18,816 Level 3 Support jobs in India

The Skills that are Key to this role:

Active Directory, Access Management Knowledge, Basic Unix Knowledge and ITIL Concepts.

Candidate must be able to multitask and work with staff located domestically and offshore (India/Ireland/USA).

Candidate will provide a variety of basic Information Security administration services working with a web-based request management/incident management tool.

Candidate will provide services for customers in the areas of: Access administration, creation and maintenance of group mailboxes and distribution lists, Windows Server access, Network shared folder access, AD group creation/modification/Deletion and so on.

Candidate should be able to work on Unix based requests for Provisioning.

Additional tasks could include executing and producing customer and information security reports to share with the team.

Candidate will be required to be flexible and work well under pressure. This individual will be asked to rotate around the group and fit in to assist where the work volumes increase.

Candidate should be able to identify automation opportunities.

Candidate should be able to troubleshoot access related issues.

Candidate should be able to Learn and able to add value to the team and bring innovative ideas.

JD for System Support Executive

Major Tasks, Responsibilities, and Key Accountabilities

• Hands-on experience with Mac, Linux and Windows OS environments.

• Knowledge on configuration of Operating Systems Laptops / Desktops.

• Troubleshooting all types of Hardware, software & Network LAN related issues where in

providing good support for internal users of the Organization.

• Knowledge of MS Outlook, MS Office, G-suite, Antivirus Management, Printer Configuration,

L1 Network Support.

• Windows maintenance, dual booting, upgrade & update the windows.

• Troubleshooting of Skype, outlook issues pst, ost hardware laptops and desktop order

spares replacement, O/S,Data copy, software & drivers installation.

• Basic Networking, Map drive, Data sharing. TCP/IP Configuration, Internet Maintenance.

• Monitoring ticketing portal in the core responsibility of all shift engineers and not a single

ticket should get violated,

• Basic Knowledge in Active directory. (User creation and modification).

• Workaround if incident cannot be resolved

• Discusses issues with users and translates issues to determine appropriate technical

solutions

• Demonstrates consistency and reliability.

• Excellent interpersonal and communications skills.

• Excellent time management, decision making and organizational skills.

Preferred Qualifications & Experience

• 2-3 years of experience in IT Infrastructure.

• B. E, B. Tech, MCA, MSc-IT or equivalent degree.

• A+ and N+ certifications will a plus.

• Demonstrated effective verbal, written, and organizational skills.

• • Strong troubleshooting and analytical skills.

About Milliman
Milliman is among the world’s largest providers of actuarial and related products and services. For over 75 years, we have been delivering market-leading solutions in the areas of employee benefits, healthcare, insurance, and financial services. With more than 2,000 professionals across the globe, Milliman is known for innovation, integrity, and excellence. We invest in continuous learning, diversity and inclusion, and community impact, making Milliman a great place to grow your career

Key Responsibilities
• Act as the first point of contact for application/product-related issues and user queries.
• Run SQL queries, manage data loads, and perform data manipulations for reporting.
• Troubleshoot software, application, and connectivity issues including client FTP sites.
• Follow support procedures, escalate issues as needed, and document resolutions.
• Contribute to automation and process improvements.

Required Skills & Qualifications
• Bachelor’s degree or equivalent experience.
• Strong knowledge of Microsoft SQL, Windows Server, IIS, and basic networking.
• Excellent problem-solving and communication skills.
• Ability to multitask, prioritize, and work in a dynamic environment.
• Customer-focused with strong attention to detail.

Preferred Qualifications
• Experience in application support within Employee Benefits domain.
• Familiarity with automation/scripting tools.
• Strong collaboration and adaptability in a fast-paced setting

The Skills that are Key to this role:

Active Directory, Access Management Knowledge, Basic Unix Knowledge and ITIL Concepts.

Candidate must be able to multitask and work with staff located domestically and offshore (India/Ireland/USA).

Candidate will provide a variety of basic Information Security administration services working with a web-based request management/incident management tool.

Candidate will provide services for customers in the areas of: Access administration, creation and maintenance of group mailboxes and distribution lists, Windows Server access, Network shared folder access, AD group creation/modification/Deletion and so on.

Candidate should be able to work on Unix based requests for Provisioning.

Additional tasks could include executing and producing customer and information security reports to share with the team.

Candidate will be required to be flexible and work well under pressure. This individual will be asked to rotate around the group and fit in to assist where the work volumes increase.

Candidate should be able to identify automation opportunities.

Candidate should be able to troubleshoot access related issues.

Candidate should be able to Learn and able to add value to the team and bring innovative ideas.

Responsibilities:

• Manage/configure routers, switches related WAN equipment.
• Troubleshoot issues related to WAN, Wireless, LAN.
• Administer xxx's Cisco VOIP phone system.
• Provides planning and technical support for installations.
• Assist in racking, cabling, and stacking servers for infrastructures in the data center.
• Experience in designing, implementing, and providing second-level support for WAN, wireless, routed network, and LAN in xxx facilities.

Requirements:

• Strong expertise in Networking and Linux.
• Experience with LAN, WAN, Firewall technologies such as Cisco ASA.
• Knowledge of WAF systems, security monitoring tools, packet generators, and networking protocols.
• Skills in networking infrastructure, including routers, switches, and wireless LAN configuration.
• Familiarity with Cloud, databases, NoSQL, and storage systems.
• Certification in networking or relevant fields is a plus.
• Proficiency in troubleshooting VoIP, WAN, Wireless, LAN issues.
• Ability to design, implement, and troubleshoot LAN, WAN Security products.

Skills:

• In-depth understanding of data center infrastructure and computer room setups.
• Experience with Cisco networking equipment and protocols like OSPF.
• Familiarity with networking hardware, security procedures, and network cabling standards.
• Proficient in CCNP, CCDA, Linux OS, and networking tools.
• Knowledge of DNS, DHCP, IPAM protocols, and network security concepts.
• Strong communication and interpersonal skills for team collaborations and vendor interactions.

The Skills that are Key to this role:

Active Directory, Access Management Knowledge, Basic Unix Knowledge and ITIL Concepts.

Candidate must be able to multitask and work with staff located domestically and offshore (India/Ireland/USA).

Candidate will provide a variety of basic Information Security administration services working with a web-based request management/incident management tool.

Candidate will provide services for customers in the areas of: Access administration, creation and maintenance of group mailboxes and distribution lists, Windows Server access, Network shared folder access, AD group creation/modification/Deletion and so on.

Candidate should be able to work on Unix based requests for Provisioning.

Additional tasks could include executing and producing customer and information security reports to share with the team.

Candidate will be required to be flexible and work well under pressure. This individual will be asked to rotate around the group and fit in to assist where the work volumes increase.

Candidate should be able to identify automation opportunities.

Candidate should be able to troubleshoot access related issues.

Candidate should be able to Learn and able to add value to the team and bring innovative ideas.

Roles and Responsibilities:

• Operational management and support of the infrastructure and ensure the smooth running of the network, servers, and system applications. Monitoring all installed systems and infrastructure
• Resolving incidents that could not be resolved by the Service Desk or generated by the monitoring system.
• Installations, updates, tests, planning and configuration of the infrastructure.
• Should be flexible to work / support to different time zones based on the project assigned.
• Collaborate with local IT teams for technical scoping for any local need in data center implementations.
• Ensuring the highest levels of systems and infrastructure availability
• Liaise with vendors and other IT personnel for problem resolution.

Technical skills:

• Minimum 5 to 6 years of relevant experience in managing large Windows server based platforms.
• Very good knowledge of Windows operating systems and working knowledge of Microsoft Active Directory, ADFS, Exchange, IIS, SCCM
• VMware Virtual Infrastructure Management Knowledge
• Knowledge of Powershell scripts for the automation and management of Windows infrastructure.
• Knowledge of Office365 and Azure
• Knowledge of network switching: TCP/IP, subnetwork calculations, VLAN concepts, firewall
• Installation of active devices in data center
• Fluent in English both spoken and written as he is going to work at global level.

Certifications:

• Microsoft Azure Certification
• CCNA
• VMware .

Good to have:

• Knowledge of Linux.
• Experience working for an international group.