1,626 Mainframe Support jobs in India
Professional, Systems Support (Mainframe Support)
Posted 2 days ago
Job Viewed
Job Description
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Professional, Systems Support (Mainframe Support)
**What does a successful Application Support do at Fiserv?**
We are currently recruiting for a Mainframe. This role is crucial for ensuring the smooth operation and implementation of mainframe applications within the organization. The ideal candidate will have deep expertise in VSAM, COBOL, and implementation processes, and will excel in critical scenarios involving complex file movements. A thorough understanding of the banking domain and ACH is essential, along with the ability to efficiently resolve high-stakes situations.
**What you will do:**
+ Develop, maintain, and support mainframe applications to ensure optimal performance and reliability.
+ Manage CA7 scheduling for job automation and monitoring.
+ Provide production support, troubleshooting, and resolving application issues to ensure minimal downtime.
+ Implement application enhancements meeting defined scope, target dates, and budgets with minimal or no defects.
+ Maintain and support critical payment processing applications of high complexity by providing rotational 24x7 support, including responding to incident alerts in a timely manner according to various priorities.
+ Develop processes and procedures to improve time to resolution and the efficiency of the support team.
+ Participate in operational readiness key performance initiatives and measure the effectiveness of both production releases and client onboarding activities.
+ Collaborate with cross-functional teams to correct recurring issues.
+ Ability to work independently and manage multiple tasks simultaneously.
+ Standards: Ensure applications comply with organizational policies, standards, and best practices.
**What you will need to have:**
+ Expertise in COBOL, JCL, VSAM, DB2, CICS, Endevor, File Manager, File Aid, and CA7 scheduling.
+ Experience in the banking domain and production support.
+ Ability and willingness to work flexible work schedules - outside of normal business hours (shifts, weekends).
+ Knowledge of automation tools and practices like REX, UI Path.
**What would be great to have:**
+ Excellent communication and collaboration abilities.
+ Knowledge of application monitoring tools and techniques.
+ Familiarity with automation tools and scripting languages.
+ Understanding of ITIL processes and best practices.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Mainframe L3 Support Engineer
Posted 2 days ago
Job Viewed
Job Description
To meet the growing requirements of the Custody business, we need Mainframe L3 senior developer with strong analytical skills and problem-solving ability to work in L3 team.
Responsibilities:
+ Ability to work and resolve Level 3 production support changes.
+ Fix production issues and perform small enhancements
+ Manage UAT environments including health check, UAT support
+ Work independently and perform release activity such as raising request for UAT/PROD deployment, debugging the issue, prepare/present the release documents
+ Support Client Testing
+ Providing expertise in technical analysis and solving technical issues
+ Ability to diagnose & address application issues.
+ Candidate should be willing to work late in the evening India time on need basis to meet urgent requests by Clients.
+ 6- 10 years of strong mainframe experience with COBOL/JCL/CICS/VSAM/ DB2
+ Experience in managing UAT/L3/Production support
+ Good knowledge of MQ/NDM/Scheduling
+ Excellent communication, analytical skills and problem-solving experience for implementation, debugging and testing.
+ Financial services domain experience
+ Able to work as part of a virtual team in a culturally diverse background
+ Good time management skills
Education:
+ Bachelor's degree/University degree or equivalent experience
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**Job Family Group:**
Technology
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**Job Family:**
Applications Development
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
IBM Mainframes.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Mainframe Infra Support Engineer/ Architect
Posted 18 days ago
Job Viewed
Job Description
Role Objective:
Lead the strategic design and governance of IBM Z infrastructure modernization, ensuring alignment with Customer hybrid cloud goals and IBM Z17 roadmap.
Key Responsibilities:
Architecture & Strategy
- Define the modernization architecture for IBM Z systems, integrating hybrid cloud capabilities.
- Design Infrastructure as Code (IaC) blueprints using Terraform, Ansible, and GitOps.
- Align infrastructure strategy with IBM Z17 adoption and IBM Concert observability.
Tooling & Automation
- Select and govern automation tools for provisioning, configuration, and compliance.
- Oversee integration of infrastructure with CI/CD pipelines and DevOps workflows.
- Establish monitoring frameworks using Cloudwatch, Instana, and Watson AIOps.
Governance & Compliance
- Ensure infrastructure designs meet security, performance, and regulatory standards.
- Implement environment drift detection and IaC compliance checks.
- Collaborate with other architects and data security teams for governance alignment.
Stakeholder Engagement
- Work closely with customer, vendors, and cross-functional teams.
- Provide technical leadership during vendor evaluation and migration planning.
Required Skills & Experience:
- 10+ years in mainframe infrastructure design and modernization.
- Deep expertise in IBM Z systems, z/OS, and zLinux containerization.
- Proven experience with Terraform, Ansible, GitOps, and hybrid cloud integration.
- Strong understanding of IBM Concert, Watson AIOps, and observability tools.
- Familiarity with GDPS, DFSMSdss, and IBM Copy Services for storage migration.
- Excellent communication and stakeholder management skills.
Preferred Certifications:
IBM Certified Infrastructure Architect – IBM Z
Certified Terraform Associate
Application Support
Posted 23 days ago
Job Viewed
Job Description
Jio is the new age technology company leading the Digital, Big Data and AI Revolution that is taking place in India. This revolution is going to impact the lives of 1.3 billion Indians and its our responsibility to cater to the needs of every rural and urban Indians by using every skill and technology that is available at our disposal.
Jio has over 400 million customers in India, generating petabytes of data every second, and hence the need to build infinitely scaling, low latency, high throughput and highly available systems.
Experience : - 2.5 Years to 4.5 Years.
Education : - BE / Btech / Mtech
Job Description :
- Expertise with configuration management tools (Ansible, Chef, Puppet)
- Knowledge on Kafka, Elastic, Logstash
- Scripting : Shell, Python, Powershell
- Knowledge of Software Engineering best practices with experience on implementing CI/CD, Log aggregation/Monitoring/alerting for production system.
- Very good expertise in production support related activities (issue identification, resolution)
- Working knowledge of databases - SQL, NoSQL
- Experience troubleshooting systems including, but not limited to Linux, web applications and databases
- Cloud engineer with sound Knowledge on multi cloud support (Azure/GCP/AWS/OpenStack)
- Very good expertise in production support related activities (issue identification, resolution)
- Experience troubleshooting systems including, but not limited to Linux, web applications and databases
- Work experience : 4 to 6 year
Application Support Engineer (Java application support)
Posted 1 day ago
Job Viewed
Job Description
Who we are and what do we do
Innovation in every byte
India has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow.
We are determined to contribute immensely to nation’s growth story with our vision “to provide digital technology across financial value chain” and our mission to create leadership position in digital payment space.
Founded in 2013, NPST is a leading fintech firm in India, part of the Make in India initiative and listed on BSE and National Stock Exchange. We specialize in Digital Payments operating as Technology Service Provider to Regulated entities and providing Payment Platform to Industry – empowered by payment processing engine, Financial Super app, Risk Intelligence engine and digital merchant solution.
While we drive 3% of global digital transaction volume for over 100+ clients, we aim to increase our market share by 5X in next five years through innovation and industry first initiatives.
What will you do
The ideal candidate will have in-depth experience in troubleshooting Java-based applications, with a working knowledge of Node.js (preferred). The role requires the ability to run .JAR files, analyze logs, debug errors, and implement quick and effective resolutions. Candidates must also have scripting expertise and familiarity with modern monitoring tools.
Job Responsibilities
- Troubleshoot and resolve issues in live environments, ensuring minimal downtime.
- Execute and monitor .JAR files, identify runtime errors.
- Analyze applications, servers, and system logs to detect and address anomalies.
- Write scripts (Shell, Bash) to automate repetitive tasks and log parsing.
- Monitor application performance and health using tools such as Zabbix, Grafana, Prometheus, and Nagios.
- Coordinate with development and infrastructure teams for fixing implementation and testing.
- Document known errors, troubleshooting steps, and solutions in knowledge base.
- Participate in deployments, validations, and provide post-deployment support.
- Maintain SOPs, runbooks, and knowledge base for all supported applications.
What are we looking for:
- Strong experience supporting Java-based applications and Node.js runtimes (preferred).
- Ability to run and debug .JAR files, trace logs, and identify errors efficiently.
- Hands-on knowledge on middleware technologies such as java, Apache Tomcat, NGINX, or Jboss.
- Proficient in log analysis and performance tuning of applications.
- Scripting experience with Shell, Bash, or Python.
- Expertise with monitoring tools: Zabbix, Grafana, Prometheus, Nagios.
- Strong understanding of Linux/Unix systems and command-line troubleshooting.
Education Qualification - Bachelor’s degree in software engineering or computer science
Experience – 3-5 years
Industry - IT/Software/BFSI/ Banking /Fintech
Work arrangement – 5 days working from office
Location – Noida
What do we offer:
- An organization where we strongly believe in one organization, one goal.
- A fun workplace which compels us to challenge ourselves and aim higher.
- A team that strongly believes in collaboration and celebrating success together.
- Benefits that resonate ‘We Care’.
If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.
Mainframe MQ Admin Support
Posted 2 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
In this role, you'll provide the underlying Mainframe operating system platform programming and DBDC subsystem programming support that forms the backbone of our applications. You'll guide functional objectives on technologies and make use of your expert knowledge to drive solutions to complex problems.
As a leader in this field, you'll also be expected to conduct RCA discussions for the products you work on and provide ongoing technical and operational guidance to lead professional work teams. You may even manage departments on a national or international level, defining objectives and managing resources to ensure the success of your projects.
Your expertise will be crucial in influencing people outside of your department or function, and you'll have the opportunity to directly shape the technology landscape of the world we live in. If you're looking for an exciting and challenging role in the fast-paced world of systems programming, Kyndryl is the place for you!
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major hyperscaler platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
+ 6+ Years of Mainframe MQ System Programmer
+ Expertise in MQ for z/OS installation and upgrades (ShopzSeries, SMP/E).
+ Strong troubleshooting skills using MQ command line and monitoring tools.
+ Experience with MQ Explorer, Tivoli, Omegamon, SYSVIEW, BMC MainView, MQATTACH, ICC.
+ Knowledge of security configurations, workload management, and automation scripting.
+ Install, configure, and maintain WMQ and associated system software.
+ Monitor system performance & availability, implementing necessary tuning.
+ Perform system backups, recovery, and troubleshooting for MQ issues.
+ Develop automation scripts for monitoring, alerting, and issue resolution.
+ Ensure security compliance and implement security best practices for MQ.
+ Design clustering and workload balancing for high availability.
+ Support on-call rotations for extended-hour coverage.
Preferred Skills and Experience
+ Bachelor's degree in computer science or a related field.
+ MQ upgrade from one version to another version in z/os.
+ Administration of various MQ objects in Mainframe MQ.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Mainframe MQ Admin Support
Posted 2 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
In this role, you'll provide the underlying Mainframe operating system platform programming and DBDC subsystem programming support that forms the backbone of our applications. You'll guide functional objectives on technologies and make use of your expert knowledge to drive solutions to complex problems.
As a leader in this field, you'll also be expected to conduct RCA discussions for the products you work on and provide ongoing technical and operational guidance to lead professional work teams. You may even manage departments on a national or international level, defining objectives and managing resources to ensure the success of your projects.
Your expertise will be crucial in influencing people outside of your department or function, and you'll have the opportunity to directly shape the technology landscape of the world we live in. If you're looking for an exciting and challenging role in the fast-paced world of systems programming, Kyndryl is the place for you!
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major hyperscaler platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
+ 6+ Years of Mainframe MQ System Programmer
+ Expertise in MQ for z/OS installation and upgrades (ShopzSeries, SMP/E).
+ Strong troubleshooting skills using MQ command line and monitoring tools.
+ Experience with MQ Explorer, Tivoli, Omegamon, SYSVIEW, BMC MainView, MQATTACH, ICC.
+ Knowledge of security configurations, workload management, and automation scripting.
+ Install, configure, and maintain WMQ and associated system software.
+ Monitor system performance & availability, implementing necessary tuning.
+ Perform system backups, recovery, and troubleshooting for MQ issues.
+ Develop automation scripts for monitoring, alerting, and issue resolution.
+ Ensure security compliance and implement security best practices for MQ.
+ Design clustering and workload balancing for high availability.
+ Support on-call rotations for extended-hour coverage.
Preferred Skills and Experience
+ Bachelor's degree in computer science or a related field.
+ MQ upgrade from one version to another version in z/os.
+ Administration of various MQ objects in Mainframe MQ.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Mainframe MQ Admin Support
Posted 2 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
In this role, you'll provide the underlying Mainframe operating system platform programming and DBDC subsystem programming support that forms the backbone of our applications. You'll guide functional objectives on technologies and make use of your expert knowledge to drive solutions to complex problems.
As a leader in this field, you'll also be expected to conduct RCA discussions for the products you work on and provide ongoing technical and operational guidance to lead professional work teams. You may even manage departments on a national or international level, defining objectives and managing resources to ensure the success of your projects.
Your expertise will be crucial in influencing people outside of your department or function, and you'll have the opportunity to directly shape the technology landscape of the world we live in. If you're looking for an exciting and challenging role in the fast-paced world of systems programming, Kyndryl is the place for you!
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major hyperscaler platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
+ 6+ Years of Mainframe MQ System Programmer
+ Expertise in MQ for z/OS installation and upgrades (ShopzSeries, SMP/E).
+ Strong troubleshooting skills using MQ command line and monitoring tools.
+ Experience with MQ Explorer, Tivoli, Omegamon, SYSVIEW, BMC MainView, MQATTACH, ICC.
+ Knowledge of security configurations, workload management, and automation scripting.
+ Install, configure, and maintain WMQ and associated system software.
+ Monitor system performance & availability, implementing necessary tuning.
+ Perform system backups, recovery, and troubleshooting for MQ issues.
+ Develop automation scripts for monitoring, alerting, and issue resolution.
+ Ensure security compliance and implement security best practices for MQ.
+ Design clustering and workload balancing for high availability.
+ Support on-call rotations for extended-hour coverage.
Preferred Skills and Experience
+ Bachelor's degree in computer science or a related field.
+ MQ upgrade from one version to another version in z/os.
+ Administration of various MQ objects in Mainframe MQ.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Application Support Engineer
Posted 1 day ago
Job Viewed
Job Description
**OSTTRA India**
**The Role: Application Support Engineer**
**The Team:** Application Support is a global team that provides technical support across the suite of OSTTRA products. The application support team works closely with a highly competent Client Services team and the core project teams to resolve client issues whilst continually improving our platforms. Our work helps ensure that OSTTRA provides a high-quality service and maintains client satisfaction.
**The Impact:** Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets.
**What's in it for you:**
OSTTRA is seeking an Application Support professional to join the Application Support Team. The role encompasses 2nd line technical application support as well as integration support for our Trade Processing applications. This person will report directly to the regional support manager and work closely with an experienced global team to contribute to the quality of our support.
You will have 6-10 years' experience of Application Support & Project Management to meet the needs of our expanding portfolio of Financial Services clients.
This role presents an excellent opportunity to be part of an agile team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service.
**Responsibilities:**
+ Your duties will include providing technical L2 and L3 support to both internal and external customers across our full suite of OTC Derivative products and FX for post-trade confirmation processing.
+ You will need to demonstrate excellent communication skills and have a natural ability to learn with a keen interest in technology. You must be a team player and enjoy working in a high-performance collaborative global group.
+ The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner.
+ Liaising with other team members, Product, Development and particularly the infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery.
+ Working directly with clients, to understand and resolve issues and liaising with delivery teams to ensure readiness for new platform releases. Based in our Gurgaon office, you will be responsible for handling escalations, identifying and communicating technical resolutions in English.
+ You will also work on initiatives around platform industrialization, proactive application health monitoring and reporting.
**What We're Looking For:**
+ University graduate or equivalent with background of bachelor's in computer science.
+ Ability to read and trace Java, C++ and/or scripting languages.
+ Possess the understanding of PAAS and implementation with OpenShift.
+ Experience or having high motivation to pick up cloud implementation on AWS.
+ Experience in handling client issues and expectation management.
+ Experience in Application Support, software development and deployment (SDLC).
+ Good Unix skills, including scripting experience.
+ Experience of XML and XSLT.
+ Experience of databases including SQL scripting, preferably but not limited to Oracle.
+ Good understanding of messaging platforms and protocols like FIX and IBM MQ.
+ Understanding of networking principles, its practical uses and basic troubleshooting.
+ Experience in encrypted connectivity channels utilizing SSL and TLS.
+ Have experience of working in the Finance Industry.
+ Knowledge of the Financial OTC Derivative and FX products.
+ Good understanding of Application Support processes.
+ Awareness of Derivatives products and post trade processing (desirable).
+ Be flexible regarding hours including weekends and public holidays.
+ Knowledge of financial protocols like FIX, FPmL, TOF etc
+ Ability to understand Application architecture, and able to effectively navigate to the problem area.
+ Ability to apply analytic methodology, such as trending, distribution etc., to get insight from application data to help troubleshooting.
+ Ability to understand business workflow and tie to technical implementation.
**The Location: Gurgaon, India**
**About Company Statement:**
OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimization services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimize processing to drive post-trade efficiencies.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
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**Job ID:**
**Posted On:**
**Location:** Gurgaon, Haryana, India
Specialist, Application Support
Posted 2 days ago
Job Viewed
Job Description
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Specialist, Application Support
**Infrastructure/Operations and Support Engineer Job Description**
The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at Fiserv
The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems. Participation in an active on-call rotation is vital to maintaining acceptable levels of service delivery for clients.
**Responsibilities:**
+ Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
+ Develop and maintain documentation process of ongoing operations and administration of infrastructure
+ Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
+ Coordinate performance analysis, recommendations, and improvements within the hosting infrastructure
+ Provide mentoring and act as an escalation point for administrators and technicians
+ Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
+ Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues
+ Collaborate with multiple internal teams across disparate groups to resolve client support escalations
+ Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
+ Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.)
+ Create/Maintain documentation for operational procedures as required
+ Provide after-hours and on-call support for client service delivery
+ Demonstrated ability to translate Business/Technical requirements into High level and Low Level Design documents.
+ Demonstrated ability to determine and document complex software or system functional specifications.
+ Demonstrated ability to Gather requirements in close cooperation with Product and other non-technical staff
+ Proven experience in diagnosing and troubleshooting technical issues
**Skill Set:**
+ Hands on experience in Systems Architecture/ Application Integrations/ Application Support/ Application Deployments.
+ Hands on experience in UNIX & shell scripting.
+ Proven experience implementing web services and web service interfaces using WSDL, XSD, XML, SOAP/REST frameworks and technologies
+ Experience with SDLC, Agile development and Waterfall methodologies
+ Proven experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins, Sonar)
+ Strong user/admin experience with Linux/Unix command line
+ Strong experience with monitoring systems such as Splunk, App Dynamics.
+ Expertise in networking protocols, networking and routing strategies
+ Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication.
+ Expertise in Web & Application servers including Websphere Application Server (WAS), JBoss and Apache
+ Experience with Cloud technologies IaaS, PaaS, AWS (highly recommended)
+ Experience with Payments (highly recommended)
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.