3,162 Tech Support jobs in India

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Description

As a Technical Support Specialist within the CDO EICS Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless LAN and connectivity services. You will analyze and resolve complex network issues while providing 24/7 operational support, collaborating with cross-functional teams to drive incident resolution. Your expertise in WLAN design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions.

***Open for Noida, Chennai, and Bangalore Location***

*Responsibilities

• Provide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies.
• Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services.
• Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end.
• Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions.
• Identify root causes of network incidents and develop preventive actions while adhering to change management processes.
• Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices.
• Mentor junior team members while staying updated on industry trends in network security technologies.
• Drive results and foster a strong customer focus in a dynamic, global team environment.

*Required Skills

You have:

• Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with
• 12+ years of experience in network services within complex environments
• Deep knowledge in WLAN design/configuration, specifically with Aruba Access Points and Controllers
• Proficiency in authentication protocols like RADIUS, TACACS, and LDAP
• Strong problem-solving skills and attention to detail
• Familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.)

It would be nice if you also had:

• Relevant certifications (e.g., ACCP, ACMA, ACCX)
• Knowledge of scripting and automation tools for network management
• Experience in configuration and management of Cisco ISE
• Expertise in handling complex routing in multi-vendor environments

Our client is seeking a proactive and customer-centric Customer Success Manager to join their bustling tech support team. This role is based in Thane, Maharashtra, IN , and focuses on ensuring our clients receive exceptional support and maximize their use of our innovative products. You will be the primary point of contact for a portfolio of clients, building strong relationships, understanding their needs, and proactively addressing any issues. Your responsibilities will include onboarding new clients, providing technical guidance, troubleshooting complex problems, and gathering feedback to improve our services. The ideal candidate possesses excellent communication skills, a deep understanding of technology, and a passion for customer satisfaction. Key responsibilities include:

• Managing a portfolio of client accounts, fostering strong relationships.
• Onboarding new customers and ensuring successful product adoption.
• Providing timely and effective technical support via phone, email, and chat.
• Troubleshooting and resolving customer issues, escalating when necessary.
• Educating customers on product features and best practices.
• Proactively identifying opportunities to enhance customer satisfaction and retention.
• Gathering customer feedback and reporting insights to product and engineering teams.
• Achieving key performance indicators related to customer satisfaction and retention.

Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Minimum of 2-3 years of experience in customer support, account management, or a customer success role, preferably within the tech industry. Strong understanding of software applications and IT infrastructure. Excellent problem-solving and analytical skills. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work efficiently in a fast-paced environment. A positive attitude and a genuine desire to help customers succeed. Experience with CRM software and ticketing systems is a plus. Understanding of customer success methodologies and best practices is highly valued.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TBA
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**Who We Are**
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
**What We Offer**
Location:
Bangalore,IND
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
**Software (Tech )Support Engineer**
**We are looking for a highly talented Software Support Engineer to join our unique team.**
**What's in it for you?**
**Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. This is a great opportunity to work with the leaders in the semiconductor industry, who constantly pushes the limits of technology that needs knowledge of SW, HW, and Computing.**
**What you'll be doing:**
**Function as a technical support Tier for SW issues**
**Contain all field SW escalations that don't require code changes.**
**Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, databases)**
**Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.**
**Reproduce customer issues on internal systems. Perform Root Cause Analysis.**
**Proactively identify points of failure and drive for resolution.**
**Involvement in new SW development**
**Take part in SW development road map milestones, new features reviews, and customer demos.**
**Provide support-related inputs to be included in the next versions.**
**Participate in new products introduction.**
**On-site Projects:**
**Perform new installations/SW upgrades.**
**Troubleshoot complex cases and support local teams.**
**Support Infrastructure:**
**Develop training programs for field engineers and end users.**
**Proactively drive support-related feature developments within the team.**
**Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods**
**Customer Experience:**
**Collect end-user pain points and work on solutions.**
**Develop in-house utilities** **,** **and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience.**
**What should you have?**
**Self-Learning capability and passion to learn new technology.**
**At least d years' experience in technical support or a position of like Tier-3**
**Proven experience with Microsoft Linux operating systems.**
**Required education: Bachelor/master's degree in computer science and/or engineering and/or other technical degree.**
**Advantage: experience in SW development / SW testing and integration**
**Willingness to work off hours and weekends and willingness to travel up to 40%**
**Excellent English - verbal and written**
**Proven experience with Microsoft Linux operating systems.**
+ **Experience in 7 - 10 yrs**
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
Yes, 25% of the Time
**Relocation Eligible:**
Yes
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Location : Hyderabad, India

Reports to : Line Manager in the Organization

Department : Customer Onboarding

Type of Position : Full Time (on-site)

ABOUT US

Arrise Solutions India Pvt. Ltd. is a leading content provider to the iGaming and Betting Industry, offering a muti -product portfolio that is innovative, regulated and mobile-focused. Arrise strives to create the most engaging and evocative experience for customers globally across a range of products, including slots, live casino, sports betting, virtual sports and bingo.

ABOUT THE ROLE

We are looking for a Technical Support Engineer with excellent debugging, troubleshooting and communication skills in enterprise-grade applications. You will be part of an open and talented software team that works on mission-critical applications. The job will involve debugging, troubleshooting, and supporting Java based applications and thus an excellent knowledge of Java is must.

KEY RESPONSIBILITIES

Resolve technical issues created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the games and applications.

Understand and troubleshoot solutions in a complex technical environment.

Multi-task in a fast-paced high-performance environment collaborating with multiple teams.

Maintain a professional demeanor and customer focus when handling complex issues.

Interact with our clients all over the globe on need basis

Debug and Provide RCA (Root Cause Analysis).

Document the investigation and create Major incident document and known error document. Further work to document existing knowledge in Knowledge articles.

Understand the code flow and application functions

Understand the queries given by the customer Support team.

Coordinate with internal teams to proactively identify the issues in the system.

Analyse and Identify service improvement items and design solution.

Support continuous improvement by investigating alternatives and technologies.

SLA adherence with respect to keeping clients happy.

Be an excellent team player and take responsibility for the Issue end to end.

Qualifications:

B.Tech/B.E, B.Sc.(Computer), BCA, MTech, MCA, MS/M.Sc.(Computer Science) or JAVA DeveloperRole:L2/L3 experience

KEY SKILLS

Proven working experience in Java development.

Experience in supporting services using back-end technologies.

Knowledge on writing Database queries.

Excellent programming skills using Java/J2EE, XML/ JSON, XSL, JMS, RESTful web services.

Excellent debugging and troubleshooting skills.

Strong investigation skills using tools like Kibana or Splunk and Grafana.

Excellent written and verbal communication skills.

2+ years of experience with enterprise software application support. Experience in writing quality Knowledge articles.

Experience with analyzing the back-office reports.

Experience in pattern analysis and identifying the product improvement areas.

Willingness to work in shifts when needed.

WHAT WE OFFER

Competitive compensation depending on experience

Opportunities for professional and personal development.

Opportunities to progress within a dynamic team.

Chance to work with close and collaborative colleagues.

Comprehensive health coverage.

OUR VALUES

PERSISTENCE We never give up and are determined to be the best at what we do.

RESPECT We value and respect our clients, their players, and our team members; promoting professionalism, integrity and fairness without compromise.

OWNERSHIP We take ownership of our work and consistently deliver in a reliable manner; always providing the highest level of quality.

Wordpress Intern Whats the Job About? Youre the guardian of our virtual learning sanctum.

This role is for you if your happy place is a smoothly running WordPress dashboard!

Job Description: > WordPress caretaker: Manage, update, and enhance the user experience.> Plugin explorer: Continually seek and implement features to elevate our platform.> Support savior: Address user issues like you’re defusing a bomb—a hero in disguise.> Course custodian: Make sure our content is always up-to-date, relevant, and engaging. Pay Range Stipend: 7-12 k (performance based!) Salary: 4 - 5 LPA Job Location Onsite - Bengaluru (Karnataka) Working Hours: 30 hours/week as an intern (2 months)50 hours/week as FTERequirements Required Qualifications MS/BS degree or BE/Btech/Mtech/MCA in Computer Science, Engineering, or equivalent preferred6+ months experience in WordPress development and a passion for product managementGood understanding of PHP back-end development and front-end technologies, including HTML5, CSS3, JavaScript, jQueryKnowledge of code versioning tools including Git, Mercurial, and SVN, and debugging tools such as Chrome Inspector and Firebug.Possess analysis skills to take data as input and output actionable recommendations;Solid technical background with an understanding and/or hands-on experience in software development and web technologies Preferred Qualifications Previous experience working on Microsoft Azure or any other cloud platformsProven experience overseeing all elements of the product development lifecycleProven experience working as a product developer in a non-managerial rolePrevious experience delivering finely-tuned product marketing strategiesExceptional writing and editing skills combined with strong presentation and public speaking skillsGood understanding of Web architecture

Our client, a leading software solutions provider, is seeking a highly experienced and dedicated Senior Customer Success Manager to join their thriving team in Nagpur, Maharashtra, IN . This pivotal role focuses on ensuring our clients achieve their desired outcomes while using our innovative products and services. You will be the primary point of contact for a portfolio of key accounts, building strong relationships, understanding their business objectives, and proactively driving adoption and satisfaction. The successful candidate will possess exceptional communication, problem-solving, and strategic account management skills.

Key Responsibilities:

• Build and maintain strong, long-lasting relationships with a portfolio of enterprise clients, serving as their trusted advisor.
• Understand client business goals and proactively identify opportunities to maximize value from our solutions.
• Drive product adoption, usage, and customer satisfaction through proactive engagement and education.
• Monitor customer health and identify at-risk accounts, developing and executing mitigation strategies.
• Conduct regular business reviews with clients to demonstrate value, share best practices, and align on future strategies.
• Collaborate closely with Sales, Product, and Support teams to ensure a seamless customer experience.
• Educate clients on new features, updates, and best practices to enhance their usage and ROI.
• Gather customer feedback and insights to inform product development and service improvements.
• Serve as an escalation point for critical customer issues, ensuring timely and effective resolution.
• Contribute to the development and refinement of customer success playbooks and processes.
• Achieve key performance indicators related to customer retention, expansion, and satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field.
• Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in the SaaS industry.
• Proven ability to manage a portfolio of enterprise-level clients and drive significant business outcomes.
• Exceptional communication, presentation, and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Strong understanding of software solutions and the ability to articulate technical concepts to non-technical audiences.
• Demonstrated experience in problem-solving and de-escalating challenging customer situations.
• Proactive, organized, and detail-oriented with a passion for delivering outstanding customer experiences.
• Experience with CRM software (e.g., Salesforce) and Customer Success platforms is highly desirable.
• Ability to thrive in a fast-paced, collaborative environment.

This is an exciting opportunity to make a significant impact on customer loyalty and growth within a leading technology company, based in Nagpur, Maharashtra, IN . Join our client and help shape the future of customer engagement.

Our client, a leading SaaS provider, is looking for a proactive and empathetic Remote Customer Success Manager to join their globally distributed team. This is a fully remote position, offering the flexibility to work from anywhere within India. As a Customer Success Manager, you will be the primary point of contact for a portfolio of our valued clients, ensuring they achieve their desired outcomes while using our innovative platform. Your role will involve building strong, lasting relationships, understanding customer needs, and proactively identifying opportunities to enhance their experience. You will provide exceptional support, troubleshoot technical issues, and guide customers through product features and best practices. Success in this role means driving customer retention, fostering loyalty, and expanding customer adoption of our services. You will conduct regular check-ins, provide training sessions, and prepare performance reports to demonstrate the value our client's product brings. This role requires a deep understanding of customer service principles and a passion for helping others succeed. You will be adept at managing a high volume of inquiries via various channels, including email, chat, and video calls, all while maintaining a positive and professional demeanor. The ideal candidate will possess excellent communication skills, a patient and problem-solving attitude, and the ability to explain technical concepts clearly to a non-technical audience. Strong organizational skills are crucial for managing multiple client accounts and ensuring timely follow-ups. This is an exciting opportunity to contribute to a growing company and make a real impact on customer satisfaction, all from the comfort of your home office. If you are a motivated individual with a knack for customer service and a desire to work in a remote-first environment, we want to hear from you.

Key Responsibilities:

• Manage a portfolio of customer accounts, fostering strong relationships.
• Onboard new customers and guide them through product setup and usage.
• Provide timely and effective technical support and troubleshooting.
• Conduct regular customer check-ins and business reviews.
• Identify and address customer pain points and proactively offer solutions.
• Drive customer adoption, retention, and upsell opportunities.
• Gather customer feedback and relay it to product development teams.
• Create and update support documentation and knowledge base articles.
• Collaborate with sales and product teams to ensure a seamless customer journey.

Qualifications:

• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 5 years of experience in customer success, account management, or technical support.
• Proven ability to build rapport and trust with clients.
• Excellent problem-solving and analytical skills.
• Strong understanding of SaaS products and technology.
• Exceptional written and verbal communication skills.
• Proficiency in CRM software and helpdesk tools.
• Ability to work independently and manage time effectively in a remote setting.

Our client, a rapidly growing technology company, is looking for an experienced and dynamic Customer Service Team Lead to manage their technical support operations. This hybrid role, based in **Bhopal, Madhya Pradesh**, offers a fantastic opportunity to lead a team of dedicated customer service professionals, ensuring exceptional support for our client's innovative products. The Team Lead will be responsible for overseeing daily support operations, handling escalated customer issues, and ensuring that service level agreements (SLAs) are consistently met or exceeded. You will coach, train, and motivate the support team, fostering a customer-centric culture and driving continuous improvement in service quality. Key responsibilities include monitoring team performance, conducting regular one-on-one meetings, managing schedules, and implementing best practices for customer service and technical troubleshooting. The ideal candidate will possess strong leadership and communication skills, a deep understanding of customer service principles, and a solid technical aptitude for troubleshooting software and hardware issues. Experience with CRM software and ticketing systems is essential. This role requires the ability to work effectively both on-site and remotely, collaborating with team members and management to achieve departmental goals. Our client is committed to providing a supportive work environment and opportunities for professional growth. The Team Lead will play a crucial role in enhancing customer satisfaction and loyalty by ensuring prompt, accurate, and empathetic technical assistance. The successful candidate will be adept at conflict resolution and problem-solving, capable of turning challenging customer interactions into positive experiences. This is a rewarding position for someone passionate about customer service and technology, looking to make a significant impact within a forward-thinking organization. The hybrid model allows for flexibility while maintaining essential team cohesion and on-site oversight. The candidate will be responsible for identifying training needs within the team and implementing relevant development programs. The ability to analyze support data and identify trends for service improvement is highly valued.
Responsibilities:

• Lead and manage a team of customer service representatives providing technical support.
• Oversee daily support operations and ensure adherence to SLAs.
• Handle escalated customer inquiries and complex technical issues.
• Coach, train, and mentor team members to improve performance and skills.
• Monitor team performance metrics and conduct regular performance reviews.
• Implement and refine customer service best practices and troubleshooting procedures.
• Manage team schedules and workload distribution.
• Contribute to the development of knowledge base articles and support documentation.
• Collaborate with other departments to resolve customer issues efficiently.
• Foster a positive and customer-focused team environment.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 3-5 years of experience in customer service, with at least 1-2 years in a team lead or supervisory role.
• Proven experience in technical support for software or hardware products.
• Strong understanding of customer service principles and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Ability to work effectively in a hybrid work environment.
• Strong problem-solving and conflict-resolution abilities.
• Technical aptitude and ability to troubleshoot common IT issues.
• A passion for delivering exceptional customer experiences.