What Jobs are available for Management Roles in India?
Showing 208 Management Roles jobs in India
Business Management Specialist
Posted 13 days ago
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Job Description
Title: Business Management Specialist
Job Purpose:
To provide analytical and operational support to the company's Business Management team in executing regional strategies, reporting, and performance improvement initiatives across the company and their local dealer network.
Key Responsibilities:
Strategy Development
• Partner with the team to shape and refine the Regional Business Management (BM) strategy.
• Coordinate and support local Academies in executing the company's strategy.
• Collaborate with local company's Managers to embed BM principles into their strategic plans.
Data Analysis & Reporting
• Deliver quarterly comparative performance reports and ad hoc analyses.
• Provide network analysis for markets lacking a local BM Manager (e.g., Philippines, New Zealand, South Korea).
• Consolidate and analyze dealer/Network financial and operational data and identify issues and opportunities.
• Develop Excel-based financial models and dashboards to support decision-making.
• Create compelling data visualizations to communicate insights to stakeholders.
Project Delivery & Coordination
• Support the delivery of the regional and local Business Management function
• Track progress of regional and local Business Management initiatives.
• Preparation of presentation materials for internal and external stakeholders.
System Support
• Collaborate with the MSX Insight BM team to maintain and evolve the system to meet company’s reporting needs (excluding development costs).
• Oversee the centralized implementation, administration, and sustainability of the company's.
Training & Development
• Work closely with the Central Ford Academy Learning & Development Manager to define and validate Business Management training programs tailored to regional nee
Collaboration & Integration
• Partner with local Academy Managers to integrate Business Management into their Academy strategies.
• Support the development of data integration solutions to enhance strategic alignment and operational efficiency.
• Coordinate with local company's and internal stakeholders to gather updates and ensure alignment with strategic goals when necessary
Qualifications:
Master's degree in business, Finance, Accounting, or related field.
10+ years of experience in a business support, data analysis, or project coordination role preferably in the automotive industry.
If you are prepared to influence the future of automotive industry in Chennai, we are eager to connect with you!
Interested individuals or referrals please respond below or forward your resume to
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VP - Business Management, Financial Controllership
Posted today
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Job Description
Brand: HSBC
Area of Interest:
Location:
Chennai, TN, IN,
Work style: Hybrid Worker
Date: 30 Oct 2025
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions
We are currently seeking an experienced professional to join our team in the role of **Vice President Business Management Financial Controllership**
**Business: Finance/ Location- Chennai and Gurgaon**
**Principal responsibilities**
+ Delivering essential management information on the function's cost performance as well as projections for the monthly forecast and annual planning cycles. Includes monthly Actuals reporting and month-end readiness activities such as accruals and invoice management, professional fees monitoring and adjustment journal preparation.
+ Aligning FTE plans to the future organizational shape and impact of the strategic change agenda. This includes headcount/roles monitoring and reporting in support of the regional/functional COO (Chief operating office) team's oversight on capacity management and efficiency saves.
+ Supporting the regional/functional COO in providing management information and data analysis on the function's cost base, including key statistical data metrics on headcount movements, open positions, diversity, span of control and snapshot survey actions amongst others. This also relates to support for governance and MI packs as required for COO, Head of Finance and CFO committees as required.
+ Ownership of the implementation of the agreed and optimized cost management structure, including but not limited to cost center management and systems' structures, and ownership of corrections to OSPD structures and cost re-classifications, if any
+ Continuously look at ways to simplify the forecast, budgeting processes that help facilitate a more efficient Group forecasting process. Act as a 'Catalyst for Change'.
+ Identification of process improvements and measurable efficiencies through centralization and standardization of processes.
+ Ownership of regular reporting, delivery service or recharging tasks that are required to ensure expected operations continue as expected.
+ Establish an effective and robust communication channel with multiple stakeholders to ensure timely flow of information and continuous feedback mechanism.
+ Engage with stakeholders through fact-based conversations, building strong relationships and providing challenge, where appropriate
+ The role is essential to the improvement of the cohesion of the controllership function across the regions and other Finance areas. The diverse responsibilities spanning across two major areas of robust financial management and proactive organizational support for the function, require that the role holder is highly efficient and conscientious in dealing with both highly confidential and commercially sensitive information with discretion.
+ Furthermore, there is a global network of functional/regional COOs who will form a virtual team to support change and provide guidance and best practice internally.
**Qualifications:**
+ An excellent level of financial management and business analysis experience requiring strong technical and commercial understanding of what drives the numbers reported with 15+ yrs
+ Proven relationship management and team engagement skills, with the ability to deal with all senior/junior levels within a global organization.
+ Exceptional drive and commitment which includes the ability to work and thrive in a fast changing, results driven environment and handle competing priorities.
+ Ability to highlight problems, but more importantly, offer innovative and practical solutions and drive through their execution in a collective environment and in a timely manner.
+ Excellent communication (written & verbal), planning and organization skills.
**What additional skills will be good to have?**
+ Qualified Accountant is desirable (ACA/ACCA/CIMA/CPA)
+ Experience of running an annual planning process would be an advantage.
+ Experience in cost management and analytics would be an advantage.
+ Excellent systems skills (including use of TM1, Excel, Word, PowerPoint)
+ Prior experience of working with offshore/satellite teams is desirable.
**You'll achieve more at HSBC**
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***
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IB DP Business Management Teacher
Posted 11 days ago
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Job Description
We are looking for a committed Business Management Teacher to complement our qualified workforce of educators. You will be responsible for preparing and implementing a full educational teaching plan according to the school’s requirements. It will be fundamental to provide knowledge and instruction to students while also helping them develop their personalities and skills.
The ideal candidate will be passionate for the job with an ability to reach out to students and create a relationship of mutual trust. They will know how to organize a class and make learning an easy and meaningful process.
- Present lessons in a comprehensive manner and use visual/audio means to facilitate learning
- Provide individualised instruction to each student by promoting interactive learning
- Create and distribute educational content (notes, summaries, assignments etc.)
- Assess and record students’ progress and provide grades and feedback
- Maintain a tidy and orderly classroom
- Collaborate with other teachers, parents and stakeholders and participate in regular meetings
- Plan and execute educational in-class and outdoor activities and events
- Develop and enrich professional skills and knowledge by attending seminars, conferences etc.
- Plan and Execute classes as per IB Expectations
- Create Planners for MYP and DP as per IB Standards
- Proven experience as a teacher
- Thorough knowledge of teaching best practices and legal educational guidelines partnered with a willingness to follow the school’s policies and procedures
- Excellent communicability and interpersonal skills
- Well-organized and committed
- Creative and energetic
- Strong moral values and discipline
- Degree in teaching or in a specialized subject with a certificate in education
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Associate Director - Business Management and Analytics
Posted 3 days ago
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Job Description
**OSTTRA India**
**The Role: Associate Director-Business Management and Analytics**
**Company Overview:** Osttra is the home of MarkitSERV, Traiana, Trioptima and Reset businesses that offer post trade services to a community of 10k+ clients. Our company brings together people, processes, and networks to solve the markets' most challenging problems. Innovating, integrating, and optimising the post-trade workflow - we are positively shaping the way the community works forever.
**Department overview:** Operations serves as the primary interface for day-to-day support of customers facilitating onboarding, testing of new functionality and enhancements and by providing production support for the various Osttra platforms. Operations professionals work in a fast-paced environment where the main objective is to provide excellent service to our customers by answering financial inquires and providing platform onboarding expertise with urgency and attention to detail while contributing to the area's overall strong sense of teamwork.
**What's in it for you:** We are looking for self-driven individuals with great problem solving and analytical skills to fill manager position within the Client Services / Implementation Services group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within OSTTRA's suite of products.
This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally.
**Duties & accountabilities**
+ Support the Client Services Global Head by coordinating all of the Client Services monthly reporting suite including internal KPIs and external client data provision.
+ Being responsible for ensuring that all monthly reporting deadlines are met, and sign off is provided by the BM and the wider CS leadership team
+ Leading the team in collecting, maintaining, analysing and refining data for intraday, daily, monthly and adhoc reporting including but not limited to; ExCo, Health Reports, Billing, Case Aging, Self Service Usage, Project Time tracking, Escalations, Risk reporting, customer feedback surveys, Incidents and Outages
+ Understanding the data set to be able to effectively drive trend analysis and identify risk and control gaps and opportunities for process streamlining.
+ Understanding and fulfilling all adhoc reporting requirements through collaboration with senior CS leads and internal stakeholders. Being able to respond to any data queries and provide narrative and clarity where necessary.
+ Streamlining & automating of metric production and build out of consistent metrics aligned by target operating model. Driving process efficiency around the reporting workflows and framework and partnering with OSTTRA business management peer group to ensure consistency.
+ Accountable for the feedback loop between Customer Success/Sales and CS and any follow up action tracking required.
+ Monthly reconciliation of Travel and Expense costs across Global Client Services function
+ Management of T&E annual budget to ensure that cost targets are met (through collaboration with leadership team to manage forward travel planning)
+ Headcount and hiring tracking to provide centralised view for Finance budgeting and forecasting and support CS leadership team in capacity discussions.
+ Coordination and preparation of townhall material, newsletters, team communications, DL management and adhoc presentations for Client Services leadership.
+ Fulfil any additional/ ad hoc duties as required to meet the needs of the business
+ Being responsible for managing the performance of the team including leave tracking and management, career development (regular check ins and 121s), coordinating team meetings, handling performance issues, objectives setting, and day to day running of the team
**What We're Looking For:**
+ Minimum 15 years of experience (including minimum of 5 - 7 year's people management) working in banking/fintech firm doing a similar Reporting or Business Management role.
+ Cost control and budgeting mindset with understanding of risks and impacts.
+ Strong leadership skills with proven track record of working independently to meet and drive targets, able to prioritize and multi-task efficiently and effectively
+ Very strong communications and interpersonal skills, including the ability to collaborate with cross functional teams and comfortable to face off to senior Global stakeholders
+ Analytical and technical mindset with ability to learn quickly and independently and understand complex workflows and functionality.
+ Good skills in preparing decks and presentations along with usage of AI for data reporting and construction
+ Advanced Excel and Google Sheets capabilities including macros and VLOOKUP.
+ Background in understanding data and reporting suites published through tools such as PowerBi, Tableau and Google Looker.
+ Experience in building and maintaining strong, positive internal client relationships through proactive, attentive, courteous, and professional work ethics.
+ Ability to work in a regulated environment and to demonstrate the understanding of the risks and compliance requirements associated with this.
+ Ability to stay highly organized in a high-volume, high-priority, customer facing environment
+ High level of accuracy and attention to details
+ Some experience of cost management advantageous but not critical
+ Knowledge of report production using PowerBi and Tableau advantageous but not critical
**The Location: Gurgaon, India**
**About Company Statement:**
OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Gurgaon, Haryana, India
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Business Management Trainee - Graduates and Freshers
Posted 13 days ago
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Job Description
We are looking for a highly motivated and ambitious Business Management Trainee to join our team. This role provides a unique opportunity for a recent graduate to gain hands-on experience across all key departments of the business, including sales, leadership, and business administration. As part of a structured development program, the Business Management Trainee will undergo extensive training, working closely with department heads to gain a comprehensive understanding of business operations. Upon successful completion of the program, you will take ownership of managing your own business unit.
Key Responsibilities :
- Training Across Departments : Rotate through various departments, including Sales, Business Administration, Operations, and Leadership, to develop a well-rounded understanding of business processes.
- Sales & Marketing : Learn about sales strategies, client relationship management, and marketing initiatives to drive business growth.
- Business Administration : Gain hands-on experience in business operations, including finance, HR, and process optimization, ensuring smooth day-to-day activities.
- Leadership Development : Work closely with senior leaders and mentors to understand team management, leadership principles, and how to effectively lead a unit.
- Data Analysis & Reporting : Assist in data collection, analysis, and reporting to support informed decision-making across departments.
- Process Improvement : Identify areas for operational improvement and assist in the development of strategies to enhance productivity and efficiency.
- Unit Management : Upon completion of the program, take responsibility for managing your own business unit, overseeing its performance, and implementing growth strategies.
- Project Support : Participate in cross-functional projects to drive business initiatives and gain insight into broader company objectives.
Qualifications :
- Recent graduate.
- Strong interpersonal and communication skills.
- Analytical mindset with attention to detail.
- Ability to work collaboratively and adapt to different teams.
- Self-motivated and eager to learn, with strong organizational and time management skills.
- Willingness to take initiative and solve problems independently.
What We Offer :
- Structured training and development program across multiple business functions.
- Mentorship from senior leadership.
- Exposure to all aspects of running a business, from operations to strategy.
- Opportunity to grow into a management role and take ownership of a business unit.
- Competitive salary and benefits.
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Business Management Trainee - Graduates and Freshers
Posted 13 days ago
Job Viewed
Job Description
We are looking for a highly motivated and ambitious Business Management Trainee to join our team. This role provides a unique opportunity for a recent graduate to gain hands-on experience across all key departments of the business, including sales, leadership, and business administration. As part of a structured development program, the Business Management Trainee will undergo extensive training, working closely with department heads to gain a comprehensive understanding of business operations. Upon successful completion of the program, you will take ownership of managing your own business unit.
Key Responsibilities :
- Training Across Departments : Rotate through various departments, including Sales, Business Administration, Operations, and Leadership, to develop a well-rounded understanding of business processes.
- Sales & Marketing : Learn about sales strategies, client relationship management, and marketing initiatives to drive business growth.
- Business Administration : Gain hands-on experience in business operations, including finance, HR, and process optimization, ensuring smooth day-to-day activities.
- Leadership Development : Work closely with senior leaders and mentors to understand team management, leadership principles, and how to effectively lead a unit.
- Data Analysis & Reporting : Assist in data collection, analysis, and reporting to support informed decision-making across departments.
- Process Improvement : Identify areas for operational improvement and assist in the development of strategies to enhance productivity and efficiency.
- Unit Management : Upon completion of the program, take responsibility for managing your own business unit, overseeing its performance, and implementing growth strategies.
- Project Support : Participate in cross-functional projects to drive business initiatives and gain insight into broader company objectives.
Qualifications :
- Recent graduate.
- Strong interpersonal and communication skills.
- Analytical mindset with attention to detail.
- Ability to work collaboratively and adapt to different teams.
- Self-motivated and eager to learn, with strong organizational and time management skills.
- Willingness to take initiative and solve problems independently.
What We Offer :
- Structured training and development program across multiple business functions.
- Mentorship from senior leadership.
- Exposure to all aspects of running a business, from operations to strategy.
- Opportunity to grow into a management role and take ownership of a business unit.
- Competitive salary and benefits.
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Regional Business Management & Dealer Development Specialist
Posted 13 days ago
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Job Description
About the Role
We are seeking a highly analytical and strategic professional to join our Regional Dealer Development team. This role is critical in shaping dealer network strategies and driving business management excellence across multiple markets in Asia Pacific and Africa. The ideal candidate will have strong expertise in financial analysis, performance modeling, and network development, with the ability to translate insights into actionable recommendations for senior leadership.
Key Responsibilities
Business & Financial Modeling
- Develop robust performance models to evaluate dealer profitability and network representation.
- Conduct financial feasibility studies and market analysis to support strategic decisions.
- Prepare detailed reports and dashboards for senior leadership teams.
Network Development & Market Analysis
- Assess market performance and recommend optimal dealer network strategies.
- Research competitive benchmarks, market trends, and regulatory factors to support assumptions.
Business Management Strategy
- Lead the business management function for regional clients and local markets.
- Support local teams in implementing business management processes effectively.
Stakeholder Engagement
- Prepare presentations and business cases for executive-level decision-making.
- Communicate confidently with senior leaders and cross-functional teams.
Qualifications
- Master/Bachelor’s degree in Business Administration, Finance, Economics, or related field (Master’s/MBA preferred).
- Minimum 10 years of experience in automotive retail, preferably in dealer operations and/or network development.
- Strong financial and analytical skills with advanced Excel and financial modeling expertise.
- Proven ability to conduct market research, competitive benchmarking, and feasibility studies.
- Excellent communication, presentation, and negotiation skills.
- Strategic mindset with the ability to translate insights into actionable business cases.
- High adaptability, problem-solving capability, and stakeholder management skills.
If you are prepared to influence the future of automotive industry in Chennai, we are eager to connect with you!
Interested individuals or referrals please respond below or forward your resume to
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Assistant/ Associate/ Full Professor (Business & Management)
Posted 13 days ago
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BITS Law School, Mumbai welcomes applications for full-time appointments for Assistant/ Associate Full Professor (Business & Management).
Location: BITS Law School Mumbai
Joining: December 2025/ January 2026
Job Description and Key Requirements:
- Experience of teaching semester-length courses in Marketing| Management| Finance| Accounting| Taxation| Strategy| Business & Technology | Entrepreneurship & Business Models to undergraduate and/or post graduate students. Candidates with an inclination towards building business course pedagogy with regulatory, policy, and legal implications will be preferred;
- We prefer candidates who have been recently awarded a Ph.D. degree in management and other business areas or are currently close to submission/award, or are currently enrolled in a Ph.D. at a reputed university;
- The quality of prior teaching of core and/or elective courses should be supported by student evaluation/feedback;
- Demonstrated ability to mentor students in their learning, research and writing, tutorials or individual sessions;
- Ability to curate/update core courses and design interdisciplinary elective courses for law students;
- Willing to play an active role in institution building, including new academic thinking, innovative pedagogical techniques, new ways to plan, and collaborate with others;
- Ability to articulate a robust research agenda and pursue high quality research which can culminate in new scholarship and consistent with making a substantial research contribution in the field;
- Fulfil the mandated academic duties in an organized and timely manner related to examinations, internal assessment, feedback, and evaluation with integrity and commitment
Essential Academic Qualifications:
- Excellent academic record with a Master’s degree (including CA/CS) with at least 55% marks (or an equivalent grade on a point scale wherever grading system is followed) in any discipline and a Ph.D.* from a reputed institute or
- Excellent academic record with a B. Tech with at least 55% marks (or an equivalent grade on a point scale wherever the grading system is followed) and an FPM* (equivalent to a Ph.D.*) from a reputed institute.
(*candidates currently enrolled in a Ph.D. /FPM program and close to submission/award are eligible to apply)
Additional Preferred Requirements:
- Showcase high quality scholarly research work that is published or accepted for publication in peer-reviewed and indexed journals that are prestigious in the discipline
- Exposure to teaching, research or academic project planning with researchers in prestigious national/ international universities in a collaborative manner is desirable but not mandatory
- Strong inclination towards interdisciplinary research in Law and allied areas
Compensation:
- Competitive compensation structure, which is commensurate with qualifications and experience, and as per standard at leading law schools/universities in India
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Senior Associate, Business Process Management Analyst
Posted today
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Senior Associate, Business Process Management Analyst
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Associate, Business Process Management Analyst to join our Risk & Performance Oversight team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
- Join a dynamic team, working closely with the Head of Performance Oversight, and play an integral role in performance and attribution reporting.
- Produce ex-ante/ex-post risk, performance attribution, and peer comparison for funds under various asset classes using fund holdings/ returns data.
- Review manager performance and risk vs. peers and vs. investment mandates. Assess liquidity risk.
- Interpret data and provide performance and risk analysis to the senior management.
- Drive various automation projects for process refinement
To be successful in this role, we’re seeking the following:
- Bachelor’s or Master’s degree with 6+ years of relevant experience (CFA/CIPM/FRM certification is a plus)
- Hands on experience in Performance Attribution, Investment Risk, Market Risk, and Investment Due Diligence
- Hands-on experience with Python and SQL at an intermediate level
- Familiarity with Factset, MorningStar and Aladdin or any other Risk and Performance monitoring tool.
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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Manager Business Process Management [T500-20594]
Posted 13 days ago
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Job Description
About McDonald’s:
One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
We are excited to announce an opening for a Technology Testing Analyst at MCC India.
Please find below the details of the role and its responsibilities.
Manager, Business Process Mgmt. (PEX Performance Reporting)
Job Description:
McDonald’s has an exciting opportunity for a Manager, Business Process Mgmt. (PEX Performance Reporting) role based in our India Global Business Services Office. This role plays a critical role in ensuring the efficiency, quality, and reliability of service delivery within the People Experience function. This role is responsible for developing, maintaining, and delivering daily performance dashboards and reports that provide actionable insights on the operational effectiveness of both the service team and enabling technologies. The manager will work closely with functional leads, technology partners, the Enterprise Data & Analytics organization and ESM to track key metrics, flag issues, and identify opportunities to enhance performance and user experience.
The candidate is expected to reside within India.
Responsibilities:
Performance Monitoring & Reporting:
- Monitor daily operational performance across shared services including case management, SLAs, response/resolution times, and service quality.
- Track the performance and availability of enabling technologies (e.g., HRIS, case management tools, chatbot performance).
- Develop and deliver real-time and scheduled reports, dashboards, and insights to key stakeholders.
- Ensure accurate, timely data collection and reporting in alignment with agreed KPIs and SLAs.
Analytics & Insights:
- Analyze trends, variances, and root causes in service performance and system usage.
- Provide recommendations for improvements based on insights from service and tech data.
- Collaborate with process owners and operational teams to support issue resolution and process refinement.
Stakeholder Engagement:
- Act as a key liaison between the Shared Services leadership, technology teams, and service delivery units to ensure transparency and alignment on performance.
- Present findings to senior stakeholders through dashboards and regular performance reviews.
- Support leadership with ad-hoc performance analysis and reporting needs.
Data Governance & Tools:
- Ensure data integrity and consistency across reporting tools and sources.
- Work with internal teams to define and refine data standards and metrics definitions.
- Continuously improve the reporting infrastructure and tools to enhance automation and usability.
Experience:
- Proven experience in performance reporting, data analytics, or operations management within a Shared Services or HR Operations environment.
- Strong analytical skills and proficiency in reporting/visualization tools (e.g., Power BI, Tableau, Excel).
- Understanding of HR service delivery models and enabling technologies (e.g., ServiceNow, SuccessFactors, etc.).
- Ability to synthesize large volumes of data into clear, actionable insights.
- Strong attention to detail, data accuracy, and data integrity.
- Effective stakeholder management and communication skills.
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