5,320 Technology jobs in India

Manager in Website (Business Analyst)
Position
Location
Qualification
Age Limit
Manager in Website (Business Analyst)
Mumbai
BE /B. Tech/ MCA
35 years
**Experience - Manager (No of positions - 2)**:
**Skills Preferred**:
1.Minimum of 5 years of professional experience
**2.Qualifications**: B E / B Tech / MCA from reputed University
3.Experience in software analysis / design and requirement finalization
4.Experience in software support / liason with vendor
5.Experience of working on website and Mobile App
6.Exposure to working with Digital Signature (PKI Infra)

1.Software requirement analysis and finalization
2.Software testcase preparation, execution
3.Application Monitoring and providing support
4.Liason with business users for requirement finalization
5.Documentation of test cases, Impact analysis and ensure SDLC as per ISO 27001
6.Conducting end to end testing UAT, Regression and support for Live release.
Deputy Manager - Network Support Engineer
Position
Location
Qualification
Age Limit
Deputy Manager - Network Support Engineer
Mumbai
BE / B Tech
35
Experience - Deputy Manager (No of positions - 2)
**Skills Preferred**:
Hands on experience on Firewall, Router & Switches configuration is must
Hands on knowledge on Server Load Balancers & Link Load Balancer configuration will get added advantage

Configure and install various network devices and services (e.g., routers,
switches, firewalls, load balancers, VPN, QoS)
Perform network maintenance and system upgrades including service packs,
patches, hot fixes and security configurations.
Monitor performance and ensure system availability and reliability.
Monitor the connectivity & liaise with ISP for resolving connectivity related
issues.
Monitor system resource utilization, trending, and capacity planning.
Performing configuration backup of network devices
Provide Level 2/3 support and troubleshooting to resolve issues.
Work within established configuration and change management policies to
ensure awareness, approval and success of changes made to the network infrastructure.
Select and implement security tools, policies, and procedures in conjunction with
the company?s security team
Liaise with vendors and other IT personnel for problem resolution.
Handson knowledge on Firewall, Server Load Balancer, Link load Balancers is
mandatory.
Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF)
Hand-on experience in VLAN configuration, VXLAN configuration on ASIC
switches
Hands-on experience with monitoring, network diagnostic and network analytics
tools
Engineering degree or Graduation from reputed university is must.
CCNP certification will get added advantage.
Minimum 10 yrs. experience as a Network Admin
Current CTC and Expected CTC to be mentioned clearly
Deputy Manager - Network Support Engineer (Location - Hyderabad)
Position
Location
Qualification
Age Limit
Deputy Manager - Network Support Engineer
Hyderabad
BE / B Tech
35
Experience - Deputy Manager (No of positions - 2)
**Skills Preferred**:
Hands on experience on Firewall, Router & Switches configuration is must
Hands on knowledge on Server Load Balancers & Link Load Balancer configuration will get added advantage

Configure and install various network devices and services (e.g., routers,
switches, firewalls, load balancers, VPN, QoS)
Perform network maintenance and system upgrades including service packs,
patches, hot fixes and security configurations.
Monitor performance and ensure system availability and reliability.
Monitor the connectivity & liaise with ISP for resolving connectivity related
issues.
Monitor system resource utilization, trending, and capacity planning.
Performing configuration backup of network devices
Provide Level 2/3 support and troubleshooting to resolve issues.
Work within established configuration and change management policies to
ensure awareness, approval and success of changes made to the network infrastructure.
Select and implement security tools, policies, and procedures in conjunction with
the company?s security team
Liaise with vendors and other IT personnel for problem resolution.
Handson knowledge on Firewall, Server Load Balancer, Link load Balancers is
mandatory.
Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF)
Hand-on experience in VLAN configuration, VXLAN configuration on ASIC
switches
Hands-on experience with monitoring, network diagnostic and network analytics
tools
Engineering degree or Graduation from reputed university is must.
CCNP certification will get added advantage.
Minimum 10 yrs. experience as a Network Admin
Current CTC and Expected CTC to be mentioned clearly
Assistant Manager / Dy. Manager / Manager - Windows System Administrator (Location - Hyderabad)
Position
Location
Qualification
Age Limit
Assistant Manager / Dy. Manager / Manager - Windows System Administrator (Location - Hyderabad)
Hyderabad
B. E / B. Tech
Up to 35 years
**Skills Preferred**:
**Operating Systems**: Proficient in Windows Server (va

**Job Title:**
SAP BW4HANA + Azure Developer
**Job Grade** (refer to JE)
Manager 1 / Manager 2
**Function:**
IT
**Sub-function:**
SAP BW
**Managers Job Label:**
G9A
**Location:**
Sun House, Mumbai
**No. of Direct Reports (if any)**
-
**Business Unit:**
IT
**Areas Of Responsibility**
At Sun Pharma, we commit to helping you **Create your own sunshine** by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.
**Are You Ready to Create Your Own Sunshine?**
As you enter the Sun Pharma world, youll find yourself becoming Better every day through continuous progress. Exhibit self-drive as you Take charge and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we Thrive together and support each others journeys.
**Job Summary**
We are searching for skilled SAP BW / BW4HANA Developer and Data engineer to join our dynamic team. The role involves working closely with business stakeholders to understand business requirement and translating them into technical specifications and ensure successful deployment.
**Responsibilities:**
+ BW4HANA information model development. Major experience in end to end implementation of SAP data warehouse platform
+ Hands-on experience in BW application area like SD, MM , PP, VC , PM , FICO .
+ Hands-on experience in new technology like HANA , SQL etc
+ Data Lake build and design.
+ Knowledge in Azure platform development along with SAP data warehouse
+ Knowledge in analytical platform is good to have.
+ In depth knowledge of info-providers like CP, ADSO and Open ODS.
+ Knowledge of ETL from SAP transactional systems.
+ Hands on experience on BW ABAP/AMDP scripts used in routines / transformations or customer exits.
+ Resolving issues in process chains and user reports.
+ Developing Queries in B4Hana and analytics using Analysis for Office
+ Knowledge BO report development is good to have.
+ Preparation of technical document.
+ Monitor the system performance and make adjustments as needed.
**Travel Estimate**
As per project need
**Job Scope**
**Internal Interactions (within the organization)**
With Business Project stakeholders
**External Interactions (outside the organization)**
With SMEs , CoEs
**Geographical Scope**
**Financial Accountability (cost/revenue with exclusive authority)**
**Job Requirements**
**Educational Qualification**
BSc.IT, BSc.CS, BE.
**Specific Certification**
Good to have - SAP BW4HANA
**Experience**
Minimum 5-7 years.
**Skill (Functional & Behavioural): Good Communication Skill, Analytical ability**
**Your Success Matters to Us**
At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. _Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Lets create a brighter future together!_
**_Disclaimer:_** _The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s)._
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.

**Additional Information**
**Job Number** 25120589
**Job Category** Information Technology
**Location** The Westin Jaipur Kant Kalwar Resort and Spa, Delhi - Jaipur Expressway, Jaipur, India, India,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May manage property systems technicians and interfaces with vendors, owners, Executive Committee and property staff.
**CANDIDATE PROFILE**
**Education and Experience**
- BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position.
- Previous experience in IR Global Field Services or Marriott Systems Support desirable.
- System-related professional certifications desired.
**CORE WORK ACTIVITIES**
**Ensuring Client Technology Needs are Met**
- Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Monitors, verifies and manages the acquisition and maintenance of property based systems.
- Analyzes information, identifies current and potential problems and proposes solutions.
- Maintains, inspects and repairs equipment.
- Inspects and verifies the maintenance of the equipment or the environment.
- Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
- Manages IR activities to ensure the property infrastructure and applications systems are functional at all times.
- Verifies solutions are consistent with the client's needs and brand specific IR environment.
- Administers and maintains mail and email.
- Maintains inventories and manages IT hardware/software.
- Provides Internet support and maintenance (if applicable)
- Provides cable management support.
- Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
- Consults on specific application issues or hardware/software problems.
- Provides feedback to Lodging IR on application functional performance and system performance.
**Managing Projects and Policies**
- Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Monitors processes and evaluating information according to SOP and LSOP requirements.
- Enforces IR policies and standards protecting company hardware, software and other resources at the property.
- Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.
**Maintaining Information Systems and Technology Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.
- Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification.
- Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
- Verifies proper asset management.
- Performs on-site monitoring of all projects.
- Verifies that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
**Demonstrating and Applying IR Knowledge**
- Keeps up-to-date technically and applies new knowledge to your job.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Provides technical expertise and support.
**Leading IR Team**
- Serves as a role model to demonstrate appropriate behaviors.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Celebrates successes and publicly recognizes the contributions of team members.
- Provides a technical perspective to information needs along with cost/benefits understanding in an influencing role.
**Managing and Conducting Human Resource Activities**
- Verifies employees are treated fairly and equitably.
- Verifies property policies are administered fairly and consistently.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.
- Manages vendors for property IT requirements functioning as escalation point for problem resolution.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global?team, and **become** the best version of you.

**Additional Information**
**Job Number** 25117833
**Job Category** Information Technology
**Location** Fairfield by Marriott Indore, Plot No 18/C, CA Scheme 94, Indore, Madhya Pradesh, India, 452010VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Career Area:**
Technology, Digital and Data
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Your Impact Shapes the World at Caterpillar Inc**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Job Summary**
We are seeking a **skilled Manager Informational Technology** to join our GCIO Manufacturing Support -CAT IT Division.
The incumbent is expected to manage employees who are responsible for development projects, development teams and application support functions
The preference for this role is to be based out of **Chennai - Brigade World Trade Center, TN and Bangalore PSN Office , Whitefield, KA**
**What you will do**
+ Support business unit IT needs aligning towards IT roadmaps that enable business unit objectives and communicate results.
+ Maintain strong relationships and communications with other functions, key customers and partners.
+ Maximize staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
+ Analyze applications to ensure that all systems that are developed, meet business needs and specifications.
+ Monitor and maintain adherence and compliance to quality standards on an ongoing basis.
+ Execute translating client's requirements to functional documentation, participate in technical designs and test plan with coaching and train
+ Proactively execute customer support processes and activities for the implementation of new or existing applications
**What you will have**
+ Engineering Degree or Equivalent with 10 years of experience
+ 5 This position requires candidate to work a 5-day -a -week schedule in the office
**Skills desired:**
**Core Application Systems:** Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
Level Extensive Experience:
+ Manages application-related issues, implications, and approaches with clients.
+ Evaluates key interfaces and interdependencies among core applications systems.
+ Explains features and benefits of core applications for consideration by business units.
+ Implements existing and planned application enhancements in major business units.
+ Tracks data flow between own applications and core applications in other business areas.
+ Plans enhancement, conversion, and retirement strategies for core applications.
**Information Technology Trends:** Knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization.
Level Working Knowledge:
+ Discusses existing and planned IT technologies relevant to own function.
+ Participates in at least one major IT initiative within own function.
+ Discusses several pertinent technology trends.
+ Reviews organization's recent experience in introducing new technologies.
+ Seeks the appropriate experts to obtain information or ask questions.
**Analytical Thinking:** Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Working Knowledge:
+ Approaches a situation or problem by defining the problem or issue and determining its significance.
+ Makes a systematic comparison of two or more alternative solutions.
+ Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
+ Identifies the major forces, events and people impacting and impacted by the situation at hand.
+ Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions **.**
**Talent Management:** Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for hiring, selection, retaining and leveraging talent across the organization.
Level Basic Understanding:
+ Explains how the concept of a career path can be used to identify future desired roles.
+ Identifies the key roles and responsibilities in the group and the career ladder for the function.
+ Demonstrates the ability to help integrate new members into the team.
+ Seeks guidance in obtaining long-term developmental opportunities.
**Leadership:** Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there.
Level Working Knowledge:
+ Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc.
+ Utilizes positive reinforcement to motivate & attain desired behaviors; increases productivity.
+ Demonstrates leadership qualities: intelligence, dominance, persistence, integrity, confidence.
+ Employs leadership theories, such as contingency and transactional, and associated techniques.
+ Manages own behaviors during interactions, such as feedback giving, to shape workplace events.
**Vendor/Supplier Management:** Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers).
Level Working Knowledge:
+ Works with vendors to assure that products or services are delivered to time and quality specifications.
+ Provides feedback on vendor performance to responsible contract administrators.
+ Resolves routine issues or problems with vendors in organization's best interest.
+ Identifies communications bottlenecks and recommends appropriate solutions.
+ Builds effective working relationships with counterparts in vendor or supplier's organization.
**IT Service Management (ITSM):** Knowledge of Information Technology (IT) service; ability to manage IT services and oversee service operations.
Level Extensive Experience:
+ Communicates with clients to analyze potential business needs in IT services.
+ Compares IT service frameworks and methodologies with other industry professionals or organizations.
+ Directs research and development activities in IT services; ensures budget and quality in standards.
+ Develops processes for on-demand IT service development for specific client requirements.
+ Oversees the implementation of procedures for IT services and provides troubleshooting solutions for technical problems.
+ Designs standardized procedures for IT service operations and product development.
**System and Technology Integration:** Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
Level Expert:
+ Consults with others on system and/or technology integration efforts.
+ Monitors system and technology integration trends and directions.
+ Plays a leadership role in defining systems integration processes and practices.
+ Designs complex interfaces, integration strategies and plans.
+ Holds an industry wide conference on system integration and migration issues, problems and considerations.
+ Demonstrates extensive experience with system and technology integration.
**Business Analysis:** Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Level Extensive Experience:
+ Builds relationships with internal stakeholders to obtain information related to various functions of the business.
+ Compares how certain functions of the business perform better at different stages of the business cycle.
+ Develops business analysis best practices, procedures and standard company guidelines.
+ Provides a solution method to find the nature and extent of technology and process changes that should be made.
+ Supervises new team members in business analysis methodology innovation and advanced techniques application
**Information Capture:** Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
Level Expert:
+ Speaks to knowledge management issues related to information capture.
+ Plays a leadership role in establishing organization's standards, policies, and procedures.
+ Exerts influence and directly impacts organization initiatives for documentation management.
+ Discusses pros and cons of major applications and documentation sources and methods.
+ Monitors industry trends and directions and discusses possible impact on internal policies.
+ Contributes to organization and industry best practices for documenting inform
**IT Standards, Procedures & Policies** : Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
Level Working Knowledge:
+ Participates in the design of organizational IT infrastructure and policies based on a business analysis.
+ Assists senior colleagues in identifying critical issues in IT design processes and policies.
+ Generates status reports for senior management to ensure the implementation of IT policies, standards and procedures.
+ Executes IT projects or services based on predetermined IT procedures.
+ Conducts performance reviews on specific technical applications or IT projects.
**What you will get:**
+ Work Life Harmony
+ Earned and medical leave.
+ Relocation assistance
**Holistic Development**
+ Personal and professional development through Caterpillar 's employee resource groups across the globe
+ Career developments opportunities with global prospects
**Health and Wellness**
+ Medical coverage -Medical, life and personal accident coverage
+ Employee mental wellness assistance program
**Financial Wellness**
+ Employee investment plan
+ Pay for performance -Annual incentive Bonus plan.
**Additional Information:**
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at is an Equal Opportunity Employer (EEO)
EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
+ Job Description - Internal
Job Description - Internal
**Your Impact Shapes the World at Caterpillar Inc**
**Posting Dates:**
August 1, 2025 - August 14, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .

**Career Area:**
Technology, Digital and Data
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Your Impact Shapes the World at Caterpillar Inc**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Job Summary**
We are seeking a **skilled Manager Informational Technology** to join our GCIO Manufacturing Support -CAT IT Division.
The incumbent is expected to manage employees who are responsible for development projects, development teams and application support functions
The preference for this role is to be based out of **Chennai - Brigade World Trade Center, TN and Bangalore PSN Office , Whitefield, KA**
**What you will do**
+ Support business unit IT needs aligning towards IT roadmaps that enable business unit objectives and communicate results.
+ Maintain strong relationships and communications with other functions, key customers and partners.
+ Maximize staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
+ Analyze applications to ensure that all systems that are developed, meet business needs and specifications.
+ Monitor and maintain adherence and compliance to quality standards on an ongoing basis.
+ Execute translating client's requirements to functional documentation, participate in technical designs and test plan with coaching and train
+ Proactively execute customer support processes and activities for the implementation of new or existing applications
**What you will have**
+ Engineering Degree or Equivalent with 10 years of experience
+ 5 This position requires candidate to work a 5-day -a -week schedule in the office
**Skills desired:**
**Core Application Systems:** Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
Level Extensive Experience:
+ Manages application-related issues, implications, and approaches with clients.
+ Evaluates key interfaces and interdependencies among core applications systems.
+ Explains features and benefits of core applications for consideration by business units.
+ Implements existing and planned application enhancements in major business units.
+ Tracks data flow between own applications and core applications in other business areas.
+ Plans enhancement, conversion, and retirement strategies for core applications.
**Information Technology Trends:** Knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization.
Level Working Knowledge:
+ Discusses existing and planned IT technologies relevant to own function.
+ Participates in at least one major IT initiative within own function.
+ Discusses several pertinent technology trends.
+ Reviews organization's recent experience in introducing new technologies.
+ Seeks the appropriate experts to obtain information or ask questions.
**Analytical Thinking:** Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Working Knowledge:
+ Approaches a situation or problem by defining the problem or issue and determining its significance.
+ Makes a systematic comparison of two or more alternative solutions.
+ Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
+ Identifies the major forces, events and people impacting and impacted by the situation at hand.
+ Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions **.**
**Talent Management:** Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for hiring, selection, retaining and leveraging talent across the organization.
Level Basic Understanding:
+ Explains how the concept of a career path can be used to identify future desired roles.
+ Identifies the key roles and responsibilities in the group and the career ladder for the function.
+ Demonstrates the ability to help integrate new members into the team.
+ Seeks guidance in obtaining long-term developmental opportunities.
**Leadership:** Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there.
Level Working Knowledge:
+ Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc.
+ Utilizes positive reinforcement to motivate & attain desired behaviors; increases productivity.
+ Demonstrates leadership qualities: intelligence, dominance, persistence, integrity, confidence.
+ Employs leadership theories, such as contingency and transactional, and associated techniques.
+ Manages own behaviors during interactions, such as feedback giving, to shape workplace events.
**Vendor/Supplier Management:** Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers).
Level Working Knowledge:
+ Works with vendors to assure that products or services are delivered to time and quality specifications.
+ Provides feedback on vendor performance to responsible contract administrators.
+ Resolves routine issues or problems with vendors in organization's best interest.
+ Identifies communications bottlenecks and recommends appropriate solutions.
+ Builds effective working relationships with counterparts in vendor or supplier's organization.
**IT Service Management (ITSM):** Knowledge of Information Technology (IT) service; ability to manage IT services and oversee service operations.
Level Extensive Experience:
+ Communicates with clients to analyze potential business needs in IT services.
+ Compares IT service frameworks and methodologies with other industry professionals or organizations.
+ Directs research and development activities in IT services; ensures budget and quality in standards.
+ Develops processes for on-demand IT service development for specific client requirements.
+ Oversees the implementation of procedures for IT services and provides troubleshooting solutions for technical problems.
+ Designs standardized procedures for IT service operations and product development.
**System and Technology Integration:** Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
Level Expert:
+ Consults with others on system and/or technology integration efforts.
+ Monitors system and technology integration trends and directions.
+ Plays a leadership role in defining systems integration processes and practices.
+ Designs complex interfaces, integration strategies and plans.
+ Holds an industry wide conference on system integration and migration issues, problems and considerations.
+ Demonstrates extensive experience with system and technology integration.
**Business Analysis:** Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Level Extensive Experience:
+ Builds relationships with internal stakeholders to obtain information related to various functions of the business.
+ Compares how certain functions of the business perform better at different stages of the business cycle.
+ Develops business analysis best practices, procedures and standard company guidelines.
+ Provides a solution method to find the nature and extent of technology and process changes that should be made.
+ Supervises new team members in business analysis methodology innovation and advanced techniques application
**Information Capture:** Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
Level Expert:
+ Speaks to knowledge management issues related to information capture.
+ Plays a leadership role in establishing organization's standards, policies, and procedures.
+ Exerts influence and directly impacts organization initiatives for documentation management.
+ Discusses pros and cons of major applications and documentation sources and methods.
+ Monitors industry trends and directions and discusses possible impact on internal policies.
+ Contributes to organization and industry best practices for documenting inform
**IT Standards, Procedures & Policies** : Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
Level Working Knowledge:
+ Participates in the design of organizational IT infrastructure and policies based on a business analysis.
+ Assists senior colleagues in identifying critical issues in IT design processes and policies.
+ Generates status reports for senior management to ensure the implementation of IT policies, standards and procedures.
+ Executes IT projects or services based on predetermined IT procedures.
+ Conducts performance reviews on specific technical applications or IT projects.
**What you will get:**
+ Work Life Harmony
+ Earned and medical leave.
+ Relocation assistance
**Holistic Development**
+ Personal and professional development through Caterpillar 's employee resource groups across the globe
+ Career developments opportunities with global prospects
**Health and Wellness**
+ Medical coverage -Medical, life and personal accident coverage
+ Employee mental wellness assistance program
**Financial Wellness**
+ Employee investment plan
+ Pay for performance -Annual incentive Bonus plan.
**Additional Information:**
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at is an Equal Opportunity Employer (EEO)
EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
+ Job Description - Internal
Job Description - Internal
**Your Impact Shapes the World at Caterpillar Inc**
**Posting Dates:**
August 1, 2025 - August 14, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .

Position Title: Manager – IT

Location: Bangalore Head Office (with travel to stores & warehouses as needed)

Department: IT / Technology

Reporting To: Head of IT

Job Type: Full Time – Onsite

Position Summary

We are looking for a dynamic and hands-on IT Manager to lead and oversee end-user IT support operations across Corporate (HO), Warehouses, and Retail Stores. This role requires a balance of technical expertise, team leadership, and service delivery excellence. The candidate will manage a distributed support team, ensure uptime across all business locations, drive IT service improvements, and coordinate with cross-functional and vendor teams to meet business SLAs.

Key Responsibilities

Corporate IT Support (HO):

· Lead day-to-day support for corporate users across departments (HR, Finance, Product, Legal, etc.).

· Oversee IT asset lifecycle management (laptops, desktops, printers, conferencing tools).

· Manage IT onboarding/offboarding, application access, and account provisioning (AD, O365, Slack, Jira, etc.).

· Handle escalations and provide L2/L3 troubleshooting support for enterprise tools.

· Drive compliance across corporate devices (ISO standards, endpoint security, DLP).

· Collaborate with system, cloud, and security teams for infrastructure integration and support.

Retail (Store) IT Support:

· Ensure uninterrupted POS operations, device uptime, and prompt support across all stores.

· Lead IT support for store devices (POS, printers, scanners, handhelds, routers, access points).

· Coordinate with field engineers and vendors for any IT issues or device replacements.

· Manage store IT readiness for new launches, refurbishments, and relocations.

· Drive preventive maintenance, ticket resolution SLAs, and field issue escalations.

· Maintain store IT audit checklist and ensure IT infra compliance across regions.

Warehouse & Logistics IT Support:

· Oversee IT operations across fulfilment centers, DCs, and warehouses.

· Support scanning systems, handheld terminals, dock printers, WMS/ERP portals, and CCTV.

· Ensure stable wired/wireless networks, APs, firewall/router setups, and backup link availability.

· Resolve shift-level operational issues and implement IT support coverage based on warehouse schedules.

· Track asset availability for replacements (handhelds, printers, APs) and raise POs as needed.

· Collaborate with supply chain and operations to ensure system continuity and quick turnarounds.

Team Management

· Manage a team of 12–15 onsite and remote IT engineers across HO, store, and warehouse locations.

· Set up shift schedules, assign ticket queues, and drive performance tracking (SLA, FCR, CSAT).

· Provide mentorship, skill-building, and regular feedback to improve team effectiveness.

· Conduct periodic reviews, audits, and training on tools and SOPs.

Service Delivery & Tools

· Own SLA and CSAT metrics across all support channels (corporate, retail, warehouse).

· Use tools like Jira for ticketing and ITSM workflows.

· Monitor performance through dashboards and reports; drive RCA-based process improvements.

· Maintain documentation (SOPs, KEDBs, playbooks, user guides) and ensure timely updates.

Network & Infrastructure Support

· Understand and support basic network components: switches, routers, APs, DNS, DHCP, VLANs.

· Coordinate with internal Infra/Network teams and external ISPs for uptime and escalations.

· Participate in infra upgrades, migration projects, and support readiness across sites.

· Maintain IP allocation, cabling layouts, and escalation SOPs for all locations.

Required Skills & Qualifications

· 7–9 years of total IT experience, with 3+ years in a managerial capacity.

· Proven experience managing IT support in retail, warehouse, and corporate environments.

· Strong knowledge of end-user computing, basic networking, and enterprise tools.

· Hands-on with ITSM tools like ManageEngine, Jira, or ServiceNow.

· Good understanding of POS systems, WMS tools, handheld scanners, and label printers.

· Excellent communication, documentation, problem-solving, and stakeholder engagement skills.

· Exposure to ISO, ITIL practices, and internal audit processes.

· Willingness to travel to stores/warehouses when required.

Educational & Certification Requirements

· Bachelor’s degree in computer science, IT, or a related field (or equivalent experience).

· Preferred Certifications: ITIL Foundation ,GWS& IT Product related certs (ACP,MCSE/MCTS).etc