172 Learning Assistance jobs in India
Student Support
Navi Mumbai, Maharashtra
Edujam LLP
Posted today
Job Viewed
Job Description
**- Respond to Student inquiries and resolve issues in a timely and professional manner.**
**- Provide product information and assist with orders, returns, and refunds.**
**- Document student interactions in the CRM system.**
**- Collaborate with other teams to address customer concerns.**
**- Build Rapport and Generate References**
**Job Types**: Full-time, Fresher
Pay: ₹16,000.00 - ₹22,000.00 per month
Work Location: In person
**- Provide product information and assist with orders, returns, and refunds.**
**- Document student interactions in the CRM system.**
**- Collaborate with other teams to address customer concerns.**
**- Build Rapport and Generate References**
**Job Types**: Full-time, Fresher
Pay: ₹16,000.00 - ₹22,000.00 per month
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
0
Student Support
Navi Mumbai, Maharashtra
Edujam LLP
Posted today
Job Viewed
Job Description
**- Respond to Student inquiries and resolve issues in a timely and professional manner.**
**- Provide product information and assist with orders, returns, and refunds.**
**- Document student interactions in the CRM system.**
**- Collaborate with other teams to address customer concerns.**
**- Build Rapport and Generate References**
**Job Types**: Full-time, Fresher
Pay: ₹16,000.00 - ₹22,000.00 per month
Work Location: In person
**- Provide product information and assist with orders, returns, and refunds.**
**- Document student interactions in the CRM system.**
**- Collaborate with other teams to address customer concerns.**
**- Build Rapport and Generate References**
**Job Types**: Full-time, Fresher
Pay: ₹16,000.00 - ₹22,000.00 per month
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
1
Student Support Officer
Calicut, Kerala
Sudhmura Services Pvt Ltd
Posted today
Job Viewed
Job Description
**Job Requirement**:
- Achieve allocated admission targets.
- Counseling Students and parents about our courses and competition exams landscape.
- Champion entire student cycle: Prospecting, Counseling, Admission, Orientation, Support.
- Interaction with students and parents on routine basis for giving them Aakash experience.
- Clarifying doubts of students and parents.
- Managing fee structure & fee software for different programs.
- Monitor class schedules to ensure smooth running of classes.
- Liaison with Head Office in Delhi for upcoming programs, admission tests, schemes and other offers.
- Handling assigned administrative responsibilities.
**Salary**: ₹25,000.00 - ₹40,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Academic counseling: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91
- Achieve allocated admission targets.
- Counseling Students and parents about our courses and competition exams landscape.
- Champion entire student cycle: Prospecting, Counseling, Admission, Orientation, Support.
- Interaction with students and parents on routine basis for giving them Aakash experience.
- Clarifying doubts of students and parents.
- Managing fee structure & fee software for different programs.
- Monitor class schedules to ensure smooth running of classes.
- Liaison with Head Office in Delhi for upcoming programs, admission tests, schemes and other offers.
- Handling assigned administrative responsibilities.
**Salary**: ₹25,000.00 - ₹40,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Academic counseling: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91
This advertiser has chosen not to accept applicants from your region.
2
Student Support Officer
Ernakulam, Kerala
Global Tide School of Logistics
Posted today
Job Viewed
Job Description
**Job description**
Helping prospective students with the detailed information about the programs
offered through phone or Face to Face Counselling & create a strong pipeline.
1. Counselling Students & Parents about the Courses
2. Generating a pool of prospects by identifying the need for upskilling depending on
the student’s area of interest
3. Converting leads into Admissions
Helping prospective students with the detailed information about the programs offered through phone or Face to Face Counselling & create a strong pipeline.
**Salary**: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
- Fixed shift
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Academic counseling: 2 years (preferred)
**Language**:
- English (preferred)
Helping prospective students with the detailed information about the programs
offered through phone or Face to Face Counselling & create a strong pipeline.
1. Counselling Students & Parents about the Courses
2. Generating a pool of prospects by identifying the need for upskilling depending on
the student’s area of interest
3. Converting leads into Admissions
Helping prospective students with the detailed information about the programs offered through phone or Face to Face Counselling & create a strong pipeline.
**Salary**: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
- Fixed shift
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Academic counseling: 2 years (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
3
Student Support Executive
Delhi, Delhi
VG Learning Destination (88Academics)
Posted today
Job Viewed
Job Description
Job Title: Student Support Executive
Location: 4E/10, Jhandewalan Extn., Behind Post Office, Near Videocon Tower, New Delhi - 110055 India
**About Us**:
At VGLD, we're dedicated to empowering students to reach their full potential through high-quality education. As a leading institution in professional education, we prioritize student success and strive to create a supportive learning environment.
**Responsibilities**:
2. Guide prospective students through the enrollment process, offering guidance on program options, admission requirements, and financial aid opportunities.
3. Assist enrolled students with course registration, scheduling, and accessing online learning resources.
4. Proactively engage with students to ensure their academic progress and provide support as needed, including academic advising and referrals to tutoring services.
5. Address student concerns and escalate complex issues to appropriate departments for resolution.
6. Collaborate with other team members to develop and implement student support initiatives aimed at enhancing the overall student experience.
7. Maintain accurate records of student interactions and ensure compliance with confidentiality and data protection policies.
**Requirements**:
1. Bachelor's degree.
2. Prior experience in student support, customer service, or a related role preferred.
3. Excellent communication and interpersonal skills, with the ability to empathize and connect with students from diverse backgrounds.
4. Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
5. Proficiency in MS Office and familiarity with CRM software is a plus.
6. Passion for education and a commitment to supporting student success.
Work Timings:
WFO : 10AM - 6PM 6 days
WFH : 6:30 AM - 10:30 AM & 5:30 PM - 10:00 PM, 6 days working rotational.
Please connect with Arpit for any further query.
+91-
**Salary**: ₹13,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
- Work from home
Schedule:
- Rotational shift
- Weekend availability
Application Question(s):
- What was your last drawn CTC?
- What is the earliest you are available to join?
- What is your expected salary?
**Experience**:
- total work: 1 year (preferred)
Work Location: Remote
**Speak with the employer**
+91
Location: 4E/10, Jhandewalan Extn., Behind Post Office, Near Videocon Tower, New Delhi - 110055 India
**About Us**:
At VGLD, we're dedicated to empowering students to reach their full potential through high-quality education. As a leading institution in professional education, we prioritize student success and strive to create a supportive learning environment.
**Responsibilities**:
2. Guide prospective students through the enrollment process, offering guidance on program options, admission requirements, and financial aid opportunities.
3. Assist enrolled students with course registration, scheduling, and accessing online learning resources.
4. Proactively engage with students to ensure their academic progress and provide support as needed, including academic advising and referrals to tutoring services.
5. Address student concerns and escalate complex issues to appropriate departments for resolution.
6. Collaborate with other team members to develop and implement student support initiatives aimed at enhancing the overall student experience.
7. Maintain accurate records of student interactions and ensure compliance with confidentiality and data protection policies.
**Requirements**:
1. Bachelor's degree.
2. Prior experience in student support, customer service, or a related role preferred.
3. Excellent communication and interpersonal skills, with the ability to empathize and connect with students from diverse backgrounds.
4. Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
5. Proficiency in MS Office and familiarity with CRM software is a plus.
6. Passion for education and a commitment to supporting student success.
Work Timings:
WFO : 10AM - 6PM 6 days
WFH : 6:30 AM - 10:30 AM & 5:30 PM - 10:00 PM, 6 days working rotational.
Please connect with Arpit for any further query.
+91-
**Salary**: ₹13,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
- Work from home
Schedule:
- Rotational shift
- Weekend availability
Application Question(s):
- What was your last drawn CTC?
- What is the earliest you are available to join?
- What is your expected salary?
**Experience**:
- total work: 1 year (preferred)
Work Location: Remote
**Speak with the employer**
+91
This advertiser has chosen not to accept applicants from your region.
4
Student Support Officer
Bhopal, Madhya Pradesh
Shiksha Consulting
Posted today
Job Viewed
Job Description
_**Company Name : Shiksha Consulting**_
- **Job Title**_**:Student Support Officer (Full-Time)**
- **Industry**_ **:EdTech**
- **Location**_ **:MP Nagar Zone-II, Bhopal (Work from Office)**
- **Salary**_ **:Confidential**
**Job Summary**:
The Student Support Specialist is responsible for providing comprehensive support services to students, enhancing their academic success and personal development. The role involves advising students on academic, personal, and career matters, and collaborating with various departments to create a supportive learning environment
**Responsibilities**:
- Job Title: Student Support Specialist
**Location**: (Your Institution’s Name)
**Department**: Student Services
**Reports To**: Director of Student Services
**Employment Type**: Full-Time/Part-Time
**Salary Range**: (Specify Range)
**Application Deadline**: (Specify Deadline)
Job Summary:
The Student Support Specialist is responsible for providing comprehensive support services to students, enhancing their academic success and personal development. The role involves advising students on academic, personal, and career matters, and collaborating with various departments to create a supportive learning environment.
Key Responsibilities:
**Student Advising and Support**:
- Provide one-on-one academic advising to help students develop educational plans consistent with their goals.
- Assist students in identifying and overcoming academic and personal challenges.
- Refer students to appropriate campus resources and support services as needed.
**Case Management**:
- Maintain accurate records of student interactions and progress.
- Monitor student academic performance and intervene as necessary.
- Work with at-risk students to develop action plans for success.
**Outreach and Communication**:
- Participate in new student orientation programs and other outreach activities.
- Create and distribute informational materials and resources for students.
**Collaboration and Coordination**:
- Coordinate with academic departments, counseling services, financial aid, and other student services to provide comprehensive support.
- Serve on committees and task forces related to student success and retention.
**Requirements**:
- Pursuing Graduation or above.
- Excellent communication and interpersonal skills.
- Ability to understand and address the needs of students and working professionals effectively.
- Familiarity with full-time and distance learning programs.
- Good organizational, interpersonal, and time management skills.
- Flexibility to work in a fast-paced and dynamic environment.
**Job Types**: Full-time, Part-time, Internship
Pay: Up to ₹300,000.00 per year
**Benefits**:
- Paid sick time
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
- **Job Title**_**:Student Support Officer (Full-Time)**
- **Industry**_ **:EdTech**
- **Location**_ **:MP Nagar Zone-II, Bhopal (Work from Office)**
- **Salary**_ **:Confidential**
**Job Summary**:
The Student Support Specialist is responsible for providing comprehensive support services to students, enhancing their academic success and personal development. The role involves advising students on academic, personal, and career matters, and collaborating with various departments to create a supportive learning environment
**Responsibilities**:
- Job Title: Student Support Specialist
**Location**: (Your Institution’s Name)
**Department**: Student Services
**Reports To**: Director of Student Services
**Employment Type**: Full-Time/Part-Time
**Salary Range**: (Specify Range)
**Application Deadline**: (Specify Deadline)
Job Summary:
The Student Support Specialist is responsible for providing comprehensive support services to students, enhancing their academic success and personal development. The role involves advising students on academic, personal, and career matters, and collaborating with various departments to create a supportive learning environment.
Key Responsibilities:
**Student Advising and Support**:
- Provide one-on-one academic advising to help students develop educational plans consistent with their goals.
- Assist students in identifying and overcoming academic and personal challenges.
- Refer students to appropriate campus resources and support services as needed.
**Case Management**:
- Maintain accurate records of student interactions and progress.
- Monitor student academic performance and intervene as necessary.
- Work with at-risk students to develop action plans for success.
**Outreach and Communication**:
- Participate in new student orientation programs and other outreach activities.
- Create and distribute informational materials and resources for students.
**Collaboration and Coordination**:
- Coordinate with academic departments, counseling services, financial aid, and other student services to provide comprehensive support.
- Serve on committees and task forces related to student success and retention.
**Requirements**:
- Pursuing Graduation or above.
- Excellent communication and interpersonal skills.
- Ability to understand and address the needs of students and working professionals effectively.
- Familiarity with full-time and distance learning programs.
- Good organizational, interpersonal, and time management skills.
- Flexibility to work in a fast-paced and dynamic environment.
**Job Types**: Full-time, Part-time, Internship
Pay: Up to ₹300,000.00 per year
**Benefits**:
- Paid sick time
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Student Support Executive
Mumbai, Maharashtra
Assignedge Network Pvt Ltd
Posted today
Job Viewed
Job Description
**Job Summary**:
**Key Responsibilities:Student Assistance & Query Resolution**:
- Respond promptly to academic, administrative, technical, or general inquiries and provide accurate information.
- Guide students on course enrollment, schedules, exams, certifications, platform usage, or documentation needs.
**Onboarding & Orientation**:
- Assist with onboarding new students by explaining program details, login credentials, LMS navigation, and support policies.
- Conduct welcome calls and orientation sessions to ensure smooth transitions.
**Ongoing Support & Relationship Management**:
- Build and maintain positive relationships with students to ensure engagement, satisfaction, and retention.
- Follow up on inactive students or those at risk of dropping out and provide necessary motivation or support.
- Maintain regular communication with students throughout their academic journey.
**Coordination & Escalation Handling**:
- Coordinate with internal departments like academic teams, tech support, finance, and faculty to resolve complex student concerns.
- Escalate unresolved issues to the appropriate level with proper documentation and follow-through.
**Monitoring & Reporting**:
- Track student issues and resolution timelines in the CRM or support system.
- Generate weekly/monthly reports on support tickets, student satisfaction, and feedback trends.
- Maintain accurate records of student interactions and support logs.
**Feedback & Improvements**:
- Collect student feedback and relay it to relevant departments for service and process improvement.
- Assist in developing FAQs, knowledge base articles, and support documentation to reduce repeated queries.
Pay: ₹40,000.00 - ₹45,000.00 per month
Schedule:
- Day shift
- Morning shift
Application Question(s):
**Education**:
- Bachelor's (preferred)
Work Location: In person
**Key Responsibilities:Student Assistance & Query Resolution**:
- Respond promptly to academic, administrative, technical, or general inquiries and provide accurate information.
- Guide students on course enrollment, schedules, exams, certifications, platform usage, or documentation needs.
**Onboarding & Orientation**:
- Assist with onboarding new students by explaining program details, login credentials, LMS navigation, and support policies.
- Conduct welcome calls and orientation sessions to ensure smooth transitions.
**Ongoing Support & Relationship Management**:
- Build and maintain positive relationships with students to ensure engagement, satisfaction, and retention.
- Follow up on inactive students or those at risk of dropping out and provide necessary motivation or support.
- Maintain regular communication with students throughout their academic journey.
**Coordination & Escalation Handling**:
- Coordinate with internal departments like academic teams, tech support, finance, and faculty to resolve complex student concerns.
- Escalate unresolved issues to the appropriate level with proper documentation and follow-through.
**Monitoring & Reporting**:
- Track student issues and resolution timelines in the CRM or support system.
- Generate weekly/monthly reports on support tickets, student satisfaction, and feedback trends.
- Maintain accurate records of student interactions and support logs.
**Feedback & Improvements**:
- Collect student feedback and relay it to relevant departments for service and process improvement.
- Assist in developing FAQs, knowledge base articles, and support documentation to reduce repeated queries.
Pay: ₹40,000.00 - ₹45,000.00 per month
Schedule:
- Day shift
- Morning shift
Application Question(s):
**Education**:
- Bachelor's (preferred)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
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6
Student Support Executive
Pune, Maharashtra
Yess InfoTech
Posted today
Job Viewed
Job Description
Taking care of the students of the institute.
- Responsible for smooth and time to time service / support to students.
- Responsible for weekly, monthly reports.
- Managing Student Queries, Co-ordination with various dept.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
Supplemental Pay:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
- Responsible for smooth and time to time service / support to students.
- Responsible for weekly, monthly reports.
- Managing Student Queries, Co-ordination with various dept.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
Supplemental Pay:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
7
Student Support Officer
Bengaluru, Karnataka
Ze Learning Labb
Posted today
Job Viewed
Job Description
**Company: Ze Learning Labb**
**Location: Jay Nagar, Bangalore**
**Ze Learning Labb** is a fast-growing EdTech company on a mission to make high-quality education accessible and personalized for every learner. We offer a wide range of online courses, bootcamps, and certifications that empower individuals to upskill and succeed in their careers.
**Role Overview**:
We are seeking a proactive, empathetic, and detail-oriented Senior Student Support Executive to join our team. You will play a crucial role in ensuring student satisfaction by resolving queries, improving support processes, and providing exceptional assistance throughout the learner journey.
**Key Responsibilities**:
- Ensure timely resolution of concerns related to course access, payments, schedules, technical issues, and certifications.
- Monitor student satisfaction metrics (e.g., CSAT, NPS) and implement initiatives to improve service quality.
- Collaborate with internal teams (Academic, Tech, Product, Sales) to ensure smooth student experience.
- Mentor and support junior support executives; assist in onboarding and training.
- Contribute to knowledge base documentation and FAQs to reduce repeat queries.
- Analyze trends in support tickets and propose process improvements.
- Assist with live session support, student onboarding calls, and orientation webinars, if needed.
**Requirements**:
- Bachelor's degree in any discipline; additional certifications in communication/customer success are a plus.
- 3-5 years of experience in a customer support/student-facing role, preferably in EdTech or SaaS.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Comfortable working in fast-paced, dynamic environments.
- Familiarity with CRM tools like Freshdesk, Zendesk, or Salesforce.
- Flexible to work in rotational shifts, including weekends if required.
**Preferred**:
- Experience working with online learning platforms or LMS tools.
- Knowledge of basic tech troubleshooting (e.g., browsers, video conferencing).
- Multilingual communication skills (depending on the market).
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
**Experience**:
- working with students: 2 years (required)
- LMS: 2 years (required)
**Location**:
- Jayanagar, Bengaluru, Karnataka (required)
Work Location: In person
Application Deadline: 21/06/2025
Expected Start Date: 23/06/2025
**Location: Jay Nagar, Bangalore**
**Ze Learning Labb** is a fast-growing EdTech company on a mission to make high-quality education accessible and personalized for every learner. We offer a wide range of online courses, bootcamps, and certifications that empower individuals to upskill and succeed in their careers.
**Role Overview**:
We are seeking a proactive, empathetic, and detail-oriented Senior Student Support Executive to join our team. You will play a crucial role in ensuring student satisfaction by resolving queries, improving support processes, and providing exceptional assistance throughout the learner journey.
**Key Responsibilities**:
- Ensure timely resolution of concerns related to course access, payments, schedules, technical issues, and certifications.
- Monitor student satisfaction metrics (e.g., CSAT, NPS) and implement initiatives to improve service quality.
- Collaborate with internal teams (Academic, Tech, Product, Sales) to ensure smooth student experience.
- Mentor and support junior support executives; assist in onboarding and training.
- Contribute to knowledge base documentation and FAQs to reduce repeat queries.
- Analyze trends in support tickets and propose process improvements.
- Assist with live session support, student onboarding calls, and orientation webinars, if needed.
**Requirements**:
- Bachelor's degree in any discipline; additional certifications in communication/customer success are a plus.
- 3-5 years of experience in a customer support/student-facing role, preferably in EdTech or SaaS.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Comfortable working in fast-paced, dynamic environments.
- Familiarity with CRM tools like Freshdesk, Zendesk, or Salesforce.
- Flexible to work in rotational shifts, including weekends if required.
**Preferred**:
- Experience working with online learning platforms or LMS tools.
- Knowledge of basic tech troubleshooting (e.g., browsers, video conferencing).
- Multilingual communication skills (depending on the market).
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
**Experience**:
- working with students: 2 years (required)
- LMS: 2 years (required)
**Location**:
- Jayanagar, Bengaluru, Karnataka (required)
Work Location: In person
Application Deadline: 21/06/2025
Expected Start Date: 23/06/2025
This advertiser has chosen not to accept applicants from your region.
8
Student Support / Coordinator
Bengaluru, Karnataka
informaticindia
Posted today
Job Viewed
Job Description
**Key Responsibilities**:
- Provide prompt and accurate information regarding **enrollments, course schedules, assessments, certifications, and academic policies**.
- Coordinate **student onboarding**, orientation sessions, and training-related communication.
- Add students to relevant **groups, channels, or communication platforms** as per program requirements.
- Share and manage **Zoom links for live sessions**, as well as distribute **session recordings** regularly.
- Coordinate **student projects, assignments, and certificate distribution**, ensuring timelines are followed.
- Address and resolve **non-technical/student life-related queries** (attendance, deadlines, scheduling, access issues, etc.).
- Maintain up-to-date records of student data, attendance, progress, and feedback using **CRM/LMS platforms**.
- Collaborate with internal academic, faculty, and operations teams to **ensure smooth delivery** of programs.
- Monitor student satisfaction and proactively work to **improve the student experience**.
- Support and coordinate **events, workshops, webinars, and student engagement activities**.
- Track and follow up on student performance, course completion, and certification status.
- Ensure students are informed about key dates, deadlines, and administrative procedures.
- Handle escalations or issues professionally and escalate complex matters to the appropriate department.
**Required Skills & Qualifications**:
- Bachelor’s degree in any discipline (preferred: Education, Administration, Communication, or Psychology).
- **2 to 4 years** of relevant experience in **student services, academic coordination, customer support, or education administration**.
- **Excellent communication skills** - both written and verbal.
- Strong interpersonal skills with a proactive, student-first approach.
- Experience working with tools such as **Learning Management Systems (LMS), CRM software, Google Workspace, and MS Office**.
- Strong attention to detail, organizational skills, and ability to multitask.
- Ability to manage student expectations and provide a supportive learning environment.
**Preferred Qualifications**:
- Prior experience in **higher education, ed-tech platforms, training institutes**, or similar environments.
- Familiarity with platforms such as **Zoom, Google Meet**, or equivalent.
- Willingness to work flexible hours, including evenings or weekends, if required to support student needs.
Pay: Up to ₹180,000.00 per year
Application Question(s):
- How many years of experience do you have in student support, academic coordination, or a similar role?
- Can you describe your previous experience handling student queries or coordinating academic programs?
- Have you worked in an educational institution, ed-tech company, or training organization before?
- Are you familiar with any Learning Management Systems (LMS) or CRM platforms? If yes, which ones?
- What tools or platforms have you used for:
Sending Zoom links or session recordings?
Managing student data or attendance?
Coordinating certificates or student projects?
Work Location: In person
Application Deadline: 22/08/2025
Expected Start Date: 25/08/2025
- Provide prompt and accurate information regarding **enrollments, course schedules, assessments, certifications, and academic policies**.
- Coordinate **student onboarding**, orientation sessions, and training-related communication.
- Add students to relevant **groups, channels, or communication platforms** as per program requirements.
- Share and manage **Zoom links for live sessions**, as well as distribute **session recordings** regularly.
- Coordinate **student projects, assignments, and certificate distribution**, ensuring timelines are followed.
- Address and resolve **non-technical/student life-related queries** (attendance, deadlines, scheduling, access issues, etc.).
- Maintain up-to-date records of student data, attendance, progress, and feedback using **CRM/LMS platforms**.
- Collaborate with internal academic, faculty, and operations teams to **ensure smooth delivery** of programs.
- Monitor student satisfaction and proactively work to **improve the student experience**.
- Support and coordinate **events, workshops, webinars, and student engagement activities**.
- Track and follow up on student performance, course completion, and certification status.
- Ensure students are informed about key dates, deadlines, and administrative procedures.
- Handle escalations or issues professionally and escalate complex matters to the appropriate department.
**Required Skills & Qualifications**:
- Bachelor’s degree in any discipline (preferred: Education, Administration, Communication, or Psychology).
- **2 to 4 years** of relevant experience in **student services, academic coordination, customer support, or education administration**.
- **Excellent communication skills** - both written and verbal.
- Strong interpersonal skills with a proactive, student-first approach.
- Experience working with tools such as **Learning Management Systems (LMS), CRM software, Google Workspace, and MS Office**.
- Strong attention to detail, organizational skills, and ability to multitask.
- Ability to manage student expectations and provide a supportive learning environment.
**Preferred Qualifications**:
- Prior experience in **higher education, ed-tech platforms, training institutes**, or similar environments.
- Familiarity with platforms such as **Zoom, Google Meet**, or equivalent.
- Willingness to work flexible hours, including evenings or weekends, if required to support student needs.
Pay: Up to ₹180,000.00 per year
Application Question(s):
- How many years of experience do you have in student support, academic coordination, or a similar role?
- Can you describe your previous experience handling student queries or coordinating academic programs?
- Have you worked in an educational institution, ed-tech company, or training organization before?
- Are you familiar with any Learning Management Systems (LMS) or CRM platforms? If yes, which ones?
- What tools or platforms have you used for:
Sending Zoom links or session recordings?
Managing student data or attendance?
Coordinating certificates or student projects?
Work Location: In person
Application Deadline: 22/08/2025
Expected Start Date: 25/08/2025
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