7,366 Tech Support jobs in India

Company Description

MAKE THE DIFFERENCE! THINK CUSTOMER FIRST! EXPERIMENT! CARE! BE OPEN!

Do you want to make a difference? Our goal is to always put customers and people first! Our challenge is to experiment and innovate, being open to change and diversity. These are the pillars of the Carel Culture Code , the basis of our corporate culture and our platform for growth. If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together!

We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling. Our products guarantee high performance, are energy efficient and environmentally sustainable.

Position

Requirements

Other information

What we offer

ACT FOR THE PLANET - ACT FOR PEOPLE - ACT TO SHARE VALUE

Our organisation aims to ensure the establishment of transparent and responsible governance and to foster a fair and inclusive workplace where diversity is recognised as an essential value for the innovation we strive to bring.Carel is committed to equal employment opportunity and prohibits any form of discrimination. In line with these objectives and values, all applications received will be given due considerationand will be exclusively valued based on competences, experiences, motivation and values alignment.

What we do?

At ClearTrail, work is more than ‘just a job’. Our calling is to develop solutions that empower those dedicated to keep their people, places and communities safe. For over 24 years, law enforcement & federal agencies across the globe have trusted ClearTrail as their committed partner in safeguarding nations & enriching lives. We are envisioning the future of intelligence gathering by developing artificial intelligence and machine learning based lawful interception & communication analytics solutions that solve the world’s most challenging problems.

What are we looking for:

Software and Hardware Infrastructure Implementation and Support with experience of 3 to 5 years with educational background in BE (IT/Computers), MCA.

Work Location: Indore

Roles and Responsibilities:

1. Identify Hardware and Software requirements related to Product Implementation

2. Keep yourself updated with latest trends in Hardware and Software Infrastructure

3. Design highly available product deployment architecture, networking architecture and storage architecture, virtualisation architecture

4. Design network security as per the requirement of customer

5. Design and deploy Hardware, Software and Application monitoring tools

6. Use automation for deployments and system upgrades

7. Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs

8. Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications

Job Title

Service Management -Tech Support Engineer

Duties

Qualification & Experience:

· Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience)

· 2+ years providing customer facing technical support (Web based products or e-commerce preferred)

· 2+ years of ServiceNow Development/Admin Experience is mandate

In order to be successful in this role, we need someone who has:

· Demonstrated creative problem-solving approach and strong analytical skills

· Must be proficient with analyzing log files and standard debugging concept.

· Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.

· Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)

· Experience troubleshooting web application

· Experience in troubleshooting Java Script Code.

· Excellent communication skills (verbal and written)

Skills

Advantageous skills

· Previous experience in ITSM Implementation

· Experience providing SaaS support is desirable.

Education

• Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
• 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
• 2+ years of ServiceNow Development/Admin Experience is mandate

About the job

TELUS Digital (TD) Experience partners with the world’s most innovative brands, from tech startups to industry leaders in fintech, gaming, healthcare, and more. We empower businesses to scale and redefine possibilities with integrated customer experience and cutting-edge digital solutions. Backed by TELUS, our multi-billion-dollar parent company, we offer scalable, multi-language, and multi-shore capabilities. Our expertise spans digital transformation, AI-driven consulting, IT lifecycle management and more – delivered with secure infrastructure, value driven pricing, and exceptional service.

AI Data Solutions:

Shaping the Future of AI For nearly two decades, Telus Digital AI Data Solutions has been a global leader in providing premium data services for the ever-evolving AI ecosystem. From machine learning to computer vision and Generative AI (GenAI), we empower the next generation of AI-powered experiences with high-quality data and human intelligence to test, train and improve AI models. Backed by a community of over one million contributors and proprietary AI-driven tools, we deliver solutions designed to cover the training data needs of every project. From custom data collection to advanced data annotation and fine-tuning, our purpose-built tools deliver multimodal data for AI training projects of any complexity – from experimental pilots to ambitious large-scale programs. Examples include empowering GenAI models with human-aligned datasets and fine-tuning data across 20+ domains and 100+ languages, enabling autonomous driving and advancing extended reality applications with industry-leading data labelling. Join us to be part of an innovative team shaping the future of AI and driving digital transformation to new heights! More:

Job Summary:

TELUS International is looking for strong customer service minded AI Data Solution Technical. Support who can deliver accurate, timely, and professional support to our customers. Successful candidates are problem-solvers who are passionate about service and are comfortable to handle ambiguity.

You will have an opportunity to learn how our product contributes to the enhancement of the

world’s data to enable better AI via human intelligence. If you enjoy driving customer service

quality and working in an environment that embodies the values of adaptability, growth,

teamwork, and innovation, then this is the job for you !

If you have a strong technical foundation, logical thinking abilities, experience in managing support teams, and a passion for improving customer satisfaction , then this role is for you!

Responsibilities :

• Provide accurate, timely, and world-class support to our customers
• Patiently listen to, understand, and solve complex technical customer issues
• Investigate and document issues
• Create and maintain a knowledge base documentation to improve efficiency on triaging
• incidents
• Acquire detailed knowledge about our product’s services and features
• Proactively propose solutions to customer needs and communicate trends and reports from our technical support system.

Minimum Qualifications:

• 1-4 years of experience required
• Experience in handling support for customer incidents, changes, problems, and other
• services
• Strong prioritization and time management skills
• Good understanding of technology (is able to triage incidents correctly)
• Excellent written and verbal communication
• Service mindedness and customer focus
• Good problem solving and analytical skills
• Able to work flexible shifts
• Basic root-cause analysis skills
• Quick learner
• Experience in the maintenance of a knowledge base
• Good understanding of software development process

Nice to Haves:

• Previous experience in handling incidents and requests in a software development team
• Experience in the maintenance of knowledge base tools
• Experience using ServiceNow