5,302 Mall Associate jobs in India

Customer Service Executive - Customer Service

Hyderabad, Andhra Pradesh Tata Communications

Posted today

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Job Description

Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
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Customer Service Executive - Customer Service

Pune, Maharashtra Tata Communications

Posted today

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Job Description

Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
This advertiser has chosen not to accept applicants from your region.

Customer Service

Navi Mumbai, Maharashtra NIIT

Posted 9 days ago

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Job Description

About NIIT


NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

Link to website-


Job Description:


Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO

Location: Airoli, Mumbai

Shift Timing: Night Shift

Process Type: US Healthcare


Key Responsibilities:

  • Handle inbound/outbound customer interactions via voice calls.
  • Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
  • Maintain detailed and accurate call logs and follow standard operating procedures.
  • Achieve performance targets related to quality, accuracy, and customer satisfaction.
  • Demonstrate effective communication and listening skills to address customer needs efficiently.
  • Adapt to flexible shifts and rotational schedules as per business requirements.
  • Upsell or cross-sell products/services when required.



Eligibility Criteria:

  • Graduates (freshers) with excellent communication skills are encouraged to apply.
  • Preference given to candidates with prior BPO experience and complete joining documentation .
  • Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
  • Mandatory: PAN card is required during the hiring process



Contact:

For Quick response - Connect with me on WhatsApp -


NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

This advertiser has chosen not to accept applicants from your region.

Customer Service

Kolkata, West Bengal NIIT

Posted 9 days ago

Job Viewed

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Job Description

Note - This is for only Freshers to 1 year experience.


About NIIT


NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

Link to website-


Job Description:


Position: Customer Service Executive (Voice – US Healthcare Domain) for WIPRO

Location: Salt Lake City, Kolkata

Shift Timing: Night Shift

Process Type: US Healthcare


Key Responsibilities:

  • Handle inbound/outbound customer interactions via voice calls.
  • Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
  • Maintain detailed and accurate call logs and follow standard operating procedures.
  • Achieve performance targets related to quality, accuracy, and customer satisfaction.
  • Demonstrate effective communication and listening skills to address customer needs efficiently.
  • Adapt to flexible shifts and rotational schedules as per business requirements.
  • Upsell or cross-sell products/services when required.



Eligibility Criteria:

  • Graduates (freshers) with excellent communication skills are encouraged to apply.
  • Preference given to candidates with prior BPO experience and complete joining documentation .
  • Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
  • Mandatory: PAN card is required during the hiring process



Contact:

For Quick response - Connect with me on WhatsApp -


NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

This advertiser has chosen not to accept applicants from your region.

Customer Service

Kolkata, West Bengal NIIT

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

Note - This is for only Freshers to 1 year experience.


About NIIT


NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

Link to website-


Job Description:


Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO

Location: Salt Lake City, Kolkata

Shift Timing: Night Shift

Process Type: US Healthcare


Key Responsibilities:

  • Handle inbound/outbound customer interactions via voice calls.
  • Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
  • Maintain detailed and accurate call logs and follow standard operating procedures.
  • Achieve performance targets related to quality, accuracy, and customer satisfaction.
  • Demonstrate effective communication and listening skills to address customer needs efficiently.
  • Adapt to flexible shifts and rotational schedules as per business requirements.
  • Upsell or cross-sell products/services when required.



Eligibility Criteria:

  • Graduates (freshers) with excellent communication skills are encouraged to apply.
  • Preference given to candidates with prior BPO experience and complete joining documentation .
  • Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
  • Mandatory: PAN card is required during the hiring process



Contact:

For Quick response - Connect with me on WhatsApp -


NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

This advertiser has chosen not to accept applicants from your region.

Customer Service

Navi Mumbai, Maharashtra NIIT

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

About NIIT

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website- Description:

Position: Customer Service Executive (Voice – US Healthcare Domain)- WIPRO
Location: Airoli, Mumbai
Shift Timing: Night Shift
Process Type: US Healthcare

Key Responsibilities:
Handle inbound/outbound customer interactions via voice calls.
Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
Maintain detailed and accurate call logs and follow standard operating procedures.
Achieve performance targets related to quality, accuracy, and customer satisfaction.
Demonstrate effective communication and listening skills to address customer needs efficiently.
Adapt to flexible shifts and rotational schedules as per business requirements.
Upsell or cross-sell products/services when required.

Eligibility Criteria:
Graduates (freshers) with excellent communication skills are encouraged to apply.
Preference given to candidates with prior BPO experience and complete joining documentation .
Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
Mandatory: PAN card is required during the hiring process

Contact:
For Quick response - Connect with me on WhatsApp -

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
This advertiser has chosen not to accept applicants from your region.

Customer Service

Kolkata, West Bengal NIIT

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

Note - This is for only Freshers to 1 year experience.

About NIIT

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website- Description:

Position: Customer Service Executive (Voice – US Healthcare Domain)- WIPRO
Location: Salt Lake City, Kolkata
Shift Timing: Night Shift
Process Type: US Healthcare

Key Responsibilities:
Handle inbound/outbound customer interactions via voice calls.
Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
Maintain detailed and accurate call logs and follow standard operating procedures.
Achieve performance targets related to quality, accuracy, and customer satisfaction.
Demonstrate effective communication and listening skills to address customer needs efficiently.
Adapt to flexible shifts and rotational schedules as per business requirements.
Upsell or cross-sell products/services when required.

Eligibility Criteria:
Graduates (freshers) with excellent communication skills are encouraged to apply.
Preference given to candidates with prior BPO experience and complete joining documentation .
Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
Mandatory: PAN card is required during the hiring process

Contact:
For Quick response - Connect with me on WhatsApp -

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
This advertiser has chosen not to accept applicants from your region.
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Customer Service

Kolkata, West Bengal NIIT

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

Note - This is for only Freshers to 1 year experience.

About NIIT

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website- Description:

Position: Customer Service Executive (Voice – US Healthcare Domain) for WIPRO
Location: Salt Lake City, Kolkata
Shift Timing: Night Shift
Process Type: US Healthcare

Key Responsibilities:
Handle inbound/outbound customer interactions via voice calls.
Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
Maintain detailed and accurate call logs and follow standard operating procedures.
Achieve performance targets related to quality, accuracy, and customer satisfaction.
Demonstrate effective communication and listening skills to address customer needs efficiently.
Adapt to flexible shifts and rotational schedules as per business requirements.
Upsell or cross-sell products/services when required.

Eligibility Criteria:
Graduates (freshers) with excellent communication skills are encouraged to apply.
Preference given to candidates with prior BPO experience and complete joining documentation .
Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
Mandatory: PAN card is required during the hiring process

Contact:
For Quick response - Connect with me on WhatsApp -

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
This advertiser has chosen not to accept applicants from your region.

Customer Service

Bengaluru, Karnataka NoBroker.com

Posted today

Job Viewed

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Job Description

Location: Pan India

Type : Work From

Home

Salary Range: 12,000-14000 (In hand) + 2,000 (net allowance ) + incentives


Qualification / Education and other Requirements:

Education- Any 10th

, 12th and Diploma, Graduates, Post Graduates. (with 0-3 years of exp.)

Excellent verbal and written communication.

Good Interpersonal skills, numerical and analytical ability.

Decision making skills.

Language required: English, Hindi, Kannada OR English, Hindi, Telugu OR

English, Kannada, Tamil.

Proficient in MS-Office (Excel, Word).

Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

Comfortable with working 6 days a week and the week off will be on weekday.

**Laptop with webcam, good speed Internet connection and power backup is a must**


About the company


NoBroker.com is the world's largest C2C marketplace in online real estate. No Broker is the 37th

Indian Startup to have entered the Unicorn club in 2021.

For more Information, PFB Company Link for your reference.

No-broker is the first prop-tech real estate startup, which has raised $5 million in funding from

We are looking forward to associating with you in terms of our requirements at No Broker.


Role and Responsibility Customer Service Expert L-1


Act as relationship manager for the Paid customers of No Broker.

Build sustainable relationships and trust with customer accounts through

open and interactive communication.

Identify and assess customers needs.

Service customer in finding the right tenant / house as per the requirement of customer.

Dial outbound and attend inbound calls of customer and leads.

Use internal tools and methods to provide best possible service to the customer.

Negotiate with leads on behalf of customer.

Keep customer up-to date on the progress of his account.


Follow communication procedures, guidelines and policies.

Go extra mile to provide excellent customer service.


About Training - Training will be provided for initial few days for an employee to understand end to

end process.

This advertiser has chosen not to accept applicants from your region.

Customer Service

Noida, Uttar Pradesh iQor

Posted today

Job Viewed

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Job Description

Job Summary:

We are searching for a polite, professional Customer Service Representatives to represent our clients professionally by providing remarkable service to their customers. The Customer Service Representative may handle a high volume of inbound calls or inbound chat messages and should seek to create a positive experience for each customer. Customer Service Representatives will listen to customers to understand the reason for their call or inquiry, address all inquiries and provide an accurate and efficient response.

Responsibilities:

  • Answer inbound calls or chats and greet customers with energy and enthusiasm.
  • Build lasting relationships with clients, customers, and other team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients products and services.
  • Mininum Qualifications and Skills:

  • At least 18 years old
  • Good English communication and writting skills
  • Knowledge of collections and customer service practices and principles
  • Preferably with at least 6 months of International BPO experience
  • Can work full-time, on flexible schedules and overtime
  • This advertiser has chosen not to accept applicants from your region.
     

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