7 Management jobs in New Sectt

Product:  Evermile:  Location:  MohaliMode:  Work From Office, UK ShiftWe are looking for a Manager - Live Operations to lead our front-line operations team and ensure that our product Evermile delivers world-class service to our merchants and partners every day. You’ll manage a team of Operations Associates, oversee all aspects of live operations and customer support, and build the processes, training, and tools that enable our team to scale efficiently.This role is ideal for someone who thrives in fast-paced environments, loves solving problems in real time, and places the customer first in every decision. You’ll be responsible for ensuring every customer interaction reflects Evermile’s commitment to reliability, care, and operational excellence.Responsibilities Customer Support & Experience Own Evermile’s customer support function, ensuring timely, empathetic, and effective resolution of issues.Champion a customer-first mindset across the operations team, setting the standard for tone, responsiveness, and quality of support.Monitor support metrics (e.g., response times, CSAT, NPS) and continuously improve workflows to enhance the customer experience.Team Leadership & Training Manage, coach, and develop a team of Operations Associates.Design and deliver onboarding and continuous training programs with a focus on customer service excellence.Provide regular feedback and instil a culture of accountability, empathy, and problem ownership.Operational Excellence Drive consistency, efficiency, and scalability across all live operations processes through AI and automation tools. Create and maintain Standard Operating Procedures (SOPs) and the operations playbook, embedding customer-first principles.Own rota planning and resource allocation to guarantee full coverage during business hours.Cross-Functional Collaboration Partner with other functions (e.g., Customer Success , Sales, Delivery Partners) to ensure smooth delivery operations and outstanding customer outcomes.Work closely with Product and Tech teams to identify operational and customer pain points, helping design tools that improve both customer and team experience.Requirements

5 - 8+ years’ experience in operations, logistics, or customer support, ideally in a startup or high-growth environment.

Excellent verbal and written English communication skills — ability to engage confidently with international clients, with a passion for clear, empathetic customer interactions.

Strong problem-solving and organizational skills, with the ability to stay calm under pressure.

Comfortable using data and metrics to measure both operational performance and customer satisfaction.

Hands-on approach with a willingness to jump into customer conversations when needed.

Nice to Have

Experience in last-mile logistics, delivery, or marketplace operations.

Familiarity with workforce management tools, support platforms (e.g., Intercom, Zendesk), or BI tools.

**Followings will be the Core Job Responsibilities of the position holder:**
1.Facilitate deployment of Operational Excellence Program across the site including ODF, LVP and new hormone block
2.Create Daily Management System Design and structure for the site and ensure adherence to OMS through a robust OMS health-check process.
3.To align KRA's in line with business vision, mission, and plant KRA's and facilitate development of individual KRA's.
4. Lead continuous improvement projects with a focus on WASTE elimination to improve quality, yields, reduce cycle times, cost, and achieve customer satisfaction.
5. Capability & Culture building to enable Business priorities and EPD strategy:
a. ZERO Loss mindset on Safety, Quality, Material, Energy, and resources through creative sustained engagement program
b. Focused and prioritized trainings with proper business need identification on SMED, DFMEA, PFMEA, Green Belt, Yellow Belt, and White Belt etc.
c. Total Productive Maintenance (TPM) Pillars launch in key Blocks.
d. TPM progression management as per the agreed glidepath
6. Metrics and Process Benchmarking, Action Planning and Tracking to make the Site #1
7. Teach Influence and Motivate staff to apply Lean Six Sigma tools as problem solving approach.
8.Track and report projected benefits; create an open environment for learning and facilitate Business Excellence/Mentor Green Belts and Advocates for Lean Sigma Projects.
9.Establish Network with other sites /Functions to exchange knowledge and best practices both internally and externally.
10. Responsible for cultivating continuous improvement culture in plant.
11. Responsible for leading and supporting Excellence projects at site.
12. Work on Business problems that are complex and diverse in scope, and may include larger project sizes, multiple functions, and/or new technologies.
13. Report balance scorecard results monthly to the site and provide metrics results.
Mentors and consults other Lean professionals on successful completion of projects and objectives.
15. Responsible for overseeing Six Sigma certification training activity for the plant operations.
16.Network with EPO global sites for implementation of best practices.
17.Ability to take stand, influence key stakeholders to prioritize right-fit Bex initiatives for the factory.
18.Technically sound professional with Black-Belt/Master Black-belt in Lean/Six-sigma.
19.Engineering Degree with experience in manufacturing/engineering/TPM is a must.
20. Shopfloor experience in unionized factories is a must.
21. Ability to get things done with speed and agility.
22. Can-Do Attitude and willingnes.s to win.
23. People agility and strong influencing skills without using power.
24. Willingness to re-locate and scalability to take up other roles in factory.
25. Must have worked in a hi-pace and complex factory environment.
26. Proven Track record of coaching team members at all levels, strong influencing skills using logic and data analytics.
27. Ability to deep dive fast and data to insights.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

Your potential has a place here with TTEC's award-winning employment experience. As a Team Lead working onsite in Mohali, Punjab, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!
What You'll Do
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
**During a Typical Day, You'll**
· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy
· Comfortable with computer systems
**What You Bring to the Role**
· Associate degree, technical school, or equivalent work experience
· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action
· Engage and support your team while focusing on the overall team performance in a dynamic environment
· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members
· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.
· Comfortable with computer systems
**What You Can Expect**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
· Use if Non US based role: Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
**Title:** _Team Lead, Service Delivery_
**Location:** _India-Punjab-Mohali_
**Requisition ID:** _045UH_