Manager/Senior Manager
Posted today
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About the Role:
We are looking for a creative, analytical, and result-oriented Marketing lead to help drive the growth and engagement of Miko Max subscription. The person will work with business owners and cross-functional teams to plan coordinate and execute innovative marketing and communication initiatives to drive adoption among Miko's users
The ideal candidate will need to be detail-oriented and organized, have strong creative skills, capable of handling multiple projects and priorities at once, comfortable with ambiguity.
Responsibilities :
Lead the marketing strategy, messaging, and go-to-market for Miko Max subscription across multiple channels including but not limited to email, push, website, and app to drive conversions and exceed business goals.
Design and execute strategies for New User Acquisition as well as user retention.
Design and execute the CLM journeys to improve conversions, subscription renewals
Working with a team of content writers, designers, and web developers to build a compelling discovery experience for Miko users
Develop co-branded marketing strategies with our content partners to showcase success and milestones.
Building content around new content partners to drive user engagement
Directing, planning, and assisting creative production with budget management.
Work with teams across functions (such as Product, Engineering, Content, etc.) in evaluating and implementing optimal marketing automation solutions
Develop and drive the CRM strategy; bring the over-arching Digital Activation ambition to life via a progressive CRM strategy, ensuring that the brand takes a more consumer-centric approach to key activations
Develop a personalized communication strategy for Miko customers using email, Push Notifications, SMS notifications, etc.
Create seasonal plans; working in partnership with the global CRM team on strategy and seasonal plan development. Utilize local CRM/global's existing tools and agencies, supplementing when necessary
Work with key technologies and tools to help in planning, activation, and analysis
Act as an evangelizer for the dynamic content/personalization initiatives in the Indian market, assuring an appropriate level of market buy-in and contributing to successfully drive personalization forward, by connecting content, data/analytical models, and all relevant front-end channels.
Technical Responsibilities :
Plan and deliver CRM strategies to increase loyalty and retention.
Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
Formulate CRM strategy, Communication calendar & Engagement policy, and CRM programs/campaigns and ensure to stay aligned with business objectives.
Collaborate with online, offline channels & IT to get customer data.
Strategize, Design, and implement cross-sell, and up-sell models
Use data and testing to optimize and improve the content and targeting for all customer communications.
Define, report on, and optimize key metrics
Requirements :
Min 3+ years of marketing experience with a strong understanding of marketing channels, CRM marketing, and customer life cycle management
Experience building content strategies for brands
Experience building, executing, and scaling cross-functional marketing programs
Experience using data and metrics to measure impact, determine improvements, and ability to communicate success metrics
Consumer tech start-up background preferred
Past experience with marketing to international customers is a big plus
Any experience in CRM tools such as clevertap, MoEngage, airship, etc.
Solid understanding of consumer messaging and brand reputation.
Strong interpersonal/communication skills and a high level of strategic thinking.
Superior writing, research, presentation, and project management skills.
Broad understanding of and passion for the sports and fashion/entertainment industry.
Strong written and verbal, presentation and organizational skills
Good data analytics hands-on experience with consumer analytics tools
Accomplished a range of skills from strategic thinking to creative and detailed execution
Experience in re-engagement and remarketing
Familiar with Retail & E-Commerce process & systems
Duty Manager
Posted 9 days ago
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**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Le Méridien Nagpur, Wardha Road, Nagpur, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting Property Operations and Guest Relations Needs**
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Sends copy of MOD report to all departments on a daily basis.
- Strives to improve service performance.
- Ensures compliance with all policies, standards and procedures.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Supporting Profitability Goals**
- Understands and complies with loss prevention policies and procedures.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
**Managing the Guest Experience**
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Empowers employees to provide excellent customer service.
- Provides immediate assistance to guests as requested.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Ensures employees understand customer service expectations and parameters.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Records guest issues in the guest response tracking system.
**Assisting Human Resources Activities**
- Participates as needed in the investigation of employee and guest accidents.
- Observes service behaviors of employees and providing feedback to individuals.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures employees are cross-trained to support successfully daily operations.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Delivery Manager
Posted 3 days ago
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TCS BPS IS HIRING FOR Delivery Manager role at Nagpur!
Kindly go through the norms below and apply only if its relevant .
Job Role : Delivery Manager
Job Location : Nagpur
Experience required:
5 to 10 years of work experience in International Life and Annuity Insurance Domain
Job Requirement:
Any full-time graduate (10+2+3).
Willingness to work in any shifts.
Mode of Salary credit should be through banks from all the employers (No cash in hand)
All educational and employment documents are mandatory to have.
Skill Requirement :
1. BFS and/or Insurance domain knowledge preferred
2. Experience in driving, strategizing SLA/client metrics that report health of a project (commercial
and delivery)
3. Should have had strong customer interfacing skills with particular emphasis on customer experience management in transformation
4. Good understanding of business with P&L responsibility
5. Sound exposure to Project Management Methodologies, Estimation and Pre-sales support
6. Should have an executive presence
7. Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure successful Delivery of contracted service levels.
8. Strong Client Relationship management and stakeholder management skills
9. Effective Leader and excellent personal organization and planning skills
10. Should demonstrate the ability to solve problems creatively
11. Should be able to create and manage change
12. Leveraging Business acumen, management experience, change management skills and domain expertise skills to provide strategic and tactical support to service Delivery operations
13. Ability to work effectively in ambiguity, shifting priorities and multiple deadlines
Insurance Domain.
Job Description:
- Manage and led a team of 100+ FTEs as part of customer service operations
- Provide strategic direction to the team to provide assured and best in class delivery
- Drive the off-shore solution with focus on including the right elements that will enable on-time and Quality delivery
- Responsible to help identify/ recruit resources and resource utilization
- Liaise with Business Users for Requirement for various project streams across different lines of business
- Managing and driving the overall service of the Program other channels
- Key contact for all levels of governance forums
- Responsible for complete adherence to Program Level SOW
- Business process re-engineering and optimization
"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately."
Senior Manager
Posted 3 days ago
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Job Description
TCS BPS IS HIRING FOR Senior Manager role at Nagpur!
Kindly go through the norms below and apply only if its relevant .
Job Role: Senior Manager
Job Location : Nagpur
Experience required : 14 to 20 years of work experience in International Life and Annuity Insurance Domain
Job Requirement:
Any full-time graduate (10+2+3).
Willingness to work in any shifts.
Mode of Salary credit should be through banks from all the employers (No cash in hand)
All educational and employment documents are mandatory to have.
Skill Requirement:
- 15+ or more of management experience and currently in a leadership role working in an MNC BPO driving people & organizational initiatives across different sites
- Project Management experience , Client-facing projects in a consulting and/or technology services .
- Experience in the use of technical/statistical tools to drive process improvements
Job Description:
- Own and manage various offshore Customer Journeys & new Transitions
- As part of the team, the individual will manage end to end journey for offshore team
- The Lead will own the day to day operations for this team and closely work with the Onshore Journey lead and offshore Head
- Strong and proven track record in delivering large sized transformation programs
- Manage end to end offshore Ops delivery for Back Office, digital channels and Transformation and PnL for the span .
- Will also be responsible for driving improvement customer experience and transformation across the journeys.
- Impeccable operational acumen and ability to problem solve and resolve conflict
- Experience in Client Relationship Management engaging with onshore leads, key client stakeholders, understanding their requirements and Outsourcers ability to meet them
- Experience of Driving Digital Transformation across a portfolio of accounts
- Ensure resources, capabilities and capacity to meet Customer requirements
- Initiate process, productivity and service improvements to improve Customer Satisfaction
- Demonstrates a breadth and depth of operational service delivery management expertise, in an international environment .
- Excellent analytical and problem-solving skills
- Experience in managing/supporting transitions of complex projects
- Self-motivated Leader with a keen eye for detail and ability to deal with ambiguity and complex operations
"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately."
Relationship Manager
Posted today
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Job Description
About the Role
We are looking for a motivated
Banca Insurance Officer
to drive sales through banca partnerships. The role involves working closely with bank staff, engaging with customers, and offering life insurance solutions tailored to their needs.
Key Responsibilities
- Drive insurance sales through banca channel partners.
- Develop strong relationships with bank staff and customers.
- Identify customer requirements and provide suitable insurance solutions.
- Achieve monthly and quarterly sales targets.
- Ensure adherence to compliance and company guidelines.
Requirements
- Graduation is mandatory.
- 1–3 years of sales experience in BFSI preferred
- Excellent communication and interpersonal skills.
- Target-oriented with a proactive approach.
Perks & Benefits
- Fixed CTC up to ₹3.75 LPA + incentives.
- Attractive performance-based rewards.
- Career growth in the insurance and banking sector.
For more details, contact:
Kevisha P (HR Team) –
Sales Manager
Posted today
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Job Description
- Identify and approach potential customers (homeowners, architects, interior designers, builders, etc.) to promote home automation solutions.
- Demonstrate and explain smart lighting, energy-efficient products, and automation systems to clients.
- Build and maintain strong client relationships to drive repeat business and referrals.
- Prepare and present quotations, proposals, and product demonstrations.
- Collaborate with the technical team to ensure customized solutions as per client requirements.
- Conduct market research to identify new sales opportunities and trends.
- Follow up on leads, attend client meetings, and close sales.
- Achieve monthly/quarterly sales targets and report on performance to management.
- Attend exhibitions, trade shows, and promotional events when required.
Job Types: Full-time, Permanent
Pay: ₹16, ₹50,000.00 per month
Work Location: In person
General Manager
Posted today
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Job Description
Key Responsibilities:
-Overall responsibility for project planning, execution, and team management
-Oversee civil, MEP, and finishing works
-Coordinate with consultants, contractors, and vendors
-Ensure compliance with quality standards, project timelines, and budgets
-Lead a cross-functional team of engineers and managers
-Review and approve drawings, BOQs, and schedules
Minimum 20+ years of experience in high-rise or commercial building construction
Worked with reputed construction companies on large-scale projects
Strong leadership, decision-making, and contract management skills
Mandatory Key Skills
General Manager Construction,Building Projects,Commercial Construction,Luxury Hotel Projects,Hospital Projects,Civil Construction,Project Leadership,BOQ,Project Execution,MEP Coordination,Interior Finishing,Building Construction*
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Store Manager
Posted today
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Job Description
Designation: Store Manager
Roles and Responsibilities:
· Store Ambience
· Store Display
· Store Hygiene
· Store Safety
· Stock Turnover Ratio 1:2
· Dead Stock and slow-moving stock as % of Turnover or unsold inventory as % of turnover
· Unaccounted stock
· Stock out - if stock is available at warehouse. - if not
· Fast moving and slow-moving MIS reporting - loss on store discounts on unsold material (dead stock)
· Customer loyalty program
· Customer Feedback rating > 8 plus
· 360-degree rating feedback
· Employee - bouquet and brickbats score
· Reporting head evaluation
· HR score
· Competency increment score
· Customer Grievance handling / returns handling / complain
· Perform various tasks as and when given by the senior management.
Experience: 9+ years
Skills:
· Strong customer service skills
· Superior management skills
· High level of flexibility
· Ability to adapt to different customers
· Great written and verbal communication skills
· Natural talent for motivating and developing teams
· Leadership Skills
· Multitasking
· Strong decision-making ability
· Efficiency in time management
· Expert in organizational skills
· Expert in solving grievance, customer query
· Strong customer service skills
· Financial acumen
Education: High School Diploma, Degree in Marketing Management or related.
Work Location: Nagpur
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per year
Work Location: In person
Environment Manager
Posted today
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Job Description
Prepare environmental reports, proposals, and compliance documents
Monitor industry trends, and market developments
Represent the company in meetings with government authorities and clients
Conduct presentations and negotiate with stakeholders.
Factory Manager
Posted today
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Job Description
Need experience in managing factory whole day, Check Attendance , Keep stock up dates , extensive hone use to connect client , Invoice update daily basis
Required Candidate profile
Graduate and knowledge in managing factory and multitasking