.
• Excellent analytical and problem-solving abilities.
• Proficiency in operational management software and tools.
• In-depth understanding of process improvement methodologies (e.g., Lean, Six Sigma).
• Strong communication, interpersonal, and organizational skills.
• Ability to develop and implement strategic plans.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Experience working in a fully remote environment.