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Roles and Responsibilities

Roles and Responsibilities

Must have skill set - SEVICE NOW STUDIO, APP ENGINE, FLOW DESIGNER, SNOW ARCHTITECURE,

employee central, API's

Job Description

Position Title, Responsibility Level

Manager - Enterprise Digital Applications

Function

Global Technology

Reports to

SM – Enterprise Digital Applications

Permanent/ Temporary

Permanent

Span of Control

Individual Contributor

Location

Noida

Job Summary:

As a ServiceNow technical developer, you will be responsible for designing, developing, and maintaining applications/module on the ServiceNow platform. You will collaborate with stakeholders to gather requirements, architect solutions, and implement custom applications, workflows, and integrations to enhance business processes.

Requirements:

• 5 to 8 years’ technical experience in Service Now & Custom /Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups).
• Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS).
• Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Expertise in building service requests forms/requests items, Taks flows and workflows as per EXL functions requirement.
• Lead the conceptualization, design, development, implementation, and maintenance of new /existing Portfolio of Snow on top of App Engine.
• Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/ Alerts Setups/ Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.
• Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk across EXL.
• Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment.
• Load, manipulation and maintain integration data flow between Service Now and other third-party systems.
• ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage.
• Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment.
• Should be a good team player worked on multiple assignments / threads simultaneously

Skills:

Technical Skills

• Must have minimum 5 to 8 years of experience in Service Now & Custom /Scoped application development.
• Must have good understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery).
• Should have technical experience in workflows/ Alerts Setups/ Role Assignments and configurations . Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.
• Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow.
• Knowledge of basic and advanced delivery tools such as Excel, PowerPoint, and MS Project.

Process Specific Skills

• Understanding/Delivery Experience in a Business Aligned IT Scenarios
• Understanding and experience of using various SDLC model Agile/Scrum, Waterfall etc.
• Understanding of business processes of HR, Finance, IT would be an added advantage.

Soft skills (Desired)

• Ability to understand the overall business solution.
• Strong written and verbal communications skill.
• Strong ability to connect with multiple business processes owners and work with Global teams.
• Ability to learn new modules, technology & apps.
• Ability to work as an Individual Contributor / Technical Leader.

Education Requirements:

• Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications
• ServiceNow certification would be preferred

Must have skill set - SEVICE NOW STUDIO, APP ENGINE, FLOW DESIGNER, SNOW ARCHTITECURE,

employee central, API's

Job Description

Position Title, Responsibility Level

Manager - Enterprise Digital Applications

Function

Global Technology

Reports to

SM – Enterprise Digital Applications

Permanent/ Temporary

Permanent

Span of Control

Individual Contributor

Location

Noida

Job Summary:

As a ServiceNow technical developer, you will be responsible for designing, developing, and maintaining applications/module on the ServiceNow platform. You will collaborate with stakeholders to gather requirements, architect solutions, and implement custom applications, workflows, and integrations to enhance business processes.

Requirements:

• 5 to 8 years’ technical experience in Service Now & Custom /Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups).
• Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS).
• Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Expertise in building service requests forms/requests items, Taks flows and workflows as per EXL functions requirement.
• Lead the conceptualization, design, development, implementation, and maintenance of new /existing Portfolio of Snow on top of App Engine.
• Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/ Alerts Setups/ Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.
• Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk across EXL.
• Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment.
• Load, manipulation and maintain integration data flow between Service Now and other third-party systems.
• ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage.
• Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment.
• Should be a good team player worked on multiple assignments / threads simultaneously

Skills:

Technical Skills

• Must have minimum 5 to 8 years of experience in Service Now & Custom /Scoped application development.
• Must have good understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery).
• Should have technical experience in workflows/ Alerts Setups/ Role Assignments and configurations. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.
• Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow.
• Knowledge of basic and advanced delivery tools such as Excel, PowerPoint, and MS Project.

Process Specific Skills

• Understanding/Delivery Experience in a Business Aligned IT Scenarios
• Understanding and experience of using various SDLC model Agile/Scrum, Waterfall etc.
• Understanding of business processes of HR, Finance, IT would be an added advantage.

Soft skills (Desired)

• Ability to understand the overall business solution.
• Strong written and verbal communications skill.
• Strong ability to connect with multiple business processes owners and work with Global teams.
• Ability to learn new modules, technology & apps.
• Ability to work as an Individual Contributor / Technical Leader.

Education Requirements:

• Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications
• ServiceNow certification would be preferred

Roles and Responsibilities

JD :

- comprehensive overall understanding of government e-marketplace
(gem),

- deep understanding of government procurement process through
government e-marketplace (gem)/e-procurement portal/cppp, including
addition of categories, registering with the requisite portal,
vendor registration and completion of formalities.

- tracking of government bids and tenders through gem/ e-procurement
portal.

- should be able to update/upload product specifications & pricing in
gem portal.

- handling a high volume of customer enquiries floated under the gem
portal, and to maintain records/analysis of enquiries.

- preparation of all tender documents in the specific formats related
to the bid & submit the documents in stipulated time limits, both
online & offline.

- preparation of pre-qualification and eligibility criteria of tender
documents.

- good knowledge of participation & submission of government tenders,
both online & offline.

- attending the bid openings (where possible), and doing competition
analysis, along with handling compliance/deviation (if any) to get
technically qualified.

- coordinate with the respective officials and document the progress
of the tenders.

- on-boarding & authorizing channel partners across the country, on
the gem portal.

- training the channel partners & their teams, about gem portal.

- ability to resolve gem based queries of partners & various govt.
authorities.

- a minimum of 2- 4 years experience in directly operating in gem

- driving empanelment in govt / psu organizations

- develop build relationship with key stake holders in identified
organisations.

preferred :

candidate with furniture background

key result areas

operational efficiency in gem

conversions in comparison mode in gem

tat for quoting tender

tat for adding dealers

contributions made for sales team support

empanelment in government and public sector units

Position Summary

JOB DESCRIPTION

• Flexible work options - work smarter in a way that suits your lifestyle
• Exposure to the Firm’s priority clients – work on high-impact accounts
• Cross-business collaboration - work across all lines of service to solve our client’s biggest challenges

About the Role

As part of the One Firm Clients & Markets team, the