Explore abundant manager opportunities across India, a nation experiencing substantial economic growth. Various industries seek experienced and capable managers to lead teams and drive strategic initiatives, from 230,737 Manager jobs in India
Project & Operations Manager
Posted today
Job Viewed
Job Description
Responsibilities:
1. Coordination & Planning
- Manage & supervise weekly/monthly
content and production calendars
. - Coordinate between
social media, design, production, and client servicing
teams. - Schedule and oversee
shoots, post-production, and delivery timelines
. - Track project milestones and send regular updates to CEO and the team.
2. Execution Management
- Ensure all deliverables (videos, posts, stories, campaigns) go out on time by the respective teams and meet quality standards.
- Follow up with teams on task status and identify bottlenecks early.
- Assist in onboarding freelancers, vendors, or collaborators.
- Lead daily meetings, client meetings whenever required
- Track and update daily task sheets with project status and updates with the help of SM Team
3. Process & Efficiency
- Build
checklists, SOPs, and timelines
for repeatable tasks (shoot prep, edits, posting). - Streamline communication across teams
- Track budgets and ensure resources are being used efficiently.
4. Client & Team Support
- Support teams by preparing timelines, shoot decks, and progress reports.
- Be the go-to person for ensuring alignment between client expectations and delivery.
- Maintain a calm, problem-solving approach when handling tight deadlines or last-minute changes.
Note:
Candidate must be located in Pune & willing to work from the office.
- Industry - Marketing Services
- Employment Type - Full-time
- Experience - Min. 3 years in handling Agency operations
- Location - Koregaon Park, Pune.
Project Operations Manager
Posted today
Job Viewed
Job Description
Company Description
Sky IT Infratech Pvt. Ltd., headquartered in Delhi, is a forward-thinking solutions provider specializing in Data Center and Server Room Infrastructure. We deliver cutting-edge IT infrastructure solutions to meet the evolving needs of businesses across India, with a client base spanning various sectors such as Pharmaceuticals, Manufacturing, Automotive, and IT. Our skilled team of consultants, project managers, and technical analysts offer complete turnkey solutions that include design, consultancy, execution, and support. Sky IT Infratech is committed to building intelligent, scalable, and secure environments that support business continuity and future growth.
Job Description – Project & Operations Manager
Position:* Project & Operations Manager
Department:* Projects & Operations
Role Description
This is a full-time hybrid role for an Operations Project Manager with some work-from-home flexibility. The Operations Project Manager will oversee and manage various projects from inception to completion, ensuring they are completed on time, within scope, and within budget. Day-to-day tasks will include coordinating project activities, developing project plans, managing resources, monitoring project progress, and communicating with stakeholders. The role also involves operational management to ensure efficient processes and adherence to company standards.
Key Responsibilities
Project Management
- Plan, execute, and monitor IT infrastructure and data center projects from initiation to handover.
- Prepare detailed project schedules, resource plans, and budgets.
- Track project progress, identify bottlenecks, and implement corrective actions.
- Conduct weekly review meetings with internal teams and clients to ensure alignment.
Operations Management
- Oversee day-to-day site operations, ensuring compliance with company standards, safety policies, and client requirements.
- Coordinate with Procurement, Logistics, Billing, and HR teams for smooth operations.
- Optimize resource utilization and manage workforce deployment effectively.
- Ensure timely reporting of project and operational updates through consolidated sheets and dashboards.
Team & Stakeholder Management
- Lead and mentor Project Engineers, Site In-charges, and support staff.
- Act as a key point of contact for clients, addressing escalations and ensuring service quality.
- Build strong relationships with vendors, contractors, and partners to support project and operational requirements.
Process & Compliance
- Implement standard operating procedures (SOPs) for project execution and operations.
- Ensure adherence to legal, safety, and statutory compliances at all sites.
- Drive continuous improvement initiatives for operational efficiency and project delivery excellence.
Required Skills & Competencies
- Strong knowledge of project management methodologies and operational best practices.
- Excellent leadership, communication, and client-handling skills.
- Ability to manage multiple projects and operational requirements simultaneously.
- Problem-solving ability and decision-making skills under pressure.
Qualifications & Experience
- Bachelor's or Master's Degree is Mandatory in Bachelor of Technology (B.Tech) / Master of Business Administration (MBA) / Bachelor of Engineering(B.E)
- 5–8 years of experience in project and operations management, with at least 2–4 years in a managerial capacity.
- PMP certification preferred.
Job Type: Full-time
Pay: ₹60, ₹80,000.00 per month
Work Location: In person
Project Operations Manager
Posted today
Job Viewed
Job Description
Req ID:
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Could you be the full-time Project Operations Manager in Sricity, Tada, AP we're looking for?
Your future role
- Take on a new challenge and apply your project management expertise in a dynamic and innovative field. You'll work alongside collaborative, detail-oriented, and driven teammates.
- You'll play a pivotal role in ensuring the operational success of train projects, delivering on Quality, Cost, Delivery, and Performance (QCDP) objectives. Day-to-day, you'll work closely with teams across the business, including Industrial, Production, Technical, Supply Chain, Quality, and Sourcing departments, while also coordinating with external stakeholders like customers, partners, and suppliers. You'll lead the operational project team to align with contractual requirements, engage in problem-solving, and much more.
- You'll specifically take care of coordinating Alstom Participating Units and managing project logistics, but also supporting gate reviews and ensuring compliance with applicable standards.
We'll look to you for:
- Aligning the operational project team with contractual requirements and delivering QCDP commitments.
- Coordinating and animating the operational team of the project.
- Ensuring regular project team meetings, follow-ups on open items, and decision-making to optimize results.
- Engaging in problem-solving when technical and/or operational issues arise.
- Supporting Gate Review and Configuration and Change Management processes.
- Coordinating logistics and technical support with Participating Units.
- Providing efficient and relevant reporting to the Project Manager and Alstom Management.
- Supporting project reviews, including CPR/RPR, MPR, WPR, and Risks, Savings, and Opportunities reviews.
- Ensuring compliance with applicable rules, instructions, and standards, including Code of Ethics, EHS, Railway Safety, and Quality standards.
All about you
We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:
- Bachelor's degree in engineering
- Experience or understanding of business and industrial environments.
- Knowledge of team management and operational leadership (e.g., planning, cost, or industrial management).
- Familiarity with project management principles.
- A strong command of English, with excellent writing and communication skills.
- Customer-focused and results-driven mindset, with the ability to compromise and make decisions.
- Rigorous, well-organized, and skilled in conflict management and multitasking.
- Teamworking and interpersonal skills to foster collaboration.
- Knowledge of manufacturing processes and, ideally, the railway industry.
Things you'll enjoy
Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:
- Enjoy stability, challenges, and a long-term career free from boring daily routines.
- Work with cutting-edge security standards for rail signalling.
- Collaborate with transverse teams and helpful colleagues.
- Contribute to innovative projects that shape the future of mobility.
- Utilise our flexible and inclusive working environment.
- Steer your career in whatever direction you choose across functions and countries.
- Benefit from our investment in your development through award-winning learning programs.
- Progress towards leadership roles or specialized career paths in project operations.
- Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).
You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you
Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.
Job Segment: Logistics, Supply Chain Manager, Operations Manager, Project Manager, Supply Chain, Operations, Technology
Project Operations Manager
Posted today
Job Viewed
Job Description
"Coordinated success starts with a great project coordinator."
Atidan global team is looking for candidates who have strong interpersonal skills, problem solver over problem dictators, high on flexibility (global coordination role), pleasing personality (global stakeholder management role), good presentation skills (internal employee trainings).
Required Skills:
- 1-5 years in Project coordination in an IT services company.
- Facilitates communication with the Internal and External stake holders.
- Organizing multiple business meetings, capturing minutes of meetings, and making sure action points are closed.
- Monitoring support and proposal tickets and assigning it to the right resources with help of project managers.
- Periodically reviewing/auditing project email DLs.
- To ensure project related documents are updated by project managers.
- Monitoring Email and MS teams channel for client escalations & ensuring corrective measures & actions are taking on them by respective resources.
- Improving operation/delivery related processes.
- Scheduling & coordinating organizational level meetings.
- Verifying, reviewing, and validating timesheets and ensuring review changes are incorporated.
- Regularly compile and communicate information related to critical activities, resources, and project timelines.
- Good in MS Excel.
Soft Skills:
- Good people and management skills
- Flexible to handle multiple roles and responsibilities as per business demand.
- Strong problem-solving and analytical skills.
- Strong follow up skills and ability to multitask.
Good to have:
- Knowledge of SDLC and agile Scrum methodologies.
- Office Timings: 12:00 PM to 9:00 PM
- Job Location: Andheri Mumbai
- Current work mode is Hybrid, minimum 2 to 3 days work from office. Later it will be 5 days working from office.
- Candidates who live nearby Andheri location would be given high preference.
- Graduation degree: BE (CS/IT) OR BSC/BCA (CS/IT) + MBA.
- Preferred would be BSc IT + MBA.
About Atidan:
- Atidan technologies started IT services in the year 2005 and we are a well-established 18+ years MNC with 16 years of Microsoft GOLD Partner certified. Also been recognized as ELITE GOLD & directly managed partners.
- We offer a boutique of Enterprise Software development, Cloud Engineering and Premium Staffing services.
- We have offices globally in US, UK, Singapore, India, and consultants in 14 countries.
- Our services include delivering cutting-edge tech solutions on Azure Cloud Migrations, Mobile technologies, Microsoft Power Platform, MS Dynamics, SharePoint, IOT, Artificial Intelligence, M365, Analytics & Custom Apps.
- Our customers include several fortune 1000 companies in USA and rest of the world like New York Times, Times Warner, Disney, Comcast, General Mills, etc
- Our work has been recognized by Gartner, Microsoft, IBM, Apple and Great place to Work.
- We had successfully completed close to 300+ engagements in just last two years, 2022 was phenomenal growth in IT Infra for us.
- We are now in demand for 24/7 operations & Full-stack resources.
- We provide personalised learning path for your career growth. It includes upskilling and training program. You are given access to thousands of specially curated trainings. We sponsor certifications.
For more details, please visit our LinkedIn page:
Project Operations Manager
Posted today
Job Viewed
Job Description
Req ID:
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Could you be the full-time Project Operations Manager in Sricity, Tada, AP we’re looking for?
Your future role
Take on a new challenge and apply your project management expertise in a dynamic and innovative field. You’ll work alongside collaborative, detail-oriented, and driven teammates.
You'll play a pivotal role in ensuring the operational success of train projects, delivering on Quality, Cost, Delivery, and Performance (QCDP) objectives. Day-to-day, you’ll work closely with teams across the business, including Industrial, Production, Technical, Supply Chain, Quality, and Sourcing departments, while also coordinating with external stakeholders like customers, partners, and suppliers. You’ll lead the operational project team to align with contractual requirements, engage in problem-solving, and much more.
You’ll specifically take care of coordinating Alstom Participating Units and managing project logistics, but also supporting gate reviews and ensuring compliance with applicable standards.
We’ll look to you for:
Aligning the operational project team with contractual requirements and delivering QCDP commitments.
Coordinating and animating the operational team of the project.
Ensuring regular project team meetings, follow-ups on open items, and decision-making to optimize results.
Engaging in problem-solving when technical and/or operational issues arise.
Supporting Gate Review and Configuration and Change Management processes.
Coordinating logistics and technical support with Participating Units.
Providing efficient and relevant reporting to the Project Manager and Alstom Management.
Supporting project reviews, including CPR/RPR, MPR, WPR, and Risks, Savings, and Opportunities reviews.
Ensuring compliance with applicable rules, instructions, and standards, including Code of Ethics, EHS, Railway Safety, and Quality standards.
All about you
We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:
Bachelor's degree in engineering
Experience or understanding of business and industrial environments.
Knowledge of team management and operational leadership (, planning, cost, or industrial management).
Familiarity with project management principles.
A strong command of English, with excellent writing and communication skills.
Customer-focused and results-driven mindset, with the ability to compromise and make decisions.
Rigorous, well-organized, and skilled in conflict management and multitasking.
Teamworking and interpersonal skills to foster collaboration.
Knowledge of manufacturing processes and, ideally, the railway industry.
Things you’ll enjoy
Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:
Enjoy stability, challenges, and a long-term career free from boring daily routines.
Work with cutting-edge security standards for rail signalling.
Collaborate with transverse teams and helpful colleagues.
Contribute to innovative projects that shape the future of mobility.
Utilise our flexible and inclusive working environment.
Steer your career in whatever direction you choose across functions and countries.
Benefit from our investment in your development through award-winning learning programs.
Progress towards leadership roles or specialized career paths in project operations.
Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
Job Segment: Logistics, Supply Chain Manager, Operations Manager, Project Manager, Supply Chain, Operations, Technology
Operations Manager
Posted 2 days ago
Job Viewed
Job Description
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
**Designation** : Operations Manager
**Location:** Sec-21 GGN
**Reports to (level of category)** : Senior Operations Manager
**Role Objective**
Follow up is the most essential part in the RCM cycle. It is usually the last step in the cycle after cash posting. After Denial management (AR Follow up), again the cycle starts till the payment is made by the insurance company.
**Essential Duties and Responsibilities**
Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
a) Day-to-day operations
b) People Management (Work Allocation, On job support, Feedback & Team building)
c) Performance Management (Productivity, Quality, One-On-One sessions, KRA, PIP)
d) Reports (Internal and Client performance reports)
e) Work allocation strategy
f) CMS 1500 & UB04 AR experience is mandatory.
g) Span of control - 80 to 100
h) Thorough knowledge of all AR scenarios and Denials
i) Expertise in both Federal and Commercial payor mix
j) Excellent interpersonal skills
h) Should be capable to interact with US clients and manage escalations
**Qualifications**
+ Graduate in any discipline from a recognized educational institute
+ Good analytical skills and proficiency with MS Word, Excel and PowerPoint
+ Good communication Skills (both written & verbal)
**Skill Set**
+ Candidate should be good in Denial Management
+ Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials.
+ Ability to interact positively with team members, peer group and seniors.
+ Demonstrated ability to exceed performance targets.
+ Ability to effectively prioritize individual and team responsibilities.
+ Communicates well in front of groups, both large and small.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
Operations Manager
Posted 2 days ago
Job Viewed
Job Description
R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place To Work Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
**Designation** : Operations Manager
**Location:** Hyderabad
**Reports to (level of category)** : Senior Operations Manager
**Role Objective:**
Follow up is the most essential part in the RCM cycle. It is usually the last step in the cycle after cash posting. After Denial management (AR Follow up), again the cycle starts till the payment is made by the insurance company.
**Essential Duties and Responsibilities:**
Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
Day-to-day operations
People Management (Work Allocation, On job support, Feedback & Team building)
Performance Management (Productivity, Quality, One-On-One sessions, KRA, PIP)
Reports (Internal and Client performance reports)
Work allocation strategy
CMS 1500 & UB04 AR experience is mandatory.
Span of control - 80 to 100
Thorough knowledge of all AR scenarios and Denials
Expertise in both Federal and Commercial payor mix
Excellent interpersonal skills
Should be capable to interact with US clients and manage escalations
**Qualifications:**
Graduate in any discipline from a recognized educational institute
Good analytical skills and proficiency with MS Word, Excel and PowerPoint
Good communication Skills (both written & verbal)
**Skill Set:**
Candidate should be good in Denial Management
Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials.
Ability to interact positively with team members, peer group and seniors.
Demonstrated ability to exceed performance targets.
Ability to effectively prioritize individual and team responsibilities.
Communicates well in front of groups, both large and small.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
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Operations Manager
Posted 2 days ago
Job Viewed
Job Description
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Operations Manager oversees and directs all aspects of the hotel's operational departments which include, the Front Desk Service, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards of team members. He / she ensures the highest level of customer satisfaction.
**What will I be doing?**
As the Operations Manager, you will be responsible for performing the following tasks to the highest standards:
+ Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, CD, FC and HRD.
+ In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.
+ Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service.
+ Train team members and implement Hilton standard and related departmental regulations.
+ Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.
+ Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.
+ Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services.
+ Manage direct reports professionally to ensure effective teamwork and operations.
+ Plan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report.
+ Conduct regular Operations meetings including all direct reports.
+ Supervise daily team members' performance and grooming.
+ Ensure that duty rosters are based on the needs of the hotel and are compliant with labour laws.
+ Ensure hotel and direct reports achieve key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
+ Work with the CD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
+ Assist the CD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
+ Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
+ Evaluate competitors' products and price policies twice a year.
+ Ensure that VIP guests receive the care and service they deserve every day.
+ Adhere to the hotel's security and emergency policies and procedures.
+ Assist the General Manager in all activities and functions relating to the daily operations of the hotel.
+ Complete relevant tasks assigned by the General Manager.
+ The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
+ Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
An Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Hospitality: Passionate about delivering exceptional guest experiences.
+ Integrity: Do the right thing, all the time.
+ Leadership: Strive to be leader in our industry and in our communities.
+ Teamwork: A team player in everything you do.
+ Ownership: Take ownership of your actions and decisions.
+ Now: Operate with a sense of urgency and discipline.
+ College degree or equivalent.
+ At least 2 years of relevant operations experience.
+ Experienced in the Hospitality, Travel and Leisure industry management.
+ Proficient in English to meet business needs.
+ Proficient in Microsoft Word and Excel.
+ Resourceful, creative and able to maintain flexibility.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Operations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BXRS_
**EOE/AA/Disabled/Veterans**
Operations Manager
Posted 2 days ago
Job Viewed
Job Description
Operations Manager
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
**Role and Key Responsibilities:**
+ Service Desk Operations:
+ Oversee and manage daily operations of the service desk, ensuring efficient handling of all support requests.
+ Monitor key performance indicators (KPIs) to ensure timely resolution of incidents and service requests.
+ Ensure proper escalation procedures are followed for critical issues. Manage service desk ticketing systems and workflows for improved efficiency.
+ Team Management:
+ Lead and mentor a team of service desk professionals, providing guidance, coaching, and performance evaluations.
+ Set clear goals and performance standards for team members, encouraging continuous improvement.
+ Ensure the team is adequately trained in technical skills, service desk tools, and customer service techniques.
+ Coordinate staff schedules to provide adequate coverage during business hours.
+ Customer Satisfaction:
+ Adopt a customer-centric culture within the service desk team, ensuring a high level of customer satisfaction.
+ Analyse customer feedback and service reports to identify areas for improvement.
+ Act as an escalation point for complex or unresolved issues, maintaining a professional relationship with key stakeholders.
+ Process Improvement:
+ Review and improve service desk processes to align with ITIL or other service management frameworks.
+ Develop and maintain documentation for service desk procedures, ensuring they are regularly updated.
+ Collaborate with IT and business teams to develop service level agreements (SLAs) and ensure compliance.
+ Implement and manage tools for monitoring service desk performance and identifying trends in issue resolution.
+ Reporting and Analysis:
+ Prepare and present regular reports on service desk performance, trends, and areas for improvement.
+ Provide recommendations for optimizing service delivery and operational efficiency based on data analysis.
+ Track and analyse support tickets to identify recurring issues and implement preventative solutions.
**Key skills & knowledge:**
+ Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
+ 7+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position.
+ Proven experience managing a customer-facing service desk or IT support team.
+ Strong understanding of IT service management (ITSM) frameworks such as ITIL.
+ Excellent problem-solving and decision-making abilities.
+ Strong leadership, communication, and team management skills.
+ Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
+ Ability to work in a fast-paced environment and manage multiple priorities.
+ Stay up-to-date with emerging technologies and industry trends to continuously improve service desk functions.
Preferred Qualifications:
+ ITIL Foundation and other relevant certifications.
+ Proficient in utilizing ticketing tools such as Service Now for efficient incident management, service request handling, and workflow optimization
+ Experience with cloud-based solutions, enterprise software, and network management.
+ Strong knowledge of the MS Office Suite and expertise in creating reports following best practices for effective presentation.
+ Experience in change management and continuous improvement initiatives.
Key Competencies:
+ Leadership and team management
+ Customer-focused mindset
+ Strong technical knowledge
+ Analytical and reporting skills
+ Communication and interpersonal skills
+ Process improvement and change management
**Educational Qualification** : Graduate
**Disclaimer:-**
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
India Pune, Maharashtra
Language Requirements:
Time Type:
Full time
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Operations Manager
Posted 1 day ago
Job Viewed
Job Description
Role Summary
This position requires deep domain knowledge in US mortgage processes, a data-driven mindset, and strong stakeholder management skills. The role spans loan origination, servicing, credit operations, valuations, and asset management, ensuring operational excellence, regulatory compliance, and alignment with strategic business objectives. Must be organized, experienced with reconciliations and workflows, and be able to multi-task and meet daily production requirements.
Job Requirements
Education
- Must have a bachelor’s degree in business, finance or related field/s
Relevant Experience
- Minimum of 3-5 years of experience in operations, credit or funding/closing management, preferably within private money lending or mortgage industry
- 5 years or more of leadership experience (must have handled team size of 50+ team members)
- Deep understanding of private money lending, strong project management skills and proactive approach to managing a fast-paced environment
- Experience working on process improvement initiatives
- Strong interpersonal skills for coordinating with internal and external counterparts
- Strong analytical and problem-solving skills
- Good presentation skills for educating internal counterparts on process developments
- Good planning and organizational skills to balance and prioritize work
Technical Know-how/Tools used
- Advanced Knowledge and ability to create standard internal management reports & dashboards for the function
- Intermediate understanding of business concepts, tools, and processes that are needed for making sound business decisions
- Advanced understanding of internal controls and ability to assist and oversee in the development of the team/s.
- Advanced knowledge to enhance process efficiencies, analysis and reporting
- Expertise in MS Office
- Experience in loan management software is a plus.