75,324 Manager Account Manager jobs in India

Roles & Responsibilities:

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long-lasting client relationships

Negotiate contracts and close agreements to maximize profits

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and

objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external

stakeholders

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on account status

Collaborate with sales team to identify and grow opportunities within territory

Assist with challenging client requests or issue escalations as needed

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Upselling and Cross selling of MediBuddy services / products

Skills & Qualifications

Proven experience in Account Management or KAM or Customer Success in B2B Industry

Proficient level with MS Office (particularly MS Excel)

Experience delivering client-focused solutions to customer needs in a B2B Industry

Proven ability to juggle multiple account management projects at a time, while maintaining

sharp attention to detail

Excellent listening, negotiation and presentation abilities

Strong verbal and written communication skills

Masters/Bachelors degree

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Position Overview

As a Manager of Upsells at Birdeye,, your role is to lead a team of sales professionals and drive revenue growth by maximizing upsell opportunities with existing customers. You will work closely with the sales team, customer success managers, and other cross-functional teams to identify opportunities, develop strategies, and execute upselling initiatives. Your goal will be to increase the adoption and usage of additional features, modules, or upgrades within the SaaS product offerings, ultimately contributing to increased customer satisfaction and revenue generation.

Key Responsibilities

Team Leadership:

• Manage and lead a team of upsell sales representatives, providing guidance, coaching, and support to achieve individual and team targets.
• Set performance goals and objectives for the team, monitor progress, and provide regular feedback and performance evaluations.

Upsell Strategy Development:

• Collaborate with the sales leadership and product teams to develop effective upsell strategies and identify target customer segments.
• Analyze market trends, customer behavior, and competitor offerings to identify upsell opportunities and tailor strategies accordingly.
• Define pricing strategies, discounts, and incentives to maximize upsell conversions while maintaining profitability.

Customer Engagement and Relationship Building:

• Collaborate with customer success teams to identify and prioritize upsell opportunities based on customer usage patterns, needs, and feedback.
• Engage directly with key customers to understand their requirements, challenges, and goals to position relevant upsell options effectively.
• Build strong relationships with existing customers to enhance customer loyalty and advocacy, fostering long-term partnerships.

Upsell Execution and Performance Tracking:

• Develop and implement upsell processes, workflows, and tools to streamline the upsell lifecycle, from identification to close.
• Monitor and analyze sales data, conversion rates, and other key metrics to measure the effectiveness of upsell strategies and identify areas for improvement.
• Provide regular reports and updates to senior management on upsell performance, revenue growth, and market trends.

Cross-functional Collaboration:

• Collaborate with marketing teams to develop targeted upsell campaigns, collateral, and materials to support sales efforts.
• Work closely with product management and development teams to understand product roadmaps, feature enhancements, and new offerings to drive upsell opportunities.
• Coordinate with customer support teams to address customer inquiries, concerns, and technical issues related to upsells.

Requirements

• Bachelor's degree in business, marketing, or a related field. MBA or relevant advanced degree is a plus.
• Proven experience in sales or account management, preferably in the SaaS industry, with a track record of successful upselling and revenue growth.
• Strong leadership and team management skills, with the ability to motivate and inspire a sales team to achieve targets.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders.
• Analytical mindset, with the ability to analyze sales data, market trends, and customer behavior to drive effective upsell strategies.
• Familiarity with CRM systems and sales tools to track and manage customer interactions and sales pipelines.
• Results-driven with a focus on achieving and exceeding upsell targets while maintaining customer satisfaction.
• Adaptability and flexibility to thrive in a fast-paced, dynamic startup environment.
• Successful candidate will report in US time zone (6:30pm -3:30am IST)

Note: The above job description is a general outline of the responsibilities and

qualifications typically associated with this role. Actual job duties may vary

depending on the organization and industry practices.

Why You'll Join Us

At Birdeye, we know that our success is tied to our customers' success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit. Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed

and loves to celebrate with you We find strength in diversity and inclusion, so we

strive to find different points of view and expect everyone to represent their authentic

self at all times.

Company Overview

Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.

Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.

Arcesium seeks an Account Manager to join the Client and Partner Development team. This individual will be responsible for all client commercial matters and will work with our global team across the US, UK, and India to create, manage, and execute strategic business plans. The successful Account Manager will develop a deep understanding of their clients’ priorities and develop strategies to leverage Arcesium’s technology and services to provide thoughtful business solutions, articulating a clear vision, and generating enthusiasm along the way.

What You’ll do:

What You’ll Need:

Our data privacy statement can be found 

Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having a wide range of backgrounds and personal characteristics.

Responsibilities & Accountabilities:

The below are the responsibilities and accountabilities;

• 'Own' the client relationship from the point of sale
• Lead, manage, and support the early life account management team
• Ensure, at all times, that new clients' problems are resolved quickly, by owning the issue and tracking resolution through the relevant back office/frontline teams
• Deliver growth in revenue including upselling products and increasing online and offline orders
• Resolve any issues created during the sale, including mismatch between client need and products sold
• Align packages with client affordability within a framework to be agreed - ensuring prompt action is taken to address clients that aren't getting what they expected or needed and neither are we
• Work closely with territory managers and regional support agents to create a streamlined approach to issue resolution and relationship management
• Understand the competitor environment
• Understand how Foodhub fits in to the industry and where, and actively research and learn everything about the industry from a commercial and a product perspective - ensuring a deep understanding about how to move the dial at a client level generating value for clients wherever possible

Skills & Experience:

The below are the skills needed,

• Intelligent and analytical - ability to go deeper than understanding the problem, providing creative and multi-dimensional resolutions
• Brave with a desire to push the boundaries, try new things and risk failure with a reasonable degree of control!
• A natural leader that can inspire, encourage, and create exceptional levels of care and passion for the business within the team
• An imperfect perfectionist able to keep progressing without getting too bogged down in issues that cannot be easily resolved
• Candidate must have at least ten years in team handling experience.

An experienced real estate transaction manager for the transaction management team. This is a senior role that requires strong leadership, stakeholder management, financial acumen, client engagement skills, building relationships, and provide strategic solutions for the delivery of clients' strategy and transactions on the real estate portfolio.

Key Responsibilities

• Account management responsibilities: The role involves maintaining client relationships, assisting in partnering with corporate real estate teams, and participating in business reviews to support client needs for the successful delivery of transaction management services
• Ownership of the real estate portfolio: Take ownership of the client real estate portfolio, critical dates reporting, pre-emptive and strategic with planning and derisking the leased and owned portfolio across India
• Client Strategy and Execution: Develop and implement strategic transaction plans to meet client goals, oversee the execution of transactions such as acquisitions, dispositions, and leases, and ensure successful delivery.
• Client reporting and process management: The position requires coordinating reporting, ensuring data accuracy, supporting users of reporting tools, preparing close-out reports, managing process documentation, and continuously identifying process improvements.
• Stakeholder Engagement: Build and maintain strong relationships with key client stakeholders, corporate real estate teams, and internal departments to ensure seamless service delivery and collaboration.
• Problem-Solving and Innovation: Proactively identify potential issues, provide tangible solutions, and leverage technology and new products to deliver enhanced value to clients.
• Financial Management: Prepare and evaluate financial analyses, manage client budget forecasting, and ensure that transactions align with cash flow plans and profitability targets.
• Transaction management duties: Key tasks include implementing portfolio plans, initiating projects and renewals, overseeing negotiations and legal reviews, managing brokers, conducting market and financial analyses, collaborating with various specialists, and ensuring process and revenue tracking.

Essential Skills and Qualifications

• Strategic Thinking: Ability to see the bigger picture and align transaction management with broader global or corporate strategies.
• Leadership and Communication: Exceptional skills in leading teams, building rapport, and communicating effectively with diverse groups, including C-suite executives.
• Client Management: Proven ability to build trust and credibility with clients and manage their expectations throughout complex transactions.
• Industry Expertise: Strong understanding of the relevant industry, such as real estate transactions (~10 years) and basic portfolio strategy.

About Us

Nucleus Software has been providing Products and Services to various Global and Regional Financial institutions, from past 39 years. As a pioneer IT service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucleus's developed platforms powers the operations of more than 200 financial institutions in 50 countries, supporting multiple business vertical's, accessible through Mobile and internet channels. Their platform supports retail banking, corporate banking, cash management, internet banking, automotive finance & other business areas.

Our software powers the operations of more than 200 Financial Institutions in over 50 countries, supporting retail lending, corporate banking, cash management, mobile and internet banking, automotive finance, and other business areas.

• 39 years of focused expertise in banking and financial services
• Entrusted by Global and Regional banks as a preferred partner for bank's Traditional to Transformative journey
• Driving large Digitalization programs for various banks using Data Science, Cloud, AI/ML, DevOps, RPA based solutions.
• An organization with an "Employee First" outlook
• 100% referenceable Services customers with perfect or close to perfect C-SAT scores
• Recognized as a "Great Place to Work "by a global research organization

Job Description

We are seeking an experienced and dynamic Account Manager to lead strategic customer relationships and drive end-to-end account success. The ideal candidate will bring a strong foundation in software delivery and program management, having grown through the SDLC from Developer to Project Manager, and now ready to take ownership of key client accounts.

As an Account Manager, you will act as a trusted advisor to our customers — ensuring engagement continuity, satisfaction, and value realization while driving renewals, expansions, and overall account growth.

Job Responsibilities:

Account Management & Customer Success

• Own the complete customer relationship — ensuring high satisfaction, retention, and engagement.
• Track and improve VOC (Voice of Customer) and NPS (Net Promoter Score) metrics.
• Drive timely resolution of VOC issues and maintain closure reports.
• Manage RED customers proactively to ensure recovery and retention.
• Lead stakeholder interactions, identifying and addressing gaps in customer connect.
• Plan and execute customer meetups, events, and festive engagements to enhance relationships.
• Drive congratulatory communication and client recognition on key milestones.

Contract & Financial Governance

• Manage and track AMC renewals, aging, and payment follow-ups.
• Oversee AMC contracts and related addendums.
• Drive Escrow renewals or initiate new ones as required.
• Manage contractual renewals for expiring agreements, ensuring continuity.
• Maintain and update the customer dashboard with account status, renewals, and financial insights.

Delivery & Program Excellence

• Lead program delivery excellence, ensuring projects meet quality, schedule, and budget goals.
• Oversee project financials, cost tracking, and profitability.
• Plan and monitor team utilization across projects.
• Ensure seamless execution through coordination with internal teams and external stakeholders.
• Support vendor management, procurement, and contract negotiations.
• Track and report program progress using Microsoft Project (MSP) and related tools.

Growth & Expansion

• Identify opportunities for account expansion and connect elevation.
• Drive reference ability, customer testimonials, and case study participation.
• Collaborate with business and delivery leadership to create growth plans for strategic accounts.

Requirements

• 12 to 18 years of overall experience, with strong exposure to Project/Program Management and Customer Relationship Management.
• Proven experience managing large enterprise accounts in the software/IT services domain.
• Hands-on expertise in project financials, profitability management, and effort/schedule variance tracking.
• Strong skills in stakeholder management, contract governance, and vendor oversight.
• Proficiency in Microsoft Project (MSP) and related tracking tools.
• PMP certification preferred.
• Excellent leadership, mentoring, and communication skills.
• Ability to work independently while fostering collaboration across cross-functional teams.

Benefits

Nucleus is well known for identifying, nurturing, and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs help our associates to continuously grow based on their capability, performance, and career aspirations.

Job Information

Job Opening ID

NUCLEUS_1736

Business Unit Name

NEO SALES-INDIA

Job Type

Permanent

Grade

8

Date Opened

25/09/2025

Number of Positions

1

Industry

IT Services

City

Mumbai

Province

Maharashtra

Country

India

Postal Code

Business Unit: SitePlug

Target Market: UK

Work Location: Mumbai

Type of Role: Individual Contributor

Product – SitePlug
The Role:
Driving mobile advertising sales for Site-Plug for UK Market.

Growing the existing business and adding additional clients who are interested in buying online media.

Knowing and quickly connecting with all major media buying agencies to be able to liaison with them daily.

Owning revenue targets and pushing for them actively.

Developing sales collaterals and business proposals and media plans.

Working closely with the client to understand requirements, providing constant feedback, and

communicating these with the product development team.

Maintaining client relations independently along with daily campaign monitoring and recommending improvements.

Pushing internal stakeholders in the company on new inventory, solutions etc. to grow the business.

What you'll need to be successful:
04+ years of relevant experience in online advertising industry Existing relationships with decision makers in the media buying space and a proven track record working with digital advertising networks, agencies, and brands.

Exceptional verbal and written communication skills.

Driven, self-motivated, with an inclination towards learning and grasping new concepts.

Should be a great team player and motivator. Creative, out-of-the-box thinker with sharp analytical skills and problem-solving ability.

Well versed with MS-Office applications like Word, Excel, and PowerPoint.

About Affinity
Established in 2006, is an advertising technology holding company that ideates, invests, and develops businesses around the intersection of technology, media, and advertising. It today operates 7 different business units – mCanvas, SitePlug, VEVE, AdopsOne, YieldSolutions, Nucleuslink and Opinary. We solve unique digital advertising and media problems globally by building scalable technology and creating proprietary and thrilling ad/media experiences for brands with a key focus on User Experience.